12/5/2024

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Good afternoon and welcome to SAMHSA's third quarter fiscal 2025 earnings call. I'm Mike Chang, SAMHSA's Vice President of Corporate Development and Investor Relations. Joining me today are SAMHSA Chief Executive Officer and co-founder Sanjay Biswas and our Chief Financial Officer Dominic Phillips. In addition to our prepared remarks on this call, additional information can be found in our shareholder letter, press release, investor presentation, and SEC filings on our investor relations website at .samhsa.com. The matters we'll discuss today include forward-looking statements. Actual results may differ materially from those contained in the forward-looking statements and are subject to risks and uncertainties described more fully in our SEC filings. Any forward-looking statements that we make on this call are based on assumptions as of today, December 5, 2024, and we undertake no obligation to update these statements as a result of new information or future events unless required by law. During today's call, we will not discuss our third quarter fiscal 2025 financial results. We'd like to point out that the company reports non-GAAP results in addition to and not as a substitute for or superior to financial measures calculated in accordance with GAAP. Reconciliation of GAAP to non-GAAP financial measures are provided in our press release and investor presentation. We'll make opening remarks, dive into highlights for the quarter, and then open the call up for Q&A. With that, I'll hand over the call to Sanjay.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Thanks, Mike, and thank you everyone for joining us today. Samsara delivered another strong quarter of durable and efficient growth. We ended Q3 with $1.35 billion in ARR, growing 35% -over-year. We also delivered a quarterly record 10% adjusted free cash flow margin. Our growth is powered by our deep partnerships with the world's largest and most complex operations organizations. In Q3, we added 170 customers with more than $100,000 in ARR, our second highest quarterly additions ever. This includes major customer wins with large organizations like Papa John's, the world's third largest pizza delivery company, a Fortune 500 confectionary food and beverage company, and a Fortune 1000 network of full service medical equipment companies. As we continue to grow, we're excited about the innovation that we're unlocking with more scale. This includes better AI models and benchmarking, stronger customer feedback loops to better understand our customers' challenges, and more R&D dollars to invest in technology. Our customers provide the mission-critical infrastructure that keeps the world running. They have asset-heavy and labor-intensive operations. We're partnering with them to digitally transform their organizations. Our growing data asset feeds our AI-powered platform, which delivers insights to our customers so they can improve their operations. This translates to clear and fast ROI with payback periods often measured in months. In a recent survey with IDC, they estimated that SEMSARA customers realized $2 million of savings, on average, per customer per year. This equates to more than eight times ROI. Typical savings include lower insurance premiums and payouts, improved fuel efficiency, lower maintenance costs, better asset utilization, improved worker hiring, and retention. As our customers achieve ROI, they often expand with us for even more savings. I'd like to share two examples of customers that have realized clear and fast ROI. They both expanded this quarter and have had multiple expansions since becoming customers. Comfort Systems is a Fortune 1000 company that provides heating, ventilation, air conditioning, and electrical contracting services. Their operations span over 170 locations, with over 40 operating units and over 18,000 employees. Comfort Systems prioritizes safety as a core value and is committed to a zero-harm work environment. With SEMSARA, they achieved an 85% reduction in vehicle safety events and a 72% reduction in speeding in just six months. They are now a top 25 customer and have had nine expansions since becoming a customer in 2022. In Q3, they added asset tags and expanded with more of SEMSARA's video-based safety, telematics, and equipment monitoring. They are using asset tags to track high-value, smaller equipment on job sites like scissor lifts, welders, and pipe machines. They are also using asset tags to improve their asset utilization. Next, let's turn to a Fortune 500 global company that provides water, hygiene, and infection prevention solutions and services. They have 48,000 employees and 11,000 light-duty vehicles to support nearly 3 million customer locations worldwide. They became a customer in 2021 and have had 11 expansions with us. They are using our video-based safety and telematics applications across two of their divisions. We have also identified additional expansion opportunities in five more divisions. They have decreased harsh driving events by 37% using SEMSARA's video-based safety application. In a pilot this year, they also reduced severe speeding by 48% and decreased forward collision warning events by 50% with in-cab alerts. We are proud to partner with our customers to make a real-world impact on their operations. AI is amplifying our impact on the safety, efficiency, and sustainability of our customers' operations. We recently surveyed over 1,500 leaders in physical operations in our State of Connected Operations report. We found that AI-driven advancements are fundamentally reshaping how these organizations operate. 87% reported that they are planning to increase AI investments in the coming year. They reported many benefits of AI. 45% cited improvements in safety. 45% highlighted enhanced data and analytics capabilities. And 43% reported gains in operational efficiency. These findings show the powerful role AI will play in the future of connected operations. To bring more AI to our customers, we announced SEMSARA Intelligence earlier this week. It is an expanded suite of AI offerings that helps teams make smarter decisions and run safer, more efficient operations. SEMSARA Intelligence is trained on an expansive data set, which has great scale and breadth. We now process more than 10 trillion data points and 70 billion miles driven annually. Our data spans a broad and diverse group of asset types, end markets, data types, and geographies. Our customers face tough challenges, and our AI models use this data to help them solve real-world use cases. SEMSARA Intelligence includes SEMSARA Assistant and Intelligent Experiences. SEMSARA Assistant is an interactive, generative AI tool that provides instant answers to their operational questions. It improves the safety, maintenance, and compliance of our customers' operations. Some examples include identifying vehicles with severe fault codes and receiving -by-step instructions to resolve them. Spotting time-sensitive disruptions in daily operations, like unexpected stops, which might signal a driver is at risk or in need of assistance. Determining the safest drivers and recognizing them for their performance. And understanding hours of service regulatory requirements for a new geography or customer type. Intelligent Experiences embeds AI recommendations and actions throughout the SEMSARA platform. It makes AI accessible to the frontline by providing visual, training, and coaching intelligence. For example, frontline workers can identify safety hazards from a photo on a job site. They can also provide proof of delivery records from a photo of a bill of lading. Operators can also improve their safety and compliance while reducing administrative time by creating a custom worker training module just by uploading a policy document. Both SEMSARA Assistant and Intelligent Experiences are now available in beta to customers in North America. They will be generally available after running our customer feedback loop. We're excited to see many of our initial customers already achieving significant impact from our new AI products. Now, I'd like to turn to international growth. I've met with dozens of customers in our international markets this year. Every time I meet with them, I'm inspired by the long-term opportunity to expand our impact. First, the international market is very large. There are more assets and frontline workers in Europe, Canada, and Mexico than in the U.S. Second, the international market is less penetrated than the U.S. and earlier in its digitization journey. Third, despite the low penetration, the opportunity for impact in customer ROI is comparable in these regions. These customers are achieving similar savings from insurance payouts and premiums, fuel costs, improved worker retention, and asset utilization. In November, we hosted two international customer events. Go Beyond, our first European customer conference, and Innovation Day in Mexico. We brought together hundreds of local customers at each event to discuss how AI and data are impacting the world of connected operations. We also announced several new product features tailored for customers in these local markets. At Go Beyond in Europe, we announced two new features. Low Bridge Strikes, an electronic brake performance monitoring system, which we call EBPMS. Low Bridge Strikes uses AI to help our European customers minimize the risk of their trucks hitting low bridges. Customers set the maximum vehicle height, and drivers are alerted whenever they approach a bridge that's too low to pass. Every year, nearly 2,000 bridge strikes happen in the UK, costing UK taxpayers around £23 million. EBPMS helps our customers maintain their braking performance record. It also alerts fleet operators when braking performance falls below acceptable standards, or if it detects faults. We expect that in 2025, EBPMS will become one of the two accepted methods for brake testing in the UK. At Innovation Day in Mexico, we announced the Engine Immobilizer 2.0 feature. Physical security is top priority for our customers in Mexico. This feature allows new customizable alerts to meet operators' needs when their safety is compromised. It also provides detailed real-time reports through the Samsara dashboard. This helps customers effectively monitor the safety of their vehicles. Our local customers were excited by these new capabilities, and we're looking forward to seeing the impact. It's been another exciting quarter of durable and efficient growth for Samsara, and we're all grateful for the partnership of our customers around the globe. We'd like to thank all of our Samsarians, customers, partners, and investors for being part of this journey. Together, we're just getting started. I'll now hand it over to Dominic to go over the financial highlights for the

speaker
Dominic Phillips
Chief Financial Officer

quarter. Thank you, Sanjit. Q3 was another quarter of sustained high growth at scale and continued operating leverage. In particular, the quarter was highlighted by surpassing $100, $1 million plus ARR customers, adding 170, 100k plus ARR customers, our second highest quarterly additions ever, more than 100% -over-quarter growth in AssetTag NetNew ACV, and just our second quarter of selling the product, and achieving quarterly records for gross margin, operating margin, and free cash flow margin. Q3 ending ARR was $1.35 billion, growing 35% -over-year, and Q3 revenue was $322 million, growing 36% -over-year. Several factors drove our strong top-line performance in Q3. First, we continue to focus on serving large enterprise customers to drive durable and efficient growth at scale. We now have 2,303 100k plus ARR customers, representing 38% -over-year growth, including a quarterly increase of 170, which is our second highest quarter ever. In addition to adding more large customers, we also grew our average ARR per large customer to 318,000, up from 307,000 one year ago. The combination of adding more large customers and a higher average ARR resulted in an increased ARR mix for 100k plus customers to 54% in Q3, up from 51% one year ago and 47% two years ago. Second, this quarter included a balanced mix of landing new customers and expanding existing customer relationships. For new logos, we added over 1,000 core customers for the fifth consecutive quarter, including our second highest number of core customers added. Additionally, a quarterly record 78 of the 170 100k plus ARR customers added were new customers. Also, nine of the top 10 new customers signed with multiple products. One of the largest new customers, a global leader in third-party logistics with over 110,000 employees, signed a more than $1 million transaction across four different applications. In addition to licensing our two vehicle-based applications, video-based safety and vehicle telematics, this customer also subscribed to equipment monitoring and one of our newer software-only SKUs in their initial transaction. For expansions, 16 of our top 25 customers expanded in Q3 and 21 of our top 25 customers have expanded over the past two quarters. Also, eight of the top 10 Q3 expansions included multiple products. The strength and expansions also allowed us to achieve our target dollar-based net retention rate of 115 and 120 percent for core and large customers respectively. And third, we demonstrated strong execution across several frontier markets. 17 percent of NetNewACV came from international geographies in Q3, the second highest quarterly contribution ever. The strength in international was driven by Mexico, which contributed its highest ever quarterly NetNewACV mix, including nine transactions greater than 100k. And Europe, which accelerated -over-year ARR growth for the fourth consecutive quarter. Construction drove the highest NetNewACV mix of all industries for the fifth consecutive quarter. And public sector contributed its highest NetNewACV mix over the last four years, including a quarterly record 16 transactions greater than 100k, led by customers such as the City of Omaha, Fresno County, and the Florida Department of Fish and Wildlife. And we also saw strength in emerging products. In Q3, we surpassed 70 percent of large multi-product customers using a non-vehicle application. And we achieved more than 100 percent -over-quarter growth in AssetTag, NetNewACV, and just our second quarter of selling that product. In addition to driving strong top-line growth, we continued to deliver operating leverage across our business as we scale. We delivered quarterly records across all key non-GAAP profitability metrics, including a 78 percent gross margin, an 11 percent operating margin, and a 10 percent free cash flow margin. Okay, now turning to guidance. We're raising our full year guidance across all key metrics because of our strong Q3 performance. As a reminder, last year's fiscal Q4 included a 14th week compared to a standard 13 week quarter in this year's fiscal Q4. We expect the impact of having one fewer week in Q4 this year will remove three percentage points of -over-year revenue growth in FY25, which was already factored into previous and current adjusted revenue guidance. For full year FY25, we expect revenue to be between 1.237 and 1.239 billion, representing -over-year adjusted revenue growth of 35 percent. Our implied Q4 revenue guidance from last quarter of 334 to 336 million remains unchanged. We expect FY25 non-GAAP operating margin to be approximately 7 percent and non-GAAP EPS to be between 22 and 23 cents. And finally, please see additional modeling notes in our shareholder letter. So to wrap up, we are pleased with our Q3 performance and improved outlook for FY25. In Q3, we sustained high growth at scale while also delivering record operating leverage. And looking forward, we believe we're well positioned to continue delivering durable and efficient growth for the following reasons. We're digitizing the world of physical operations, which is a very large and underserved market opportunity, and that's driving strong customer demand. Our products offer real ROI and a fast payback period to our customers, and we're targeting a very different operations budget. We're proud to partner with our customers and excited to continue helping them operate more safely, efficiently, and sustainably. And with that, I'll hand it over to Mike to moderate Q&A.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Thanks, Omnic. We will now open the line up for questions. When it's your turn, please limit your questions to one main question and one follow-up question. The first question today comes from Matt Hedberg with RBC, followed by Keith Weiss with Morgan Stanley.

speaker
Matt Hedberg
Analyst at RBC

Great. Thanks for taking my question. Thanks, Mike. Congrats on the quarter, guys. Sanjit, I want to start with you. There was a lot of talk about AI usage within your customer base. I'm kind of curious. I know this has been something you guys have been focusing on for a long time and trying to come up with sort of the next-gen killer AI apps. I wonder if you could give us a little bit more insight into the product development roadmap there.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Sure. So, you know, some of the recent announcements, I think, highlight our continued investment in AI. Like you said, Matt, we've been investing in AI for several years now. The video-based safety application really unlocked a tremendous amount of value for our customers. We think there are additional ways to unlock value using all of the data we've been collecting. I highlighted 10 trillion data points, 70 billion miles driven on the platform every year. So we see ways to not just unlock value and safety, but in areas like maintenance where we're able to find insights in the fault code data. We see a tremendous number of fault codes every year. We understand the outcomes of those. So that's one example. And then there's other areas like fuel efficiency and just asset utilization. So we kind of see AI having impact across the board.

speaker
Matt Hedberg
Analyst at RBC

That's great. The other thing that stood out to me, I know international expansion, a huge growth opportunity, great to hear the success in Mexico and Europe. I'm wondering, you know, when we think operationally, what are some additional steps that are needed to drive, you know, even further penetration? The products, you know, are already there, but I'm sort of curious operationally, you know, what else has to happen to drive even more success there? It seems like a super big long-term driver for you guys as well.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

We're absolutely excited about it for the long term. I think what you'll see and what you've seen from us and what you'll continue to see is continued investment. That's in -to-market teams, customer success, support. And then on the product side, we're always running a customer feedback. We're proud of what we've built so far, but some of the newer features and functionality like the low bridge strikes and the EPMS and those kinds of features, I think are uniquely relevant in some of these international markets. The way we figure that out is by spending time with our customers, which does take some time. Thanks

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

guys. The next question comes from Keith Weiss with Morgan Stanley, followed by Alex Zuckin with Wolf.

speaker
Keith Weiss
Analyst at Morgan Stanley

Thank you guys for taking the question and congratulations on a really strong order. You talked about the 115 and 120 in terms of NRR and we could definitely see that upsell motion doing really well within your customer base. Could you maybe give us an update on where we are in terms of what percentage of the business now is coming from upsells into the install base versus what's coming from NetNew? Is there any change in the distribution model or any evolution in the distribution model as the portfolio expands to better segregate the hunters from the farmers, if you will?

speaker
Dominic Phillips
Chief Financial Officer

Yeah. Hey Keith, I'll take that. It was pretty balanced this quarter. It was slightly tilted a little bit more toward expansion and we've seen that over the last few quarters. As we continue to move more and more upmarket into some of these larger enterprise deals, they'll tend to purchase over time. I mentioned, I think 16 out of 25 of our top 25 customers did an expansion in Q3 and so that's really driving that expansion. Something we're really happy about is it's happening naturally. We don't have a different kind of -to-market motion to reward hunters versus farmers. We have sales reps that are assigned counts in different territories and they're able to sign new logos in those territories and they continue to maintain those customer relationships for life and focus on the expansions as well.

speaker
Keith Weiss
Analyst at Morgan Stanley

Got

speaker
Dominic Phillips
Chief Financial Officer

it.

speaker
Keith Weiss
Analyst at Morgan Stanley

And maybe if I could take one follow-up. So on the new intelligence products that you guys were just released, the SimSara Intelligence and SimSara Assistant, I know it's in beta, but are these solutions that would potentially have a standalone monetization model or is this just making the platform better, can improve kind of utilization of the platform and it's just about the evolution of adding value to your customers?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Keith, as we talked about in the prepared remarks, these are products that are in beta. We're excited to make them generally available to customers in beta and so we're going to use that as an opportunity to figure out how to price and package them. We also continue to invest in AI in the core platform so it's kind of a both strategy, but we'll come back to you all when we have finalized pricing. Perfect. Thank you so much,

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

from Alex Zucan with Wolf followed by Cash Rangan with Goldman Sachs.

speaker
Alex Zuckin
Analyst at Wolf

Hey guys, thanks for taking the question. Congrats on another solid quarter. I just maybe wanted to ask about the general sales cycles, demand environment. Have you seen any shift? You clearly had a really, really strong Beyond Conference and a number of international events. Just momentum, linearity in the quarter, any kind of feeling like there was hesitation because of the election and then that opened up and then I got a quick follow up.

speaker
Dominic Phillips
Chief Financial Officer

Hey Alex, it's Dominic. I'll take that. It was a pretty consistent quarter in Q3. It's similar to what we've seen in previous quarters. As I said, we're doing more enterprise deals, larger deals and those tend to be more back of the year weighted, but no real change. I did hear anecdotally of a few customers that said that they wanted to delay a purchase decision until after the election results. We've already closed a number of those deals in Q4, but that wasn't a material impact on the quarter, but it was notable.

speaker
Alex Zuckin
Analyst at Wolf

Super helpful. And then maybe just this time last year, Dominic, you talked a little bit about how to think about next year in terms of where consensus was. I'm just curious, given again, more momentum from new products, launching some AI monetization opportunities and continued really strong, large multi-product lands in what seems like a better economy. Any kind of initial thoughts or brackets of how we should tune our models so we don't get out of our skis?

speaker
Dominic Phillips
Chief Financial Officer

Yeah. We're definitely not in a position yet to give formal guidance for next year. As you know, Q4 is our largest quarter and our FY26 plan is going to be heavily influenced by what happens over the next couple of months. And so we really need to get through the quarter and we can finalize our FY26 plan. What I would say is that based on our current outlook, we do feel good with where the current consensus dollars are right now. I don't think that that needs to change, but we'll provide more formal guidance on the next earnings call.

speaker
Alex Zuckin
Analyst at Wolf

Excellent. Thank you very much.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

The next question comes from Cash Rangan with Goldman Sachs, followed by Michael Turin with Wells Fargo. Cash? All right. Next question. Let's go with Michael Turin with Wells Fargo, followed by Kirk Maturin with Evercore.

speaker
Cash Rangan
Analyst at Goldman Sachs

Hey, thanks. I appreciate you taking the questions. You're reaching fairly unprecedented territory, 1.35 billion in ARR, still growing 35%. So maybe just zoom out and help us think through the ARR scale, the current products that can address, and maybe couple that with what you're seeing from the new frontiers you're highlighting and potential scale or sequence of contribution, we could see from those over a longer period of time as well.

speaker
Dominic Phillips
Chief Financial Officer

Yeah. So as I, Michael, it's Dominic, as I talked about at our investor day a few months back, and we still have so much opportunity within our core products. If I look at just the vehicle telematics market just in the US, more than 50% of commercial vehicles still aren't using technology. If you look at our largest product now, video-based safety, 90% of commercial vehicles in the US are not using technology. And so there's still so much opportunity for us to land and expand with our two vehicle-based products. And then we've got a whole host of other -vehicle-based products that are doing more than 150 million of ARR and still growing very quickly that are great opportunities to land and expand impact that we have with customers. And so we feel really good about our product set. We're continuing to innovate quickly, introducing things like Asset Tag this year and all of the AI announcements that came out this week. So we feel good about the pace of product innovation.

speaker
Cash Rangan
Analyst at Goldman Sachs

And maybe just a little bit of a different twist on the question that Alex was asking to some degree. Are there any implications or just scenarios you're contemplating with the new administration we've seen the headlines around things like tariffs. You're very sophisticated in terms of just procurement and supply chain. And we've seen you navigate turbulence very effectively in prior periods, but just anything that we should be just mindful of and contemplating as we're just digesting a lot of varying pieces in terms of the puts and takes of what the government could start to implement. Thanks.

speaker
Dominic Phillips
Chief Financial Officer

Yeah. I mean, things are just still so unclear. We're not sure how things are going to play out. So we're definitely working through a number of strategies based on different scenarios. To your point, we have a lot of experience dealing with some of this. We have a really incredible supply chain team. They're really good at navigating through some of these different scenarios. And so we just need to see what happens when the new administration comes in, what policies they put in place. And we're thinking through some of that and we can feed that into the outlook when we provide that in three months.

speaker
Cash Rangan
Analyst at Goldman Sachs

Thanks very much.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Next question comes from Kirk Maturen with Evercore followed by Dylan Becker with Will and Blair. Kirk? Okay.

speaker
Kirk Maturen
Analyst at Evercore

Can you hear me?

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Yeah, I can hear you.

speaker
Kirk Maturen
Analyst at Evercore

Oh, sorry about that. Sanjay, I was wondering just about some of the newer products specifically designed for Europe. And I was kind of curious in terms of, is there an application of a similar mindset as you get into bigger verticals, meaning you're designing some of those things that are very helpful for your European clients. Are there verticals like state, local or construction that you have customers that are now asking for things that are maybe more specific to those verticals? Is that something you want to pursue at this point in time or not necessarily yet? Keep it more horizontal?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Yeah, great question, Kirk. So we run feedback loops across all of our frontiers, so the different geographies as well as public sector. But we also spend time trying to understand what's going on in each industry to make sure that it's all very vertical. Dominic highlighted construction has been an industry that's been performing really well for us. They're digitizing rapidly and it's because they have a lot of assets, they're labor intensive, but some of those assets are different. So they'll have big yellow iron bulldozers or lots of small tools that get left behind at job sites. And they've been great adopters of the new AT11 product, for example. So we do spend time with each of these different industries trying to understand their needs. 80 percent of the use case and their needs are very similar across the board. I would say about 20 percent either require partnerships and integrations or maybe some tweaks or additional product features. And that's how we think about the investment.

speaker
Kirk Maturen
Analyst at Evercore

Okay, that's helpful. And then Dominic, just a follow-up to your answer from Alex's question on next year. Is there anything we should also consider for 1Q due to leap year last year? I feel like I'm asking a lot of leap year questions these days, but anything we should consider from a seasonality perspective as we go into next year on that front?

speaker
Dominic Phillips
Chief Financial Officer

I don't think so. One day is not going to have an impact on our business. We run into weekends and holidays in various quarters. And so I don't expect one day to have a material impact.

speaker
Kirk Maturen
Analyst at Evercore

Okay, just want to check. Thank you all.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Next question comes from Dylan Becker with William Blair followed by Matt Bullock with B of A.

speaker
Dylan Becker
Analyst at William Blair

Hey, gentlemen. Appreciate the call here. Maybe on the international front, another quarter of successive strength, I think, fourth or fifth period here of continued acceleration and increasing contribution in the overall mix. I guess, how much of a function of that? Obviously, the ROI and value proposition is significant, but how much of that is further brand awareness kind of driving and building out that referenceable base given the fact that there's a larger and kind of wider swath of opportunities in the international segment?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

I'll take that one. So we're pleased with the growth. Like you said, it's been sort of accelerating on a kind of consistent regular basis, but it still feels very early. I would say our international market share is still low single digits. There is growing awareness. We have more reference customers. And to the earlier question, we have more of the sort of product features people are looking for that are unique to these markets like low bridge strikes, for example. So I think we have a great pathway to continue growing for a while, but it still feels early.

speaker
Dylan Becker
Analyst at William Blair

Okay, that's great. Thanks, Sanchit. And then, maybe for you to just given kind of the exceptional growth in the business here at the scale that we're at, I guess, how are you guys thinking about the opportunity for operational improvement and leverage here as we kind of lap some of these initial renewal cohorts from those customers that continue to expand? What would think the economics of that are highly favorable for you guys, but how are you thinking about that internally? Thanks.

speaker
Dominic Phillips
Chief Financial Officer

Yeah, I think for us, again, it's really a balanced focus on both sustaining high growth and driving more operating leverage. We think that we can continue to do both. I think near term from an operating leverage perspective, you're right that our largest area of investment is in go to market and therefore is most likely to be the area of most leverage. The cost of sale on a renewed dollar of ACV is lower than it is when we first land that customer or if they expand their relationship with us. And so, there's still a significant portion. We're a -year-old company. We sell three to five-year contracts. And so, there's still a large portion of our customers that have not gone through a first renewal. And as that happens, I would expect to see more natural leverage and go to market.

speaker
Dylan Becker
Analyst at William Blair

Okay, great. Thanks, guys. Appreciate it.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

The next question comes from Matt Bullock with B of A followed by Derek Wood with TE Cowan.

speaker
Matt Bullock
Analyst at Bank of America

Great. Thanks for taking the questions. A few for Sanjit, if I could. First, just on the launch of Sare Intelligence and VEDA last week, it seemed to be a slight acceleration from the historical cadence of product releases annually and beyond. Is there anything you'd attribute that to? And would it be fair to assume that the trajectory of new feature and product launches will continue to accelerate going forward?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Hey, Matt. Well, I'll take that as a compliment. We really work hard to deliver new features and functionality. And we don't want to wait for our annual customer conference. So, it is not something that we're waiting until each June of every year to release features. Sare Intelligence is a whole kind of portfolio suite of products and features for us. And so, we're excited to get that out the door. I think you should expect to see us continue a pretty rapid pace of innovation as we continue to invest in R&D and scale our engineering team.

speaker
Matt Bullock
Analyst at Bank of America

Great. Thanks. And then just one more on competition. Since last quarter, there's been quite a few notable transactions in the fleet management industry. GPS Track, it just bought, Zonar Systems this week, Trimble Divest, it's Telematics business, and then Powerfleet acquired, Fleet Complete. How should we be thinking about consolidation in the industry and how it can impact competitive dynamics? And then more specifically, do you see this as an opportunity to capture additional share as some of those peers are distracted by integration and customers evaluate some of their vendor choices?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Yeah, I think if we zoom out, this is a large market, it's got dozens of players in it. And over time, we have seen companies be bought and sold and merged together. So, I think this is consistent with what we've seen in the past. Our position is unchanged. I think we're seeing our customers really rapidly adopt our products because it's a platform, it's a system of record for them. So, it's not just Telematics or video safety or equipment monitoring or the other products, it's everything together. That's a strong competitive position that we're in. And I think it all comes back to can we deliver really clear ROI for our customers, which we are. So, we kind of are changing our strategy relevant or relative to some of those moves that have been made in the market. And we're going to continue to stay focused on the customer.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Got it. Thank you. Next question comes from Derek with TD Cowan, followed by Jim Fish with Piper Sandler.

speaker
Derek Wood
Analyst at TE Cowan

Great. Thanks, guys. I guess a high-level question on the video safety market for you, Sanjay. Video monitoring has certainly become more prevalent. I know it's still an early market, but is there more market acceptance by drivers with driver facing cameras? Does this make it easier to sell and drive more greenfield conversion in this market? We'd love to hear an update there.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Yeah. So, I think if you spend time with drivers, everyone's very accustomed to the idea of having a dash camera. It's most often used for exoneration. So, it's not so much the inward-facing, but being able to see what happened if there was an accident or some sort of incident on the road. The inward-facing side is really around safety. And I think both fleets and drivers want to be safe on the roads. They're putting their lives at risk every day when they're doing their jobs. So, if we can help break bad habits, like either not wearing a seatbelt or using a mobile phone or being distracted, it makes everyone's lives a little bit better. So, there is increased awareness and adoption of what these technologies do. And then the other piece is because of artificial intelligence, it's not like there's someone in the back office watching all these videos. It's really a computer model sitting in the camera that's helping provide those real-time alerts. And I think drivers now understand the technology and that's really increased their comfort level with it.

speaker
Derek Wood
Analyst at TE Cowan

Got it. Thanks. Dom, just wanted to ask about the motions around the application marketplace. What are you seeing around monetization opportunities and how do you see that manifesting over the next couple of years?

speaker
Dominic Phillips
Chief Financial Officer

Right now, we have more than 300 technology integrations, OEMs, insurance providers, other technology vendors, vertical-specific applications. These are really, really important integrations, especially as we get into these large enterprise deals where they want to use CMSTAR as their system of record and pull in a bunch of external data. We have more than 85 billion API calls a year. And so, I think that's a good metric just to show the kind of the usage that we're seeing with these integrations. Right now, that's where our plans are to just have this technology kind of integration hub. And I think longer term, we could think about opportunities to open this up and maybe their ISVs or ways to monetize the data or the applications, but not in the near term.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Got it. Thanks. Okay. Congrats. The next question comes from Jim Fish with Piper Sandler followed by Alexey with JP Morgan.

speaker
Jim Fish
Analyst at Piper Sandler

Hey, guys. Thanks for taking the question. It was exciting to see the 100% quarter over growth in the new asset tags ACV here. Can you help us understand the main use cases for that product at this point? Construction was called out at the conference. Is that how we should think about the vast majority of exposure or is there any sort of diversity in those customers?

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Yeah, I'll take that one. So, there's a pretty broad set of use cases for the asset tags. It's not limited to the construction industry. We see it getting good adoption of field services and transportation logistics and so on. If I had to kind of generalize, there's three core use cases. The first is finding lost or stolen assets. Those again are across industries. The next is helping save frontline workers time to locate assets. So, once they arrive at a job site, they can figure out where something is. And then the third is improving asset utilization. Almost all the industries you serve, they're both labor intensive, but also asset heavy industries. If these customers can figure out which call it 10% or 20% of their assets aren't well utilized and sell those assets off, they can use that cash for more productive purposes. So, that's where I think ATs are getting used across the board. And that's pretty consistent across industries.

speaker
Jim Fish
Analyst at Piper Sandler

Got it. That's helpful. And then, Don, maybe one for you. You called out go to market as kind of the key focus for investments next year. How should we think about the mix of rep hiring in terms of domestic versus international, given some of the traction that we're seeing in the international space so far? Yeah,

speaker
Dominic Phillips
Chief Financial Officer

I mean, I think our capital allocation is going to be focused on primarily on go to market, but also on R&D. I think the overall number of salespeople that we will hire will be higher in the US just because that's a larger part of our business. The year over year growth may be a little bit higher in international just because it's a smaller number and a big opportunity. But as I said earlier, we really just need to get through the fourth quarter and we'll have a better outlook for next year and make our plans at that time.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Okay. The next question comes from Alexi with JP Morgan, followed by Daniel Jester with BMO.

speaker
Elise Kenner
Analyst at JP Morgan

Hi, this is Elise Kenner on for Alexi Gogolev. You alluded to renewals coming up given the three to five-year contract links, but we were wondering if you could talk more about the renewal rates you're currently seeing and the pricing power that you have during those renewals given the demand environment. Thank you.

speaker
Dominic Phillips
Chief Financial Officer

Yep. So the renewal rates have been very strong. They're embedded in the net retention rate metrics that I gave of 115 and 120 for core large customers. So that's been consistent. Customers, we've talked earlier about expansions being a big part of our business. Customers will expand throughout the life of the contract, but they definitely do it at time of renewal as well. So it's a good opportunity to have broader conversations with customers and we've seen a lot of success out of that.

speaker
Elise Kenner
Analyst at JP Morgan

Got it. Thank you so much.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

The next question comes from Daniel Jester with BMO followed by Junaid with Truist. Dan? Okay. Let's go next to Junaid with Truist.

speaker
Junaid
Analyst at Truist

Sanjay, just wanted to ask you about data security and privacy and if they're becoming an important part of discussions with customers as the threat vector expands with increasing number of connected devices, more disclosure and compliance requirements. Is cybersecurity an area where you can potentially differentiate yourself from some of the competition, especially with some of the certifications you've got and are working on? So just kind of overall, I just wanted to get your thoughts about how you're thinking about security and how customers are thinking about it.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Absolutely. So it is an area we differentiate in. We at our scale are able to invest in R&D at a pretty significant level. We have a very large security related team focused on these risk factors and attacks. I think it's an area that our large enterprise customers who are very sophisticated are asking about and we're able to differentiate it. So we have a number of certifications, whether that's the ISO 27001 certification or ones related to state and federal or state and local government certifications. So we're going to keep investing there and I think it's a really important area for customers to be aware of because these are the critical infrastructure companies that power our planet. So they're of course targets for these attacks and we've been able to do a good job of helping keep them safe.

speaker
Cash Rangan
Analyst at Goldman Sachs

Great, thank you.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Okay, our next question comes from Mark with Loop Capital and then we'll come back to check with that Cash and Dan. Mark?

speaker
Mark
Analyst at Loop Capital

Hi, can you hear me okay?

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Yeah, we can hear you.

speaker
Mark
Analyst at Loop Capital

Okay, great. Thanks for taking my question and nice job on the quarter. Sanjeev, could you just talk a little bit about the update rates, excuse me, the uptake rates you're seeing with your connected workflows and connected forms products? Also maybe just provide an example too of some new unique use cases that you're seeing with those products.

speaker
Sanjay Biswas
Chief Executive Officer and Co-founder

Yeah, so uptake has been good. These are relatively newer products. They're very modernized products in terms of connected workflows and forms. All of our customers have some sort of pen and paper process they're looking to digitize or monetize or modernize. So that's what we're really selling into. Some of the newer features that we released as part of the SEMSARA intelligence push earlier this week I think are relevant there. Visual intelligence is a great example. You can basically take a photograph of a form. We will automatically identify the fields within it, fill out the workflow fields, and then we can even do things like understand what the risks are in a job site photo. So that's a brand new functionality. We just released it a couple of days ago and the beta testers have been really thrilled with it. So we're excited to keep doing more of that.

speaker
Mark
Analyst at Loop Capital

Great, thank

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

you. Okay, our last question comes from Dan Jester with BMO. Dan?

speaker
Junaid
Analyst at Truist

Can you hear me?

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

Yeah, we can hear you.

speaker
Junaid
Analyst at Truist

All right, thank you. So apologize about that earlier. So I wanted to ask about the public sector and the strengths that you called out this quarter. I guess I know that was an area of focus over the past year to make investments, to build out, to get into those environments. Is that what we're seeing here or is there anything else you'd call out on the strengths across that category? Thank you.

speaker
Dominic Phillips
Chief Financial Officer

Yeah, I would just say it's been an area of focus and continued investment and these deals can take time to land. And we saw a culmination of that happen in Q3 with a lot of success. Again, a record 16 deals over 100K and the highest net new ACV mix we've seen in the public sector in the last four years. So really strong quarter.

speaker
Junaid
Analyst at Truist

Okay, great. Thank you.

speaker
Mike Chang
Vice President of Corporate Development and Investor Relations

All right, so this includes the question and answer portion. Thank you all for attending our Q3 fiscal year 2025 earnings call. Before I let you go, I have a few short announcements. We'll be participating in the following bus tours in San Francisco. The Piper Sandler bus tour on December 10th, the FBN virtual tech conference on December 11th, the Allen Company bus tour on December 12th, the Goldman Sachs and B of A bus tours on January 7th, the Evercore bus tour on January 7th, and the Jeffries bus tour on January 9th. We hope to see you at one of these events. That's it for today's meeting. If you have any follow up questions, you can email us at ir at simsar.com. Bye everyone.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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