Otis Worldwide Corporation

Good morning, and welcome to Otis' second quarter 2023 earnings conference call. This call is being carried live on the internet and recorded for replay. Presentation materials are available for download from Otis' website at www.otis.com. I'll now turn it over to Michael Redner, Senior Director of Investor Relations.

Thank you, Liz. Welcome to Otis' second quarter 2023 earnings conference call. On the call with me today are Judy Marks, Chair, CEO, and President, and Anurag Maheshwari, Executive Vice President and CFO. Please note, except where otherwise noted, the company will speak to results from continuing operations, excluding restructuring and significant non-recurring items. A reconciliation of these measures can be found in the appendix of the webcast. We also remind listeners that the presentation contains forward-looking statements, which are subject to risks and uncertainties. Otis's SEC filings, including our Form 10-K and quarterly reports on Form 10-Q, provide additional details on important factors that could cause actual results to differ materially. With that, I'd like to turn the call over to Judy.

Thank you, Mike, and thank you, everyone, for joining us. We hope everyone listening is safe and well. Starting with the second quarter highlights on slide three, Otis delivered a strong second quarter and a successful first half of the year. In Q2, we grew organic sales high single digits in both segments, expanded adjusted operating profit margin 20 basis points, and achieved 7% adjusted EPS growth. This performance again demonstrates the strength of our strategy and our ability to execute and deliver. We have momentum going into the second half and beyond, as new equipment share was up slightly in the quarter and up about 50 basis points in the first half, We grew our maintenance portfolio 4.2% and continued to grow our new equipment and modernization backlogs. We generated $409 million in free cash flow in the quarter and returned $175 million to shareholders through share repurchases, taking year-to-date repurchases to $350 million. From an innovation standpoint, this quarter we launched our latest elevator in North America, the Gen 3 Core. designed specifically to address the needs of customers in the large two- to six-story building segment. Gen3 Core is built off the proven design and flat-belt technology of Otis' Gen2 family, while also being equipped with Otis One, our IoT platform. Gen3 Core will be manufactured in Florence, South Carolina, and sales will begin this fall. Here are some exciting customer highlights from the second quarter. In Montreal, Otis Canada was selected to provide 28 units, including 11 sky-rise units, to the Hôpital Vaudreuil Souloges. Hospitals require reliable transportation between floors at all times, and we're excited to be a part of this important health care initiative, expected to open in 2026. It's our latest collaboration in Canada with general contractor Pomerleau. In Egypt, Otis will provide a total of 57 units for the iconic tower in El Alamein, including Skyrise and Gen 2 elevators, as well as our Link escalators. At 267 meters, this will be the second tallest tower in Egypt and will offer more than 200,000 square meters of housing, as well as services and leisure. In China, another 280 elevators and escalators from Otis will keep people moving along Tianjin Metro's new Line 7. This project will bring the total number of Otis units on the city's expanding subway network to more than 1,800. Since it opened, Otis equipment has kept Tenjen Metro passengers on the move and has been a critical part of the country's transportation network since 1984. And as the Indian government continues to invest in transportation infrastructure, Otis will install 255 units, including our heavy-duty public escalators and Gen 2 elevators for the new Bhopal and Indoor Metro. This is the first metro line in the state of Madhya Pradesh and is expected to serve 500,000 passengers daily. All the equipment will be manufactured at our factory in Bengaluru. We made progress on our ESG priorities and in the second quarter received zero waste to landfill certification for all three of our Spanish factories from ANOR, the Spanish Association for Standardization and Certification. This is important progress towards our goal of achieving 100% factory eligibility for zero waste to landfill certification by 2025. In addition, our factory in San Sebastian, Spain received LEED Platinum certification, the first factory in Spain to receive this designation. The facility opened last year and was designed to reduce environmental impact in the construction and operations through materials used and its waste control system. San Sebastian's our fifth factory to achieve LEED certification. We continue pursuing ways we can improve our environmental impact, which is an increasing focus of our colleagues, customers, and shareholders. Moving to slide four, Q2 results and 2023 outlook. Overall organic sales increased 9.5% with all geographic regions exhibiting strong new equipment organic sales growth in the quarter. And in service, all lines of business contributed to our best service organic sales growth performance since spin. We grew our adjusted new equipment backlog at constant currency by 5% compared to prior year and 3% to the prior quarter, despite a tough compare on new equipment orders, which were down 12%. We continued a strong trend in modernization with orders up 16% at constant currency and and backlog up 14% in the second quarter. This is the fourth consecutive quarter of 10% or greater mod orders growth. We grew adjusted operating profit by $60 million and expanded margin by 20 basis points. We generated $409 million of free cash flow, a conversion rate of 109% of gap net income. Before sharing our updated 2023 outlook, Let me update you on our current geographic outlook for new equipment markets. In Asia Pacific, there's no change to our previous outlook. We expect the new equipment market to grow mid-single digits or better, led by India. In EMEA, the market is now expected to be down high single digits in 2023, worse than our prior expectations of down low to mid-single digits. This decline is driven by Northern Europe as customer delays in buying decisions persist. The Americas market has weakened over the past few months, and we now expect it to be down high single digits in units. From an end market perspective, this decline is driven by multifamily residential coming down from a high level over the past two years, slightly offset by a more resilient commercial market. And finally, in China, we now expect the market to be down 10% compared to our prior guide of down 5% to 10%. This decline is primarily driven by a lack of momentum as we exited the second quarter at a weaker run rate than we had anticipated. Despite the weakening of the new equipment markets globally, we've maintained a strong backlog, giving us good visibility to future sales growth. On the service side, there's no change to our outlook for global install-based growth of roughly 5% led by Asia. Our strong performance in the second quarter and the progress we've made on our strategic imperatives gives us confidence to improve our 2023 outlook. Organic sales are now expected to be in the range of 4.5% to 6%, with net sales in a range of $14 to $14.3 billion. Adjusted operating profit is expected to be $2.25 to $2.28 billion, up $155 to $175 million at constant currency. Adjusted operating profit at actual currency is expected to be up $125 to $155 million, including a $20 to $30 million headwind from foreign exchange translation. We're raising our guidance for adjusted EPS, and it's now expected in the range of $3.45 to $3.50, up 9% to 10% versus the prior year. Lastly, our expectation for free cash flow remains unchanged, at about $1.5 to $1.55 billion, or approximately 105 to 115% conversion of GAAP net income. We continue to prioritize returning cash to shareholders, and I'm pleased to share we're increasing our share repurchases this year to $800 million. Turning to slide five. As announced earlier today, we're launching a program called Uplift. to transform our operating model to continue to drive sustainable, profitable growth within our business. After three-plus years as a public company, in which we've grown new equipment share, expanded operating margins, grown EPS, built a formidable backlog, and returned approximately $2.7 billion in cash to shareholders, we're designing OTIS for the next phase to ensure high performance and resiliency regardless of the economic environment we may face in the future. We're launching Uplift to drive efficiency across the organization while continuing to prioritize the customer experience. Going forward, we expect our sales specialization to continue to accelerate our growth, our innovation cycles to continue at a rapid pace, and our customer intimacy to continue unabated. Our management team is laser focused on ensuring that our operating performance can achieve a new higher performance tier through the transformation of our financial processes, improving our supply chain procurement, and right-sizing our cost base where needed, among other aspects of the program. Throughout the next two years, we expect the program to generate approximately $150 million in savings as we drive efficiency across the organization. Our plan is to update our shareholders at regular intervals on the progress we're making with this program And ultimately, you'll see the results in better performance, growth, operating profit, and returns for our shareholders. With that, I'll turn it over to Anurag to walk through our Q2 results in more detail.

Thank you, Judy. Starting with second quarter results on slide six, net sales of $3.7 billion were up 6.7%, and organic sales were up 9.5%, driven by strong performance in all business lines. Adjusted operating profit was up $49 million at actual FX and $60 million at constant currency. Dropthrough on higher volume, productivity, and pricing in both segments and commodity tailwinds were partially offset by inflationary pressures, including annual wage increases, unfavorable new equipment mix, and higher corporate costs. Adjusted EPS increased 7% or 6 cents, reflecting 11 cents of benefit from operations. This strong operational performance and accretion from a lower share count were partially offset by a 3-cent headwind from foreign exchange translation and a 3-cent tax headwind as a result of a tough compare. Free cash flow was strong in the quarter at $409 million, or 109 percent conversion, up $83 million. The increase versus prior year was driven by higher net income and improved changes in working capital. Moving to slide seven. In the second quarter, as we noted previously, new equipment orders faced a tough compare and were down 12% at constant currency. New equipment backlog, however, continues to trend higher and was up 5% at constant currency versus the prior year and up 3% sequentially with all regions being up, providing visibility for sales in the second half and beyond. Globally, pricing on new equipment orders was up low single digits, building on solid pricing improvements from the middle of 2022. Pricing trends improved mid-single digits or better year over year in all regions, excluding China. While pricing was down low single digits in China due to deflationary pressure and the softer market, we maintained price-cost neutrality by focusing on material productivity. New equipment organic sales were up nearly 10% in the quarter, with all regions contributing. APAC grew double digits, driven by strong performance in Korea and India. EMEA grew high single digits, primarily from southern Europe. The Americas grew high single digits as job site delays and field inefficiencies eased, and China delivered mid-single-digit growth by executing on the stable backlog. Overall, we saw solid execution across all regions. Adjusted operating profit was up $15 million at constant currency. The benefits from higher volume, price beginning to flow from the backlog, strong productivity, and better-than-anticipated commodity tailwinds were partially offset by a continued unfavorable regional and product mix, transactional effects, and higher SG&A expense. Now turning to service segment results on slide 8. Maintainance units were up 4.2% with growth in all regions led by China, where we achieved another quarter of iTunes portfolio growth. Modernization backlog expanded by 14% with growth across all regions, driven by strong orders growth of 16% in the quarter. Service organic sales grew 9.4%, the highest rates in spin with growth in all business lines. Maintainance and repair grew 9.1%, from better than expected repair volume. Our portfolio continued to expand 4.2%, and we achieved strong pricing up four points on a like-for-like basis. With strong backlog conversion in the quarter, modernization sales were up 10.9%, with particularly strong performance in Asia, including China. Service profit was up $52 million at constant currency as a benefit from higher volume Favorable pricing and productivity were partially offset by annual wage increases and higher material costs. Margins expanded 50 basis points in line with our full year guidance. Overall, we are pleased with our first half results, where we gained approximately 50 basis points of new equipment share, grew the portfolio again over 4%, increased organic sales by 6.6%, and improved operating profit by $67 million at constant currency while continuing to grow our backlog in both new equipment and modernization. This provides good growth visibility over the next several quarters. Without moving to slide nine and the revised outlook. Starting with sales, with strong service momentum, we are raising outlook and now expect total Otis organic sales to be up 4.5 to 6% versus the prior guide of 4% to 6%. Adjusted operating profit growth at constant currency is expected to be in the range of $155 to $175 million, an approximately $15 million increase at the midpoint versus the prior guide linked to the better-than-expected service volume. Service margins are still expected to expand about 50 basis points to 24%, and we anticipate new equipment margins to expand 20 basis points to 6.8%. Overall, margins are expected to be up approximately 30 basis points to 16%, the high end of the previous range. Adjusted EPS is expected to be up 9% to 10% versus the prior year, within the range of $3.45 to $3.50, an approximately 3 cent increase at the midpoint versus the prior outlook, largely the result of strong operational performance. Due to our continued cash mobilization activities, we have increased our share repurchase target to $800 million, and the outlook for free cash flow is $1.5 to $1.55 billion, a roughly 110% conversion. Now taking a further look at the organic sales outlook on slide 10, there is no change to the overall new equipment outlook. By region, we still expect the Americas and EMEA to be up mid-single digits, consistent with our prior guide. Within Asia, Asia-Pacific is performing better than anticipated led by India, which we expect to offset a decline in China due to the continuing weak demand environment. Turning to service, organic sales are now expected to improve by 50 basis points versus the prior outlook to a range of 6% to 7% with improvement in all business lines. We are increasing the outlook for maintenance and repair organic sales, now expected to be up 5.5 to 6.5 percent in 23, driven by the strong first-half repair volume. Supported by a robust backlog, which is up mid-teens, we are increasing our modernization organic sales outlook to be in the range of 7 to 9 percent. Moving to slide 11, we expect adjusted EPS growth of 9 to 10 percent in the range of $3.45 to $3.50, a 31-cent increase for the full year, with 29 cents coming from operations. Overall, with a strong first half behind us, we are well positioned to improve our outlook and deliver solid second half financial performance on the strength of a service-driven business model and focus on operational excellence. With that, Liz, please open the line for questions.

As a reminder, to ask a question, please press star 1 1 on your telephone and wait for your name to be announced. To withdraw your question, please press star 1 1 again. Please stand by while we compile the Q&A roster.

Our first question comes from Nigel Coe with Wolf Research. Nigel, your line is now open.

Oh, thanks. Good morning. I hope you're doing as well. So I guess, first of all, I mean, on the newcomer margins, the clip to the, you know, to the 40 base points high end down to 20 base points, all right, it's a small move, but you haven't changed your growth outlook. It doesn't feel like the mix of geographic changes. I'm just wondering, What's driving that more kind of moderate view, if you will, on margin? And are we still on track for that price-cost tailwind in the back half of the year?

Hey, thanks, Nigel, for the question. I guess the first one is what we've done is we just tightened the new equipment margin to 20 basis points. So as you noted, right, we haven't changed our sales outlook for new equipment, but within that, China, which we thought was going to be flattish for the year, is going to be down low single digits. And as you're aware, China is a higher new equipment profit margin market, but we're able to offset that with definitely better commodity tailwinds. Initially, we were expecting about $25 million, $30 million. Now, about $40 million. Pricing definitely in the second half is going to be better than the first half. You put the two together, I think we tightened it to about 20, which more than offset China, which is why we tightened it to 20 basis points on the new equipment side.

Okay, that's very clear. And then my follow-up is on the upright program, the 150 of cost. Maybe just a bit more detail on where you see the opportunities to further streamline the cost base. How much of that 150 do you think will come to the bottom line versus being reinvested? And then is this additive to your other programs? I'm thinking things like the modernization margin initiatives, service productivity initiatives. Is this additive to those programs?

Yeah, Nigel, let me take that. And we're calling it Uplift. I think you called it Uprise. But let me take that. First and foremost, I think it's really important for people to understand why we're doing this now. And then I'll get to kind of where the cost takeout is going to be, which is mainly in G&A. So it will be additive to our other productivity initiatives as well as our modernization growth. But where it comes from is, you know, we spawned a little over three plus years ago. And since that time, the team and our colleagues, I mean, tremendous thanks to them. We've gained share in new equipment. We've driven growth, expanded operating profit margins. We've returned billions in cash to our shareholders. And quarter after quarter, we've executed our strategy and performed. And I think it's important to know that we're approaching uplift from a position of strength. I think it's incumbent on leaders to prepare the company to take us to the next level, and that's what we're doing as an executive leadership team across the company. So we're going to focus really on three areas. The operating model itself to give us more speed and agility. You know we're a tremendously distributed organization with our 1,400 branch offices serving our customers globally. We want that speed and agility to be more customer-centric. We're going to streamline processes. That's going to be extremely important. I think it's something we've learned coming out of spin and now through performance that we can be more consistent geographically, and we can streamline our processes from financial processes all the way through to really how we sell to customers, and we're looking forward to that. And the third element is taking advantage of our scale and acting as an enterprise and implementing some pretty significant focus on supply chain and especially indirect. So you add those three together, it adds up to the $150 million we're going to return, which is predominantly through G&A. Again, it's additive to what we're doing. Anything above that that we generate, we are planning on reinvesting in our business to give us new capabilities, new competencies, to continue to invest in innovation. We've brought more products to market since spin than we have for many years. We're going to continue to do that as we create the connected Otis of the future and take us to the next level.

Okay, great. Uplift, I've got it. Okay, thanks. Thanks.

Our next question comes from the line of Julian Mitchell with Barclays.

Hi, good morning. Just maybe the first question around the market outlook and the backlog, because you took down the market outlook in various regions. But the sales guide obviously intact and the backlog is still growing even with orders down. So just trying to understand sort of looking ahead, should we expect the backlog to start to shrink sequentially as that end market pressure starts to be increased? exerted? And do you expect a sort of a lower backlog entering 2024 because of the market pressure you called out?

Yeah, well, I'll let Anurag answer the backlog, but let me just really straight on hit. We do not expect a lower backlog as we exit 23 and enter 24. Really pleased with the 5% backlog growth. And if you go to our first appendix chart, we have a record backlog, which gives us really good line of sight for our future and really helped us drive the sales growth that you saw, the organic growth in both segments. But let me talk to the market, and then I'll turn backlog over to Anurag, just to give you a little more color. Let me start in Asia-Pac. We expect the market itself on new equipment to still grow mid-single digits. We're seeing really strong markets We're actually seeing double-digit demand in India, and really pleased with how our team's responding there. But think of Asia-Pac continuing at mid-single. The Americas, what we saw in the first half at the market level in units was the first half was down mid-teens. Our view is the second half is going to be flattish to slightly down, so the full year will be down high single for the market itself. The units are slowing. but the Americas market itself was sequentially flat. So we're watching all the indicators, obviously talking to our customers, looking at Dodge, looking at ABI, but again, watching the Americas carefully and happy to talk about the orders there as well as we go through these questions. In EMEA, we say that we're going to be down high single digit for the rest of 23. We're watching the rate impact, A little bit of a sluggish market, especially in northern Europe. Think Germany, France, and UK being weaker. And it's delays in decision-making uncertainty. The proposals are still going in. The customers, it's a matter of when they're going to make those decisions. Spain and Italy are pretty resilient. And for the segment itself, the Middle East is up low single digits. We're going into Europe with a strong backlog for the second half. And again, when you look at our backlog, we're looking out 18 to 24 months with a backlog of this scale. On China, the market itself, we're calling down 10%. We started, April momentum was good. May was weaker. And we really exited Q2 with the volumes being down in the market itself. So that lack of acceleration that we had been planning on for the book and ship business in the second half really has taken us to the lower end of the range. The only thing I'll remind everybody, again, that new equipment market outlook is very different from the service outlook, which is still solid, is growing mid-single digit, again, led by Asia, low single digit, and developed markets. Anurag, you want to talk to backlog?

Absolutely. Thanks, Judy. You know, even if we assume there's no orders growth, we would expect our backlog to be up low single digit by the end of the year. And the reason for that, Julian, is because we tend to book more orders in any given year than we ship, as some of the orders are larger projects and multi-year in nature. So clearly, you know, I mean, it's not the right analogy, but if you look at a book-to-bill, it's definitely been far higher than one. So we book definitely more orders than we ship over the year. Well, let's even assume if conditions worsen from here and there is a new equipment order that's even slightly declined to even mid-single digit, I think we will end the year with backlog at least being higher. More importantly, if you look at our backlog mix today, In America, it's still fairly high, which is the multi-year backlog that we have. Asia Pacific is fairly good. And that should convert into revenues next year, with China being the highest book to ship. So it gives us kind of confidence as we go into next year to see our new equipment revenue growing in a line of medium-term guidance.

And even in EMEA, Julian, our backlog is up modestly both versus last year and versus last quarter. So we're really, we're watching the backlog closely. We've always shared with our shareholders that, you know, you should watch us at year end. It's the best indicator for our next year in terms of top line and bottom line. And that's, we expect this year to be no different.

Thanks very much. And then just a quick follow-up, as that was a very thorough answer. Just looking at seasonality within the second half, normally your earnings are down slightly sequentially in Q4. I think consensus has you sort of up in Q4 sequentially. So maybe just is there anything – you're calling out on sort of Q3 versus Q4 earnings this year because of price cost or something like that?

Yeah. So, you know, if you kind of look at the second half of the year, you know, for the first six months, we did about 172 of EPS, which means 176 in the back half. And I think it's pretty equally split between Q3 and Q4, Julian, in terms of our EPS split. If you look at new equipment, and I'll just start with new equipment and go on to service, you know, we expect about three-ish percent growth in the second half of the year. I think it should be kind of equal between the two quarters around that. We're going to see commodity tailwind pricing to the tune of about $30, $40 million. Obviously, a little bit of that is more towards Q4 than Q3, but the margin rate, which should be above 7%, should be between in Q3, Q4, should be no difference between that. Now, if you look at service, we are doing $40 million, $50 million of operating profit increase every quarter. We expect that again in Q3 and Q4. Maintenance continues to do well with the pricing as well as the portfolio growth, and we're converting the mod backlog. So I think we're in a pretty good run rate over there. And obviously there's a little bit more of corporate expense headwind in Q3 versus Q4. So you put all the puts and takes over there. I think the cadence between Q3, Q4 from an EPS perspective should be pretty similar.

Great.

Thank you. Our next question comes from the line of Steve Tusa with JP Morgan.

Hello.

Hey, Steve.

Hey, sorry. Thought I got cut off there for a second. Just a question on China. So this market is seemingly getting revised down. You know, just this whatever recovery was going to come seems to be deferred. There seems to be mixed messaging on stimulus. I mean, I guess, first of all, what's your view on how that market will evolve in 24? And on the services side, isn't there a bit of like a lag there? as to when you can go after converting those into service agreements. So, like, we should be thinking about those opportunities as a two-year lag to the market. And at what stage, if this market remains down, do you, you know, have to get a little more aggressive to tweak up that, you know, that equation of units coming up for conversion versus conversion? You know, because obviously if the market's down 10%, and a couple years later you're still growing your conversion, that could still mean negative units under management if this thing kind of continues to bleed lower. Just curious how you're evaluating that equation.

Yeah, let me try and address kind of multiple items there. First, let me start with the service business. This was the eighth straight quarter. We had mid-to-high teens portfolio growth in China last And Sally Lowe now leads our China organization, and she's really been driving that. We are now at 350,000 units on our portfolio in China, which is a pretty big step up from when we made this commitment to grow our service business. And it is driving returns, and we're increasing the conversion rates as we go. Our China, even though the segment was down 10 in the second quarter, Steve mentioned We were down five, so yet another quarter of market share gain in new equipment, which bodes well for the two-year warranty and then for the conversions for us as well, because even though there may be less units, our strategy to open service depots, to have the ability to drive the service conversion, shipping Gen 3s with Otis 1 connected, is at the same time we're accelerating our conversion rate. versus what we had traditionally had in the past. So even if the volume goes down a little, our rates will offset that. So that doesn't really get me concerned. In terms of what we really changed in the second half, we had expected things to tick up, especially on the book and ship business. And as we exited the second half, we just hadn't seen the momentum. Now, like you, we've heard out of Monday, out of the Politburo, a different tone. We have to see what that translates to. I'm cautiously optimistic that once that tone is set from Beijing, there's positive potential that that, especially in the larger tier cities, really starts happening and sentiment changes. But our outlook did not assume that. If and when that happens, again, being cautiously optimistic, Obviously, we're prepared for it. We've got the capacity, we've got the sales channel, and we've got the product and innovation to be able to deliver as soon as that picks up. The state-owned enterprises are still doing well. They're still growing. They are buying the land. And that's why, again, we think we've done really well with our strategy on key accounts and growing share.

Great, thanks. And then just one last one for Anurag. With orders down potentially here in the second half, how should we think about the progress flow or the contract liability flow through the cash flow statement?

Yeah. I mean, with orders being down, obviously, if orders were to be down, firstly, we're not saying orders are going to be down in the second half of the year. Obviously, it will come with lower advance payments for sure. However, we built up a fair amount of receivables because of the higher revenue, and that should kind of unwind into the second half of the year, right? So from a cash perspective, I think we will be fine over there, Steve. Great.

Thanks a lot.

Our next question comes from the line of Jeffrey Sprague with Vertical Research Partners.

Thank you. Good morning, everyone. Hey, Jeff. Just coming back around to price, Anurag, I think you gave us some good color on price on orders on new equipment. Just wondering if you'd give us a little color on what's coming through in revenues at this point on new equipment side and how that might build over the next two or three quarters.

Great. So, you know, if you look at, let me start with the second quarter first now. On the new equipment side, we saw about $5 million of pricing coming through to the bottom line, and which was encouraging. We did expect more of it to come in the second half. And in the second half, we expect about $20 million of that to come through. So, you know, if you look back now, it's been six consecutive quarters of price increases that we've done. Um, and our backlog margin is up by over a hundred basis points today. And if we kind of go through the course of it, by the end of the year, we should see that backlog margin take up a little bit more as we flush out some of the older orders with the older prices and the new, and this mid single digit price increase continues. If that happens, every hundred basis points of backlogging price increase should go to about 50 basis points of about 30, $40 million for next year. So we should kind of see that come through more next year. So I think we just beginning to see the price of new equipment coming into the revenue and that should take up for the next few quarters.

Great. And then maybe we can just get a little more color on mods. Obviously it's, uh, you know, very robust and, uh, you know, create some margin headwind as you do that work. You seem to be kind of managing that quite effectively. But my question is really more around what the back end is looking like on the mods. Are you seeing, you know, higher service retention on the back end, higher revenue per unit on the back end? Just how kind of the mods is really playing into your overall, you know, service portfolio growth strategy.

Yeah, Jeff, listen, we are really pleased with MOD and how it's developing. And I think it's something, I know it's something we're going to be talking about for many quarters to come as we've added it actually as a fifth strategic imperative at our company just last month or in May and very much focused on making it more like our new equipment business, which means you're going to see margins expand, even though right now it's dilutive in the service segment. So pleased with the quarter. Again, our fourth consecutive quarter of orders up over 10%. Strong backlog. I would call Asia as the standout in mod. We had great volume and some major projects in Asia Pacific in the quarter. Japan, Korea, Hong Kong, India, and China is on a highly accelerating path due to their MX volume, our MX mod product we have. And you're going to continue to see that grow as units continue to age in China. So we're optimistic about mod. As I said in the last call, we're going to approach it by taking everything we've learned in new equipment and service and making it more production-ready versus custom. And I think that's going to benefit us in terms of margin expansion as we drive more revenue through it. Once we do a mod, our ability to retain that and keep that on ODIS service is in the high 90s, so much more significant than the conversion rates, even than our industry-leading retention rate. So that's why mod's important to us. It not only gives us additional customer intimacy, both for the units that were on our portfolio, it lets us bring other units back to our portfolio, drives great customer value, energy efficiency, gets them ready for another multiple years, especially as you think about all the buildings now that are being repurposed. There's a huge mod opportunity for us as well with the offices changing to multi-use. So mod's going to be something we talk about for a while going for almost consistently now every quarter, and you're going to see us continue to deliver on that both in the orders and the backlog, and then most importantly, starting that service clock all over again.

Great. Thanks a lot.

Our next question comes from the line of Nick Houston with RBC Capital Markets.

Yeah. Hi, everyone. Thanks for taking the questions. So it's been another strong performance from repair. I was wondering if you could just remind us how much of maintenance and repair is the repair piece specifically? and how sustainable the growth is. Because I think it's been a couple of quarters now where the growth is surprised to the upside. So I'm wondering if maybe it's just a structurally stronger market than you maybe thought previously. That's the first one. Thanks.

Yeah, Nick, good to hear from you. Hey, we don't disclose the difference between maintenance and repair. Really strong repair this quarter. And we keep waiting for the quarter where it's going to slow down. You know, when you go back Probably six quarters we saw bounce back when office use started picking up post-COVID because we had a little bit of a downturn in the early COVID days. So it's been a good strong six to eight quarters. But again, as people potentially put off some discretionary mod decisions, your units are still aging and need even more repair. So really pleased with repair globally. It was strong in every region, and we're not sure how long this can keep up, so we think we've got it tuned appropriately in the outlook, but I'll let Anurag talk to that from an outlook perspective.

Yeah, just a couple of points to add over there. I think the team has really executed very well on the repair side. I mean, after two years of double-digit growth, as we entered this year, we thought that repair would be a low single-digit growth. So if you look at our performance on the service business, I think it's largely because of repair. Our maintenance portfolio is growing at 4.2%. It will be a price on a like-to-like basis of 4%. If you adjust for mixed insurance, it's a 200 basis points, so maybe maintenance is more than high single digit. So repair is definitely growing double digit in the first half of the year. And it's not only because of coming back to work, it's just executing on a very good strategy over there. On the second half, the reason you see a step down in the service revenue is because maintenance continues to grow at the same clip, modernization, backlog, and words, is we're just assuming repair is going to be flattish. Now, we may be a little bit cautious over there. If we continue to execute well, there could be a little bit more upside on the second half of the year.

That's great. And then maybe just on OTIS 1, can you just provide us with an update on your general efforts on connectivity and how that's feeding into some of the metrics like retention and conversion, whether there's been any impact on pricing or profitability and when we might see that if we haven't already? Because I know you've got a slightly different strategy to one of your peers who's maybe pricing for it a bit more directly already. So just curious to hear how the IoT operation is going.

Yeah, we're really pleased. The Otis One units are making a difference. We are shipping all of our Gen 3s with Otis One, and our new Gen 3 core will have that in North America, the new product we announced this quarter. We're driving a much larger volume of OTIS-1 this year because of all the shipments that are happening and because of all the conversions in China that are happening. So where in the past we would tell you about 100,000 a year, that number is going to be up significantly more in 2023, which is what continues us along that journey in our medium-term guide. Right now we've got over 800,000 of our units connected in general, more than just OTIS-1. but now Otis 1 is picking up a bigger proportion of that, and you'll see far more than 100,000 units this year connecting. It is making a difference. If you look at China alone, I would tell you it's part of their significant service productivity. The majority of that is being driven by Otis 1. Our running on arrivals are down across the globe, and that we are getting, anytime we have a connected product, our ability not just to convert, but to retain that, especially from the ISPs who really, they don't want to come into a notice elevator that's got an eView screen and figure out how to maintain that. And they can't offer that same connectivity. So, you know, we provide all those numbers on an annual basis. We'll do that in fourth quarter. But it is an integral part of our strategy. It is working. It's helping us with service pricing. And as Anurag said on service pricing, like for like, we're up four points. So we're up from last year. And honestly, I've got to give EMEA incredible kudos. They're up mid-single digits this year in service pricing. And Bernardo and the team there are doing a great job on that. But a big part of that's being connected. I was in Portugal a few weeks ago with our team. More than half of their portfolio is connected. And their service margins are outstanding. So it makes a difference. Our strategy, again, to define that connection versus having, you know, people, customers opt in from a subscription. We're getting subscription services too. But again, we chose to invest the CapEx and we chose how we were going to deploy Otis One. And I would tell you, you're seeing it in our service margins.

Great. Thank you very much.

Our next question comes from Josh Pokrowinski with Morgan Stanley.

Hi, good morning, all.

Hey, Josh.

Judy, I want to pick up on a couple things you already touched on. And I apologize, we jumped on a little late, so you might have covered this on the China question. But how are you seeing the divergence between national accounts and maybe more the volume business in terms of where the weakness or where the pricing pressure is coming? Obviously, it's kind of downstream implications for what that conversion will look like.

Yeah, no, fair question, Josh. Listen, we call them key accounts, which are the large developers. Our team has continued to develop those key accounts. And as a matter of fact, our portion of national or key accounts that are now state-owned enterprises is significantly larger than the private developers. So that's really making a difference for us. The Tier 1 and Tier 2 cities continued to outperform not just the segment, but also outperform for Otis versus the lower tier cities. But in the lower tier cities, it was volume for us. And our team performed, you know, pretty well. As you look at the second quarter, the positive segments in China were the same as the first quarter, infrastructure and industrial. and the weakness was more in resi and commercial. But I think I like the strategy we're on, again, having those state-owned enterprises, and then we're seeing what's going to happen, again, with the government policy, with the tone that's being set, and then how these policy eases, whether it's mortgages, lending rates, or, again, houses, just the whole philosophy of housing is for living policy, versus investment. That phrase was no longer used on Monday after many years. So we're watching it carefully. We think we've got the right tuning for the second half. If there is an upturn with either stimulus or just sentiment helping on volumes, we're ready and you'll see it flow through.

Got it. That's helpful. And then just shifting over to the mob business and Jeff's question, I know you guys have aspirations to bring up those margins over time. Obviously, your conversion rates or your attachment rates are good on the back end. Is this a function of scale and sort of ramping up volume on this more standard work for business versus customization? Is it more price discipline? Sort of what are the key factors? you know, either milestones or, you know, initiatives that you need to do to bring the margins of that up? Or is it simply just a waiting game of getting us through the backlog?

Yeah, a great question, Josh. And I think you answered it in quite a bit of everything, right? So if you kind of look at our mod business, sort of just to level set everyone, firstly, it is our lowest margin segment today, even relative to new equipment and obviously repair and maintenance. But as we standardize the products, as we build scale, and as we kind of, you know, get a more succinct go-to-market strategy, we're already seeing those margins pick up because we're getting scale. So we are fairly confident that the trajectory that we are on right now, that you should see more margins pick up over the next six to nine months and overtake the new equipment margin as well. So it's on a good track right now. Great talk. Thanks, guys. Best of luck.

Our next question comes from the line of Joe O'Day with Wells Fargo.

Hi, good morning. Thanks for taking my question.

Yeah, thanks, Joe.

I wanted to start just on the, you know, circling back on the orders backlog kind of revenue dynamic and just to understand, you know, really what you think about in terms of the revenue implications With some of the changes in the end market views for the year, obviously not impacting how you're thinking about 23. I'm not even really sure if it's impacting how you're thinking about 24. And so, you know, just as you think through what's happening out there, and I'm not sure how much of this is supply chain improving, project execution improving, folks that don't need to maybe order as far in advance versus things like interest rates and credits. And so as you just think about the past few months and then the revised views on some of the demand trends in the markets, if you can sort of translate that to any kind of revenue implications right now.

Yeah, so let me just touch on a few at the top level. Supply chain is improving, and you're seeing that come through with the volumes we're being able to ship, and that's been helpful. As Anurag said in his opening remarks, commodities are improving as well. We had about a $15 million tailwind in the second quarter, and we've upped our outlook for commodities as well. So price is up, commodities is up, supply chain's improving. That's all fairly positive. Our backlog, again, is at a record, and it really will see us through 2024 with some certainty, with probably the question mark being on China. and when China bounces back, and or at what level. Our China team has done an incredible job on material productivity, and even though pricing is extremely competitive in China, we have hit at least price-cost neutral to price-cost slightly positive in China through the first half of the year. So if the market doesn't change and there's no stimulus, We'll adapt and continue to change our cost structure. If it does come back, we're ready.

And then, oh, thanks. Go ahead.

Go ahead, Joe.

I just wanted to touch on the pricing comment as well. And so just trajectory of pricing in China, has there been any indication of stabilization recently? And then also in developed markets, are you seeing any pricing implications just from maybe a little bit lower demand patterns as well as costs starting to improve?

So China pricing is very competitive, but no one has yet taken it down to being unrealistic or undisciplined. So it is the most challenging place for us to get price, and I think you see that market-wide. Everywhere else in the matured and the emerging markets, we're seeing good price and we're seeing rational competitors doing the same things.

Yeah, exactly. I mean, we are still seeing mid-single-digit price increases in EMEA and Americas and low to mid-single-digit in Asia. Now, if commodity costs do come down and material productivity comes down, you could see a little bit more pricing coming down. But the key metric here is price-cost. And I think we're going to be neutral or positive. As of now, we are. And let's see how this trend continues. But so far, it seems quite rational.

Thank you. Liz?

Our next question comes from the line of Gautam Khanna with TD Cowan.

Hey, good morning, guys. Good morning. Just to follow up on just the dynamics on 24, I was curious, do you have an early read of where pricing might head portfolio-wide in 24 relative to 23? And then secondly, have you seen any indications of backlog stretching, whether it's decommits or just timelines extending across any of these markets where orders have been a bit softer.

Thanks. Yes. So decommits don't really happen based on kind of non-refundable deposits in our business. So people don't double order, and there's not a lot. We do measure jobs, and we keep a careful eye on jobs that decommit. It's a very small, low single-digit at most percentage globally of the 10,000 installations that are going on somewhere in the world every day. You know, are there times, and we experienced this in the past, where there have been some labor challenges from other trades and the jobs have slowed down. That seems to have gone away in the Americas, so we're not seeing that stretch out. So we either see a bottom at the beginning when, you know, we've done a proposal, we've been verbally awarded, but it doesn't go to a booking when we get that deposit because of potentially rates and things like that, and we're watching that carefully as well. I think it's too early for us to talk about 24 pricing. We're going to focus on the second half and keep building our backlog strong and executing on that backlog.

Thanks.

That concludes today's question and answer session.

I'd like to turn the call back to Judy Marks for closing remarks.

Thanks, Liz. Our results in the first half reflect the continued execution of our strategy as we remain focused on ensuring we continue delivering value for our shareholders in the balance of 2023 and beyond. Thank you all for joining the call today, and please stay safe and well. This concludes today's conference call. Thank you for participating. You may now disconnect.