Itau CorpBanca

Good morning, ladies and gentlemen. Welcome to Itaú Unibanco Holding conference call to discuss the 2020 first quarter results. At this time, all participants are in a listen-only mode. Later, we will conduct a question and answer session, and instructions will be given at that time. If you should require assistance during the call, please press the star key followed by zero. As a reminder, this conference is being recorded and broadcast live on the Investor Relations website at www.itao.com.br slash investor-relations. A slide presentation is also available on this site. Before proceeding, let me mention that forward-looking statements are being made under the safe harbor of the Securities Litigation Reform Act of 1996. Actual performance could differ materially from that anticipated in any forward-looking comments as a result of macroeconomic conditions, market risks, and other factors. With us today on this conference call in Sao Paulo are Mr. Candido Brasher, President and CEO, Mr. Nertone Malurifio, Executive Vice President, CFO and CRO, Mr. Alexandro Bruedo, Executive Director, Group Head of Finance and IR, and Renato Luia Iaco, head of IR and market intelligence. First, Mr. Candido Brasher will comment on 2020 first quarter results. Afterwards, management will be available for a question and answer session. It is now my pleasure to turn the call over to Mr. Candido Brasher.

Hi. Good morning, everyone. And thank you for taking the time to attend to our first call of . I hope you're all well and safe. To start our presentation, let's move straight to slide number two, please. Before discussing the financials, we cannot obviously avoid talking about the crisis we are all going through and its impacts on our lives. And consequently, its impacts in our results. By mid-March of this year, the crisis broke out. It's true that an extension are becoming more evident as days go by, but they are not yet completely clear. So I would like to use today's first three slides as a segue to the presentation we did on April 6th in order to discuss and update you on the different initiatives we have put in place to deal with the impacts of COVID-19. in our company and in our community. Since the very beginning, it became evident to us we needed to step up and act proportionately to the role we have in Brazil as the largest financial institutions in the country and in Latin America. So we first began by making sure we could operate normally under very exceptional circumstances. we were very fast in moving 95% of all our workers from central and digital branches to work-from-home remote. On the brick-and-mortar branches, we have taken every measure possible in order to make our employees and clients safe. This has included, among other things, supply of masks, of safety equipment, implementing social distancing measures, and reinforcing hygiene protocols. We also wanted to make sure our teams have the support and peace of mind to focus all their attention to serve clients. So we announced some additional measures, such as a firm-wide job security by suspending all terminations without cause, and we also advanced the payment of the 13th salary. And so our teams are now tirelessly working on developing the best solutions to help our clients. We reinforced and improved our digital channels, which are operating now at their highest historical availability level. And in the last weeks, account openings through digital channels more than doubled in absolute terms. We have increased our communication in an important way, both internal and external, and we are getting very strong satisfaction ratings in this front. For example, our employee net promoter score has reached 92 points over the last few weeks, which represents an increase of 22 points over the month of February. But while all those initiatives are absolutely key, they are just part of our response to the crisis. As I said before, we felt we need to act proportionally to our relevance in the Brazilian society. With this in mind, we launched an initiative called Todos pela Saúde, Everybody for Health program. We have donated a billion reais specifically to this initiative and another 300 million reais for scattered actions against the pandemic. And for Todos pela Saúde, we have formed a group of distinguished health specialists, which is responsible for directing the resources so that all strategic decisions regarding these funds are backed by technical and scientific fundaments. And we are inviting others to join us at this initiative. If we move now to slide three. So let's briefly go through some important initiatives we launched at our Retail Bank to support individual clients and SMEs to navigate through these hard times. We have started by providing a 60-day grace period on loans in general, and then we have doubled it for individuals who were on time with their payments, and we have tripled it for small companies with reduced interest rates. On top of this, we are offering to extend the terms of the contract so that the installments adequately fit the cash flow of the client after the grace period is over. This initiative aims to at enabling our clients to get their financials back on track after we are through with this crisis. Up until the end of last week, over 850,000 clients have refinanced their loans under these terms of the offer. We have also announced several other initiatives in the past 30 days or so to extend benefits and exemptions for our clients to support the liquidity of small and medium-sized companies and their transition to the Delivery Sales model during the social distancing phase, which we are going through. We move to page four now, slide four. You see the work we've been doing in our wholesale bank has not been any different, aiming at supporting our clients in the best possible way. Right after the crisis started, there was an increased demand for liquidity, especially from corporate clients. So we put our balance sheet to use and doubled our credit origination in diverse industries and used very good credit breaks. For middle market companies, we are now offering a 90-day grace period for amortizing credits, and we have proactively supported larger companies by postponing maturities of loans that expire in the coming months. We substantially intensified our communication with our clients through different channels. A very interesting fact that we are noticing is that a banker can now make many more virtual meetings with clients in a day instead of going there and visiting them physically. It's also worth mentioning the vast amount of specialized daily content we are bringing clients in order to help them in their investment decisions. That's the backdrop of what we are living today, a health crisis that we still do not know how long it will last and how deep its impacts will be, nor when and how quickly life will return to normal. With that in mind, and going back to what I said in the very beginning of this call in terms of making sure the bank was operating normally, we took decisive steps in order to make our balance sheet even more resilient as you will see in the next slides. So now moving to slide six and the proper financial highlights. So here we know that we've entered the first quarter of 2020 with a 3.9 billion reais recurring net income and a 12.8 ROG. Although we've had a good start of the year, especially in the first two months, This quarter's result already incorporates some effects of the crisis. This is most evident in the reinforcement of our balance sheet with the additional provisions indicated by our expected loss model, which will be discussed in further detail later in this presentation. During the quarter, our loan book grew 8.9%, reflecting basically the increase in credit origination, especially for corporate clients, as well as the effect of Brazilian health evaluation. Finally, we had another very strong quarter in terms of cost management, posting a nominal contraction of 0.8% when compared to the first quarter of 2019, and a 7.3% decrease vis-à-vis the last quarter. This is the result of our continued focus on technology and automation, and our discipline in making our processes and structures lighter and more efficient. Now moving to slide 7, credit portfolio, we look in more detail on how our loan portfolio expanded 18.9% in the last 12 months. The growth in the quarter was mainly led by our wholesale portfolio, especially corporate loans, as a reflex of our support for liquidity needs of our clients. Our credit origination in Brazil went up 36% when compared to the first quarter of last year. notably increasing 72% for corporates. This is origination. Even when considering only the first two months of the year, credit origination was already up 22.5% in Brazil, with a 30% increase for corporate clients. It's worth mentioning that we also saw an acceleration in our funding compliance, you see there in the bottom right of the page, as demand for more conservative investment products increased during this period. Moving to slide eight now, profile of our credit portfolio. The objective here is to show you that we have a high credit exposure by business line, client concentration, and especially industry. The highest industry concentration overall in our portfolio is real estate, and it represents only 3.7% of our group. Sectors most exposed to the impacts of the current crisis, such as oil and gas, different tools, and airlines, add up to only 2.4% of our total credit portfolio. Lastly, on currency diversification, it's important to mention that all credit operations are naturally hedged because they are funded in the same respective currency. Now we move to slide 9, where we explain the expected loss provisioning model. So here we describe our loan portfolio, our loan loss provisions, and how the bank's expected loss model works. This model has been in use since 2010 and has been constantly evolving. The model works differently for wholesale and for retail. While on the wholesale, the approach is much more bottoms-up, where the clients are individually assessed and discussed in credit committees, On the retail, we rely on statistic models that deal with an increasing number of variables and that already have a relevant share of artificial intelligence, considering the high number of clients and interactions involved. This is, as compared to very simplistic descriptions of engineering behind the models, is to provide some insight on how we incorporate all available information in order to estimate future credit losses, and so to anticipate provisioning needs. On the chart to the right, you will find a breakdown of our loan loss provisions. The total provisions rose from 39.7 billion to 47.1, therefore a 7.4 billion quarter increase, out of which 5.2 were due to absorb potential losses. Considering expected impacts from the crisis on our clients is no delinquency on their debts. In the financial statements, you see a different breakdown of those provisions, and the labels are a bit different. You see that our complementary provisions increased by $4.3 billion last quarter. Although the labels are different, the objective is the same, to prepare the balance sheets to absorb future losses. Moving now to slide 10, cost of credit, the result of what I just mentioned, an increase in our cost of credit during the quarter to 10.1 FIDA, corresponding to 5.5% of our total credit portfolio, and increasing our coverage ratio by 10% for 39%. On slide 11, still on credit quality, Here we have a longer time series of provisions and non-performing loans, so that you can see that in interdisciplines, there's a reasonably well-behaved level of NPLs, 3.1%, and a high level of provisions and college, 6.6%. We strongly believe that this is the most brilliant approach. Now, moving to slide 12, let's talk about the financial margin in this slide. The net interest margin decreased by 80 basis points in the quarter, as you can see on the chart at the bottom of this page. The main impact came from the new overdraft loan regulation that took effect at the beginning of the year, 600 million. The rest can be explained by the impact of the reduction in interest rates on our working capital and liabilities market. Here's what's mentioned. that we took a very intentional decision not to try to compensate the impact of the overdraft debt by increasing our exposure to higher portfolios, and therefore bring additional to our balance sheet. Actually, we went the other way. To take our exposure to credit cards and personal loans and aggregate, for example, it has decreased 3.4% this quarter, given the scenario that came with this crisis, and with the benefit of hindsight, we believe it was a good decision. Slide 13 now, financial margin in this market. The first quarter of the year has definitely not been a good quarter for our trading deficits. On top of it, the decrease in interest rates also impacted the remuneration of our hedge positions and investors abroad. On slide 14, commission fees and results from insurance operation. These revenues declined 8.2% quarter on quarter, basically because we had an exceptionally good quarter by the end of last year. The CDOs on a yearly basis, they increased 8.2%, the same 8.2%. When we look at the asset management and advisory services and brokerage lines, we see a decrease that is already partially explained by the effects of the current crisis, but that, on the other hand, still presents a strong performance on a 12-month basis. Actually, you see on a 12-month basis, asset management grows 40.2% and investment banking 148.1%. As you can see on the right side of the screen, from January 2019 to March of this year, we've held the top spot on the main rankings for investment banking, placing first on M&A and ECM, both in Brazil and Latin America, and on DCM on our domestic market. And when we compare to our field revenues on the first quarter of last year, this 8.2 decline becomes an 8.2 increase. And on the negative side, basically we are buying results. Here it's worth noting that the impact of the D plus 2 offer which we extended to all our clients by the end of the year, did not exist back in the first quarter of that year. Now on slide 15. Let's see the non-interest expense. Extensive decline by, sorry. Extensive decline by 0.8 year on year. well below the 3.3% inflation over the same period. A very solid performance. It's important to highlight that the personal and administrative expenses were reduced by more than 2% in the same period. As we discussed in the previous earning calls, this is the result in terms of strategic management of costs and focus on efficiency. You see this as an ongoing process, not a project, with more positive results in the coming quarter. Important to highlight, though, that we haven't stopped investing heavily on the things that are most relevant for the future of our bank. In the past 12 months, we've hired an additional 640 IT technicians and acquired ZOOP, a technology services provider that adds another 800 specialists. All in all, we managed to increase by 54% our technology development capacity between 2016 and 2019, and we are sticking in this curve. Finally, this crisis is bringing daily lessons on how we can operate even more efficiently. We are positive that this will turn into additional benefits in the near future. Now on slide 16, capital. We finished 2019 with a 14.4 to 1 capital ratio. We paid dividends on 19 results by the beginning of March this year, which caused the ratio to decrease 1.1 percentage points. Other effects that negatively affected this ratio were a mark-to-market of securities, tax credits, and RWA growths. These last two were impacted by foreign exchange variations. either through the tax effect of the overhead of our investments abroad or through the heightened interest-risk weighted assets. Finally, the first quarter results came in lower than initially forecasted. On the other hand, the same exchange rate variation has partially compensated its negative impacts in the valuation of our adult denomination additional Tier 1 capital. Lastly, We have announced that we've also issued $700,881 bond, which is a very good time, right before the crisis broke out, totaling a 12% to a one capital ratio at the end of March 2020. I'd like to mention that we run stress tests on a weekly basis, and even on scenarios with the dollar, U.S. dollar, running at higher levels, our capital base can still absorb them. Moving to slide 17, here we find a table with different estimates of 2020 GDP in Brazil. We devised this table to portray what the GDP should be according to when social distancing measures begin to unwind and how fast the economic activity resumes afterwards. Naturally, the longer it takes for the lockdown to start to ease, the greater the economic impact it has. We see the scenarios to the left of the table as more likely to happen when we build our loan loss provisions among many other variables. As you can see, we are facing a moment of extreme uncertainty on the microeconomic conditions, and so the range of estimates we get is quite wide. Moving to this last slide now on perspectives. Due to the low visibility and uncertainty about the extension and depth of the social and economic impacts of this current crisis, the 2020 forecast previously disclosed during our fourth quarter earnings release has been suspended. Nevertheless, I'd like to point out that the financial margin of these clients' non-interest expenses, credit portfolio, and fee income ended the first quarter at of this year in line or better than the guidance which we have provided previously. We understand, however, that it is prudent not to disclose new forecasts at this time until it is possible to estimate the impacts and the extent of the current situation in the company's operations more accurately. Nevertheless, I'd like to share with you the main perspectives for our business. Chapter and liquidity should remain at appropriate levels considering our internal stress test scenarios. Regarding the credit portfolio, the main factors that will drive its growth in the short and medium terms will be the greater participation of the corporate banking portfolio, lower demand from individuals, and relatively high volume of negotiations. We believe the financial margin with clients will grow around the credit portfolio growth. Commission fees and results from insurers will remain under pressure due to lower economic activity and absent capital markets. The cost of credit and balance of loan loss provision according to the expected loss provisioning model will be adjusted whenever there are substantial changes in the macroeconomic scenario and in the financial situation of the clients. And we maintain our commitments to nominally reduce non-interest expenses, reflecting a division and strategic cost management, the investments made in technology, the impact of lower economic activity in our variable costs, and the benefits of the new model of remote work and service. So with this, I conclude this presentation, and we may start the Q&A session.

Thank you. Ladies and gentlemen, we will now begin the question and answer session. If you have a question, please press the star key followed by 1 on your touch-tone phone now. The questions will be limited to two per participant. If at any time you would like to remove yourself from the questioning queue, press star 2. Today's first question comes from Jason Mullen with Social Bank. Please go ahead. Thank you.

Hello. Thank you for the opportunity to ask questions. I just wanted to follow up a little bit on the information you provide on the business model slide, slide 22, where you're comparing the recurring net income from credit, trading, insurance and services, and excess capital. So I don't think it's surprising with the cost of credit that you booked over 10 billion reais this quarter that you're showing negative value creation. It is interesting you're showing recurring net income of zero in the credit segment. If you can talk about, we've seen this in the past in the last recession when you talked about this and how difficult it is for some of the commoditized products to make money in this environment even more so. But I was looking at this more from the cost of equity that you're looking at by segment to kind of understand how you're calculating this value creation. Thank you.

Thank you, Jason. If I got your question right, you're asking basically about in terms of value creation, which cost of capital we are using. Correct. We define our cost of capital on the monthly meetings with the risk committee of the board, of the bank. And we follow, to be precise, we follow four different formulas, which provide the PAM, and then we set the delay by the PAM. Before the crisis broke out, we were at 12%. Right after the crisis, we have heightened the level to 12.5%. and we are already on a way to going to 13% on this cost of capital. This despite foreseeing a significant reduction in interest rates, both internationally and in Brazil. But, I mean, when looking at the other factors of the risk involved in the transactions, we felt that it was adequate to have a higher cost of capital.

That's helpful. As a second question, if you could comment on the capitalization at the consolidated level. You mentioned your presentation shows the decrease in the implications of the increase in the risk-weighted assets, the tax credits. Another large impact was, of course, the payment of IOC and dividends. If you could talk about that dynamic. Clearly, you have a minimum in your bylaws. We've seen banks do rights offering if needed to enhance capital. Is that something that we should think about in this environment? Obviously, you started from a very strong position of capital, but it's not where you typically, I think, would like it. So would that be an option, rights offering?

No, I don't. At least you're not considering nothing of the sort quite now, Jason. I believe that this crisis so far has shown the adequacy. of our establishing a high minimum level of tractor at 13 and a half, as you know, and we have been constantly repeating. The impact, so this has allowed for us to absorb the very large impact of the crisis, just to recap too late. I mean, we've had the impact of a 69% dividend in IOC payout, We had a smaller profit in this first quarter. The RWA on credit, I mean, both because of growth of the portfolio and because of the foreign exchange change. Also the impact of the foreign exchange in the overhead strategy. So all this impacted and is responsible for the impact in our capital level from 14.4% to 12%. On the other hand, we made a very timely issuance of 81%, as I mentioned, which also benefited from the dollar. But looking at these manufacturers, so looking forward, the dividend pressure will be I mean, even according to central bank regulations, now we cannot pay more than 25%. I don't know how much the dividend payout will be, but it's certainly been much lower than last year. The growth of portfolio, I mean, it will grow according to demand and our ability to serve demand, but we are not seeing a tremendous increase in demand. There was a first wave of higher demand. and large corporations were looking for liquidity at the onset of the crisis, but we have seen a tapering of this phenomena and we see the demand as normal in corporations and companies and in individuals definitely reduced demand for credit. And then on our overhatch policy, and the policy of hedging our investments abroad, this is something totally under our control. So, I mean, if we feel the need or the convenience not to hedge anymore investments abroad in order to become less exposed to exchange rate variations impacts on our capital, this is something we can easily do. As I said, I mean, we run, weekly stress test scenarios on capital. And the main variable examined there is the exchange rate. And we can adapt to it. So I believe that with the tools, with our toolkit, without pressing the toolkit, it will be quite possible to deal with the capital level of the bank.

Very helpful. Thank you.

Thank you, David.

Our next question comes from Jorge. I'm sorry. Here's our next question. It comes from Tito Lombardo with Warner Stacks. Please go ahead.

Hi. Good morning, Camilo and everyone. Thank you for the call and opportunity to ask questions. A couple questions also. I guess interesting slide, 17, where you show different expectations for the outlook for the economy and depending on when the lockdown ends. if you can maybe give some color, what scenario are you using to, that you use to determine the provisions that you book in the quarter, right? If you look at the cost of credit, 5.5%, you know, pretty higher than, you know, I'm getting seen the last five years and probably in the global financial crisis. Um, maybe give some color on what scenario you used to determine that. And then if you look back in 2016, the cost of credit, it peaked at 4.4 in the first quarter and then sort of gradually started to come down. I know it's very difficult to predict at this point, but just based on where we are today, do you think it's a similar scenario where we are today, where you booked all of your provisions up front and then maybe this can start to come down? Or do you think you know, the risk are even greater, just at least to give some context on how that could evolve from here, given what you're seeing as of today. Thank you.

Okay. Of course, this is more art than science, this answer to you. We are living in an area with too many moving parts. Besides the variables which are in this table that we show on page 17, you could also add the amount of public support, fiscal support that comes into the economy. We will also have an input. And then you can ask, we do ask ourselves if a sudden stop on GDP has the same impact on companies as the fall on GDP that we had, like we had in 15-16, which was more gradual. We don't know the answer to that, so we prefer to play a bit on the safe side. Right now, when we look at the perspectives of the lockdown here in Brazil, our perspectives are not very optimistic. we have the contagion index still close to 3.7, which would indicate that the peak is not too close from us. So lockdown could be extended. And what we think is that the longer we have the lockdown, the slower the recovery will be because people will be poorer after the lockdown and companies will have suffered more. So taking all this into account, we are very careful in saying that we have peaked in terms of provisions. I think we have to observe very closely the evolution of the economy and the behavior of individuals and companies in the next quarters. to evaluate how adequate the provisioning is.

No, that's fair. Thanks, Daniel. I appreciate that. Maybe just one quick follow-up on that. You know, looking at the coverage ratio where you show it's 239, it's a little bit below the peak we saw at 248 in 2018. I mean, do you feel comfortable with where that coverage ratio is today? Do you think you still need to increase that a bit further? at least help us think about how you think about your coverage ratio in the state environment.

I think it will be natural to have a higher coverage ratio in this crisis because NPL 90s tend to be postponed with the policy of renegotiating credits. So if we take this effect into account, and it's just natural to roll over during the crisis. So, I mean, the rolling over policy will be more intense in this crisis than it was in the past crisis. So, this reduces the denominator, and so I don't think it would be too strange to see higher coverage ratios because of this phenomenon.

Perfect. Very helpful. Thank you, Sandro. You're welcome.

All right, next question comes from Mario Pieri with Bank of America.

Good morning, everybody, and thank you. Hello, can you hear me? Yes, I can hear you. Okay, sorry about that. Good morning. Two questions from me as well. On slide number three, you showed that 850,000 clients had already renegotiated their loans. based on the several options that you're offering to them. Can you just clarify to me what percentage of the clients that qualify for these offers then have already applied? How big is the balance of these loans that have been renegotiated in nominal terms? And if these renegotiations were done through the end of March, rather than through today, just so that we have an idea here on how much more renegotiations we can have. And my second question is related, I think, what you said on the outlook for NII going forward, that it should grow in line with loans. However, as you mentioned, right, this is going to be a loan growth driven by the wholesale sector. And I would have expected then for you to have lower margins compared to the year ago. So I would have expected your NII to grow below your long growth. So can you just clarify that for me? Thank you.

Okay, Mario. I'll start by your second question. You're right to say that the long growth will be marked. we expect it to be more on large corporations than SMEs and individuals sold on smaller margins. But on the other hand, we expect the margin for large corporations, the spread for large corporations to increase as you see reflected in the price of the bonds of these companies in the secondary market. So it's a It's an estimate, but I think that this increase will be able to compensate for the different mix in the portfolio. in the rollover. The amount of 850,000 clients have rolled over approximately 30 billion reais in conference. I don't know the exact percentage that this represents of how much it was eligible to. What I can tell is that on the first weeks we were having about 85% of people paying and not rolling over. and the world was, and I remember having observed that it was much smaller than what I would have guessed initially. I think that this proportion tends to grow as time goes by, and a lot of time persists.

All right. Thank you, Kancheleur. Very clear. Thank you.

Thank you, Mohamed.

Hi, guys.

I have two questions. The first one is a very simple one about the deposits. The funding side of the bank, especially the deposits, included a lot in the first few. Can you explain a bit this movement to us? If this was a kind of inequality, if it was concentrated in the corporate side, in retail, so only to explain a little bit this very strong performance of the deposit side. And the second one, the second question is about the measures that Itaú and other banks took in the last months. So the first one is one that you just answered, Mario, about the postponement of installments. Do you believe it would be necessary to extend this type of grace period in coin months? And the second one, about the 40 billion fund to finance the paychecks of small companies. Can you give you a view how we are seeing this fund? If Itaú is really using it? If this 40 billion is enough, you need more money or less money from this fund?

Okay, Tiago. Thanks for the question. Let's go to the question by question. On the deposits, and the way they've been growing. I must say that we had, before the onset of the crisis, we had already decided to increase our funding, our direct funding. We were seeing a tendency in those portfolios that we would need more funding, and we had already changed stance. We were paying higher rates and stimulating our sales force in this direction. And so it was a lucky move. When the crisis happened, I mean, we were already well positioned. And I think, yes, there is a movement here. I don't know if you can call it a flight of origin, but you can certainly call it people becoming more conservative and looking for more conservative products and names. So, yes, this is how I see it, and I see liquidity has not been an issue at all in this beginning of the crisis. As to postponement of installments, I think it depends very much on the sector the company is set. I think some sectors will have a faster recuperation than others. which may need a longer time to start selling again and starting to sell will take longer. So it will have to be seen, even in the retail, it will have to be seen sector by sector and trying to understand each sector's specific needs and possibilities of recoveries. I mean, we may have sectors that will not recover. And then it makes no sense to extend. And your third question on the payroll fund at the 40 billion, I think it's clear now that the 40 billion was an exaggeration. The calculation was not correct. We are actively, we are very actively doing this. I think it's a very, very interesting line for the company. Although we have to bear 15% of the risk at zero stress, I think it makes sense. These companies may have other debts, and it's interesting to keep them alive. And the payroll they pay, they pay to people who may be our clients too. They normally are our clients because we pay their wages. So it makes every sense to try to increase it. We are having a performance in this line compared to the market from the last figure I saw. We are at about 33%, 34% market share in paying design, which is more than the market share we have in table, I believe. But the numbers are still lower, and there are basically two reasons why the demand is is below potential here. And even potential would not be the 40 billion, I think. But the two reasons are, one, some companies are in arrears with the Social Security, the NSF, and so they don't qualify for the loan. And there is a trade-off. There is a string attached to this loan, which is that the company may not fire anyone for 60 days. And some companies don't want to have this obligation, so they have not been taking the loan. Yes, Patrick, thank you.

Our next question today comes from Jeffrey Elliott with Autonomous Research. Please go ahead.

Thank you. Hello, thank you for taking the question. First, just a very quick clarification. The 30 billion AIs of loan balances that have been rolled over, what date was that as of? Was that as of March 31st, or is that as of something more recent? More recent. Can you say which date?

It's the last figure I have, Jeffrey. I don't know exactly six, but it must not be more than one week old.

Got it. Thank you. And then a broader question. You talked about delivering on lower expenses, and you've given a lot of examples on how the crisis is teaching you lessons on how to operate more efficiently, get people working from home, get account openings. happening online. Can you give us a sense of how that changes your picture of what Itao looks like once we emerge from this in any sense of what those expenses, how large they might be? Thank you.

Thanks for your question, David. I can put many examples. We will be traveling more. We will be making less physical visits, we'll probably be using less premises, less rental space. So there will be many effects like this, I mean, which will help. Possibly we will realize that we may close more branches than we had anticipated, not this year specifically, but as a general rule, because branches may become less necessary because people have digitized more. There has been an acceleration in the digitization process of people. These are basically the initiatives. I will ask Milton if he wants to compliment on that because he personally runs the sufficiency project.

You mentioned quite all the opportunities that we have imagined here after the this strong lockdown that we are seeing. Most of them come from the home office, the facilities that can be mentioned.

We also see less trips for our employees, not only locally but abroad. We see opportunities in the, I would say, the footprint of our branches.

Somehow more clients being digitalized. and using our channels, digital channels, that are more efficient, which means much less cost, much less people intervention. So we see many opportunities, and we are working on that to guarantee that after this strong lockdown, we can take the opportunity to adopt a way of working in the way we are doing now. So that's a lot of things that we have learned throughout this process.

Great. Thank you very much.

And our next question comes from Carlos Gomez with HSBC. Please go ahead.

Hi. Good morning, Candido, and thank you for the call. I have a couple of more long-term questions. Thank you. I have a couple of more long-term questions about how this is going to evolve. I mean, you obviously have a very large... footprint in Brazil and outside, and as you mentioned, the trends are not necessarily good. Can you differentiate other particular regions of Brazil that have you worried versus others, or particular countries in which you operate that have you more concerned than others? And my second question is more about the long-term effects of the crisis. In 2008 and 2009, there was a transformational event in which you merged. Itaú Unibanco was created. Do you envision anything like that going forward as a consequence of this? Thank you. Thank you.

Thanks Carlos for your question. Commenting on the region of Brazil. As you know Brazil in Brazil the regions vary a lot I think that the region which will suffer more from the crisis will be the Northeast. It's more dependent on tourism. It's more on the coast, so I don't have the exact figure of how much tourism accounts for the GDP of the Northeast, but it's certainly much more than in the Southeast region or in the southern region of Brazil. So, And on the other hand, on the northeastern, there are more public employees than in the other regions, and public employees will not be fired, as opposed to employees on the private sector. So I don't have a very clear answer to either there. you know, I mean, we are concentrated on the south-eastern region of Brazil, which is the more industrialized, the services are more intensive, and where the bulk of the GDP is made. And I think that the GDP of this region will suffer about the same amount as the average GDP of Brazil. As to perspectives of any consolidation because of the We are not seeing it, to be honest. There can always be small opportunities here and there of small businesses, but even that is not in the radar right now. We are too focused on the privacy itself and on helping our clients go through this.

Thank you. And outside Brazil?

Oh, sorry. Outside Brazil, maybe Milton, you can explore outside Brazil.

Yeah, outside Brazil, I think it's in the same line. We're always looking at opportunities abroad. But nowadays... I'm sorry. Outside Brazil... Hello? Well, I think it's better now. Well, outside Brazil, we don't see any consolidation process as we speak. We are always open to new opportunities, of course, but in the countries where we are, we have a relevant position. We have the same agenda that we've been developing in Brazil, not only the cost efficiency agenda, but also the digital transformation. So we are very comfortable with the footprint and the size we have now. So there is nothing in the radar, as we speak. They're always open, of course, but we don't see any consolidation process going forward.

Okay. And in terms of public health, are you more concerned about any of the countries in which you operate?

No, I think the countries where we are, somehow we started the lockdown before we did, Brazil did. So we see Argentina and Colombia with a very strong lockdown since the very beginning. And when you look at the figures in terms of the disease spread out and also the death, you don't see important figures in any of the countries where we are all very behaved, I would say.

So we don't have any specific concern in any specific country.

Thank you very much.

And our next question comes from Marcelo Torres with Credit Suisse. Please go ahead.

Hi, Claudio. Thanks for the opportunity to ask questions. I have two questions. The first one, you know, regarding the information in slide eight about the exposure of to the sectors that are most impacted by the crisis. I just want to try to reconcile that number with what you've seen in the central bank stress test. If you mention here on the slide, I think your exposure is around 2.5%, the more exposed sectors in this crisis on your commercial portfolio, which I think equates to 18 billion reais or a little over 5% of your total commercial portfolio. But in this stress test that the central bank provides for the system, you know, it talks about, you know, direct exposure, you know, to the sectors affected by the COVID-19 to be something close to 30%. So, I was wondering if you could just help us, you know, reconcile, you know, why your exposure is, you know, is so much smaller. I know that's You know, on the slide, it doesn't seem to have the entire folder. If you could share with us, you know, what are, you know, your portfolio, what is, you know, what percentage of your portfolio is directed, affected by the COVID-19? So, if there's any relevant difference, you know, between, you know, your number and what would be implied by the central bank? and how should we think about, you know, your potential, you know, credit losses in that segment, in those segments. And my second question with regards to your provisioning, you know, you had more capital, right, than anybody else that allowed you to, you know, that allowed you to provision, to front load provisions much more than your peers. And going forward, how should we think about your capacity to continue to front load for provisions? Is capital kind of like the main restriction going forward? I mean, you are 10.3% CET1 ratio right now. Is that a level that you should think is kind of like the minimum you wanted to have going forward and therefore perhaps provisions would have to the amount you can provision will have to be enough not to go below that 10%. How should you think about your capital management policy in light of the provisions you're going to have to do in the coming quarters? Thank you.

Okay. Third question, Marcelo. Your first question, I don't have the numbers with the central bank study here, I can try to get them and say them to you maybe. But what I can only imagine is that what we've shown here, this 2.4, is 1.3 oil and gas, 0.9 tourism leisure, and 0.2 airlines. These are the most affected. What you have, for instance, non-food retail is a sector which is affected. We don't mention it here because it's not among the most affected sectors. So there are many other sectors here which will be affected, even auto industry, energy sector, sugar and ethanol sector. I mean, you would have to go the other way about it. Which are the sectors that are immune to COVID-19? And there are very, very few. So when we make our provisions, we are making our provisions in many different sectors. The sectors shown in page eight are those sectors which clearly are the most affected. There are other sectors which are affected by COVID-19, and probably this is what explains the difference between the figure here and the figure in the central bank stress study. But I'm not familiar. I don't have the data on this study right now to comment on. As to capital, in terms of capital, I have mentioned that looking forward, we see that we won't have difficulties in managing capital in adequate levels. And as to further provisioning, we will provision as indicated by our model, expected loss model, and capital shall be enough for that. I mean, resource and capital shall be enough for that. This is perfectly in our forecast. I mean, when we stress test for provisions and so on, we don't face capital limitations in order to do this. I mean, I think there is well space in in our capital to do this.

Just a follow-up, if I may. If your model requires, let's say, much more provisions than what you have so far, and of course, for the record, you are by far the most provisioned bank in Brazil right now. If you had to go below 10%, that would not prevent you from making those provisions as per your model. Is that a fair assessment?

No, the fair assessment is to make the necessary provisions. If we need more capital, we will see how to get it. If we go below 10% or if we have some other form of capital, this will be decided when and if. I don't think we will come to the situation.

Thank you, Candido. And just one final follow-up. Would you consider issuing any long-term debts in the future? in this environment, maybe to, you know, strengthen your LCR, which is good, the 165%, but is that something that, you know, you'd see down the road?

Marcelo, you know, looking forward, I mean, liquidity, you know, stress and so on is quite comfortable. I mean, we don't see a problem there, so we are not considering any issues right now. That's very clear. Thank you, President. Thank you very much, Marcelo.

This concludes today's question and answer session. For your information, all questions received via the webcast today will be answered by the Investor Relations Department. Mr. Brasher, at this time, you may proceed with your closing statements.

Okay, so I want to thank you all for your interest in this conference, for your very good questions. These were very different results from the ones we are used to showing. Also, the precision we can offer in our answers. It's not what we usually like to, and we attribute this, I mean, to this very uncertain scenario we are all living. We hope that, I mean, in the next quarter things will be clear and the answers will be able to be more precise. So thank you very much for your interest.

Thank you. That concludes our Itaú Unibanco Holding and Earnings Conference call for today. Thank you very much for your participation. You may now disconnect.