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spk01: Good afternoon, ladies and gentlemen, and welcome to KEMPER's first quarter 2021 earnings conference call. My name is Jamie and I will be your coordinator today. At this time, all participants are in a listen-only mode. Later, we will conduct a question and answer session. Instructions will follow at that time. As a reminder, today's conference call is being recorded for replay purposes. At this time, I'd like to introduce your host for today's conference call, Christine Patrick, Kemper's Vice President of Investor Relations. Ms. Patrick, you may begin.
spk00: Thank you, Operator. Good afternoon, everyone, and welcome to Kemper's discussion of our first quarter 2021 results. This afternoon, you'll hear from Joe Locker, Kemper's President and Chief Executive Officer. Jim McKinney, Kemper's Executive Vice President and Chief Financial Officer, and Dwayne Sanders, Kemper's Executive Vice President and the Property and Casualty Division President. We'll make a few opening remarks to provide context around our first quarter results and then open the call for a question and answer session. During the interactive portion of the call, our presenters will be joined by John Biscelli, Kemper's Executive Vice President and Chief Investment Officer, and Eric Sternberg, Kemper's Executive Vice President and Life and Health Division President. After the markets closed this afternoon, we issued our earnings release and published our first quarter earnings presentation, financial supplement, and form 10-Q. You can find these documents on the investor section of our website at temper.com. Our discussion today may contain forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. These statements include, but are not limited to, the company's outlook and its future results of operations and financial conditions. These statements may also include impacts related to the COVID-19 pandemic. Our actual future results on financial condition may differ materially from these statements. For information on potential risks associated with relying on forward-looking statements, please refer to our 2020 Fund 10-K as well as our first quarter 2021 earnings release. This afternoon's discussion will also include non-GAAP financial measures we believe are meaningful to investors. In our financial supplement presentation and earnings release, we have defined and reconciled all the non-GAAP financial measures to GAAP. We're required in accordance with SEC rules. You can find each of these documents on the investor section of our website at kemper.com. All comparative references will be to the corresponding 2020 period unless otherwise stated. Finally, I would like to note that due to the social distancing practices Kemper is following in response to the COVID-19 crisis, our call participants are not in the same location. This may cause the question and answer section of our call to feel disjointed at times. We apologize in advance and ask for understanding from our listeners. I will now turn the call over to Joe.
spk01: Thank you, Christine. Good afternoon, everyone, and thank you for joining us on today's call. Since the end of 2020, we continue to see economic momentum build in many parts of the country. Vaccines are more readily available, restrictions are lifting, and states are reopening as we move towards the recovery phase of the pandemic. There is no question that the past year has been difficult, but I'm looking forward to the opportunity for more in-person interactions with my Kemper colleagues, investors, and other stakeholders in the near future. Despite everyone's desire to get back to normal as quickly as possible, Reopening will present a dynamic and challenging operating environment. It will take longer to stabilize than any of us would hope. Just like the start of the pandemic, where we saw a mix of both positive and negative financial impacts, as we return to normal, we anticipate a similar abnormal mix. Before turning the call over to Jim to walk through our financials in detail, I want to offer some brief comments on our performance for the quarter. Turning to page four. Net income was $123 million, or $1.85 per diluted share. Adjusted consolidated net operating earnings were $87 million, or $1.31 per diluted share. Turning to the key metrics that we used to evaluate our performance, over the past 12 months, tangible book value per share excluding unrealized gains increased 17%. Return on tangible equity excluding unrealized gains was 18%. In addition, we generated $526 million of cash from operations. These metrics highlight how our actions are driving long-term intrinsic value creation. Turning to segment results, this quarter, we witnessed the pace and timing of reopenings vary significantly by geography. Our concentration of business in California, which was one of the last states to reopen, impacted both our top and bottom lines. Specialty Auto reported operating income of $80 million, 33% increase over the prior year quarter. Our top line grew 7%. Shopping behavior in January and February was slow, especially in California, with demand recovering later in March. We also experienced an uptick in both frequency and severity as drivers have gotten back on the road. Duane will provide more detail in his commentary. Despite these near-term headwinds, the business remains well-positioned for attractive long-term growth and returns. Our preferred segment continues to make incremental progress on repositioning efforts. Quarterly results were impacted by elevated catastrophe losses, primarily from winter weather-related events. Despite this, particularly when recognizing our reinsurance program, our anticipated annual range of catastrophe results is unchanged. Turning to our life and health segment, earnings continue to be impacted by COVID. Our mortality experience remains in line with national trends. The pandemic has also significantly impacted purchasing behavior. We're experiencing stronger policy retention and increased demand for our products. Our life and health businesses are positioned to deliver strong cash flows and consistent earnings. Year to date, we took actions that demonstrated our thoughtful approach to capital deployment. We closed on our acquisition of American Access on April 1st. We repurchased roughly 85 million worth of Kemper shares. We continue to focus on enhancing our positive impact on the environment and sustainability. As Jim will detail, we committed to a solar energy investment, which will provide a renewable energy solution for homeowners while providing attractive returns. In summary, while we faced some short-term headwinds this quarter, we delivered solid results. As we move through the pandemic recovery, we expect decreases in mortality as well as increased frequency and severity in auto. Our business model is positioned to navigate this environment in a way that's good for both our customers and investors. I'd now like to turn the call over to Jim to discuss our first quarter operating results in more detail. Thank you, Joe. Turning to page five, you can see the results of our strategy execution and the performance it has yielded. For the quarter, we reported net income of $123 million and adjusted consolidated net operating income of $87 million, or $1.31 per share. On page six, we highlight that our businesses continue to produce high quality operating income. To help illustrate this, we isolate key sources of volatility that impact quarterly results. Please note that first quarter 2020 results include over a dollar per share of benefit from the final payment of our favorable CSC settlement. We have also broken out the impact this quarter from our solar investment, which I will discuss shortly. On page seven, we display some of the key capital metrics we use to track our performance, including growth and tangible book value per share and tangible return on equity. We continue to outperform our stated long-term return targets, excluding unrealized gains over the past 12 months, return on tangible equity was 18%, and our growth and tangible book value excluding unrealized gains and losses per share was 17%. These metrics demonstrate the efficiency of our capital deployment decisions and intrinsic value creation. Continuing on page eight, our capital liquidity positions remained solid, supported by a healthy balance sheet and well-funded insurance entities. Over the past 12 months, our business model generated $526 million of operating cash flows. We ended the quarter with a debt-to-capital ratio of 20.6%. This is well within our stated target range of 17% to 22%. On page nine, We provide details on nearly $500 million of capital actions taken year to date. Through April 27th, we've opportunistically repurchased approximately 1.6% of outstanding shares, totaling roughly $85 million. Additionally, we repaid the $50 million term loan. Further, in February, our Board of Directors voted to increase our annual dividend to $1.24 per share. This is our third consecutive annual increase. Finally, we closed on the $372 million acquisition of American Access. In total, these actions demonstrate our strong capital stewardship. Turning to page 10, net investment income for the quarter was $103 million, reflecting the continued recovery of alternative investments. Low market yields and rich valuations in certain market sectors are a challenge for the industry. Our portfolio construction, which focuses on matching liabilities and total return, helps alleviate some of these challenges. This is evidenced through the quarter's pre-tax equivalent yield of 4.5%. On page 11, we highlight an investment we made with Sunrun. Our investment dollars are being used to finance the installation of solar panels on a portfolio of residential houses. This initiative has a meaningful benefit to homeowners as well as to the environment. The structure of the investment allows us to fund the deal, as well as receive the benefit of tax credits. From an accounting perspective, returns will primarily be recognized through the income statement as tax credits and deductions, with the majority of benefits recognized through 2022. The largest expected impact took place this quarter, which increased net income by $13 million, or 20 cents per share. This is a great example of how we can use our capital to benefit both the environment and our stakeholders. In closing, the company's financial performance in the quarter was sound. We are optimistic about the future. I would like to now turn the call over to Duane to discuss the results of our PMC segments. Thank you, Jim, and good afternoon, everyone. I would like to begin with the specialty auto segment on page 12. The segment continues to generate strong earnings with operating income of $80 million in the quarter. Our top line remained pressured by states that were slow to reopen, particularly California. This resulted in reduced new business volume, which slowed our premium growth to 7% and policies and force growth to 2%. As California reopened, we experienced improved customer demand and growth in late March. Turning to expense, we continue to be impacted by the next shift I detailed last quarter. As a reminder, decreased shopping behavior affects our mix of new and renewal business. In addition, as we grow in different geographies, there is a shift in our mix of state and product. Last, we continue to make investments in our people and technology, further strengthening our franchise. As Joe and Jim mentioned, we closed on the acquisition of American Access April 1st. It has been a pleasure to welcome the newest members of the Kemper family. Our combined team is focused on integration and the ability to leverage AAC's capabilities to enhance our specialty business. Turning to the preferred segment on page 13. We continue to take actions to improve the profitability of the business through underwriting pricing and exposure management. This is reflected in the underwriting combined ratio and PIF numbers for both our auto and home business. The segment was impacted by 24 million in catastrophe losses, largely from winter weather. While first quarter catastrophe losses were elevated from a historical perspective, it has not changed the range of our expected full year catastrophe impact. This is due, in part, to our aggregate reinsurance treaty, which helps limit volatility on an annual basis. Overall, the preferred segment, we expect ongoing profit improvement actions to continue to bring us closer to our desired results. I've made comments about the impact of reopening. With a return to near normal, as we look forward, it's important to think about potential trends in frequency and severity. We are already seeing frequency increases as miles driven is nearing the pre-pandemic level. Superiority is also experiencing pressure as repair costs have gone up. With this backdrop, we are conscious of balancing short-term growth and long-term profitability. We will continue to believe we are well positioned for sustainable top-line growth and solid margins. I'll now turn the call back to Joe. Thank you, Duane. Turning to our life and health segment on page 14. Segment income was $7 million, which remains suppressed by COVID-related mortality. However, we are experiencing positive momentum as the P&C catastrophe-like impact begins to moderate. We're seeing associated mortality reductions. The nature of the pandemic has led to increasing product demand as well as stronger policy retention. These trends were seen during the quarter through new sales comparable to pre-COVID levels and reduced lapse rates. This is evidenced by the growth in face value of our book. As policies stay longer, it's good news. It creates intrinsic value for our life and health franchise. However, in the near term, benefit costs will remain somewhat elevated as mortality and retention trends begin to normalize. Overall, our outlook for the life and health business remains positive. The segment is situated for long-term cash flow and intrinsic value creation. In conclusion, let me return to where I began. We expect the next phase of the pandemic to have a mix of impacts across our businesses. We expect to see a decrease in mortality, more auto insurance purchases, increases in auto frequency and lost cost inflation, and a robust economy and associated investment impacts. We believe we are well positioned for this environment and will continue to provide appropriate coverage for our customers as well as attractive results and value creation for all our stakeholders. I want to thank our team for their collective effort and dedication. Tempur wouldn't be where they are today without their contribution. With that, I'll now turn the call over to the operator for questions. Ladies and gentlemen, at this time, we'll begin the question and answer session. To ask a question, you may press star and then 1 using a touch-tone telephone. To withdraw your questions, you may press star and 2. If you are using a speakerphone, we do ask that you please pick up your handset before pressing the numbers to ensure the best sound quality. Once again, in order to join the question queue, it is star and then one. We'll pause momentarily to assemble the roster. Our first question this afternoon comes from Matt Carletti from JMP Securities. Please go ahead with your question. Matt Carletti, JMP Securities Okay, thanks. Good afternoon. Just a couple questions. Maybe if I could start with American Access. Can you help us understand, I mean, you made comments about California being closed or kind of locked down for a lot of the quarter and opening up later in the quarter. If I recall, American Access' kind of biggest exposure is Texas, which has been kind of opposite end of the spectrum of California with regard to lockdowns. Can you give us a little color on kind of what they've been seeing in terms of shopping activity and what we should expect when that comes into the fold with Kemper in Q2? Yeah, we'll do a couple of comments. Dwayne will provide some in a second, Matt. Just one over the top. You know, we closed on them on April 1st, and none of their numbers are in the quarter. So we can give you a little bit of a view where, you know, we have some sense of that. Okay. Yeah, hey, Matt, this is Dwayne. It's not too dissimilar from what we're seeing in our own book today. You know, we continue to get deeper into that space the more we're together, but I would say it's – We're seeing, you know, because of the nature of the business that we do write, it's very similar. We're seeing similar trends across most of those components. Okay, and that would extend to kind of your comments about frequency and severity as well. Just by geography, you aren't seeing much terribly different in Texas versus your bigger concentrations in California and Florida? That is correct. Okay, great. And then just a... know modeling question of the of the 20 just what was the contribution from the cap in the quarter towards the aggregate deductible and how much and or the other way of asking how much is left on the deductible before you're uh starting you know recovering from it yeah no i appreciate the question um it's about 15 you know plus or minus you know a couple million bucks here or there matt and i say that because obviously we'll have more precision here. You've got our best estimate in terms of this stage, but then the next 30, 60, 90 days as we see more of the page and some of the other elements, that will more fully come in. Okay, great. Thank you very much for the answers. Appreciate it. Matt, I'm going to follow up a little bit, even though you didn't ask for it. One of your questions seemed to be poking at frequency and severity and and what we're seeing as well as, you know, growth stats. And I think you were poking at it trying to understand how things are unpacking underneath. You know, we definitely saw California reopen slower. And given the size of that in our book, it was a significant impact on January and February and into the early part of March. We had seen in April growth moved back to more what we would have seen as normal. You know, if we thought about a, if you look at the last couple of years, we've probably been averaging that five to eight, five to eight range from a growth perspective. And we're seeing numbers in the lower end of that range. So that's a reasonable way to think about it. We think the quarter is a bit of an anomaly and wouldn't want you walking away, run rating the quarter. Cause I think that would be a bad picture. Similarly, on the frequency and severity, this is a little bit what I talked about when I made a comment about abnormal, you know, as we return to normal in terms of trends. We saw in the pandemic that frequency sort of dropped through the floor relatively quickly when people shut down. And as people are restarting, we're expecting that frequency to come back up. We're seeing some of that and some modest frequency or modest severity increases that are running across the book. We do expect, and now this is a forward view and it's an industry comment, we fully expect that the market is going to heat up, people are going to get back to work, and we're likely to see some lost cost inflation on the severity side. Not because the accidents are more severe, but when you think about the chip shortages that we're hearing people talk about for new cars, those are going to have impact on repairing vehicles. When you think about what's going to happen with employment trends, We fully expect that we're going to see a relatively low unemployment. We're going to see costs going up for body shops, for health care, for other items that are going to have a lost cost severity pressure in the back half of the year. With all the stimulus that's been put into the economy and with all the supply chain challenges that are going to occur, we anticipate that that's going to be an industry-wide problem. frequency and severity challenge in the back side of the year. So that's definitely factoring into our thought process. And I assume that's some of what you were trying to get in your commentary. We don't see that radically different by geography once they're open. And we do think it will be pervasive across the industry, something we're all going to deal with. And ladies and gentlemen, once again, if you would like to ask a question, please press star and then one. To withdraw yourself from the queue, you may press star and two. And once again, that is star and then one to ask a question. Our next question comes from Gary Ransom from Dowling and Partners. Please go ahead with your question. Yes. Good afternoon. I was looking at this solar investment, just trying to understand the pieces. I realize you said a lot of it will come through the tax line, but I was wondering if you could kind of help us understand how that might affect the actual tax rate that we see going forward or how much, how many dollars are available to save in the future quarters. Thank you. I think you're asking for a projection. So generally speaking, as these things, you know, play through, I mean, this quarter we had roughly 28.6 million, I believe. Again, give me a little rounding, maybe 100,000 here or there. But, you know, benefit that came through. That's followed by, you know, an offset of the asset by about 15 million, which gave you about a $13 million benefit. Those elements are generally recognized, or the tax components are generally recognized, you know, as incurred from that perspective. There will be some benefits as you go forward, but more of that will come with and as we continue to fund the investment. Today, about $65 million of the $100 million has gone out. There's another $35 million. When you think about the ratio of the $28 million to the $65 million, that would give you a reasonable margin you know, estimation of what might come in the future for some of the credits or other elements that are coming through. In terms of the timing of that, it would be really hard for me to tell you whether it'll be, you know, more of that will come Q2, Q3, Q4. A lot of it has to do kind of with sales demand and relationships that Sunrun has as well. And so that will literally occur as, you know, as they fund. Okay. Okay. Just going back, I think it's a really attractive item, though. I mean, if you think about just net dollars both in terms of what does it mean, you know, from an environmental perspective and then also, you know, doing something that's thoughtful, you know, for our shareholders in a way of increasing capital effectively through, you know, utilization of tax credits is a really thoughtful thing for us to do. The item that we're actually seeing in the income statement, the negative piece, not the tax piece, but how does that relate to the actual investment that you made in the quarter? Yeah, so you're getting basically, and I'm going to overly simplify here for a moment. Let's say you're getting a 2% cash return, and then we're looking at, say, a 9%, wherever, 10, 8, I'm not trying to give you a too much of a number, but just if you picked a number, right, at the end of the day, that's our after-tax kind of IRR that would come in. So as we get effectively income that would be both above that 2% in our tax credits, you then are impairing that asset that you sent out the door to reduce its value, right, to bring you back to, say, again, that 9%, that 8%, or that 10%, what your target IRR is. That's the amount of the write-off. That is the amount of the write-off, basically. But you should, again, similar presentation, if you look at Progressive Financials and some of the others that are out there, I think you'll see similar treatment. And I wouldn't suggest it's going to repeat every quarter either. The largest component of this has been recognized this quarter. the way to think about this is really that net outcome. If you look at page 11 of our earnings presentation, we try to put the pieces together for you. So you see the $15.4 million reduction to total revenues, and that line item is obviously broken out. We did that specifically to provide the transparency and to enable kind of that predictory component and that confirmatory component. And then you see the $28.6 million benefit for the credits coming through for a net increase of income of $13.2 million. Okay, that's helpful. I think that sets me in the right direction. I guess going back to the growth, I just finished reading a J.D. Power survey that was talking about how there was a huge amount of additional shopping. This is going back to 2020. And thinking about what you were talking about, how the shopping was lower for your part of the business or for nonstandard specialty, does that make sense to you? There would be a lot of shopping going on for a lot of the major players, but you might see less? Yeah, Gary, it does make sense to us conceptually, and I'll tell you why. What we tend to see in a normal environment with almost anybody, the absolute dollar amount they're paying for insurance and the price changes they see or life events trigger shopping behavior. So your typical standard and preferred individual insured, there's a normal amount of people moving around and buying cars, which sort of set the baseline. If you're in a relatively stable pricing environment, then you see a certain normal level of shopping behavior. Unless there's some sort of shock to the system, either a big rate increase that runs through or something else that sort of wakes up the group to say, hey, I want to think about this, you see a modest amount of shopping behavior. The pandemic... was one of the things that people said, hey, I'm not driving. Does this make sense? And you started to hear about it in the news and people talk about it. So that group would have seen there an increase in behavior. In a specialty auto environment, what you tend to see is a heightened sense of shopping when people are seeing rates going up and when they're moving through their own economic activity. In this environment, they were seeing less rate increases and less disruptive changes So they could have simultaneously gone down because they were getting premium givebacks and seeing non-rate increases. At the same time, a preferred group might have been seeing more activity up. So it would probably be that the non-standard group may have still been elevated relative to the preferred, but it was lower than normal. And the preferred group may have still been below, but it was higher than normal. It doesn't necessarily conflict those two components. And what we were talking about in the quarter, when people are generally staying at home and the activity is less, they're buying fewer cars, they're executing fewer transactions that triggers that shopping behavior in the specialty auto environment. And that's exactly what we saw in California and the rest of the country today. in March and April last year, and it's definitely what we saw in California in the early part of this year. You know, it's a good thing to remember that when you're comparing, particularly when you're comparing shopping pieces, you know, our California business is, you know, 60-ish percent of our total auto book. You get some other big players, like a progressive, it's mid-single digit. You know, so we're going to look different meaningfully than other folks as a result. and the specialty auto piece will look different than that JD power. Right. That's very helpful. Thank you very much. And our next question is a follow-up question from Matt Carletti from JMP Securities. Please go ahead with your follow-up. hey thanks uh joe just to circle back on the color you gave there and thanks for that um would it be right to then think about whether it's for industry or or kemper as part of it in the non-standard world that as as kind of those dynamics take place its frequency is back and as severity might build a little you guys are the loss ratio and the quarter x catch is kind of you guys manage the business to a pretty tight range and it's kind of back to the lower end of that you know couple point range that it's bounced around in the presumable to think that are reasonable to think that you might grind your way up in that range as that occurs and then and then assuming the industry acts responsibly and takes pricing action to combat it you know you you work your way back down to a equilibrium um In general, I agree with your statement, but I'm going to disagree a little bit with the starting point. We look to get an appropriate return, and there is a reasonable range around that, and then grow the business as much as we can. The pandemic resulted in frequency dropping and resulted in a series of change that saw the industry broadly see a combined ratio improvement. We did as well. We have consistently been saying you should not assume that the combined ratio you saw, say, in the second or the third or the fourth quarter of last year, be run rating that because that is not what we are targeting as a long-term combined ratio that has some overheated favorable profitability, which we expected was going to reverse out. when the frequency came up. That's why we didn't necessarily, we did some premium givebacks, but we didn't move rate down because we expected when that frequency and severity popped back up, that was, we had closer to the right rates for a normal environment. That makes sense. I was looking at the quarters in like 18 and 19 when I was looking at where it was. And you were well below that, of course, in 20. Yeah, if you did math and you think about ROEs, Matt, you're going to wind up in a mid to upper 90s combined ratio. So it depends on which point you pick, and you can see a bunch of different things in there. But a progressive would have said for years they're targeting a 96. We don't give you a combined, but we give you a low double-digit ROE. Put your premium to surplus ratio on there. You're going to come out. with a 96, 97 number that's somewhere in that range, that provides an appropriate return, an appropriate ROE, and we're going to be looking to grow from that. So you should expect some compression from where we are as that frequency and severity upticks. Our expectation is every auto carrier is going to see the same concept that's going through the severity. We might get a little bit of a difference on frequency depending on state mixes, but the frequency is going to come up. And if there's a supply chain issue, if it's getting steel, getting parts, getting labor to fill out body shops, getting, you know, who knows where they make the paint, if it's getting shipped from overseas. I mean, we see all these things going through the supply chain. I don't see any way by the fourth quarter of this year we're not going to see a lot of stress on that system. and it's going to push some sort of inflation in there. Now, if I'm wrong, great, we're all good. If I'm right, then we're all in trouble. And there's a pressure there. And the question becomes, who's modeled in a better spot to respond around it? We have been anticipating that the unwind from the pandemic would have some of that in it. And we're not We're not maybe pulling the most aggressive growth levers that we might have been able to that might have sort of permanently locked in lower rates. We were anticipating this was coming. And you've seen a year where there have been not a lot of rate increases from different players, some with decreases. I think that pressure will work its way through in the back half of the year. That makes sense. And one quick numbers question, just as you were talking a little bit of top line before. If I'm recalling, it's about, in my notes, $87 million of premium credits last Q2. So, obviously, something to adjust for as you think about this Q2 for non-standard auto. Yeah, if you're just trying to do a premium, an earned premium estimate, yeah, you would definitely, you know, make that adjustment. Okay, great. Thank you very much for the call. Thank you. Happy to. Thanks for the question. And once again, as a final reminder, if you would like to ask a question, please press star and one. To withdraw your questions, you may press star and two. Again, that is star and then one to join the question queue. And ladies and gentlemen, at this time, in showing no additional questions, I'd like to turn the conference call back over to management for any closing remarks. Thank you, operator, and thank you to everybody on the call today for your time and your interest. We look forward to being back with you next quarter, and if there's follow-up questions, let us know. Thanks. And ladies and gentlemen, with that, we'll conclude today's conference call. We do thank you for attending. You may now disconnect your lines.
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