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spk07: Conference call. Today's call is being recorded. If you have any objections, please disconnect at this time. All participants will be on listen only mode until the formal question and answer portion of the call. I would like to remind everyone that the purpose of this conference is to talk with investors and therefore questions from the media will not be addressed. Media participants should contact Coca-Cola Media's Relations Department if they have any questions. I would now like to introduce Mr. Tim Leverage, Vice President and Investor Relations Officer. Mr. Leverage, you may begin.
spk11: Good morning, and thank you for joining us today. I'm here with James Quincy, our Chairman and Chief Executive Officer, and John Murphy, our Chief Financial Officer. Before we begin, I would like to inform you that we've posted schedules under the Financial Reports and Information tab in the Investor section of our company website at www.cocacolacompany.com. These schedules reconcile certain non-GAAP financial measures, which may be referred to by our senior executives during this morning's discussions, to our results as reported under generally accepted accounting principles. I'd also like to note that you can find additional materials in the Investors section of our company website that provide the accompanying slides for today's discussion and an analysis of our margin structure. In addition, this conference may contain forward-looking statements including statements concerning long-term earnings objectives and should be considered in conjunction with cautionary statements contained in our earnings release and in the company's most recent periodic SEC report. Following prepared remarks this morning, we will turn the call over for your questions. Please limit yourself to one question. If you have more than one, please ask your most pressing question first and then reenter the queue. Now I'd like to turn the call over to James.
spk12: Thanks, Tim, and good morning, everyone. In the third quarter, we saw ongoing improvement and progress. While our business continued to be affected by lockdowns in some markets, especially in places with strong exposure to the away-from-home channels, we are encouraged by the response and execution of our system. Together with our bottlers, we continue to focus on winning as the world reopens. We've moved quickly to address the near-term realities and we are working to deliver on the priorities we outlined in our second quarter call. I'm also inspired each and every day by what I see from our associates, their resilience, their drive and their pride in this great system. They're working purposefully to serve our consumers and customers and to do it safely. They are making a difference in the communities around the world And for this and much more, I offer my severe thanks and appreciation. Today, I'll provide an update on the quarter, including where we're seeing the most improvements in our business and where recovery is moving at a slow pace. Also, I'll share some thoughts on the remainder of the year and as we look forward to 2021. Then I'll share progress we're already making to emerge stronger. And finally, I'll hand over to John to discuss the quarter in more detail, including how we continue to execute in this challenging environment. In the third quarter, we continued to rebound from the pressures we experienced at the peak of the lockdown, as the world generally moved into the recovery phase. That said, the trajectory of our business trends continue to be closely linked to the size of our away-from-home business in any given country and the level of the lockdowns in the market. From the 25% volume decline that we saw in April, the mid-single-digit declines through the summer, and the low single-digit declines since September, our volume trends have continued to improve. Much of the sequential improvement has been driven by the away-from-home channels, which represent roughly half of our business globally. Our away-from-home volume was down in the mid-teens in the quarter, a significant improvement from the April lows, which approached 50% declines. This was driven by the agility of our sales teams throughout the system and the efforts to create value for our customers during the gradual reopening phase. we are seeing the away-from-home recovery starting to stabilize given the ongoing restrictions in many regions. Our out-home channels also saw an acceleration throughout the quarter. Specifically, grocery and e-commerce channels continued to experience solid demand, benefiting both from shifts in consumer behavior and our system's actions to capture those opportunities. The system is working jointly to manage the supply and distribution shifts, make key decisions around portfolio priorities, and leverage digital data to identify new outlets to further growth. We continue to see progress, but the environment remains dynamic, and it is not a straight-line recovery around the world. Different markets are seeing varying degrees of impact. In EMEA, At-home channels continued to perform well, and sparkling soft drinks and juices remained resilient. Volume improved in away-from-home channels throughout the quarter as activities resumed with limitations. In Latin America, volume improved as government restrictions eased. Specifically, Brazil continues to be an outperformer. But economic pressures remain, and our recovery in Mexico has been slower than expected. Moving to North America, Strong performance in at-home channels was upset by continued softness in our food service business. While some away-from-home channels have been slower to recover, we benefited from traffic improvements in channels like convenience retail and quick service restaurants. Importantly, digital partnerships with restaurants and aggregators to optimize menus have resulted in a four-point increase in attachment rates and digital commerce retail sales have more than doubled year-to-date, outpacing the category. In Asia-Pacific, China is well on its way to emerge stronger, driven by solid performance in sparkling soft drinks. Recovery efforts in India and Japan continue, and we have seen meaningful improvement in the face of ongoing restrictions. Global Ventures remains pressured to but has seen a significant improvement from Q2 with organic revenues improving by over 30 points. At Costa Retail Stores, one of the most affected parts of our company at the peak of the global lockdown, are now almost entirely open. While traffic is unlikely to fully recover in the near term, our first One on Us campaign has shown promising signs driving over a million new consumers to the Costa app. We continue our journey. be a global multi-platform coffee company under the Costa brand. Across our channels and regions, our brand portfolio is working hard to return to pre-COVID levels of growth, and we have made progress in the quarter. For example, trademark Coke delivered volume growth in Q3. We also saw growth in local champions like Simply and Fairlife in the U.S. and Thumbs Up in India. With the NARTD category continuing to be affected by a shift to at-home channels, our underlying strength in value share this quarter was more than offset by the negative mix in away-from-home, where we tend to have stronger share positions. Clicking down, we are seeing positive share momentum in EMEA and Latin America, including Gates in sparkling soft drinks. In fact, trademark Coca-Cola saw share gains in 80% of our top markets globally this quarter. Share gains are a key metric of our determination to emerge stronger, and we are intent on recapturing lost ground and more through the recovery phase. In summary, we are encouraged by the improvement in our business. However, it's important to remember the world is in a fragile state. We've seen reopening trends begin to moderate, and the away-from-home recovery showed signs of stalling in September with the increase of restrictions in several markets. there is potential for increased regional lockdowns as we enter colder seasons in the Northern Hemisphere. We don't expect to return to the peak levels of global lockdown, but we are prepared for setbacks due to local spikes in cases and targeted restrictions and closures. The pandemic has been a catalyst for change for our company, but the initial work behind our strategic transformation was in motion for some time before the crisis hit. We've been challenging legacy ways of doing business, and the pandemic helped us realize we could be bolder in our efforts. Last quarter, we highlighted five priorities to accelerate our transformation. We set out to optimize our portfolio and instill more discipline in our innovation approach, coupled with more effective marketing, depth of revenue growth management and execution, and enhanced system collaboration. We also said we'll evolve our organization and investing capabilities to ensure we can bring the strategy to life. We're moving swiftly to deliver against those priorities with our goal to reach pre-COVID growth levels ahead of the economic recovery. Firstly, we set out to position our portfolio for success, focusing on scale growth through targeted resource allocation and optimization. Over the past few months, a cross-functional team has worked to identify the right brands for a growth portfolio that will drive quality leadership and help us achieve our Beverages for Life ambitions. We have finalized the master brands in this growth portfolio, which consists of about 200 global, regional, and local brands that will allow us to remain truly consumer-centric, focusing on those brands that can be scaled to drive profits for the long term. For the brands that were not selected, we have begun the work with our bottlers to quickly sunset or thoughtfully transition them to one of the growth brands over the next year. Secondly, our marketing transformation is also underway. We have undertaken a global initiative to improve marketing efficiency and effectiveness, jointly led by our marketing, procurement, and finance teams. This is a top priority, and the initial work to date has validated the opportunity to sustainably reduce our spend via proven procurement methodologies and other efficiency levers, while maintaining and improving marketing effectiveness. Importantly, this is not a top-down driven exercise to reduce expenses. There is no savings target. Rather, by improving our processes, eliminating duplication, and optimizing spend on things like third-party agencies, we will increase our effectiveness and be able to fuel reinvestment in our brands. When it comes to innovation, we're focusing on bigger, more scalable bets. And to be clear, this strategy does not mean less innovation overall. Already this mindset is showing results. Year to date, revenue contribution from innovation is higher than last year and the amount of revenue per innovation has doubled. Innovation will come in different forms. We can leverage a trademark to expand the category like we're doing with Coke Energy. We can also create a brand like Aha to participate in a growing category or subcategory. And we can also expand our addressable market by entering a new category like we've done so with Topo Chico Hard Salsa, which debuted last month in select cities across Latin America, with more markets coming soon, including the U.S. Ultimately, we're combining discipline with agility to win drinkers, share, and profits. We continue to experiment on a local level, and our new approach allows us to move faster to find and scale our best initiatives. We have a robust pipeline in the works for next year and expect innovation to continue to contribute meaningfully to our growth going forward. And as we adapt our organization, we continue to apply our enhanced revenue growth management capabilities, provide beverage options at the right price and for the occasion consumers are looking for, and to bring new drinkers to our brands. We are also strengthening our bottling partnerships across the system to enhance execution across channels. In order to ensure the structure of our company facilitates the success of our accelerated strategy, we're becoming a more networked organization that will combine the power of scale with deep knowledge to win locally. We expect this new network model to be established and functioning at the beginning of the next year. and platform services will be fully integrated, standardized, and scaled over the course of next year. We're streamlining from 17 business units to nine operating units, which will accelerate decision-making while maintaining local market execution. We've announced five global category leads to steer the new marketing model and ensure relentless consumer focus on brands that can be scaled to even stronger positions. We're also creating a new platform services organization, which will be a critical enabler in supporting a network where we're working. It will be a collection of 10 areas of expertise, known as hubs, that will partner with the operating units, categories, and the center to develop the capabilities and services needed to support their strategies, as well as enable collaboration and execution. Our people are confident and engaged in this transformation, and an enterprise mindset is taking hold. Our new leadership teams have been formed, and there are clear job descriptions to ensure accountability across functions. The changes to our structure will result in reallocation and a reduction in the number of associates. This is underway through a combination of voluntary separation programs as well as some level of involuntary reductions. Although these changes are never easy, I am certain they will allow us to emerge stronger. In addition to executing on the five priorities, environmental, social, and governance initiatives always remain at the forefront of our minds and actions. Our ESG goals are embedded in how we operate as a business, and we will continue to make progress across our key sustainability initiatives, including our world without waste goals. For example, Across markets representing 30% of our global volume, we now have introduced 100% recycled plastic packaging options in at least one brand, and this has grown even during the pandemic. And last month, the Netherlands and Norway became the second and third markets after Sweden to announce they will manufacture the entire local portfolio in 100% recycled PET. In the U.S., we continue to join other stakeholders in sporting policies that drive improved packaging collection and demand for recycled material, such as California's new mandatory recycled content legislation. In recognition of the importance of this topic to our company, and I know to many of you as well, I hope you will join us for our virtual ESG Investor Day on November the 13th. To sum up, We are continuing to navigate through the uncertainties of the global pandemic. We are heading to a phase where the world is adapting to a new way of living with COVID. The progress we've made on accelerating our strategic transformation will give us the focus and flexibility to manage our business and execute with excellence today and to set ourselves up for better results in the long run. With that, I'll pass it over to you, John.
spk13: Thank you, James, and good morning, everyone. Today, I'd like to comment on our third quarter performance and give perspective on the financial implications of our structural changes and new operating model. I'll also provide some additional context on our outlook. In the third quarter, I am pleased to report that our focus and flexibility enable us to drive sequential improvement from the second quarter. Our organic revenue performance was down 6%, driven by price mix down 3% and concentrate sales down 4%. This quarter's performance compares to a 26% organic revenue decline in the second quarter. While most of that improvement came in the form of better volume trends, we also saw improved price mix, particularly when you look at this on a two-year average. Comparable gross margin contracted by about 140 basis points. This was primarily driven by continued, albeit less, pressure from our channel mix between away from home and at home, in addition to currency headwinds. Comparable operating margin expanded by approximately 230 basis points due to ongoing cost management offsetting the pressure from the top line. While our marketing spend remained below last year's levels, we did increase it sequentially and in a targeted way as we saw recovery in the business. We continue to monitor the effectiveness of spend with a goal of investing ahead of recovery. Below operating income, we saw a strong sequential improvement in many of our equity stakes as our bottlers have quickly moved to adapt to the changes. Therefore, third quarter comparable EPS of 55 cents declined 2% year over year. This was better than our internal expectations, given stronger than anticipated volume trends in September and the improved equity income. While the pandemic has weighed on our cash from operations year to date, we saw significant sequential improvement in the third quarter and remain intensely focused on the free cash flow opportunities ahead. These include further progress in our working capital initiatives and being better stewards of our capital spend. While much has changed this year with the onset of the pandemic, our focus on converting top-line growth to maximize returns has not. The changes we are making will lead us to more efficient and productive spending. These include our organizational restructuring, streamlined portfolio, disciplined innovation, and optimized marketing approach. As James mentioned, we're streamlining our master brands by approximately 50%, which significantly reduces complexity with an impact of less than 1% to top line and profits. We expect this impact to be more than offset over time by the benefits of greater focus on our growth brands. The combination of voluntary separation programs and involuntary reductions are estimated to result in expenses ranging from approximately $350 million to $550 million. While we are not defining a targeted level of cost savings, historically in these scenarios we have seen a similar level of savings as compared to the costs of the programs. These actions will help us achieve a structure that is designed for growth. which in turn will fuel reinvestment to drive top line and margins for the long term. Said another way, the strategic priorities we've accelerated are designed to drive results that get us back to our long-term growth algorithm as fast as possible. In our last call, we talked about adapting to the various phases of the pandemic, focusing on what we can manage and control and not getting ahead of ourselves with regard to when things might return to normal. We see no reason to change this approach for the remainder of the year. Different countries around the world are going through different phases, some still dealing with the first wave, others dealing with or expecting a second wave, and their respective governments taking a variety of approaches, all of which means continued uncertainty regarding the pandemic and the macroeconomic picture. So within this context, we will continue to hold off on providing more detailed guidance today. Having said that, there are important factors to consider for the fourth quarter. We will be benefiting from two extra days in the quarter. To the degree that away-from-home channels are impacted by targeted restrictions, we would expect price mix pressure to continue due to channel and package mix. This mixed shift in our business will also continue to have implications for gross margins. We will continue to be prudent in our marketing expenditures, but stepping up investment in a targeted way ahead of recovery with a more efficient and effective approach. As we noted in our release, we expect a currency headwind of approximately 3% to the top line and approximately 9% to comparable operating income in the fourth quarter based on current spot rates and our hedge positions. Looking at today's rates and hedge positions, at this stage the currency impact would be minimal as we head into next year. Coming out of an unusual year like 2020 will surely have implications for 2021. It is fair to assume that 2021 will have several considerations, including the cycling of 2020 impacts the step-up in discretionary spending, as well as the strategic acceleration initiatives we've outlined. While it's too early to provide specific commentary, our actions give us increased confidence to recover faster than the broader economic recovery. We will provide more insight as part of our fourth quarter calls. As we think about the long term, we will continue our journey to improve cash flow, where we had made much progress last year, as well as focus on asset optimization with a goal to becoming asset right over time. Our balance sheet remains strong, and we continue to have confidence in the health of our system as we emerge from the peak of lockdowns across the globe. System health is crucial to our success. We also remain committed to our dividend policy and balance sheet goals, We recognize the dividend is important to our investor base and continue to believe our long-term model can deliver the cash necessary to reinvest to grow the business while also supporting the dividend. We will continue to work to return to a dividend payout ratio as a percentage of free cash flow that approaches 75% over time. The acceleration of our strategy and the progress James outlined today will help drive long-term top and bottom line growth, not only for us, but for the entire Koch system. The challenges that we faced during this pandemic are by no means in the rearview mirror. Nevertheless, we are seeing promising signs that the actions we're taking have put us on track to equip the organization and indeed the system to win. We are confident that we will return to the high end of our long-term growth model and do so having made an impact with our stakeholders and having gained consumers share and improved system economics. With that operator, we are ready to take questions.
spk07: Ladies and gentlemen, to ask a question, you will need to press star one on your telephone. To withdraw your question, press the pound key. In the interest of time, we ask that you please limit yourself to one question. If you have any additional questions, you may rejoin the queue. Our first question comes from the line of Brian Spillane with Bank of America. Please go ahead.
spk16: Thank you, operator, and good morning, everyone. Good morning. So, John, maybe you want to pick up a little bit on some of the commentary related to the outlook and into 21, and I understand it's early. But I think, you know, a lot of investors are trying to figure out or game, you know, how quickly you can get back to the high-water mark, so kind of 2019 levels, and, you know, kind of what that path looks like in 21. So maybe if you could help us a little bit with, you know, some of the puts and takes, I guess, for next year. There's going to be some cost savings. There's some discretionary spend that might have to come back. So maybe if you could just kind of help us a little bit with what those building blocks will look like for next year.
spk13: Sure, Brian, thanks for the question. You know, it's still early and there's, as we talked on the call, a fair degree of uncertainty remaining. And we'll have certainly a lot more to visibility, I think, when we get to the fourth quarter call. In the meantime, as we just discussed, 2021 will be an unusual year. We're cycling a number of unusual impacts from this year. We will see a step up in our discretionary spending as we go into the fourth quarter and into the first half of next year. And we're also going to, I believe, see the benefit from the strategic initiatives that we have outlined in the July and this morning's call. Our new organization structure will be well in place at that stage. So I would... I would anchor our spending in 21 going into 22 off our 2019 base and take into account the actions that we have discussed to both drive the top line and to drive greater efficiency across the organization. And we'll be in a position to talk more in detail on the Q4 call.
spk07: Our next question comes from the line of Lauren Lieberman from Barclays. Please go ahead. Your line is now open.
spk09: Lauren Lieberman Great. Thanks. Good morning. I wanted to talk maybe a little bit longer term because you have announced and have been discussing on today's call just a tremendous amount of change that you're introducing not just to your organization immediately but also to the broader system. all the time when everyone needs to be nimble and quick in adapting to, you know, what's right in front of them and the near-term realities. So I guess, one, could you just talk a little bit about, you know, what you're hearing across the system in terms of, you know, comfort or excitement or fear about the changes, you know, the ability to absorb. And then also, how might you describe kind of your long-term view? You know, pre-COVID, you were already optimistic. Post-COVID, we're looking at a world maybe with a smaller footprint and smaller traffic around away from home. So how would you describe kind of your long-term view today versus maybe what it was 12 months ago? Thanks.
spk12: Sure. Look, the headline is we're more confident today in the long-term growth potential of the company and the bottling system than we were pre-COVID. And the reason I say that is, look, as we came into the crisis, we'd obviously done a lot of things, reinvested in Coke, refranchised, and we had launched the total beverage strategy with Beverages for Life, and we were starting to get traction. We were starting to see the business grow. both the company and the bottlers get up towards the higher end of our long-term growth model and come off several years of good revenue growth and starting to see the earnings take off in dollar terms for the company and EPS and for the bottlers as well. And building off that strategy of beverages for life, the actions we're taking this year really being very focused on what are the brands that can take us into the future. As John said, we're letting go slightly more than half of the brands so we can focus on those with the greatest potential. They account for a relatively small amount of revenue and profit, but they take up a disproportionate to that amount of time, process, and shelf space. So the focus on the portfolio, the updating and change to the marketing model, as John mentioned, not just the efficiency but the effectiveness of the model with the new organization, with the new networked organization, and with the platform services. These actions are helping us not just adapt and prosper within the COVID crisis. And clearly, Q3 was better than Q2. But it's giving us confidence that we are not only going to emerge from this crisis ahead of the economy overall in a stronger position, but we will be even better set up to drive the beverages for life strategy going forward. And I think you can see that playthrough from the company into the bottlers. Yes, every country is not equal, but a simple sign is that our third quarter was better because our equity income was better, which is a direct result of the bottlers doing better in the third quarter. So I think the way the system grasped the nettle in March and April and rapidly shared the learnings and shared the adaptation strategies has paid dividends to the company and the bottlers during the crisis. And I think we are well set up and are all collectively being proactive in setting ourselves up to be stronger when this ends, whether that's because the bottlers are going to intersect with the upgraded marketing, with deeper execution against revenue growth management and local execution. Everyone is very focused on the efficiency of the supply chain and the rationalization of the product portfolio. We'll pay dividends through the bottling supply chain. The idea of moving resources from the back office onto the feet on the street will pay dividends in the bottling system. So I think you see a system in sync philosophically and driving the changes needed to both win in the crisis and emerge stronger. And I believe we're in a better position, the company and the bottlers, today than to be stronger in the long term than we were pre-crisis.
spk07: Our next question comes from the line of Nick Modi with RBC Capital Markets. Please go ahead. Your line is now open.
spk00: Yeah, good morning, everyone. So, James, I was wondering if you could just help us understand this kind of two things. Some of the work we've done with suggest local players are making some inroads in terms of market share, you know, mainly in the emerging markets. So I want to understand the tension between, you know, your kind of SKU footprint or your brand footprint and the need to be local so you can compete with some of these local competitors. And then just, you know, I guess wanted more clarity on what's the timeline? Like, how do you think about, you know, this failing fast phenomenon that you've been discussing for the past several quarters? How much time are you going to give new initiatives before you decide you're going to axe them? Because sometimes you have to stick with an idea to kind of build it, but I just wanted to get your perspective around that.
spk12: Sure. I mean... Market share. Firstly, our headline approach on market share is to win in the channels that are open. I mean, it's we've talked about on the last quarter is clear itself. And we have a we have a stronger position in away from home channels and a higher share in away from home channels. than we have in at-home channels, and therefore mechanically, as those are closed down and locked down, we kind of mechanically lose shares. So what we have focused on is to say to the system, we must focus on winning share in the channels that are open, because then as the world recovers, and I'm a strong believer that as the world recovers, The fact that we are social animals means we will mix and mingle. Some of these channels will evolve and not that they won't all come back in the same way, but away from home will come back and humans will go out and socialize and do lots of things because they'll want the experiences. They're not going to stay stuck at home. So it will come back. So we're focused on winning share in the channels that open. And so we have been winning share for the at-home channels. And that is true across the board. That's true across many, many, many of the countries. It's very rare to win in every country all the time. but we have been winning broadly across the world in the at-home channel. And so, you know, and I think you've seen commentary about how bigger brands and people have been returning to the brands they know and love from other categories and other sectors too. So I think that's very much what's going on. And as we look forward to kind of the focus on going forward, you know, the reduction of the portfolio by about half, It's actually going to allow us to bring more, stronger innovation to the table. This is not about less innovation and less ability to tap into local insights. It's actually about leveraging the most successful vehicles to do that. So already this year, we have seen the revenue per innovation double versus what we had last year. So it is about combining the platforms and the global and regional brands and the platforms to connect to local insights. And that is part of the art of bringing it to life. And of course, in terms of how long you wait before you pull some of these innovations, we have some pretty clear metrics. Of course, the first thing is to decide what's the innovation for? What's its objective? You know, it could be, we talked on the call, you know, are we trying to get into a new category? Are we trying to get, are we trying to do a flavor extension of an existing brand? Is it a packaging innovation? What sort of innovations are we talking about? But each one has its mission and has its goals, and we are very focused on tracking how it's doing and will continue Tom said it, as and when, you know, hope is no longer there or rational hope is no longer there.
spk07: Our next question comes from the line of Steve Powers with Deutsche Bank. Please go ahead. Your line is now open.
spk05: Hey, thanks. Good morning. Maybe to pick up on some of what you were speaking to Lauren about and drill down a level, I'm wondering if you could talk about the organization's reaction internally to the announcements made over the last few months just around restructuring and the pivot more formally to a network model and platform services, etc.? ? I'm curious if you've been able to do any formal feedback or capture any formal feedback from employees in that regard. And if so, if you found the reactions to vary at all by region or function or make you more or less encouraged, any feedback from the organization at large would be great to hear about. Thanks.
spk12: Sure. Look, firstly, there's two big things to say on that. Firstly, of course, we have not reached the end of the process. We have gone and made a decision very early on to make this redesign more in the open. I mean, often restructurings are done in the room by a few people and then announced to everyone. That's not what we have done. We have decided that we are going to enroll, enlist, and engage with much, much broader pieces of the organization to make sure the design is what we want. And so, therefore, you have a longer public timeline, which is what we're in. We have gone through a large part of the voluntary process a separation plan, but we have not completely finished the design and we are still working on that. All of that leads to the obvious conclusion that a lot of the feedback is around uncertainty and when will I know what happens to me, which is completely and totally understandable, and we are working as fast as we can to provide as much certainty as possible. So that is still ongoing, and as John commented, we expect the large majority of all of that to have been completed for the clarity by the end of the year. Some parts of the world not, given local consultation requirements. But when you stand back from the restructuring process, when you take the feedback from the employees, and we've done surveys and both formal and informal, in the end you're going to end up with two types of feedback. You're either going to get a type of feedback which is I don't understand what we're trying to do or I don't understand how we're going to do it yet. And the very encouraging thing about where we've got to so far is there's a great deal of clarity in the employee base around the strategic reasons to do what we're doing and how it will help improve and drive the business. And there's certainly from the You know, the people that have been announced as the leaders of the top piece of the network, they also have that very clear and are very energized about bringing it to life. So the majority of the questions, the vast majority of the questions are on how is it going to come to life and, of course, what does this mean to me, which is an encouraging sign. It's a natural reaction. It's also an encouraging sign that this is on track to deliver the sorts of benefits that and support the ability of the company and the system to drive the top line. And the feedback from the bottlers is also positive on how this will help them, and we will collectively as a system be stronger.
spk07: Our next question comes from the line of Dara Mosenian from Morgan Stanley. Please go ahead. Your line is now open.
spk03: Hey, good morning. So, James, I was hoping to review the restructuring program in a bit more detail. First, maybe just can you give us a sense and help us better understand how the program came about, you know, how much of the reorganization plans that were announced were in process pre-COVID were already in the back of your mind and would play out over time versus how much impact COVID may have had on changing your plans? And then, Conceptually, just help us give us some perspective for how significant you think changes under this program will be operationally in your organization, maybe a sense relative to past restructurings and sort of your enthusiasm for the ultimate fundamental as well as execution payback from the program. Thanks.
spk12: Sure. The thinking behind where we're going predates COVID. In fact, we had a senior leadership meeting with the top 200 in February before the crisis became completely apparent, where we started to talk about what would it take to bring a much more networked organization to life and started to talk about some of the dimensions. So the The idea of the reorganization, the purpose of being a network organization predates COVID and is a logical consequence from starting to bring the beverages for life strategy to life, no pun intended. So it is very much a continuation of where we're going. It's an agenda item that was clear it was coming. Obviously in February, we were at the relative beginning stages. what the time of COVID, particularly Q2, what that did to influence the program was really a couple of things. One, it was clear that when we took the actions to refocus the system on you know, safety and continuity of supply in Q2, the clarity of moving quickly on refocusing on fewer SKUs and the boldness of those decisions paid off very quickly. And the insight was not just that, but the ability of the organization to act with speed that was very encouraging that led us to conclude that we should you know, accelerate, even in the course of the pandemic, the move to the network organization and really drive that forward and push that on. And so that's what we've done. As I just said on the answer to the last call, we're largely through it. Of course, the other thing that came out of the pandemic was the decision to try and make it as enrolling and engaging with the organization as possible, even at the risk of having a longer period of uncertainty because the design is more in the public. And I think that has proven to be very powerful in helping us optimize the design of what we want. And so that increases our confidence level that it will be another key component to helping us emerge stronger from the crisis and get up to the top range of the long-term growth model.
spk07: Our next question comes from the line of Carlos Laboy with HSBC. Please go ahead. Your line is now open.
spk02: Yes. Good morning, everyone. James, you have several new presidents, including new heads for the U.S., Latin America and Europe. How might their respective divisions change under their new leadership? What might be some of the top opportunities that you wish for each of these individuals to focus on?
spk12: Yeah, they're not all new to the parts of the world they're in. Obviously, Nikos, who is leading Europe, was leading EMEA before, which obviously included Europe. So very much in the case of Europe, which was doing very well, Nikos represents a great deal of strategic continuity. And obviously, self-evidently, in the case of Europe, we have the challenges of not just the expansion of the portfolio and success in the categories, but also the recovery of the away from home channel. But there's a great deal of leadership continuity in Europe. In the case of Latin America, Enrique, who's now leading Latin America, was leading the Brazilian business, and Brazil is the star performer so far this year. And that is not just a consequence of the actions they've been taking In the short term, the Brazilian system, us with the bottlers, have been very focused on responding to what several years ago was a very deep recession or depression in the Brazilian economy. doubling down on the brand portfolio, doubling down on affordability through big investments with the bottlers in returnable packaging, looking at execution and coolers. And that is paying dividends this year in helping drive Brazil to be the best performing business unit so far in terms of absolute growth. And so Enrique deeply knows Latin America and the strategic challenges that we have there and will be fully capable of doing that. Alfredo is coming in to the U.S., where we have been on a good track in terms of driving the portfolio and gaining share in the U.S. business. And certainly, we're hoping to continue the best of everything that was happening in the U.S. before, but also infuse it with some of the thinking from Latin America, whether that be around revenue growth management, particularly in the economic times we're in, some of the sharpness on the portfolio and on the margins, and working with the bottlers as well on the supply chain.
spk07: Our next question comes from the line of Kevin Grundy from Jefferies. Please go ahead. Your line is now open.
spk01: Great. Thanks. Good morning, everyone. Quick housekeeping question. And then James, a question on sales. The housekeeping question is you indicated marketing spend was below last year's levels, but sort of picking up sequentially. Can you frame the magnitude for us either year over year or as a percent of sales? James, the broader question is on the Topo Chico launch in hard seltzers, specifically in the U.S. Just maybe spend a little bit of time on how the agreement with Molson Coors came about and why you determined they're the right partner, how the Coca-Cola company is defining success in the category, is there a specific market share ambition? And then more broadly, how do you plan to differentiate in an increasingly crowded category? What is Topo Chico's proverbial right to win? So thanks for all that.
spk13: First, the housekeeper here. About 30% decline year over year. But Q3 and Q2 showed, I don't have the number exactly in front, but showed about a 65% on 30 from Q3 over Q2. So we continue to to look at that sequential improvement, Kevin, quarter to quarter. And I'd expect Q4, based on what we're seeing around the world, for us to continue to have targeted investments in those markets where it makes sense to do so. And as I said earlier, as you look at 21, I would encourage you to think about 2019 as an anchor. and then from there factor in the work that we have underway on the marketing area, protect marketing innovation to drive greater efficiency. We know there's a lot of opportunity when you wire the organization together and the way we're doing it, it unlocks a lot of opportunity for us to do the same with less or to do more with the same. And that will be the part of the strategy conversation going into 21, as to which of the approaches we take on a market-by-market basis.
spk12: Yeah, Topo Chico. We're very excited about the opportunities at Topo Chico. Obviously, it's a fantastic, sparkling mineral water brand and has done very well. The U.S. situation is very unique and specific. Clearly, our starting position for innovations is to work with our bottling system. The best result is much more likely in terms of scale and profit to be the nexus between brands that the company owns and drives and the goal through the bottling system. And that's how we're approaching the Topo Chico hard seltzer outside the U.S. In the U.S., it's very specifically driven by the nature of the regulation of the beer market or the alcohol market in the U.S. And many of you, I'm sure, are familiar with the three-tier system for the U.S. marketplace, which is unique to the U.S. So we're launching in Latin America with our bottlers. But as it relates to the U.S., we have to find a path within the three-tier system for And so that's why we've looked for an external partner, or more specifically a partner already in the alcohol industry. It also relates to the fact that having someone who is an existing brewer is a much easier supply chain path into the category. And it also happens to be the case that the network of distributors that Molson Coors has also connects with some of the parallel businesses of people who are connected to the Coke system. So the U.S. structure is very specific to the U.S. regulatory requirements and to the partners who we think can help us drive what's needed for Topo Chico. How do we find this? This is going to be an explorer brand from us. I mean, we are... For sure, clear that what we don't know about the alcohol and hard seltzer category is more than what we do know. And we need to continue to work our way to understand these opportunities as much as we did with lemon dough in Japan, starting small, learning, and then expanding as we got success. And so we will take a very similar approach in the U.S. with Topo Chico Hot Salsa as to working exactly what connects with consumers and what connects with retailers. And in terms of differentiation, clearly there's going to be differentiation through the flavors. through the product itself, through the packaging. But also, I think it builds on a tremendous strength. I mean, Topo Chico is still growing fantastically across the US and is the leading sparkling water brand in places like Texas. So I think that the brand itself is an established, iconic, interesting brand for the consumers that are interested in hard seltzers. So I think it's Everything there indicates there should be a great opportunity. We just need to bring it to life.
spk13: And, Kevin, just to clarify, when I said the 65% was Q2 over prior year, and Q3 was 30%.
spk07: Our next question comes from the line of Andrea Teixeira from J.P. Morgan. Please go ahead. Your line is now open.
spk08: Thank you. And so my question is more on what you can control on the reinvestment commentary in the fourth quarter and the first quarter of next year. John, should we be thinking that would we continue to be fully financed by the restructuring savings? In other words, should we expect your operating margins to continue to move in the right direction in 2021, given the cost savings and the mix improving? Thank you.
spk13: So I think you need to think about 2020 as being a very unusual year in which we have obviously been able to manage very tightly our cost base through the pandemic and particularly through the worst phases of it, which in turn has allowed us to deliver operating margin improvements that are, yeah, that are out of the normal pattern you would expect. I would encourage you to think about our long-term growth model as being, again, the anchor embedded in our long-term growth model is a belief that we can, over time, continue to expand margins and the actions that we are taking, which will have an impact in 21, going into 22 also. Those actions, I believe, will allow us to deliver on that algorithm as we go forward. So, again, 21 versus 20, we're going to be cycling an unusual set of circumstances, and I think that needs to be appropriately factored in to the models that you will be deploying.
spk07: Our next question comes from the line of Bill Chappell with Truist Securities. Please go ahead. Your line is now open.
spk04: Thanks. Good morning. Can you just give us a little more color on the master brand reduction? And when I say that, I understand that that it's only 1% of kind of total revenue, but maybe where that's dispersed in terms of is there one geography that's going to see more cuts? You know, is there a bigger hit as we're kind of looking at our models from certain areas? And then also, you know, just trying to understand these – I know they don't generate a lot of revenue, but they certainly – are occupying some shelf space. So how quickly can you replace that shelf space? Or is there any risk that that shelf space is taken by, uh, competitors who, you know, who see some free space or, you know, just help me understand the kind of the color on how it really affects the revenue model over the next, maybe six to 12 months.
spk12: Uh, yeah. So, um, The brands themselves are distributed across the categories, probably slightly more in the hydration space than any of the other of sparkling coffee and tea or juice, dairy and plant. But the brands are distributed across all the different categories. They tend to be much more local in terms of brands. And so two things are going to happen. One, there's going to be some brands we're going to retire, but there are some brands where the better answer is to transition it into one of the regional brands. So it might be we have a strong you know, regional juice brand, and then there's a local brand in one market, and we're going to transition it into the regional brand because it's going to be much more efficient and effective to leverage the marketing and the innovation from that regional brand rather than repeating everything into the local brand. So we're talking mainly about the very tail and a much more local brand tail, but brands that are spread across multiple categories. Clearly, our objective is to convert the shelf space from these brands into ones that we own. Some of that has already effectively happened because of COVID. In the Q2 in particular, in order to preserve the effectiveness of the supply chain, we already stopped making a set of SKUs, including some of the brands, and captured that shelf space for our main brands. Other places where it's a transition from a local brand to a regional or a global brand, clearly we'll be managing that with the customers, so we would not expect to lose shell space. I think in simple terms of the revenue model, the benefits, I would think about it as the benefits we're going to get From freeing up that shelf space and freeing up the process and innovation time of those brands should be made up by – at least made up by existing global or regional brands. And I would not – I certainly am not starting to think that this is a headwind to results in the next six to 12 months. I would just assume that we're going to make it all up with the portfolio we have.
spk07: Our next question comes from a line of from Credit Suisse. Please go ahead. Your line is now open.
spk15: Thank you. Good morning, everyone. A couple questions of some of your commentary. When you are talking about being at the high end of your algorithm, Talking about being at the high end of the algorithm because of the structural changes that you've made or more because as we go into 2021, obviously, there's a very unique comparison for this year. And also, I believe the commentary for share repurchase is new. If that's the case, can you maybe just provide a little more context on what you're seeing in terms of cash flow and balance sheet that makes you feel comfortable to be talking about a potential share repurchase at this juncture? Thank you.
spk13: So let me take that. On the last point, there's actually no change in our views on share repurchase. I think it's very consistent with what we've talked about on previous calls. Our priorities as we look ahead are to reinvest in the business and to continue to support the dividend. We continue to have an opportunistic view on the M&A front, although don't expect a whole lot on the horizon there. And share repos are number fourth on the priority list and expect them to stay there for the foreseeable future. That's on that point. Regarding the higher end of the algorithm, Yeah, I think 2021 is, you know, you're going to be, we're going to be cycling a set of unusual factors. My view on the algorithm, I think James will share this too, is that we're talking about getting back to the higher end of the algorithm as you think about the, over the next, over the midterm. So the higher end, when I think about the algorithm, I'm looking at a, you know, a 2022 versus 2019. you know, 21 versus 20 is going to produce a not usual set, I think, of results. But that's to be expected given what's happened, particularly in Q2 and in Q3.
spk07: Our next question comes from the line of Rob Ottenstein with Evercore. Please go ahead. Your line is now open.
spk17: Great, thank you. Just a point of clarification. On the brand reduction, what kind of impact will that have, if any, on working capital, and does that help you get where you want to go? And then my main question is on trademark Coke, which looked very, very strong. Can you give us more color on that? you know, what you're doing to grow share despite the fact that you brought advertising down and where you see the brand equity today compared to last year. Thank you.
spk13: Let me take the working capital question. Minimal impact overall. There's a real opportunity here to clean up our internal supply chain end to end. So, when you think about the amount of small purchases that are required to support these brands that represent the long end of the tail, it's a pretty sizable number, but relative to our overall working capital, it's not that material, but it certainly gives us a little bit of a tailwind as we go into 21.
spk12: Yeah, and on Coke, I mean, look, firstly, while we have been judicious in our use of marketing spend in Q2 particularly, but also in Q3, we have continued to market, including marketing strongly behind the Koch brand. So we have continued to market. Clearly, that's also been linked by great work with the Bartlers on some revenue growth managements. particularly affordability plays in some parts of the world, adjusting the portfolio, the packaging portfolio, giving the SKU to at-home channels in many other parts of the world, good local execution. So there is continued focus and investment behind Coke, and I think that's clearly paying dividends as we've gone from Q2 to Q3. So as you pointed out, in Q3, Coke, is growing. Coke is gaining share. And that is also being powered by an ongoing focus on Coke Zero sugar, where that grew kind of high single digits in the third quarter in terms of volume. So we are clearly continuing to invest behind Coke, among many of the other brands. And we see the brand responding and doing well and believe as we increase investment into the fourth quarter and into 2021, that Coke will continue to be a motor of growth.
spk07: Our next question comes from the line of Bonnie Herzog from Goldman Sachs. Please go ahead. Your line is now open.
spk06: All right. Thank you. Good morning, everyone. I just had a quick question on North America. Your price mix in the quarter was especially strong relative to expectations. So could you drill down a little bit more on the key drivers of the strength, you know, especially since it looks like you took some pricing? And then, you know, really how should we think about this going forward in the context of, you know, mix and, you know, especially if we see some of the pressures in the on-premise channel getting better? Thanks.
spk12: Yeah, sure. Yes, obviously it was pleasing in the third quarter to see the price mix from North America. Firstly, that was got a big component being driven by our focus on some of the premium offerings. whether that be Simply or Fairlife, and some of the finished goods businesses we own. So obviously there's good news because we're driving premium categories or subcategories, but also recognize that some of that is finished goods products that we are selling. and that offset some of the pressures we feel in fountain channels and in other away-from-home channels. So it's good news. I'm not sure that we'll always do 4%, but it's being driven in part by this mixed effect of the different finished goods versus non-finished goods and fountain business.
spk07: Our next question comes from the line of Sean King from UBS. Please go ahead. Your line is now open.
spk10: Good morning. You said that FX would have a minimal impact on your preliminary 2021 outlook. I guess how much variability could still exist? And are you hedged on the G10 currencies into 2021 at this point? And then on top of that, any color you can provide on your inflation outlook given aluminum and freight rising recently?
spk13: Yes, so with regard to 21, we are substantially hedged on the G10 currencies. And as we've discussed in prior calls, the bigger variable and point of volatility is what happens to the large emerging currencies, particularly in Latin America and in Africa. to the extent that they stay pretty solid, then we'll be in, as I said, we would see minimal impact. And then with regard to the commodity situation, this year has been a favourable year for us on the commodity front. And we would expect 21 based on the latest estimates we have on on the various components to be pretty even with 2020. And to your point on aluminum in particular, there'll be maybe just a slight favorability based on what we see at the moment. We do see on PET, there will be some, I think some slight increases, but we can manage those with other offsets inside of the cost of goods line.
spk07: Our next question comes from the line of Laurent Grande from Guggenheim. Please go ahead. Your line is now open.
spk14: Hey, good morning, everyone, and thanks for squeezing me in the lineup. So I've got a question about the U.S. fountain business. One of the particularities of the U.S. business is that you own the front-end business. In the current circumstances, and with the broader strategy reflection you have on your organization, I wanted to understand if you envisaged re-franchising the front-end business there and managing the same way you do outside of the U.S., and what's the rationale to keep it in-house and How are you adjusting that piece of the business to be more agile and support your role and goal you have set for the company post-COVID? Thank you.
spk12: Yeah, it was a little difficult to hear that, Laurent, but I think you're asking a question about the U.S. fountain business and how it's doing. I mean, you know, clearly it's a big part of the operation. It's about 30% of the volume in the U.S., And it's a very important package format or channel intersection. Clearly, it's been heavily affected by the COVID crisis. And within that, you know, QSRs have clearly been at the better end. whereas things related to transport and amusement have continued to be at the more impacted end. But we very much manage the business, not just to do the best for each and every one of the customers that use the fountain equipment, but as one of the packaging formats, that brings our brands to life. So the brand strategies are holistic and look across the different packaging formats and different channel formats. And we continue to think that that business will be a prosperous business with a good road to recovery.
spk07: And ladies and gentlemen, this concludes our question and answer session. I would now like to turn the call back over to James Quincy for any closing remarks.
spk12: Thank you, operator. So, in conclusion, we think during the third quarter we began to see some encouraging signs of recovery from the global lockdown. We also made progress in transforming our organisational structure to better position the Coca-Cola system to pursue our Beverages for Life strategy. These steps will enable us to scale a portfolio of drinks that will help us emerge stronger and win in this ever-changing marketplace. So, as always, We thank you for your interest, your investment in our company, and for joining us today. Thank you.
spk07: Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.
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