TELUS International (Cda) Inc. Subordinate Voting Shares

Good day. Welcome to the TELUS Digital Experiences Q2 2024 Investor Call. I would like to introduce your speaker, Ms. Olena Lobach. Please go ahead.

Thank you, Carl, and good morning, everyone. Thank you for joining us today for the TELUS Digital Second Quarter 2024 Investor Call. Joining our call today will be Darren Entwistle, Chair of the TELUS Digital Board of Directors, along with Jeff Puritz, President and CEO, and Gopi Chande, our Chief Financial Officer. We also have Jason Magdano, Senior Vice President of Customer Service Excellence at TELUS, and Tobias Dengel, President of WillowTree. We'll open with Darren, Jason, and Tobias providing brief introductory remarks. After that, Jeff and Gopi will continue the call with an overview of the results, and Tobias will join them to answer your questions before we turn the call back to Jeff for his closing remarks. For our cautionary statements and further context on certain non-GAAP measures used during today's call, Please refer to the appendices of the earnings release issued this morning and regulatory filings available on CETA Plus and EDGAR. With that, I will now pass the call over to Darren.

Thank you, and good morning, everyone. I'm participating briefly on our call today, and my role is the Chair of the Board of TELUS Digital to announce some important organizational developments. It is with immense gratitude and appreciation for his innumerable contributions to TELUS Digital over the past two decades and 24 years as a TELUS team member, that we announce the retirement of Jeff Puritt, President and CEO of TELUS Digital, effective on the 3rd of September. I'd like to take this opportunity to personally thank Jeff for his leadership in shaping our TELUS Digital business since its inception. From a single delivery center in the Philippines with fewer than 2,000 team members, to an integrated global provider of AI, digital, and customer experience services with over 75,000 employees serving more than 650 clients from 32 countries around the world. In recognition of Jeff's unwavering commitment to our global team throughout our company's journey, following his retirement, Jeff will assume his new role as Executive Vice Chair of the Board at TELUS Digital. Importantly in this capacity, Jeff will be responsible for our corporate development activities, given his expertise and experience in mergers and acquisitions. Jeff's efforts will complement and amplify the company's return to profitable growth that we are so committed to seeing and delivering upon. In his role, Jeff will also support the government and investor relations functions within Telus Digital. Telus Digital's strategy remains solidly rooted in proactively embracing the latest technology to drive excellence in customer service, harnessing the next frontier of digital innovation and AI to enable our talented team members to deliver successful outcomes for our clients and further strengthen Telus Digital's brand leadership in the industry. Consistent with this strategy and our best-in-class commitment to robust succession planning, Jason McDonnell, a 20-year tenured member of the TELUS senior leadership team, will succeed Jeff as CEO of TELUS Digital, as well as take on the operational role of President, TELUS Digital Customer Experience. Most recently, Jason served as Senior Vice President of TELUS Customer Solutions Excellence and President of TELUS Smart Security and Home Automation. Jason clearly has a proven track record of bringing the capabilities that TELUS has developed to lead in the industry in respect of client care, loyalty, cost efficiency, and digital transformation excellence to all the business verticals that TELUS Digital addresses. Additionally, Tobias Dengel, founder and president of Willowtree, will take on the elevated role of president of TELUS Digital Solutions. Tobias has both the industry-leading expertise and the entrepreneurial drive needed to ensure we continuously deliver best-in-class solutions across our digital, gen-AI, and AI modeling businesses. Both Jason and Tobias will report directly to the TELUS Digital Board of Directors. We are clearly eager to see the significant leadership contribution and impact that they will make in returning TELUS Digital to material, profitable growth. On this call today, we have both Jason and Tobias joining us for a brief introduction. You can also count on having further opportunities to engage with each of them in the months ahead. And on that note, Jason, let's start with you.