Progressive Corporation (The)

And pardon me, everyone, I'll go ahead and count us down to start the conference. I'll start the conference in 5, 4, 3, 2, 1.

Good morning and thank you for joining us today for Progressive's fourth quarter investor event. I'm Doug Constantine, Director of Investor Relations, and I will be moderator for today's event. The company will not make detailed comments related to its results in addition to those provided in its annual report on Form 10-K and the letter to shareholders, which have been posted to the company's website. This quarter includes a presentation on a specific portion of our business, followed by a question and answer session with members of our leadership team. The introductory comments and the presentation were previously recorded. Upon completion of the previously recorded remarks, we will use the balance of the 90 minutes scheduled for this event for live questions and answers with the leaders featured in our recorded remarks as well as other members of our management team. As always, discussions in this event may include forward-looking statements. These statements are based on management's current expectations and are subject to many risks and uncertainties that could cause actual events and results to differ materially from those discussed during today's event. Additional information concerning those risks and uncertainties is available in our annual report on Form 10-K for the year ended December 31st, 2024, where you will find discussions of the risk factors affecting our businesses, safe harbor statements related to forward-looking statements, and other discussions of the challenges we face. These documents can be found via the investor relations section of our website at investors.progressive.com. To begin today, I am pleased to introduce our CEO, Tricia Griffith, who will kick us off with some introductory comments. Tricia?

Good morning and thank you for joining us today. As we usually do for our calls after even-numbered quarters, today we will have a presentation that dives into a certain aspect of our business. Today we'll speak to two of our strategic pillars, people and culture, where everything starts for us, and competitive prices with a focus on technology investments in our claims process. To present these topics today, we've enlisted two experts from within Progressive. First, we have John Murphy, claims president. John assumed the role of claims president in December 2021 after spending nearly seven years as Progressive's customer relationship management president. In this role, he's responsible for all aspects of claims strategy and resolution across all product lines. John joined Progressive as a claims representative in 1992. During his initial tenure in claims, he held various strategy, process, and operations roles across the country, including regional claims manager, national implementation leader, claims business leader, and physical damage process business leader. After John, we have Matt White joining us today. Matt has been our claims business leader for data and analytics since May of 2022, after spending six years in personal lines managing our technology and innovation team in direct acquisition. In this role, he's responsible for our claims data science, business intelligence, and data strategy teams that build solutions for all aspects of claims handling. Matt joined Progressive in 2014 as an IT manager after serving in the Coast Guard. His military career took him from various leadership positions on ships patrolling in the Caribbean and Eastern Pacific to Washington, D.C., where he worked on Capitol Hill in budget and program management. He was the director of operations in Key West, Florida, and ultimately to Cleveland, where he oversaw several business lines across the Great Lakes region. Again, thank you for joining us this morning, and I will now pass it on to John. John?