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spk03: This conference call to discuss Startex financial results for the second quarter ended June 30th, 2022. Joining us today are Startex global CEO Bharat Rao, the company's global CFO Nishit Shah, and the company's head of business transformation, Ronald Gillette. Following their remarks, we'll open the call for your questions. Before we continue, We would like to remind all participants that the discussion today may contain certain statements which are forward-looking in nature pursuant to the safe harbor provisions of the federal security laws. These statements are based on information currently available to us and are subject to various risks and uncertainties that could cause actual results to differ materially. StarTAC advises all those listening to this call to review the latest 10Q and 10K posted on its website for a summary of these risks and uncertainties. StarTAC does not undertake the responsibility to update any forward-looking statements. Further, a discussion today may include some non-GAAP measures. In accordance with Regulation G, the company has reconciled this amount back to the closest gap-based measurement. The reconciliations can be found in the earnings release on the investor section of the website. I would like to remind everyone that a webcast replay of today's call will be available via the investor section of the company's website at www.startech.com. Now, I would like to turn the call over to Startech's global CEO, Bharat Rao. Sir, please, you may proceed.
spk05: Thank you, Renan. Good afternoon, everyone, and thank you all for joining. Our second quarter results were in line with our internal expectations as we operated against the backdrop of shifting market conditions. While we experienced soft year-on-year declines in revenue, The prior year quarter received a large benefit of one-off revenue opportunities with the CDC as well as general market tailwinds. Our priority during the second quarter was the ongoing ramp-up of client services in several verticals by training and hiring additional agents to expand our capacity, While this process inevitably comes with a margin compression, we expect to recapture the profitability impact in the coming quarters. Both our core telecom and financial and business service verticals continue to perform well and show consistent year-over-year growth through the expansion of services we drove to our existing clients. Through our telecom vertical, we deepen our relationships with our clients across the U.S. and South Africa as these territories represent valuable growth opportunities for our company. Travel and hospitality has proved to be slowly returning to pre-pandemic levels, showing consistent growth for the past few quarters and for this last quarter as well. Whilst still soft compared to pre-COVID, we do expect the vertical to continue on its consistent trajectory based on normalized activity levels. Our healthcare vertical showed a large decline, though this is due to the prior year quarter netting a one-off vaccination support program that contributed an outsized portion of our revenue to our mix. Our sales ecosystem showed improvement through the quarter as we added seven new logos with several more in advanced discussions. Our investment in our sales team and marketing initiatives have greatly bolstered our existing sales pipeline with the greatest effect occurring in our U.S. territory. Driven by our brand awareness campaigns, We are beginning to receive an influx of incoming calls and requests for proposals by prospective clients all across the U.S. Our redefined marketing strategy has provided immense value in bringing greater awareness and visibility to StarTix, while our revamped sales team tangibly builds our sales pipeline for future expansion. As one of the three main pillars of growth we have identified, we will continue to lean upon our sales ecosystem to expand our footprint across the industry. As we continue to expand our platform, we are ensuring that our capabilities remain at the forefront of the industry. Last quarter, we entered into a partnership with Genesys to leverage their leading technologies in cloud software, customer experience services, and call center capabilities. At StarTech, our goal has been to provide highly empathetic customer experience solutions to our clients, and we will continue to identify and partner with emerging technologies that allow our agents to effortlessly do so. Genesys and their seamless contact center experience is a natural fit for our platform and has meaningfully streamlined our agents' work processes to allow them to better focus on personalizing their conversations with customers. We look forward to continuing our partnership with Genesys and further leveraging their technology to provide best-in-class services to our customers. Alongside our digital partnerships, last quarter we announced the launch of StarTech Agent AI, a modular platform that combines AI-powered solutions to enhance and deliver a superior agent and customer service experience. Our platform supports our agents across the globe and will allow us to onboard faster, cultivate new skills more efficiently, and reduce the burden of repetitive manual tasks. As mentioned earlier, We are focused on providing the necessary tools to allow our agents to provide best-in-class services to all our clients. StarTech Agent AI builds upon the success of our award-winning StarTech cloud platform, and with combined capabilities, our customers can be confident that they can deliver a world-class customer experience through our platform. In the second quarter, StarTech was named the winner of the Comparably Award for Best CEOs for Diversity, an award that I was honored to accept on behalf of the company. It has been an incredible privilege to work with our Diversity, Equity, and Inclusion Committee to foster a diverse and inclusive work environment for our 46,000 associates around the globe. I am proud of the culture that we have built for ourselves and we will continue our commitment in nurturing an environment that promotes the voice of all our employees. We continue to evaluate our hybrid work structures and our mix of physical contact centers as the macro environment evolves to ensure we remain a lean and efficient organization We recently exited one more site in the US and will continue evaluating our physical infrastructure across all geographies. We also remain committed to optimizing our fixed cost structure to eliminate excess expenditures and reallocate those savings towards sales, marketing, and digital efforts. Overall, We had another exciting quarter where we continued to capitalize on our investments and position StarTech for growth. The work we have done this quarter was necessary in preparing our platform for the ongoing ramp up with new and existing clients. As we continue to invest within our sales ecosystem and marketing teams, we must be prepared for the future demand that we are aggressively generating. While we do not achieve our year-on-year top line and bottom line growth, our focus on preparing a platform for the future has positioned StarTech to return greater value back to shareholders. Just a note that we are not going to discuss today the non-binding proposal made by Capital Square Partners. For the latest statement by the special committee, I direct everybody to the press release dated June 21st, 2022, that is available on our website. I would now like to turn over the call to Nishit Shah to provide further details on our second quarter financial results. After Nishit concludes his review of our financial performance, he's going to turn over the call to StarTech's Head of Transformation, Ron Gillett, to provide more insights into our strategic initiatives. for the remainder of the year and beyond. Thank you all for joining us, and I'll be available to answer any questions you may have during the Q&A session at the end of this call. Nishit, I'll now pass over the call to you.
spk01: Thank you. Thanks, Bharat.
spk04: Starting on the top line, net revenue in Q2 was $167.6 million compared to 189 million in the year-ago quarter. On a constant currency basis, net revenue decreased by 9% compared to year-ago quarter. The decrease was primarily driven by the aforementioned one-off COVID vaccination program contributing an oversized benefit to our revenue in the prior year quarter. We also experienced a decline due to termination of our e-commerce client in the first quarter of 2022, offsetted by the continued strength of our core verticals. Gross profit was $16.7 million compared to $24.6 million in the year-ago quarter. Gross margin was 10% compared to 13% in the year-ago quarter. The decline was driven by multiple factors. First, inflation had a material impact. As informed in the previous quarters, we had taken wage increases in some of our geographies to factor decade-high inflation levels. Furthermore, this quarter saw some significant client work ramp in India, where we needed to hire and train resources in advance. will be billable from next quarter. This also impacted our margins in the current quarter. We expect to claw back some of the current margin decline in the second half of the year as some of the above factors normalize. Selling, general, and administrative SGN expenses for the second quarter was $13.7 million compared to $12.3 million in the year-ago quarter. As a percentage of revenue, SG&A was 8.2% compared to 6.5% in the year-ago quarter. The increase is primarily due to our ongoing investments in sales and marketing initiatives. Please also note that expenses accrued on account of ongoing take private offer is also booked under SG&A expenses. These expenses are, however, added back to adjusted EBITDA. Net income attributable to StarTech shoulder for Q2 was $1.9 million or $0.05 per share compared to net income of $6.9 million or $0.17 per share in the year-ago quarter. Adjusted net income attributable to StarTech shoulder for Q2 was $5.2 million or $0.13 per direct share compared to $9.9 million or $0.24 per direct share in the year-ago quarter. Adjusted EBITDA in the second quarter was $11.1 million compared to $19.6 million in the year-ago quarter. As a percentage of revenue, adjusted EBITDA was 6.6% compared to 10.4% in the year-ago quarter. The decrease was primarily a result of an increase in investments in sales, marketing, and digital assets, as well as aforementioned decline in gross profit. From a balance sheet perspective, at June 30, 2022, our cash and the stated cash balances stands at 55.8 million compared to 52.2 million at March 31, 2022. Total debt at June 30, 2022 was 170.7 million compared to 169.5 million at March 31, 2022. Net debt excluding restricted cash, at June 30, 2022 was $123.5 million compared to $126.2 million at March 31, 2022. This concludes my prepared remarks. I will now turn the call over to Ron.
spk00: Thank you. Thanks, Nishit. I'm going to use this time to discuss our strategic focus going forward. For the back half of the year, we'll be focused on growing and capitalizing on our bolstered sales pipeline to drive new logos. With our capacity and footprint ready to handle additional ramp-ups, we look forward to expanding our services and acquiring new customers across the US and India. We plan to add new sales leaders to our US team this current quarter as we make an aggressive push on our sales efforts in the US. We will also continue our work in deepening our existing relationships and expanding our services to clients. In fact, we're working to strengthen our program management and account management teams who can focus on deepening our client relationships while also increasing awareness about our integrated digital solutions that can provide greater benefits to our clients both in delivering better services and reducing cost of delivery. Additionally, we have accelerated our marketing efforts as we aim to increase our brand awareness across markets. In the past quarter, we sponsored Customer Contact Week Las Vegas as part of the world's largest customer contact event series, where we also co-hosted a networking event with one of our digital partners. Our focus on sponsorships will continue in Q3, when we will also see our thought leadership approach come to life. This will include presenting research results conducted in association with HFS and a collaboration with Everest Group. These two initiatives will be showcased through our webinar series, which kicked off in Q2 and explores emerging trends in the digital customer experience space in partnership with thought leaders, vendors, and clients. As we expand our platforms, we'll be focused on continuing our strategy of having a best-in-class service platform for our customers. While our internal teams are proactive in developing new technologies to refine our platform, especially in cybersecurity, we will also continue to drive new digital partnerships to enhance our existing offerings and remain ahead of our competition. Our focus continues to remain on disruptive, innovative innovation in voice and increasing use of AI within contact centers to enhance both agent and customer experiences. We expect the second half of the year to be slightly better than our first half. Part of this is due to our natural seasonality that occurs throughout our business. for example, in our Saudi region, a highly productive territory for us, we will have some pass through on costs that we were not able to unlock in the first quarter due to Ramadan. While second half revenues will be relatively similar, we expect to recapture some of the margin compression that we incurred this quarter through the ramp up of services with clients through our onboarded service agents. The logos we won this quarter will begin to have a material impact on our financials starting in 2023, and as Bharat discussed earlier, we are already in advanced discussions with several more. We've continued to capitalize on the opportunities that we have identified through our revamped sales ecosystem, our refreshed market strategy, and our expansion of services driven by digital partnerships. As always, our first priority is sustainably growing our company to return value back to our shareholders, and we are ready to execute on our growth strategy to do so. With that, we will now open the call for questions. Operator, over to you.
spk03: Thank you. We will now begin the question and answer session. To ask a question, you may press star then 1 on your touch-tone phone. Before using a speakerphone, please pick up your handset before pressing the keys. If at any time your question has been addressed and you would like to withdraw your question, please press star then 2.
spk01: At this time, we will pause momentarily to assemble our roster.
spk03: Our first question comes from Ethan Whittle with B Reilly. Please go ahead.
spk02: Ethan Whittle Hi. Thanks for taking my question. So I was wondering if you could provide a little additional color into your gross margin, specifically you address inflation and wage increases and other training costs, I think. And I was wondering if you could highlight kind of the relative breakdown of those costs.
spk05: Sure. Thanks, Ethan, for that question. And I can start off, and then we can provide a little more color on the kind of breakdown. See, typically, if you take a step back and if you see a quarter to margins as business starts ramping up, it's normally less than quarter one. So that's no different in 21 or 22 versus that in 21. Now, if you look at our margins in the first quarter of 2022, they were circa 12.5, about 12.6%. And as ramp-ups start, you get to about 10% that we have in this quarter from a margin perspective. And we, of course, Ron talked about the festivities in the Middle East, which kind of dampens the margins as well in terms of additional costs we need to incur, but pretty much seasonal. And those kind of ramps and any of these seasonal items even out as we go into quarter three and quarter four, as you would have seen. So if I look at quarter one of 21 and quarter two of 21, you had a circa 2% difference between the gross margins in those two quarters, very similar to what you see in quarter one and quarter two for 2022. Now, in quarter one of 22, you would recall, Ethan, we had talked about some margin pressures, obviously, with the inflationary pressures, and we had talked about some of that kind of continuing into for a quarter or two. So we are working in situations where we are getting contracts that are coming up to have a proper conversation around those to look at just adjusting those to the right level. So to that extent, there's nothing significantly different we have in quarter two, that of 2022 versus quarter one of 2022. apart from the significant ramps that we have seen, which is a positive, and Ron talked about that in terms of the longer-term impact to shareholder value and creating shareholder value. So the ramp cost that we have in this quarter will get relatively offset in the next two quarters. I'll just take a pause and see if that can provide any more color. And if you want any specific areas, we can kind of fill the layer and then get into the next level of detail.
spk02: Certainly. No, that's very helpful. So do you expect for this to sort of be the trough for margins?
spk05: You mean to get back to the levels in quarter three and quarter four that you saw in quarter one? I think that would be a reasonable estimate.
spk01: Okay. That's all on my end. Thank you. Thanks, Ethan.
spk03: At this time, this concludes our question and answer session. I would now like to turn the call over back to Mr. Rao for closing remarks.
spk01: Please proceed. Thank you, Renan, and thank you all for joining us this afternoon.
spk05: and for your continued support of StarTech. I look forward to speaking with you next when we report our third quarter results.
spk03: Thank you, ladies and gentlemen.
spk01: You may now disconnect.
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