Nevro Corp.

Hello, my name is Chris and I'll be your conference operator today. At this time, I'd like to welcome everyone to the Nevro third quarter 2023 financial results conference call. All lines have been placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you'd like to ask a question during this time, simply press star, then one on your telephone keypad. Thank you. Ian Toll, you may begin.

Good afternoon and welcome to Nevro's third quarter 2023 earnings conference call. With me today are Kevin Thornhill, CEO and President, and Rod McLeod, Chief Financial Officer. On today's call, Kevin will discuss third quarter business results and Rod will conclude with detailed financials and guidance before we open up the call for questions. Please note there are also slides available related to Nevro's third quarter performance on their investor relations website and the events and presentation section. Earlier today, Nevro released its financial results for the third quarter ended September 30th, 2023. A copy of the earnings release is available on the investor relations section of the NEVRO website at nevro.com. This call is being broadcast live over the internet to all interested parties on November 1st, 2023, and an archived copy of this webcast will be available on NEVRO's investor relations website. Before we begin, I'd like to remind everyone that comments made on today's call may include forward-looking statements within the meaning of federal securities laws. Results could differ materially from those expressed or implied as a result of certain risks and uncertainties. Please refer to Nevro's SEC filings, including its annual report on Form 10-K, filed on February 21, 2023, for a detailed presentation of risks. The forward-looking statements in this call speak only as of today, and the company undertakes no obligation to update or revise any of these statements. In addition, management will refer to adjusted EBITDA, a non-GAAP measure used to help investors understand Nevro's ongoing business performance. Non-GAAP adjusted EBITDA excludes interest, taxes, non-cash items such as stock-based compensation, depreciation and amortization, litigation-related expenses, certain litigation charges and credits, and other adjustments such as restructuring charges. Please refer to the gap to non-gap reconciliation tables within the earnings release. And now it's my pleasure to turn the call over to Kevin.

Thanks, Ian, and good afternoon, everyone. We appreciate you joining us. On today's call, I'd like to discuss our progress on our three pillars of growth, our third quarter results, the overall SES market, and our updated 2023 revenue guidance. I will then turn the call over to Rod to discuss the details of our Q3 financials. As we discussed during our second quarter earnings call, we believe focusing on commercial execution, market penetration, and profit progress is essential to moving our business forward to the next level. Starting with our first pillar of growth, commercial execution. In mid-June, Greg Siller was appointed Senior Vice President and Chief Commercial Officer and was given the mandate of increasing sales productivity, improving physician education, and maximizing the growth opportunity of Nevro. While changes don't happen overnight, Greg has hit the ground running and has quickly made his mark, guided by the philosophy and approach of talent, strategy, and culture. During the third quarter, Greg implemented several key changes, including realigning our sales force to improve rep performance, filling and rightsizing our sales territories, and enhancing the compensation plan to align the sales force at the customer level. In the third quarter, Greg and his team turned their focus to our marketing department. While the ongoing commercial changes will be dynamic for both sales and marketing, we are driving focus and execution on areas of the business that will move the needle from both a growth and leverage perspective. For instance, new product introductions and expanded indications of the current portfolio. Another area of focus is to increase our physician education and training, specifically fellowship programs. All chronic pain patients deserve our best-in-class, high-frequency, paresthesia-free therapy, and we must continually educate implanting physician on why it's superior and differentiated. Best practice dictate that multiple physician touchpoints and training are essential despite having the best-in-class technology. Over the past 90 days, we trained over 100 fellows on the implementation, implantation, and use of the unique capabilities of our HFX IQ system. These three cadaver skill labs held in three different areas of the country allow physicians in their fellowship program to learn more about the benefits of our HFX IQ system and why it is technologically superior to other SES offerings. In addition to these training sessions, we held many targeted local events to provide additional knowledge and training to physicians nationwide. Moving to our second pillar of growth, market penetration. Nevro can expand the market in several ways. For example, through our PDN indication. In August, we announced the publication of 24-month data from the Senza Painful Diabetic Neuropathy, PDN, randomized control trial, RCT, and diabetes research and clinical practice. These data, which were also presented during the American Diabetes Association 83rd Scientific Sessions, demonstrated high frequency 10 kilohertz SCS long-term efficacy in treating refractory PDN. The data showed that patients who received a high frequency 10 kilohertz SCS implant and conventional medical management CMM compared to CMM alone experienced durable pain relief with a 90.1% responder rate and significant improvements in both human-related quality of life and sleep at 24 months post-implementation. These robust data are critical and set Nevro apart from its competition as our technology demonstrates durable pain relief and significant improvements without paresthesia. This is so important because a large portion of PDN patients suffer from numbness, which is how products from our competitors mask PDN pain. Using paresthesia as the mechanism of action may increase the overall numbness a patient already experiences. These robust data combined with health plan coverage of over 205 million lives for PDN gives us an excellent opportunity to expand the market for our best-in-class technology. Regarding our new PDN sensory study, the enrollment now stands at almost 50 patients. We're very excited about this study as it is the first prospective RCT specifically designed to evaluate changes in pain and neurological function using high frequency 10 kilohertz SES therapy in patients with chronic, intractable lower limb pain associated with PDN. We will keep you updated on the enrollment progression of this important clinical trial. Last quarter, we mentioned the potential of augmenting our product portfolio through strategic opportunities. We've received many questions on this topic, so I'd like to briefly expand how we think about a potential acquisition. We have a large global field force that interacts with treating physicians, and we believe we can leverage those call points to, one, strengthen our physician relationships, two, increase our growth, and three, accelerate our path to profitability. There are many potential adds to our sales bag that we are currently evaluating to take advantage of the synergies with our best-in-class SES therapy that will be accretive to our margin and growth. But we will be thoughtful as we explore opportunities and will only expand our capital if a potential target meets all of our criteria. We will be a disciplined buyer. And finally, profit progress. We continue to invest in our Costa Rica manufacturing plant and have other initiatives ongoing as we drive towards profitability. The manufacturing ramp at our Costa Rica plant is proceeding as 46% of our IQ volumes were manufactured in our Costa Rica plant in Q3. And we continue to evaluate our internal processes, looking for additional ways to improve our operational efficiencies. Turning now to our third quarter results. For the three months ending September 30, 2023, Nevro reported revenue of 103.9 million, an increase of 3% on both the reported and constant currency basis compared to prior year results. Our permanent procedure growth was 7% year over year, and PDN had another strong quarter, increasing revenue by 56% compared to last year. In the third quarter, HFXIQ accounted for roughly 43% of our permanent implant procedures, up 1,300 basis points over the previous quarter, and we expect this trend to continue. The feedback for HFX IQ and its ability to deliver personalized pain relief continues to be very positive, and we are confident that the combination of our superior high-frequency, paresthesia-free SCS technology and our HFX algorithm will enable us to outpace our competitors. While we believe we held share in new implants this quarter, we are obviously not content as it is our moral obligation to win for patients to receive the superior pain relief from the only high-frequency SES provider in the world. Additionally, with three of the leading players having now reported growth for the quarter, we remain confident that the SES market continues on the road to recovery and showing consistent growth. Turning now to our PDM business. PDN trials represented approximately 24% of our total U.S. trial volume, an increase of 41% from Q3 of last year. Among our permanent implant procedures, PDN represented 20% of total worldwide procedures, resulting in approximately 21 million in PDN indication sales. In Q3, approximately 21% of our U.S. PDN trial procedures came from leads generated from our direct-to-consumer marketing program. We believe that patient and physician education is imperative to drive awareness of the proven clinical benefits for patients that suffer from debilitating painful diabetic neuropathy. I would now like to say a few words about our updated guidance. First, while we exceeded our Q3 expectations, we know we can accelerate our top line growth. We have made many changes to our marketing and commercial teams over the past several months, and it will take time for these changes to translate into meaningful financial results. The positive enhancements we have driven in our culture over the last seven months have been significant, and we believe these changes will lead to a stronger Nevro. We are confident in the direction of our company and look forward to executing our current strategies, driving growth, and taking advantage of the meaningful leverage opportunities we have to drive towards profitability and deliver shareholder value. Before turning the call over to Rod, I would like to briefly discuss our thoughts on GLP-1s and proactively explain why these therapies will not adversely impact our PDM business. There has been a lot of noise regarding how GLP-1s will affect the market for medical devices. We acknowledge that these therapies can help many people with obesity lose weight and patients with diabetes lower their A1c. This is not our target patient population, however, and GLP-1s were never intended to, nor do they address PDN. Many PDN patients have been using GLP-1s for years to control their glucose level. And importantly, these drugs have never been shown to reduce the incidence of PDN or the severity of its symptoms. In fact, a large number of patients that were included in our SINSA PDN study were already taking GLP-1s or similar types of drugs for years and unfortunately still suffered from painful diabetic neuropathy. These patients responded very well to our high-frequency SES therapy. PDN is not simply a result of a patient's A1C or their weight, and even patients with normal BMI and controlled A1C levels experience PDN. We continue to believe that there remains a large addressable refractory PDN market around 2 to 3 million patients, and penetration rates are very low in that market today. And with that, I'll pass the call over to Rod to provide further details on our third quarter results and guidance.

Thanks, Kevin, and good afternoon. I'll begin with our worldwide revenue for the third quarter of 2023, which increased 3% as reported and on a constant currency basis compared to the third quarter of 2022. PDN represented 20% of permanent implant procedures worldwide, resulting in approximately 21 million in PDN indication sales in the third quarter of 2023. This quarter included one less selling day than Q3 of 2022. US revenue in the third quarter of 2023 was $89.8 million, an increase of 4% compared to the third quarter of 2022. International revenue in the third quarter of 2023 was $14.1 million, down 2% as reported and down 6% on a constant currency basis. Now, moving on to some detail below the top line. Gross margin was 66.9% in the third quarter of 2023, compared to 69% in the third quarter of 22. The full market release of the HFX IQ system continues to progress well, and we are capturing a pricing uplift on our HFX IQ product. Our legacy products, which still represent over 50% of our mix, continue to experience pricing erosion. This pricing pressure, along with regulatory delays of selling IQ into Europe and the reduction in second half guidance on volumes continue to cause us to sell off our higher cost IQ products sourced from contract manufacturers. We are still optimistic on our long run margin expansion opportunities with our Costa Rica sourced products, assuming pricing remains stable. Looking at operating expenses, the total for the third quarter of 2023 was $95.1 million compared to $92.2 million in the third quarter of 2022, excluding the $105 million of certain litigation credits in the third quarter of 2022. The increase in OpEx is primarily due to litigation and personnel-related costs partially offset by a decrease in stock-based compensation. litigation related legal expenses were 4.3 million for the third quarter of 2023 compared to 1.9 million in the third quarter of 2022. Non-GAAP adjusted EBITDA for the third quarter of 2023 was a loss of 5.8 million compared to a loss of 3.8 million in the third quarter of 2022. Cash, cash equivalents and short-term investments totaled 320.3 million as of September 30, 2023. This represents a decrease during the third quarter of 2023 of $9.7 million. Uses of cash were in line with normal business operations as well as our projections. We continue to manage our working capital and are very comfortable with our balance sheet to fund operations. Turning now to guidance, it's important to note that we will be using non-GAAP financial measures to describe our outlook for the business. Please see the financial tables in our press release issued today for GAAP to non-GAAP reconciliations. We expect fourth quarter worldwide revenue of approximately $108 million to $110 million, which represents a decrease of 4% to 6% on a constant currency basis. We expect fourth quarter of 2023 non-GAAP adjusted EBITDA to be a gain of approximately $1 million to $2 million. We expect worldwide revenue for full year 2023 of approximately $417 million to $419 million, an increase of 3% over prior year on both an as reported and constant currency basis. We expect full year 2023 non-GAAP adjusted EBITDA to be in the range of negative $24 million to negative $25 million, which compares to a non-GAAP adjusted EBITDA loss of $23.8 million in 2022. In closing, we continue to make good progress and remain on track to drive growth and scale profitably in our core business in the years ahead. We are strategically positioned with best-in-class SES technologies, and with the changes we are making to our commercial and marketing functions, we expect to outpace our competitors and expand the overall market. Our strategic plan is in place, and now it's time to execute it. That concludes our prepared remarks. I'll turn the call back over to Ian to moderate the Q&A session.

Thanks, Rod. In order to get through the question queue efficiently and take as many questions as we can, we ask that you please limit yourself to one question and a brief related follow-up question. You can then rejoin the queue, and if time allows, you will take additional questions. Operator, we are ready for Q&A instructions.

Thank you. If you would like to ask a question, please press star then one on your telephone keypad. Our first question is from Shigun Singh with RBC Capital. Your line is open.

Great. Thank you so much. I just wanted to touch on Q4 revenue guidance. It looks like it's slightly below consensus and it implies sales, you know, down four to six percent. Should we view it as conservative since you have indicated that, you know, you would rather be on a trajectory to beat and raise? And then also, what does the exit rate imply for 2024? Perhaps you can share more broadly with us your view of the SES market recovery competition uptake of PDN. If you can just help us frame 2024, that would be really helpful. Thank you for taking the question.

Yeah, thank you for the questions there and I'll take a crack at the first ones and I hand it over to Rod for the second part. So for guidance, you know, obviously there's a lot of things going on in the world from a macro level right now. We're also still underway with our transition of, you know, Greg coming in and the changes in our commercial organization and so We want to make sure that we continue down and make the right decisions we need to for the business to set us up for the future. And so those things play into our guidance for Q4. Also, just Thinking through from a competitive standpoint, we do now have three of us have now reported on SES and all three reported growth, albeit a little bit lower from a couple of us in the low single digits. And we'll see what our fourth competitor or the fourth player in the market here in a few weeks will report. And so, yeah, we still feel confident on the recovery. We feel good that now this is multiple quarters where all four players have shown some growth or one quarter that one player didn't, but pretty consistent growth now, but definitely not to the levels where we were prior to COVID. And so that plays into that as well. And I'll turn over to Rod to talk about exit rates and any other guidance. Yeah.

Hi, Shagan. Thanks for the question. And just to add a little bit on Q4, you know, we've got our typical Q4 seasonality built in there, which is showing a the sequential ramp up from Q3 into Q4 as well. We don't normally, you know, we're not providing guidance on 2024 at this point, and we generally don't get so granular as to provide exit rates. Kevin spoke generally about where the market has been performing over the last three quarters, and we remain optimistic that that sort of sort of growth is trending in the right direction. But beyond that, there's not a whole lot more color in terms of, you know, what our exit rate will be, you know, going into next year.

Thank you.

The next question is from Anthony Patron with Mizuho Securities. Your line is open.

Great, thanks. You know, just one follow-up here, you know, kind of on the 4Q guide. This is Brad, by the way, on for Anthony. You know, Just looking at, I guess, what you're kind of implying from the core business, you know, it seems, you know, the term we're looking at in the fourth quarter lease per guidance is actually one of the worst, I guess, core quarters since, you know, the back half of 2021, I guess, when we first saw, you know, never revenue kind of falling in the core business. So just kind of wanted to hear what the thought process was on that trend, you know, what you're seeing, I guess, within, you know, the core business at those practices. Thank you.

Yeah, thanks, Brad. You know, again, starting off with the macro environment, right? I mean, we've got two wars going on right now, and I'm watching all of my colleagues at other medical device companies, what they're saying right now. And so, you know, obviously want to make sure in this environment that we're thinking through anything that could happen from a macro perspective. As far as the core market itself, again, we posted a 3% growth. One of our competitors was probably 2% to 3% growth in the core market, and then one had an outlier replacement of batteries, and that's not new patients as we talked through. So, you know, we are a little bit cautiously optimistic about the market returning back to where it was before. But obviously, with this macro environment overhang, it's a little bit affecting capital markets probably more than it would for implants. But we also wanted to be a little bit cautious with what's going on in the world. Rod, anything to add there?

Yeah, just one thing to reiterate is that we are still early in the changes on the commercial side of the business. We do have to give them a little bit of time to implement and give them a little bit of time and room to maneuver the way they think is the right to set us up for 2024 and beyond.

Yeah, I'll just add into that, Rod, is that we had two of our largest training classes ever come through here in Redwood City over the last quarter. So, you know, those reps are getting out in the field, coming back in for additional training, and then getting back out in the field to being able to, you know, get out there and do what salespeople do best.

Okay, great. And then just one quick follow-up here. You know, you now have, I guess, all of the competitors in the PDN market, you know, with the final one getting their approval recently. So just wanted to give you the opportunity, you know, now we don't have to worry about, you know, what's going to happen once those competitors are on the market. So, you know, how the conversations are going, you know, with the PDN Salesforce and, you know, how Nevro is continuing to win, you know, win those conversations. And thanks again for taking the question. Yeah, no problem.

Thanks, Brad. Yeah, you know, we are still the only paresthesia-free SES player on the market, the only high frequency on the market. And as we've said all along, and it resonates with the endocrinologists that refer patients in to our implanting physicians, and it makes sense to our implanting physicians that you would desire a paracetamol-free option for patients that are already experiencing numbness in their feet and their legs. Why would you want to add even more to that, right? So the whole goal is to get people pain-free enough and ambulating so they can walk around. And when they walk around, obviously, then they're going to have better results in lowering their A1C and their body weight, which we have now data showing that the implanted patients with SES 10 kilohertz high-frequency patients do reduce weight and a1c and that's because obviously we don't know for sure the method method of action but we do know those patients get up and walk around and we do have clinical results showing they do better no one else has that kind of clinical data and no one else can do paresthesia free high frequency so we still feel very optimistic that we're going to continue to win there now i'll also say that in any type of medical devices that i've been in for you know well over 20 years All companies do well when rising tides happen for all, right? So I do think that having more players in the market to help educate and have increased the awareness is good for patients and good for implanting physicians as well.

The next question is from William Plavanich with Canaccord Genuity. Your line is open.

Hi, this is Caitlin Cronon for Bill Plavonic. Congrats on the new quarter. Just wondering more broadly to what extent you're seeing increased competition and, you know, share gains or losses from the private competitors in the market. Thank you.

Yeah, we're really not seeing that much. We do look at a couple of the models that are out there. You know, we do see some of the expected results are there. We obviously still are the only high-frequency player in the market. I do believe that they're probably going after some of the other low-frequency competitors that are out there. And we continue on our path of explaining and using the clinical studies that we have to show the superiority of the paresthesia-free high-frequency players. SES, so we're not thinking that we're losing share to any of those smaller players. And, you know, obviously it doesn't mean we're not losing a few cases here or there, but we believe we held share in the quarter.

The next question is from Adam Mader with Piper Sandler. Your line is open.

Hi, Kevin. Hi, Rod. This is Simran on for Adam. Thank you guys for taking the questions. I just wanted to start off on a comment that you guys made on the HFX IQ launch. I think you said IQ represented 43% of implants in Q3. We're now over six months into the IQ launch, and I think previously the team had said it would take six to nine months for the launch to represent 75% to 80% of the mix. So, just any further color on how that launch has trended relative to your expectations? Any learnings that you can share from reps in the field?

Yeah. Hi, Simran. This is Rod.

Yeah. So, we're a touch behind the curve where we would have thought that we would be at this point. And there have been a couple of things that have impacted the launch, although we still continue to see a trajectory that is going up and to the right. But as we've mentioned before, we did, as Kevin just mentioned, we had a large training class, we had some open territories, and we're making the changes within the Salesforce to bring them up to speed, get the new folks trained. That probably had a little bit of an impact there. some of some of the larger contracts it took us a little bit longer to to get on contract with those uh but we had some pretty good successes in in q3 that we should start to see some of the results of that and then we we also thought that we would be selling um iq into internationally with uh bsi approval and we're uh i i think we're not the only ones in saying that we've had experienced some delays out of BSI on that. But that's certainly delayed that entering into the mix as well in terms of the IQ launch. But those are some of the bigger areas that have, you know, maybe slowed it down a little bit from where we thought we would be. But as I said, we are still continuing to, you know, to go up that ramp.

Okay. Very helpful. And just a quick follow-up. on the initiatives that you guys have implemented regarding the sales force. I guess I just want to fully understand, are those initiatives completely implemented and digested, or do you still have some open territories here and there that you kind of need a right size? And then how should we think about the sales force over the remainder of the year and in 2024 in terms of size and productivity?

Yeah, pretty much. Thanks for those questions. Pretty much open territories are onesie twosies at this point. We filled most of those, you know, the last couple of quarters. And as I said, they've been in and out of their training courses that have been here. So that's good. The implementation and enhancement of the COP plan is all done. The reps have the numbers that they're marching towards to finish up their year. as we head into the end of the year. And obviously, we'll continue to tweak everything as we head into 2024. But in large, everything that was the big initiatives are behind us and absorbed. And the team is running hard out in the field.

Great. Thank you.

The next question is from Robbie Marcus with JP Morgan. Your line is open.

Hey, this is actually Rohan on for Robbie. Just a question on gross margin. It came in a bit softer in the quarter, and I was hoping you could just talk more about your expectations for fourth quarter in light of the HFX ramp and what a reasonable assumption is for margin expansion next year and longer term, given all the puts and takes from the legacy pricing, HFX, and Costa Rica.

Yeah, and you're hitting the – this is Rod. Thanks for the question. You're hitting the two big things. We have a confluence of an IQ launch and a transfer of manufacturing to Costa Rica. And as we've talked about in the past, as IQ ramps, we also have pricing pressure on our legacy products. And in Q3, legacy products still represented over 50% of our mix. and and uh you know as we've reported over the last couple quarters and continuing into this quarter continue to have some pricing pressure there um similarly as we are a little bit behind that curve as we we answered in one of the previous questions and don't have that bsi approval to sell in the europe Our volumes are a little bit lower, which also means we have to continue to sell through contract manufactured products at a higher rate than we would have anticipated. So we kind of have the confluence of those two things happening in Q3, which obviously put some pressures on the margins, as you noted. We should get better. Going into Q4, our mix on IQ will improve. We will still have to sell some of our contract manufactured products in Q4. But over time, we do anticipate transitioning more and more to the Costa Rica source products. And that will certainly help margins. I would anticipate that we, Well, we're not providing guidance for 2024, but we do expect that over time we have a pathway still to kind of that mid-70s that we've talked about. It's just going to take a little bit of time in terms of us getting there both from a cost and a price perspective.

Great. That was super helpful. Thank you. I just had a quick follow-up on PDN. And apologies if someone may have already touched on this, but are you seeing any competitive pressures here specifically? And do you have any thoughts qualitative on 2024 and your expectations for the market as well as competition next year?

Yeah, so we did answer the PDM one, but I'll just wrap it up again. Yes, we do know that all of our competitors have indications. However, that's obviously FDA approval. You still need to have clinical studies to show the doctors to convince them to try that. And that's continually where we are the only company that has a large RCT that's out there that shows the benefits of high-frequency, paresthesia-free. And like I said just earlier before, why would you want to put a patient into paresthesia who has already experienced experiencing numbness and tingling in their legs. So we feel very confident about our leadership there in PDN, and we talk about it every day. And I use the word moral obligation or the words moral obligation because we know when we win, that means patients get the best therapy that's been clinically proven in the PDN space. So we feel good that we'll continue to maintain our leadership there. We are, you know, it is a benefit to have other competitors in the space because all boats rise with the rising tide, of course. So that will help from an education standpoint. And on 2024, you know, we're just, we're a month into Q4. So we need to get a few more months underneath our belt and the transition with our commercial teams before we provide anything for 2024. So we're not going to provide any guidance at this time.

Great, thank you.

The next question is from Richard Newiter with Truist Securities. Your line is open.

Hey, thanks for taking the question. This is Sam on for Rich. Just one just to follow up on gross margin there, and I know we're not going to provide guidance for 24 yet, but just directionally, is there any way you could speak to, you know, with all those moving parts going forward and hopefully getting resolved? 24 on a quarter-to-quarter basis see better gross margin than 4Q? Can 4Q basically be a taking-off point for gross margin next year?

Yeah, you know, appreciate the question, but like I said, we're not providing guidance into 24 for the full year, let alone for quarters at this point. You know, what I will say, though, is that we... We continue to be excited about the costs that are coming out of our Costa Rica plant. And we believe that we've got a good pathway to continue to drive those costs down. And that should help with margins. And as we do move forward, we anticipate that we'll receive pricing benefit from our IQ product. as that mix increases. So not going to get a whole lot more granular than that at this point, but that's the sort of color that we can provide at this time.

Great. That's helpful. And then just a more qualitative one, just as we think about maybe some of the regions where the commercial structure was more just realigned as opposed to having turnover in the sales force. Can you? Give us any color as to what the performance in 3Q looked like for those regions versus some of the ones where there was more disruption. Thanks.

Yeah, I don't think we'll get into territory by territory, but I'll just say in general, we feel really great about bringing Greg in and ensuring that we have A-plus talent at every single position, whether that's someone who's been here for 10 years or 10 days. the expectations for our sales organization is extremely high the bar to get in is extremely high and once here the expectations continue to be extremely high and so um you know a typical turnover and med device that's highly competitive would be you know 10 to 20 percent um and we definitely uh we're in that range previously with our enhanced cop plan with the alignment of the teams that we have closer to the customer working together With the management responsibilities occurring closer to the customer and giving power to those that are closest to the customer, we're seeing not only pockets, but obviously our expectations for this quarter, we did better than what we would have thought. So while we're not declaring victory, I do like where we're going. We have another quarter here that is absorbing some of these changes, but I feel good about Greg and his team and what they've done to be able to set us up for success, not only for this quarter, but also really as we head into 2024.

There are no further questions at this time.

We'll turn it back to the presenters. Oh, my apologies. We do have one more question from Dave Turkley with JMP Securities. Your line is open.

Great, thank you. Kevin, I might just want to press you a little bit on the M&A side. Do you think you stay focused on the core pain markets, or are you open to other areas, let's say in the neuromod or bioelectronic medicine arena?

Yeah, thanks, Dave. Great question. As I alluded to in the prepared remarks, the biggest asset we have in this organization, outside of our technology industry, Our biggest expense is our Salesforce. And what we want to do is ensure that we keep them focused on the same call points where they're headed today. The last thing we wanted to do is add more places they have to go to new doctors they don't already know. So the focus has been on dropping something into the bag that they can leverage those relationships they already have. And, you know, spend more time at each of those locations before getting in the car and spending windshield time between the next physician. I just say a little bit more clearly, what would be great is each of our sales reps, when they show up at a physician's office in the morning, can look at the staff and say, boy, this is going to be a great morning. I'll be with you all morning doing X, Y, Z procedures with you. And then we'll have lunch and then, you know, I'll head on to the next place versus bouncing from one SCF case to another, doctor to doctor, right? I mean, our sales force, whenever they're in front of a windshield, they're not in front of a customer or in front of a patient. And so leveraging the sales force and dropping something to the call point they already have is the number one priority and the targets that we're looking at.

Got it. Thank you for that. And one quick follow-up on the GLP. I mean, it sounds like you literally said that you expect zero impact, and I think I heard that, and that many of your patients in the trial were already on it. I mean, is that like half, or could you provide like a percent there? And did I hear that correctly?

Yeah, so yeah, I will provide. It's about a third, a little less than a third of the patients in the PDM study were already on GLP-1s or the class of drugs. And so they obviously have been on those for years. I mean, it's not a new drug, so they've been on those for years, and they still met the inclusion criteria that meant they had painful diabetic neuropathy despite taking those drugs. so that's what gives us the confidence and then i'll reiterate in the prepared remarks as well i mean we are very in the very very early innings we're probably still in batting practice in the full you know launch of pdn with two to three million patients um and obviously you can do the math i mean we're we're very very little penetration so see even if You know, a big portion of that market happened to go away. We were still well within our ability to grow for a really long period of time. But the confidence is not only the patients who were already in our PDN study that still had the benefit and had great results, but also, you know, we obviously talked with some of the top leading endocrinologists in the world that are part of our, you know, KOL key opinion leader group. And so we take the guidance from them as well because they're the experts to see the patients every day.

Thank you. The next question is from Rich Newiter with Truist. Your line is open. Rich Newiter with Truist. Your line is open.

Okay. It appears that there are no further questions.

I'll turn it back to the presenters for any closing remarks.

All right. Thank you, operator. Appreciate it. And thanks, everyone, for joining us today, and I look forward to reporting on our progress on our next call. Talk to everyone soon. Thank you.

Ladies and gentlemen, this concludes today's conference call. Thank you for participating. You may now disconnect.