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spk09: Good evening and welcome to the Smart Rent Inc. First Quarter 2022 Earnings Call. At this time, all participants are in listen-only mode. A question and answer session will follow management's presentation. As a reminder, this conference call is being recorded. I would now like to turn the call over to your host, Evelyn Inferno, Senior Vice President of Investor Relations. Thank you, Evelyn. You may begin.
spk00: Thank you. Hello, everyone, and thank you for joining us today. Lucas Haldeman, Chairman and CEO, and Hiroshi Yakamoto, our recently appointed Chief Financial Officer, are with me and will be taking you through our results for the first quarter of 2022, as well as guidance for the second quarter. After today's market close, we issued an earnings release and filed our 10-Q for March 31, 2022, both of which are available on our investor relations section of our website, smartrent.com. Before I turn the call over to Lucas, I'd like to remind everyone that the discussion today may contain statements related to our business that may be considered forward-looking, including statements concerning our plans to execute on our growth strategy, our ability to maintain existing and acquire new customers, the benefits of strategic acquisitions, including our acquisition of site plan, expected financial results, product portfolio enhancements, expansion plans and opportunities, expectations regarding key operational metrics, and other statements regarding our plans and prospects. Forward-looking statements are often identified with words such as we expect, we anticipate, we believe, or similar expressions. These statements reflect our view only as of today, May 11, 2022, and should not be considered our views as of any subsequent date. We do not undertake any obligation to update or revise any forward-looking statements. Forward-looking statements are not promises or guarantees of future performance and are subject to a variety of risks and uncertainties that could cause the actual results to differ materially from our expectations. For a discussion of material risks and other important factors that could affect our actual results, please refer to those contained in our most recent annual report on Form 10-K filed with the SEC on March 24, 2022. along with our quarterly report on Form 10Q, an earnings release, and current report on Form 8K filed with the SEC today, all of which are publicly available on the Investor Relations section of our website at smartrep.com and on the SEC's website at sec.gov. Finally, during today's call, we will refer to certain non-GAAP financial measures. A discussion of these non-GAAP financial measures, along with a reconciliation to the most directly comparable GAAP measure, is included in today's earnings release. And with that, let me turn the call over to Lucas to review our results. Lucas?
spk04: Thank you, Evelyn, and thank you to the investors and analysts on the call for your continued support and interest in SmartRent. We are excited to share our first quarter results and our outlook for the second quarter. SmartRent started 2022 with strong tailwinds from the groundwork laid in 2021. We had an extremely productive quarter focused on execution and expansion of our market share. This focus translated to record revenue of $37.4 million above our guidance and record units booked, indicating continued momentum into the second quarter. We also deployed over 51,000 units, ahead of the top end of our unit's deployed guidance, and expanded our customer base by 80% year over year to 290 customers. In addition, we made the strategic step of acquiring SitePlan, a leader in multifamily workflow management software. Our powerful combination sets SmartRent even further apart from other real estate enterprise platforms, and we anticipate that the level of demand we are experiencing, which exceeds our expectations already, will only continue to build. We believe our progress in the first quarter has positioned SmartRent for another strong year. We now have over 390,000 total units deployed on our platform, up 108% from the first quarter of 2021. Our 290 customers own or control 5.1 million units, a 76% increase from a year ago. And our 760,000 committed units are up 26% year over year. Using our key performance metrics as a guide, units booked and bookings provide an assessment of the health and trajectory of our business on a unit and dollar value basis. For the first quarter, our sales team delivered 101% growth in units booked, setting a company record of over 91,000 units, compared to 46,000 units a year ago. Our units booked typically convert to live units deployed in the subsequent quarter. The dollar value of units booked is represented by bookings, which provides a near-term estimate of the potential revenue generated by units booked. Bookings reflect the aggregate dollar value, net of any discounts, associated with a signed master services agreement or binding purchase orders executed during the period for all hardware, including smart hubs and professional services, as well as the dollar value of the first year of software services included in the purchase order. For the quarter, bookings totaled $72 million as compared to $32.4 million in the first quarter of 2021. The dollar value of the first year of SAS revenue for these bookings totaled $4.6 million as compared to $2.2 million in the first quarter of last year. On a per unit basis, the SAS bookings ARPU was $4.17 across all booked units and $7.44 for new customers. This compares favorably to the same metrics in the fourth quarter, $3.69 and $6.72 for the overall average and new customers, respectively. At the time of our acquisition in late March, SitePlan's forecast for 2022 ARR was approximately $13 million. This translates to an increase in smart rent SaaS ARR of approximately $10 million for the remainder of 2022. SitePlan generated a 60% compound annual growth rate on its revenue since its formation through the end of 2021. We believe that there is potential to improve upon initial expectations as SitePlan is fully integrated with us and our combined sales team begins to market the SitePlan product suites along our IoT enterprise platform. Our longer-term indicator of organic growth is committed units, another of our key operating metrics. As of March 31, 2022, committed units totaled 760,000, up 26% from 604,000 committed units at the end of the first quarter of 2021. As a reminder, committed units represent the aggregate number of smart hubs that are subject to binding purchase orders together with units under a master services agreement that are expected to be deployed within the next two years. Our future prospects are even more compelling with the addition of SitePlan to our real estate enterprise platform. The acquisition of SitePlan affords us the opportunity to significantly advance our product roadmap, specifically resident engagement through an online app, resident CRM, and a robust work order application, while also offering property inspection and audit applications. Like SmartRent, SitePlan is constantly enhancing its product suite by implementing features and developing new products. There are a number of these initiatives in the works that we believe will add incremental value to our investment. We look forward to sharing more information about these new features and products in the coming quarters. SitePlan is rolling out its real estate enterprise solutions across larger customer portfolios. They are currently deployed in approximately 1.3 million units with an additional 200,000 unit pipeline. These rollouts can occur relatively quickly, and since this is software, deployment is not subject to supply chain headwinds. We believe that the opportunity for the combined platform is vast and that our unified real estate enterprise platform will significantly improve the way properties are operated and managed. We also believe that the resident experience will be greatly enhanced. This translates to operating efficiencies, increased asset value for our customers, and satisfied residents who are more likely to renew their leases, all of which are increasingly important in the current economic backdrop. We acquired SitePlan for $135 million in an all-cash transaction. As of March 31, 2022, we had approximately $286 million of cash on our balance sheet and full access to our $75 million revolving line of credit. We have been and will continue to be disciplined with the use of our capital. We are focused on integrating and maximizing returns on our recent acquisitions and remain confident that our liquidity position supports our internal growth initiatives. I am pleased with the gains we are making on top line growth, as well as across our key performance metrics. The continuing rollout of our solutions throughout the portfolios of our large legacy customers, as well as our ability to increasingly attract property owners and managers in the long tail, is testimony to the value that our real estate enterprise platform delivers. The majority of our new units deployed in 2022 will come from our current 290 customers that collectively own or control over 5.1 million units. In what has been an arguably volatile macro environment, our ability to advance our footprint by harvesting organic growth gives us confidence in our ability to deliver on our expectations. We accomplished a great deal in the first quarter and over the last several years. During this time, our team has evolved and grown. After quarter end, we welcome the newest members of the SmartRent executive team, Hiroshi Okamoto, our chief financial officer, and Robin Young, our chief marketing officer. Hiroshi and Robin bring depth of experience and fresh perspective that will further strengthen our executive team, and we look forward to their contributions. As we welcome Hiroshi and Robin, we're also saying farewell and thank you to John Walter, our outgoing CFO. John was instrumental in structuring our financial processes and procedures, and he played a critical role as we navigated the listing process. We appreciate John's service over the last two years and wish him great success in his future endeavors. While he will not be participating on today's call, John will continue to work with us through the end of this month to ensure a smooth transition. With that, I'm going to turn the call over to Hiroshi to discuss our financial results. Following Hiroshi's remarks, I will share an update on the supply chain and our operational outlook before opening the call for questions. Hiroshi?
spk02: Thank you, Lucas, and thank you all for joining today. I am excited to be on the SmartRent team and look forward to meeting our investors and analysts over the coming weeks and months. Now, let's turn to our financials. SmartRent's strong execution in the first quarter resulted in a number of financial and operational records. Total revenue for the first quarter increased 95% to $37.4 million, as compared to $19.2 million in the first quarter of 2021. This growth in revenue reflects the increased volume of our deployments of our smart home hardware devices and the growth in the number of recurring software subscriptions, which included a full quarter of contribution from IQ and a contribution from SitePlan for nine days in March. Notably, we experienced a 205% increase year-over-year in the SAS revenue to $4.1 million, of which $3.5 million was attributable to SmartRent, with contributions of $500,000 from IQ and $200,000 from SitePlan. We expect SAS revenue to grow significantly in Q2, both from organic growth driven primarily by the deployment of new units and from a full quarter of contribution from SitePlan's operations. As Lucas noted earlier, we believe that SitePlan will contribute approximately $10 million of SAS revenue to our operations in 2022. Hosted Services ARPU in the first quarter increased 27% to $7.79 per unit per month, as compared to $6.15 in the first quarter of 2021. The improvement in Hosted Services ARPU was driven primarily by an expanding customer base opting for more of our products, the upselling of legacy customers, the contributions from IQ and SitePlan, and improved pricing for our SaaS subscriptions. SAS ARR, which we define as the annualized value of our recurring SAS revenue for the current quarter, was $16.3 million, as compared to $5.3 million in the first quarter of 2021. Moving now to expenses. Cost of revenue for the first quarter was $42.1 million, up from $19.6 million in the first quarter of 2021. The year-over-year change reflects the increased number of deployments, the impact of scaling our professional services team, and increased costs related to third-party contract labor. While the growth of the professional services team continues to pressure our gross margin, We anticipate incremental improvement in our professional services margin over time as our deployment volume increases, as we realize efficiencies from a fully trained and seasoned team, and as we incorporate in-house productivity tools into our standard operating procedures. We believe that our gross margin should respond positively to price increases across all three of our revenue streams. As we shared on our Q4 call, we anticipate seeing incremental margin improvement in the second half of the year as bookings from the first and second quarter reflecting new pricing are converted to deployed units. Operating expenses for the quarter were approximately $23.6 million compared to $8.8 million for the first quarter of 2021 and $22.8 million for the fourth quarter. The year-over-year increase reflects our investment in the growth of our team and corporate infrastructure in response to demand for a real estate enterprise platform, as well as costs associated with being a public company as compared to the prior year. The sequential increase is primarily attributable to transaction costs related to our acquisitions included in GNA. Net loss for the first quarter was $23.4 million as compared to the net loss of $9.3 million for the first quarter of 2021. Adjusted EBITDA loss for the first quarter was approximately $23.1 million as compared to the loss of $8.4 million in the first quarter of 2021. Now, let's move on to the balance sheet. As of March 31, 2022, SmartRent's total deferred revenue, which provides us with near and medium-term revenue visibility, increased to $116.8 million as of March 31, 2022, from $64 million at the end of the first quarter of 2021. We expect to recognize approximately 50% of our total deferred revenue within the next 12 months. With respect to our available capital and liquidity as of March 31, 2022, SmartRent had approximately $286 million of cash and no outstanding debt. We believe that our liquidity position provides us with sufficient capital to advance our organic growth plans. As Lucas mentioned earlier, we're focused on the integration of site plan and maximizing the benefits of our investment while continuing to exercise discipline with respect to our capital and liquidity. I will turn the call back to Lucas for additional perspective on our business and our outlook for the second quarter in the balance of 2022. Lucas?
spk04: Thank you, Hiroshi. SmartRent continues to make steady gains in expanding its footprint. Our first quarter new customer deployments went smoothly, and we expect to see a seasonal acceleration in our deployments for the next two quarters, supply chain headwinds notwithstanding. We are continuing to increase on-hand inventory of our core smart home devices, reflected in the increase on our balance sheet, and took possession of our expanded 65,000 square foot warehouse in April. We are seeing improved access to component parts for alley access, That should improve the availability of alloy access devices later in the year, which will allow us to work through on-hold deployments that include this highly sought-after smart access control. We continue to work closely with our suppliers to facilitate access to components and devices necessary to keep our deployments on schedule. With that said, the situation remains fluid. We are carefully navigating and proactively responding to rapidly changing conditions. Despite supply chain headwinds, We are pleased with our competitive positioning and excited about our ability to continue to scale our operations and increase our market share. As I shared earlier, the demand we are seeing for our real estate enterprise platform continues to build and exceed our expectations. However, limits on access to the full set of hardware products remain a governor on the pace of our deployments. Before moving on to our outlook for the second quarter, I'd like to spend a few minutes discussing our margins for the first quarter. Our hardware margin was adversely impacted by the customer mix, as well as by the swapping of alloy and fusion hubs that we discussed in our year-end call. In addition to the hub swap, units deployed in the first quarter were heavily weighted toward legacy customers with preferential pricing. We anticipate a similar amount of drag on our hardware margin for the second quarter as we work through additional legacy customer bookings. We believe our hardware margins will be improved in the second half of the year, reflecting updated pricing implemented in the first quarter. With respect to professional services, we anticipate an improvement in margin in the second and third quarters, primarily driven by a higher volume of deployments. Our hosted services margin for the first quarter was 39%, expanding year over year and on a sequential quarter basis, driven primarily by the increased contribution of SaaS revenue from our IQ and site plan acquisitions. We expect further improvement in our SaaS margin for the remainder of 2022 as total units deployed grow and as new pricing takes hold for bookings and deployments for the remainder of 2022. We believe the hosted services and SaaS margins will also benefit from the increased revenue contribution from Site Plan. From an organizational perspective, we are pleased to have completed the build-out of our executive team with the recent hiring of Hiroshi and Robin. And as we welcome our 78 SitePlan team members, we anticipate carefully integrating our combined team to take advantage of potential synergies. We believe we are well positioned from both a product and people perspective to meet our business objectives. Before turning to guidance, there are three key takeaways from the quarter that bear repeating. Demand for our platform is strong, as evidenced by record revenue and record bookings. The acquisition of SitePlan has accelerated our product roadmap It advanced the breadth of our product offering and is expected to add $10 million to our SaaS revenue this year. With a fully built-out executive team and the addition of our site plan team members, we have the ability to advance our business plan and ensure our place as the market leader in the real estate enterprise technology arena. The successes and headwinds we experienced in the first quarter and this quarter to date influence our outlook for the remainder of 2022. and we are leaving our full year 2022 guidance unchanged. For the second quarter, we are providing total revenue guidance of $47 to $55 million and units deployed guidance between $64,000 and $75,000, which reflects our seasonal deployment increase and our current assessment of potential supply chain headwinds. Our guidance includes our expectations for the SAS contribution from site plan for the second quarter and does not consider additional acquisitions for capital markets activities. We began 2022 on a strong footing and we anticipate a solid year ahead as we continue executing against our business plan. Operator, please open the call for questions.
spk10: Thank you.
spk09: At this time, we will be conducting a question and answer session. If you would like to ask a question, please press star and then 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star and then 2 if you would like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your headset before pressing the star keys. One moment please while we poll for questions.
spk10: Our first question is from Rod Hull of Goldman Sachs. Please go ahead.
spk01: Yes, hi. This is Max Gamperl on for Rod. Thank you for taking our questions. First question would be on deployed units. I'm just wondering if you could elaborate on what helped you exceed the high end of the guidance for Q1, and is it more of a factor of the timing of deployment for your new customers, or do you see better than expected demand in the quarter, and then How should we think about this in regards to your reiterated deployed units guidance in fiscal year 2022? And then I have a follow-up. Thank you.
spk04: Yeah. Hey, Max. It's Lucas. Thanks for the question. Yeah. You know, we were able to get a little additional supply in Q1 than we originally anticipated. That's how we came in at the top end. So, again, kind of like last quarter, just reiterating that the demand remains incredibly strong. And what we're fighting is supply headwinds. So the plus and minus isn't really around customers or demand. That's there. It's can we get it in? And we were able to get more hardware in than we originally anticipated.
spk01: Got it. And that better than expected supply in Q1, that is incorporated, I guess, in your 2022 guidance? Or do you think this guidance would be more on the conservative end given those recent supply trends you're seeing.
spk04: Max, I think we gave a broad range in guidance because of that. We have a delta there of low and high because of the supply chain. We feel good about reiterating our guidance. It's still a fluid situation and I know I've seen some of your other reports and other analysts that everyone is dealing with choppy water still on supply chain. I think I think we're all feeling cautiously optimistic, but still every day is a dogfight.
spk01: Got it. Yeah. Thanks for confirming, Lucas. And then one more question. I believe your adjusted EBITDA guidance for the year implies about minus $20 million for the remainder of the year at the midpoint of your guidance. And you talked about this on the call, but wondering if you could walk us through just one more time how you plan on getting there. to get there throughout the year, especially to get those negative gross margins and professional services and higher operating expenses. Yeah, I guess what factors should we consider for you to end up at the high end of the range versus the low end of the range for your adjusted EBITDA? Thank you.
spk04: Yeah, I think a lot of it really comes down to you're going to see, you know, we're moving into our high season of Q2 and Q3 for higher deployments, and that's really where we're going to see that. Also, you know, we talked about this last quarter. We put some new pricing in effect, and you'll start to see that come in in second half of 22, and so that's why we feel confident with that guidance.
spk10: Got it. Thank you so much. Thanks, Max.
spk09: Our next question is from Tom White of DA Davidson. Please go ahead.
spk05: Great. Thanks, guys. Good evening. Two, if I could. One, just in the prepared remarks, Lucas, your comments about SaaS are proof for bookings and the difference there overall versus kind of new customers. Is that still mostly impactive, mostly the result of newer customers kind of being, you know, longer tail where you guys have some pricing pressure? Is there something different there? And then I was hoping you should get an update on, you know, your ambitions kind of in the commercial space, you know, and whether you guys might look to kind of, how you might look to kind of leverage channel partners to kind of go after that market. Any color there would be helpful. Thanks.
spk04: Yeah, on the first side, yeah, you're right, Tom, on the expanded ARPU, it really is that long-tail customer that is not subject to large bulk pricing and large legacy commitments. So that's why we're sharing that metric is to try to give some of that clarity on this new sales team that we've invested heavily in is becoming productive not only in new deals, but in higher ARPU deals. And in terms of commercial expansion, it's something we're always looking at. I think you're right to say it would likely be more through a channel partner, but today we're really focused on the 5.1 million multifamily units that just our current customers own and operate. So we feel like the organic growth is there for us to go harvest, and that's really the primary focus.
spk05: Great. Thanks for the call, and nice execution this quarter, guys.
spk10: Thanks. Thanks, Tom.
spk09: Our next question is from Ryan Tomasella of KBW. Please go ahead.
spk08: Hi, everyone. Thanks for taking the questions. You know, really nice to see the ARPU about $7 for the new customers and appreciate that disclosure. I guess just following up on the other questions you already received, you know, is it possible to quantify how large those typical discounts are for legacy customers and larger clients? And you alluded to the new pricing that you put in place. Maybe you can quantify the level of uplift that you're expecting there, and if that's both on the software and hardware pieces of business. And then finally, any color on your sense of these larger legacy clients' appetite to attach additional services really drive stronger ARPU beyond just the pricing discounts over time. Thanks.
spk04: Yeah, thanks, Ryan. I'll start with the the last part and work my way backwards through your questions. I mean, in terms of larger legacy customers adding products, we have we have incredible demand amongst the larger legacy customers. We're still fighting supply chain around alloy access. And so a lot of that is actually on hold. So if if there's sort of a perfect supply ratio, you would actually already see that expansion happening. But but certainly, you know, every legacy large legacy customer we have is is taking at least one additional product that we've brought to market, if not more. And so I think we're seeing a really positive trend there. It won't flow into the financials until we can actually go deploy. And so that that's sort of why you're seeing some of that that delta there. And in terms of the the the overall output, you know, 744 versus 417, I think by disclosing those two numbers without going into detail of specific contracts, you can kind of see see the variance and the price increase that we put into place is both on the software hardware and professional services, so across the board. And really the price increase on professional services wasn't just an increase, but really reworking from a sort of one size fits all to really lots of options for our customers. So seven different tiers of installation, all at better margin characteristics for us. So in some cases, you'll see our customers won't have an increase in the cost of deployment. It'll stay flatter and maybe even go down, but we won't be incurring as much cost either. So I think We're really excited about that, but again, it'll take time for that to flow in really into the second half of 22 before we see that really flowing through.
spk08: Got it. And I guess on the profitability front, is there a framework that you could provide for bridging the path to cash flow break even maybe at one level of ARR or maybe unit count, live unit count that would drive that? And is there any visibility you have today that you think would be willing to, you know, discuss your, you know, that timeline being sometime maybe next year in terms of a break-even point for adjusted EBITDA?
spk04: Yeah, I mean, we definitely are reiterating we feel that we're on track to cross into adjusted EBITDA positives in 23. You know, we're not providing detailed guidance on that, but we feel that we're on track. And it's certainly a combination of expanding SAS revenue along with just increasing the unit counts and the hardware and professional services revenue that comes along with that.
spk08: And just to clarify, when you say cross EBITDA break even in 2023, do you mean on a full year basis or, you know, intra year at a certain quarter?
spk04: Yeah, it's a good question, so I want to make sure we're really clear in communicating this, that it's intra-year. You know, we're not anticipating a full-year adjustity, but a positive year for 23, but that we will move into an intra-year adjustity, but a positive in 23. Great.
spk10: Thanks for clarifying. Yeah. Thanks, Ryan.
spk09: Our next question is from Sydney Ho of Deutsche Bank. Please go ahead.
spk03: Great. Thanks for taking my question. A couple of them. On the first one, you guys reaffirmed the revenue guidance of 220 to 250 for the year, but there are a lot of changes at the macro level. I know we talked about supply constraints, but there's inflation, there's consumer spending, a lot of different things happening. I understand there's a lot of moving parts in the revenue guidance, but curious from your perspective, anything has changed since your original guide in March In terms of number of units you're thinking you can deploy, the product mix, the maybe demand trajectory, or even ARCU expectations compared to just a month and a half ago?
spk04: No, I mean, Sidney, thanks for the question and good to talk to you. We did just report rather late on our Q4 and our full year, so no, nothing's really changed since that point. When we laid out the revised unit count for the full year of 22, you know, we took into account the supply chain headwinds that we're experiencing. And so we feel like we've factored that in. And in terms of demand, the only thing happening with demand is it's continuing to increase. I think especially as we see inflation kicking in and we see a tighter labor market, you know, those are actually those are catalysts for our business. Those are positive indicators for our business in terms of helping our customers reduce costs and reduce complexity. And so if anything, we're seeing demand growing. And again, you know, we're fighting the supply chain headwinds, and that's where we feel good about the guidance that we've issued, and we feel like we're on track.
spk03: Okay, that's helpful. Maybe follow-up to that is, despite all the supply chain issues in the past, or still going on, the one area that you guys seem to be consistently delivering is the booking unit, the number of units booked. And how do you think about bookings this year compared to what you think in the past I know this may be an old document, but in the S-1, you guys talk about growing booking units 150% year-over-year in 2022. Is that still the right way to think about it? And are there seasonality for units, folks, we should be thinking about as we go through the rest of the year?
spk04: Yeah, it's a good question. We don't see a lot of seasonality. We see a little bit of seasonality in terms of we set budgets in late Q3, early Q4 typically in multifamily. And so sometimes we'll see a bump there. But really what we're seeing is the demand is so great, it's sort of muting any seasonality that we'd be seeing. So we still feel like, you know, this is this is. the highest demand we've ever seen for this product and the existence of this company. And all of the macro indicators remain incredibly positive. But yeah, I mean, I think bookings, you're right, Sidney, bookings is a good number to sort of key in and that goes to demand. We're seeing incredibly strong bookings. We're seeing incredibly strong new customers coming to the platform. Those to me are all the really positive long-term indicators. And as we sort of work our way through the near-term supply chain constraints, that's what we're going to be harvesting in the future.
spk10: Okay, great. Thank you. Our next question is from Eric Woodring of Morgan Stanley.
spk09: Please go ahead.
spk06: Hi, this is Patrick on for Eric. Kind of going off the last comment you made in regards to new customers, you did add 41 new customers in the first quarter. which was strong, similar to 4Q, but kind of by our math, new committed units fell to 69,000 from 107,000 in 4Q. So the question here is, are you seeing any hesitation from property owners to commit to new units with rates rising and the macro getting more challenging?
spk04: No, we're not seeing any of that. And remember, the committed units, you also have to factor in when we install that unit, it comes out of committed and becomes revenue producing. And so if you think about that, you got to factor that in as well. So no, we're really happy with where we've been and where we continue to see strong demand. We've had no one, not a single customer backing off on slowing down or hitting pause. Haven't seen it at all.
spk06: That's good to know. And then, you know, kind of on another subject here, you know, per your comments, you obviously have some new members of the executive team adding CFO and CMO. Could you just maybe talk about what, you know, drove you to choose each leader and some of the top priorities for them over the next 12 months or so?
spk04: Yeah, I mean, I think it's great to have the full executive team built out and be through that. We definitely spent a good amount of time finding what we thought was the perfect CFO. I couldn't be happier to have Hiroshi joining the team for a variety of reasons. And I think we'll see a continued focus on the pricing and the pricing strategy going forward over the next 12 months. And Robin, on the chief marketing officer side, You know, this is the first time as a company we've had a chief marketing officer, and so I think you'll see us be much more active in the marketplace and more promotional.
spk10: Great. Thank you. Congrats on the quarter. Thanks. Thanks, Patrick.
spk09: Ladies and gentlemen, just a reminder, if anyone would like to ask a question, you're welcome to press star and then 1. Our next question is from Ben Sherland of Cantill Fitzgerald. Please go ahead.
spk07: Hey, guys. Thanks for taking my questions. So how should we think about the pace of fulfilling the backlog once inventory comes back? Are there any bottlenecks to deployment other than getting hardware in stock? And is there any sense you can offer on kind of the mix of bookings that are ready to go once inventory is here versus, you know, targeting an appointment down the road?
spk04: Yeah. Hey Ben, thanks for the question. So, so I mean, I want to make sure we're clear on this too, which is we have a good supply of a lot of our hardware that, that we're, we're able to fulfill a lot of new customer contracts. It's sort of on the margin where we're having trouble with specific skews or specific products. And especially around, as we've talked about before, around access control and around some of the semi-custom lock sets. And so a lot of the new bookings that are coming in aren't actually subject to supply chain headwinds. We're able to go ahead and fulfill them and feel really good about that. You know, typically our bookings number that we share lags about a quarter to deployment, and that's still true. Sometimes earlier in the year you may see that it's a little bit longer than a quarter, but certainly the first quarter we're looking at those deployments in Q2 and maybe some into Q3. And I think the other great thing is we still, you know, while no one's excited to be delayed because of supply chain issues, it is just a delay. We've had no one say they're not going to move forward or they're going to go with a different supplier. And so to me, that's overall really positive.
spk07: Okay. Yeah. And so I guess I was meaning kind of the 761,000 committed units rather than the bookings. You know, is there a large percentage of them that you think, you know, if you have the specific SKUs in stock, you could just go in there and, you know, fulfill them relatively quickly? Or is that going to be kind of a more evenly spread out kind of longer process to fulfill those?
spk04: Yeah, thanks for the clarification. It's a more evenly spread out, you know, the committed units is a rolling forecast of the next two years. And just so because of that definition, it's always sort of going to be a rolling look at it. And in terms of sort of the other part of your question, just to answer and say, let's say we waved our magic wand and we had no supply constraints, we had a warehouse full, you know, we wouldn't then be able to just double or triple our monthly installs. We have a high touch white glove installation experience And that's part of why you see the pressure on professional services margins. We're growing that as quickly as we can and growing it ahead of the demand that we're seeing come in. But that is another constraint on the business. So we're able to grow every month. We can grow nicely, but we couldn't do three or four times the number of units we did in one month the next month if we had all the hardware that we needed.
spk07: Okay, great. Yeah, that's really helpful. Let me do one more. Is there any color you can provide on some of the plans to roll out some of these resident experiences, such as payments or marketplaces or moving services that I know you previously mentioned in 2021? And maybe what would it take to see, you know, meaningful incremental revenue from some of these initiatives?
spk04: Yeah, those are underway. You know, it's not something we're ready to report on or talk about, but I think if you look also at at the acquisition of SitePlan, it was a clear move in that direction out of just the IoT world and into the more of the complete resident experience and moving down that chain. So I think those are all in the works and continue to be long-term growth drivers. And again, it's sort of, I love thinking about that and I love the opportunity that it brings over time. Our marketplace is live. You mentioned the marketplace. So we do have the live marketplace already that will continue to expand and continue to contribute. But really, our focus is just continuing to go after these 5.1 million units that our current customers own and deploy. And it is land and expand. We feel like if we can land on the current products we have, we'll be able to upsell those over time as we bring new products to market.
spk10: Okay, great. Thanks for the call, guys. Thanks, Ben.
spk09: Ladies and gentlemen, we have reached the end of the question and answer session, and I would like to hand the call back to Lucas Haldeman. Please go ahead, sir.
spk04: Thanks, Irene, and thank you all for joining us today. Really appreciate your time, your continued support. Look forward to speaking soon.
spk10: Have a great night. That concludes today's conference. Thank you for joining us. You may now disconnect your lines.
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