5/14/2025

speaker
Conference Operator
Call Moderator

Greetings and welcome to the similar web Q1 fiscal 2025 earnings call. At this time, all participants are in a listen only mode. A question and answer session will follow the formal presentation. If anyone should require operator assistance, please press star zero on your telephone keypad. As a reminder, this conference is being recorded. It is now my pleasure to introduce your host, Rami Meyerson, Vice President of Investor Relations. Thank you. You may begin.

speaker
Rami Meyerson
Vice President of Investor Relations

Thank you, operator. Welcome everyone to our first quarter 2025 earnings conference call. Joining me today are CEO and co-founder, our author and our CFO, Jason Schwartz. Yesterday, after market closed, we released our results for the first quarter and published a discussion of our results in a letter to shareholders, as well as an investor presentation with a strategic overview of the business on our Investor Relations website at .sumnerweb.com. Certain statements made on the call today constitute forward-looking statements which reflect management's best judgment based on the currently available information. These statements involve risks and uncertainties that may cause actual results to differ from our expectations. Please refer to our earnings release and our most recent annual report filed on Form 20F for more information on the risk factors that could cause actual results to differ from our forward-looking statements. Additionally, certain non-GAAP financial measures will be discussed on the call today. Reconciliation to the most directly comparable GAAP financial measures are available in the earnings release and the earnings presentation. We will begin with Orr and Jason's highlight of the quarter and then we will open up the call to questions from sales lab analysts. With that, I'll turn the call over to Orr. Orr, please go ahead.

speaker
Orr
CEO and Co-founder

Thank you, Rami, and welcome everyone joining the call today. I'm extremely proud of the first quarter financial result that we reported yesterday. Revenue increased by 14% to $67 million ahead of our expectations. Our customer base grew 90% year over year to more than 5,700 ARR customers at quarter end. We reported six quarters of positive free cash flow while we continued our investment to realize the long-term potential of our business. The investments we begin in the fourth quarter in sales in R&D are starting to generate positive returns. We doubled the number of inside sales reps selling in this quarter as compared to Q1 last year, and our progress on releasing new features like Gen.AI Traffic Intelligence and free AI agents are stuff to be proud of. We completed and accelerated recruitment of new salespeople at the end of the first quarter and we are encouraged by the indication of improved productivity as they ramped. More than 80% of the new hires should be fully ramped by Q3 and we expect this team to deliver in the second half of the year as planned. I'm excited by our customer reaction to the launch of the new product since the beginning of the year. Those products provide tools that empower our customers to maximize ROI they get from our data and reduce time to value. We launched AppIntelligent, expanding our app data and incorporating the acquisition of 42 methods last year. I'm super happy that SimilarWeb can now provide digital data on more than 4 million iOS and Android mobile apps in 58 countries. AppIntelligent gives our customers visibility on app data, including download, usage, patterns, engagement, retention and audience demographics. We are seeing strong demand and 484 of our customers have already signed up for AppIntelligent. We are excited to be the leading company providing full digital visibility to brands, combining web, mobile web and app data and providing our customers with a realistic real-time view of the entire digital world on one platform. This comprehensive coverage is really turning SimilarWeb into a mission-critical resource for anyone that needs to understand digital behavior and market dynamics around the world. We continue to develop products and capabilities to capitalize on the AI revolution. In March, we launch our AI Chatbot Traffic Intelligence into our platform and I'm really excited that our customers can now see data on the prompts and chatbots products that are sending traffic to websites as part of our web intelligence offering. As more customers move from traditional search to chatbots, this information is becoming critical to companies to drive impact in this new digital channel. I believe that we are the leading company in the world providing this critical information to our customers that want to succeed in the digital ecosystem and I'm very proud of that. The response from our customers is truly amazing and the commercial pipeline for this data is growing fast. On top of that, we are also rolling out a series of AI agents to help our customers maximize the commercial opportunities provided by our data. Our first three AI agents are now already live in our platform. The first one is the SEO Strategy AI agent, which shows digital marketing professionals what they should do to promote their content strategy and how best to do it in order to win. The second agent is our Traffic Trend Analyzer AI agent, which automatically detects unusual spikes in sales demand and identifies their cause, thereby helping companies act before the competition until now analyzing and formalizing an understanding of the reason, the why for those changes was very hard and time consuming. And this now can help them save time and get to the insight faster. The third

speaker
Meeting Prep AI Agent
Product Feature (Transcript Marker)

agent

speaker
Orr
CEO and Co-founder

we release is our Meeting Prep AI agent for sales team. This agent builds a strategic one-pager meeting brief using our digital signals and our market data to reduce time of the salesperson spending time on research to prospects and help him improve his win rate. The new product launches in the quarter are the first encouraging indication that the investments that we begin will grow faster and we will produce higher margin going forward as part of this journey as an AI-first company. And as I like to say, we are just getting started. Thank you everyone on the call for continued support. With that, I will turn the call over to Jason.

speaker
Jason Schwartz
Chief Financial Officer

Thanks, Orr, and everyone joining on the call today to discuss our first quarter results. I'll provide highlights of our financial performance and then we'll open up the call to questions. We generated $67.1 million of revenue in Q1, a 14% increase relative to Q124. Revenue growth was driven by the 19% growth in customers, mainly in the below $100,000 ALR cohort, as well as expansions and upsells from our over $100,000 ALR customers. NRR for our over $100,000 customers increased by 400 basis points year over year to 111% and 300 basis points year over year to 101% for the overall customer base. We are proud that 52% of our ALR is contracted under multi-year contracts, up from 42% last year. We believe this demonstrates the importance and critical nature of our data to our customers and we expect these multi-year contracts will contribute to improve retention rates ahead. Our remaining performance obligations or RPO totaled $253 million at the end of Q1, up 18% year over year. We expect to recognize approximately 69% of total RPO as revenue over the next 12 months. Our operational performance in the quarter was in line with expectations and we reported a non-GAAP operating loss of 2% in Q1 due to the increased investment in sales and R&D discussed in the past. We're committed to profitable growth over time and if returns on these investments do not materialize as planned, we're prepared to rapidly respond and improve profitability as we have in the past. We think it's worthy to note that over the last three years, we've improved operating margins by more than 4,000 basis points from minus 45% in the first quarter of 2022. This performance and our unit economics provide us with confidence in our ability to achieve our profit and cash flow targets. We generated $5 million of normalized free cash flow in the quarter, a 7% free cash flow margin, and the sixth consecutive quarter of positive free cash flow. We expect to continue to generate positive free cash flow on a quarterly basis in 2025. Turning to our outlook, we continue to monitor the global macroeconomic and market developments, leveraging the insights provided by similar web digital data to assess the potential impact of tariffs on our different end markets. So far, we have not experienced the material impact on our business. For the full year 2025, we are maintaining our previous guidance and expect total revenue in the range of $285 to $288 million, representing 15% year over year growth at the midpoint of the range and expect our non-GAAP operating profit to be between $1 and $4 million. For Q2 2025, we expect total revenue in the range of $68.6 million to $69 million. Non-GAAP operating loss for the second quarter of 2025 is expected to be in the range of half a million to $1 million. We remain focused on delivering profitable growth over time, as well as achieving our long-term profit and free cash flow targets. And with that, Orr and I are ready to answer your questions.

speaker
Conference Operator
Call Moderator

Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star 2 to remove yourself from the queue. For participants using speaker equipment, it may be necessary to pick up the handset before pressing the star keys. One moment please while we pull forward questions. Our first question comes from the line of Arjun Bhatia with William Blair & Company. Please proceed with your question.

speaker
Arjun Bhatia
Analyst, William Blair & Company

Thank you so much. I'm curious. Obviously, the investments are a big part of the Q4 and Q1, a big part of the story here. It seems like you've completed the accelerated hiring process. I'm curious, Orr, how you feel just about the hires you've made, the quality of the team that's been brought on. As you're tracking the ramp to productivity for some of the -to-market investments and the sales reps, what exactly are you looking at just to make sure that there is ROI on those investments and the ramp to productivity is happening in line with expectations to get your team up and productive by Q3 that you mentioned here?

speaker
Orr
CEO and Co-founder

Hi, Arjun. Of course, thank you everyone for joining the call today. We look forward to speaking with everyone and thank you, Arjun, for the first question. Regarding the quality of the hiring, we're very happy from the quality. We learned a lot over the past few years about how we can bring the right persona to sell our specific offerings that are about insight, data analytics. We built a very good process about measuring the activities and what we expect from those new hires to deliver in every part of the onboarding process. How many meetings, how many win rates we expect to see. Right now, looking good.

speaker
Arjun Bhatia
Analyst, William Blair & Company

Great. Then on the product side, you've kind of integrated the AI chatbot traffic data into your platform now. What sort of early indications of usage or interest are you seeing from your customer base? Obviously, very pertinent and timely. Given some of the comments we've heard recently from the ecosystem of maybe traffic starting to shift from search to the AI chatbots. We'd love to hear what you're seeing in your customer base in terms of interest of your innovation on that front.

speaker
Orr
CEO and Co-founder

Yes, it's super, super nice. The customers are really excited about it. They see it and there is like a wow effect when we show them the data. It's very unique. It's very nice to see that. It feels like in the early days when we launched similar web and it felt like magic that people didn't realize that this data is out there and the insights we can get out of it. The reaction is super nice. It's surfaced up a lot of interesting insight and visibility of something that right now is a very black box. I think most of the website owners right now out there don't have idea about the impact of how much traffic those chatbots will start generating in the channel. Also, they have no visibility about what people are asking as prompt. We bring those to data now. It's very nice to see. You give them and the impact is super nice.

speaker
Arjun Bhatia
Analyst, William Blair & Company

All right, perfect. Thank you,

speaker
Conference Operator
Call Moderator

Orr. Thank you. Our next question comes from the line of Raymond Lenchow with Barclays. Please proceed with your question.

speaker
Raymond Lenchow
Analyst

Hey, guys, this is Raymond from Raymond Lenchow. Thanks for the question. Great to hear that the new talent you recently recruited has been driving improved yield and strong pipeline. Can you help us understand the level of visibility that you have for some of the deals that are supporting the revenue reacceleration in the second half of the year? Just trying to gain clarity on the mechanics of the growth implied by the guide in the second half.

speaker
Orr
CEO and Co-founder

So we hire many people all across the -to-market organization, and there's many different positions there. You have AM that need to drive upsells and renewals. You have in the new sales, you have a few deals of sellers. You have insect sales that need to land like 20k deals. You have enterprise people that need to land higher deals. You have stock people that need to do high expansion. You also have like a lot of entry level that needs to work on our self-serve customers and move them to yearly. So each one behaves differently and has different ramp time. And the more senior the rep and the more enterprise and the public is taking longer, much longer sales cycles. And so in the inside sales organization, you can see much faster the ramp and you can recognize the yield. The other ones are taking more time by nature.

speaker
Raymond Lenchow
Analyst

Got it. Thanks, Or. And then maybe just one for Jason. Is there anything factored into the top and bottom line guide from the search monitor acquisition?

speaker
Meeting Prep AI Agent
Product Feature (Transcript Marker)

Yeah, nothing material

speaker
Jason Schwartz
Chief Financial Officer

on that. There was a small business where we're excited to have them on board, not material contributions for the quarter of the year.

speaker
Raymond Lenchow
Analyst

Got it. And then just one quick one, if I may, is there any change to your guidance philosophy for the rest of the year? Understand that it's an uncertain environment. So just kind of understand some of the mechanics for the rest of the year. Thanks, guys.

speaker
Jason Schwartz
Chief Financial Officer

We haven't changed a lot of the assumptions, you know, effects and the like. But, you know, we'd like to give guidance that we know that we can meet. So same for last year.

speaker
Raymond Lenchow
Analyst

Thanks, guys.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes from the line of Surrender Thin with Jeffries. Please proceed with your question.

speaker
Surrender Thin
Analyst, Jeffries

Thank you. Or, can you maybe talk a little bit about your larger clients, the 100K clients, the behavior that you're seeing there and some of the ongoing conversations? Perhaps it looked like the NRR number dipped a little bit quarter over quarter by about a percentage point.

speaker
Orr
CEO and Co-founder

Yeah, of course. So I think the decline of this one percent was kind of a mechanism because last year in Q3 we had big upsells. Q1, sorry. And I think it's increased the base a lot. So this year the upsell was not big as Q1. So this is why you have that. Overall, this bucket of $100,000 customers, I think we have above 400. You see that it's also a few different types. So you have a lot of very big, big companies and, you know, Fortune 100 that are engaged and looking at us as the trusted digital market data provider. And they continue to buy more and more different data sets. And they're growing significantly. And then you have a big part of, you know, companies that are digital first and digital is very important. And they are engaging above $100,000 with that.

speaker
Surrender Thin
Analyst, Jeffries

Got it. And then just kind of the reverse with maybe some of the smaller clients in the SMB space.

speaker
Orr
CEO and Co-founder

Do you want to know what type of customers are in that bucket? No,

speaker
Surrender Thin
Analyst, Jeffries

no, just in terms of just the trends and the demand. It sounds like you onboarded a lot of new customers this quarter in terms of just the number of accounts that grew. And just kind of what you're seeing there, it sounds like still a healthy appetite, actually improving appetite, if I was to potentially characterize it.

speaker
Orr
CEO and Co-founder

Yeah, we still see a big demand on top of the funnel. And we have many, many registration, hundreds of thousands per month. And we're seeing great success converting them to customers, yearly customers. And also, as we said in the Erming call, we see a big increase in the multi-year engagement. That is something very good for us, a good indication of companies that want to engage for the long term with us at DC value in our offering.

speaker
Surrender Thin
Analyst, Jeffries

That's helpful. And then just one final one for me. As you think about your strategy around building insights for the different chat bots, is there any color that you can provide on all of the different partnerships that you can get to or what coverage you can get versus what you currently have?

speaker
Orr
CEO and Co-founder

So I think that regarding coverage, we feel confident that we can cover all of the big chat bots out there and provide the full visibility. We hope to launch this quarter like a full module around AI intelligence that will have the mix of the first product we launched that gives you the traffic intelligence. And the second part will help you track your market share and how much you're visible on the chat bot. Because a lot of the time the chat bot are quoting your brand, talking about your product, but don't give you links and send you outside to go to other websites. So there's two sides of the data. Brands want to see how much traffic they're getting from chat bots and the prompts generate those topics. And then they want to see overall how much market share, how much time my brand has been mentioned versus competition. And if the sentiment was positive or negative. So this second part will launch this quarter and we will have a very strong offering for companies that want to get better visibility and success on this new digital channel, I would call it.

speaker
Conference Operator
Call Moderator

Thank you. Thank you. Our next question comes on the line of Jason Heldstein with Oppenheimer and Company. Please proceed with your question.

speaker
Jason Heldstein
Analyst, Oppenheimer & Company

Thanks, everybody. I guess I'll ask a few. So one is, as you look to sell the related products, is it a different like you selling to a different audience at the client? I mean, a lot of what you started with typically is with the right, the marketing department. But then does it have to kind of go to a bigger level? So just how is how do you envision selling the products differently than than some of the legacy products to? How, you know, I guess, besides upgrading the overall quality of salespeople, like, how is the strategy different now under the new chief revenue officer? And then I guess lastly, the billing did slow in this quarter. You know, I don't know if there's like it again last year, you know, first quarter was your slowest growth in billing. So I don't know if there's like an emerging pattern around first quarter is the slowing billing quarter, but just any color, Jason, just on around around that. Like there was like, you know, there were some comments about upsells last year and that made tougher comps with just any any other color there. Thank you.

speaker
Orr
CEO and Co-founder

OK, so thank you, Jason, for the questions. I heard three questions. The first one was the ICT, ideal customer that can buy the AI intelligent module. The second one is around the CRO and the third one is billing. I will start answering the first two and I will give Jason to answer the billing. So regarding the ideal customer to buy the AI intelligent data. So as we all know, it's a very new motion. Right now we presenting it to most of our users and there is a big, big excitement around all personas because I think this is something very new and inside there, the billing to many different roles from marketing, branding, SEO, PPC, product, executive. And so right now the excitement is around all all different customers we have in the platform. It's early to say who will be the buyer. I think it's we land probably somewhere around marketing and I guess somewhere around search dimension acquisition or maybe brand. And regarding the second question on the CRO. So like every executive, our CRO just finished first year. And usually when you hire executives, they need one year to set up the organization the way they need. And then they start to execute. So the CRO just finished her first year in the company. And we excited to see how she's going to execute going forward with all the changes she rolled up and Jason answered the billing question.

speaker
Jason Schwartz
Chief Financial Officer

Hey, Jason, on the on the billing side, it's just a function of the of the invoicing schedules sometimes. And that's really a seasonal thing. Sometimes there are customers that are asking for to move from one month to another month and you get some of that shifting. But overall, what you see is free cash flow is still very strong. We did a 7% free cash flow generation this this quarter. And I think we've guided that will continue to be positive free cash flow all throughout the year.

speaker
Jason Heldstein
Analyst, Oppenheimer & Company

Thank you.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes to the line of Tyler with city. Please proceed with your question.

speaker
Tyler
Analyst (City)

Hey, gentlemen, good morning. Thanks for taking the question. I wanted to follow up on the questions around billings, but actually asked about bookings. It looks like current RPO bookings, if we just take a look at the sequential change and in current RPO, that growth has slowed quite a bit over the last couple quarters. And I know there's been some pretty large compares in that number over the past year and a half with with some of the large deals that you've signed. But help us understand what what's driving that and any changes that you're expecting in terms of seasonality to the business. You know, in other words, should we expect that current RPO to reaccelerate or rebound in the back half of the year?

speaker
Jason Schwartz
Chief Financial Officer

Thanks, that yeah, you know, our RPO was up 9% year over year. But we do think of that as as somewhat seasonal. You see some of those big deals that we bigger deals that we signed last year were in Q2 Q3. So those burn down and then well, when the renewals come up, those those get invoiced again. So the bookings and the and the current RPO will match that we believe going in the back end of the year. And I think that's just a function of the of some of that change that you had a year over year.

speaker
Tyler
Analyst (City)

Got it. Okay, so we're laughing some pretty big deals in Q2 Q3. So we should see some replenishment of those numbers.

speaker
Jason Schwartz
Chief Financial Officer

Exactly. And the same thing on the on the NRR comment that Orman made before. Remember all those those big upsells and big deals. And we we announced last year two customers that crossed over to eight digit customers. At this point, when we're at a 12 month look back, those are already in the baseline. So the NRR has to has to grow even bigger on bigger numbers. So. So we're feeling good on the on on the pipeline, but understand that there are in the near term over the next couple of quarters, we've got some some big big numbers to to match.

speaker
Tyler
Analyst (City)

Yeah, great. And on the new customer edition that looked like total new customers was was quite strong. You know, the the quarter over quarter growth and and new logos was well ahead of what you did in Q1 of last year. Can you just talk about like the, you know, the size of those deals like are the average deal size for new lands? Is it is it consistent with last year? Is it is it maybe lower? Because you're just prioritizing new logos, you know, and any any changes in the profile of customers now that you have kind of a new sales motion and a bigger sales source that that's going after those.

speaker
Jason Schwartz
Chief Financial Officer

Sorry about that. Yeah, very consistent with our strategy that we laid out over the last 18 months. We talk about the barbell strategy and part of the strategy that we said is that on one hand, we've got 6061% of our business that are from the revenue that's generated from customers who spend more than a hundred thousand dollars a year. And those customers are spending, you know, 300 on average, you know, nearly three hundred and seventy thousand dollars each. But at the same time, we've got this momentum motion and velocity motion that is bringing in new customers every single day, every every single quarter. I think we were up, you know, two hundred and thirty some odd customers, just quarter over quarter, you know, just under a thousand net new customers over the past year. That's the function of that. And yes, the land of those customers are is lower than the average revenue per customer. And so you see that happening. But I think one of the interesting things when you look at the over a hundred thousand dollar customers, you know, we have those four hundred plus customers that today are a hundred thousand dollars or more. More than 80% of those customers started well below a hundred thousand dollars. And so we have a history of knowing how to land, retain and expand. And that's what you see going on over the last couple of quarters and continued in Q1.

speaker
Rami Meyerson
Vice President of Investor Relations

Thank

speaker
Jason Schwartz
Chief Financial Officer

you.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes from the line of Luke Horton with Northland Capital Markets. Please proceed with your question.

speaker
Luke Horton
Analyst, Northland Capital Markets

Yeah, hey, guys, thanks for taking the questions and congrats on the quarter. Jason, in your prepared remarks, you mentioned about the investments in the new sale, sales hires that they don't end up performing as expected. You mentioned being prepared to kind of rapidly respond and improve profitability. So just wondering how long of a kind of timeline the new sales hires are given here to start to show some results. And then if it doesn't pan out the way it was thought, what are kind of those nearest levers that you could pull to improve that profitability?

speaker
Jason Schwartz
Chief Financial Officer

Yeah, we've done this before. You know, one of the nice things that we mentioned in the quarter that we're already seeing more sellers selling and closing business in Q1 than we had last year. Looking at just the inside sales and as always mentioned, the inside sales team, you actually see relatively quickly over the first couple of months, whether these guys are ramped and able to sell or not. And we're very encouraged by that. And then looking at the pipeline that we have, we think and we've said, I think now both in the letter and in Ores comments, is that we expect, you know, 80% of all of the new heads that we people that we added to the team to be ramped up during by Q3. And that gives us a lot of confidence that if for some reason, this is not going to be in place. We'll be able to to reduce unproductive capacity and continue to to to execute. It's very similar to the change that we did taking sales and marketing. If you look back historically, sales and marketing was about 65, 66% of revenue going back to Q1 2022. And over the course of 5, 6 quarters, it got down to below 50%. And that was just taking out unproductive resources and still driving revenue growth. And so we believe that the, the hires that we did should be accelerators on the back end of the year going into 26. And that's what we're continuing to do.

speaker
Luke Horton
Analyst, Northland Capital Markets

Okay, great. Yeah, I appreciate the color there. And then just one last one here just on the 2025 outlook. Is this still accounting for that 1 to 2% foreign exchange headwind or revenues or as that assumption changes it all here as we, we kind of got through the quarter.

speaker
Jason Schwartz
Chief Financial Officer

We haven't changed any of our assumptions. We, as I think we're all seeing that things keep on has volatility day by day and we're going to stay with that. You know, that guidance that we, that the assumptions that we used in building our, our guidance at the beginning of the year. Okay, got it. Awesome. Thanks for

speaker
Luke Horton
Analyst, Northland Capital Markets

taking the questions. Yes.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes from the line of Adam Hotchkiss with Goldman Sachs. Please proceed with your question.

speaker
Adam Hotchkiss
Analyst, Goldman Sachs

Great. Thanks for taking the questions or just a high level question for you. What in your mind is the most important execution item for you this year? Whether that's ramping salespeople, accelerating growth, selling new products, innovating the platform, or is it something else? And then what do you need to see to validate the vision that you've laid out through doubling down on investment that you did earlier this year? Thanks so much.

speaker
Orr
CEO and Co-founder

Thank you for the question. I think if I had to choose one that I think can generate the most impact is to drive the upsell enterprise motion. We've been lucky to have more than a thousand plus an amazing enterprise that engage in our customers that buying one or two solution and today we have at least seven, eight different solutions to offer them that can really help them drive a why for them. So I see huge opportunity to drive more expansion on the book of business. And this is something that I'm excited about and I feel and that if I will crack that to get top notch, it's to drive a lot of impact. Also, if you think and AM enterprise, it's the function that has the most in this commercial organization. I would like to take this organization and make them overperforming and drive the impact.

speaker
Adam Hotchkiss
Analyst, Goldman Sachs

Okay, great. That's helpful. And then I knew you've mentioned it a lot in the past. It didn't hear it as much on this call. Just your updated view of the data as a service and broader large language model or small language model opportunity. Maybe how that progressed in Q1 relative to your expectations.

speaker
Orr
CEO and Co-founder

Thanks. Yeah, so those motion are very successful internally. I think in the data as a service, you know, we have an OEM team that sells our data to other software vendors that use our data to improve the offering. This team is rocking and highly successful. And we're seeing a lot of demand from a new vertical of software companies that want to give insight on chat bots and AI. So this is a nice opportunity. And also around everything about chat AI data. So it's a hot topic, drive nice revenue. So they did perform very well this quarter.

speaker
Adam Hotchkiss
Analyst, Goldman Sachs

Great. Thank you very much.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes from the line of Patrick Walravens with Citizens. Please proceed with your question.

speaker
Austin Colon
Analyst, for Pat Walravens at Citizens

Great. Thank you. This is Austin Colon for Pat Walravens. Or I just wanted to go back to the AI chat bot traffic product. This kind of idea of visibility into gen AI output is something you guys have talked about as an opportunity for a while now. So now that you have this kind of product offering, maybe you could comment just specifically on kind of what you're seeing in terms of engagement from customers and specifically on the pipeline as it relates to that product. And then how does that kind of inform your idea of the total opportunity there?

speaker
Orr
CEO and Co-founder

Yeah, I think it's a great question. So the opportunity I think that is the complete opportunity is once we're going to develop the second part of the AI offering is to help you measure your market share and visibility on the chat bot. Because if you think that out of, I will say, let's say, a million people that using chat bot to ask questions about running shoes and the chat bot, you know, give them answers about 5, 10 brands, very, very small part are clicking and getting out of the chat bot. And the majority of things are doing something else. So I think the second part that we're going to introduce this quarter of bring you more visibility about how much time you appear and the sentiments when we can develop that and combine that with the traffic, then we will have a very strong proposition and we will start monetizing it as a standalone model. Right now we open the traffic and GenAI as a beta to our paying yearly customers and to, you know, to see the reaction and drive engagement and ROI, we didn't start monetizing it. And but it did help to convert a lot of no touch customer thing with credit card. They didn't have access to that model. So we think this model really helped convert a lot of leads or credit card customer to yearly. So this is when we saw a dollar impact. But I assume that this quarter after we launched the second part and start charging all these models will have a bigger impact.

speaker
Austin Colon
Analyst, for Pat Walravens at Citizens

Okay, that's super helpful. And then and then maybe one for Jason, I had the same kind of question regarding what you said in your prepared remarks around the investments, maybe just to put a point on it. It doesn't sound like it, but I just want to clarify that there, there isn't anything in the pipeline today that makes you think that you would need to make that change regarding investments.

speaker
Jason Schwartz
Chief Financial Officer

No, there's nothing that we see today. And this was just a comment that sentiment that we had felt from a number of investors over the last couple of months. And we wanted to make sure that we clarify that.

speaker
Austin Colon
Analyst, for Pat Walravens at Citizens

Okay, appreciate it. Very clear. Thank you.

speaker
Conference Operator
Call Moderator

Thank you. Our next question comes from the line of Scott Burr with Needham and Company. Please proceed with your question.

speaker
Scott Burr
Analyst, Needham and Company

Hi, everyone. Thanks for taking my questions. I appreciate the comments on pipeline activity with the rampant in sales reps. But how is expansion activity going? You know, if I look at your customer additions over the last year, looks like they're coming in at a slightly lower maybe rate than some of your historical customers. You've already had a, at least historically, had a good opportunity to expand with customers over time. But how is that kind of process going in this macro? Are you seeing any changes to what that cadence looks like? Any commentaries? Very helpful.

speaker
Jason Schwartz
Chief Financial Officer

Thanks. It's Jason. A couple of things on that. We mentioned that we are seeing actually good healthy pipeline builds over here. We see the NRR numbers are actually reflecting, as we mentioned earlier, some of the hurdles that we sent last year with some big sales and upsells that we had. But we had some good experience this quarter. And one thing that I think stands out to me was a large US retailer who became a customer in 2023. It's a Fortune 500 US retailer who purchased Web Intelligence for their SEO and performance team going back in 2023, really to understand, you know, standard voice and content. Strategies, the classic, what I would call the classic keyword use case. They were a $100,000 customer back in 2023. In Q1, they expanded to the category management team and e-commerce merchandising team. So they went from the marketing team to the category management team and the e-commerce merchandising team to really understand, you know, to build out the custom segments and understand the category performance versus their competitors. And then also bought Shopper Intelligence to look at the product level performance on Amazon versus their competitors. That customer now, that upsell that they did, that customer has grown 4X in just two years. And again, as an example of the kinds of value that a large retailer could see and grow, it's something that's very encouraging to us. And we're looking forward, as Or said, to see more and more of these upsells with the portfolio of products that we have over the remainder of the year.

speaker
Scott Burr
Analyst, Needham and Company

Helpful. Thanks, Jason. And then I heard there's no real impact on guidance with your acquisition of the Search Monitor. But how do we think about that impact on your product platform? Yeah,

speaker
Orr
CEO and Co-founder

thank you. So we're very excited about this opportunity and this acquisition, because Search Monitor has, I would say, two main use cases that we are not strong. One is to help PPC team pay the acquisition at Search to save money on the brand protection budget. And many brands right now spending millions, if not tens of millions of dollars on protecting their brand in Google. We have some of our customers in the insurance vertical, banks, CPG that literally spend tens of millions of dollars monthly to protect their brand. And they need to do it sometimes worldwide in many different countries. So they need a tool to monitor where they should spend more or where they can spend less. So this tool is very sticky and very ROI driven. We think that we will take this offering now with our current book of business, we can really show great ROI for those PPC paid search teams. The second part they have is for affiliate team to help monitor the affiliate program to see that the affiliate they're bringing on board to promote their products are not, are compliance with the guidelines they put for those affiliates and not start putting ads on their brand name. So those are two strong use cases, very clear ROI, very sticky, very operational offering that can fit perfectly with our assets and our market data. So combining our market data with their stickiness workflow tools can be very powerful. And so hopefully we integrate them and maybe Q4, Q1, and we're going to roll out those new offerings into our existing book of business.

speaker
Conference Operator
Call Moderator

Thank you. We have reached the end of the question and answer session. And I'd like to turn the floor back to the CEO or offer for closing remarks.

speaker
Orr
CEO and Co-founder

Thank you everyone. We're super excited for this quarter and this year. And I want to thank you everyone for joining the call, especially our shareholder for the conference. And we look forward to speaking with all of you in the next few weeks. Thank you so much.

speaker
Conference Operator
Call Moderator

Thank you, ladies and gentlemen. This concludes today's conference. You may disconnect your line at this time. Thank you for your participation and have a great day.

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