Lumen Technologies, Inc.

Greetings and welcome to the Lumens Technologies first quarter 2021 earnings conference call. During the presentation, all participants will be in a listen-only mode. Afterwards, we will conduct a question and answer session. If you have a question, please press the 1 followed by the 4 on your telephone at any time during the presentation. If at any time during the conference you need to reach an operator, please press star 0. As a reminder, this conference is being recorded online. Wednesday, May 5th, 2021. It is my pleasure to turn the conference over to Mark Stoutenberg from Investor Relations. Please go ahead, sir.

Thank you, France. Good afternoon, everyone, and thank you for joining us for the Lumen Technologies first quarter 2021 earnings call. Joining me today on the call, are Jeff Story, President and Chief Executive Officer, and Neil Dev, Executive Vice President and Chief Financial Officer. Before we begin, I need to call your attention to our safe harbor statement on slide two of our 1Q 2021 presentation, which notes that this conference call may include forward-looking statements subject to certain risks and uncertainties. All forward-looking statements should be considered in conjunction with the cautionary statements on slide two and the risk factors in our SEC filings. We will be referring to certain non-GAAP financial measures reconciled to the most comparable GAAP measures that can be found in our earnings press release. In addition, certain metrics discussed today exclude costs for special items as detailed in our earnings materials, all of which can be found on the investor relations section of the Lumen website. With that, I'll turn the call over to Jeff.

Hello, everyone, and thank you for joining today's call. I'm going to take a few minutes at the outset to share my perspective on the quarter and some of the key value drivers I see, not only in our business, but also with respect to our capital allocation and inorganic strategies. After that, I'll ask Neil to walk you through the details of the quarter and key drivers for the remainder of 2021. Then we'll open it up for your questions. Before diving into our results for the quarter, I want to discuss a few points coming out of our investor day in April. I hope those of you who were able to join us gained a better understanding of the markets, products, and services we believe will drive our future growth, as well as a sense of our conviction that we have the right assets, people, investment plans, and execution strategies to grow both revenue and shareholder value over time. The path we reviewed during our analyst day is pretty straightforward. We are combining one of the world's best fiber infrastructures, our deep global interconnections to eyeball networks, and our increasingly robust Lumen platform to build the infrastructure necessary to support a full range of fourth industrial revolution applications and use cases, including artificial intelligence, machine learning, augmented reality, iot and unified communications as of today more than 85 percent of u.s enterprises are within five milliseconds latency of our edge cloud facilities we are well on our way to reach our end of the year goal of 95 percent of u.s enterprises our fiber enabled edge infrastructure together with our embedded security capabilities and adaptive networking services allows Lumen to deliver a differentiated solution set for expanding market opportunities. We are excited about the growing market for these services and our ability to meet those demands. For those who were unable to join our Investor Day, I invite you to go to our website to review the information we share. I'm personally bullish on our approach. It leverages our greatest, most unique asset, one of the world's largest and most powerful fiber-based networks, to drive growth in both core fiber-based network services as well as adjacent services such as security and edge computing that are greatly enhanced by our fiber network. The demand for these services is growing, and we're investing into and are well-positioned to grow with that market. I believe it is a compelling thesis. At the same time, I understand our business needs to deliver top-line revenue improvement today. While we delivered strong EBITDA and free cash flow in the first quarter, the revenue results don't yet meet our expectations. Neil will go into details, but I want you to hear directly from me that we are not satisfied and are focused on growth. As we've mentioned on previous calls, COVID-related lengthening in sales cycles across both public and business sectors continues to create near-term revenue uncertainty. For example, public sector sales at the end of 4Q20 and the first couple of months of 1Q21 were light. We are market share takers in the public sector, and government slowdowns have created fewer opportunities to win new awards. This especially affects the one-time revenue we often see at the beginning of new contracts, which typically includes professional services, equipment sales, and installation charges. Similarly, the state, local, and education customers have naturally focused all of their resources on COVID response. We believe the pause in these sectors will prove to be simply one of timing. While we all began to learn about COVID in the first quarter of 2020, the nature of our business and sales cycles makes the effect of COVID more of a 2021 event for us. As we see the U.S. beginning to come out of the pandemic, we expect to see improvement in the second half of the year. I offer you these details to provide color on the quarter, not to rationalize results. We are very focused on revenue and expect to accelerate growth where we invest. But thus far, our growth is not at the pace required to overcome the declines in voice and legacy data services. We have the assets, the products, the people and processes in place to drive higher levels of revenue growth, and now it comes down to execution. Beyond revenue, we are continuing to do a lot of great work to improve the fundamentals of our business and to drive long-term growth. We have continued to expand the reach, the power and reliability of our world-class fiber infrastructure. Our fiber network is at the core of who we are and is the engine that will drive both our and our customers' success. It is among the best in the world, and we make it better every day. Our Lumen platform allows enterprise customers to seamlessly deploy the connectivity, the infrastructure, and the applications they need to transform their businesses to the new realities of the fourth IR. We have enabled key products and partnerships that drive full-service solutions for our customers and integrate the network within their cloud applications. We have begun to deploy the automation and customer experience that will define our future. Across our business, these changes have driven both higher levels of customer satisfaction and enabled us to maintain strong EBITDA margins. These initiatives are ongoing and I believe demonstrate we're doing the things required to drive long-term growth in revenue, EBITDA, free cash flow, and shareholder value. I'm proud of this work and believe it will define our future success. As I said earlier, though, we have a strong sense of urgency to accelerate top-line growth. We are seeing positive results in our customer interactions and early success with our Edge Cloud efforts. As an example, our SAP alliance has led to the onboarding of major VAR customers on the Lumen platform. VARs like our customer, Christine, Rather than hear my views, though, I thought I'd just share an exact quote from the customer. Through the entire process, we've been impressed with the Lumen offering. Their insight into our business demands and the quality of their team resulted in a packaged offering that targets the key challenges facing value-added resellers in our market space. Obviously, I like to hear customer quotes like this, but I also want to point out that this is the exact intent of our entire Lumen platform. We understand the focus on near-term revenue, but believe too singular a focus on that topic overshadows the many other positives in our business. I'm not going to belabor this point. We shared with you our view of the sum of the parts of our business last year, That information is still on our website, and I would encourage you to give it another look. I think that the simple and straightforward analysis speaks for itself, and the market value for assets such as ours continues to support that basic view. The market cap less than five times the midpoint of our free cash flow guidance and our current EBITDA multiple does not reflect our extensive cyber infrastructure or the growth potential we highlighted in our analyst day. Moreover, we have a strong balance sheet enabled by our due leveraging initiatives. Given our conviction around our growth initiatives and our equity evaluation, I'd like to share a few thoughts on capital allocation. Of course, our first capital allocation priority is to make the investments required to drive healthy growth and returns within our core business. These investments are not linear from one quarter to another, and we expect 2021 capital investment will accelerate from first quarter levels. I am confident we are investing in an appropriate level to support our growth, expand our fiber network, and enable the systems and programs that will continue to drive higher levels of sales, customer satisfaction, and operating efficiency. We are committed to investing in growth. Beyond investing in the business, We're also very focused on our dividend as a key element of our capital allocation strategy. We still get the occasional question or comment about the sustainability of or our commitment to our dividend. Frankly, this puzzles me. As I'm sure you can appreciate, it's difficult for any company to make completely unqualified statements about their capital allocation policy, including dividends, and we're no different. That said, I think we've been clear that we look at our current dividend level as both an appropriate capital allocation approach and an important proof point about our confidence in the future of our business. And with the current payout ratio in the 30s as a percentage of free cash flow, I think the question about sustainability answers itself. We believe the dividend is an important element in our delivery of value to shareholders and that the current level of dividend is supported by sustainable payout ratios. You know, too, we've been focused on strengthening our balance sheet and reducing our interest expense. And we've done a lot of good work in this space. Since announcing the deleveraging plan, we've reduced $4 billion in debt, refinanced more than $20 billion, improved our maturity profile, and reduced cash interest expense by almost $600 million per year. This obviously enhances the financial position of the company and is very beneficial to our free cash flow profile. We did what we said we were going to do here, and there is no question in my mind that it was the right thing to do to sustain long-term value. In terms of interest cost savings, coverage ratios, and credit profile, we have largely achieved the outcomes we targeted with our deleveraging plan. We are maintaining our debt to EBITDA target range and expect to get there over time with a combination of EBITDA growth and debt pay down. Our cash flow profile and balance sheet improvements give us the flexibility to reassess our capital allocation after investing in the business and supporting the dividend. Given our conviction around our sum of the parts analysis, fiber asset valuations, and our business plans, we believe our shares trade at a significant discount to their true value. As we continue to progress toward our leveraged targets, this naturally leads to discussions with the board about share buybacks. We've made no decisions and are not making any specific announcements, but it is certainly part of our discussion. Finally, I'd like to talk about our approach to inorganic opportunities to grow or unlock value. You've heard me say before that we are constantly evaluating alternatives to enhance shareholder value and are open-minded, including divestitures. I know you hear that phrase from virtually every CEO and that it can just sound like CEO talk, and I understand that point of view, but I want to be clear that we are actively looking at selling non-core assets to unlock value in our business, further accelerate deleveraging, and implement potential buyback programs. That said, we have been and will remain disciplined. We have confidence in our future and don't feel compelled to undertake any specific transaction. If we find transactions that are positive to shareholders, we won't hesitate to move forward. Let me summarize before I pass it over to Neil. We understand we must improve our revenue trajectory. We are focused and unflinching in our assessment of what we must do to drive that change. It does not happen overnight in a business such as ours, but we know it must improve. At the same time, I have strong personal conviction that we are doing the things required to position Lumen for the future. We are expanding the reach and capacity of our already powerful fiber network We are improving our product set, transforming our customer experience, and reducing our cost of delivery. And again, I will highlight that we have a strong cash flow profile and an improved balance sheet that allows us to invest in the future of our business. While we reposition ourselves for long-term growth via the Lumen platform for enterprises and Quantum Fiber for mass markets, we will also continue to maintain the discipline required for us to deliver value to our equity holders, not only through growth, but also through inorganic options, the return of capital through dividends, the ongoing reduction of leverage, and should we decide it is a better way to allocate capital, the possibility of share buybacks. With that, I'll turn the call over to Neil to review some of the details from the quarter. Neil.

Thank you, Jeff, and good afternoon, everyone. Let me begin with our financial summary on slide four. For the first quarter of 2021, we delivered solid adjusted EBITDA and expanded adjusted EBITDA margin on a sequential and a year-over-year basis. We also generated solid free cash flow. Based on our progress in the first quarter, we remain confident in our financial performance and are reiterating our outlook for the full year 2021. Turning to revenue on slide five, total revenue in the first quarter declined 3.8%, to 5.029 billion. Adjusting for the sale of a significant portion of our correctional facility business in the third quarter of 2020, our revenue would have declined 3.6 percent. Business revenue in the first quarter declined 3.8 percent to 3.595 billion, or 3.5 percent, adjusting for the business sale that I just mentioned. Our overall business segment revenue performance was impacted by lengthening sales cycles in the current environment that we mentioned during the last few earnings calls in our recent analyst day. Within our business segment, IDEM revenue decreased 2.7% compared to roughly flat in the year-ago quarter. In addition to lengthening sales cycles, our revenue performance this quarter was impacted by some CDN re-rates and a large customer disconnect. Large enterprise declined 3% compared to a growth of 2.3% in the year-ago quarter. As you have mentioned, revenue performance was impacted by lower sales and completion of several projects in public sector. Within compute and application services, we had a few COVID-related projects winding down. Sequential decline in fiber infrastructure services category was a result of non-recurring revenue ramping down from completion of several network deployments without the corresponding benefit of similar revenues ramping up from new sales. Mid-market enterprise declined 5.9% compared to 6.5% in the year-ago quarter. The correctional facility business sale I mentioned impacted mid-markets but was largely offset by a strong quarter for non-recurring revenues for equipment and professional services. Our wholesale channel declined 4.1 percent on a year-over-year basis compared to 6.6 percent in the year-over-quarter. This quarter benefited from non-recurring revenue from a few carrier settlements. Moving to slide six, compute and application services for enterprise channels declined 2.3% year-over-year. As I mentioned, performance was impacted by CDN rerates and the large customer disconnect in our IDEM channel, along with completion of COVID-related projects in the public sector. As highlighted in our analyst tag, this category includes Cloud Edge and a number of our newer capabilities, and we expect it'll take some time to get market traction. IP and data services for enterprise channels declined 2.2% year over year. Performance was impacted by lower sales for hybrid networks as enterprises deal with uncertainty related to future of work. While churn remains relatively stable for traditional VPN networks, we continue to see delayed decision making for new SD-WAN in hybrid network sales. Fiber infrastructure services for enterprise channels grew 1.5% year over year. As I mentioned in my channel remarks, sequential performance was impacted by completion of several large projects in our public sector vertical within large enterprise. We continue to manage voice and other services in the wholesale channel for cash. Turning to mass markets on slide seven. first quarter 2021 revenue declined 3.8%. Within mass markets, consumer broadband revenue grew 1.2% and SVG broadband revenue was flat. We are very focused on the continued rollout of our quantum fiber product. For the quarter, we saw sequential growth in fiber customers by approximately 40,000. We exited the quarter with about 2.5 million homes enabled with fiber and 715,000 broadband customers on fiber. From a mixed perspective, about 15% of our mass markets broadband customers are now on fiber. As we have mentioned before, we expect that future performance will be largely driven by our continued success-based investments in our fiber-to-the-home and small business and execution around driving up penetration of our competitive assets. Turning to adjusted EBITDA on slide A. For the first quarter of 2021, adjusted EBITDA was $2.165 billion, compared to $2.209 billion from the year-over quarter. We continued to expand adjusted EBITDA margins during the quarter, which grew to 43.1% compared to 42.3% in the year-over quarter. We continue to invest in all the product, channel, and customer experience initiatives we highlighted at our analyst day, but were able to more than offset those investments with our continued focus on transformation savings. Capital expenditures for the first quarter of 2021 were $716 million. As we have mentioned, a significant portion of our CapEx is success-based. the lower sales from delayed customer decision-making also resulted in lower success-based capital spending during the quarter. We also continue to see benefits from our capital efficiency programs. In the first quarter of 2021, the company generated free cash flow of $850 million. During the first quarter, we continued to make progress on our deleveraging initiative by reducing net debt by more than $460 million. In January of 2021, we also issued our first sustainability linked bond resulting in interest cost savings and highlighted our strong ESG program. On a year over year basis, we have reduced net debt by 2.1 billion. As Jeff mentioned, we are pleased with the progress we have made towards strengthening our balance sheet and credit profile over the past couple of years. Turning to the business outlook on slide nine, we feel good about the progress to date, and we are reiterating all of our 2021 financial outlook measures. Specifically, we remain confident about our adjusted EBITDA target of $8.4 to $8.6 billion and expected cash flow of $2.8 to $3 billion for the full year 2021. In summary, we continue to deliver solid EBITDA and free cash flow. With a strong balance sheet, we are investing in the business with the objective of improving revenue trajectory and delivering long-term EBITDA and free cash flow for share growth. With that, we'll open it up for your questions. France, would you please explain the process?

Thank you. If you would like to register a question, please press the 1 followed by the 4 on your telephone. You will hear a three-tone prompt to acknowledge your request. If your question has been answered and you would like to withdraw, please press the 1 and the 3. Our first question is from the line of with UBS. Please go ahead.

Great. Thank you. A couple questions. Maybe first on trends that you're seeing in terms of lengthening the sales cycle. Has that been getting worse as we're looking at over the last few months? Any change recently that gives you the confidence that we could see some improvements in the second half? And maybe a question to Neil. There were a few one-time items that you highlighted. Could we get some numbers around that? Maybe the non-recurring benefits in the wholesale segment or the contribution of the large customer disconnect in IGAM. And maybe a final question on the non-core assets. Could you, the potential non-core asset sales, could you talk about what you would consider to be non-core? Thank you.

Thanks, Patya. Let me talk about sales cycles first. I don't know that they're lengthening any more than we've talked about over the last couple of quarters and during our analyst day back in April. We saw sales toward the end of the year lighter than we liked and sales at the beginning of the year lighter. But we had good sales in March, and so we're starting to – we've got a good, strong funnel there. The market for our products and services are there. We're seeing better sales in March. I don't know if that's an overall change yet in the sales cycles, but things are starting to close again. And then with respect to non-core assets, I'll jump to the middle question and let Neil answer that. You know, I don't want to get into specifics about different parts of our business. and which ones that I'd call core and non-core. I think there's probably a pretty good sense of what those are. But if you look at where we invest, we're investing heavily in certain markets and certain capabilities and certain products, and those are the things that we think are core. So our fiber infrastructure, our edge computing, our platform that we're building, our customer experience, quantum fiber, all of those things we think are core to us the products and services that we sell. And so we'll continue to focus our investments there. Neil?

On the question on some of the one-time items, in terms of IGAM, I called out a couple of things. One is we had some re-rates for CDN. We typically see that for some of our large customers just to get the rates to market. And over time, we'll see volume growth. And we also had a large customer disconnect. It's a customer that we've had for seven plus years. We just couldn't get to the right commercial terms going forward. Combination of those two things roughly was $15 million impact sequentially for IGAM. In terms of large enterprise, it was primarily public sector. There were some COVID-related projects winding down, like I mentioned, and also like Jeff referenced in his remarks and I mentioned as well, fiber infrastructure-related projects completing. And those two things in aggregate was roughly a $40 million impact sequentially.

our next question is from the mind of eric luco with wellspargo please go ahead great thanks i appreciate you taking the question um jeff i just wanted to follow up um You know, I know you said that you would look at, you know, potential divestitures. You did have a strategic review on your consumer footprint recently. Just wondering if maybe you could comment on that as maybe an area you would at least look at and related to that, you know, is that business sufficiently separated from a network perspective from kind of your core enterprise business that you potentially could consummate, you know, such a deal in the relatively near term? um it's an opportunity that arise and then my second question was on your quantum footprint i've seen fiber penetration almost 30 percent maybe you could just talk about you know where you're winning share in that footprint is it coming from more new accounts or are there a lot of existing customers you're upgrading from legacy technologies and then you know any reasonable target in your more mature fiber markets in terms of penetration thank you sure and and i'll try and

provide a little more color to Patia's question, but not too much. If you look at core and non-core, if you're looking at Denver and the network that we operate here in Denver, there's a strong tie between some of our commercial business and some of our mass market business. If you look in other markets, that's not as strong. So what we will look at with respect to the consumer copper network, that type of thing, would be looking at markets that we don't think are necessarily core to our quantum fiber strategy. I don't want to be very specific about what those could be or might be, but I do want to emphasize that we're open to looking at divestitures, and we actively pursue them. Now, I'm not ready to announce any deals because we don't have one, But I do want to reinforce that this isn't just CEO talk. It isn't just me saying, oh yeah, we're open to whatever. We sold the majority of our corrections business. We've looked at other parts of the business and we'll continue to do that and make sure that we're focused on the core of what's going to drive success for Lumen, back to the fiber network, back to our platform capabilities. things like edge computing, dynamic connections. We recognize with the change coming for our customers in the fourth industrial revolution, those are the core assets that are going to drive our growth. And if it's not core to us, then we're open and opportunistic about considering other alternatives. Neil, would you take the second half?

Sure, Jeff. Eric, in terms of your question on quantum fiber, you know, what we see is our micro-targeting approach is working. And from an aggregate level, I know we're at 28 percent penetration, and that's because, you know, as we are driving up our penetration, we're also, you know, adding more units. But if we look at certain neighborhoods, certain markets, where we've been there for a while, and we track the penetration by aging of those deployments. In some markets, we're up in the 40%, 50% zip code. So we clearly think there's a fair amount of opportunity to continue to drive the penetration up. So we'll continue with our focus on adding more fiber to the home and small business and driving up those penetration rates.

Great. Thank you.

Our next question is from the line of Simon Flannery with Morgan Stanley. Please go ahead.

Thank you very much. Good afternoon. Jeff, can you just talk about the buyback program and what the triggers would be? You talked about getting down to the leverage target. Do you need to get to the top end of the range to start the buyback programs, the 325, or do you need to have a deal that gets you there? You could always start a program now even if you didn't necessarily use it. And then, Neil, you had a very impressive performance on the OPEX side, particularly sequentially. We saw a big drop in things like SG&A. I know there was some kind of changing in your allocations. Perhaps you could talk through any of the cost-saving items that were driving that. Thank you.

Thanks, Simon. And as I said in the kind of prepared remarks, we've made no decisions about whether we'll institute a buyback program or not. It's a topic of discussion for our board. The size, duration, parameters, all of those types of things, the triggers that you referenced would be part of our discussion with our board. And so we will continue to have those discussions. I don't have any specifics to share at this time. But our purpose in raising it with you today is is to signal that we believe our shares are undervalued and that considering buyback is a potentially attractive capital allocation approach that we might take and want to be clear that it is something that we're considering.

In terms of the OPEX savings, I would say a big part of what you see in this quarter is is the run rate, the full quarter benefit of the run rate savings that we achieved in the fourth quarter. So if you recall, we achieved the goals that we had for the transformation program. And so we see that benefit flowing through. And in addition to that, we had incremental savings that we achieved during the quarter as well. So that'll be an ongoing thing for us. We will be focused on taking costs out of the business and part of that we're investing back in all the things that you heard us talk about in the analyst day, but the overall transformation program will continue for us.

Great. Any sense on how it flows through the rest of the year? Are there other big step functions in the cost savings, or is it pretty linear from here?

You know, like always, we'll be very milestone-based about it. And so some of the things that we're doing from a customer experience perspective, you've heard a lot of our leaders talk about some of the automation initiatives. As we deploy those, we can take cost out of the organization. At the same time, it enables us to scale. So, no, I think linear is probably a pretty good assumption. But overall, I would say net of investing in the business and driving those savings, we feel pretty good about our full year EBITDA guidance of 8.4 to 8.6. Great.

Thank you.

Our next question is from the line of Frank Louton with Raymond James. Please go ahead.

Great. Thank you. I want to go back on the potential divestitures. You said you do consider it positive for shareholders Can you give us a little more color on how you see that? I mean, I think some of the issue in the past has been, you know, buyers pay a price, but there's a lot of overhead and so forth that doesn't necessarily go away. Now you've got CAF going away, you know, and some markets as well. Is there a materiality threshold of, you know, for a sale price that makes it positive? I mean, I'm sure you could do a $10 or $20 million deal with it. It may not be worth the time. Give us a thought on how you think about sort of the magnitude and, you know, that statement you made, Jeff, about, you know, consider if it's positive for shareholders.

Thanks. Yeah, I won't give any comment on the magnitude, but I will tell you what positive looks like and what will trigger a decision is that we think it's in the interest of our shareholders to do that. Price certainly has something to do with that. Our ability to separate the business from Lumen has something to do with that. Our ability to capture and make sure that we don't have dis-synergies. I mean, there are all sorts of things that go into our valuation metrics that go on with that. And frankly, are we going to invest in it? If we're not going to invest in it, then it's obviously not something core to us. So all of those types of things go into the decision matrix for any deal that we do.

Okay. And just a quick follow-up. Do you have an idea of maybe how many customers or an impact you think you might be coming from the EBVP plan that's, I guess, going into place maybe starting next week?

No, I don't have any kind of customer count. I will tell you that just like we did with the Keep America Connected work with the FCC, that we're working with them. And we support the idea of helping our customers, our impacted customers, during this difficult time. And so we'll continue to work with the FCC. Might have some update later in future quarters about what that really means for us. But right now it's too early to say.

All right, great. Thank you.

Sure. Our next question is from the line of James Ratcliffe with Evercore ISI. Please go ahead.

Thanks for taking the question. Understanding the potential for divestiture and your view on the value of the business. So can you give us any color on why something substantive hasn't happened yet? Presumably you've had these conversations. What have been the barriers? What have been the issues that have prevented the divestiture or sale of the business sector to this point? Is it just price or the other things going on? Thanks.

Neil, why don't you take it?

Sure. I think one of the key things that Jeff highlighted is that we're being very disciplined about it because we want to make sure that it's accretive to our shareholders, that it really creates value for our shareholders. With all the deleveraging that we've done and the strengthening of the balance sheet that we've done, We don't really have to do anything as such, but we think there are things that we could do that enhance our shareholder value. And so we're not in a hurry to get something done just for the sake of getting something done. It really is about doing something that creates more shareholder value. And that's why it's not a timeline-driven initiative that we have to deliver or we have to do this. It really is about creating more shareholder value.

And we've spent the last couple of years working on improving the fundamentals of our business, those things that even if we don't think they're core long-term, we've improved our customer experience, we've reduced churn, we've stabilized things across the operating costs, and we'll continue to do those things. If you look at the mass market business as an example on the consumer side, we grew something like 40,000 broadband units high-speed broadband ads over the last quarter. And so we've been making investments in different parts of our business to improve them up to this point.

Great. Thank you. Our next question is from the line of Nick DelDeo with Moffitt Nathanson. Please go ahead.

Hey, thanks for taking my questions. Now, are you confident that you can accelerate revenue growth without having to backpedal on the profitability and return metrics that you've enforced for the business, you know, since the deal closed? Has the market moved at all such that those metrics may need to be adjusted, or is that not something you're saying?

Nick, so, you know, one of the things that you don't see in our revenue line, but you hopefully see that in our profitability metrics is our focus on that and our focus on profitable revenues. So if you think about our business, every month you have churn and you're replacing that with newer services. And we focus on profitable revenues. And so as we've managed the business over the last couple of years, the revenues become more durable, more profitable. And if you think back to all the plans that we shared at the analyst day, fiber is foundational to all of that. And so being on that is a big part of our value proposition. And so we don't think we have to sacrifice profitability. In fact, we think our approach, it's a better customer experience when we have the customer on that. And all of the higher layer services really leverages our infrastructure. And it is a better experience for the customer to When there is automation, there is self-service, which drives a very different margin profile. We're seeing that in the consumer space, and we're seeing that in the enterprise space. So, yeah, we don't think we need to make that tradeoff. Now, in terms of investing to get some of these things going in terms of sales and marketing, some of the investments we're making with our partnerships, the ecosystems –

uh brand etc we're leaning in and making those investments but over time you know the underlying product profitability we don't think you don't have to we don't have to make any trade-offs there okay okay that's helpful and then you know maybe one one bigger picture question on revenue you know as i think back um over the last several years you've made some very you know as you know some very substantial and positive changes to the business um I think Salesforce, customer service, new products, those should have all helped the revenue trajectory. If we set aside this quarter's results specifically and instead think about the multi-year growth trajectory you've had, how is that compared to your expectations from years past? And what do you think the primary variances have been attributable to?

So, you know, I would point you towards, you know, some of the categories that we've laid out for our reporting in terms of our expectation. Now, we're not where we need to be. And part of that is the environment that we're in and some of the delayed decision-making and sales cycle lengthening that we've highlighted. But Jeff mentioned, you know, we had a good sales month in March. But going forward, I think you look at our reporting, that we'll manage for cash. On the enterprise channels, voice and other will continue to decline and we'll manage that for cash. But as we look at the areas that we're investing, whether it's compute and application services, IP and data services, and our fiber infrastructure services, we expect to improve, continue to improve our revenue trajectory. Just to give you an example on IP and data services, right now we're seeing churn, which is pretty much in line with our historical averages, but we're not selling a lot of large new networks. But we expect that to change as we look forward. So those would be the categories that we'd expect to see improvement.

Okay. Thank you.

Our next question is from Brett Feldman with Goldman Sachs. Please go ahead.

Yeah, thanks for taking the question. And Jeff, you noted during your remarks earlier that in the areas where you're making significant investments, you are seeing good growth. And while we can see that there are pockets of growth across portions of your business based on your reporting, in aggregate, most of your revenue streams are still experiencing a degree of pressure. So it certainly would suggest that, you know, there are areas where you could see a positive response to stepped up investment. So with that sort of context, I guess I'm intrigued that, buybacks are now sort of under evaluation. As the board looks at the opportunity to potentially start repurchasing shares, what are the alternatives that you're going to be comparing it against? What are the criteria to make additional direct investment in the business, whether it's a CapEx or the sales force or a product, or maybe even going out and pursuing acquisitions that might be complementary to the business versus the returns that you might get from purchasing your shares? Thank you.

Sure. And I think you answered your own question a little bit in that those are the alternatives. Can we invest in the business? Are there parts of the business we want to invest in more heavily? We have not yet started growing our edge computing to the level that we want. Now, that's not unexpected because it's a brand new product set in a brand new market. So, you know, we're very focused on it and pleased with the the reception in the market, but we think it can be great big. And so if we think it can be big, we would obviously continue to invest in that if we get the market traction. Neil mentioned in his comments that we tend to be success-based in our capital investments. And so we'll make sure that we can continue to accelerate growth by investing in those. And I'll point to mass markets for quantum fiber. You know, we set out a couple of years ago We were investing heavily in bonding and vectoring and upgrading the copper plant. We've stopped all of that. We invest in fiber. We are focused on fiber for that business. So opportunities to increase there are also things that would be on the table. Investing in our sales force. All of the things that you mentioned to drive revenue because we are very focused I'm driving revenue, improving the revenue trajectory and driving that performance going forward.

Yeah, the one thing I would add, Brad, is that if you look at the midpoint of our free cash flow, we're at $2.9 billion. Our dividend of $1.1 billion leaves us $1.8 billion of discretionary free cash flow, right? So there is a question of, obviously, allocation and timing and sequencing.

and so those are all going to be parts of the discussion that we continue to have with the board our next question is from the line of michael rollins with city please go ahead thanks and good afternoon a couple follow-ups and then just a larger question um so first you mentioned some of the headwinds you quantified some of the headwinds in an earlier question in igam and i think relating to the public sector. I was just curious if you could share the size of the revenue benefits you also disclosed on the settlement payments that you referenced in the initial commentary. Second, just curious if there's any currency impact sequentially or year over year that we should be mindful of. And then just a larger question. You mentioned in a market like Denver, you see a synergy between the commercial and the mass market side. And I'm curious if you take the top 10 vendors, your top 10 markets where you see that synergy between commercial and mass market, what does that look like in terms of the number of homes or population that you're serving and how upgraded those networks are from the context of fiber and the quantum product? Thanks.

So I'll start with the easy one. Currency was not a factor either sequentially or year over year. In terms of wholesale, you'll notice the business was roughly flat sequentially. And like I mentioned, there was a benefit from some carrier settlements, which were roughly about $15 million. And in mid-markets, we had a couple of, you have to keep in mind, a couple of things going on. One is, as you look at mid-market year over year, we did have the sale of the correctional facility business or a significant portion of that in third quarter of last year. And, you know, if you look back to first quarter of last year, that was roughly $15 million or so. And that was offset during the quarter with we did have some good wins in the mid-market segment, and there were some one-time revenues related to that, which included equipment and pro services. So if you look at the percentage change year over year, you don't really have to normalize for that if you're normalizing for non-recurring revenues. So in terms of your question on top 10 markets, I can take a shot at that. Or Jeff, do you want to?

Yeah, I'll try and then you can fill in the blanks. I don't have any numbers to quantify the questions you have about what are top 10 markets, how many homes there are, how many fiber homes, any of that. But let me tell you about the strategy in those top markets. And that is when we build fiber down a street to go to a residential home, we also pass small business customers, we pass mid-market customers, we pass enterprise buildings, we pass wholesale locations and government locations. And so we know that as we build infrastructure in those top markets, there's a lot of synergy that comes from the network that we build and the people that we use to operate it in the way that we deploy it. And that's not going to be true, and I'm always hesitant to pick markets by name. I pick Denver because that's where I'm sitting today. But, you know, if you look at some rural small town, we don't have those same opportunities. And so they're not going to be as attractive to invest in. In addition, we follow a, when it comes to the consumer business, a very diligent micro-targeting strategy where we look at the cost to build, we look at the densities, the average penetration rate, what we think we can accomplish in the market, the needs for the services, and we use those types of levers or triggers to identify where we want to build and where we don't want to build. Those typically are pretty good in our dense urban clusters like a Denver. Neil, I don't know if you want to add.

I don't really have anything to add.

Okay. Thanks, Mike.

Thank you. We're ready for the next question.

Our next question is from the line of Phil Cusick with JP Morgan. Please go ahead.

Hi, guys. Thank you. First, we've talked about activity and sales ramping in the second half. Do you think that that means that revenue can ramp in the second half as well, or do the sort of typical sales cycles mean that we're really looking at an improvement in 2022? And then second, Jeff, I apologize for coming back to this, this selling of non-core assets, but it seems like it's something we've been through before. Is this a new effort or a continuation of the strategic review that you went through a couple of years ago? And since then, has there been any change in your view of what assets you would be willing to sell or what appropriate structures might be? Thank you.

Let me take the second one first. It's not a new initiative. I've been saying for the last couple of years, We're working on looking at how we maximize shareholder value with the assets that we have. Does our opinion change over time? Potentially, depending on what the market price is for those assets and how well we're performing with them. So, yeah, the calculations can change over time, but this isn't something new. The thing that I'm trying to address here is I get comments from time to time that say, yeah, everybody says that. I'm sure everybody does say that. I just want you to know that we are serious about it and that we are looking and continue to look at non-core assets and that we'll continue to focus on how do we look at all of our assets and generate the best shareholder return with all those assets. Neil, do you want to take the first part?

Phil, on our commentary on the second half, I would say we're fairly optimistic, but there is also a fair amount of execution in front of us. Like Jeff mentioned, we had good sales month in March. If you think about typical timelines for us in terms of sales to installs and turning into actual revenue, We need very good sales in the second quarter, so we need to execute on sales in the second quarter. We need to execute on driving up usage on a lot of our usage-based products and services. We are leaning into a lot of new initiatives that you heard us talk about. Those are emerging opportunities, and we need to see market traction on those initiatives. We have also seen a number of announcements from us in terms of our partner ecosystem. We're very optimistic about those partnerships. We're working well with the partners there. We're going to market together, and we'll need to see good traction on those partnership ecosystems. So, yeah, it's all about execution. And if we do execute, then we expect to see not only just sales order ramp, but also revenue improvement.

Thanks, guys. Jeff, if I can follow up, there's a ton of interest in fiber to the home, and I apologize, I keep coming back to this theme, but would you consider taking direct investment in an acceleration in that business?

If we thought that it was in our shareholders' interest, absolutely. Okay. Thanks again, guys.

Thanks, Phil. France, we've got time for one last question.

Thank you. Our last question then will be from the line of David Barden with Bank of America. Please go ahead.

Hey, guys. Thanks so much for squeezing me in. I guess, Jeff, I wanted to ask you about kind of the competitive landscape, you know, starting with Verizon's kind of renewed interest in the business segment as a platform for selling their 5G network and obviously AT&T, you know, being the market leader in that, you know, you recently announced a partnership with T-Mobile. Is the landscape changing in a way that kind of necessitates a mobile product at this stage, or is that more of a prophylactic measure just in case? And then the second question, Neil, could you – remind us in the context of this stock buyback conversation what the leverage target is, when you want to achieve it, and have you floated this by the rating agencies, and what have they said? Thanks, guys.

With respect to T-Mobile and 5G, we're really excited about the T-Mobile relationship that we have. We think that there's a great opportunity to marry their 5G network with our cyber network and deliver the advantages of both to our mutual customers. And so we're super excited about it, especially as it relates to edge computing, and we'll continue to invest in that. I don't have specific use cases, but things like automated manufacturing, robotics, all of those types of things will really be able to leverage, I think will be able to leverage the 5G network of T-Mobile with the fiber network of Lumen. Now, I always believe that wireless means exactly what the word says, just a little less wire, and that communications wants to get to the fiber optic very quickly, and that's where the strength of the Lumen network is. is in the fiber backbone that we have, the fiber connectivity, the deep peering interconnections, all of those types of capabilities. And I think they're very competitively placed in the market. Yeah.

David, in terms of your question on leverage target, like Jeff mentioned, we haven't changed the target. The target is 2.75 to 3.25. But the key point is, from a timeline standpoint, We don't see a real urgency to get there right away. We'll get there over time because that is just one data point. You have to look at holistically where we stand and some of the outcomes that we've achieved in terms of our interest cost savings, the coverage ratios that we have, our access to markets, our maturity profile, et cetera. So overall, we are very comfortable looking with getting there over time. In terms of the rating agencies, we're in constant conversations with them. We provide them regular updates in terms of our business. And like Jeff mentioned, we don't have anything specific yet to share with them. And when we do, we'll obviously have that discussion.

All right. Well, thank you all for joining us today. I appreciate everybody taking the time. I guess I'll summarize with a couple of thoughts. First of all, we're focused on revenue, profitable revenue. We never talk about anything but profitable revenue and free cash flow. So we continue to stay focused as a company on the free cash flow that we generate, but driving that through profitable revenue growth. We're excited about the capabilities that we talked to you about a few weeks ago at the analyst day. We think we're bringing the products and services, and the capabilities over the Lumen platform that the market needs and that the fourth industrial revolution demands. And so we're really excited about our partnerships, like the one that you asked about with T-Mobile, because we think that helps us and augments our capabilities to deliver that, and we're starting to see success with some of those partnerships. We continue to invest in growth. We aren't – skimping on capital. We are focused on growing our business where we think the market will go. We're focused on continuing to augment what we believe is one of the world's most powerful fiber networks, and we'll continue to do that both on the mass market side and on the enterprise side. Now, we also think that our shares are undervalued, and that brings up the questions for our board about what's the best capital allocation approach, and so we wanted to to mention that to you that we are having those discussions uh with the board and then lastly you know we are we've got a lot of questions on this um but we are serious about looking at the best way to maximize all of our assets for our shareholders some of those that are core invest heavily in them those that are non-core look if there are opportunities to um to divest them or or take cash out of them. We will look at what we think is the best strategy for each of those types of assets for maximizing value. With that, I'll wrap the call. Thank you for your attendance today. Thank you for your interest in Lumen. We appreciate it.

Thank you. We would like to thank everyone for your participation and for using the Lumen conferencing service today. This does conclude the conference call. We ask that you please disconnect your lines. Have a great day, everyone.