Global Payments Inc.

Good morning, and welcome to Global Payments' fourth quarter and full year 2021 conference call. Our earnings release and the slides that accompany this call can be found on the investor relations area of our website at www.globalpayments.com. Before we begin, I'd like to remind you that some of the comments made by management during today's conference call contain forward-looking statements about expected operating and financial results. These statements are subject to risks, uncertainties, and other factors, including the impact of COVID-19 and economic conditions on our future operations that could cause actual results to differ materially from our expectations. Certain risk factors inherent in our business are set forth in filings with the SEC, including our most recent 10-K and subsequent filings. We caution you not to place undue reliance on these statements. Forward-looking statements during this call speak only as the date of this call, and we undertake no obligation to update them. We will also be referring to several non-GAAP financial measures, which we believe are more reflective of our ongoing performance. For a full reconciliation of the non-GAAP financial measures discussed in this call to the most comparable GAAP measure in accordance with SEC regulations, please see our press release furnished as an exhibit to our Form 8-K filed this morning. and our supplemental materials. Joining me on the call are Jeff Sloan, CEO, Cameron Brady, President and COO, and Paul Todd, Senior Executive Vice President and CFO. Now, I'll turn the call over to Jeff.

Thanks, Winnie. We delivered record fourth quarter and full year 2021 results that exceeded our expectations, highlighting the resilience of our business model. We achieved record transactions across the business in the fourth quarter, including a new peak during the holidays, despite the incremental impact of COVID-19 variants. And we expect another record year in 2022 based on today's guidance with strong revenue growth, margin enhancement, earnings-to-free cash flow conversion, and leverage capacity. We accomplished a great deal over the course of 2021 as we continued to advance our differentiated strategies for growth. This includes our partnership with Google to deliver innovative and seamless digital services to all manner of merchants worldwide. The expansion of our collaboration with AWS, our preferred issuer technology solutions partner for a unique distribution and cutting edge technologies. Our successful acquisitions of Zego and MineralTree to advance our software leadership position with unmatched worldwide payments expertise. A strategic alliance with Virgin Money our first use case post-merger combining issuing and acquiring capabilities and our partnership with mercedes-benz stadium to enable its multi-channel commerce ecosystem and we're carrying that momentum into 2022 as we successfully executed our goal to redefine the future of digital commerce extending our lead continuing to gain share and deepening our competitive moat Specifically, we are delighted to announce that we've been chosen by CaixaBank as the finalist company in their selection process for a technology partner for its European card issuing business comprising nearly 30 million cards. We expect to finalize contract negotiations over the coming weeks. Caixa is the largest domestic bank in Spain, serving tens of millions of households and a full range of business clients across multiple countries in Europe. This latest achievement is yet another example of the enhanced revenue opportunities derived from our merger with TSYS just over two years ago. When this goes live, as anticipated in the back half of next year, we expect this initiative to be among the first legacy direct to cloud transformations in card issuing technologies among major financial institutions. And it will be the first entry of TSYS into the highly attractive Iberian marketplace. Together with our recently announced partnership with Virgin Money, we believe global payments will then become a leading debit technology provider across Europe. We're also excited to announce that we're embarking on a multi-year partnership with MasterCard to modernize and accelerate card payments in the cloud across authorization, clearing, and settlement. We're on this journey to drive ecosystem change and to help our clients bring differentiated value to the market. This is yet another example of how we're progressing the payments landscape with leading technology partners and bringing the next generation of modernized AWS cloud-enabled payments to customers. Our durable relationships with some of the most complex and sophisticated institutions globally speak to our competitiveness well into the remainder of this decade. It's worth highlighting that our issuer business signed multi-year contract extensions with several of our largest customers over the last 12 months, including Citi, CIBC, Barclays, and Banco Carrefour. And our strategy of aligning with market share winners was also successful in 2021. Recent examples include Barclays' purchase of the Gap card portfolio, as well as Capital One's purchase at BJ's wholesale club, Cardbase. We have 34 active prospects in the pipeline with AWS, 11 of which are fintechs, neobanks, and startups. And we're pleased to announce that we are live with our first joint takeaway together with AWS, a leading global financial institution in a single large market in Asia. And we expect to expand this prime instance to several additional markets over time. We also reached an agreement for our first legacy global payments issuer customer, KB Bank in the Czech Republic, to move to our Teesys Prime platform in the fourth quarter. Another revenue synergy from our merger. Finally, of the nine LOIs we have in our issuer solutions business today, five are competitive takeaways. In addition, we recently had another new customer win move from LOI into production. That was also a competitive takeaway. We've been successful in expanding our target addressable markets in 2021 beyond AWS as we diversify and broaden our distribution. We announced new strategic partnerships last year with PwC and 10X Banking. 10X Banking is a next generation cloud native platform designed to bring forward a new way of banking with faster product development and a lower cost to serve. We are proud to announce a new collaboration with Ecolitic to bring sustainability as a service to fintech startups, neobanks, and traditional institutions. This partnership provides consumers with a personalized view of their impact on the environment driven by their payment transaction activities. This technology enables corporate clients to align their digital banking strategies with consumers and supports ESG commitments by delivering sustainable product options and experiences. Further, we are delighted to announce a partnership with Xtend through our new distribution channels. We will provide B2B virtual commercial account services to banks and fintechs with Xtend, serving our instant virtual card issuance product. Through relationships like Ecolitic and Xtend, we are able to support a full spectrum of solutions across emerging use cases. And while we've been providing market-leading technologies for Buy Now, Pay Later, or BNPL, initiatives for decades, we continue to innovate and deliver installment payments products as BNPL demand grows. This includes expanding our combined installment solutions with Visa and signing a global referral agreement with MasterCard. And through our partnership with leading technology companies, private label branded retailers, and many of the world's largest issuers, we will be able to provide our customers with a complete ecosystem of BNPL capabilities on a regulated, compliant, and responsible basis. It's worth highlighting that in 2021 alone, TSYS enabled over 2 billion BNPL transactions and issued 55 million virtual cards with more than $31 billion in volume. Turning to our merchant business, we are pleased to report the release of the first phase of our Google Run and Grow My Business product that integrates Google solutions with our innovative capabilities in our digital portal environment during the fourth quarter as planned. We continue to expect to launch the next phase to help our merchants grow faster by connecting additional Google services, including online ordering, retail inventory, and reservations to our digital platform later this year. Google is also now a live merchant customer in Asia Pacific, and we expect to launch Google as a merchant customer in North America by the end of this quarter. We continue to deliver a full suite of vertically fluent solutions across dozens of markets worldwide. For example, our enterprise QSR business delivered bookings growth for its cloud POS services in excess of 50% in 2021 and went live with new marquee customers like Denny's, Long John Silver's, and A&W restaurants. We also continue to expand with existing brands including Bojangles, Whataburger, and CKE, which today leverage a combination of our innovative end-to-end solutions. We delivered more than 300 million omnichannel restaurant experiences in 2021, up 50% versus 2020, an indicative of share shift due to the pandemic and market share gains. By way of comparison, we enabled 19 million omnichannel orders in 2019 prior to COVID-19. Our AMD business generated revenue growth of over 30% in 2021, and an excess of 35% for the fourth quarter compared to 2019. And that momentum is poised to continue with Booking's growth of 40% in the fourth quarter and 26% for the full year over 2020. I am particularly proud that AMD's telemedicine solution enabled 2.5 million provider visits over the last year, marking an 85% increase from 2020. And to put it in perspective, That is up from the roughly 100,000 telemedicine visits facilitated annually prior to the pandemic. We were also delighted to have hit the ground running in one of the largest and most attractive verticals in 2021 in real estate. Xego delivered near 20% bookings growth for the full year, enabled by its continued success with existing enterprise customers like ACC and Thalheimer, and by expanding with new partners like Managed America and equity lifestyles, one of its largest new customers to date. Zico's payments penetration into its base also reached an all-time high last year under our stewardship. As we discussed at our 2021 investor conference, we are the beneficiaries of technological innovation, continued share shift, and market share gains, including QR codes, digital wallets, safer commerce, and of course, BNPL. Speaking of BNPL, in addition to the agreements we already have in place with leading solutions providers, including Affirm and Tua in the United States and Atome in Asia Pacific, we are launching our BNPL as a service marketplace this quarter to augment our 140 plus alternate payment methods portfolio. Further, our new partnership with Virgin Money highlights our ability to deliver non-bank card account to account transfers through our digital solutions. capitalizing on our market-leading merchant ecosystem, which already provides one of the largest NFC acceptance networks globally. In September, we highlighted that we win by leading with technology and innovative solutions across our merchant portfolio. And the fourth quarter provides further evidence of our differentiated strategies. We delivered record bookings in the fourth quarter of 21, for global payments integrated and U.S. payments and payroll businesses, each of which grew 20% year over year. Our e-commerce and omnichannel business grew on an accelerated basis in 2021. Our ability to seamlessly provide the full spectrum of payment solutions drove new wins this quarter, with large multinational Mary Kay across six countries in Europe and Asia, and with ESW, or eShop World, a leader in direct-to-consumer global commerce in the United States with further global expansion on the horizon. And over the course of 2021, we also reached new partnerships with Google, Uber Eats and Uber Rides, Foot Locker, Hunter Douglas, and the Swatch Group, while extending and expanding the scope of our long-standing relationship with PayPal. Finally, we added B2B as the newest pillar of our strategy in 2021. We are already making significant strides with MineralTree since the closing in mid-October. This includes doubling virtual card spend in the fourth quarter and completing nine new deals in the healthcare vertical, including with NoHo Dental and Biometrics. This quarter, MineralTree also renewed its agreement with NI, or National Instruments, successfully executed an implementation with Mexico-based food services company Grupo Bimbo and launched its Supplier Central portal, which allows for seamless payments acceptance for suppliers to support greater digital adoption. We are pleased to have successfully invested $2.5 billion in M&A since early 2020, consistent with our four strategic pillars. We also have returned $3.7 billion of capital to shareholders since that time. and our record cash flow generation and solid balance sheet position us with ample firepower to continue to execute on our priorities. At the same time, we seek to refine our portfolio by simplifying the composition of our businesses and focusing on our core corporate customers, including merchants, financial institutions, software partners, and technology leaders. As part of that initiative, we have commenced a strategic review of our NetSpend consumer business to sharpen our focus on our B2B assets. While NetSpend's direct-to-consumer business is an attractive set of solutions with a favorable profile, there is limited overlap between that customer base and our traditional clients. Having largely completed our integration with TSYS corporately, made the pivot toward B2B, and incorporated NetSpend's B2B assets into our thinking, We believe now is the appropriate time to commence this review of NetSpend's consumer business. As we said at our investor conference in September, we have a full suite of B2B assets, including a market-leading commercial card offering, virtual card issuance at scale, payroll, pay card, earned wage access, and now accounts payable cloud SaaS with MineralTree. We complement these offerings with a unique collaboration with AWS. We are very proud of all that NetSpend and our value team members have accomplished under TSYS's ownership over the last eight plus years. We believe that we have created significant value since the close of our merger by expanding internationally, accelerating digitization, and driving significant operational efficiencies. We also provided much needed faster payments to millions of consumers during some of the most challenging periods of the pandemic. Revenue, margin, and contribution were all records at Nesbend in 2021. Simply put, we have achieved our goals. Paul?

Thanks, Jeff. Our financial performance for the full year 2021 exceeded our expectations despite incremental headwinds from COVID-19, including both the Delta and Omicron variants. Specifically, we delivered adjusted net revenue of $7.74 billion, an increase of 15% from the prior year and solidly ahead of our initial guidance for adjusted net revenue to be in a range of $7.5 to $7.6 billion. Importantly, our adjusted operating margin increased 210 basis points to 41.8% as we benefited from the natural operating leverage in the business and the continued realization of cost synergies related to the merger, which was partially offset by the return of certain costs that were temporarily reduced at the onset of the pandemic and the impact of our acquisitions during the year. This performance is also consistent with our guidance for adjusted operating margin expansion of around 200 basis points for the year, including the impact of acquisitions we closed during 2021. The net result was adjusted earnings per share of $8.16, an increase of 28% from the prior year and 31% over 2019. We believe we would have been at the high end of our recent guide rather than above the midpoint, but for the emergence of Omicron and incremental adverse foreign exchange rates during the fourth quarter. Moving to the fourth quarter, We delivered adjusted net revenue of $1.98 billion, representing 13.3% growth compared to the prior year and 10% growth compared to 2019. Adjusted operating margin for the fourth quarter was 42%, a 50 basis point improvement from the prior year, or a 110 basis point improvement, excluding the impact of acquisitions. Compared to 2019, Adjusted operating margins increased 370 basis points. The net result was adjusted earnings per share of $2.13, an increase of 18.3% compared to the prior year, and an increase of 32% compared to 2019. Taking a closer look at our performance by segment, Merchant Solutions achieved adjusted net revenue of $1.34 billion for the fourth quarter, a 21% improvement from the prior year, and a 15.4% improvement compared to 2019. This performance was led by continued strength in the U.S., while we also benefited from improving trends in international markets, including Spain, Central Europe, and Greater China. Notably, we delivered an adjusted operating margin of 48.2% in this segment, an increase of 70 basis points year-on-year, and 130 basis points excluding the impact of M&A. Adjusted operating margins improved 320 basis points over 2019 as we continue to benefit from the underlying strength of our business mix. Focusing on our technology-enabled portfolio, our integrated business produced another strong quarter, generating adjusted net revenue growth in the high 20% range compared to 2020. It is also worth highlighting that over the last two years, notwithstanding the pandemic, adjusted net revenue growth for this business has compounded at the mid-teens rate we target for GPI longer term. And our worldwide e-commerce and omnichannel businesses saw growth of roughly 20% year on year, as our value proposition, including our Unified Commerce Platform, or UCP, continues to resonate with customers. Our ability to serve customers across nearly 40 markets physically and over 170 virtually is core to our omnichannel strategy and supports our growth outlook for these businesses. Turning to own software, our POS software solutions delivered adjusted net revenue growth in excess of 50% in the fourth quarter, and our HCM and payroll businesses solutions grew 32%. As far vertical market solutions, we were pleased that the overall portfolio delivered growth roughly 20% compared to the prior year in the fourth quarter and low double digit growth for the full year consistent with our target, despite several of these businesses, having not yet fully recovered to pre pandemic levels. I would reiterate Jeff's comments regarding the positive bookings trends we are seeing across our vertical markets portfolio, and we continue to expect our own software businesses will become a tailwind for us in 2022 as the recovery progresses. Issuer Solutions delivered $463 million in adjusted net revenue, a 1.3% improvement from the fourth quarter of 2020. This performance was impacted by two items this quarter. First, our managed services adjusted net revenues decreased as we continued to pivot our issuer business to more tech enablement and less lower margin and outsourced call center business. We also had a grow over of non-recurring revenue that occurred last year. Normalizing for these two items, our adjusted net revenue growth was in the mid single digits consistent with our longer term target. Issuer adjusted operating margins of 43.4% declined 130 basis points from the prior year, but expanded 320 basis points over 2019 and in line with our expectation for the business. As you may recall, issuer solutions delivered adjusted operating margin expansion of 450 basis points in the fourth quarter of 2020 over 2019, fueled by our focus on driving efficiencies in the business as well as benefits from temporary cost reductions. Finally, our business and consumer solutions segment delivered adjusted net revenue growth of 2% for the fourth quarter and 7% on a full year basis, consistent with our guidance for this segment to grow in the mid to high single digit range in 2021. As Jeff discussed, we intend to focus our efforts going forward on enhancing our B2B businesses, which includes elements of net spend. To that end, we are pleased that Mineral Trees bookings grew 19% this year, positioning the business well heading into 2022. Adjusted operating margin for business and consumer solutions of 21.7% declined 240 basis points in the quarter from the prior year, largely due to lapping the benefits of stimulus volumes in Q4 for 2020. Quarterly margins expanded relative to Q4 of 2019. From a cash flow standpoint, we had roughly $609 million of adjusted free cash flow for the quarter and a record $2.5 billion for the year consistent with our target to convert roughly 100% of adjusted earnings to adjusted free cash flow annually. We invested $142 million in capital expenditures during the quarter and $493 million for the year in line with our expectations. Further, This quarter, we repurchased approximately 5.5 million of our shares for approximately 700 million. And for the full year, we are pleased to have repurchased 15.2 million shares for roughly 2.5 billion, or approximately 5% of our shares outstanding. Also, our Board of Directors has again approved an increase in our share repurchase authorization to 2 billion, as share repurchase remains a key capital allocation priority. Our balance sheet is extremely healthy, and we ended the period with roughly $2.4 billion of liquidity after repurchase activity and acquisition funding. In mid-November, we successfully issued $2 billion in senior unsecured notes at a blended interest rate of 2.27%. The transaction was credit neutral with the full proceeds used to pay down our outstanding revolver. Our leverage position was roughly three times on a net debt basis at quarter end. Looking ahead to 2022, we remain encouraged by the trends we are seeing in the business and currently expect adjusted net revenue to range from $8.42 billion to $8.5 billion, reflecting growth of 9 to 10% over 2021, or roughly 10 to 11% on a constant currency basis, with upwards of 1% of currency headwind expected throughout the year. This outlook is consistent with our long-term target for double-digit top-line growth and reflects the benefit we expect from a continued recovery throughout the year. We expect adjusted operating margin expansion of up to 100 basis points compared to 2021 levels or up to 150 basis points of expansion, excluding impacts from our recent acquisitions. This is above our cycle guidance for margin expansion of 50 to 75 basis points annually, driven by the benefits we expect from the ongoing recovery, continued mixed shift toward technology enablement across the business, and additional synergies we anticipate related to the thesis merger. To provide some color at the segment level, we expect adjusted net revenue growth for our merchant solution segment to be in the low double-digit range which assumes the recovery continues worldwide. We expect issuer solutions to deliver adjusted net revenue growth in the mid single digit growth range for the full year, consistent with our longer term targets. Lastly, in our business and consumer segment, we are expecting adjusted net revenue growth to be in the low single digits for this segment in 2022, given the lapping of the benefits from stimulus in both 2021 and 2020. Lastly, I would highlight that from a quarterly phasing perspective, we expect the recovery from the pandemic will continue throughout the year, allowing for a progressive growth picture as we move through 2021. Moving to a couple of non-operating items, we currently expect net interest expense to be roughly $375 million and for our adjusted effective tax rate to be approximately 20% for the full year. We also expect our capital expenditures to be around $600 million in 2022. Putting it all together, we expect adjusted earnings per share for the full year to be in the range of $9.45 to $9.67, reflecting growth of 16% to 19% over 2021. On a constant currency basis, this reflects annual growth of roughly 17% to 20% and is consistent with the raised September cycle guidance for adjusted earnings per share growth in the high teens to 20% range longer term. I would highlight that the discontinuance of stimulus and unemployment benefits in our business and consumer segment provides for a tough comparison in the first quarter. As a result, we expect adjusted earnings per share growth to be in the low double digits range in Q1. Finally, we will provide updates on the strategic review process for our NetSpend consumer business as the year progresses. In summary, the outstanding performance we delivered across our businesses in 2021 serves as a further proof point that we continue to gain share and that our technology-enabled strategy positions us well to capitalize on the accelerating digital trends coming out of the pandemic. We anticipate and assume an improving macroeconomic environment and waning pandemic impact as the year progresses. We could not be more pleased with our outlook entering 2022. And with that, I'll turn the call back over to Jeff.

Thanks, Paul. I could not be more proud of all that we've accomplished in 2021, despite the incremental challenges we faced throughout the year. And our outlook is for an even brighter 2022. As we highlighted in September, we are today a top quartile SaaS company, the leading issuer technology provider and program manager multinationally with unique partnerships, the largest e-com acquirer with an unmatched virtual and physical presence. And we deliver all these things with tremendous breadth across developed and attractive emerging markets. Our record results in 2021 and our expectations for 2022 reaffirm the wisdom of these strategies. The trends of digitization, commerce enablement, software differentiation, and omnichannel prevalence driving our performance will serve to catalyze our growth throughout 2022 and in the years ahead. Winnie?

Before we begin our question and answer session, I'd like to ask everyone to limit their questions to one with one follow-up to accommodate everyone in the queue. Thank you. Operator, we will now go to questions.

at this time i would like to remind everyone in order to ask a question press star then the number one on your telephone keypad we'll pause for just a moment to compile the q a roster and your first question comes from the line of darren peller from wolf research your line is open hey thanks guys um nice job on the merchant side it's good to see the incremental data on volume especially comparing it to the uh industry and

Really helpful to see the performance versus the networks. If you could break that down a little bit when we look at the outperformance you're showing, you know, how much of that is being driven by the actual software pieces of your business, the tech-enabled piece. So whatever breakdown you can give us in the tech-enabled versus not, and really even on a geographic basis, Jeff, if there's any more color you can give us on what you saw through the quarter and what you're expecting as recovery resumes.

Hey, Darren, it's Cameron. I'll start and I'll ask Jeff and Paul to jump in with any other details. So maybe if you deconstruct a little bit the volume data that we were providing today, obviously, you know, we, I think, gave a good amount of disclosure here, as you highlighted. So year over year, our volumes in the fourth quarter grew 24% versus revenue growth of, you know, roughly 21%. And versus 19, that stacks 28%. Scott P. You know versus growth of 16% I would say what's impacting the delta is really the software businesses as relates to the 2019 compare Scott P. If you look at our pure merchant businesses for the fourth quarter versus 2019 they were up probably 2122% you know, relative to that 28% growth in volume. So a little bit of weighing of the software businesses against the 2019 result as a revenue matter. In terms of what's driving things, I think Paul gave a lot of detail in his script. We're obviously seeing very good trends in our technology-enabled businesses and obviously starting to see recovery in our software, pure software businesses, vertical market businesses as we head into 2022. even though they're still a little bit depressed versus 2019 levels. But again, Integrated had a terrific quarter yet again. Its compounded rate of growth over the last couple of years has been in that mid-teen range. We continue to see good performance in our point-of-sale software businesses, having grown 53% this quarter and roughly 50% year over year. Continue to see good performance in our payroll and HCM businesses, as Paul highlighted in his script. So it's pretty clear that the technology-enabled businesses have continued to drive growth in our overall portfolio and our overall results. And as we head into 2022, you know, the software businesses we expect to provide, the vertical market software businesses we expect to provide a nice tailwind to growth, you know, for the year in overall in 2022.

Yeah, Darren, Jeff, I would just add to what Cameron said, a couple of things. First, we see continued strength in our econ business, as Paul alluded to. in his prepared remarks, which we're really pleased with in the fourth quarter heading into the year. The only thing I'd say is we exceeded our forecast in January, which we feel good about to start the year. Obviously, our guide is our guide, but, you know, we feel good about the trajectory, and we did see a recovery in volumes toward the end of January into early February in certain selected verticals, you know, that we're in. So we feel like it's tracking very nicely, you know, versus our guide today, and we're kind of pleased with the start to the year. Great.

That's really helpful, and it's great to see. Guys, just a quick follow-up. I know everyone's going to ask about net spend, but if you could just hone in for a minute more on the B2B strategy that's coming out of that. I know when you talked about potentially selling net spend, it was really meant for whether or not you needed capital for another purpose, Jeff. Is there any thought process of if you were to go through this process and have proceeds that make sense, what kind of allocation you'd be applying it towards? Thanks again, guys.

Yeah, it's a great question, Darren. So let me just start with the strategy portion of what you asked. So I really think the pivot has been quite some time in coming. If you think about the company for a second, go back to the investor conference in September, we really positioned the business as adding another leg to the stool with B2B. NetSpan has significant B2B assets pre-mineral tree and, of course, post-October with mineral tree and even more significant B2B assets. So we really viewed the September investor conference as kind of a linchpin in terms of our strategic shift and where our focus and our thesis really, really needs to be. And I think the success of the integration that we refer to in our prepared marks around middle tree, and Paul gave the 19% bookings number, as well as the payments penetration into that business, is something we're very excited about. So we're off to a really good start. So we think from that point of view, we laid the predicate in September. The execution was very good through the fourth quarter. I think we're in good shape as a guidance matter in B2B. So I think the right thing to do, therefore, is to focus on highlighting those assets that are consistent with the long-term strategy of the company, which is really on the corporate client focus. And I kind of listed that too in my script. Software companies, technology leaders, And we're really not a B2C direct kind of company, which is the part we referred to really in the presentation. So I think the strategy shift has been some time incoming. I think September was a big milestone. I think the closing of military in October was a big milestone. I view this as kind of the next milestone. On your question about allocation of proceeds, look, it's going to depend where things are. if and when we reach the point where we have something that we would execute. You saw our announcement today about increasing our buyback up to another $2 billion. Just to be clear, that amount does not assume any disposition of net spend. So if that were to happen and if we were to retire more capital, then that would be incremental to the $2 billion. We've repurchased about 6% of the company's stock since the 2020 period. That doesn't include the current $2 billion, depending on where things shake out over periods of time. that could be another five percent and then obviously if we reduce something with net spend along the line that you asked and if we were to repurchase stock that would be incremental to that number so it's just going to depend on the facts and circumstances you know at the time that we uh you know that we do it i don't expect it you know if this is something we proceed with uh it would be later you know this year in calendar 22 you know our guide is our guide um and i don't expect it to have all that significant impact depending on when it happens you know in 2022 but that's something we'll address if and when uh we kind of reach that decision point

That makes sense. Thanks a lot, guys. Thanks, Aaron.

Your next question comes from the line of Brian Keene from Deutsche Bank. Your line is open.

Good morning, guys, and congrats on the results. Just to follow up on NetSpend, can you remind us what percent of their revenues or assets or the B2B side that you're going to keep and talk a little bit about that B2B side net spends assets, how it compares the mineral tree and the other things you have in the portfolio?

Sure, Brian. So if you kind of think, and a lot of this is going to depend on, you know, how the strategic review goes, what potential buyers, you know, interest level is in the various pieces. But just at a high level, the way to kind of think about it is roughly 15% of the business is kind of the B2B assets that Jeff was just referring to. And obviously the two biggest components of that are our pay card business as well as the mineral tree business. I would highlight just as an add-on to what Jeff said, both of those businesses have high growth characteristics to them and certainly higher than the consumer piece. Both businesses on a fundamental basis grew double digits in the fourth quarter and have that consistent kind of growth rate on a forward-looking basis relative to kind of the cycle guide range that we want for the company. So the fundamentals of those businesses, you know, have those kind of characteristics strategically, but also as just a growth matter as well. You know, as it relates to the fit, the overall fit, we talked about this obviously in the investor day, but there's a lot of kind of synergistic benefits with the commercial card business, obviously B2B that we have in our issuer business, which also grows at a faster rate in a normalized environment. Obviously it's been a headwind, to our growth during the pandemic. And kind of between what MineralTree has and what we have in that solution set around the broader B2B apparatus that we have in issuer is a nice fit. And I would just mention on the pay card side, obviously what we do on our payroll business, And our merchant solutions kind of segment has some nice synergistic benefits. So, yeah, I mean, as Jeff said, that's kind of the strategy. That's why we're interested in keeping those kind of B2B assets and look to kind of strategically review the consumer assets.

Got it. And then just as a quick follow-up, Jeff, I know you talked about the Kaisha Bank win. Just want to make sure we understand how you guys – are going to market with that. It sounds like you're using the unique assets between the two companies, and obviously there's probably more to come from winning deals like this. But could you just highlight the differences to get you that win at Kaiser Bank?

Yeah, it's a great question, Brian. Thanks. So we're really pleased to announce that today. As I said in the prepare remarks, it's 30 million cards. This is a really big deal. And we expect to be live in the back half of next year toward the end of next year. And as I said in the prepare comments, definitely it's a big deal about it is it's direct to the cloud. So we're taking a traditional institution with a good book of business, the 30 million cards, and going live kind of day one in a cloud-based environment, which is, you know, something we've invested very heavily in, at least since August of 2020. The other thing I'd like to point out, Brian, given the size of it is, what we said in our slideshow today is we have 31 million accounts on file in our implementation pipeline today at TSYS issuer. This is another 30 million. That's not that number, Brian. So that would actually double the implementation pipeline just to give you a sense of size. And we think this would be one of our top two or three customers in Europe by way of size. As I said in the press release this morning, this will also make us among the largest debit technology providers In in all of Europe, so it's, it's really, you know, it's a really big deal at the end of the day. I'd also say, as it relates to 31Million existing accounts on file that are currently implementation pipeline 22Million are coming online coming online live this year thesis in 2022. so this is a really big increment and also very nicely as we grow as Paul said throughout the year in 2022, an issue where this has a very healthy pipeline plus truest. which we previously announced in 2023, as well as Virgin Money. So we're super positive about where it is. As it relates to Kysha more broadly, look, this is something that Kysha conducted an extensive RFP on. You would imagine that they went extensively to kind of compare our technologies versus new entrants, as well as other providers in the marketplace in Europe and globally. And we couldn't be more pleased that they selected us. And obviously we've gotten great feedback coming out of it. So it gives a lot of confidence in the remainder of this year's growth, given the current pipeline, but doubles the pipeline heading into next year, which makes us feel really good about the next 18 months.

Great. Thanks for the call. Thanks, Brian.

Your next question comes from a line of Ashwin Shrivakar from Citi. Your line is open.

Thank you. Hey, Jeff, Karen, Paul. Good morning. And congratulations on the execution. Thank you. Hey, my first question is with regard to the positive sales commentary, including the expansion of use cases and relationships, it's good to see. Can you comment on the qualified pipeline of opportunities, how it compares to a year ago? And do you see your clients exhibit maybe a greater sense of urgency that can translate to, I don't know, faster decision-making, quicker ramps? What should we expect on the sales front in 2022?

yeah actually jeff i'll start speaking the issuer and then i'll ask cameron uh and paul and we give a lot of bookings detail this morning they'll ask them to comment uh on uh on merchants so listen no surprise to you ashley are listening to the call anyone listening to the call initial where the cloud sells so i gave that example of kaisa direct to cloud not looking for any kind of intermediate Step in between, we also announced today a new partnership with MasterCard, which will put online transaction data directly into cloud AWS, which means as a consumer, you can actually look online live at your postings and overdue balances and see really kind of real time flows through AWS in the cloud. And that's really just with us for for the next period of time through the end of the year when it goes live. So look, I would say that on the cloud side, things are moving very quickly. We announced the KB deal in the Czech Republic, which is a legacy global payments cluster going direct to Prime in the cloud, which is a big deal. We announced the other customer in Asia, also going live and prime in the cloud as well. So I would say as it relates to decision making and phase of implementation, I would say the cloud, which was part of our thesis when we did the deal in the first place, has really accelerated the time to market. Now, why would that be? Number one, I think it's very topical for most CTOs at large banks. Number two, I would say if you look at the historical thesis model of kind of buying it all from one place, and Paul alluded to the managed services side of the business, which is really call center functionality. What we're really emphasizing going forward is microservices and decomposed and deconstructed API. So you can kind of buy by the drink with us, and you're seeing some of the early wins here, which would accelerate decision-making, Ashwin. Some of the early wins around Prime live in the cloud, which is what we kind of announced today. And then with Kaisha, you're seeing whole enterprises, what would have been TS2, but whole enterprises going direct to the cloud live. So I would say that the pivot toward cloud is certainly short-circuited. Some of the timeframes you might have seen historically were live with that with use cases with Prime, and obviously with Kaisha will be live with that. In the back half of 2023, as we said today, so certainly the issuer side, I feel good about it. I'd also say, before I turn over to Cameron and Paul and Merchant, that we announced today two partnerships with Ecolitic and Xtend. These are neobank fintech startup kind of companies that are focused on selling ESG microservices and APIs into all manner of new wave issuers. The same thing with Xtend on the virtual card side. virtual card technology from T-SYS into the B2B space. That's something we never would have been able to do historically by way of distribution. We're doing that here through AWS and PwC. Those are all incremental and things that we described as tripling the TAM back when we announced Ashwin the August 20 AWS unique collaboration. So, I do agree with your thesis that we're seeing acceleration in sales opportunities on the issuing side. Cameron, you want to talk about merchant?

Sure. Good morning, Ashwin. I would say, obviously, we provided some booking data today for the merchant business for the full year 2021 plus 20%. Obviously, suggesting we have a lot of positive momentum from a new sales and execution standpoint heading into 2022. I'd highlight a few things. One is we continue to see positive tailwinds coming out of the pandemic for our safer commerce solutions, our omnichannel solutions, and our commerce enablement solutions. What we're really seeing with our core merchant customer base is there's strong demand for technology. There's strong demand for efficiency and there's strong demand for solutions that help offset the fact that hiring is very difficult right now. So the more we can bring to bear on our customers to help them again, run their businesses more effectively and find opportunities to grow their business, the more traction we're achieving from a sales perspective in the new market. So our targets for 2022, I would say are roughly consistent in terms of growth as to what we achieved in 2021 as a new bookings matter. We have a lot of confidence and momentum heading into the year that we'll be able to execute against that. The last thing I'll say is as we started 2022, we've actually brought our U.S. payments business and our GPI business together as a distribution matter, which will allow us to really unleash our relationship managers in the U.S. payments channel on our GPI partner customers. So this gives us new opportunities, I think, to accelerate growth, have a smoother go-to-market motion from a sales and distribution perspective here in the U.S., and I think unlock untapped value that exists in that portfolio of vertical market Partners that we have in the business by attacking it with a broader sales force going forward. So I think we have a lot of confidence around where we are from a new sales and execution and very simply put. I don't think we've ever been in a better place as a distribution matter, particularly from a technology enabled distribution perspective. nor have we been in a better place in terms of the product cool solutions and capabilities that we can bring to bear on the market so we have a lot of confidence in our ability to continue the trends we saw coming out of 2021 from a new sales and booking standpoint and i think obviously that underlies the the guide that we provided for 2022 as well for the merchant business thank you these are great details um maybe a question for paul

You know, I appreciate the high-level color on overall cadence and the, you know, point on 1Q being the toughest comp, I guess, is well understood. But could you maybe step into and provide more details on the underlying assumptions for cadence, revenues, and margins by segment, you know, how that ramps?

Yeah, so just as you said, the biggest kind of impact that we would call out would be the whole stimulus impact in the business and consumer. The good thing about that, just as a comparison dynamic, is the stimulus impact is largely secluded to that first quarter. So we don't have that kind of playing through the other quarters. I would say at a segment level, you know, if you just kind of take the overall guide and just looked at it first at merchant, you know, we're in that kind of low teens in the first half and then that kind of low double digit kind of the second half. And that's largely just depending on the comp that you're, you know, kind of comparing to and the dynamics in that quarter. So that's kind of somewhat of a breakout between the first half and the second half. And then I would say, you know, from the issuer business, it's, you know, kind of more higher single digit growth in the back half, more kind of mid single digit growth, you know, more in the first half. And we do have some kind of ramping of commercial card recovery occurring throughout the year. So that provides a little more pressure in the first quarter. It kind of improves in the second quarter, the third quarter and fourth quarter. You know, one thing we did see, and this was underlying the guys, we did see some deceleration, between 3Q and 4Q in commercial card, you know, in our issuer business. And so we're kind of now projecting that maybe to take some time to recover. And so you're going to kind of see that thing play throughout the year as we do expect commercial card to kind of recover to a more normalized level in a more normalized environment. And then finally on that B and C line, you know, obviously I called out what the impact is. you know, in the first quarter. And then, you know, it kind of goes to that more mid single digit, higher single digit kind of growth rates in the back half of the year as we anniversary that first quarter. So that kind of gives you a broader context of how we look at next year. Obviously, you know, things will play themselves out. We'll get more colors as the year progresses, but that's how we're looking at it right now.

Got it. Thank you all for the detail. Yep. Thanks, Ashton.

Your next question comes from the line of James Fawcett from Morgan Stanley. Your line is open.

Great. Thank you very much. Appreciate all the details on the different aspects of the business. Wanted to touch on quickly asset allocation and strategic. You know, you guys have always talked about looking at acquisitions and that's been obviously been a focus and you highlighted what you've spent the last couple of years. How are you thinking about the recent change in the overall public market valuations? Is that changing the potential landscape for M&A for you? And are you looking at incremental opportunities as a result?

Yeah, James, it's Jeff. It's a great question. So I'd say a few things to what you asked. Look, we have a long pipeline of opportunities, but I think we're very cognizant that we're generating really attractive returns by buying back the stock. So while we have a lot of things that we could do on the strategic side to get the returns that we're looking at in the stock market from buying back our own stock, The bar is just pretty high at the end of the day, we're just finishing a period where we generate something like 2 and a half billion thereabouts in free cash flow. We picked up leverage a little bit up to around 3 times on a debt basis as Paul said, and get some, like, 2 and a half billion of available capacity. So there's really no shortage of things we can continue to do as I said, in response to 1 of the earlier questions. We've already bought back 6% of the stock since the pandemic kind of started. We'll do another 5% more or less this year, depending on conditions, if we exhaust the $2 billion that I mentioned today. And if we redeploy next then, if that were to occur, depending on how we redeploy that, that could be another big chunk coming back in. So the nice thing about where we are, James, is we have tons of free cash flow generation and a very high conversion rate, which we reiterate today, and a very good expansion of margin. So we have plenty of capacity from cash on hand, free cash flow conversion, and leverage capacity to invest in our business. The question for us is, what side of the pendulum do you kind of fall on? And clearly, as we've just suggested, we've been more on the side, I think the number I gave was 3.7 million of buybacks relative to 2.5 of MA. Clearly, in the most recent period, given where the stock has gone in the market and the dislocations in fintech, clearly we've erred, rightly so, more on the side of buybacks. So it will depend. I would say at the end of the day, Leverage markets remain very favorable. Paul quoted our recent capital raise in November, which was like 2.27% pre-tax. which is a very attractive rate. Having done $2.5 billion more or less of free cash flow last year, we'll do an increment this year. So we've got a lot of avenues that we can pursue. So we have no real practical constraint. As we said in September at the investor conference, we expect you $30 billion of available free cash flow and leverage capacity over the next three to five-year cycle. You saw the $6 billion in the press release just since 2020, so we're well on track.

on the 30 billions but certainly given where things are today you know our thumb is on the scale of repurchase and that's what you saw some of this morning that's great and then just a quick follow-up for for Paul you know I appreciate the the detail you gave on how you're thinking about the top line evolution of through 2022 but you know as we are you thinking that as we exit 2022 Is your planning assumption that we'll be on kind of a normalized behavior and economic footing such that we're really carrying kind of that double-digit growth into 2023 and we can see that persist? And I guess as part of that question, as well as how should we think about OPEX evolution through the year? Thanks a lot.

Yeah, sure. So, yes, the answer to your first part of the question is, yes, kind of the exiting of 2022 is in that, you know, kind of double digit kind of growth range that we talked about both in our September investor conference and and kind of how we look at the business. And certainly we are, as I said in the prepared remarks, preparing for a more progressively normalized environment throughout the year next year. So yes, that's our vision of the way we look at 2022. As it relates to OPEX and kind of margin, you know, I wouldn't necessarily call out anything with the exception of, you know, that first quarter, you know, we would have kind of margin headwind related to the flow through of all the stimulus kind of impact. But absent that, you know, this 100 basis point kind of fundamental margin expansion up to 100 basis points or up to 150 basis points X M&A. you know, kind of would be a pretty good guide as you look throughout the following three quarters. And, you know, as it relates to specifically kind of segment level between both merchant and issuer, you know, both of those segments are in that range. And then, obviously, we don't have the same kind of margin expansion expectations for BNC given that, you know, rollover as it relates to stimulus.

Your next question comes from the line of Jason Kupferberg from bank of America. Your line is open.

Thanks guys. I'm just wanting to start on the merchant side. So we're talking about low double digit growth for 2022. I guess if we just look at the expectations for the other segments to put a finer point on it, maybe we're talking around 12%, call it in merchant. Can you give us a sense of how that might break down by process versus own software in kind of a base case scenario?

You know, I wouldn't necessarily kind of go to that kind of level of granularity, you know, as it relates to, you know, kind of the growth rate. You are right in that kind of overall sizing of the growth rate that you mentioned there. But, you know, as it relates to the componentry, I would kind of just maybe go back to what Cameron provided earlier, and he may have some additional comments as well, but that, you know, our tech-enabled and particularly we'd highlight kind of integrated and obviously some of the software assets that we talked about in the prepared marks would be, you know, on the higher side of that kind of growth pendulum and then, you know, on the lower side are some of the other businesses and certain geographies. vertical markets, obviously, depending on the recovery dynamics in those various businesses kind of play their way through. We have kind of assumptions on each one of those around the recovery and how those look throughout the year. And there's some timing elements with some of those. So, you know, that would be the right way to kind of think about it. Higher growth on the tech enabled side. Certainly, that's the right kind of overall growth rate. And Cameron, I don't know if you have anything else to add.

Yeah, maybe just a few other points that I would call out specifically. So maybe to start with, there's about a point of FX headwind kind of in that number. So if you think about it on a normalized constant currency basis, it's going to be a little bit higher. So there's a few things I think going on that are worthy of calling out. Certainly in the U.S., we expect to see, you know, continued strong trends. We've seen a good recovery in the U.S., so probably not quite as much of a tailwind in 2022 from a U.S. recovery because a lot of that has flowed through. but still a little bit of tailwind there. We expect to see more tailwind coming out of our vertical market software businesses, of course, as Paul highlighted earlier, as we continue to see recovery in the specific verticals that have been more heavily impacted by the pandemic kind of heading into 2022. And we still have a little bit of runway left, I would say, internationally with our recovery standpoint from the pandemic as well that gives us a little bit of a tailwind overall. But clearly, growth is going to continue to be led by our technology-enabled businesses. As Paul highlighted earlier, we continue to have strong expectations for GPI. As I mentioned earlier, by unleashing additional sales resources against that channel, we expect to be able to drive incremental opportunities there. Clearly, e-comm and our omnichannel solutions remain very robust from a demand standpoint. We saw great growth in those in 2021, and 2022 is starting out well on that front and will continue to be a tailwind for the business. as well. And then our other software and commerce enablement solutions across HCM and payroll, POS solutions, et cetera, our analytics and customer engagement platform as we roll out our Google Run and Grow My Business solutions this year. Obviously, those will be a nice tailwind to growth overall for the year. So, again, overall, the business will, I think, produce results above the long-term sort of expectations we have for the business, largely benefiting by James Meeker, Continued recovery from the pandemic in 2022 but to the earlier question as we head into 2023 we would expect that environment to largely normalize and you'll continue to see sort of double digit growth for the merchant business heading into 2023.

James Meeker, Right and then just quick follow up on issue, or I know you manage the mat I know you mentioned the managed services piece was was down your every year in the quarter, can you just elaborate on. I know you mentioned there was a tough comp, and then you talked about, I think, de-emphasizing the call center part of that. Just hoping you could elaborate on that for a second and tell us what you're expecting from the managed services piece in 2022 relative to the rest of the year to kind of add to that mid-single range. Thanks, guys.

Yeah, so you're right. You know, in the fourth quarter, we kind of had three dynamics at play, and certainly I've talked about all three, too, in the prepared remarks. One was managed services, as Jeff commented. As we continue to pivot this business to the cloud and more tech enablement, the lower margin kind of human interactive kind of managed services business is not one that we're focused on. We're very kind of margin attentive in this business, and that is a lower margin business that continues to have more compressed margins. So it's one that kind of we're de-emphasizing. We're certainly continuing to stay in the business and offering it, but we're going to do it when we get a good margin for the business. So that is kind of one, you know, kind of piece of the headwind in the quarter. We did have some things in fourth quarter of last year One customer particularly had to meet some minimums and a few other things that kind of played through that just didn't recur, you know, in the fourth quarter of this year. So that's kind of the tougher comp piece I was talking about. And then as I commented on, you know, we saw relative to our expectations kind of that deceleration on the commercial card side that had that continued trajectory like we would have anticipated, but for the impact of Omicron, you know, that's back where we see that business solidly in that direction. In that mid single digit range, I would say also that for fourth quarter, you know, the volume based revenue, our account on file transaction revenue for that fourth quarter solidly in that mid single digit range. So it's as we go forward. Yes, it's going to be continued kind of compression on the managed services side for next year. So we'll see that kind of play out once again in the first quarter. We have some. some more comp there. We'll see a progressive improvement on the commercial card side and we're seeing solid or certainly projecting both with what Jeff talked about on the conversion pipeline as well as what we saw from transactions and our forecast so far and what we're seeing in transactions. solidly mid-single-digit growth with that account on file revenue and transaction revenue really throughout the year. But for kind of the few things I mentioned, it's a pretty solid kind of mid-single-digit growth year for us this year in line with that expectation. And I think that kind of provides the picture you're looking for.

Very helpful. Thank you. And your final question comes from the line of Vasu Govil from KBW. Your line is open.

Hi, thanks for squeezing me in here. I just wanted to drill a little bit more into the B2B efforts with MineralTree. I know one of the exciting parts when you first announced your entry into B2B was that you have this large base of existing merchants that you could cross on and do. Just looking for any color on what the appetite has been and how you're going to market with your existing merchants.

Yeah, it's a great question. This is Cameron. I'll start and I'll ask Jeff and Paul to jump in as well. I would say we've seen good traction already in our ability to cross-sell MineralTree into our existing base of not only merchant customers, but partners. In particular, in the GPI channel, we have a significant number, roughly 6,000 software partners for whom the MineralTree solution is the ideal solution given the size of their business to manage kind of their AP automation. and to help with their overall B2B payment requirements as software companies. So as we think about the long-term proposition, we think MineralTree as a standalone sort of point solution is fantastic. And we've seen good traction in our ability to cross-sell it into our existing base of business. But more importantly, it becomes a core underlying foundational component of what we think will be an end-to-end B2B solution that in companies both IP automation, AR sauce automation, disbursements and acceptance capabilities in an end-to-end platform that's seamless, fully integrated, and able to be deployed to our merchant customers through our digital ecosystem. So as we think about the long-term B2B strategy, I think it's really that. It's building that end-to-end capabilities with money-in, money-out capabilities with AP automation, AR automation, with integrations into general ledger environments, which is really what our customers are looking for. So, mineral tree on its own has been a great tailwind as we look to cross sell new product and capability into the merchant base. But as we continue to build out the B2B strategy long term, it becomes more important as that foundational element to build out the end-to-end capability.

The advice is, Jeff, I would add to what Cameron said on the issuer side, that we have something like 1,300 bank partners and issuer. I think MineralTree had like 20 to 30 when we did the deal in October. One of the things that we heard from banks was the product of MineralTree, very similar to what Cameron said, is terrific. But, you know, financial institutions, being where they are, always worry about the size of the company and the balance sheet and exposure and that kind of thing. Well, there's no concerns about that, you know, with us. So we see great traction there. on the issuing side with that by customers globally, not just here in the United States. And MineralTree is predominantly a U.S.-only business, although we've given down some overseas stuff with them today. So our ability to expand that in the United States and export it globally, I think, is very attractive to us and is something that we're super excited about.

Great, thanks. That's great color. And just a quick follow up. Thanks for giving us all the volume trends. That was very helpful. But if I'm looking at the volume trends relative to Visa MasterCard, specifically for North America, it seems that the trends were the improvement was a bit flatter versus what we saw coming out of Visa MasterCard. So any call outs there? I'm just assuming it's mixed differences, but any color would be helpful.

Yeah, I think you hit the nail on the head. I think it's really just mixed differences. I don't think there's an appreciable difference, to be honest with you, when you're aggregating that level of data together. I think if you look at it across the globe, I think our trends are very consistent sort of sequentially with what we saw coming out of the network. So, look, there's always going to be noise in the data because we're running a particular mix of business. The networks represent more of the market. So there are things that we're benefiting from that they're not. There's things they're benefiting from that we're not. as it relates to the mix of businesses. But I would characterize, from our perspective, the trends generally in line with what we saw coming out of the network, sort of sequentially Q3 to Q4.

Great. Thank you.

On behalf of Global Payments, thank you for joining us this morning.

This concludes today's conference call. Thank you for your participation. You may now