5/2/2024

speaker
Operator

Greetings. Welcome to Shake Shack's first quarter 2024 earnings call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to Michael Oriolo, Vice President of FP&A and Invest Relations. Thank you. You may begin.

speaker
Michael Oriolo

Thank you and good morning, everyone. Joining me for Shake Shack's conference call is our CEO Randy Guruti and CFO Katie Fogarty. During today's call, we will discuss non-GAAP financial measures, which we believe can be useful in evaluating our performance. The presentation of this additional information should not be considered in isolation or as a substitute for results prepared in accordance with GAAP. Reconciliation to comparable GAAP measures are available in our earnings release and the financial details section of our shareholder letter. Some of today's statements may be forward-looking and actual results may differ materially due to a number of risks and uncertainties, including those discussed in our annual report on Form 10-K, filed on February 29, 2024. Any forward-looking statements represent our views only as of today, and we assume no obligation to update any forward-looking statements if our views change. By now, you should have access to our first quarter 2024 shareholder letter, which can be found at .shakeshack.com. In the quarterly results section, we're adding an exhibit to our 8K for the quarter. I will now turn the call over to Randy.

speaker
Shake Shack 's

Thanks, Mike, and good morning, everyone. As I wind down my time as CEO of Shake Shack, I want to begin by thanking our team for another solid quarter, sustained execution of our strategic plan, and for building the strong foundation of momentum for what's ahead. This is the 13th consecutive quarter of positive Shake Shack sales, the seventh straight quarter of -over-year restaurant-level margin expansion, and our highest first quarter restaurant margin since 2019. We achieved a record level of Q1, adjusted EBITDA overall at $35.9 million, grew total revenue by .7% to $290.5 million, with .6% growth in Shake Shack sales, an trailing 12-month AUV across our Shacks at $3.9 million. We grew system-wide sales by .3% -over-year to $443 million as we built Shacks across new and existing markets. While we faced weather headwinds in January and throughout the quarter, our trends steadily improved with each month and into the second quarter, ending fiscal April at .9% same Shack sales with approximately flat traffic, and further showing strong ongoing momentum in the fiscal May to date as our sales and profitability initiatives take hold. In the quarter, we continued to improve profitability, increasing restaurant-level profit margins to .5% with expansion of 120 basis points -over-year. We grew first quarter adjusted EBITDA by more than 30% -over-year and improved our adjusted EBITDA margin by 150 basis points, growing from .9% last year to now 12.4%. We also continue to grow our footprint around the globe, opening eight new Shacks in the first quarter for company-operated floor license. We continue to expect approximately 80 Shack openings this year system-wide, roughly 15% unit growth, and we are building a robust pipeline of growth for the coming years. Our license business grew sales by .1% -over-year, despite ongoing challenges in the Middle East and some of the macro pressures in China. This is an area of our business that is asset light and highly accretive to our bottom line, and one where we are confident in the long-term opportunity to go deeper in existing markets as well as open new markets. With our licensed partners, we opened four new Shacks so far in the second quarter, an eighth year to date. In our company-operated business, we opened four new Shacks in the quarter, including two new drive-throughs, adding our first in the greater Chicago area and our first in the central New York area in North Brunswick, New Jersey. These two sites represent a continued goal of unlocking our TAM as we utilize our multi-format strategy with drive-through. Today we have the majority of the class open or under construction as we look to open roughly 40 Shacks this year at an average build cost that's approximately 10% lower than last year's level. That said, it's important to remind you that this class of 24 will be heavily Q3 and Q4 openings. For next year, we're setting ourselves up well with a solid pipeline into 2025 to grow openings and further lower build costs versus 2024. I'd like to give an update now on how we're tracking on our 2024 strategic priorities. Our first priority this year, delivering a consistently great guest experience with improved speed of service and standardization across all of our channels being paramount to hospitality this year. We're making solid progress on our goal to reduce wait times in our Shacks with more than half of our restaurants improving their ticket times by at least 15 seconds in the first quarter as compared to last year. We're showing progress across all formats including drive-through with strong operational focus, Shack visits and assessments, and enhanced training. In the coming months, we're rolling out new key tools to help us improve more on not just wait times but also the total guest experience including how we take orders and flow food through our kitchen. We've also shown some early improvements on our guest satisfaction scores both in Shack and in our digital channels. And we know that there's still ample opportunity to advance all these metrics including order accuracy which we believe will layer up an even better guest perception and long-term frequency opportunity. Our second priority, growing sales and strengthening our brand awareness. We're living in a competitive and often discount-based restaurant environment right now. We're also growing in new markets where we have lesser brand awareness upon entering than we do in our core markets. We are materially stepping up our investments in marketing this year in our Shacks and in G&A to help drive brand awareness and frequency and it's working. We have opportunities to continue to share our brand story to amplify the quality of our ingredients and communicate what makes Shake Shack so special to so many audiences. We'll continue to do this actively in a thoughtful way that focuses on strong returns. You'll see this play out in all of our channels including in upcoming packaging evolution, in Shack designs and throughout our brand marketing. Steady increase in aided brand awareness of the quarter and saw continued strong returns on our advertising spend in performance marketing. These marketing initiatives have shown success in driving both new and existing guests to our omnichannel ecosystem through creative brand campaigns, timely offers, promotions and focus on our -in-class core menu as well as our new and existing LTO launches. The team is employing a lot of new tactics to maximize impressions, trial and frequency across initiatives all with an eye towards profitable sales growth. We're also investing this year in building on the data and guest recognition capabilities to allow for more personalized marketing opportunities in the coming years and to drive more conversion and consideration. We know we're just getting started on these increased marketing initiatives and we're excited to ramp spend here looking ahead. We continue to drive excitement around our menu offerings with our limited time only menu featuring the Korean barbecue burger, Korean chicken sandwich and our Korean fries. The Korean chicken sandwich was brought back after being a fan favorite in early 21 and we're excited to expand the menu to our burger offering this year which is a strong performance and guest reception. We're looking forward now to our next round of summer LTOs as well. Our third priority is continuing to build our lens from the last two years and make our restaurants even more profitable

speaker
Shake Shack

with

speaker
Shake Shack 's

a goal now to get between 20.2 and 21 percent restaurant margins for this year. In case you walk through more of this we're showing clear continued progress at improving the operations of our restaurant and our flow through today is among the highest levels we've delivered since 2019 despite high inflationary pressure. Additionally our teams are working on additional operational supply chain and cost to build opportunities to both build and protect our profitability while focusing on improving the guest experience. Our fourth priority this year making improvements on how we build and open our shacks. We're pleased with the sales levels in our recent openings and believe last year's class was a high watermark in terms of cost to build as we make progress against our goal to bring down the bill costs for the class of 24 by approximately 20 percent excuse me 10 percent. We've opened eight shacks year to date and have 19 currently under construction as we go to approximately 40 new company operated shack openings this year. We've generated solid wins here on lowering our build costs with structural redesigns including steel to wood construction improving the cost profile on exterior finishes and exhaust systems as well as making meaningful improvements to interior furniture kitchen equipment optimization as well as signage and other opportunities. In total we continue to improve the look and feel our shacks while being more efficient with our level of investment and we're building a strong pipeline for 2025 to grow unit openings at an even lower build cost than we expect to achieve in 24. We're also showing strong progress on lowering our pre-opening costs by at least 10 percent this year

speaker
Shake Shack

opening

speaker
Shake Shack 's

restaurants in a more reliable manner as we have seen fewer impacts from unanticipated delays and have stronger coordination across the company. And finally as you know Shake Jack is a people first business and our people must always be our focus. We've made great strides to improve our turnover and increase retention and this year we're building on that strong foundation with strategies to support our great teams. Our team members have the core of how we execute our 24 strategic priorities and we'll continue to benefit as team members stay with Shake Jack for longer. We're one of the fastest growing publicly traded restaurant companies and we offer our team members meaningful opportunities for career growth including providing equity to our general managers and above. We're constantly working on strategies to elevate our people with greater training development communication and collaboration. I'm really excited to see our strategic plan continue to drive the evolution of Shake Jack with a string of continued improvements shining the light on our long-term opportunity for our team members and our stakeholders I'm pleased to transition to my advisor role and hand the baton to our new CEO Rob Lynch. I'll now hand it off to Katie to share more about the details of the quarter and expectations for the second quarter.

speaker
Katie

Great thank you and good morning. We're off to a solid start to 2024 with another quarter of continued profitable growth. Relative to the first quarter of last year we grew total revenue by 14.7 percent, expanded restaurant margins by 120 basis points and grew adjusted EBITDA by 30.2 percent to 12.4 percent of total revenue that's up 150 basis points versus last year. Our 2024 strategic priorities build on the tremendous success we showed last year and are designed to bring us continued improvements in our profitability and cash flow even against macro pressures and we're showing solid signs of strength so far this year and each month we have improved sales. April got even better as we grew SameShack sales by 4.9 percent with approximately flat traffic and we carried our momentum into fiscal May. Now on to first quarter results. Total revenue was 290.5 million up 14.7 percent versus last year driven by strong performance in NewShack opening system-wide and positive SameShack sales despite weather impacts in the quarter. We grew system-wide sales by 12.3 percent to a record high of 443.3 million with a line of sight to approximately 2 billion of system-wide sales in 2024. In license we are pleased with our strong domestic performance and continue to face macroeconomic headwinds in the Middle East and China. We grew licensing sales by 8.1 percent year over year to 162.7 million and had a low single-digit sales headwind from foreign exchange the quarter. We opened four licensed Shacks growing the global license check out to 226. We grew company operated Shack sales by 14.9 percent year over year to 280.6 million with four Shack openings and 1.6 percent -over-year growth and SameShack sales. Weather pressured our sales in comp in the quarter and our trends improved as weather pressures eased. We estimate weather alone contributed to a sales loss of about $3 million due to impacted mobility, closures and reduced hours. Traffic was down 2.1 percent and excluding weather we estimate traffic would have been approximately flat. Even with the weather pressures we saw strong SameShack sales and traffic trends across most of our Shacks in the quarter. We generated mid single-digit positive traffic in the Southeast and in Florida specifically we grew traffic by 9 percent year over year with mid teens SameShack sales growth. SameShack sales and our Northeast Shacks were also strong up 4 percent year over year with high single-digit comp seen in Long Island and Boston. New York City sales however were pressured by weather and infill. We are encouraged by the building momentum in our business year to date as we've worked past these heavier headwinds in there earlier in the year and saw broader impacts from successful marketing initiatives that carried us into April with 4.9 percent SameShack sales growth and approximately flat traffic. First quarter check rose low single digits supported by mid single-digit menu price partially offset by marketing strategies that drove a negative low single-digit mix our IPC was flat. On pricing to address food and wage inflationary pressures which were in particular in California with the move to $20 per hour in minimum wage we took the following steps. In January we raised the menu price on our own delivery by 5 percent and maintained the 15 percent premium on third-party channels as compared to our own delivery. In mid-March we raised menu prices by about 3 percent in total however this was comprised of about 7 percent menu price in California to address the wage pressures and about 2 to 2.5 percent price in all other regions. That level of pricing is very consistent with historical pricing practices and this netted to mid single-digit price in the quarter. We have no current plans to further increase price this year we're going to be lapping about 2 percent price in mid-May and 1 percent in October and importantly while we expect the inflationary pressures and wages and food and paper to persist we continue to leverage our operational efficiencies as a powerful tool to help protect our profitability and our value proposition for our guests. We move the needle more on kiosk in the quarter which is now our largest order channel and our most profitable and an important tool for our operators to manage the order journey and focus on delivering a great guest experience. Average order values on kiosk are at least now a high teens percentage over traditional and Shaq with recent digital enhancements to the user experience driving even stronger upsell. Later this year we're launching new wayfinding and other optimization work to build on our success with the strategy. Restaurant level profit was 54.7 or 19.5 percent of Shaq sales that's 120 basis points better versus last year as we benefited from higher sales from marketing strategies and improved operations in our Shaq. We had strong flow through in our restaurants which once again exceeded 2019 trends a testament to the success of our initiative across both sales and operating costs in our Shaq and as we continue to build on our operational performance we were able to look at sales driving initiatives with a wider lens than before. Food and paper costs were 80.3 million or 28.6 percent of Shaq sales down 80 basis points versus last year and down 50 basis points versus last quarter as menu price and supply chain strategies helped to offset inflation weather and other pressures. Net of our strategic actions blended food and paper inflation rose low single digits year over year. Beef was up high single digits and we had continued pressures and fries and buns. Paper and packaging costs decreased low single digits year over year. Labor and related expenses were 81.5 million or 29.1 percent of Shaq sales down 130 basis points versus last year despite making greater investments in our team members as we had the benefits of price as well as operational improvements such as better forecasting and labor scheduling and kiosk adoption. Turnover rates remain much better than last year which is also helping our teams be more efficient in our restaurants. We're going to continue to lean on strategies to improve operations and support our profitability while keeping an eye on the value proposition to our guests. As an example we've been testing a new labor model that allows us to be much more targeted in our staffing needs across our Shaq adjusting for format menu and channel mix including kiosk to provide a great guest experience. The early tests here have been encouraging and we expect to roll it out to all our Shaqs by the end of the year. Other operating expenses were 41.9 million or 14.9 percent of Shaq sales up 60 basis points year over year as we invested more in Shaq level marketing and other expenses to support our sales strategies. Occupancy and related expenses were 22.2 million or 7.9 percent of Shaq sales up 30 basis points from last year's level. All in we are very pleased with the margin improvement we delivered in the quarter as we continue to build back our profitability which we know is vital for our long-term growth. G&A was 35.9 million excluding 3.1 million and one-time adjustments. G&A was 32.8 million or 11.3 percent of total revenue that's 40 basis points favorable to last year and up 10.8 percent year over year compared to total revenue that grew 14.7 percent year over year. G&A excluding advertising expenses and one-time adjustments was up high single digit percent year over year as we continue to be disciplined and run rate spend and open additional funds for sales driving strategies and marketing. Pre-opening costs were 2.8 million in the quarter down 22.6 percent year over year with non-cash rent making up over 40 percent of this line item. We opened four Shaqs in the quarter versus six in the same quarter last year. We targeted to reduce our pre-opening expenses per Shaq by at least 10 percent this year and we're on a strong path to achieve this goal with enhanced reporting and coordination with finance, development, operations, and people resources. We see the greatest opportunity to improve on our labor expense and pre-opening and we're encouraged that our strategy is already showing material improvements on this line item. So to all in despite unfavorable weather in the quarter, continued macroeconomic pressures to the consumer and inflation, our team's strong execution against our strategic plan was evident in the quarter as we grew adjusted EBITDA by more than 30 percent year over year to a first quarter record high of 35.9 million or 12.4 percent of total revenue. That's up 150 basis points from the prior year and the best first quarter adjusted EBITDA margin since 2019. Depreciation was 25.4 million up 19.3 percent year over year. We realized net income was attributable to Shake Shack Inc. of 2 million or five cents per diluted share. We reported an adjusted pro forma net income of 5.6 million or 13 cents per fully exchanged and diluted share. Our gap tax rate was 19 percent and our adjusted pro forma tax rate excluding the tax impact of equity-based compensation was 2.8 percent. Finally, our balance sheet remained solid with 284.8 million cash and cash equivalents and marketable securities at the end of the quarter. That's down 8.4 million versus the prior quarter as we grew operating cash flow by approximately 55 percent year over year and made investments in recent openings and the 27 Shacks that we've currently opened this year and that are under construction.

speaker
Shake Shack

We're well

speaker
Katie

on our way to execute against our target to open approximately 40 Shacks this year on the company operated side. Now onto guidance which reflects the degree of uncertainty around the consumer spending outlook and inflationary headwinds. This range does not reflect any additional unknown delays to our development schedule or any changes to the macro landscape beyond what we're already experiencing today. For the second quarter we guide total revenue of 308.9 million to 314.3 million. That's up 13.6 percent to 15.6 percent year over year with 10.9 million to 11.3 million of licensing revenue, approximately 10 company operated openings, eight to nine license openings, same Shack sales to be up low single digits year over year with low single digits price mix. We guide second quarter restaurant margins to be approximately 21.5 to 22 percent with strength driven by operational improvements and menu price with blended food and paper expected to be flat to up low single digits. Fees which is an area which we do not contract and have a higher degree of uncertainty is expected to be up mid single digits year over year. Our full year 2024 guidance calls for total revenue of approximately 1.22 to 1.25 billion. That's 12 to 15 percent year over year growth. Same Shack sales to grow by low single digits year over year. We're expecting licensed revenue to reach 45 to 47 million. Restaurant margins of 20.2 to 21 percent, a 30 to 110 basis improvement from 2023. Reflecting expense from the transition, our 2024 GNA guidance is 142 to 146 million and equity based compensation expense is approximately 20 million. The GNA guidance excludes the 3.1 million in non-recurring costs that are excluded from adjusted EBITDA year today. Pre-opening of 17 million, depreciation of 100 to 105 million and our adjusted proforma tax rate excluding the impact of equity based compensation we expect to be 20 to 23 percent. Our 2024 adjusted EBITDA guidance is 160 to 170 million representing approximately 21 percent to 29 percent growth year over year. That's nearly double our expected total revenue growth rate and representing a margin of 13.1 to 13.6 percent. At least 100 basis points higher than the prior year and the highest adjusted EBITDA margins is 2019. Now before I pass it back Randy for concluding remarks, I want to thank him for all that he's done to bring Shake Shack to where it is today. To now more than 530 Shacks across the world, generating more than 1.7 billion in system-wide sales over the past 12 months and our eye to 2 billion dollars in system-wide sales this year. I know this is much bigger than you'd ever dreamed it would be in the early beginnings of Shake Shack. So as a longtime New Yorker, I have marveled in the Shake Shack origin story, being one of our earliest fans and hanging out at the first and at the time the only Shack in Madison Square Park. Waiting with friends in very very long lines standing for something really good and delicious like cheese fries, the perfect Shack burger, the excitement around what custard and concrete flavors would be on the menu that day like pie on my and of course a cold Shackmeister ale. The food and hospitality were always exceptional and the menu brought me back to my fondest memories growing up in St. Louis. Now fast forward to them being an analyst covering the stock and learning more about the business and the industry, I had such admiration for what you Randy and Danny and the company that you have built. What makes this place truly special and unique and all the potential it has and I found in the spreadsheets and the deep analysis why what you've created truly set Shake Shack apart from the pack and I was so excited about your long-term opportunity for growth. Then coming on as CFO three years ago and working with a great team here that you have led, it's been such a privilege to be here and to continue to expand on this story under your leadership and we've all grown a lot and there are many ways in KPIs to measure that growth but at the core of it all is our teams and the culture that you help seed here. In just three years we have grown our Shack base by more than 60 percent. That's more than 200 Shack openings system-wide. We have more than doubled our trailing 12-month system-wide sales and grown our trailing 12-month adjusted EVDA by over eight and a half fold. We've also navigated some of the most challenging headwinds in the industry in the history of the restaurant sector. We've had a global pandemic, industry-wide staffing and supply chain pressures and inflation and together everyone here has made all material improvements in the business that set us up well for an exciting future while still staying true to our roots and focusing on taking care of our teams and our guests. Our commitment to providing a great opportunity for our people and serving guests with enlightened hospitality, that's what makes us all really proud to work here and it's a true testament to your legacy and your enduring impact here. So I'm honored to be a part of your foundational chapter here at Shake Shack and to learn so much from you and wish you the very best in your next adventures. Your impact here is seen not just in every Shack we have across the world or in our P&L or every great LTO, it's in all of the team members here that you have uplifted and inspired to be great leaders and the best versions of themselves. So I know that we can all here at Shake Shack say thank you Randy and cheers to an amazing 20 plus years.

speaker
Shake Shack 's

Wow thank you Katie. She went off script there. But Katie you've been an incredible CFO, you've been an amazing partner to me and everybody in this company so thank you to everybody on our team. I believe this call represents my 38th earnings call as CEO since we went public more than nine years ago and what this group of people has achieved is a rare and special accomplishment and it's exceeded all of our wildest ambitions. Through it all it's always been about our team. My greatest joy and I hope our most significant impact has been to create a place where our people could get a start, could develop, could grow and give them a chance to do their life's best work while taking care of each other and our communities. As I transition to an advisory role in the coming weeks it's been a pleasure to get to know and welcome our new CEO Rob Lynch. Rob's been spending a lot of time working with me to understand our history and how we've operated. He's been meeting with team members at every level, leaders across the company and learning so much of what makes us tick. This company is built upon a strong foundation and we're ready to benefit from the next generation of leadership and I have no doubt Rob will work with this extraordinary team to build the next set of strategies to take us to even higher heights and continue to drive Shake Shack forward. Make no mistake, Shake Shack is something special and this company's future is bright. I want to thank our guests, our communities, our suppliers and all of our shareholders through the years for having the confidence in me and our team along every step of this journey. And lastly and most important thank you to every single member of this team who's ever worked here, whose hard work, creativity and love for this company has made all the difference. It has been the honor of my career to lead you and to be led by you. Our people are the secret in the Shack sells and I trust that they always will be. With that operator we can go ahead and open the call for questions.

speaker
Operator

Thank you. If you would like to ask a question please press star one on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star two if you would like to remove your question from the queue. For participants using speaker equipment it may be necessary to pick up your handset before pressing the star keys. Please limit to one question each. One moment while we pull for questions. Our first question is from Sharon with William Blair. Please proceed.

speaker
Sharon

Hi, good morning. Randy I got a little teary-eyed while that was being said. So, you know, I'm sure you did too. We're all going to miss you. I guess I just wanted to clarify something about the kiosk lift. Did I hear correctly that you're seeing a high single digit now versus I think it was high, I'm sorry, high teams now versus what had been high single digit the fourth quarter and if so, what's helping drive that improvement? I know you've got a lot of other initiatives underway at the kiosk. What are you seeing as you pilot some of the other initiatives? I guess I'm wondering how much more people are going to add on to their ticket with these kiosks.

speaker
Katie

Great, Sharon. Thanks for the question. So, you know, broadly with the kiosk strategy we have in place, we had talked about at least a high single digit lift and now we're seeing something kind of in the high teens and really it's been some exciting new interfaces that our digital marketing team has developed here to help guide the guests through that order experience and kind of focus more on the opportunity to trade up to a double, add bacon, some of the really great ways that our guests can customize their menu items that maybe are more intuitive at the cashier and we brought that over to the kiosk channel. It's now really kind of on par with where we are on our web offering as well. So then if I look at where the opportunities are going forward, you know, we want to continue to push the envelope and learn and see, you know, what we can do from a digital merchandising standpoint to help our guests better understand, you know, where LTOs are more premium items, continue to drive, you know, addition to the cart. But then at the same time, the work that the team is doing, you know, in development and in marketing is around making sure that we have, you know, exactly optimized wayfinding for how guests come into our shacks, make sure that they, you know, very clearly see in every instance where that kiosk is as we want to continue to drive adoption. But, you know, just to bring it back though, we are incredibly pleased with how the retrofit strategy on kiosk has helped not just, you know, us deliver a great guest experience, it helps our team members manage their order journey within the shacks and I think it's helping our guests just to understand, you know, more about, you know, what our menu is and all of the great exciting offerings we have.

speaker
Operator

Our next question is from Lauren Silverman with Deutsche Bank. Please proceed.

speaker
Lauren Silverman

Thanks so much. And Randy, my congratulations as well. It's been great to see what you've built. I wanted to ask about the comp, great momentum in April into May, the rest of the industry is flowing with negative traffic. What do you see as the most meaningful drivers of relative out performance and are you guys seeing any differences across regions? Thank you.

speaker
Shake Shack 's

Yeah, thanks, Lauren. Appreciate that. I'd say broadly a few things. Look, we know the industry has traffic pressure. We're not immune to that and there's certain places where we see that I think what we've done though, and we've talked a lot about this is we continue to employ more and more marketing, LTO, menu and guest experience strategies that have really kicked up. So January was the low point as we talked about, kind of flat, but with each successive month, we got better, comp got better, April even better and sustaining so far into May, we feel really good about that. And we've just done a lot of fun brand campaigns. If you look at our chicken sundaes campaign is particularly impactful in the month of April. We've done some cool promos. We've done a lot more day partying opportunities to drive people. And I think there's just kind of a those strategies are the ones that are offsetting what is no question a little bit more of a pressure in the industry right now. So feel

speaker
Lauren

really

speaker
Shake Shack 's

proud of the entire team for how we've been reacting and driving and it feels good for the momentum. We also have, you know, a little bit of an easier compare in second quarter and moving on in third quarter as well. The first quarter, we had a tough compare. We were over 10% cop last year. So that was some of the pressure on a two year basis, but we feel good about how that's been going. So momentum feels really solid in the company right now. So lots of good work. Excellent.

speaker
Operator

Our next question is from Brian Vicaro with Raymond James. Please proceed.

speaker
Brian Vicaro

Thanks and good morning and congrats on all your success on what you've done on the business too, Randy, over the years. So on labor, can I just ask a question there? You saw some very strong leverage in that line and I think you said you're rolling phase two changes through the year. Could you just elaborate on the changes that you're making there and maybe how the savings on phase two compare to phase one? And did you embed and I guess how much did you embed on phase two savings within your annual store margin guidance?

speaker
Katie

Great, Brian. Thanks for the question. So first of all, in labor, you know, we did show some pretty good leverage on that line in the quarter. And a lot of that though, just, you know, just to remind everybody, in 4Q 2022, we had about 22 new shack openings. And really that carried into the first quarter of 2023. And as you know, you know, when we open up a new shack, it takes a while for that check to work its way to kind of full profitability levels. We just had a very heavy weighted opening schedule in the fourth quarter that kind of had a hangover in the first quarter. Also, you know, last year, we talked about the rollout of kind of improved forecasting and working closely with our operators and some strategies there to help, you know, bring in in labor and kind of optimize for the current model that we have in place. And that really took hold kind of at the very end of the first quarter into the second quarter and going forward last year. So I think that's a lot of what you're seeing on that side. Now, as far as the new labor model that we're running here and we're testing, just as a reminder, you know, what this does is it really helps us to optimize for the different menu mix, the different channel mix, and the different day part peaks across all of restaurants in the system to kind of provide a more bespoke tailored recommendation for deployment. And we started testing that really, you know, at the end of last year into this year in a handful of shacks. You're not really seeing it in the numbers. It hasn't been, you know, it didn't really like move the needle on first quarter, just given the overall size of the base there. But we're really pleased with the results that we saw from the test. We're taking it a step further and we're committed to rolling it out to all of the company operated shacks by the end of the year. We haven't embedded any of that in guidance at this point and we'll continue to update you as that rolls out throughout the rest of the year.

speaker
Operator

Our next question is from Brian Mullen with Paper Sandler. Please proceed.

speaker
Brian Mullen

Hey, thanks. I just want to echo Randy, congrats on everything you've accomplished with the brand. You know, it's an amazing story. I wish you the best. Just a question on the advertising opportunity. The letter references an idea you need to learn and grow into a larger marketing budget over time. I thought that was interesting. My question is just on the organizational side, do you feel like you have the full team in place to take advantage of the size of this opportunity over the long term? Or maybe are there some hires or talent additions you want to make from here? I know the incoming CEO has a marketing background that would be helpful, but I kind of mean once he gets there over the long term. Any assessment?

speaker
Shake Shack 's

Yeah, thanks. Look, I think there is, as we've said now for a little while, we've really been a brand that has done most of our work for 20 years on just being a great brand. We've spent little to no advertising over those years and it's new for us to be ramping up. We're super excited about the current marketing team at every level and how they're interacting with the entire company to drive some really cool new things. And you're seeing that progress happen this last year. And we fully expect to continue to double down on that. Now listen, I think Rob Lynch, who's be coming in, has certainly got a strong background in marketing. I think the company's really excited to benefit from how he's thought about that. And I certainly won't speak for him, but I have no doubt he's going to have a keen eye for the best opportunities. And our team does these things with discipline, with a focus on strong returns and being accretive to our margins. So everything you've seen in this last six months is increasing our brand awareness, it's increasing kind of our brand health. And it's stuff that it's also part of our strategy. It is a little bit off topic here, but on real estate of going deeper into certain markets. We've increased, let's just take one market like Texas. We've increased our footprint in Texas by more than 30% in the last year. That helps with brand awareness. That helps when we do marketing. That helps whenever we want to execute anything in a single region. So super excited about the opportunities that

speaker
Lauren

we can employ from here.

speaker
Operator

Our next question is from Michael Thomas with Oppenheimer & Company. Please proceed.

speaker
Michael Thomas

Hi, good morning. Randy, congrats on your success with Shaq and I hope you get to enjoy some more free time going forward. One of the questions we've heard most often recently is about the margin path going forward. Obviously, I understand I'm asking to speak for Rob a little bit here, his background is with much larger companies that have greater scale and bigger budgets than Shake Shack does. Obviously, that can be a benefit as you just mentioned before, but how's the company including the board thinking about the need for potential investments or different sales strategies beyond this year that might limit margins beyond 24? I know there's no formal guidance beyond this year, but just any qualitative commentary would be helpful.

speaker
Shake Shack 's

Thanks. Yeah, look, to be fair to Rob and the team moving forward, I don't think we want to give guidance other than what we've done today. I think everybody here has seen, look, this has been a strong company for decades. We have sustained, and we talked about that today on purpose to say, you know, many, many quarters in a row have sustained improvement in our margins along with our sales, along with our cash flow as a company. All of that is just in the right direction with strength. I fully expect Rob's going to get in and decide how he wants to take it, but I think we've got a great team that has a firm strategic plan for 24 and already eyes on the strong pipeline for 25. So everything you've heard us do is you've seen a strong guide in ticking that up, and at the guidance we've given this year, we remain one of the best and most profitable restaurant companies in the space.

speaker
Lauren

So we're really proud of where we're at.

speaker
Operator

Our next question is from Peter Suley with BTIG. Please proceed.

speaker
Peter Suley

Great. Thanks, Randy. It's been a pleasure working with you and best of luck to you in the future. I did want to ask about the kiosk commentary real quick. The high teams increase, and yes, it was pretty substantial versus last quarter. Do you think that that is the end point or do you think there's more upside to the check growth going forward? I guess, is more growth within the kiosk here? Also, can you put that in the context of the negative low single digit, if I had that correct, menu mix? Just trying to understand how you can have such a large increase in the kiosk check and still see some of that menu mix decline.

speaker
Katie

Thanks. Great. First of all, on kiosk, we still believe we're in the early stages of what kiosk can do to our business. Certainly, the first step of retrofitting all of our shacks with kiosk, making sure that they're available for our guests, that was a key foundational thing for last year. Now, really, what we're doing is leveraging the talents on our digital merchandising team to optimize for how the guest goes through that order journey. The key thing here is what you're out with mixed trends. What we had in the quarter, yes, we're continuing to see some great benefits from the kiosk upsell opportunity and IPC was flat over all the company. We took some targeted opportunities in marketing, which did have a little bit of a mixed headwind, however, had a positive traffic benefit on the back of it and really grew sales and we did this in a way grew our profitability. We talked about that last quarter being embedded in the guide and when we talk about our guidance for a low single digit check this year, we anticipate to have more of that going forward. Overall, both things, we're really excited by what we're producing here for both our top line and our profitability.

speaker
Operator

Our next question is from Sarah, with Bank of America. Please proceed.

speaker
Sarah

Thank you. I have a clarification and a question, so hopefully that counts as one, but first, obviously, also congratulations, Randy, on your next steps. I wanted to ask about the April, the clarification is, so I'm trying to understand the sequential acceleration. I know you talked about easier compares, although April, I think, was a pretty tough compare as of 2Q, but you have, I think, more price than you did in the first quarter, is my understanding, and you have less negative mix. I'm trying to understand that the delta is, because you said slattish traffic, so I'm trying to understand where the delta is, if you're seeing less of a negative mix or if it's just the improvement over the higher pricing that you have on the quarter. That's the clarification. Then just on the margins, obviously, very good food and labor. I was wondering about the third line item and just perhaps the opportunities you have there in other OPEX. It's not something that I think has been talked about too much. I know there's probably some of that drag from new stores, but anything you can say there. Thanks.

speaker
Katie

Sure. I'll take the other OPEX point first, and then we'll go back to your question on April. On other OPEX, we've talked about this. We are investing more in marketing both at our store level and also at the company and G&A level. That is kind of where the sales driving strategies, a lot of those costs are born in a restaurant P&L. Our guidance reflects our expectations for that strategy going forward. Again, I think it's important to emphasize that while we're investing more in marketing right now to learn and grow and we're excited about the sales that we're driving on the back of it, we're also doing this in a margin of creative way. You might see a little bit of a tick up on that other OPEX line, but overall, these sales are accretive to our profitability. Then on your question on April, overall, what I would say is we had some improvements in traffic. We were running at about a 7 to 8% price. As you recall, we're going to be working off of about 2% price in May, so that will come down. Then we had a couple of really exciting marketing initiatives in April, in particular the Chicken Sunday, where we have offered a free chicken shack with a $10 minimum spend every Sunday. That had a little bit of an impact on our mix, but nothing out of the ordinary versus what we've been seeing.

speaker
Operator

Our next question is from Jake Bartlett with Truett Securities. Please proceed.

speaker
Jake Bartlett

Great. Thanks for taking the question. My congrats to you, Randy, as well. It's been great working with you. My question is on the margin guidance for 2024. It's nice to obviously you've seen improvement, and that's encouraging. My question is that it seems a little conservative. My math is that pricing is going to be about mid-single digits, I think you said low single digits, labor inflation, flat to low single digits, food costs. That alone should get us, I think, to the high end of your guidance. You also have the impact of kiosk, other labor scheduling that you've done over the last year that's been an improvement. Am I missing anything, or is there a level of conservatism built into this guidance?

speaker
Katie

I think you've outlined a lot of the key points there for the fiscal 2024 guide. On the top and the bottom end range there, we were very clear about this in our remarks and also in the shareholder letter. Beef remains a big uncertainty, and we are watching it through the rest of this year. That's an area of the basket that we do not track, and we're not locked in there. We're going to be subject to what the macro does on that side. Then just depending on the degree of stuff that we're having around our marketing strategies to offset what Randy had alluded to is clearly a softening of the overall backdrop. Those are the things that I would look at on that side. I will say that we're incredibly proud of the work that teams have been doing to get after all of the improvements that we've been talking about across our total cost of service, across our supply chain, all the things we've talked about in our restaurants with labor, and other ways that we're still providing a great guest experience, but doing it in a way that is translating to the strongest flow through that we've had even pre-COVID. We're excited by where we're headed, and the guidance today is for 20.2 to 21%. That is a 30 to 110 basis point improvement versus last year.

speaker
Operator

Our next question is from Andrew Charles with Callen and Company. Please proceed.

speaker
Andrew Charles

Great. Thank you. Randy, congrats on building the Shake Shack brand to what it is today, and best wishes in your next chapter. It's no secret that we're going to see intensified burger value activity in the coming months, and I'm curious if you believe your digital value tactics that you've utilized so far in 2024 around chicken sundaes, free-fried Fridays, the boba shakes during the shoulder periods, etc., are enough, or do you believe more is needed to protect traffic amongst lower-income consumers?

speaker
Shake Shack 's

Yeah, it's a great question. There's no question we're living in, whether it's us or the largest online companies who are all seeing a consumer who's seeking value, a consumer who's discounting a lot of cases, promotions. You've seen a lot in our industry. Shake Shack needs to continue to retain its premium brand position. This is what has set us apart from the beginning, our ingredients, our hospitality, our designs. Everything about the Shake Shack experience transcends the traditional fast food burger experience. We're going to continue to do that, and everything we've done has hit those lines. When you see us doing things, they're almost entirely added value. We want to give you something extra. We want you to feel the value. We want you to understand the quality of what you're doing. When we do things like our chicken sundaes, that hits our channels. It hits our interior channels. You can come in and use those. It's not just digital. It's omni-channel, truly, in our kiosks in Shake, app, web, and delivery. I think the strategy that the team is just beginning to employ, our learning is just so fast, furious, and fun. We're really enjoying the process of opening up these budgets a little bit, trying some more things to see what hits in our guests. See what hits regionally. Sometimes something hits very different in New York than it does in California or Texas, and we're learning all that. I think as you build an engine that's based in the data that we now have as we're growing over these years, we can take greater insights into our strategies. That's really the foundation that the team has been working on to build. We're super excited. We have a lot more arrows in our quiver as we move forward, regardless against whatever the economic opportunities are going to be. You've seen that. You've seen that in the trend of continuing sales growth every month, getting better so far this year.

speaker
Operator

Our next question is from David Tarantino with Beard. Please proceed.

speaker
David Tarantino

Hi. Good morning, Randy. Congrats from me as well on a fantastic career at Shake Shack. I wanted to follow up on your commentary, Randy, since you've been inventor of this very premium brand and successful brand. I wanted to ask, a lot of the advertising has been focused on promotional activity, and that's certainly understandable in this environment. I wanted to get your perspective on how you're balancing the offers that you're making with the need to protect the premium nature of the brand positioning and specifically how you're monitoring whether some of the things you're doing are having an influence on consumer perceptions and that related to the brand.

speaker
Shake Shack 's

Yeah. Those are great questions. There's something we think a lot about. I think the strength of the Shack brand and its ability that we just have always punched so far above our weight, that's been a strength for us. As I've said in previous calls, what's also fascinating as we've grown pretty far, pretty fast globally and around this country is there's still a lot of people who don't really know Shake Shack. We start everything with the education of who we are. Our brand pillars are really about helping people understand the quality of our ingredients, that we're cooking to order, that we're spinning our shakes fresh by hand. These things are paramount. Then what we do as we think about whether it's a promo or an afternoon shake opportunity or sometimes we'll do free Fridays, whatever these things are, they're all based in added value. They're all based in ensuring that we continue to keep that brand position. I don't expect you're going to see us do a dollar menu type of promo. That's just never been Shake Shack's thing. We certainly understand there's a great place for traditional fast food. We may not get those consumers as often as traditional fast food does at that price point, but we feel like our value is strong. Everything you're going to see and have seen from us is about continuing to help people understand, hey, when you choose to eat a burger or chicken sandwich or have a shake, you should choose Shake Shack and here's why. That's what we've done and it's what I expect continue to do.

speaker
Operator

Our next question is from Andy Barish with Jeffreys. Please proceed.

speaker
Andy Barish

Yeah. Hey, Randy. It's always nice to see a Jersey boy do well. Congrats. Katie, quick clarification and sorry if I missed it. Just on the 2Q SameStore sales guide of low single digits and you're starting out mid single digits, can you give us a little color about why it doesn't continue in that range?

speaker
Katie

Sure. In May, we're going to be rolling off about 2% price. We're expecting our trends to be solid, but rolling off price and just normal seasonality, that's what gets us to our guidance for a low single digit comp in the second quarter.

speaker
Operator

Our next question is from Jeff Farmer with Gordon Haskett. Please proceed.

speaker
Jeff Farmer

Great. Thanks and congratulations to Randy. Definitely looking forward to seeing what you pursue next. What I did want to touch on was the consumer backdrop. My question for you guys is, do you see the consumer demand headwinds stabilizing or further building, further intensifying in coming quarters? That's the first part of it. How has that demand backdrop impacted Shikshakt?

speaker
Shake Shack 's

Yeah. Look, it's hard to say where it's going to go from here. I think what we've said has been consistent with what we've said for probably about a year. You definitely see some of that consumer pressure we've said and shared. We see this today. Some of our lower income consumer probably trading down from time to time. We may lose a little bit of that. We may lose some of the middle distance consumer in some of our urban centers. We've talked about that a little bit, but generally those trends have remained similar for about a year right now, and we kind of expect those to be where they're at for now. How that impacts us is, as we've driven traffic through other strategies and through building great restaurants and great places and continuing to build our brand. That's what you've heard us consistently say, and that's what we've done against that backdrop, and it's been successful for us.

speaker
Operator

Our next question is from Jeffrey Berenstein with Berkley's. Please proceed.

speaker
Jeffrey Berenstein

Hi. Good morning. This is product on for Jeff, and I'd ask for the same. Congrats, Randy, on all you've achieved. It's been great partnering with you, and I wish you the best of luck. My question is on store level margins. This year, you're going to get back to the low 20%, and that's relative to your long-term framework of 18 to 20. Do you see an opportunity to expand margins materially higher from here on out, especially with all the great side of the model, or is that offset by more muted AUB growth going forward and just a higher cost environment that makes return to former peaks harder? Thank you.

speaker
Katie

Great. Thanks for the question. We're not providing any outlooks here beyond our guidance for 2024, but what I will say is that the team has continuously delivered profitable growth here. We have been steadily improving our margin every quarter, and certainly our guidance for this year calls for another year of restaurant margin expansion. Look, we have a number of pressures that are not too unique to us. We have wage inflationary pressures. Supply chain remains broadly inflationary if you take out the benefits that we're seeing here from the work that our team is doing on strategic cost savings. That's how I would view the opportunities here. We're really proud and excited by the work that our team has been doing to address opportunities in total cost of serve. As we get denser in markets, as we grow our footprint, we're able to leverage more suppliers, we're able to optimize freight, we're able to do things that the guest really doesn't see the impact of, but it does help us be more efficient in running our restaurants. On the labor side, too, it's been a combination of several things, both things that we've done internally to help improve turnover trends and keep our team members for longer. It just helps them be more efficient, as well as all the work that the finance team and operations have done to partner together and really be much tighter on how we're operating our restaurants. If I look forward to the next level here with having even just a more bespoke and optimized scheduling tool for our operators, I think that that continues to provide great opportunity for us to navigate inflationary pressures in a way that allows us to also maintain the value for our guests. No long-term guidance, but that's the overall framework that we think about here at Shake Shack.

speaker
Operator

Our next question is from James Sanderson with North Coast Research. Please proceed.

speaker
James Sanderson

Thanks for the question, and Randy, congratulations on all your accomplishments over the years at Shake Shack. I wanted to talk a little bit about unit growth and unit development. On the international front, I'm wondering how confident you are that the brand can sustain the 40 units that you've achieved this year, given the macroeconomic headwinds and the geopolitical issues we're seeing overseas. And then in the US, if you're leaning into any specific regions or states that you believe really are a much better fit for the Shake Shack brand than maybe in the past years. Thank you.

speaker
Shake Shack 's

Jim, thanks. Two great questions there. Internationally, we feel very strong about the 40-Shack guide. Look, it's a big world out there. Let's remember, too, we've had amazing success in so many places that we've gone. So yes, we acknowledge, and a lot's going to be saying that there's pressures in certain parts of China right now. Generally, our Asia business has gone quite well. But we're also focused on our domestic license business here in the US. Our airports are growing. A lot of our roadsides, which have been a really good new model for us, stadiums and other opportunities that we feel, non-traditional opportunities. We've done some museums, things like that, where we think there's really exciting opportunity. We haven't even hit Western Europe at all other than the UK. We haven't even really hit anything. We have not hit south of Mexico. The opportunities for us are really strong. That is such a critical, important part of our business. I think undervalued, underappreciated. It's something I definitely keep an eye on as we go. We really appreciate that part of the business. Then in terms of the domestic opportunities, we really want to balance it out. We want to go deeper in our current markets. You're going to continue to see us do things in the major markets we're in. The Northeast, Texas, California, the Midwest. We're going to do a few new markets this year, but they're not too far afield. Pittsburgh is going to be our next big market opening. By the way, just to jump back to international, we're opening in Canada later this year for our first one. That's a tremendous opportunity for us. I think at 300 roughly, domestic company operated and just over a couple hundred internationally and licensed, there's a big opportunity for this company in our growth.

speaker
Operator

Our next question is from Raul Crowe with JP Morgan. Please proceed.

speaker
Raul Crowe

Good morning, guys. Thanks for the update. Randy, we wish you the best going forward. I'll keep up with your social media updates here. Can you talk about the state and pace of competition growth out there and how do you think the landscape is changing? There are a lot of new upcoming concepts with national aspiration and also competing locally as well. Appreciate your thoughts here. However, you'd like to describe on a regional basis or on an urban versus suburban basis.

speaker
Shake Shack 's

Guys, listen, I think there's always going to be great competition. We didn't invent the cheeseburger and we won't be the last people to create a great one. We've always fit ourselves into a very special place that sits well above traditional fast food and our quality and our experience and below casual dining. I think that's been a good home for us. I expect that's where we'll continue to go. That does require us to continue to reinvent. We've got to get better. We've got to have better products, have exciting LTOs, have exciting menu evolution over the years. I think we've done that. When you really think about our ability to compete, we're watching and we're learning. There's lots of great restaurants out there that we certainly compete with. We think at our best when Shake Shack does what Shake Shack was built to do, we can be a winner in a lot of places. That's what we've

speaker
Lauren

shown for 20 years now.

speaker
Operator

We have reached the end of our question and answer session. I would like to turn the conference back over to management for closing comments.

speaker
Shake Shack 's

I'll just close it out if anyone's still listening. A lot of people said some very nice things to me, but I hope everybody goes into a Shake Shack and says those nice things to the employee who's working hard day after day to be a team member of this restaurant and make it what it is because it's certainly been them that has made this all happen. Thanks everybody and we look forward to seeing you for a Shake Burger soon.

speaker
Operator

Thank you. This will conclude today's conference. You may disconnect your lines at this time and thank you for your participation.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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