8/31/2023

speaker
Operator
Conference Call Operator

Good day, and thank you for standing by. Welcome to the Greif Third Quarter 2023 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during that session, you will need to press star 1 1 on your phone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star 1 1 again. Please be advised that today's conference is being recorded, and I would now like to hand the conference over to your speaker today, Mr. Matt Leahy. Mr. Leahy, please go ahead.

speaker
Matt Leahy
Vice President, Corporate Development and Investor Relations

Thanks, and good morning, everyone. Welcome to GRIF's third quarter fiscal 2023 earnings conference call. This is Matt Leahy, GRIF's Vice President of Corporate Development and Investor Relations, and I'm joined by Ole Rosgaard, GRIF's President and Chief Executive Officer, and Larry Hilsheimer, GRIF's Chief Financial Officer. We will take questions at the end of today's call. In accordance with regulation fair disclosure, please ask questions regarding issues you consider important because we are prohibited from discussing material nonpublic information with you on an individual basis. Please turn to slide two. As a reminder, during today's call, we will make forward-looking statements involving plans, expectations, and beliefs related to future events. Actual results could differ materially from those discussed. Additionally, we will be referencing certain non-GAAP financial measures and reconciliation to the most directly comparable GAAP metrics in the appendix of today's presentation. And now, I'll turn the presentation over to Ole on slide three.

speaker
Ole Rosgaard
President and Chief Executive Officer

Thanks, Matt, and good morning, everyone. Our global drive team executed very well in our fiscal third quarter and posted strong performance despite a continuation of historic volume headwinds. Our teams are leaning on our build to last strategy to drive results in this difficult environment. And I could not be prouder of the work we are doing to manage and improve the business and better serve customers. Our performance in the first nine months of 2023 with strong EBITDA performance and margins and free cash flow conversion well above our targeted 50% is a testament to the growing resilience of our business model and our commitment to both manage the present while building the future. Before further covering our results, I want to share an exciting update on two of our key missions in our Build to Land strategy. Creating thriving communities is a mission devoted to cultivating a culture of appreciation, inclusion and recognition for all our internal colleagues and external stakeholders. In the third quarter, we launched our Colleague Stock Purchase Plan, a program that enables colleagues from corporate down through production to acquire GRIFE Class A shares at a discount to market prices. We believe in the power of ownership to drive greater accountability and commitment to excellence across the organization. And this program will provide the means for our colleagues to participate in the economic benefits of value creation. I'm proud to welcome our colleagues to the table as fellow owners of our company and look forward to expanding this program in the months and years to come. On our mission to deliver legendary customer service, each quarter we present the latest results of our Customer Satisfaction Index a mechanism we use to formally receive regular feedback from customers on overall satisfaction with Greif in terms of product quality, customer service, and our ability to deliver value. Our aspirational benchmark of success is a score of 95 out of 100. This quarter, our global consolidated score was 94.2, just shy of that gold and an exceptional result given the challenges our customers are facing in the markets. GRIVE's steadfast commitment to our customers is evident. We will provide you and support you and build on our existing relationships in good times and in bad, and you can count on us to deliver with quality and service excellence every day. Our dedication and relentless focus on customer service is core to who we are as an organization. And our excellent CSI score during this challenging period is a reminder of the value we provide. Now, I'd like to shift focus back to financial results on slide four, where I'll turn it over to Larry to kick things off. Thanks, Ole.

Disclaimer

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Investor presentation