Natural Grocers by Vitamin Cottage, Inc.

Good day, ladies and gentlemen. Welcome to the Natural Grocers third quarter fiscal year 2024 earnings conference call. At this time, all participants are in a listen-only mode. Later, we will conduct the question and answer session, and instructions will be given at that time. As a reminder, today's call is being recorded. Should you need assistance, please signal a conference specialist by pressing star then zero on your telephone keypad. I'd now like to turn the conference over to Ms. Jessica Thiessen, Vice President, Treasurer for Natural Grocers. Ms. Thiessen, you may begin.

Good afternoon, and thank you for joining us for the Natural Grocers by Vitamin Cottage third quarter fiscal year 2024 earnings conference call. On the call with me today are Kemper Isley, Co-President, and Todd Dissinger, Chief Financial Officer. As a reminder, certain information provided during this conference call contains forward-looking statements. based on current expectations and assumptions, and are subject to risks and uncertainties. Actual results could differ materially from those described in the forward-looking statements due to a variety of factors, including the risks and uncertainties detailed in the company's most recently filed forms 10-Q and 10-K. The company undertakes no obligation to update forward-looking statements. Today's press release is available on the company's website, and a recording of this call will be available on the website. at investors.naturalgrocers.com. Now, I will turn the call over to Kemper.

Thank you, Jessica, and good afternoon, everyone. Today, I will highlight our third quarter financial results, including key drivers of our performance, and provide an update on priorities. Then Todd will discuss the results in greater detail and review our updated fiscal year 2024 guidance. We are very pleased with our financial results for the third quarter and year to date, including record sales, operating margin expansion, and diluted earnings per share growth. We believe that our customers, more than ever, understand and appreciate our compelling value proposition comprised of a carefully vetted offering of high-quality, natural and organic products at always affordable prices. Our marketing initiatives consistently emphasize these key characteristics to drive customer engagement. We believe that communicating and establishing our unique position in the marketplace has been instrumental in generating our strong sales performance over the past several quarters. In the third quarter, we realized a 7.2% daily average comparable store sales growth, comprised of a 4.7% increase in transaction count and a 2.4% increase in transaction size. This was the second consecutive quarter with item count growth. Furthermore, the third quarter represents our fourth consecutive quarter of comparable store sales growth in excess of 6%. Our focus on operational execution, including effectively managing expenses and productivity initiatives, once again enabled us to leverage elevated sales trends, resulting in 100 basis point improvement. in the operating margin and a 29% increase in diluted earnings per share. These strong results, coupled with our confidence in our business trends and execution, prompted us to increase our fiscal year 2024 outlook for comparable store sales and diluted earnings per share. Natural Grocers continues to resonate with a loyal and resilient customer base. Our customers are diverse and range from an older demographic with a relatively higher household income and focus on a healthy lifespan to a younger demographic who prioritizes health and sustainability. We believe that our customers strongly prefer our in-store shopping experience to our online option. which is primarily delivery. Approximately 98% of our sales occur in-store. Our in-store customer experience is convenient, easy to shop, clean, and offers friendly and knowledgeable customer service. Our online sales have been relatively stable after normalizing post-pandemic. The economics of our online offering has improved and is now margin neutral compared to the in-store margin. Our company's fiscal 2024 sales growth, comparable store sales growth, and margin expansion have been driven by in-store sales. Our sales and margin results have not been impacted by the volatility often associated with adding in new delivery services or delivery-related promotional incentives. Turning now to an update on key priorities. We continue to leverage our NPower Rewards program as reflected in the third quarter net sales penetration of 80%, up from 77% a year ago. Our natural grocers' branded products deliver premium quality at compelling prices. In the third quarter, our branded products accounted for 8.5% of total sales, up from 7.6% a year ago. During the quarter, we launched 33 new Natural Grocers brand items, including a cereal line that is certified organic, certified gluten-free, and crafted in Italy by a fifth-generation family business. Store unit growth and development continues to be a priority for our company. During the third quarter, we relocated one of our Oklahoma City stores and completed major remodels of our Temple, Texas and Independence, Missouri stores. Subsequent to the quarter, we opened a new store in Incline Village, Nevada, which is in the Lake Tahoe area. In closing, I would like to thank our Good4U crew for their commitment to operational excellence and exceptional customer service. that were instrumental in driving our strong results. We are fortunate to have a crew who share an affinity for our founding principles and are dedicated to ensuring that our stores, operations, and supply chain reflect these values. With that, I will turn our call over to Todd to discuss our financial results and guidance.