9/7/2021

speaker
Tabitha
Conference Operator

and thank you for standing by. Welcome to the Smartsheet Second Quarter Fiscal 2022 Earnings Conference Call. At this time, all participants are in a listen-only mode. After the speaker's presentation, there will be a question-and-answer session. To ask a question during the session, you will need to press Star 1 on your telephone. Please be advised that today's conference is being recorded. If you require any further assistance, please press Star 0. I would now like to hand the conference over to your speaker today, Aaron Turner, Head of Investor Relations. Thank you. Please go ahead, sir.

speaker
Aaron Turner
Head of Investor Relations

Thank you, Tabitha. Good afternoon and welcome, everyone, to Smartsheet's second quarter of fiscal year 2022 earnings call. We will be discussing the results announced in our press release issued after the market closed today. With me today are Smartsheet CEO, Mark Mader, and our CFO, Pete Godwell. Our Chief Strategy and Product Officer, Gene Farrell, will also be available during the Q&A. Today's call is being webcast and will also be available for replay on our investor relations website at investors.smartsheet.com. There is a slide presentation that accompanies Pete's prepared remarks, which can be viewed in the event section of our investor relations website. During this call, we will make forward-looking statements within the meaning of the federal securities laws. We have based these forward-looking statements largely on our current expectations and projections about future events, financial trends, and our expectations around the impact of COVID-19 on our business. These forward-looking statements are subject to a number of risks and other factors, including, but not limited to, those described in our SEC filings available on our investor relations website and on the SEC website at www.sec.gov. Although we believe that the expectations reflected in the forward-looking statements are reasonable, our actual results may differ materially and adversely. All forward-looking statements made during this call are based on information available to us as of today, We do not assume any obligation to update these statements as a result of new information or future events, except as required by law. In addition to the U.S. GAAP financials, we will discuss certain non-GAAP financial measures. A reconciliation to the most directly comparable U.S. GAAP measures is available in the presentation that accompanies this call, which can also be found on our Investor Relations website. With that, let me turn the call over to Mark.

speaker
Mark Mader
Chief Executive Officer

Thank you, Aaron, and thanks, everyone, for joining us today for our second quarter earnings call. Q2 was a very strong quarter for Smartsheet, our customers and partners. Revenue grew 44% to $131.7 million. Billings grew 47% to $142.9 million. And our dollar-based net retention rate, which incorporates all of our customers, improved by three points to 128%. We ended the quarter with over 9 million users, and our ARR grew 10% quarter over quarter to over half a billion dollars. Our 1,856 customers with ACV over $50,000 now account for more than half of our ARR. In Q2, our average domain ACV grew 42% year-over-year to $5,915. An expansion within our base included 143 customers increasing their ARR by more than $50,000, up 81% year-over-year, and 49 customers, a Smartsheet quarterly record, increasing their ARR by more than $100,000, up 158% year over year. Additionally, we had two expansions over $1 million in the quarter and now have 22 customers with ARR over $1 million compared to 15 last quarter. Enterprise customer deployments demonstrate Smartsheet's momentum in serving the scaled needs of those customers. Our industry diversification remains broad, with our largest industry accounting for just 12% of our ARR. Growth remains strong across industries, including technology, with customers such as Zoom Communications, Hitachi, Intuit, and PayPal, and in professional services with companies such as BDO, Insight Global, and Jacobs Technology. Q2 was a high-impact quarter for companies in healthcare and life sciences, with year-over-year ARR growth of over 50%. This growth was supported by expansions from companies including Allscripts Healthcare Solutions, Amgen, Prime Healthcare, Yale New Haven Hospital, Vertex Pharmaceuticals, Communicare Health Systems, and Medtronic. In addition, we saw strong performance across retail, with expansion from companies such as Burlington Stores and Gap Inc., media and entertainment, with expansions at NBCUniversal and The New York Times, and manufacturing, with Johnson Controls and Whirlpool. Our customer acquisition was strong in Q2 as well. Thousands of new customers chose Smartsheet this quarter, including wins at Sky News Australia, Momentous Space, SMG, New Hampshire Department of Health and Human Services, Kestrel Coal, and Unified Field Services. What these customers have in common is a shared belief that Smartsheet is ideally suited to meet their broad and ever-changing needs. At its core, Smartsheet is an enterprise-grade dynamic work management platform designed to empower business users to transform how they work. We go to market using a land and expand model that often starts with a team or department choosing Smartsheet to solve a transactional use case like project management, task tracking, or goal management. The solution then grows through a low friction viral motion when users share their work and engage with those inside and outside of their organization. Where we excel is our ability to enable customers to extend beyond transactional use cases to support transformative operational workflows across their business. In part, this is made possible by our flexible data model, our advanced premium platform capabilities, and WorkApp's no-code solutions. Our flexible data model combines the agility of a spreadsheet with the power of a database. Smartsheet Advance enables customers to configure and execute workflows between Smartsheet and other systems of record, execute high-volume processes, and change management at scale, and empowers IT to centrally manage compliance and security across multiple Smartsheet plans. And Work Apps empowers business users to configure no-code apps and share these curated solutions while maintaining visibility and control for IT. In Q2, with the launch of Smartsheet Advance, we saw immediate resonance with prospects and customers signing over 100 deals that included Advance. One example of a customer that expanded was Mimecast. Mimecast's Enterprise PMO uses Smartsheet to support objectives related to growth and digital transformation. And with ADVANCE, we'll now leverage Smartsheet to optimize programs and processes outside of that PMO, including marketing operations, channel partner onboarding, sales rep onboarding, and large customer account planning. Mimecast considers this investment as a way to remove friction and accelerate the speed of deployment for future Smartsheet solutions that leverage premium capabilities. In Q2, Smartsheet ADVANCE influenced a significant expansion with a leading provider of equipment and services for data centers. This customer's IT, new product development, and marketing departments are at the core of this enterprise-wide deployment. With the advanced platform's premium capabilities, the customer will drive additional value and end-to-end cycle time improvements across critical parts of the business. Smartsheet Advanced is also resonating with customers outside the U.S. One example, Hitholz, a large German container and packaging manufacturer, deploys Smartsheet Advanced to increase productivity by doubling project capacity and to capitalize on growing e-commerce trends by providing visibility across complex, ever-evolving project needs. A key selling point for the customer's adoption of Advance was the benefit of extending our platform to capture new use cases and further simplifying the implementation process. Beyond Advance, we continue to see customers using our platform at scale. Data Shuttle, which enables scheduled data transport between Smartsheet and other systems of record, processed over 1.7 billion records in the past 30 days, growing close to 20% month over month. Proofing was used by customers to collaborate on the creation of digital content 370,000 times in the first half of the year, representing year-over-year growth of over 350%. Customers have created 40,000 work apps since the launch without writing a single line of code. And customers leverage brand folder to manage over 50 million digital assets as of Q2, a 200% increase year over year. And content delivery views in Q2 average 1.4 billion per month. And we continue to innovate for our customers and launch new capabilities. To support our global and non-US customers' data privacy compliance requirements, we will announce the availability of Smartsheet regions this quarter. The first region, located in Frankfurt, Germany, enables customers to instantiate Smartsheet plans in region and does not require any customer content to be shared or routed through our U.S. region. In the wake of changing regulations and heightened awareness on the subject, our research indicates that enterprise buyers are increasingly sensitive to fully, not partially, solving for data residency. We look forward to announcing the availability of additional Smartsheet regions in the coming quarters. Our partner ecosystem continues to thrive as well. In Q2, we launched integration with HubSpot, making it even easier for customers to enable bidirectional real-time sync of data between HubSpot and Smartsheet. And we also expanded our partnership with MuleSoft. With MuleSoft's connector for Smartsheet, customers can manage a variety of business processes, ranging from sales pipelines to event schedules. In addition to technology partners, our channel partner program is ramping well, We now have 650 channel partners, and in Q2, partner influence bookings grew 93% year over year. I'm proud of the way our growing team continues to execute across the many dimensions of the business. Around the world, people are choosing Smartsheet for simple to sophisticated use case, whether mobilizing a team of creators or scaling a data-intensive workflow with embedded calculations or reporting on data from disparate internal systems. and they do that at enterprise scale using a no-code interface that every single person can engage with. In the near future, everyone using a computer at a desk, a device in the field, or a combination thereof will interact with CWM software every day. As the category leader pursuing one of the largest available TAMs in software and coming off our record Q2 performance, we are confident in our approach and will maintain a forward-leaning investment posture to drive results for our customers, shareholders, and teams. Now let me turn the call over to Pete to provide some additional detail on our financials. Pete?

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