ManpowerGroup

Welcome to the Manpower Group First Quarter Earnings Results Conference Call. At this time, all participants are in a listen-only mode until the Q&A session of today's conference. This call will be recorded. If you have any objections, please disconnect at this time. And now I will turn a call over to Manpower Group Chairman and CEO, Jonas Priesing. Sir, you may begin.

Thanks for joining us today for the First Quarter Conference Call for 2021. On the call with me today is our Chief Financial Officer, Jack McGinnis. For your convenience, we have included our prepared remarks within the investor relations section of our website at manpowergroup.com. We will start by going through some of the highlights of the quarter, then Jack will go through the operating results and the segments, our balance sheet and cash flow, and guidance for the second quarter. I will then share some concluding thoughts before we start our Q&A session. But before we proceed, Jack will now cover the Safe Harbor language.

Good morning, everyone. This conference call includes forward-looking statements, including statements regarding the impact of the COVID-19 pandemic, which are subject to known and unknown risks and uncertainties. These statements are based on management's current expectations or beliefs. Actual results might differ materially from those projected in the forward-looking statements. We assume no obligation to update or revise any forward-looking statements. Slide two of our earnings release presentation further identifies forward looking statements made in this call and factors that may cause our actual results to differ materially and information regarding reconciliation of non-GAAP measures.

Thanks Jack. It has been one year since we first referred to the unfolding uncertainty of COVID-19 and the resulting lockdowns in many of our markets. At that time, we all had little idea of the magnitude of what lay ahead or what the road to recovery and the most challenging operating environment in our history would look like. From that moment on, we were determined to mitigate the impact on our financial results with early and strong actions and continue our investments in strategic initiatives so we emerge stronger when the pandemic ends. Those priorities have enabled us to start 2021 in a good position as we see that the signs of recovery continue to play out in many markets. That said, the recovery is uneven and although many markets are steadily strengthening, other markets, particularly in Europe, continue to experience COVID-19 related difficulties, which are resulting in the need for more restrictions and which is impacting their rate of recovery. Overall, we believe are heading in the right direction and expect continued improvement. Turning to our financial results, in the first quarter, revenue was $4.9 billion, up 1% year over year in constant currency. We saw increased demand in many of our key markets, and this resulted in a better than expected financial performance. On a reported basis, we recorded an operating profit for the quarter of $98 million, Excluding restructuring charges in the prior year, operating profit was up 8% in constant currency, marking a significant sequential improvement from the operating profit decline of 24% in the fourth quarter. Operating profit margin was 2%, up 120 basis points from the prior year on a reported basis, and after excluding restructuring charges in the prior year, operating profit margin increased 10 basis points. Earnings for diluted share was $1.11. Excluding restructuring charges in the prior year period, this reflects a constant currency increase of 28%. The improving demand for our services also correlates to the recent results of our Q2 2021 Manpower Group Employment Outlook Survey, which indicated broad-based improvements in hiring intentions by employers. Our survey of 42,000 employers in 43 countries noted positive net employment trends across the majority of markets, a markedly different and improved outlook compared to the same time last year. 77% of employers anticipate returns to pre-pandemic hiring levels before the end of 2021, which is also a significant improvement from previous quarter surveys. Among the major markets, the U.S. topped the list in terms of overall hiring intentions for the second quarter. As the demand for skilled workers continues to strengthen, technology-related roles continue to be in demand as has been the case throughout much of the crisis. However, we're now seeing strengthening demand also for talent within the manufacturing sectors as evidenced by the strong manufacturing PMI data in March. Even the industries most impacted by the pandemic, hospitality, entertainment, and airlines, are showing positive signs of rehiring with indications they will see significant increases in the second half of this year. Logistics also shows no signs of reverting back to pre-crisis levels as the consumer shift to online retail is likely structural. As workplaces reopen and workers return in phases, we are seeing demand for HR skills, especially with a greater focus on hiring and well-being. And this is evidenced in the significantly improved demand for our RPO services. Organizations that were reducing staffer levels in 2020 are now seeking strategic and operational flexibility as they optimize their workforce plans, reassess talent needs, and implement hybrid work models. We are well positioned to provide the expertise and services to meet this rising demand. I'd now like to turn it over to Jack to take you through the financials and country performance details.

Thanks, Jonas. Revenues in the first quarter came in above our constant currency guidance range. Our gross profit margin came in at the midpoint of our guidance range. Our operating profit was $98 million, representing an increase of 161%. or 146 percent on a constant currency basis. Excluding restructuring charges in the prior year, operating profit increased 14 percent or 8 percent on a constant currency basis. This resulted in an operating profit margin of 2 percent, which was 50 basis points above the high end of our guidance. Breaking our revenue trend down into a bit more detail, after adjusting for the positive impact of currency of about 6 percent, our constant currency revenue increased 1 percent. After considering net dispositions and fewer billing days, the organic days adjusted revenue increase was 2 percent. This represented a significant improvement from the fourth quarter revenue decline of 6.5 percent on a similar basis. Turning to the EPS bridge on slide four, earnings per share was $1.11, which significantly exceeded our guidance range. Walking from our guidance midpoint, our results included improved operational performance of 42 cents, slightly lower than expected foreign currency exchange rates, which had a negative impact of one cent, a slightly better than expected effective tax rate that added one cent, and a lower weighted average share count from share purchases that also added one cent. Looking at our gross profit margin in detail, our gross margin came in at 15.6 percent. Underlying staffing margin contributed to a 10 basis point reduction. A lower contribution from permanent recruitment also contributed 10 basis points of GP margin reduction, which was offset by a higher mix of MSP gross profit on very strong growth in the quarter. Next, let's review our gross profit by business line. During the quarter, the Manpower brand comprised 63 percent of gross profit. Our experienced professional business comprised 21 percent, and Talent Solutions brand comprised 16 percent. During the quarter, our Manpower brand reported an organic constant currency gross profit growth of 2 percent. This was a significant improvement from the 11 percent decline in the fourth quarter. Gross profit in our experience brand declined 6 percent year-over-year during the quarter on an organic constant currency basis, which represented an improvement from the 14 percent decline in the fourth quarter. Talent Solutions includes our global market-leading RPO, MSP, and right management offerings. Organic gross profit increased 6% in constant currency year-over-year, which is an improvement from the 1% growth in the fourth quarter. This was primarily driven by our MSP business with double-digit GP growth. Our RPO business experienced significant improvement during the quarter and crossed back to low single-digit percentage growth in gross profit. Our right management business continues to see a runoff from previous outplacement activity as recovery strengthens and experienced a reduction in gross profit of about 1 percent year over year. Our SG&A expense in the quarter was $670 million and represented a 2 percent decline on a reported basis from the prior year. Excluding restructuring charges in the prior year, SG&A was flat on a constant currency basis. Currency changes reflected an increase of $35 million. The remaining underlying decrease was driven by $1 million from net dispositions and $2 million of operational cost reductions. SG&A expenses as a percentage of revenue represented 13.6 percent in the first quarter, reflecting first quarter seasonality in revenues. The America segment comprised 20 percent of consolidated revenue. Revenue in the quarter was $1 billion, an increase of 1 percent in constant currency. OUP was $44 million. Excluding restructuring costs from the prior year, OUP increased 52 percent in constant currency, and OUP margin increased 150 basis points to 4.4 percent. The U.S. is the largest country in the America segment, comprising 61 percent of segment revenues. Revenue in the U.S. was $609 million, representing a flat trend compared to the prior year. Adjusting for franchise acquisitions in days, this represented a 1% increase, which is an improvement from the 5% decline in the fourth quarter. Excluding restructuring charges in the prior year, OUP for our U.S. business increased 122% year-over-year to $29 million in the quarter. OUP margin was 4.8%. Within the U.S., the Manpower brand comprised 35% of gross profit in the quarter. Revenue for the Manpower brand in the U.S. increased 7 percent when adjusted for days and franchise acquisitions, which represents a significant improvement from the 2 percent decline in the fourth quarter. The Experis brand in the U.S. comprised 29 percent of gross profit in the quarter. Within Experis in the U.S., IT skills comprised approximately 80 percent of revenues. Experis U.S. revenues declined 11 percent on a days-adjusted basis during the quarter, representing an improvement from the 14 percent decline in the fourth quarter. The U.S. experience business experienced revenue trend improvement during the quarter and exited the quarter in single-digit percentage declines, and we expect to cross over to growth late in the second quarter. Town Solutions in the U.S. contributed 36 percent of gross profit and experienced revenue growth of 6 percent in the quarter. This was driven by RPO, which experienced significant double-digit revenue growth as hiring programs continue to strengthen. The US MSP business continued to perform well and experience mid to high single-digit revenue growth in the quarter. Career transition activity continued to run off, which contributed to revenue reductions and right management in the US, as other talent solutions offerings experienced solid growth. Provided there are no significant business restrictions impacting our clients across the US, In the second quarter, we expect ongoing underlying improvement in revenue growth for the U.S. in the range of 23 percent to 27 percent year over year. To provide a bit more context, comparing expected second quarter revenues to pre-crisis levels on an organic basis, this represents a 4 percent decline from 2019 results using the midpoint of our guidance for the U.S. Our Mexico operation experienced a revenue decline of 4% in constant currency in the quarter, representing an improvement from the 6% decline in the fourth quarter. As discussed last quarter, Mexico is in the process of advancing labor legislation that could prohibit certain types of temporary staffing not considered specialized services. The proposed legislation is in the process of review by the Senate. When the legislation is adopted in final form, we will assess the potential impact on our business. It is possible the legislation could be finalized before the end of April, and we would expect the effective date would be a number of months following enactment of the new law. We will provide a further update during our second quarter earnings call. Mexico represented between 2.5 and 3 percent of our global revenues in 2020. Revenue in Canada increased 3 percent in days adjusted constant currency during the quarter. This represented an improvement from the fourth quarter days adjusted revenue decline of 10 percent. Revenues in the other countries within Americas increased 9 percent in constant currency, reflecting improvement from the 4 percent increase in the fourth quarter. This was driven by significant constant currency revenue growth in Argentina, Brazil, and Chile. Southern Europe revenue comprised 44 percent of consolidated revenue in the quarter. Revenue in Southern Europe came in at $2.2 billion, crossing over to growth of 2% in constant currency. This reflects ongoing improvement from the fourth quarter trend driven by France, Italy, and Switzerland. OUP equaled $73 million. Excluding restructuring costs in the prior year, OUP increased 2% in constant currency, and OUP margin was flat at 3.4%. France revenue comprised 55 percent of the Southern Europe segment in the quarter and increased 1 percent in days adjusted constant currency. Although increased restrictions slowed the rate of underlying revenue improvement, the French business performed well in a challenging environment. This reflects the days adjusted constant currency decline of about 9 to 10 percent in January and February and growth of 27 percent in March as we began to anniversary the onset of the pandemic. OUP was 43 million in the quarter, and OUP margin was 3.6 percent. As we begin the second quarter, despite the increased restrictions in France, we are holding associates on assignment relatively steady and cautiously anticipate modest improvement in activity during the quarter. We are estimating a year-over-year constant currency increase in revenues in the range of 68 percent to 72 percent in the second quarter overall, as we anniversary the bottom of the pandemic. Comparing estimated second quarter revenues to pre-crisis levels in constant currency, this represents an 11 percent decline compared to 2019 levels in the second quarter, using the midpoint of our guidance. Revenue in Italy equaled $403 million in the quarter, reflecting an increase of 14 percent in days adjusted constant currency, which was a significant improvement from the 3% growth in the fourth quarter. Excluding restructuring costs in the prior year, OUP increased 13% year-over-year in constant currency to $19 million, and OUP margin was flat to the prior year. Italy is already performing above pre-crisis 2019 levels in the first quarter. We estimate that Italy will continue to perform very well in the second quarter, with year-over-year revenue growth in the range of 42% to 46%. Revenue in Spain increased 5 percent in days adjusted constant currency from the prior year. This represents a reduction from the significant growth in the fourth quarter, which reflected significant seasonal year-end logistics activity. Revenue in Switzerland increased 7 percent in days adjusted constant currency from the prior year in the quarter. This represents a significant improvement from the 14 percent decrease in the fourth quarter. Our Northern Europe segment comprised 23 percent of consolidated revenue in the quarter. Revenue declined 2 percent in constant currency to 1.1 billion, representing a significant improvement from the 11 percent decline in the fourth quarter, driven by all major markets. Excluding restructuring costs in the prior year, OUP decreased 14 percent in constant currency, and OUP margin decreased 10 basis points to 0.4 percent. Our largest market in Northern Europe segment is the UK, which represented 38% of segment revenue in the quarter. During the quarter, UK revenues grew 6% in days adjusted constant currency, which represented a significant improvement from the 7% decline in the fourth quarter. Our UK business continues to see strong public sector activity and increased demand across all brands. The U.K. is already performing above pre-crisis 2019 levels in the first quarter. We expect growth in the 30 percent to 35 percent constant currency range year over year in the second quarter, which also reflects significant new customer activity. In Germany, revenues declined 16 percent in days adjusted constant currency in the first quarter, which represented a significant improvement from the 31 percent decline in the fourth quarter on the same basis. Although Germany continues to be a difficult market for our industry, we expect to see ongoing revenue improvement in Germany with year-over-year growth in the second quarter. In the Nordics, revenues declined 1% in days adjusted constant currency, representing an improvement from the 6% decline on the same basis from the fourth quarter. Revenue in the Netherlands decreased 4% in days adjusted constant currency, representing an improvement from the 12 percent decline on the same basis in the fourth quarter. Belgium experienced a day's adjusted revenue decline of 14 percent in constant currency during the quarter, which also reflects improvement from the 25 percent decline on the same basis in the fourth quarter. Other markets in Northern Europe crossed over to growth in the quarter. Revenue increased 18% in constant currency, which represents ongoing improvement from the fourth quarter increase of 9% in constant currency. This was driven by strong revenue growth in Poland, Russia, and Ireland. The Asia Pacific Middle East segment comprises 13% of total company revenue. In the quarter, revenue was flat in constant currency to $627 million. OUP was $19 million. Excluding restructuring costs in the prior year, OUP decreased 7% in constant currency, and OUP margin decreased 30 basis points to 3%. Revenue growth in Japan was up 6% in days-adjusted constant currency, which represents a slight improvement from the 5% growth rate in the fourth quarter. Our Japan business continues to perform very well, and we expect ongoing revenue growth in the second quarter. Revenues in Australia were flat in days adjusted constant currency. This represented an improvement from the 2 percent decline on the same basis in the fourth quarter. Revenue in other markets in Asia Pacific Middle East declined 7 percent in constant currency, which was equal to the rate of revenue decline in the fourth quarter. Now that manpower group Greater China Limited has released their 2020 annual report, we'd like to provide a brief update on their results. As we previously disclosed, we remain the largest shareholder and record our approximate 37 percent share of earnings below operating profit. In 2020, the company successfully managed an extremely challenging environment and recorded year-over-year revenue growth of 6 percent, which included 28 percent staffing revenue growth in mainland China, and achieved an increase in profits attributable to owners. We are very pleased with the progress of Manpower Group, Greater China Limited. I'll now turn to cash flow and balance sheet. During the first quarter, free cash flow equaled 128 million compared to 172 million in the prior year quarter, reflecting more significant accounts receivable declines in the prior year quarter. At quarter end, day sales outstanding decreased year over year by almost four days to 56 days. Capital expenditures represented $13 million during the quarter. During the first quarter, we purchased 1.1 million shares of stock for $100 million. As of March 31st, we have 2.2 million shares remaining for repurchase under the $6 million share program approved in August of 2019. Our balance sheet was strong at quarter end with cash of $1.52 billion and total debt of $1.08 billion. representing a net cash position of $440 million. Our debt ratios at quarter end reflect total gross debt to trailing 12 months adjusted EBITDA of 2.33 and total debt to total capitalization at 31 percent. Our debt and credit facilities did not change in the quarter. In addition, our revolving credit facility for $600 million remained unused. Next, I'll review our outlook for the second quarter of 2021. Our guidance continues to assume no material additional lockdowns or business restrictions impacting our clients in any of our largest markets beyond those that exist today. On that basis, we are forecasting earnings per share for the second quarter to be in the range of $1.36 to $1.44, which includes a favorable impact from foreign currency of 10 cents per share. Our constant currency revenue guidance growth range is between 27% and 31%. The midpoint of our constant currency guidance is 29%. A slight increase in billing days in the second quarter is partially offset by the slight impact of net dispositions. And as a result, our outlook for organic, days-adjusted revenue growth is also 29% at the midpoint. Adding the context of comparisons to pre-crisis activity levels This would represent a second quarter organic constant currency decline in the range of minus 4 percent to minus 6 percent compared to 2019 revenues. We expect our operating profit margin during the second quarter to be up 180 basis points at the midpoint compared to the prior year. This reflects another quarter of continued strong sequential underlying improvement. We estimate that the effective tax rate in the second quarter will be 34 percent. Based on improved earnings mix, we are now estimating the full-year effective tax rate will be approximately 34 percent, a 1 percent improvement from our previous estimate of 35 percent. As usual, our guidance does not incorporate restructuring charges or additional share repurchases, and we estimate our weighted average shares to be 55.4 million. I will now turn it back to Jonas.

Thank you, Jack. The challenging operating environment has not slowed our investments and plans to accelerate our diversification, digitization, and innovation initiatives. Our plans to simplify and prioritize are helping us realize improved efficiencies. Amidst all the disruption, what we knew all along has been confirmed. And it is the combination of technology and people-first approach of our teams that allows us to confidently manage global uncertainty, deliver locally, and collaborate both personally and remotely as necessary. A good example of this is the recent recognition by industry analyst ALM for our digitally enabled data-driven workforce solutions in Mampa Group Talent Solutions. We are the only company in our industry to have received the PACE Center designation, and it serves as a good example of the strength of our PowerSuite technology platforms. ESG. is a very important component of our strategy. And we're also proud to have been recognized around the globe for our commitment to driving positive change for people and societies and for our responsible business practices. We have been awarded the highest recognition by Echobotis, a provider of trusted business sustainability ratings. Our France and Norway businesses achieved the global platinum award level, placing us on the top 1% of all companies assessed. We now have platinum, gold, and silver Echobot as ratings in more than 20 countries. For the 12th year, Manpower Group has also been recognized by Edisphere as a world's most ethical company. Again, we are the only company in the industry to earn this award. These recognitions... are testament to the dedication and commitment of our people to keep the world of work turning in a sustainable and ethical way, placing millions of people into jobs during a global pandemic, living our purpose that meaningful and sustainable employment has the power to change the world. I'd now like to open the call for Q&A. Operator?

Thank you. We will now begin the question and answer session. If you would like to ask a question, please press star followed by the number one. Please make sure that your line is unmuted and record your name after the prompt. To cancel your request, please press star 2. Our first question is coming from the line of Andrew Steinerman from J.P. Morgan. Your line is open.

Hi, Ernest and Jack. Jack, let me ask you a question of how you set up the second quarter revenue guide. I did really like how you referenced both year-over-year and a reference to 2019. So when I think about the second quarter 21 revenue to be 4% below second quarter 2019 revenues, I get that context. What I'm a little puzzled by is when I think about operating margins. The operating margin guide for second quarter, which is 2.4 at the midpoint, is like 130 basis points below the second quarter 2019 level, which was, I think, 3.7. And so my question is, why the big operating margin difference versus second quarter of 2019 if revenues are only down 4% from those levels?

Thank you, Andrew. I would say I think the thing to keep in mind is we're still going through the deleveraging process. And so we see that in Q1 with the higher revenues we were And we're very pleased with the fact that our higher GP dollars basically fell down to the bottom line in Q1. We held our costs relatively in line with what we estimated. So that was a very good result. But it does reflect that, you know, we are starting to see the deleveraging increase. And effectively, that's playing out in the Q2 forecast. So, although revenues and GP dollars are improving, which is great and part of our overall forecast, on the cost side, we're still going through that process. And I'd say that's the biggest reason. We would expect, as we continue to see increased demand going forward, you would see improvement in that operating profit margin going forward. So sequentially, and I think that's what I would really focus on, is sequentially we've seen very, very good ongoing improvement in the operating profit margin over the last three quarters. Now here in the first quarter, very good improvement. And in the second quarter, up 180 basis points year over year as we continue to see the benefits of the revenues coming back and getting more and more operational leverage with that. So I think that will continue to strengthen as we continue to see the increase in demand. Okay. Thank you very much.

Thank you. Our next question is from the line of Jeff Silber of BMO Capital Markets. Your line is open.

Thank you so much. You had a really strong beat from really better than expected operating performance in the quarter. Can we get a little bit more color compared to your expectations where that beat came from?

Yeah, Jeff, this is Jack. I'd be happy to give you a little color. So I'd say if you look at our biggest operations, You can see the very strong growth in Italy. So Italy definitely performed above our expectations in the first quarter, and that's great. We did note that they're above 2019 levels currently, and we see that obviously continuing into the next quarter. So continued very strong performance from our Italy operations. I would say the U.S. was very, very strong. And what's great about the U.S., and we've talked about this in the past, the U.S. has our best mix. of businesses. We saw talent solutions coming back very, very strong. In the first quarter, we talked about the RPO double-digit growth in the U.S. MSP continues to be very strong. So U.S. was a big contributor to the outperformance. And I would say France, even though France has been in a more difficult environment with the restrictions in place, they did a very good job managing their costs. based on the fact that they did not have the progress during the course of the quarter that some of the other markets did that did not have as strict of restrictions. But despite that, they've done a very, very good job managing their profitability. So, of our biggest businesses, they all contributed very nicely to better than expected performance. I think lastly, I would call out the great performance of the UK. So we saw the UK crossover to growth. The UK is performing very well. We highlighted the fact that the UK has actually brought on some new clients, and that takes us into the second quarter forecast for their improved performance going forward as well. So our four largest businesses were the big drivers, Jeff.

Okay, that's really helpful. And if I could focus on the U.S., you know, we're seeing a lot of headlines of companies, you know, scrambling for talent, specifically in blue-collar jobs. I'm wondering if you're seeing that, and if so, what you're doing about that.

Thanks. Good morning, Jeff. And, yes, this is something that we're seeing in the U.S. as well. So there has been a tightening of supply of workers. Now, some of that we think is related to the Easter holiday. Some of that is related to the extra unemployment payments, as well as the stimulus payments. So people are taking advantage of those. But whatever the effect is that we are seeing, we expect it to be temporary. And we think that the supply will continue to adjust to a more normalized environment. But overall... You know, it's great to see that the U.S. market is coming back so strong, and as you might have seen on the latest labor market report, the penetration rate is already past where it was, so it's moving up higher, and that's a really good sign as well. Okay, great. Thanks so much. Thanks, Jeff.

Thank you. Our next question is from the line of Manav Patnik of Barclays. Your line is open.

Thank you. Good morning, gentlemen. You know, the comparison versus 2019 obviously was helpful and clearly it's still down because things haven't fully reopened. But I was just curious how you guys think about whether, you know, once things open, if this cycle has been reset, like are we, you know, at the starting point of, you know, a multi-year growth period? And I was just hoping you'd give us some of your thoughts there.

We think that the trends that we are seeing now are really the traditional dynamics of the beginning of a new cycle and the beginning of a recovery that we're seeing play out now. And, you know, we look at this from two perspectives. First of all, as we're very pleased to see that despite the continued lockdowns in a lot of our major markets, we saw a cyclical recovery. So companies started to ramp up their workforces in the in the face of increasing demand for their products and services. And at the same time, we also saw increased demand for some of our more strategic products in terms of structural flexibility, such as Manpower Group talent solutions. And that would also indicate that we're in a phase where companies are really appreciating the services and solutions we provide to enable them to have more strategic and operational flexibility. So, we're really seeing both of these trends start to take shape. And we see this as being very positive for the business.

David Morgan And I would just add to that amount of, you know, based on the question at the opening of the queue regarding the operating profit margin for the second quarter, I think the thing to, you know, there is, you know, we still have some pretty good upside opportunity as markets like France loosen their restrictions in the future. and see the recovery really take hold. So, you know, as we mentioned in our prepared remarks, you know, those restrictions really prevented them from seeing the improvement that some of our other countries saw, and they operated close to down 10 percent for the first two months of the quarter until the anniversary of the pandemic. But, you know, when we look at the second quarter, France is still down 11 percent versus 2019 levels. And as they continue to recover, that's really going to help our operating leverage as we go forward. So, I think that's the one item I would ask people to remember. Our biggest operation, 25 percent of our revenues, is still 11 percent under 2019 levels. And as we saw in the fourth quarter, when those restrictions are lifted, we would expect to see similar dynamics that we saw in December. where there will be pent-up demand that will come through once those restrictions are lifted.

Okay, got it. That's very helpful. And just one other question I had was, could you just comment a bit on the competitive environment? Are the competitors being rational here, or is there kind of this drive to just get all the recovery here?

We are in a very competitive industry, but overall, if I look at pricing, it is rational still, so that's a good sign. I think the competitive environment is strong in a number of countries, but we've been able to drive our business with a very good pricing discipline, so we've seen some good expansion of margins, good bill rate expansion as well in a number of countries, notably in the U.S., So we expect that to continue also going forward.

All right, thank you very much.

Thank you. Our next question is from the line of Mark Markin from Baird. Your line is open.

Hey, congratulations on the strong results here in the first quarter and the upbeat nature of the comments going into the second quarter. I'm wondering if you can talk a little bit about a couple of different things. One, Jonas, you talk about the digitization efforts that you have underway. Could you provide some granular sense for how that's improved the efficiency, whether it's recruiters, account managers, speed of placements? Is that just keeping you even with the competition, or do you feel like you're getting ahead of the competition? Which countries are the most advanced, and what are some of the implications longer term?

Thanks, Mark. We have a comprehensive technology transformation roadmap, and as we've discussed in past learning calls, It's really all the way from the back to the middle to the front. And I would say from a recruiter productivity perspective, we're really starting to see some great impact of the tools we started to implement a number of years ago. Most notably, you know, they've helped us navigate this pandemic and we're able to connect with candidates and recruit individuals remotely to a much greater degree than we were able to do before we had those tools. But I would say to give you a little bit of color on what the difference would be for a recruiter. In the number of our markets, we're leveraging AI and data to serve up the most likely candidates for placement alongside the ranking of the most viable orders that any recruiter has received. So we rank both orders as well as the candidates to fill those orders, and that's served up to the recruiter when he or she starts their work. And that means they can immediately get down to connecting with the candidates and, you know, finding the perfect match. So we save a lot of time in terms of creating the match and sending them on the assignments. And we previously talked a lot about our mobile apps for associates and candidates, for instance, in France. And what that helps us do is, of course, they have a lot of self-service capabilities that they are availing themselves to and that frees up a lot of time for our people as they are able to both find new assignments change their current assignments find out when they got paid so all of those transactional activities that take up a lot of time or used to take up a lot of time for our recruiters they are the ones that we're seeing increasingly move away and either be done and controlled more by the associate himself or herself directly, or our ability to fill orders faster with a better match enabled by technology. But I would say, and you heard us say that as well in the prepared remarks, Mark, that it's the combination of the human talent with the enabling technology that's creating the magic. So it's not just technology on a standalone basis. It is the experience of our recruiters and talent agents for those that have also been trained to conduct the MyPath assignments that really is showing the difference. And we think we're still at the very early stages of this, so we still have a long way to go to gain some further opportunities, both from a growth perspective, so growing our business, as well as gaining further efficiencies.

Great. And then obviously that would have some implications with regards to the margin profiles longer term, correct?

As we will be able to optimize the match, the best talent available to the orders that we can fill the fastest, that should have a very positive impact on our client satisfaction, our candidate satisfaction, and yes, also on our margin profile.

Yeah, and I would just add to that, Mark. I think, you know, to your point about what specific markets. So the U.S., I think, you know, we're seeing, you know, our RPO business that's part of Talent Solutions has been part of the PowerSuite technology implementation. We're seeing very good GP margins, strong, very strong GP margins in that business. The experience business in the U.S. has been part of our PowerSuite front office implementation. We're starting to see the benefits of that in efficiency. We'll be even more as the recovery continues to take hold and we see convenience come back. And I think the other example that we would point to is our market-leading associate app in France, which we've talked about in the past, that's really provided significant efficiencies for us as we think about the processing of all of our associates. data when it comes to time and expenses and those type of things. So, some really good examples where those have definitely driven more efficiencies in those countries. And we see, you know, as volumes start to come back and revenues start to come back and we get more operating leverage, we'll see that come through in a stronger way in both the GP margin line and the operating profit margin. Great.

And then, I was wondering, just a quick follow-up with regards to President Lopez. Obradar's initial proposal in Mexico. I know the Senate is still considering it, but what is being considered now changed relative to the initial proposal? What's your general sense?

At this point, it's actually quite hard to know because the devil will be in the detail in how the legislation is drafted, Mark. So, we are really, you know, not very much further away than from or rather we're not much further along from our discussion at our last earnings call. It's still being debated because how it gets applied and how it's written in the fine detail is ultimately what's going to be determining the impact on employers at large in Mexico, and of course, also our industry in Mexico. So that's still being debated, and we hope to be able to provide a more detailed update on our next earnings call in July. Okay, I appreciate that.

And then you made a leadership change in Northern Europe. Can you talk a little bit about that?

We, from time to time, we do move our people around, and we have a very talented global executive that's going to take over the Northern Europe region. Ricardo Barberis comes from our most profitable country operation, but he's had prior pan-European and Latin American assignments as well, so a very experienced operational executive that's going to continue to drive a profitable growth in Northern Europe. And as you've seen, Northern Europe is the one region that's lagging in the growth rates. And it's, of course, also where we have most of the bench countries in our business. And so we would expect it to lag. And we look forward to his impact in helping us drive that business forward. Thank you.

Thanks, Mark.

Thanks.

Thank you. Our next question is from the line of Kevin McVie of Credit Suisse. Your line is open.

Great. Thanks so much. Hey, Jack or Jonas, any thoughts as to how the stimulus can be factored into a guidance, if at all, which kind of Q1 or any thoughts on that around client discussions?

So, Kevin, I'm assuming you're referring to the U.S. stimulus. And I answered that question just a while ago that we believe we're seeing some of the supply shortages that we believe also are temporary being impacted by those stimulus payments as people are staying on the sidelines and not engaging in the workforce. But we do believe that this is a temporary effect. and that it will stabilize once those funds run out. And, you know, we come back to a more normalized, normalized environment.

Michael Heaney Helpful. And then, Jack Reunis, did you give specific numbers as to how the bill rate shaped up in the quarter? If you did, I apologize, I missed that. If you could repeat that.

Jack Reunis No, Kevin, we don't, we don't necessarily give details on bill rates. But what I would say to kind of get to your question, as we see good, positive momentum. I'd say Jonas talked about where we're seeing some good opportunity. I would put the U.S. and Japan at the top of the list in terms of our ability to, you know, to improve pricing in those markets. That's going really well, generally speaking. I think we have further opportunity in our European businesses as we start to see the recovery take hold. But I'd say generally speaking, positive momentum on bill rates across most of our businesses.

Thank you.

Thank you. Our next question is from the line of Gary Bisbee of Bank of America Securities. Your line is open.

Hey, guys. Good morning. I appreciate the color on long-term efficiency potential from technology and other things you're doing. If I were to think a little shorter term over the next several quarters, how should we think about sort of headcount investments back into business? Obviously, you cut a ton of SG&A last year, but revenue is coming back, and SG&A is starting to come back, and I think the Q2 guidance certainly implies that. But are you adequately staffed for business? the pace of the next few quarters? Do you think you can bring that cost back sort of in line with revenue, or are there any step functions or areas where you're going to have to more quickly bring back costs, given all you took out last year? Thank you.

Thanks, Gary. I would say our goal is always to bring the cost back to be prepared for the increase in demand. And that's what we've been doing. I'd say, you know, just to give you a bit of a data point, at the end of March, our FTEs were still down 3% year over year. But if we go back, that was, you know, closer to 9% at the end of 2020. So we've been progressively increasing our FTEs. And we're investing in the business in those markets that are seeing the great growth opportunities. So, you know, we've been steadily investing in perm consultants in Italy that is paying off with positive perm in the first quarter, perm recruitment, gross profit dollars year over year. And we see that market continuing to strengthen. We're doing the same thing in the U.S. in our experience business. We're certainly increasing into the demand market. on the U.S. side, but I'd say we're doing it carefully. I did talk earlier about France that hasn't seen the same level of growth. We expect that to kick in once the restrictions are loosened in France, and then we'll start to ramp up headcount. And we're doing that currently in very specialized roles as well, and we talked about perm recruitment. So, you know, that is something we're watching carefully. You know, when we looked at 2020, the name of the game was recovery ratio, so how much SG&A we can cut to offset the GP declines. Now the name of the game is GP flow-through. So how much of that increase in GP can we bring down to the bottom line? And we're very happy with what we did in the first quarter, and that's how we're going to continue to manage this going forward.

Great. And then to follow up, just on the solutions businesses, you know, obviously strong performance there. what's the key to further adoption of these businesses? And given what's happened, are there any opportunities, you know, as businesses rethink a whole host of different things about their workforces, but to try to drive further penetration of these businesses in the, you know, I guess upcycle that's starting now?

We think we're starting to see exactly that, Gary. So we talked about not losing any of our clients in the talent solution space during the pandemic and how we've won some big logos and opportunities over the last six months. Our pipeline looks very strong. And in conversations with clients, they are really thinking about how to bring on their workforces, be they contingent or perm, in new ways post-pandemic. So we think this will be the next leg, not only in the cyclical growth, but also in the structural secular growth. Certainly also here in the U.S., which is the most mature market, but especially in Europe. And that's where the penetration rates of these offerings is much lower than what it is in the U.S. And that's where we'll think, where we think we will see a very, very good opportunities to catch up to the U.S. penetration rates and then ultimately both of them moving higher as those strategic solutions are becoming more attractive post-pandemic for many of our client companies.

Thanks. Appreciate the call.

Thank you. Our next question is from the line of Toby Sommer of Druid Security. Your line is open.

Thanks. Could you talk to us about what you see your GP mix being over the medium to long term between the core manpower brand and your other higher margin services and when we may see some capital deployment in that direction to kind of further shape the business?

Toby, this is Jack. Yeah, I'd be happy to talk to that. So I'd say, you know, as you've seen, our goal is to continue to grow the experience and talent solutions businesses to become a bigger part of the overall GP dollar pie. And we typically give an update on that mix. I would say that's going well. We've been able to do that. You know, if I look back at the last year, certainly experience, particularly in the first quarter, coming back very strong in terms of the ongoing improvement. So, you know, that mix, we would expect to see that part of the business grow and become a bigger part over the medium term. I think organic growth is our number one priority in those businesses, and that's going well. But I think we've been pretty open from a capital allocation side. You know, when it comes to M&A, the one area that we do keep an eye out for is on the professional staffing side, the experience side, as well as talent solutions. And that would be an opportunity. And if you look at what we've done in the past, that's where we've had an area of focus as well. So, you know, from a capital allocation, our strategy is the same. We look at our excess cash. The dividend's number one priority. Beyond that, if there is an acquisition, that will get priority for the excess cash. If there isn't, we'll continue to look at shareware purchases as a vehicle to return cash to our shareholders, but doing that opportunistically.

Thanks. And as my follow-up, absent further regulatory and legislative changes to different tax jurisdictions in which the company operates, Should the normalization of profitability have an effect on the tax rate in the out years?

Yeah, it definitely will, Toby. I think even this year we're seeing a positive development. So, three months ago, with what we were thinking at that time in terms of the earnings mix for the year, we forecasted a 35 percent effective tax rate for the full year. with the increased earnings in the first quarter and what we're projecting for the second quarter, that improved mix and increased pre-tax profits has lowered that effective rate to 34 percent for the full year. So, I wanted to make sure everyone caught that in the prepared remarks. And as I said before, the positive changes in France will continue to be a tailwind for us as pre-tax profits continue to increase to pre-pandemic levels. So we will, over time, see that now 34% gradually improve to 30% as we get back to pre-tax levels of profits. And so that's a positive tailwind for us as we go forward. And as you said, that ignores any other changes. We do know that France already has – as part of their tax reform is going to step down again next year from 27.5% to 25% corporate tax rate. We already have the great benefit of the CVAE reduction, and we'll see what happens in terms of other geographies with any tax changes, but we'll manage those as they come through. Thank you.

Thank you. Our last question is from the line of George Tong of Goldman Sachs. Your line is open.

Hi, thanks. Good morning. You noted that restrictions in France are continuing to have an impact on the rate of revenue recovery there. Can you discuss how revenues in France performed on the month-over-month sequential basis moving through 1Q and into early April?

Yeah, George, this is Jack. I guess what I would say is if you look at our biggest operation in France, I think, you know, as part of the prepared remarks, we gave an indication that that's really where the restrictions have been quite strict with the curfews and the weekend restrictions. And they were running at about 10 percent down for January and February, generally speaking. And really that kind of continued through the first half of March. And then they anniversary the big drop. But I think the important thing is the associates on assignment, which gives you an indication of what's happening on an underlying basis. And that was relatively steady. And as we look into April, and April is a bit of a funny month because we have the Easter holidays and so forth, but it continues to hold fairly well. And most recent week just ticked up a little bit. So I would say, you know, generally performing in the countries where there are restrictions, the business has actually been performing fairly well considering those restrictions. I think if I turn to another country like Italy, Italy was very strong over the course of the quarter overall, continued to strengthen. So, on a days adjusted basis, You know, 6 percent growth in January went to 13 percent growth in February, went to above 20 percent. So, again, restrictions in place in Italy, but those restrictions haven't really impacted ability to work and to travel for work purposes. And the Italy business, as I mentioned, is already, even with those restrictions in place, already above 2019 levels. And I think the third one is the U.K., which is seeing, you know, very, very strong progress. So the U.K. had very strong results in the first quarter, and we saw, you know, them leaving March with a 10 percent days-adjusted growth rate. I'd say that gives you a bit of a flavor for our three biggest businesses. And generally speaking, you know, they're managing the restrictions well. We would, as we look into Q2, we would expect over time some of those restrictions to start to ease and we would see further improvement.

Got it. Makes sense. And I guess as a follow-up, aside from France, Where do you see most potential impact from ongoing or renewed restrictions that could impact the pace of revenue recovery?

I'd say that most companies at this point, George, are looking past the pandemic and thinking about where they need to be when the restrictions are lifted. We've seen the evolution of what happens with the vaccination rates and, you know, anywhere from in Israel where the vaccination rates is up to 80%. Ourselves here in the U.S., the U.K., countries in Latin America like Chile at about 40 percent, and then Europe being at about 20 percent, and some countries in Asia, notably Japan, significantly behind that vaccination rate. And what we have observed is as the vaccination rates are rising, confidence in the economy is rising. And even with existing lockdowns or additional lockdowns, companies are preparing their workforces for what they will believe is going to be a robust and strong economic recovery and growth environment coming out on the other side. And that's why they are hiring to the best of their ability despite the restrictions. So unless there is some big reversal in Virus infections that would necessitate a significant lockdown, which is difficult to imagine at this point. I think we will continue to see companies looking past the pandemic and preparing their workforce for the global recovery. And you can see that in a lot of the external PMI data. You can see it in the services data as well, that the outlooks are strengthening and companies are responding accordingly.

Very helpful. Thank you.

Thank you, George. And with that, we come to the end of our first quarter earnings call, and we look forward to speaking with all of you again for our second quarter earnings call in July. Thanks, everyone. Have a good rest of the week.

Thank you for participating in today's conference.