Genpact Limited

Good day, ladies and gentlemen. Welcome to the 2022 Third Quarter GINPAC Limited Earnings Conference Call. My name is Michelle and I will be your conference moderator today. At this time, all participants are in a listen-only mode. We will conduct a question and answer session toward the end of the conference call. As a reminder, this call is being recorded for replay purposes. The replay of a call will be archived and made available on the IR section of GINPAC's website. I would now like to turn the call over to Roger Sachs, Head of Investor Relations at Genpak. Please proceed.

Thank you, Michelle, and good afternoon, everybody, and welcome to our third quarter earnings call to discuss results for the period ended September 30th, 2022. We hope you've had a chance to review our earnings release, which was posted to the IR section of our website, genpak.com. Speakers on today's call are Tago Tiyadarajan, our President and CEO, and Mike Wiener, our Chief Financial Officer. Today's agenda will be as follows. Chagya will provide an overview of our results and an update on our strategic initiatives. Mike will then walk you through our financial performance for the quarter, as well as provide our current thoughts on our outlook for the full year 2022. Chagya will then come back for some closing remarks, and then we will take your questions. We expect the call to last roughly an hour. Some of the matters we will discuss in today's call are forward-looking, and involve a number of risks, uncertainties, and other factors that could cause actual results to differ materially from those in such forward-looking statements. Such risks and uncertainties are set forth in our press release. In addition, during today's call, you will refer to certain non-GAAP financial measures that we believe provide additional information to enhance the understanding of the way management views the operating performance of our business. You can find a reconciliation of those measures to GAAP in today's earnings release, posted to the IR section of our website. And with that, let me turn the call over to Tiger.

Thank you, Roger. Good afternoon, everyone, and thank you for joining us today for our third quarter 2022 earnings call. We delivered another quarter of solid results with revenue, adjusted operating income margin, and adjusted diluted EPS, all in line with our expectations. Demand for both our data tech AI and digital operations services remains strong as we continue to help clients address pressing challenges around cost and productivity, growth, mitigating risk, and building long-term resiliency in their operating models. In these times, we believe the essential and non-discretionary nature of most of our services makes us even more valuable to our clients. Specifically, during the third quarter of 2022, we delivered total revenue of $1.111 billion, up 12% on a constant currency basis. Data tech AI services revenue of $510 million, up 21% on a constant currency basis. Digital operations services revenue of $601 million, up 6% on a constant currency basis. Adjusted operating income margin of 17.1%, expanding 50 basis points year-over-year, and adjusted diluted earnings per share of 75 cents, up 14% year-over-year. Overall demand remains healthy, as reflected in our high-quality pipeline. We have a durable and resilient business model, primarily made up of annuity-like revenue streams derived from designing, building, transforming, and running mission-critical operations for our clients across our chosen set of industry segments. Given the unprecedented macro environment, many clients are behaving cautiously. We have seen some multi-stage, large-scale transformational deals being broken up into medium-sized deals that deliver faster payback and return on investment. At the same time, we have seen a dramatic increase in the importance of driving cost agendas across all industry segments we serve. What many clients are doing is finding ways to preserve strategic long-term transformational programs and funding them through aggressive cost initiatives in which we are often their partner. As a result, bookings in the quarter were supported by higher levels of medium and small deals with approximately two-thirds of the total being annuity-based and almost half sole sourced. all very consistent with the past many quarters. We have several large engagements progressing through the latter stages of our pipeline across all three of our industry segments, and there's a good line of sight for some of these to close before the year ends. I'm also excited that we continue to win new logos and added 34 this quarter, compared to an average of 29 during the last 12-month period through June 30th of this year. Many of these start as initial data tech AI relationships and then set the stage to expand the engagement beyond the initial scope with the range of services we have that are relevant for a variety of challenges our clients face today. Total revenue for the quarter was up 12% year-over-year on a constant currency basis and growth was broad-based across all of our industry segments. In particular, financial services And high-tech and manufacturing services continue to deliver strong double-digit growth. Data tech AI services, where we design, build solutions to transform our clients' businesses, grew 21% year-over-year on a constant currency basis. Performance was driven by the ongoing momentum in our emerging services, including supply chain management, sales and commercials, and risk. That was once again up more than 25% during the quarter. Digital operations services, where we digitally transform and run our clients' operations globally, delivered another quarter of steady growth, increasing 6% year-over-year on a constant currency basis. During the quarter, we continued to execute on the strategic initiatives we outlined at our June investor day. We are positioning ourselves to achieve our long-term financial goals of driving 10%-plus organic top-line revenue growth and expanding profitability at a more meaningful pace than historical levels through 2026. Let me share a few highlights of our progress. First, revenue from our priority accounts grew 14% year-over-year and represents 65% of total revenue. We are disproportionately investing in these accounts that are undertaking significant transformation journeys. We see many opportunities that interlink multiple areas to drive meaningful outcomes for them. For instance, finance and accounting with supply chain, of financial risk and crime with customer service. In these engagements, we are reimagining processes connected to multiple buying centers that drive holistic change throughout an entire organization. For example, we helped a large global technology company diversify their semiconductor supplier base to build long-term supply chain resilience. Leveraging digital and analytics we improve their supply and demand forecasting, enable global inventory analysis, and spot price forecasting to optimize timing of purchases. We are now expanding our relationship into a long-term digital operations deal where we will run their demand planning operations for all new growth opportunities. Second, outcome and consumption-based commercial models now represent 12% of total revenue, on our path towards 20% by 2026. These constructs align to outcomes and performance targets to deliver more value for clients and allow us to expand our relationships, particularly with our priority accounts. Interestingly, they also tend to have higher margins given that they have a risk reward construct. And third, we are sharpening our focus and better deploying our resources, capital, and leadership bandwidth to areas where we see our best long-term opportunities. As such, We are progressing with our plans to divest the small business we designated as help for sale last quarter. We participate in a growth market that continues to be underpenetrated and is expected to further expand over time. The current macro environment creates opportunities for us as we help our clients navigate a rapidly changing landscape with cost considerations at the forefront. We are seeing this with new clients who have become more open to partnerships for the first time. to change and transform themselves in response to this uncertain environment. Over the past six months, we have had 64 new logos, including nine who are new buyers for our kinds of services, with several of those deals greater than $5 million. We're also seeing existing relationships that started out with data tech AI transformation, utilizing our emerging services, now looking for cross-transformation, leveraging our foundational services in areas such as procurement, finance and accounting, insurance and banking back office operations. Many of these expanded engagements are sole source deals that we won because of our domain and process depth across our chosen verticals. Let me share a couple of examples that demonstrate these trends. We are partnering with a European pharmaceutical client, a first-time outsourcer, to help digitally transform their back office to support future growth, lower costs, and drive better outcomes such as cost and cash flows. We are designing and implementing and will be running finance and accounting and IT services leveraging digital technologies such as Genpact Cora, robotic process automation, as well as implementing ServiceNow as a common business workflow platform. This represents a great example of a new relationship that has significant opportunities to become a priority account given their anticipated rapid growth. Next. For a large industrial manufacturing client, the success of our recent data tech AI supply chain transformation, improving demand forecasting and supply planning, has positioned us for a sole source long-term digital operations transformation deal for their sourcing and procurement operations to drive savings in their total spend. These dynamics are helping expand the size of many of our relationships during the 12-month period ending September 30th, 2022, We grew the number of relationships with annual revenue over $5 million from 143 to 158. Clients with more than $25 million in annual revenue increased from 27 to 34. Clients with more than $50 million in revenue increased from 11 to 14. We saw a decrease in our quarterly attrition to 36% versus the 38% reported last quarter. While too early to say that we are on a path to a more normalized level. Our attrition rate improved in each successive month during the quarter and has continued to decline throughout October. The majority of our attrition continues to be concentrated at the lower end of our organizational pyramid, where we are able to quickly fill roles to meet demand. As discussed last quarter, our attrition rate includes all employees who leave the company, regardless of tenure or reasons. Adjusting for both involuntary attrition as well as employees with less than three months of service, our third quarter attrition would have been 33%. During the quarter, we welcome more than 14,000 new team members across the globe as our purpose, the relentless pursuit of a world that works better for people and our values combined with a strong opportunity to learn and grow one's career continues to attract great talent at all levels in a competitive market. Additionally, Leveraging our internal redeployment platform, Talent Match, we've successfully redeployed over 6,000 re-skilled employees to support the changing needs of our clients. During the quarter, our employees completed approximately 2.3 million training hours leveraging our online demand genome learning platform. This includes our proprietary data and analytics certification program that is available to all our global team members to develop their expertise to generate critical insights from our vast operating data sets. This unique program continues to be a differentiator for us and was recently recognized at the NASSCOM Business Innovation Showcase for the ability to rapidly provide up-skill and cross-skill training. We have found that team members who are active on Genome and employees who take advantage of opportunities to change roles internally have at least 50% lower attrition rate than the company average. This is a competitive advantage that we bring to our clients, particularly in today's macro environment given our clients themselves are struggling to find the right talent. Throughout the year, we've actively been engaging with clients to help offset the impact of wage pressure and higher than normal attrition from a combination of off-cycle pricing adjustments and implementing non-FTE commercial models. We've made good progress on this initiative, meeting our initial target set out earlier in the year. Our year-to-date performance highlights the resilience of our business models and durable competitive advantage in the market. We believe the investments we made in our strategic choices over the years position us well to help clients navigate the many challenges in the macro environment. The combination of deep domain and process expertise with digital technologies and analytics is even more relevant in these times to create lasting value for clients. At the core of this is our agility and nimbleness, which allows us to take these different services to our clients to partner with them at speed and scale. With that, let me turn the call over to Mike.

Thank you, Tiger, and good afternoon, everybody. Today, I'll review our third quarter results and update you on our full year 2022 financial outlook. Total revenue was $1.111 billion, up 9% year over year, or 12% on a constant currency base. and in line with our expectations. Data, tech, and AI services revenue, which represents 46% of our total revenue, increased 19% year-over-year, or 21% on a constant currency basis, largely driven by continued growth in our cloud-based data and analytics solutions across our focused areas, including supply chain, sales and commercial, and risk services. Digital operations services revenue, which represents 54% of total revenue, increased 2% year-over-year or 6% on a constant currency basis, primarily due to deal ramps from existing and recent wins. From a vertical perspective, financial services increased 18% year-over-year, largely due to continued strong demand for our risk management services from both traditional banks and fintechs, leveraging data and analytics, Consumer and healthcare increased 6% year-over-year, largely driven by data, tech, and AI, sales and commercial and supply chain engagements. And our high-tech and manufacturing increased 16%, primarily driven by sales and commercial, supply chain, and finance and accounting engagements with both new and existing clients. As Tiger mentioned earlier, we're progressing with our plan to the best of business that we designated for held for sale in the second quarter of this year. As reflected in the other operating expense line in our third quarter P&L, we recorded a $21 million pre-tax charge, reflecting the expected net realizable value of this business. Adjusted operating income margin expanded 50 basis points year over year to 17.1%, largely due to growth related to operating leverage and the impact of our recent cost containment initiatives. Our performance for the quarter includes the impact from classifying the non-strategic business held for sale and excluding the charge I referred to a moment ago. Growth margins for the third quarter declined 20 basis points year over year to 35.4%, however, increased 100 basis points sequentially from the second quarter. The sequential quarter-on-quarter expansion was largely due to better utilization from ongoing demand of our data tech and AI services, and the benefit of off-cycle pricing adjustments. As a reminder, gross margin in the second quarter included a negative 80 basis point impact from restructuring costs related to strategic actions we took in that period. SG&A's percentage of revenue was 20.8%, down 50 basis points year-over-year, largely due to G&A leverage. Adjusted EPS was $0.75, up 14% year-over-year from $0.65 in the third quarter of last year. This $0.10 increase was primarily driven by higher adjusted operating income of $0.08, the impact of lower outstanding shares of $0.02, and $0.01 related to higher FX remeasurement gains recorded in the quarter compared to the same period last year, partially offset by higher net interest expense and taxes of $0.02. Our effective tax rate was 20.8% compared to 17.3% last year. The increase was primarily due to the mix of lower benefits recorded in the current year. Turning to our cash flow and our balance sheet. During the quarter, we generated $226 million of cash from operation. That compared to $210 million from the same period last year. The increase was primarily driven by higher adjusted operating income margin and a sequential improvement in DSOs to 81 days from 84 days in the second quarter. We now believe we will exit this year with DSOs in the low 80 range instead of our early expectations in the high 70s, given clients' cash management practices as interest rates remain elevated. Overall credit quality of our portfolio continues to be very strong and unchanged. Cash and cash equivalents totaled $519 million compared to $460 million at the end of the second quarter of 2022. Our net debt to EBITDA ratio for the last four rolling quarters was 1.5 times. With undrawn debt capacity, existing cash balances, we continue to have ample liquidity to pursue growth opportunities and execute on our capital allocation strategy. We continue to expect our net debt to EBITDA ratio to remain in our preferred range of one times to two times. Given the current market environment, we're pleased that almost 80% of our total debt is fixed rate. During the quarter, we continued on our program of a more regular cadence of share repurchases and bought back approximately 627,000 shares for a total cost of $30 million and an average price per share of $47.86. We also paid out dividends totaling $23 million. Through the end of the third quarter, we repurchased more than $180 million of shares, which is in line with the expectations we set forth for the full year 2022 that we discussed earlier this year. Capital expenditures as percentage of revenue was approximately 1% in the quarter. We now expect this percentage to be 1% to 1.5% for full year 2022 due to the more effective use of a hybrid delivery model. Going forward, we anticipate returning to a more normal level of 1% to 2% related to expansion of our facilities in various geographies. Now let me turn to the full year outlook. Given the continued strength of the U.S. dollar, we now expect total revenue to be between $4,320,000,000 and $4,355,000,000, representing reported year-over-year growth of 7.5% to 8.5%. This incorporates an incremental currency headwind of $15 million more than we provided in our update of full-year outlook last quarter. This also includes $21 million of the expected revenue associated with the business held for sale, down from $28 million. We now expect total revenue to be between 10% and 11% on a constant currency basis, compared to our full-year outlook of 9.5% to 11%. we provided to expect in 2022. We continue to expect our full year 2022 operating income margin to be towards the high end of our range of 16 to 16.5%. We now expect adjusted earnings per share for full year 2022 to be between $2.69 and $2.74 compared to our outlook of $2.68 to $2.74. This updated outlook takes into account the incremental currency headwind impact at the top end of our revenue outlook and slightly higher net interest expense, offset by higher year-to-date below-the-line FX remeasurement gains. Lastly, given our revised DSO outlook, we now expect to generate full-year cash flow from operations closer to $450 million. This lower cash flow expectation is not related to a business slowdown as overall demand remains strong. With that said, let me turn the call back over to Tiger.

Thank you, Mike. The capabilities we've built organically and through targeted acquisitions continue to resonate in the marketplace, and our own agility enables us to quickly meet the changing needs of our clients. This is reflected in our year-to-date performance. One of the most interesting things we are seeing is that clients increasingly want to leverage their data across their organizations, to build more meaningful insights and predictions that are then used for actions to deliver improved outcomes. More than 50,000 people in our digital operations team have completed their data reskilling program and are building prediction models to drive better outcomes for our clients. A few examples include, in financial services, predicting a consumer's propensity to pay. In consumer and healthcare, predicting demand at various price and promotion points. And in manufacturing and high tech, predicting customer satisfaction, driving better renewal rates for maintenance and SaaS products. We continue to be recognized for our commitment to ESG initiatives and our thrill to have recently been named for the second year in a row to the Forbes list of world's best employers. We were also recognized again by Forbes as one of America's best employers for veterans, and acknowledged as an exemplar of inclusion in the Most Inclusive Companies Index. Against the backdrop of the current macroeconomic environment, I want to thank more than the 110,000 global team members for their continued commitment to drive value for our clients, community, and shareholders. Your tenacity, resilience, and ability to meet new challenges head-on is the key to our long-term success. With that, let me turn the call back to Roger.

Thank you, Tiger. We'd now like to open up our call for your questions. Michelle, can you please provide the instructions?

Thank you. If you have a question at this time, please press star 1-1 on your telephone.

One moment for our Q&A roster to compile.

and our first question comes from the line of david cohen was your line is open please go ahead yeah hey guys nice job again this quarter thank you david yeah yeah good thanks and yeah maybe maybe just as my question or my first question um year to date revenue's been you know very good i think constant currency about 13%. But the full year, now you're saying 11% for the full year. And if we kind of back into Q4, it seems like mid-single digits are so constant currency. And is there anything really driving that? I know you said there's some breaking up into smaller pieces of some of the deals, but maybe talk through a little bit of that if I'm thinking of that right.

Yeah, so it's a great question, David. And let me start off by saying that overall, the quality of our pipeline remains really good. What we have been seeing, and we talked about this the prior quarter and we continue to see this, is large transformational deals. I think clients are breaking them down into a phased approach, primarily driven by, I want faster payback and I want speed, which is actually interestingly good news, which is why the smaller and medium deals, the cycle times on those continue to be really good. As it relates to larger deals, particularly from first-time outsourcers, they are taking longer. You know, it requires buy-in from many more people. People are much more careful about playback and time and when do you pull the trigger. And we are seeing that play through in a very interesting way through our pipeline as we navigate this. But as I said, many of those are getting broken up into medium-sized deals and those are moving forward very nicely. We also saw a churn in our pipeline on data tech AI from growth-related agenda to cost-related agenda. And we've seen that, by the way, across all industry segments. Very quickly, customers are refocusing back on cost. And that has generated a new set of pipelines, fresh, while some of the growth agenda has gone a little bit slower. So that churn slows down as we cycle through in our pipeline and then go back into the races.

Gotcha. No, thanks for that. Does the pipeline suggest right now anything different as we kind of look into next year? I mean, does it feel right now like it would support a pretty normalized year in both segments, or is that a little early to tell, and the churn makes it a little tougher than usual to tell?

Yeah, so, David, I think under normal conditions, I would have said it's too early to tell. Under the conditions of the current world, I would certainly say it's too early to tell. So I think we've got, by the time we get to the first quarter in February when we announce the full year's results and we talk about our full year outlook for 2023, I think we'll have much better visibility. I think the world will have much better visibility. We are in the process, as usual, of building that up, grounds up, in terms of a total plan, client by client. particularly starting with our priority cloud. Mike, you want to add anything to that?

Yeah, building on what you said earlier, Tiger, two things. One is that we are seeing a notable pivot in our data tech and ad, as Tiger alluded to, from more of a growth agenda to a cost agenda, which makes complete sense with macroeconomic environments. And keep in mind, at any given time, we have about 70% visibility on a rolling basis into our forecast, right? So layering that on top, we'll roll up. We're doing our strategic planning for next year on an account-by-account level basis. We'll have more color on that. And so, you know, we've laid out our blueprint in 2026, our long-term strategy for the organization, which really has us targeting about 10% growth year on year. And in any given year, it could be higher. This year, we're guiding between 10% and 11%, so by definition, it'll be a little bit higher. Potentially next year, it could be lower or higher. So we'll have a little bit more clarity on that, but nothing marketable to pull from from what you're seeing in the fourth quarter, building that guidance from year-to-date 3Q to the fourth for the full year.

Yeah. Yeah, and just to round that off, David, because it is probably a very important question in the markets we are in, to round that off, I mean, clearly, what we've shown historically is that as the world goes through what one can call a macro down cycle, whether it's the global financial crisis or the pandemic, we weathered that really well. While overall growth may have come down across the board for everyone, including us, the relative difference for us was our strength because we did not come down the way others did. And that is a reflection of the type of services we provide, as well as the diversity and the kind of clients that we work with. So we continue to feel good about that. The overall environment will play itself out over the next few months, and I think we'll have better visibility by the time we get to February.

Gotcha. Well, thanks, guys. Nice job. Thank you, David.

Thank you. And one moment for our next question. Our next question comes from the line of Bradley Clark with BMO. Your line is open. Please go ahead.

Hi. Thank you for taking my question and nice results. I wanted to follow up on the cash flow commentary about the increasing DSO as clients are preserving cash, et cetera, during a higher interest rate environment. And I'm trying to understand how this evolves and what can Genpak do to perhaps you know, minimize some of the impact of longer cash payments? And how how much specifically are you working with your customers to to get the best outcome for both parties? Just want to understand how this dynamic is playing out more. Thank you.

Yes. Let me let me let me take it off here and then you can add on anybody. So essentially what's gone on is that we're reverting to a more normal BSO pattern that we have historically. We had a number of clients, essentially pre-pass or pass early, which drove that down and exacerbated our cash flow. So when we gave out our original set of guidance, we built upon that model. We saw a marketable turn in that behavior, probably between the first and second quarter, as field became a lot more mindful of cash flow management. So what we're seeing right now is more of a reverting back to the historical mean. Well, as far as working with our clients, all of our agreements have collection days, T-minus 30, 60, 90. And we work with them for payments from that perspective. But fundamentally, the way I kind of think about it, from a rolling five-quarter basis, we'll be back to where we are. But more interestingly that I focus on is credit quality of that collection, which has just been phenomenal. It doesn't keep me up at night at all regarding that.

Yeah, I think the key to note there to what Mike said is that this is a reversion back to the mean of our DSOs, which has always been the case pre-pandemic. We got some benefits actually through the pandemic on the DSOs coming down. That benefit has been given back as we have navigated through this year.

Great. I appreciate the clarification. Thank you. Thank you, Bobby.

Thank you, and one moment for our next question. Our next question comes from the line of Maggie Nolan with William Blair. Your line is open. Please go ahead.

Hi, this is Kate Kronstein on for Maggie. I wanted to quickly ask about the improvement in attrition levels, and if you guys could kind of dive into what has driven that improvement and if you think it's sustainable in the long term?

Yeah, I think I'll start by saying that the macro has a role to play here. We did say that the macro is beginning to change and we talked about it last quarter. And as whether it is in the U.S., in Europe, in Philippines, in India, the reality is that as a number of large enterprises, as well as startups in the various technology and data and analytics arenas, have slowed down their own hiring, not to talk about some companies that have announced layoffs. I think we expected attrition levels to come down or start coming down. As I said in my prepared remarks, I don't think we should declare victory in a hurry. We've seen the attrition level come down across the board, all geographies, all kinds of skills, and all levels. They're still higher than pre-pandemic levels. So, you know, if we were to play this forward, one would expect attrition to continue to come down going into the next few quarters if the world continues to go through the cycle it's going through right now. So we've been doing all the right things around talent, talent match, re-skilling uh you know making sure that our employees get great opportunities to add value to clients and learn and those practices are things that we've always been proud of but there's no question that the macro has changed in the last 90 to 120 days okay great thank you that's really helpful color and then i have one quick follow-up has

automation been in higher demand given the current macro right now? And if so, is that impacting the number of full-time employees that you're able to deploy on clients?

If I understood the question right, you know, I guess you're saying is there a higher demand for automation? Did I get that question right? And is that impacting the demand for talent? Did I get that right as a question?

Yeah.

Yeah. Yeah. So I would say, I mean, there's been a secular demand for digital transformation that, you know, not just us, but everyone in our industry has called out. In fact, every one of our clients has spoken about that got further accelerated through the pandemic. And that included, you know, robotic process automation, deploying AI and machine learning technologies, workflows on the cloud, migrating technologies and processes through the cloud. And that journey continues with our clients. In my prepared remarks, I talked about the desire for a number of our clients to preserve some of their strategic transformation journeys. I would call out digital transformation as one of those areas that they want to preserve. And the way they do that is by further driving cost improvement, productivity, and efficiency in various other parts of the business, sometimes by actually further accelerating automation in those parts. So all of this ends up being a tailwind for our business because when clients undertake those journeys, they want scale, they want expertise, and they want speed. As a partner, we bring scale, we bring expertise, we bring speed. And actually, overall, it's great for our talent. And our talent is constantly being re-skilled in both digital technology as well as data and analytics. to be able to provide that for our clients.

Okay, great. Thank you, and congrats on a nice quarter.

Thank you very much.

Thank you, and one moment for our next question. And our next question comes from the line of Brian Burgin with Cowan. Your line is open. Please go ahead.

Hi, thanks. This is Zach Azeman on for Brian. Looking to dig further into the underlying dynamics of the implied 4Q guide, can we peel back the data tech AI segment a bit more, just looking for insight into which specific areas cater to growth initiatives versus the areas that are more cost-focused? And can you give us a sense of the high-level mix of the growth bucket versus the cost-focused bucket?

Yeah, I'll start by saying if you look at the data tech AI world, let's pick three emerging services that we called out both on investor day and on subsequent calls that we've done. Supply chain, sales and commercial, and risk. And we can look at all three of them and have a conversation of how each of those have services and solutions that are pivoted on driving growth for our customers, as well as other services and solutions in those same arenas that are pivoted on cost as the agenda. Let's take supply chain. I mean, clearly, there still is a significant demand for improving supply chain in a situation where geopolitics, transportation, energy costs, and availability of raw materials. Let's just pick those four topics. Create supply chain challenges for all manufacturing companies and consumer goods, retail, and life sciences companies. And in that environment, two things is what clients are looking for. How do I optimize my supply chain in order to drive lower cost of transportation in a high energy, high transportation cost environment and in an inflationary raw material environment? Now you flip that to how do I make sure that I have the right product available in the shelf with my customers by optimizing my supply chain in an environment where demand is highly volatile. And therefore, my ability to forecast demand and navigate supply in order for products to be available allows me to drive growth in my agenda. So there's a balance in supply chain on which agenda is more important. And we are seeing the importance of cost rise up. From six months back, most of the conversations were about fulfillment and market share and customer satisfaction in supply chain. And I can articulate a similar story on sales and commercial and on risk, where it's a balance of a set of solutions, some focused on cost, some focused on growth, and we are seeing a rise of the cost agenda in all three areas.

Okay, thanks. And a follow-up on the operating margins here. Can you discuss the progress in getting contracting and pricing where it needs to be? It sounds like there's been some nice improvement here that helps you hold the 16.5 calendar 22 guide, but curious how this informs the calendar 23 setup. Any considerations to be mindful of that can change the starting point for the adjusted operating margin next year, or does the base expectation to build off of 16.5% remain?

Yeah, let me kind of kick that one off. I think the base remains, as we alluded to a year or so ago, that we were going to work through this year, right? Work diligently to get what we consider to off-cycle pricing adjustments, working in concert with our clients to provide value on both sides of that and get that more in line with what our inflationary cost structure was through the year. I think I can successfully report back that we did that. We said at that time the natural trajectory of the business would be to linearly move towards 16 and a half, and we're in that process, and we'd like you to build all of your models or how everyone thinks about the business in 2023 off of that 16 and a half with an expanding margin. What that might be, I don't know, but we'll have the inherent operating leverage of the business just being a bigger player as well as the benefit of all the actions that we've taken. So, you know, what we said, you know, Nine months ago, it was really playing out quite well. We've got a lot of fits and starts and deviations in the macroeconomic environment, but that's where we are at this point.

Great. Thank you.

Thank you. And again, if you have a question at this time, please press star 1-1 on your touchtone telephone.

One moment for our next question. Our next question comes from the line of Brian Keene with Deutsche Bank. Your line is open.

Please go ahead.

Hi, guys. Congrats on the quarter. When I look at the quarter, it's incredibly solid, 12% constant currency growth. That was well ahead of our estimates and consensus. But I'm still trying to understand the fourth quarter guide that's quite a bit lower than that and kind of that mid-single-digit range. How much of that is macro, the fourth quarter guide? How much of that is conservatism on your part? And I heard a little bit about the growth versus cost and some payback cycles, but I'm just trying to figure out the lower guide. What is that resulting from exactly, if you can quantify it?

I'll kick this off. Oh, go on, Carter. Go ahead. Go ahead.

No, I was just going to say, you know, let's be mindful of the comp on a year-over-year basis to start with, right? So, ostensibly, we had a very, very strong fourth quarter last year with some data tech and AI license sales, that type of thing, which were wonderful, but, you know, it certainly made for a tough year-over-year comp. Yeah, and again, maybe, Tiger, if everyone wants to build upon that with the with the point of, you know, cost versus growth agenda and what we're seeing, you know, sitting where we are now, you know, November 9th and our predictability in the next, you know, six, seven weeks.

Got it. Got it. No, and just to add to what Mike said, and thank you for your compliments. Appreciate that. We, we, I'll start off by saying we do feel really good about our year-to-date results through the three quarters, where overall, across the three quarters, we have exceeded our own expectations that we had of the three quarters. Now, in that three-quarter period, we clearly must recognize that the world around us has changed. Our clients have become more cautious. They have, in many instances, grabbed down to topics that they hadn't grappled with until three or four months back, which is, I need to resize my own business. I need to announce a little bit of layoff here. I need to cut back on investment in this particular business or that geography. As they go through that, typically in these cycles, we see a little bit of a pause in big decision-making, particularly as it relates to bigger deals and bigger transformation agendas, And that takes a quarter or so to settle down. We recognize that. We see that. We've seen that, particularly in a larger deal, decision-making taking longer because more people are being asked to sign off within a client environment. And I think we are just being very realistic. I wouldn't say we are being conservative. I just think we are being realistic about our view about the balance of the earth. And we feel really good that we will end the year with having met all the expectations, in fact, you know, getting to the higher end of all our expectations that we set out at the beginning of the year. And the world has changed through these last 12 months. So, yeah, it is a recognition of what our clients are going through. And they're also churning their most important agendas from A to saying, actually, A is not that important. Let's do B. When that churn happens, it takes a little bit of an extra cycle time to actually make that churn happen. Good news is we have solutions for the original agenda they had, and we have solutions for the new agenda they have.

Yeah, and I thought it was encouraging that the new logos is jumping a little bit so that you're actually getting new business for some of the people looking for more help on the cost side of things.

That's right, Brian, and one of the good things about that is it actually sets up for a much longer-term growth with some of those becoming priority accounts a couple of years from now. I'm absolutely convinced that many of those will be priority accounts for us.

Okay, helpful. Thanks for the call.

Thank you, Brian.

Thank you, and I'm showing no further questions at this time, and I'd like to hand the conference back over to Roger Sachs for any further remarks.

Thank you, everybody, for joining us today, and we look forward to speaking to you again next quarter.

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