2/22/2024

speaker
Operator

My name is Dennis and I will be your conference operator today. At this time, I would like to welcome everyone to the H&I Corporation fourth quarter and year-end fiscal 2023 results conference call. All lines have been placed on mute to prevent any background noise. After the speakers remarks, there will be a question and answer session. If you would like to ask a question during this time, simply press star, then the number one, on your telephone keypad. To withdraw your question, press star one again. I would now like to turn the conference over to Mr. McCall. Please go ahead, sir.

speaker
Dennis

Thank you. Good morning. My name is Matt McCall. I'm Vice President, Investor Relations and Corporate Development for H&I Corporation. Thank you for joining us to discuss our fourth quarter and year-end fiscal 2023 results. With me today are Jeff Loranger, Chairman, President and CEO, and Marshall Bridges, Senior Vice President and CFO. Copies of our financial news release and non-GAAP reconciliations are posted on our website. Statements made during this call that are not strictly historical facts are forward-looking statements, which are subject to known and unknown risk. Actual results could differ materially. Financial news release posted on our website includes additional factors that could affect actual results. Corporation assumes no obligation to update any forward-looking statements made during the call. I now please turn the call over to Jeff Loranger. Jeff? Thanks, Matt.

speaker
Matt McCall

Good morning. Thank you for joining us. Our members continue to deliver outstanding results and had a strong finish to the year. For the fourth quarter, non-GAAP earnings per share increased 56% versus the prior year period. This was despite a 6% -over-year organic revenue decline during the quarter, which was primarily driven by continued housing market weakness. Overall, 2023 was an outstanding year for H&I. During the year, we completed the largest acquisition in our company's history with the addition of Kimball International to the H&I family. Delivered on our plan to improve margins without the benefit of top-line support. Entering 2023, we anticipated a challenging demand year, and we built a plan to deliver earnings growth in the face of these challenges. We also generated significant cash flows to strengthen our business and provide returns to shareholders. This resulted in 2023 non-GAAP EPS that increased by more than 20% -over-year despite an organic revenue decline. This was on top of 35% non-GAAP EPS growth in the prior year. With our strong cash flow, we rapidly reduced debt following the acquisition of Kimball International and finished the year with a gross leverage ratio under two times. I'm extremely proud of the efforts our members put forward during the past year. Our plan delivered excellent results, and despite the uneven macro environment, we exited 2023 a fundamentally stronger company. On the call today, I will highlight four key topics. First, we delivered another quarter of significant margin expansion in workplace furnishings, and we expect continued -over-year profit and margin improvement from here. Second, the integration and synergy capture associated with the acquisition of Kimball International are both ahead of schedule. And we now expect total associated synergies to be $10 million higher than the initial projection. The addition of KII is providing significant value creation to our shareholders. Third, we expanded margins in residential building products despite top line pressure from ongoing housing market weakness, and order trends improved during the quarter. And fourth, we strengthened our already strong balance sheet, and our gross leverage ratio is back below two times, only two quarters following the completion of the Kimball International acquisition. Following those highlights, Marshall will review our outlook. I will conclude with some general closing comments before we open the call to your questions. Moving to the first topic, we delivered another strong quarter of significant margin expansion in workplace furnishings. When excluding KII results, fourth quarter non-GAAP operating profit margin for legacy H&I workplace furnishings was 7.2%. This represents an expansion of 480 basis points -over-year, and was the seventh straight quarter of -over-year operating margin improvement as our profit transformation initiatives continue to drive results. Looking forward, we expect continued -over-year profit and margin improvement from here. As a reminder, our legacy workplace furnishings profit transformation plan consists of four primary actions. First, we are driving increased productivity. Our focus on lean, cost reduction, and better efficiencies help drive our profit growth in 2023 while funding operational investments, primarily in our new facility in Mexico. Looking forward, our investments will help drive outsized productivity benefits as they mature over the next couple of years and add to our continued lean efforts. Second, price cost improvement continues to benefit our profitability. Our pricing strength continued to support profitability in the fourth quarter, and we expect continued net benefit in 2024 from pricing actions announced within the past 12 months. Third, we have streamlined our cost structure. We previously announced a $30 million corporate-wide cost savings program. However, we far exceeded this target. And as of the end of 2023, the program's run rate savings was $50 million across the corporation, with half of that total contributing to our workplace furnishings margin expansion in 2023. And finally, we continue to simplify our business as we focus our efforts on the most attractive markets. We divested Poppin, we divested our China business, and we rationalized our e-commerce offering. All in, we continue to see opportunity for margin upside in workplace furnishings. I will remind you our profit transformation plan does not require volume growth. However, we continue to see encouraging trends related to future workplace furnishings demand, particularly given our unique market position. In the near term, demand remains choppy, but it's stable within a range consistent with our commentary last quarter. Looking further out, we continue to see growth in the small to medium sized customer segment where we have an unmatched competitive position. Legacy SMB orders grew 6% organically year over year in the fourth quarter, and we're up 8% in 2023 overall. In general, this segment has benefited from healthy dynamics. Small and mid-sized firms have accounted for nearly 85% of all post-pandemic hiring. The segment has also benefited from population shifts to smaller secondary metros where office visits are nearly back to pre-pandemic levels. We believe this segment will continue to outperform. Switching to contract, trends improved in the quarter and we are seeing encouraging signals. Orders from legacy contract customers were down 2% for the year, but were approximately flat in the fourth quarter on a year over year basis. The full year results are consistent with lower return to office rates in the larger markets and the lagging hiring activity by large companies I just mentioned. Encouragingly, some return to office metrics continue to tick up and have reached post-pandemic highs in recent weeks. This, along with the predicted acceleration of lease expirations and the need for companies to adapt their spaces for hybrid work, support a projected increase in furniture events and should bode well for contract demand patterns going forward. Orders for KII's workplace and health business also increased in the -single-digit pace at a -single-digit pace on a year over year basis. We continue to be encouraged by the complementary nature and attractive post-pandemic positioning of KII's offering. Across all of our major workplace brands, -over-year order trends were uneven during the quarter, but were strongest and grew in December. And first quarter 2024 to date has seen a continuation of these trends, generally positive but still choppy. Moving to my second topic, both the integration and synergy capture associated with the acquisition of Kimball International are ahead of schedule. KII added approximately seven cents to non-GAAP EPS in the quarter and delivered a strong non-GAAP operating profit margin of 10.7%. In addition, we now expect to achieve total annual cost synergies of $35 million. This is up from previous expectations of at least $25 million, and the $25 million run rate is now expected to be achieved in 2024. This is well ahead of the initial communicated timeline. The increase is primarily tied to higher than anticipated procurement savings. Kimball International is complementary from a product, market, and cultural perspective. And the addition of its brands strengthens our workplace furnishings exposure to several important trends and markets, namely ancillary products, secondary geographies, healthcare, and hospitality. Each provides new opportunities for profit growth and our confidence in the combination strategic and financial benefits continues to accelerate. My third topic is we expanded margins to near record levels in our residential building products business despite continued cyclical top line pressure. Segment non-GAAP operating margin in the fourth quarter improved to more than 22%. This represents a 240 basis point improvement from levels reported in the year ago period as our recent cost reduction actions continue to support profitability. We delivered margin improvement despite a 13% year over year revenue decline as housing market weakness continue to press their demand trends in the quarter. Importantly, the housing macro backdrop continued to improve in the fourth quarter, specifically as it pertains to single new family construction. Year over year, single family permits and starts showed healthy growth in the fourth quarter, which supports further new construction improvement in 2024. Remodel retrofit demand remains soft. However, the declines are moderating overall segment order trends improved during the quarter. Fourth quarter orders were 3% below year ago levels. This represents an improvement compared to rates seen in the third quarter of minus 18% and in the first half and segment orders declined 29% year over year. Despite the near term headwinds, we are bullish on the intermediate and long term dynamics for the segment. The demand fundamentals remain strong. US housing is under supplied demographic trends point to robust future construction growth and renovation activity will benefit from an aging housing stock and increased housing turnover. In addition to the solid long term market fundamentals, we have unique growth opportunities and continue to invest in the areas of category awareness, new product innovation, online capabilities and the expansion of our wholly owned installing distributor footprint. In summary, order trends improved during the quarter and the intermediate to long term demand dynamics remain encouraging for the segment. Finally, my fourth key point from the quarter, we further strengthened our already strong balance sheet. We repaid 73 million dollars of debt in the fourth quarter and 162 million dollars in the second half of 2023. As a result, we ended the fourth quarter with 436 million in total debt and a gross leverage ratio of 1.9 times. Our gross leverage ratio is back below two times only two quarters following the acquisition of Kimball International. This speaks to the strong cash flow characteristics of our company and continues to provide us with substantial financial flexibility. Following those 22 summary comments, I will now turn the call over to Marshall to discuss our outlook for 2024.

speaker
Marshall

Thanks, Jeff. Let's start with our demand outlook. We expect 2024 organic revenue to grow at a low single digit rate in both workplace furnishings and residential building products. For workplace furnishings, this outlook assumes demand conditions remain generally in line with those experienced in the second half of 2023. In residential building products, we expect growth and new construction to be partially offset by softness and remote retrofit. Shifting to the impact of Kimball International, we expect KII to add $215 million to $225 million of incremental revenue to 2024. That will occur in the first half. We also expect Kimball International to be solidly accretive to earnings. From an overall earnings perspective, 2024 non-GAAP EPS is expected to increase solidly year over year, primarily driven by continued margin expansion in workplace furnishings and the full year benefit of accretion from KII. For the first quarter of 2024, we expect non-GAAP earnings per share to increase year over year with margin expansion and accretion from Kimball International more than offsetting macro driven top line pressure. A few details on our first quarter outlook. We expect first quarter workplace furnishings organic revenue to be down in the low single digits versus the same quarter of 2023. Although growth in our fourth quarter orders would point to modest first quarter top line growth in the segment, we are seeing a higher mix of project business seeking delivery after the first quarter. This is a headwind for the first quarter, but it does support our positive full year outlook. For the first quarter, we expect Kimball International to add $125 million to $130 million of revenue. And in residential building products, we expect first quarter revenue to be down in the low to mid teens year over year. This primarily reflects the impact from unwinding the elevated backlog in the year ago period. Shifting to the balance sheet, we expect to further de-leverage and improve our already strong balance sheet during 2024. Low leverage and consistent cash flow generation will provide substantial capacity for capital deployment. Our current priorities for cash deployment are reinvesting in the business, funding dividends, and pursuing share buybacks in M&A opportunities. I'll now turn the call back over to Jeff.

speaker
Matt McCall

Thanks, Mark. And Russell, before we open the call to your questions, I wanted to take a moment to highlight a few of our accomplishments over the past couple of years. From a profitability perspective, for the corporation overall, our strategies have driven non-GAAP earnings per share growth in excess of 60% and non-GAAP operating margin expansion of more than 270 basis points over this two year period. Despite the consistently turbulent and less than supportive macro backdrop. In workplace furnishing specifically, our profit transformation initiatives, in the addition of KII, have expanded margins more than 600 basis points and segment operating profit has grown $110 million, more than 750% from 2021 levels. And we expect continued year over year profit and margin improvement in coming quarters. In addition, the integration and accretion from Kimball International are ahead of schedule and our synergy expectations are now $10 million higher. Our confidence in the combination of strategic and financial benefits continues to accelerate. And finally, in residential building products, we quickly adjusted our cost structure to respond to the housing reset in 2023. As a result, despite the macro driven top line pressure, our operating profit margin in the fourth quarter expanded to near record levels. While we continue to invest in our growth strategies, leading brands and operating platforms. Although the near term dynamics remain, leading indicators are improving and we are uniquely positioned to drive high margin growth as housing stabilizes. In summary, we remain committed to our core strategies of continuing to expand margins and workplace furnishings and drive long term high margin revenue growth and residential building products. I want to thank all H&I members. Our strong results in 2023 reflect their collective effort, focus and dedication to our stakeholders. We will now open the call to your questions.

speaker
Operator

At this time, I would like to remind everyone in order to ask a question, simply press star, then the number one on your telephone keypad. Your first questions from the line of Ruben Garner with the Benchmark Company. Please go ahead. Thank you. Good morning, everybody.

speaker
Ruben Garner

Maybe to start, thanks for the color on 2024. A lot of moving pieces with Kimball, the savings there, organic growth and kind of some of the productivity and savings initiatives you had kind of carrying over from last year. Can you kind of help us put all that together, Marshall, in a bridge? I know you said earnings growth, EPS growth, to grow solidly in 2024. If you can kind of tell us what solidly means in Muscatine, that would be helpful too.

speaker
Marshall

Yeah, look Ruben, I think when we say solidly, we're expecting EPS growth in the high single digits to low teens. Our objective there would be to have our third consecutive year of double digit EPS growth. The two big drivers of that growth are the continued margin expansion in the legacy workplace furnishings, and we'll say that's roughly half of it. The other half is the continued accretion from getting a full year from the KAI. So those are the two major drivers. We also will see some benefit from improved profitability in residential building

speaker
Ruben

products. Sorry, I was on mute. Is there any

speaker
Ruben Garner

remaining savings or price cost benefits that help 2021 to carry over at least in the first part of 2024?

speaker
Marshall

Absolutely. The major driver of the continued profit growth in legacy workplace furnishings is our productivity and price cost. That's our major profit levers there. So we are expecting this to be favorable for the year, and certainly that's a little bit disproportionate to the first half as well.

speaker
Ruben Garner

Okay, and then a couple of questions on the residential building product segment. The outlook there is very encouraging, particularly given the start to the year. And I just kind of want to clarify, maybe if you could kind of break down your end market expectations within that low single digit growth framework. And just to be clear, that kind of points to a high single digit growth framework in Q2, Q3, and Q4. Can you kind of walk us through how you get to those kind of assumptions?

speaker
Marshall

Yeah, we're expecting new construction to be up in the mid single digits for the year, and then we're mild retrofit. We're expecting to be flat-ish. And so that's where we get to the low single digit growth on average for the year. But you're right, Ruben, we do expect growth to improve through the year. We're going to start off a little bit slower due to that -over-year comp issue that we alluded to on the call. And we're mild retrofit. We do expect to get better through the year. So one of the items that we're going to benefit from is we had some trade inventory de-stocking in 2023, which won't repeat in 2024. So as we start to anniversary that later in the year, the comps get easier and the growth will improve. And we think new construction is going to be pretty solid all year. So the change in the trajectory is really driven by a mild retrofit getting less bad, starting to get a little better in the back half.

speaker
Ruben Garner

Okay, thanks. And I'm going to sneak one more in on the residential segment, the margin performance in the fourth quarter. Anything kind of one time there? Obviously, a pretty big number. Is that something we can kind of look for going forward or you go back to your historical ways of kind of reinvesting more of that profit to generate growth?

speaker
Matt McCall

Yeah, Ruben, I think there's no, there's nothing extraordinary in the fourth quarter per se. The fourth quarter has always traditionally been a strong quarter for us. And usually is our highest margin quarter historically. And we were still investing in the fourth quarter anyway, but we're always looking to expand. But I think it'll go back probably to a normal pattern where the fourth quarter was. So we'll remain high. You know, I don't see any reason we can't achieve those margins down the road in the fourth quarter.

speaker
Ruben Garner

Great. Thanks, guys. Congrats on the strong close of the year and good luck in the twenty four.

speaker
Ruben

Thanks.

speaker
Operator

So, our next question is from the line of Greg Burns with the company. Please go ahead.

speaker
Greg Burns

Morning. The really nice job on the margins in the residential buildings product side of the business. As we look into next year, the firming up and revenue starts to, revenue growth starts to reaccelerate there. Are these margin levels something you could sustain? Do you intend to give a little bit back to support growth? How should we think about margins on that side of the business going forward?

speaker
Marshall

Our goal there, Greg, is to hold margins in the high teens and drive the growth that we believe is out there for the taking. And to just kind of mention in our prior answer, there's a seasonality to the margins in that business. In the fourth quarter, these are the highest. And, you know, I think for the year we'll be in that high teens level. So I think the margins are relatively where we want them to be. They may go up or down a little bit from here, but we're really trying to drive growth. So there's nothing unusual in the fourth quarter number. That's right in line with where we want to be on a seasonal perspective. Okay.

speaker
Greg Burns

And then on the office market, on the contract side of the business, are you seeing, how are your conversations going with customers there? Are you seeing any pickup in intent or activity there relative to maybe project pipeline or just the, you know, the conversations in general that you're having with those customers? Are you getting a sense that maybe they might be, you know, more intent to spend on upgrading their offices or anything there that might get that market, that part of the market moving ahead?

speaker
Matt McCall

Yeah, look, that's, we are seeing it stabilized a bit and we're seeing some positive signs for improvement there, Greg. I think it's still choppy. However, you know, small project business is strengthened. Pre-order metrics are encouraging, particularly with small projects, which would suggest people are starting to do not just -to-day stuff, but, you know, some refreshes. You know, I will say as an aside, we see strength in education and state, local, healthcare and hospitality, those sub-sectors we have exposure to are all, you know, we're showing strength. The other thing that I think we're kind of, we have our eye on and we're talking to customers about is this whole leasing dynamic with, I know there's a lot of, you know, speculation out there on, you know, the CRE side of things, but we really are looking at furniture events and, you know, what's been happening is a lot of people have been kicking the can and I think owners have been open to letting people kick the can, but that's kind of stopping now and people are having to pull a trigger. And it's whether it's moving from a B or C to an A space, it's a furniture event. So, we believe in the midterm that is going to start to generate more demand in that contract space as well. Because in that place, that plays to our strength and it plays to, you know, a positive outlook, you know, in that space, albeit, you know, it'll be a slow grind to be my guess, but I do believe that's going to start to unlock some demand in that space.

speaker
Ruben

Okay, great. Thank you.

speaker
Operator

Your next question is from the line of Stephen Ramsey with Thompson Research Group. Please go ahead.

speaker
Stephen Ramsey

Hi, good morning. I wanted to continue that line of thought. You've got similar dynamics with leasing in the workplace side and then existing home sales slowing down, repair and remodel. So maybe to focus on the existing home sales, how does that impact Rezzi building product demand for you guys historically or maybe how you see it shaping up in the near term?

speaker
Matt McCall

Yeah. You know, Stephen, that's a good question. I think, look, you know, we need, it's a similar dynamic. You are right. People remodel kind of once they move. But, you know, so that is definitely having an impact on some of the R&R business. So, you know, I think we continue to look at that space. We see upside there as things will start to unlock down the road, but it clearly has an impact. Now we have a lot of efforts focused on that space as well to drive, you know, activity. We've got some efforts in the area of digital campaigns to drive awareness of what's possible with some of our inserts and, you know, exploring possibilities of replacement for people who decided maybe to stay in place because they can't find a home. So, you know, we're working levers that way as well. Okay,

speaker
Stephen Ramsey

that's helpful. And then thinking about residential product margin target at the high teams combined with the growth you expect this year, that does seem to imply more dollars of investment into that segment for growth. Yet some natural constraints on R&R as you just talked about, curious where the investment dollars are going aside from campaigns and if that's leaning more to gaining share and new construction or if it's driving R&R amidst the slow backdrop.

speaker
Matt McCall

You know, it's some of both. I mean, we're investing in product platforms, updating product platforms, modernizing product platforms. We got investments in the electric category. All in addition to, you know, consumer awareness, homeowner home buyer awareness relative to the digital efforts that we have ongoing.

speaker
Stephen Ramsey

Okay, assuming the workplace environment of the second half stays, I guess you're saying S&B keeps outperforming contract to the same degree or is there a potential that it closes the gap or widens

speaker
Matt McCall

further? Look, I mean, that's, you know, our best guess at this point is it will continue to outperform by several percentage points. You know, I don't have a reason to think it's going to accelerate or decelerate. I think it probably kind of maintains it. Our best assumption at this point is it's going to maintain what it's been doing, you know, the last 12 months.

speaker
Ruben

Okay, that's helpful. Thank you. Thanks.

speaker
Operator

Your next question is from the line of Bud Bugac with Water Tower Research. Please go ahead.

speaker
Bud Bugac

Good morning and thank you for taking my questions and congratulations on an outstanding quarter. I guess the question I have is we've come from out of a couple of years of really unusual events and that impacted the typical seasonality of your earnings and revenues. We've got to a period where we see the normal kind of earnings seasonality where it mostly gets, you know, one third in the first half and two thirds in the second half. How do you see that, Marshall?

speaker
Marshall

Yeah, but we absolutely believe we're back to the normal seasonality. I think, you know, the acquisition aside, we were there in 2023, but 2020 through 2022 we had abnormal seasonality. So anytime you're comparing against those years, there's some noise. But we're back to being clean now. Both 2023 and 2024 should follow the normal seasonal pattern. As you said, roughly 30% of the profit in the first half, 70% in the back half kind of range.

speaker
Bud Bugac

And you've come out of this period stronger than you went into it. Your balance sheet is pretty good right now. What do you see going forward in terms of the longer term now after KII and the leasing events that I think Jeff alluded to accelerating maybe furniture events? Do you see anything strategically that you'd like to comment on?

speaker
Marshall

But we see lots of runway on the path we're on right now. We're driving profit expansion, margin expansion and workplace furnishings, driving the benefits of the integration with KII and driving top line growth in the high margin residential building product segment. So now we're not, we feel like we got a lot of runway of what we have right now and not necessarily feeling we need to add anything at this moment.

speaker
Matt McCall

Yeah, I think that's right. But I think we believe we got a lot. Our teams are focused. We got plow on the ground. We got a lot of dry powder. But we are investing in the business and, you know, integrating KII. Right. So there's, but that's all good.

speaker
Bud Bugac

And operationally you're where you want to be. And one of the things on that area that I was thinking about was geographically with KII, you still are, I guess, overweighted into the rural markets. I think you alluded to Marshall, if businesses start to be a little firmer on their requirement for people to be back in the office, do you see a way to gain some strength in the more metro markets?

speaker
Matt McCall

Yeah, but I mean, look, we still participate there and we have a nice chunk of business there on the contract side. It's just, we have some of the other stuff as well. So that's why we're that's why we talked about it. We're focused on that area. It's been a big piece of our business and we do believe we're competing well, you know, for what's happening now. And we will compete will compete well going forward. So we will benefit as that as those furniture events unlock in major metros.

speaker
Bud Bugac

Okay. And last for me, anything on the cost side that you're seeing maybe a little worrisome out there? I know people have talked a lot about, at least for the residential side, what's going on in some of the canals and the waterways issues. Are you seeing anything on cost that might be a little bit concerning?

speaker
Marshall

Yeah, for the year, but we do expect to see some inflation, primarily from wages, the normal, the normal merit cycle. We are seeing a little bit of freight pressure that is definitely an issue at the moment. And the commodities are pretty stable, even maybe a little deflationary in the first part of the year. And we expect to offset that inflationary pressure with price utilization. So we do expect favorable price cost again in 2024. Roughly speaking, the 10 million dollar range.

speaker
Bud Bugac

Okay. All right. All right. Well, thank you very much. Congratulations and the best of luck for the balance of this year.

speaker
Ruben

Thanks, bud.

speaker
Operator

Your next question is a follow up from Stephen with the Thompson Research Group. Please go ahead.

speaker
Stephen Ramsey

Just want to circle back to something you just talked about, Marshall, with the runway of drivers helping earnings growth in 2024. How much of these carry into 2025? Clearly, there's a broad array of good things happening across both segments. So curious how you think about some of the drivers beyond the next 12 months?

speaker
Marshall

Yes, Stephen, we think we got a lot of runway, particularly on the productivity side of things. You know, I think Jeff mentioned in his comments that we made some operational investments in 2023, primarily in that new facility in Mexico. And, you know, that's actually a headwind to our 2023 profitability of about 15 million dollars, all the investments total, including Mexico. And as those investments mature and begin to generate a return in 25 and 26 and a little bit in 24, they'll pay off in the 10 to 15 million dollar range. So that's a pretty big swing of at least 25 million dollars from where we are right now. So that's indicative of the type of runway we've got in front of us to keep driving profit growth with not a lot of help from volume.

speaker
Matt McCall

Yes, Stephen, as we said, I mean, we can continue, we're working to expand margins without volume growth. I mean, we obviously are doing everything we can to capture as much volume as we can. But we have plans in place that, you know, we're looking at margin expansion in workplace furnishings and profit growth, you know, visibility in the 24 and 25.

speaker
Ruben

Okay, that's very helpful. Thank you. And at this time, there appear

speaker
Operator

to be no further questions. I will now turn the call back to Mr. L'Orinjer for any closing remarks.

speaker
Matt McCall

Great. Thanks everybody for joining us today and taking the time. Have a great day.

speaker
Operator

Thank you all for joining today's call. We appreciate your participation. You may now disconnect.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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