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loanDepot, Inc.
5/5/2026
Good afternoon and welcome to Loan Depot's first quarter 2026 earnings call. After today's prepared remarks, we will host a question and answer session. If you would like to ask a question, please press star 1 to raise your hand. To withdraw your question, press star 1 again. I would now like to hand the call over to Gerhard Erdely, Senior Vice President, Investor Relations. Please go ahead.
Good afternoon, everyone, and thank you for joining our first quarter 2026 earnings call. Before we begin, I would like to remind everyone that this conference call may include forward looking statements regarding the company's operating and financial performance in future periods. For more information about factors that may cause actual results to differ materially from forward looking statements, please refer to the earnings release that we issued earlier today, which is available on our website at investors.loandepot.com. Our presentation today contains certain non-GAAP financial measures that we believe provide additional insight into analyzing and benchmarking the performance and value of our business and facilitating company-to-company operating performance comparisons. For more details on these non-GAAP financial measures, including reconciliation and most directly comparable GAAP measures, please refer to today's earnings release. A webcast and transcript of this call will be posted on our website after the conclusion of this call. On today's call, we have Loan Depot's founder and chief executive officer, Anthony Shea, and chief financial officer, David Hays. They will provide an overview of our quarter, a review of our operating results, and our outlook. We're also joined by chief investment officer, Jeff Degurian, and chief digital officer, Dominic Marchetti, to help answer your questions after our prepared remarks. And with that, I'll turn things over to Anthony to get us started. Anthony?
Thank you, Gerhard. I appreciate everyone joining us on the call today. We are now three quarters into the rebuild of our company, and I believe that all of our hard work will soon be reflected in our financial performance. We spent the most recent quarter focused on a series of long-term growth initiatives that we expect will accelerate our momentum in coming months, including the addition of over 100 new loan officers the reimagining and relaunch of our wholesale business and the completion of our game changing partnership agreement with Figure. I'll talk about each of these initiatives in more detail in a moment, but I am pleased to share they are delivering promising early results. Since my return as CEO, I have been laser focused on our digital transformation as a key enabler of our return to a market leading position. We have focused on fully leveraging our unique assets and strategy, including one of the most differentiated customer acquisition and retention business models in the marketplace today. This included rebuilding our management team with members that have deep mortgage technology and marketing IQ. With this team now largely in place, We have spent the past several quarters hiring and training more loan officers with the goal of growing market share and positioning ourselves for accelerated growth when demand increases. This growth is broad-based and consists of newly trained loan officers graduating from our proprietary ACES program in our direct channel and experienced loan officers with established businesses in our retail channel. We also recently reopened our wholesale channel as part of our strategy to offer more products to our customers and leverage our existing infrastructure while limiting incremental expenses. Response from the broker community has been very positive, with many directly reaching out seeking to partner with Loan Depot. Despite a volatile market environment, these initiatives help us increase market share during the quarter. which I consider vital to our goal of achieving consistent profitability in the current market. Behind the scenes, we remain focused on reducing unit costs through operating leverage and automation. As demonstrated this quarter, we sharpened our marketing strategies to drive more lock volume to the top of the funnel while reducing marketing costs, increasing our return on marketing. Looking forward, I believe the digital migration of the customer will continue to accelerate, and we plan to be there to meet the customer. Led by our digital team, we are hard at work introducing cutting-edge technology and AL capabilities to our repeatable and scalable functions across each aspect of the origination and servicing life cycles, including lead acquisition and conversion, loan officer and servicing CRA management, and road underwriting process. Our recently announced partnership with Figure Technology Solutions is expected to meaningful accelerate our work and is delivering promising early results. As part of this partnership, we integrated Figure's proprietary credit and loan underwriting engine into our own proprietary mellow technology platform, enabling us to seamlessly offer a variety of innovative home loan products to our customers Importantly, our partnership also positions us to introduce new and innovative products that expand the way we serve borrowers in the future and capitalize on market improvements. The 5x5 Home Loan, which delivers approval in as little as five minutes and funding in as few as five days, brings real value to those seeking speed and convenience in their financial transactions. As we integrate this platform across our channels, we expect to lower our cost of production, improve the customer experience, close more loans quickly, and advance our long-term objective of profitable market share growth. We also believe that this product will be a consistent contributor to the earnings power of the company, as customers with record levels of home equity, Historically low interest rates on their first trustees should remain a reliable source of demand even as interest rates fall. As we look ahead with expectations of a large, larger market, our top of the funnel customer acquisition advantage uniquely positions us to outperform our competition in a rapidly evolving and consolidated marketplace. I am proud of the work that has been accomplished since my return to a full-time operating role We plan to continue investing and growing our top of the funnel customer acquisition and origination capabilities, leveraging our brand and marketing muscle, along with introducing contemporary technology, including AI, which should lower our costs and increase our operating efficiency. Ultimately, our goal are to deliver profitable market share growth, improve the borrower experience, drive customer retention, and deliver long-term shareholder value. This is our mission and what we are working towards every day. Regardless of interest rate movements, we are focused on delivering consistent profitability. We believe we are well on our way towards that goal, and as rates fall, that timeline will be shortened. With that, I will now turn the call over to Dave, who will take us through our financial results in more detail. Dave?
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