This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.
3/4/2026
Good evening, my name is Sofia and I will be your conference operator today. Welcome to PagSeguro Digital earnings call for the fourth quarter of 2025. The slide presentation for today's webcast is available on PagSeguro Digital's investor relations website at investors.pagbank.com. Please refer to the forward-looking statements and reconciliation disclosure in this presentation and in the company's earnings release appendix. All participants will be in listen-only mode. To ask a live question after the presentation, please use the raise hand button to join the queue. Once you are announced, a request to activate your microphone will appear on your screen. Today's conference is being recorded and will be available on the company's IR website after the event is concluded. Now, I will turn the call over to Daniel Spencer-Pioner, Head of IR.
Good evening, everyone, and welcome to PACBank's earnings conference call for the fourth quarter of 2025. I'm Daniel Spencer-Pioner, PACBank's Head of Investor Relations, and I want to thank you for taking the time to join our webcast. I'm here with Ricardo Dutra, our principal executive officer, Carlos Mawat, our CEO, and Gustavo Sequin, our CFO. After the presentation, we'll have a live Q&A session. Please note that during Q&A, we'll take only one question per analyst to ensure the best use of our time. Now, I'd like to hand it over to Dutra. Please, Dutra.
Hello everyone, and thank you for joining our full year and fourth quarter 2025 earnings call. In Q4, we continue to expand our credit and banking businesses, along with the reacceleration of acquiring volumes. As a result, we are pleased to report a robust performance, demonstrating our resilience sustained by disciplined execution and value creation, focused on our long-term ambition. Going to slide four, we can see the key operational and financial highlights for the full year 2025. Compared to last year, our revenues reached 13.4 billion reais, 16% growth, driven by an impressive 51% growth in banking revenues and 9% in payments revenues. Net income was up 4% year over year. Later on the presentation, we will see the main impact on net income was due to the increase in financial expenses linked with the basic interest rate of Brazil, SELIC, which grew from an average of around 10.8% per year in 2024 to almost 14.5% per year in 2025. Going to the value creation for shareholder section, Our earnings per share reached 7.99 reais, growing 21% year-over-year. Buybacks and total dividends distributed in 2025 reached 2.1 billion reais, leading to a 15% total shareholder yield. On slide five, we can see the highlights of the fourth quarter. Our TPV grew 10% quarter-over-quarter, marking an inflection point with sequential improvement in volumes. Our expanded credit portfolio reached 50 billion reais. It is important to highlight the portion of the credit portfolio composed by loans, credit cards, and working capital grew 33% year-over-year, with NPL's 90 approximately half of the industry average. These trends reinforce the underlying strength of our ecosystem and our ongoing commitment to expanding access to financial services in a responsible and sustainable way. On the Funding Efficiency Initiative, our deposits reached R$40 billion, growing 13% year-over-year. Moving on to financial highlights, our total net revenue excluding interchange and card scheme fees increased 12% year-over-year, reaching R$3.5 billion. Our non-GAAP net income was R$678 million, 7.4% higher year-over-year, leading to analyzed return on average equity of 18.4%, improving 100 basis points year-over-year. On slide six, I'm pleased to announce we successfully delivered our 2025 guidance despite strong headwinds such as macrovolatility and sharp increase in Brazilian interest rates in 2025. Cross-profits grew 6.9% for the year within our expected range of 5% to 7%. Gap diluted EPS increased 18.2% in 2025, above the guided range of 13% to 15% using the same share count as of December 2024. When you consider the benefit of buyback execution reducing shares outstanding, EPS increased more than 20% year-over-year. Capital expenditures reached 2.3 billion in 2025, landing at the upper end of our 2.2 billion to 2.3 billion range. Overall, the full delivery of 2025 guidance makes us confident about 2026 perspectives and reinforces our strong track record as shown in the following slide. I'd like to briefly focus on our consistent track record in creating shareholder value. Since our IPO in 2018, GAAP diluted EPS has grown at a compounded annual rate of nearly 16% despite global disruptions in macro volatility during this timeframe. Throughout this journey, we have advanced in key strategic milestones, which broaden our addressable market, strengthened profitability, and built a solid foundation for sustainable earnings growth. These efforts have increased the visibility and recurrence of our results, enhancing predictability, and reinforces the resilience of our business model in generating long-term value. Now, I'll pass the word to Carlos Mawad.
Thank you, Dutra. Good evening. In this section, we will take a look at the operational and commercial performance of our units in this past quarter. Let me start on slide 9, where we highlight our main growth opportunities. As we've highlighted in recent quarters, as we tap into the new verticals, there is a substantial room for expansion across our platform. In many areas of our banking business, our market share remains below 1%, which reinforces our conviction that we are only at the beginning of what we can build, whether through deeper cross-sell or a stronger, more efficient deposit franchise or a broader, more diversified credit portfolio. I'll manage with discipline and a long-term view. On the next slide, we will highlight our customer-centric approach demonstrated by increasing transactionality and engagement of our ecosystem. The evolution of our caching metric, which represents inflow not related to acquiring, remains one of the most important indicators of our client activity on our platform. In the fourth quarter of 2025, Cash-in reached more than 90 billion reais, an increase of 11% compared to the same period of last year. On a per client basis, the figure rose to 5.3 thousand reais, up 10% year-over-year. As a reminder, cash-in is mainly composed by PIX transactions received, showing how PIX has become an important and profitable component of our business. We are also seeing an increase in our platform usage as measured through the amount of bill payments, fixed transactions and the penetration of investment and insurance products. Signaling deeper relationships and improved monetization as clients increasingly rely on us for a wider portion of their financial needs. These trends underscore the strength of our ecosystem and the growing intensity of customer engagement across our base. On slide 11, let's speak about our credit performance. We can see credit as a strategic driver of engagement across both our banking and payment business, enabling deeper transactional activity and unlocking meaningful cross-sell opportunities. In the fourth quarter, our total credit portfolio reached R$4.6 billion, a 33% year-over-year increase. Since the second half of 2024, we have been gradually accelerating underwriting for unsecured products with a particular focus on working capital. This progress reflects ongoing improvements in our risk assessment and collections capabilities, increasingly supported by AI. While originating typically slows in the fourth quarter due to the seasonal pattern, working capital originations were still 26% higher than in Q3, showing a healthy and consistent traction. When we include financial operations linked to merchant prepayment supported by our instant settlement feature, our expanded credit portfolio now approaches R$50 billion, up 3% over the last 12 months despite lower volumes. Turning to asset quality, as shown on the bottom right of the slide, our NPL 90 ratio remains well below market average due to our disciplined approach to risk and product mix. The small increase we observe is a natural consequence of the greater mix of unsecured products in the portfolio. On the next slide, we present the continuous strength of our deposit base and the progress we are making in improving our funding efficiency. During the quarter, total deposit reached more than R$40 billion, growing 13% year-over-year, a resilient performance despite the macro environment. Deposits are the core of our funding structure, and this quarter we saw a meaningful shift towards on-platform deposits, which reached 95% of the total, reinforcing strong client engagement and the growing relevance of our digital channels. Importantly, this was the seventh consecutive quarter of reduction in our funding cost as a percentage of the CDI. This trend highlights the effectiveness of our strategy to broaden and diversify our funding mix with cost efficiency, and it contributes to the resilience of our liability structure and supports the expansion of our credit portfolio. Finally, as shown on the right-hand side of the slide, our loan-to-funding rate improves from 113% last year to 111% this quarter, as we continue to grow credit with caution and prioritize a well-balanced structure. With that, I will hand it over to Gustavo, who will walk you through the financial highlights of the quarter of 2025. Gustavo, please.
Thanks, Mawad. Hello, everyone, and thank you for joining us today. Let's focus now on our consolidated financial results. In this first slide, as a consequence of the increase in transactionality and engagement, total revenue and income net of interchange and card scheme fees reached 3.5 billion in the fourth quarter, up 12% year-over-year. This performance captures the expansion of the banking business and also the repricing measures we began implementing in the payment at the end of 2024, which have been essential to offset higher financial costs and to reinforce the sustainability of our revenue base. It is very important to highlight that revenue growth has once again outpaced TPV, showing that our repricing strategy effectively supported profitability. Disciplined execution drove resilient results in 2025, positioned us to sustain solid performance in 2026, despite marked uncertainty. Banking revenue reached R$ 757 million, growing 47% year-over-year, driven by the expansion of our credit portfolio, higher engagement, and stronger monetization, supported by deposit growth and increased fee generation, particularly from card usage and account-related services. As a result, banking gross profit grew 54% year-over-year with a 72% margin of revenues. The combination of stronger banking results and our repricing efforts helped partially offset the impact of higher interest rates throughout the year. Consolidated gross profit reached 2.1 billion reais for the quarter, an increase of 80.7% year over year, when we excluded the negative effect of 54 billion reais of buyback and dividend distributions. Turning to the next slide, fourth quarter delivery operation leverage, reflecting continued efficient gains across the platform. Our disciplined approach to managing expenses and delivery operation leverage remains a key pillar of our strategy, and it played an important role in helping us navigate the impacts of higher financial costs spirit, allowing us to balance sustainable growth with continued profitability. On the cost side, financial costs increase 39% year-over-year, driven mainly by the higher interest rate environment and defects of recent capital structure adjustments, as highlighted earlier. On the other hand, sequentially, financial costs reduced 1% due to the progress we have made in diversifying our funding structure and reducing our funding costs. At the same time, total losses declined 80%, reflecting improvements in our know-your-customers and onboarding processes, which led to fewer chargebacks. This benefit was partially offset by the natural increase in expected credit losses as we continued to accelerate our credit operation. Operating expenses decreased 2% year-over-year, clearly showing our commitment to efficient cost management. This reduction reflects lower personal expenses and more discredited marketing investments. As a result, operating leverage improved significantly by 320 basis points compared to the same period last year. Moving on to the next slide, we reported a non-gap net income of $678 million in the quarter, representing 7% year-over-year growth and an increase of 16% on our EPS diluted. On the right side of the slide, you can see our return on average equity improving by 100 basis points year-over-year. reaching 18.4% compared to 17.3% in the fourth quarter of 2024. Even with the conservative capital structure, we have consistently managed to deliver solid returns, and it becomes clear the positive impact in this metric as we progress in improving our capital structure, as shown in the next slide. Now, moving on to the next slide, let's focus on the initiatives that driver sharehold value and improve our capital structure. In order to achieve our Basel index target level of 18 to 22% in the next coming years, we have used not only dividends, but also buyback as an additional tool to enhance sharehold value, as it can be adjusted to market conditions and liquidity. In our point of view, dividends offer stability and predictability, while buybacks provide tactical flexibility, and it's important to use both tools to improve our capital structure. Throughout 2025, we maintained consistent momentum in our buyback program, repurchasing over 27 million shares. In February, 5 million common shares held in Treasurer were cancelled. Furthermore, we paid 617 million in cash dividends during 2025, and in 2026, last month, roughly 200 million reais out of the 1.4 billion reais dividend announced for the year were already paid. The remaining balance will be distributed in three tranches over the course of this year. This schedule reinforced the consistence of our capital return framework and our focus on predictable value creation. Let me address our CET1 and the impacts from the new regulatory tax framework. Due to the tax framework approved last year, a new 10% withholding tax on intra-group dividends is effective in Brazil. Dividends declared by the end of December 2025 will remain exempt from this tax, provided they are effectively paid by 2028. This transition rule gave companies the ability to optimize internal capital flows ahead of the new framework, and we are managing this process in a disciplined manner. As a result, in the fourth quarter of 2025, we declared dividends in certain subsidiaries, resusing the equity component of our regulatory capital at the entity level, while the consolidated capital base remained stable. Our Basel index ratio decreased temporarily this quarter, placing our Basel index below our intended target of 18-22%. It's important to highlight that this effect is thoroughly account-driven and does not impact on our cash position nor our ability to support growth. The reallocation of excess capital is consistent with our long-term capital efficiency strategy. As we look ahead, the actions we took in 2025 position us well for the next phase of disciplined and sustainable growth. and strengthens our ability to navigate 2026 with confidence. Bearing that in mind, let's move to the next slide, where we outline our 2026 guidance and walk through the key drivers that will shape our performance expectations for the year. This includes the operation priorities, credit initiatives, and efficiency opportunities that support our trajectory and reinforce the foundations for long-term value creation. Starting this year, we are evolving the way we communicate with the market by aligning our annual guidance with our long-term ambition for 2029. This shift reflects the confidence we have in the structural levers of our business and the visibility we have built into our key growth drivers. In this context, our full-year guidance will focus on four pillars. The expansion of our credit portfolio, the acceleration of gross profit, the continued progress toward delivering non-GAAP diluted EPS, and also capital expenditure, all in line with our long-term path. We expect our 2026 credit portfolio growth to be in the range of 25% to 35%, supported by the expansion of underwriting our core credit products, including working capital. Gross profit growth outlook is expected to be in the range of 6% to 9%, reflecting an increased contribution on our banking segment in a still pressured financial cost scenario. Diluted non-GAAP EPS is expected to be in the range of 9% to 13%. consistent with our long-term profitability roadmap and the operational efficiency we are driving across the company. Finally, capital expenditure is expected to be in the range of R$ 1.8 billion and R$ 2.0 billion, reflecting our focus on an efficient and disciplined approach. With that, I will invite Mawad for the closing remarks.
Thank you, Gustavo. Before we conclude, let's move to the next slide for a few final remarks. First, we can see credit growth accelerate supported by discipline and underwriting in health asset quality. The continued momentum in our unsecured working capital solutions, driven primarily by our own active client base, reinforces both the relevance of our products and the quality of the risk management approach. Secondly, acquiring volumes have been recovering steadily since mid-third quarter, marking a clear inflection point. This recovery is now consolidating into a strong foundation for positive trends as we move into 2026, reflecting healthier client activity and effectiveness of our commercial initiatives. And finally, improved funding efficiency and consistent cost control have played an important role in protecting margins. These efforts allowed us to sustain net income growth, even in still challenging interest rate environments. Together, these elements demonstrated our ability to execute with discipline, manage macroeconomic pressure, and continue advancing our long-term goals. As a reminder, our 2029 strategic targets include R$25 billion in credit portfolio with a balanced mix of secured and unsecured products, emphasizing working capital loans and AI-enabled solutions such as private payroll and PIX financing. above 10% gross profit CAGR driven by stronger banking contribution, cross-sell opportunities, and efficiency gains, and above 16% EPS CAGR as we continue converting growth and operational improvements into consistent shareholders' returns. This target reflects our confidence in the scalability of our platform and the strength of our executions.
Thank you all for the presentation. We will now begin the Q&A session for investors and analysts. As a reminder, we will only take one question per analyst to ensure the best use of our time. Our first question comes from Mario Peri with Bank of America. You can open your microphone.
Hi, guys. Good evening. Thank you for taking my question. I wanted to focus on your gross profit guidance of 6% to 9%. Trying to understand, because this looks conservative to us, because as you mentioned, your TPV growth accelerated quarter over quarter to 10%. However, you're guiding for 6% to 9%. And then when we think about your financial expenses in 2026, They should be coming down as rates come down. So I'm trying to understand, are you expecting a slowdown revenue growth? Or what kind of SELIC rates do you have embedded on your forecasts? And maybe that's the reason why, you know, gross profits is growing single digits. And again, right, this number is below your medium-term outlook of at least 10% growth. and try to understand then what gives you confidence that this growth can accelerate going forward. I understand, right, you're introducing more banking products and you're accelerating the credit product. But I just wanted, you know, to understand a little bit better the single-digit growth in gross profits. Thank you.
Hi, Mario. Thank you. This is Gustavo here. Thank you for your question. You are right that we are posting for this year lower gross profit when compared to our long-term ambition. But you're going to remember that when we release our long-term ambition, and also given to the market that we are right now facing and is still facing, we should assume that the performance in 2006 should be a little bit below the long-term ambition. And also, it's important to consider that as we ramp up the credit business, it also consumes higher provisions and also reduces the gross profit and also reduces the RPS in the first year of our long-term ambition trend. But we are totally confident that we are on track to deliver the long-term ambition in all lines, as we posed, the EPS CAGR and also the gross profit CAGR. When we talk about this leak rate, that's very important when we talk about the financial cost. When we look at what we expect for 2026, despite that we will face cuts in the interest rate along the year, the average SELIC probably is going to be quite close to the 2005 SELIC rate. And at the same time, we also assume that and include that in our 2026 guidance.
Okay, and Gustavo, let me follow up then. When we look at your EPS, right, growing faster than gross profit, then you are implying, I think, efficiency gains here. If you can just explore a little bit where these efficiency gains are coming from, and just to be sure, the EPS of 9% to 13% does not imply, right, a reduction in the share count, correct? Correct.
Yes, you are right. We are not assuming the same share base for the EPS guidance, and also we are considering continuing to generate operational leverage through the operation. We understand that we have different initiatives that we are working on. Some of them we put in place, and all of those initiatives will deliver a continuous operational leverage.
Okay, thank you.
Our next question comes from Guilherme Grispa with JP Morgan. And open your microphone.
Hi, good evening, everyone. Thank you for opening for questions. Just one clarification before I jump into my question. The EPS guidance, should I read it as same share count, meaning EPS is the same as earnings growth, or should I dilute it with the buyback of the year? This is just a clarification. And then my question is actually on the TPV recovery. It was a nice quarter. Just want to get your views and update on what is the diagnosis you have on why you were missing clients and potentially having churn and what you sold so far? And looking ahead, if you still have any bottlenecks that you feel that you need to fix, and basically this whole diagnosis with what is happening, what you already did, and what's still to be done in early 2026. Thank you so much.
Gustavo, again, thank you for the question. Just to make clear, we are not considering the buyback in our EPS. So if we continue and we intend to continue working on our buyback problem, it will be diluted for the EPS.
Thank you for your question here. This is Mawad. Regarding the TPV recovery, we did have some operational enhancements on the second half of last year. We deployed our new logistics operations by August. We are reviewing everything related to the set of terminals that we have with our customers. The banking platform is gaining quality and a new set of products. So everything that we are doing here under the operational perspective is helping up to keep up with the customer database and to recovery TPV. Remembering that on the last call that we had with you guys here, we mentioned that the low part of the curve in terms of TPV was in August, and we keep seeing the recovery month after month. And on the beginning of this year here, we keep seeing the same movement that we saw throughout the second half of the year.
And just to complement here, remember we, of course, TPV is one of the metrics that we follow here, but TPV per se is not the main metric. Look at the revenues that we've been growing year over year. We reached 16% revenue growth. If you consider the financial services companies in Brazil, including fintechs and banks, is one of the largest growths in the year. So we are trying to do here to optimize the growth of TPV combined with revenues and combined with gross profit.
That's clear. That's clear. Thank you. Indeed, the gross profit had a rebound, right? It went from 2% over a year to 7%, 8%. Thank you so much.
Our next question comes from Arnon Shirazi with Citi. You can open your microphone.
Hi, all. Good evening. Thanks for the opportunity. I have two brief questions. The first one's related to the NPL increase compared to 30Q missile, 30B's determination. What's behind that? And the second one is related to the COPEX guidance for 26. It is expected to be below 25 in 400 meters. What's behind that? Thanks. I don't know. Gustavo? Hi, Gustavo.
Our CAPEX guidance for this year includes reduction or savings around R$4 million when compared to last year. And basically because we are implementing some initiative, as I said in the first question of Mario, not relate only the OPEX, but also relates to the CAPEX that we intend to deploy through the year. and it will reduce both the demand for POS and also the demand for technology investments that we have in plan.
Nano, can you repeat the first part of the question? Because it cut a little bit of connection here. First part of the question, please. The question, please.
No problem at all. We saw a 30 basis deterioration in NPLs in this fourth quarter. What's behind that?
Here is Mauad. I'm just going to make sure if I understood it right. You were asking about the NPL 30 bps that we saw quarter over quarter, right? So I'm getting to that. We have, I would say, two main effects here. First, it is the new regulation here. where we keep accruing interest revenues until 90 days. That makes the balances to go up. So that's an artificial movement due to the regulatory milestone. And plus there is the unsecured products that we are deploying that pushes the NPL 90 a little bit up. Remembering that we have pretty much half of the industry in terms of NPL, that's leaving us a lot of room to keep pushing up our credit outstanding.
Great. Thank you. If I may, just a follow-up on CapEx. You mentioned that you reduced demand for POS. What's driving that? It's going to be tech-controlled or anything else? Why would you reduce the demand? Thank you.
So here, there are many factors that we are working on under the product perspective and under the logistic perspective that help us out to optimize the terminal capex. So we are developing here a reverse logistics to make sure that every time we have to replace a terminal, we get it. the terminal that carries a kind of problem to remanufacture that and to re-include that on our logistic network. And on top of it, we also have the tap-on phone that helps it out, especially on the terminals that are simpler to start. create these CAPEX saving over time. So here, when you see a number which it is below what we have on 2025, that is no customer impact. In fact, we are going to keep pushing forward the customer database throughout 2026.
Our next question comes from Caio Prato with UBS. You can open your microphone.
Hello, everyone. Good evening. First, before my question, if I can just clarify, so the EPS, the non-GAAP growth that you mentioned is basically today considered as the same as the net income. and also you you basically sent us like the guidance on the non-gap just would like to understand if you are assuming same level of share based compensation for 2026 or if we can see any acceleration and then i can follow up with my question please
Okay, Gustavo, again. Yes, we are considering for the APS as the base, the net income non-GAAP as the base for calculation for the APS. And also, as I said, we're going to consider the number of shares that we will find in each period that we are going to calculate. uh so is that's that's very important to consider that because in both case uh as we have been balancing buybacks and dividend uh uh we understand that it is better to track the aps trend and also uh it consider uh uh it is better it eliminates the long-term investment, long-term plan that we have here in the company. So we reduce that variable for the calculation of the EPS. When I said the share-based compensation, okay, just to make it clear. So it eliminates when we use the net income, no gap, it eliminates for the EPS calculation the share-based remuneration.
Yes, but just wondering if there is any potential acceleration on the shared basis to understand what would be the gap?
No, we could assume the same levels. We do not have any plans to accelerate that.
Okay, great. And in terms of like my main question would be on your engagement metrics, I think all of them were quite good this quarter. So encouraging trends across the board. And my question is, especially in the banking, if you can break down this metric between peer individuals and actually peer merchants. So just wondering about the performance of each of them. And in your strategy, I would like to understand how relevant can be individuals actually only going forward. Any metric that you can share in terms of engagement, especially on peer individuals, would be good. And if you can link that in terms of the expectation on the breakdown of your portfolio, By the end of 2026, you already sent the guidance in terms of growth, but it would be interesting to see how could be the breakdown of that in terms of working capital for merchants and also individuals. Thank you.
Here, we are not guiding exactly those numbers like between individuals and entrepreneurs here, but I can assure you that both are growing, both are gaining, engaging, and remembering that for the kind of customer that we have, especially on the payment side, The individual, the SMB is pretty much the same, let's say, the same set of products or the same set of needs that those customers have. But again, when we take a look at the product evolution here, we have initiatives on both sides. on payments, on credit products for small enterprises, and for individuals also as the private payroll loan that it already started to pilot inside the company. So, sorry that I couldn't answer completely your question, but, again, it is something that is growing on both sides.
Okay. Thank you very much.
Our next question comes from Thiago Paura with BTG. I believe he left the queue. We are going to go with Tito Labarta with Goldman Sachs.
Okay. Good evening. Thank you. Take the next question. Just a follow-up, I guess, more on the capital return. As you mentioned, I guess you're assuming a similar share count. I mean, we know you have the dividend, which is around 8% yield, and you completed 70% of the buyback. So if you complete the other 30%, that's maybe another 2% of shares. But should we assume that... Any additional buyback? How are you thinking about capital return beyond that? Is that it for 2026? And then we should start thinking about further buyback and dividends more in 2027. Or is there the potential for additional buybacks perhaps in 2026?
I think that, as you mentioned, we have been working on the buyback at the same time as we have been working on dividends. And we intend to use both tools and try to balance both tools because that's important. They give us some flexibility in terms of when we use buyback and also dividends. they bring some stability in terms of return. So we have the third buyback problem that was launched last May. It remains open. We have been executing since then. Approximately 80% of these buyback problems have been executed, and we're probably going to deploy the rest of these problems in the upcoming months. At the same time, it's very important to remember that we have released the 1.4 billion reais in terms of dividend that is going to be paid along this year in more three tranches. And just remember, last Friday, Last Friday, last February, we paid the first one of 200 million reais.
All right, thank you.
Our next question comes from Daniel Vaz with Safra. You can open your microphone.
Thank you. Good night, everyone. Thanks for the opportunity of making questions. I'm looking at your credit portfolio guidance nearly at midpoint of 30% year-over-year. This implies, right, I think we've already covered that in your strategic update report, that the 2027 to 2029 window would be essentially a regime in changing pace, right? So it would not be a continuation of the current trajectory. So I wanted to understand further on your confidence and the macro assumptions you embed in that backhand acceleration, right? So what terminal SELIC rate are you using? Maybe... how much of that growth is a function of the rate cycle rather than structurally achievable market share gains, right? So that would be my question, and maybe I'll do a follow-up later. Thank you.
Hello, this is Mawad. Thank you for your question. We are looking pretty much at the same level as focus for the SELIC and at between like 12.5 and 13%. But again, the There are many other matters that explain a lower growth on the first year of our long-term guidance year. There are the product evolution that we are deploying as we speak here with you guys. So there is a lot of products that are going to our value prop. throughout the year so that is some learnings that are the credit strategy to be deployed and that is the macro environment also that um it is a little tougher uh so we expect that on 2027 2028 to be uh softer and uh have a better credit environment so we can So it is a mix between the macro environment, the product evolution, and the credit strategy to make sure that we have the right pace and the right credit performance to push the portfolio up to 25 billion reais.
And just to complement, remember that the credit portfolio is based on different cohorts, and then we start making these cohorts in 2025, 2026, and they will stack up. So it's not a linear growth. That's why when we gave the strategic update in September 2025, We said that 26 would not grow on average the necessary pace to reach the 25 billion. So that's why we are giving this guidance 25 to 35. Of course, it could be higher than that. But remember that effect that we have with the cohorts that can stack up. And I would like also to remember that today we are operating with NPLs that are half of the English average. which gave us comfort and room to grow and to accelerate in a sustainable way, not to one step forward, two step back. So we want to do it in a sustainable way. And again, there's this mathematical or mechanical movement. The cohort is going to stack up and then it's going to grow, not in a linear way in 27, 28.
No, thank you. Thank you for the answer and maybe a follow-up. So, Basically, we're saying that the target is contingent on a constructive macro scenario, right? I guess everything you said on your perspective of better models, stronger underwriting, product development, but still contingent on a constructive macro, right? I mean, if anything changes on the fiscal side, on the trajectory of the interest rates we would probably be looking at a revision for December. Am I correct?
Yes, I think you are right. You are right. It includes that mark uncertainty. It's Gustavo here just to clarify. So in our guidance, it includes that kind of mark uncertainty that we are facing, and that is room for acceleration. So as the macro brings more opportunity to grow, we are going to do that. So it's included.
No, pretty clear. Thank you, everyone.
Just to complement, it's too far to plan. When you think about two years ahead, remember we were in a scenario last week and last Saturday we had a new war in the world in the Middle East with oil prices going up and down. So there are many variables. What I'm trying to send the message here is that regardless of these macroeconomic movements, we are going to try to grow in a sustainable way. Of course, there's going to be cycles, credit cycles, but we are confident with the guidance for 26 and we are confident with the long-term ambition that 25 billion in 2029.
All right, good. Thank you.
Our next question comes from Tiago Paura with BTG. You can open your microphone.
Hi, everyone. Thanks for the opportunity here. Good evening. I believe I have accidentally left the call. I left it to you in the previous call. But just a follow-up on the volumes, maybe a double-click here. on the dynamics that you are seeing, given the changes that you have been, you know, kind of releasing recently in the TPD disclosure, just to get a sense from you, regarding the mix behind incremental volumes growth. So basically, more recently, and what you expect going forward regarding the main drivers for TPG growth. Is it being more driven by nano merchants, more SMBs, larger accounts, just to get a sense on this kind of client profile? on the payment side. Thank you.
Thank you for your question. Just answering straightforward, the focus of the company is still SMBs. So, we are talking about small and medium enterprise. The nanomersion is part of our strategy on the tap-on phone, on the organic inflow that we have here in terms of customers. And we put our efforts, our capabilities, our market investment for SMBs, which is still the growth frontier of the company. So nothing different than that. We're going to keep pushing small and medium enterprises.
If I can add, I would just like to highlight, I think that we have a unique combination in terms of product and service better for MSNBs. So we have a very similar digital experience. We have a full digital bank here with all set of products and services. And it gives us, it generates multiple revenue streams that we will deliver to our customers, and at the same time, we will continue to grow our operation. And right now, on top of that, we have been working on the credit avenue of growth. So those opportunities give us the confidence that we're going to be on track to deliver our results.
Great. Thank you. Thank you. And if I may, just a follow-up on the EPS guidance, because several questions are coming from clients. Just to double-check that, given the share count by the end of the year will be lower than now, mechanically, even if net income grows like, you know, zero or it remains flat, that would imply something like, you know, this high single-digit EPS growth that is embedded in the galaxy. That's the idea behind, just to double-check that.
Mathematically speaking, yes, you are right, but you can assume that the net income will still grow.
Okay, thank you.
It will still be growing.
Okay, perfect. Thank you.
Our next question comes from Neha Agarwala with HSBC.
Hi, just a clarification on the volume growth that you mentioned. So we saw good growth in fourth quarter, but how should we think about the sustainability of this growth? Some of the competitors might also be putting in more effort to retain clients. So, how do you see the competition in 2026 and what efforts would be required for you to ensure that you retain the customers, especially given the fact that you have a lot of operational efficiency focus and you want to control the costs? So, if you could talk about that. And second one is just on the effective tax rate. We had a bit of a waltz routine fourth quarter and you explained about the change in tax rate. If you could elaborate a bit on that and tell us what kind of level should we expect going forward in 26, 27, roughly any range, that would be very helpful. Thank you.
Thank you for your question, Niha. Here, in terms of TPV growth, I've understood right the first part of your question. We're not going to guide volumes throughout the year, but again, I will reinforce the same trend that we saw in the second half of last year, we see on the first quarter of this year here. So, we are very confident on our customer acquisition strategy. and also we are quite confident on the way that we are engaging our customers to control churn over time. So, again, of course, the competitiveness arena is quite hot, as you guys know, but we have a very powerful set of products here to keep up growing or recovering TPV over throughout the year.
Neha, just to complement, the competition is the same that we've been seeing the last years. When you have an interest rate of the country with 15% per year, everyone needs to be rational. We don't see anyone trying to buy market share. Everyone is trying to look for profitability. And I know you mentioned about the cost control that we are doing, but all the cost control we are looking for and that we are reaching at this time, does not affect the customer service, our go-to-market, and things like that. We are looking for efficiency. We are using artificial intelligence in many fronts in such a way that we can have lower cost without any problem or any impacting service for our clients or the way that they go to the market. Just to be clear here, we are going to keep accelerating the way we've been doing the past years and have more efficiency in this go-to-market and all the back-offs and logistics and so on. Regarding the tax rate, Gustavo, can... Anir, good to see you.
Talking about the tax, I think that the main message is, structurally, the tax rate should increase over time, especially because of the increase of the banking revenue pool. But for this year, we should close the tax around midterms, midteens, for the full year.
Anir, just to complement... I just want to reinforce here that we have a very powerful ecosystem. I know you already know, but it's worth to mention that we have this digital bank account that we've been working on since 2019 or 2018 that makes the difference when you go to the market. We see some other players that believe in other synergies and now they're talking about banking, but they are too much behind, as I would say. So we have this powerful combination of the digital account that serves SMBs and all the powerful that you have in the payments that was the origin of the company. But just to be clear here, we are using all the that we have in this go-to market. And it's worth to mention in Q4, we grew 10% quarter over quarter, while the market grew 5%. So we grew the double of the market in Q4 compared to Q3. Thank you.
That's very helpful. Thank you for that. Probably I missed, and you mentioned previously, what is the study consumption you have for 2026 as well as for the long-term guidance that you posted?
For this year, we are including 12.5 for the year end, which will give us an average leak quite similar with the 2025. For the long-term guidance, we assume some reduction, but in the spirit, they will be above 10% in 2027 and also in 2008.
Super clear. Thank you so much.
This concludes today's presentation. You may now disconnect and have a nice evening.
