2/23/2021

speaker
Operator

And welcome to the Life Storage fourth quarter 2020 earnings conference call. All participants will be in listen-only mode. If you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on a touch-tone phone. To withdraw your question, please press star then two. Please note today's event is being recorded. I would now like to turn the conference over to Dave Dodman, Senior Vice President, Investor Relations and Strategic Planning. Please go ahead, sir.

speaker
Dave Dodman

Good morning and welcome to our fourth quarter 2020 earnings conference call. Leading today's discussion will be Joe Sapphire, Chief Executive Officer of Life Storage and Andy Gregory, Chief Financial Officer. As a reminder, the following discussion and answers to your questions contain forward-looking statements. Our actual results may differ from those projected due to risks and uncertainties with the company's business. Additional information regarding these factors can be found in the company's SEC filings. A copy of our press release and quarterly supplement may be found on the investor relations page at lifestorage.com. As a reminder, during today's question and answer session, we ask that you please limit yourself to two questions to allow time for everyone who wishes to participate. Please re-queue and follow up with any additional questions thereafter. At this time, I'll turn the call over to Joe.

speaker
Joe Sapphire

Good morning. Thank you for joining this morning's call. I'd like to open my remarks by acknowledging our co-founder and former executive chairman, Bob Attia, who sadly passed away in December from a short illness. Bob was a true visionary who guided Sovereign into self-storage back in 1985, and he will be very missed. So we are pleased to report fourth quarter and full year 2020 results that I believe Bob would be very proud of. As I think back to where we were in late March and early April last year, I cannot be more pleased with how our business has performed and how we are positioned as we begin 2021. In the early days of the pandemic, our priority was the safety and health of our roughly 2,000 teammates and more than 500,000 customers. Decisions were made with a keen eye on our core values, teamwork, respect, accountability, integrity, and innovation. and I believe that our favorable operating results reflect that. We grew adjusted funds from operations in 2020 by 5.9% despite the global pandemic. Operationally, we continue to maintain record same-store occupancy for this time of year, 92.8% as of the end of January, almost 370 basis points higher year over year. I believe customers are attracted to our online rental platform and its differentiated and innovative features such as tiered pricing. January represented the eighth straight month where roughly 30% of our movements came via our self-serve platform. I am proud that we were the technological leader and early adopter of the online self-serve channel. Though we continue to see robust demand throughout our network, a few regional highlights include our Metro New York City New England, and Boston regions, which were each up more than 500 basis points in occupancy and 900 basis points in revenue in the fourth quarter year over year. Also strong were St. Louis, Sacramento, and Tampa. As it relates to investments, we continue to be very active and acquired nine stores in the quarter for almost 115 million. Our total investment for the year was just over 530 million, with the acquisition of 40 stores, 32 of which were managed by us as part of our joint venture portfolio, and as such are in markets we know well. We grew several existing key markets by adding stores in the greater New York City area, Philadelphia, Los Angeles, Tampa, Miami, Atlanta, and Dallas, among others. 2021 is off to a good start, with 13 stores closed or under contract thus far, representing a total investment of roughly $200 million. We remain focused on building our portfolio in markets with attractive demographics and rates per square foot greater than our portfolio average. Our third-party management business had one of its strongest years as more and more owners recognize our leading same-store performance and innovative technologies. On a net basis, we added 66 non-joint venture stores to our management platform representing 38% growth for the year. With regards to Warehouse Anywhere, we now have three micro-fulfillment centers in Atlanta, Las Vegas, and most recently Chicago, and are actively working with our partner Deliver on the next three to six locations. We believe our Warehouse Anywhere platform uniquely positions us to leverage our self-storage real estate assets to capitalize on the consumer shift toward e-commerce and last mile delivery. And finally, we have reinstated guidance with a slight broader range than normal, primarily due to COVID-related uncertainties as they relate to ongoing demand this year. I'll now turn it over to Andy to walk through the details of the quarter and our outlook for this year.

speaker
Bob Attia

Thanks, Joe. Last night, we reported adjusted quarterly funds from operations of $1.07 per share for the fourth quarter, an increase of 11.5% year over year. Fourth quarter same-store revenue accelerated significantly to 4.9% year-over-year, up from just a 1.2% increase in the third quarter. Revenue performance was driven by a 310 basis point increase in average quarterly occupancy. Considering that we started 2020 with occupancy that was 30 basis points lower year-over-year, to finish the year with 330 basis points higher is amazing. Growing occupancy has been a priority for us, and our team has done a tremendous job adding customers to our platform. That occupancy is augmented by positive rent rollout. In the quarter, our move-ins were paying 4% more than our move-outs, which is a significant improvement from the rent rolldown of roughly 1.5% that we experienced in the same quarter last year. Same-store operating expenses increased only 1% year-over-year in the fourth quarter. Increases in repairs and maintenance, payroll and benefits, office and other operating expenses were offset by decreases in real estate taxes, utilities, and marketing. Payroll and benefits included the impact of a $300,000 one-time bonus payment during the fourth quarter to select store team members who have been with us since early 2020 and worked tirelessly to adapt to rapidly changing operating procedures keep their fellow teammates and customers safe and healthy. Absent that payment, payroll and benefits would have increased only 70 basis points in the fourth quarter. The net effect of the same store revenue and expense performance was an increase in net operating income of 6.8% for the quarter. Importantly, our balance sheet remains strong. We supported our acquisition activity and liquidity position by issuing approximately $140 million of common stock via our continuous equity offering program in the fourth quarter. We also filed a new $500 million continuous equity offering program late in the quarter. In early January 2021, we issued approximately $94 million under the new program to fund expected first quarter acquisitions. Our net debt to recurring EBITDA ratio decreased to 4.5 times, I'm sorry, to 5.4 times, and our debt service coverage increased to a healthy 4.7 times at December 31st. At quarter end, our $500 million line of credit was almost fully available, and we have no significant debt maturities until April of 2024 when $175 million becomes due. Our average debt maturity remains over seven years. Regarding 2021 guidance, we expect same-store revenues to grow between 3.75% and 4.75% for the 2021 fiscal year. Excluding property taxes, we expect other expenses to increase between 2.25% and 3.25%, while property taxes are expected to increase 6.75% to 7.75%. The cumulative effect of these assumptions should result in a 3.75% to 4.75% growth in same-store NOI. Consistent with our past practices, we are not including in our same-store group any stores acquired in the early stages of lease-up that were less than 80% occupied at market rates as of the beginning of 2020. Our 2021 same-store pool is expected to increase by 16 stores from 515 to 531 stores, and we do not expect this change to have a material impact on same-store growth rates. We anticipate general and administrative costs to be between $56 and $57 million. Growth in G&A relates primarily to improvements to talent and additional teammates to support our increased store portfolio, which grew by 8.5% in 2020. As a reminder, we allocate costs associated with management of our 3PM portfolio to G&A. Anticipated investments for 2021 include approximately $400 million of acquisitions, expansions and enhancements of roughly $45 million, and investments in joint ventures to be between $20 and $25 million. Based on these assumptions, we anticipate adjusted FFO per share for the 2021 year to be between $4.18 and $4.28. And with that, operator, we will now open the call for questions.

speaker
Operator

Thank you. We will now begin the question and answer session. To ask a question, you may press star then 1 on a touch-tone phone. If you are using a speakerphone, we ask that you please pick up your handset before pressing the keys. To withdraw your question, please press star then 2. Today's first question comes from Juan Sanabria with BMO Capital. Please go ahead.

speaker
Juan Sanabria

Good morning, guys. I hope you're doing well. Firstly, just curious if you could give us a sense of the same store revenue trajectory over the course of the year, maybe a first half, second half split, and in particular, maybe how you expect occupancy and rate to trend throughout the year from the same store perspective. Sure.

speaker
Bob Attia

Sure, Juan. You know, we had a strong fourth quarter, so we expect to start the year strong with occupancies at the level they're at. Rates are moving nicely, meaning street rates. You would expect the first half of the year to be very strong. Second half of the year is where we expect a return to normal. So our model, we expect a return to normal. The second half, we would see occupancy actually below in the model, below where it ended 2020. Rates will be strong first half of the year. What happens in the second half? Again, we assume we go back to a normal seasonality where we see occupancy decline from the summer months, some about 200 basis points from July to December. So that would be our expectation. That's how we built it through the guidance. So hopefully that helps you out.

speaker
Juan Sanabria

And what do you, I guess, consider normal in terms of rate? You kind of talked about the occupancy decline. If you could just give us a little bit more comment.

speaker
spk01

Hello? Hello?

speaker
Juan Sanabria

Sorry, I was just – I was on mute. Story of 2020, continuing into 2021. If you just give us a sense of what normal rate growth means. Hello? Yep. Can you hear me?

speaker
Operator

Hello, this is the operator. I can hear the speaker line. Can you hear us?

speaker
Juan Sanabria

Can you hear me?

speaker
Samir Tanal

Is he getting back to you? Hello? Yes? No. You called that number, didn't you?

speaker
Operator

Pardon me, everyone. This is the operator. We're going to get the speaker line situated here. If you all could just hold for one moment, please. I'm going to put on some music. Thank you. We'll be right back with you. Thank you. Thank you. and pardon me everyone this is the operator just let you know we're still getting the speaker line reconnected and we thank you for your patience the call will resume here momentarily thank you everybody so Pardon me, everyone. This is the conference operator. Once again, apologies for the delay. We have our speaker connection rejoined. Juan Panabria, if you could please restate your question. Thank you.

speaker
Juan Sanabria

Hi, guys. Sorry about that. I was just curious. Andy, if you can give us a little bit more color on what normal means in terms of your rate expectations. You gave us some sense of occupancy with the seasonality in the second half, but if any more color on the rate would be helpful.

speaker
Bob Attia

Yeah, you know, on the rates where we saw them in the fourth quarter, where we saw rates up almost 5% for incoming customers, and we see them up 9% in January. we would expect in the second half of the year for those to be more normal levels up two, three, 4% in that range. So it's a low single digit numbers is what we're assuming for rates in the second half of the year.

speaker
Juan Sanabria

Great. And just my last question in terms of geography performance, Joe, you gave a little color at the beginning, but curious on what you're seeing from some of the cities that maybe are ahead of the curve in terms of reopening. in terms of demand and importantly move outs and any kind of lessons in terms of the return to work, how that's, how that's fair.

speaker
Joe Sapphire

No, to be honest, Juan, you know, I think we've said it for the last couple of quarters now, it really has been kind of coast to coast in terms of, in terms of strength. I mean, even our lower, lowest markets in terms of move-ins, Atlanta, Miami, we're up 11% each. So that gives you a sense of, of just how, robust the whole industry has been. So it really is a matter of who are the best performers versus where the weak ones are, because there really is no weakness. It's been pretty strong since, obviously, you know, things started to reopen in September, October, and it's remained that way.

speaker
Juan Sanabria

Thank you, guys.

speaker
Operator

All right, thanks. Our next question today comes from Todd Thomas with KeyBank Capital Markets. Please go ahead.

speaker
Todd Thomas

Hi, thanks. Good morning. Andy, just following up there, just about your comments there, suggesting a more normalized environment, I guess, in the second half of 21 in terms of occupancy and move-ins and rates. Does that imply that you might anticipate a good amount of demand that materialized during the last several months to vacate? And are you expecting same-store revenue and same-store NOI growth to potentially you know, sort of flatten out or perhaps go negative in the second half of 21?

speaker
Bob Attia

Hey, Todd, we don't expect negative in the second half. We do expect low single digits in the second half. It's a tough quarter. We just had a great quarter when you look at 4.9% revenue growth and 6.8% NOI. We have a tough quarter. Obviously, our investments in technology paid off early on how we were early adopters, and we think we gained more than our share this year. So we had a great second half of the year. And we just think when you return to normal and those students that have been with us now a year, those students are going to move out, right? So we're not going to have that again. How much of the housing activity was pulled forward? We have to assume some of it. So that's what we did in the model. And so you'll see we expect in the model in the second half of the year to be very low single digits, but we expect to stay positive for the second half.

speaker
Todd Thomas

Okay. And what's been, you know, it's been just a short period here, but what's been the impact, you know, if any, related to the recent storms and the winter weather in Texas and some other markets in the South and sort of Sunbelt, I guess? Do you anticipate any impact in demand or pricing as a result?

speaker
Bob Attia

Typically from this type of activity, we will see some demand. We did have some damage, and we had some customers, we'll see some customer goods claims. We had some pipes burst, some sprinkler systems. Nothing significant, but we do have some customers that obviously will be covered under their insurance, our insurance program. So we'll have some extra claims there. But no significant damage to the buildings. We haven't seen the uptick in move-ins yet. It's pretty early. But we would... As is typical in situations like this, we expect to see some of that. Okay, got it.

speaker
Todd Thomas

And just last question. Around the C of O portfolio, you know, had a big quarter, and the overall NOI yields right around 3.5%. You know, there were some pretty strong occupancy gains in the quarter. You know, a number of those facilities are now well into the 80% and 90% range. Even a few that were, I guess, delivered just about a year ago or so in 2019. How are the CFO deals tracking versus your original underwriting overall, and what's the expected stabilized yield expectation on that $300 million of spend?

speaker
Bob Attia

So they're really performing well from a physical occupancy point of view above what we had thought. Now, rates were low most of 2020. So they were definitely coming in at lower rates than we expected. And that's why you're not seeing the yield there yet. When we get the occupancy and rates stable, we believe there's over 6% yield on those CFO deals.

speaker
Todd Thomas

Okay. How much yield upside do you anticipate in 2021 from that CFO portfolio?

speaker
Bob Attia

I don't have it in front of me, Todd. I can't answer that question. Obviously, we expect improvement in the yield. But we're not going to go from three and a half to six. But I think you'll see some decent improvement in there. But I just don't have it in front of me. Okay.

speaker
Todd Thomas

All right. Thank you. All right.

speaker
Joe Sapphire

Thanks, Todd.

speaker
Operator

Okay. The next question today. I'll ask you back with Bank of America. Go ahead.

speaker
Alua

Good morning, guys. Thank you for taking the questions today. So I just wanted to ask a little bit more on the expense side. I know you guys have talked about higher increases in taxes earlier last year, but can you just talk about which markets are driving those increases and how we should think about the other expense items? Will there be any relief from marketing since occupancy is holding on strong?

speaker
Bob Attia

Sure. From a property tax point of view, we had some great wins in 2020. To end the year for a full year of only 3.1%, much below what we expected. We challenged property taxes in Texas and Florida and won some nice appeals where not only did we receive a reduced assessment, but we received more than a million dollars back in assessment challenges from 2019 that cash was received this year. So we had a great year from challenges, which makes it much tougher going forward. So that's why you see that bigger number in the property taxes in 2021, where we're expecting six and three quarters, seven and three quarters. It's a tough comp. So that's part of what you're seeing there from the property tax. Marketing-wise, I think you saw it in the fourth quarter where the marketing was controlled. We would expect in the first half of the year in our model, we believe we can control marketing expenses. In the second half, if we do see a fall off in occupancy, you would see us increase that spending again. So overall, relatively flat on the marketing, a slight uptake, but nothing like the over 20% what you saw in 2020. On the other expense line.

speaker
Samir Tanal

Sorry, go ahead.

speaker
Bob Attia

Sorry. I don't think there's, it's pretty much normal. We've increased our employees pay 3% at the store level. R&M, we're looking at a 3% increase. So we're doing some other initiatives to control other line items. But overall, we think those other expenses will come in in a two and a quarter to three and a quarter percent range.

speaker
Alua

That is okay. And then just a little bit more on the Warehouse Anywhere and the Deliver partnership. So what markets are you guys looking for next? Or are you looking to expand more locations in the current markets that you guys are already operating in?

speaker
Joe Sapphire

Hi, Alua. You know, we are definitely looking at new markets. The one market we are in right now, Atlanta, that one we're looking to expand. It was a smaller micro-fulfillment center. It's kind of reached capacity, and we'll probably expand that one. The other two with Vegas and Chicago are really just up and running and have some capacity. So the next markets, that's what we're working on, but I would expect them to probably be Somewhere Dallas, L.A., New York, Seattle are some of the cities that we're looking at, and we'll probably have some clarification in the next couple weeks, if not sooner, and probably look to roll out, you know, one or two in the next couple months, and hopefully, you know, three to six by the end of the year.

speaker
Alua

Got it. And then will you guys be providing a little bit more disclosure around the fees going forward? Like, when can we expect to see some more about that?

speaker
Bob Attia

Apparently not. On the Warehouse Anywhere fees?

speaker
Alua

Or just kind of what you're doing there.

speaker
Bob Attia

Yeah, as that grows, it's still a very small part of our business. Warehouse Anywhere fee income in total is about $6.6 million, and the rent from that programming that shows up in the rental income line is a little over $4.5 million. As that grows, we'll break it out when it makes a more material impact on our results.

speaker
Operator

Okay, got it. Thank you.

speaker
Bob Attia

Welcome.

speaker
Operator

And our next question today comes from Sweeties Rose with Citi. Please go ahead.

speaker
Heisman

Hi, thanks. I just wanted to ask you a little more about your acquisition activity. It's obviously pretty active, coming out of the gate. And could you talk about your thoughts around stabilized versus lease-up? I think in the past you've focused more on stabilized more recently. And what you're seeing on the cap rate front and any change in your expectations around financing acquisitions should be still seeing kind of a 50-50 split?

speaker
Joe Sapphire

Yeah, for sure, Heisman. For sure, you'll continue to see the 50-50 split equity requisitions. Yes, we've had a very good year. We've been very active. You know, you've seen the results of what we've been able to close. A lot of it is hard work. You know, we've been – a lot of this that we've just announced is, you know, onesies, twosies. You know, roughly 90% of them are off market. You know, 30%, 40% are from our third-party management owners. So a nice mix. I think there is a mix of stabilized versus lease up. I think some of the properties that may be qualified as stabilized, we've probably seen a little bit of opportunity with expansion. So, you know, they're stabilized, but we look at kind of the potential that we can, you know, build in with some of our expansion enhancement projects. But overall, I think a lot of these are north of, you know, stabilized cap rates, north of 6%, you know, some of them reaching 7%. So a good mix. But I think the majority of them are mostly, you know, stabilized, but we have been, you know, adding in a few opportunities with lease up, you know, maybe one or two CFO deals. But yeah, it's just a good mix. And I would expect 2021 to be similar. I think our underwriting and our model shows, you know, kind of a, a year one cap rate of four and a half. Is that right, Andy? And then obviously growing from that.

speaker
Heisman

Okay. And then you added 66 net ads to your third party management system. I mean, would you look for kind of a similar number across the course of 2021 or would you expect it to be higher or lower?

speaker
Joe Sapphire

I would hope so, Smith. I think we're obviously gaining traction and, you know, our performance, our brand, the technology has really raised a lot of opportunities for us. We're definitely being noticed and we're winning a good share for ourselves. And I would hope that would continue. I would think between 50 and 75 net is a reasonable goal for us for 2021. Okay. Thank you, guys.

speaker
Heisman

Paul?

speaker
Operator

And our next question today comes from Kevin Kim with Truett. Please go ahead.

speaker
Kevin Kim

Thanks. Good morning. Just wanted to return back to the return to normalcy topic. When you look at the types of customers renting storage space from you guys, I'm curious if you're able to discern any trends and perhaps, you know, what percent of customers you would think might relatively quickly stop using self-storage once the vaccine rolls off further and the world returns back to normal.

speaker
Joe Sapphire

Yeah, it is quite difficult. Even with pre-COVID days, customers will come in, we ask questions, how long are you going to be there? They might say three months, and they end up staying for three years. It's pretty unusual. You never really get a straight answer. This sort of extended demand and higher occupancy levels is obviously something we're all benefiting from. We expected, you know, that this would linger, as we said in earlier calls, that this would linger up until, you know, hopefully a peak season and stay around for a while. But then it gets a little murky. You know, we're not sure. That was part of the reason why we weren't able to reinstate guidance earlier. It's just, you know, it's just so many moving parts. But, you know, for our model, we assume that there will be a return to normalcy starting the second half of the year. You know, maybe we're going to be wrong. Hopefully we are. But really there's so many reasons why customers are using. A lot of it is home-related, you know, renovations, business activity. And then obviously there's businesses that are using this for things such as, you know, restaurants that may have shuttered doors, they may reopen. So the good thing is it's diversified and it's across all our, you know, MSAs. So, you know, but we do expect some return to normalcy in the second half of the year. Maybe we'll be wrong. But, yeah, it's not that easy to ascertain how long some of these new customers will stick around, and we'll see.

speaker
Kevin Kim

Got it. And when you look at your cities that had net migration in over the past year versus the cities that had net migration out, is there any kind of discernible trends in terms of how your portfolios –

speaker
Joe Sapphire

Not really. You know, I think, I guess if you're talking about net migration out, if that's New York or in LA, obviously our New York has been doing excellent. So maybe there was some folks who left the city for a while, but they stored their goods in New York. You know, they're not bringing them with them. So that means they're going to return. Folks leaving California for Texas, you know, our LA markets is doing fine. So really nothing we can concretely point to. in terms of that, except that there's just been tremendous demand for all sorts of reasons, for a lot of change, people moving, and all the reasons we've talked about in the last couple of quarters. Okay, thank you.

speaker
Operator

And our next question today comes from Samir Tanal with Evercore. Please go ahead.

speaker
Samir Tanal

Joe, good morning. Just following up on the previous question, Question on transactions. How much of a compression cap rates have you seen, especially in the secondary markets over the last year? I mean, you hear a lot about the primary markets, but are you seeing evidence of cap rates even below sort of 5% in some secondary markets?

speaker
Joe Sapphire

Oh, yeah, for sure. Yeah, for sure, Samir. I think, you know, you are seeing more in forehandle. You know, interest rates are starting to move up, so that might help the cause there. But there's been an awful lot of demand. There were some big portfolios out there with forehandles on them. And we have seen some compression. But we've been able to find still some good opportunities. When you see a large portfolio go off, and sometimes there obviously is a typically 25, 50 basis points premium, especially if a platform's involved. So you kind of have to take that kind of away from the comparisons. But we're still able to find some good stabilized opportunities with a five handle on them. But overall, I think you just need to be competitive. And if the pencil's out, and it makes sense where your cost of capital is, there's still some good opportunities, especially in some of the, you know, more desirable markets with higher rates and better demographics, you'll likely see, you know, high forecast.

speaker
Samir Tanal

Got it. And I guess my second question is, can you just provide an update on your current views on supply? You know, it sounds like that's taking sort of a backseat at this point, right, as demand remains strong, but just curious on kind of what your thinking is on supply.

speaker
Joe Sapphire

Yeah, 2020 was a good year in terms of new supply. We expected 2020 was going to be a good year for us heading into it pre-COVID. 2019 was the peak for our markets, and for sure that held true. Not a ton of deliveries. Some were delayed because of COVID. What we're really trying to keep an eye on is the planning. What is going to become new planning given where the industry is? You know, we've started to see some indications of some new planning, but nothing that worries us. But I think we'll be watching that more than new deliveries. You know, but overall, still our top market, Houston, is, you know, we're not seeing much change there. We're still obviously absorbing some supply there, and it's nice to see street rates move. The New York City region, there's been, you know, not a lot of deliveries at our markets, maybe two last year, but we would expect that to accelerate. We've been watching. a number of facilities that have supposedly been in construction, you know, high teens. And we'll see if those become deliveries in 2021. Chicago still has been a pretty good market for us. You know, Cook County taxes kind of scares many away. But again, with occupancy where it is, you know, if we do see a return to normal, like we expect in the second half of the year, then maybe we shouldn't worry too much about new planning. But if it's an extended period of demand and some of this new demand becomes sticky, then I would expect the planning to increase. But it's something we watch. Right now, I think 2021 will be a pretty good year for us in terms of new deliveries.

speaker
Samir Tanal

That's it for me. Thanks, guys.

speaker
Operator

And our next question today comes from Jonathan Hughes with Raymond James. Please go ahead.

speaker
Jonathan Hughes

Hey, good morning. Going back to expense growth guidance ex-property taxes, that's expected to be up almost 3% this year. Have you captured all the low-hanging fruit in terms of expense optimization and strategic efficiency initiatives that have been implemented over the past few years? I'm just trying to decipher how much of that guidance is conservatism, how much is due to tough comps, if that's possible to separate the two.

speaker
Joe Sapphire

You know, we're obviously, hi, Jonathan, we're obviously striving to continue to be more efficient in everything we do. You know, we still have our strategic initiatives. So that low-hanging fruit, again, some of that might be true in terms of some of the things we did with repair maintenance and provided some new controls on that business and revisited it. But, you know, there are a lot of new things that we've been doing related to right now, ESG, such as more solar. you know, going paperless, things like that, they're going to continue to evolve. We have some other projects that we're working on that I believe will help us control costs in the future. So, you know, we're never done. You know, we're obviously an innovative company. We have some other things that we feel we can continue to bring to the industry that we're looking at. But, you know, I think we feel good about the estimates that we put in for expenses. still controlled. Yeah.

speaker
Bob Attia

No, I think, Jonathan, we already saw some. Go ahead, Jonathan. No, go ahead, Andy. I was just saying, the pressure we see is, you know, insurance, property insurance, we see some, you know, pressure on that our policy renews soon. So, we expect an increase there. But, yeah, like Joe said, we're controlling, you know, very well. You know, our payroll is some of the bigger line items. We can't control property taxes. We'll fight them as we did in 2020, and hopefully we can have some good results. But we have a tough, tough comp there. But otherwise, there's not any significant increases we're expecting in any particular line item outside of insurance. Even internet advertising should be pretty well controlled.

speaker
Jonathan Hughes

Okay. Yeah, I mean, I don't mean to... to not appreciate what's been done in the past couple of years. I mean, those same store expense growth, ex-property taxes have been down, you know, one and a half percent last year and 2% in 2019. So I know there are tough comps that have been created. So that's why I was trying to gain some more color there, but I appreciate the details. Sticking with expenses, can you break down the GNA guidance in a little more detail? You expect that to be up eight and a half percent this year after being up about 12 last year. I guess what would that increase or what would G&A expected to be if you excluded third-party managed G&A expenses?

speaker
Bob Attia

So third-party is about a 40% margin business. And I think when you look at our 3PM revenue, you're talking the $17 million or so in management fee income. So you can back into how much of the G&A is related to third-party managed costs. The growth in that line is really, you know, the talent we're adding and the personnel to cover those additional stores. We do have our area managers are in our G&A. So, you see, as we grow store count, you will see, you know, increased G&A from just a store count growth.

speaker
Jonathan Hughes

Okay. All right. That's it for me. Thanks for the time. Thanks, John.

speaker
Operator

Our next question today comes from Spencer Allaway with Green Street. Please go ahead.

speaker
Spencer Allaway

Yeah, thank you. So thanks for the color on rate and occupancy expectations for 21, but can you guys provide a little bit of color on the portfolio turnover you're expecting for the year? Do you expect there to be a lot more elevated move-outs or a demand reversal coming out of 20?

speaker
Bob Attia

Yeah, Spencer, you know, with our move-outs being down, you know, 10,000 less move-outs we had on a same-store basis in 2020. We have to assume that we're going to see a return to normal. So you would, you know, we do expect more move outs as we go through the year. We haven't seen it yet. With the increases in move ins for the last 10 months, same story, been up. We really haven't seen the move outs yet. The model we're predicting that at some point this year, we do see elevated move outs. There's not a whole lot more occupancy left to gain. We do have some there. So I think it's a tough comp as we go through the year. You can't expect occupancy to remain at 93% from July through December and into January as we did over the last, you know, seven, eight months. So I think that's what we would expect, and that's how we modeled out the guidance.

speaker
Spencer Allaway

And then, you know, just going back to the discussion on, you know, the significant kind of uptick in COVID-related demand from last year, are you guys underwriting, like, a significantly greater move out or demand reversal in some of the larger markets versus some of your smaller ones as people kind of return to apartments and normalize the working environments?

speaker
Bob Attia

It was so widespread in 2020 that we expect it to be widespread when it reverses. We don't see any particular markets where we're seeing any activity that would tell us that, yeah, there's a hint here that we're going to see some move-outs in this market versus that market. It was widespread coming in. Our expectation is it would be widespread if it does return.

speaker
Spencer Allaway

Okay. That makes sense. Thank you.

speaker
Bob Attia

Thank you.

speaker
Operator

And, ladies and gentlemen, as a reminder, if you would like to ask a question, please press star, then 1. Today's next question comes from Todd Stender with Wells Fargo. Please go ahead.

speaker
Todd Stender

Hi, good morning. Thanks. Back to the CFO portfolio. If rates begin on the low side, just for the CFO deals, you're driving occupancy. Do those properties issue rental rate increases sooner than your stabilized stores? Your occupancy rules were pretty meaningful. Just seeing how you either let those run or do you raise rates in this?

speaker
Bob Attia

We do raise the rates pretty typically, probably a little bit slower than we do in our overall portfolio, meaning that first rate would go in six months after move-in and then some 10 months thereafter. So it's not significantly different, a little bit slower on the rent. We want to get that momentum and make sure that occupancy has great momentum before we start raising the rate. So it's Very similar, but probably a few months delayed, I guess, if you look at the overall how we treat the CBO versus a stabilized store.

speaker
Todd Stender

Got it. Okay. And then on the acquisition front, you indicated going in yields in the fours, but you can stabilize those into the sixes and even maybe reach seven. What kind of growth rate do you assume in your underwriting? And then how about the metrics compared to JV deals that you're doing?

speaker
Bob Attia

Yeah, I think in the growth rates, if it's a stabilized store, we look at growth rates in the 3% range. Anything where you see a 6.5% to 7% yield on stabilization, that's a property that we bought early in the lease up or at CFO. You won't see us buying a stabilized store at 4.75% and getting it to 7%. That's not going to happen. On a stabilized store, we expect, you know, 3% growth. It's those CFO stores or early in the lease up where we see that, you know, significant benefit on the back end as the yield increases as we fill up those stores and rates stabilize.

speaker
Todd Stender

For JVs, what kind of growth rates for JVs as well?

speaker
Bob Attia

Nothing unusual in our JVs. We did buy a lot of stores out of our JVs, so we were earning management fees out of those. 32 stores that we bought through from our JVs in 2020. But the growth rate in our JVs is very similar. The stabilized JVs is very similar to our overall portfolio.

speaker
Joe Sapphire

Typically, our JVs at this point in the cycle will be more on the development side. We don't do development, as you know, Todd. And, you know, if we'll see an early lease up or CFO deals, you know, and we have some pretty good JV partners that have more appetite for that type of asset, we'll put those in and similar to a lease-up store, shouldn't really change. Again, our JV activity is not as active as previous years, just given where we are with our cost of capital. If we combine to the REIT, that's going to be the priority number one. But there's some cases, early lease-up, new development that we'll put into a JV.

speaker
Todd Stender

Great. Thank you.

speaker
Operator

Ladies and gentlemen, this concludes our question and answer session. I'd like to turn the conference back over to Joe Sapphire for any final remarks.

speaker
Joe Sapphire

Well, thank you, everybody. I wish everyone a safe spring and hopefully we're seeing the light at the end of the tunnel and we'll all get vaccinated soon. Until then, we'll speak in a few months. Thank you.

speaker
Operator

Thank you, sir. This concludes today's conference call. We thank you all for attending today's presentation. You may now disconnect your lines and have

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