Twilio Inc.

Good day and thank you for standing by. Welcome to the Twilio Second Quarter 2025 earnings conference call. At this time, all participants are in a listen only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during your session, you will need to press star, one, one on your telephone. You will then hear an automated message advising your hand is raised. To withdraw your question, please press star, one, one again. Please be advised that today's conference is being recorded. I would now like to hand the conference over to your first speaker today, Brian Vanneman, Senior Vice President of Investor Relations and Corporate Development. Please go ahead.

Good afternoon, everyone. And thank you for joining us for Twilio Second Quarter 2025 earnings conference call. Joining me today are Kazama Shipchandler, Chief Executive Officer, Hayden Mijiano, Chief Financial Officer, and Thomas Wyatt, Chief Revenue Officer. As a reminder, we will disclose non-GAAP financial measures on this call. Definitions and reconciliations between our GAAP and non-GAAP results can be found in our earnings presentation posted on our IR website at .twilio.com. We will also make forward-looking statements on this call, including statements about our future outlook and goals. Such statements are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those described. Many of those risks and uncertainties are described in our SEC filings, including our most recent form 10-K and our forthcoming form 10-Q. Forward-looking statements represent our beliefs and assumptions only as of the date such statements are made. We disclaim any obligation to update any forward-looking statements except as required by law. And with that, I'll hand it over to Kazama and Hayden who will discuss our Q2 results and will then open the call for Q&A.

Thank you, Brian. Good afternoon, everyone, and thank you for joining us today. Twilio had a strong Q2 reaching over 1.2 billion in revenue and achieving another quarter of double-digit revenue growth and -over-year growth acceleration. We also delivered another record quarter of both non-GAAP income from operations and free cashflow. And Q2 marked an important milestone as our segment business delivered non-GAAP income from operations for the first time, surpassing our Q2 breakeven target that we established early last year. Our strong performance this quarter reflects our continued progress in driving greater operating efficiencies, our focused product-led innovation, and solid commercial execution. In Q2, we delivered a fourth consecutive quarter of accelerating messaging growth as well as double-digit voice growth. We are demonstrating not just our market-leading scale in our core communications market, but also our pace of innovation, which is allowing us to take share. This is also evident across our -to-market levers as self-serve ISVs, international, and communication software add-ons each delivered double-digit revenue growth. And our multi-product customer count also grew double digits. During the quarter, we had several notable wins, including Centerfield, Henry Shine One, JustFab, Manus AI, Nooks AI, the Phoenix Suns, and PostScript. We also had another great quarter of large deal activity with ISV and technology customers. In fact, in communications, the number of large deals closed of $500,000 or more increased 57% -over-year. This momentum is reflected in our dollar-based net expansion rate of 108% in Q2, our best rate in over two years. In self-serve, our voice channel was a bright spot, driven by a variety of factors, notably the surge in voice AI startups who are building on Twilio. In May, we held our annual user conference, Signal, bringing together nearly a thousand attendees in San Francisco for a preview of our next generation customer engagement platform. During the event, I had the opportunity to engage with many of our customers and heard countless stories of how Twilio continues to bring more ROI to businesses. It was evident that the power of combining communications plus contextual data plus AI through our product innovations and platform is driving meaningful value for brands and that Twilio is increasingly becoming the infrastructure layer for customer interactions. Twilio is not just a company of and for builders, but a company that our customers can build their businesses on for years to come as they navigate AI and every other technological evolution they will encounter. At Signal, we also showcase new products designed to help brands create modern, intelligent customer experiences all built on the Twilio platform and tailored to meet customers wherever they are in their journey. We announced the general availability of Conversation Relay which empowers developers to create robust natural voice AI agents using their choice of LLM. And more importantly is the first step toward realizing our vision of powering context aware virtual agents across every Twilio conversation channel. Conversation Relay is generating a lot of customer interest and during its first quarter of general availability we completed nearly 1 million calls. As an example, in Q2 we signed a Conversation Relay deal with a leading FinTech company that will leverage Conversation Relay to automate their three most common customer care requests, credit limit inquiries, card tracking and installment payments. Within two weeks, they validated the solution and began scaling to production demonstrating both the speed and impact of Twilio's AI powered automation. We're powering innovation for both enterprises and the newest AI startups with our scalable and trusted communications infrastructure, orchestration and observability. True to our roots, these features are as extensible and configurable as any other part of the Twilio stack. Something customers value when much of the conversational AI ecosystem is focused on black box solutions, vendor lock-in and extensive professional services integrations. We also announced that conversational intelligence already generally available for voice now supports messaging conversations in private beta and it has already seen an 86% increase in account usage year over year. This powerful feature unifies conversational data across voice and messaging for human and AI agents, giving brands a cross channel view of the customer. It highlights the value of previously inaccessible conversational and contextual data by equipping sales and CX teams with holistic insights from every touch point, allowing them to deliver seamless, personalized experiences which lead to a better relationship with brands. Conversational intelligence also includes built-in AI agent observability, allowing brands to analyze AI agent interactions, customize call scoring, generate competitive intelligence and detect customer intent through natural language understanding. And we've also continued to innovate across our trusted core channels. A few weeks ago, WhatsApp business calling via programmable voice became generally available, enabling businesses to engage directly with consumers on WhatsApp through a single seamless conversation, whether via messaging or voice. We're also seeing momentum with RCS adoption currently available in select markets with a full GA in the coming months. RCS is already delivering strong results, transforming standard notifications into trusted and branded communications. One of Twilio's longtime customers, Fresha, a leading booking platform for the beauty and wellness industry that facilitates over 700,000 appointments daily, adopted RCS with no code changes and saw an immediate measurable impact. With Twilio, Fresha achieved .2% message delivery rate and saw a 41% read rate with RCS messages achieving a 6% increase in appointment confirmations and a 7% uplift in customer reviews. With Twilio Segment, we announced event-triggered journeys at Signal and the feature officially went live just a few weeks ago. Now, journeys will create rich contextual payloads that combine information from not only the triggering events but also from the data stored in the warehouse and everything in the Segment customer profile. For example, when an online shopper has abandoned their cart, a business can see exactly which items are in the cart and all their key details like name, price, size, color, image, and if that customer is a loyalty member with rewards points, they can use towards their purchase. With event-triggered journeys, Twilio Segment creates a complete view of the customer, allowing brands to respond dynamically to moments that matter, whether it's an abandoned cart, a missed form submission, or a key onboarding milestone. And lastly, at Signal, we welcomed Microsoft CEO, Sacha Nadella, as part of our keynote to announce a multi-year strategic partnership between Twilio and Microsoft. The collaboration unlocks the potential for more than 10 million Twilio developers and thousands of Microsoft managed customers to build the future of conversational AI. All of these enhanced capabilities are paramount for our customers. Twilio's 2025 State of Customer Engagement Report recently found that 88% of consumers are more likely to buy when engagement is personalized, but 44% of brands struggle with executing at this level. This data illustrates the magnitude of the opportunity as companies are still figuring out how to evolve their customer experiences, especially given the opportunities presented by generative AI. Twilio's platform delivers the set of tools and infrastructure businesses need to modernize and help brands ultimately deliver personalization at scale to drive more ROI. Our commitment to delivering enhanced product innovation and customer value is also continuing to get recognition and reinforces the power of the Twilio platform and our leadership in the market. Recently, Gartner named Twilio a leader in the CPAS Magic Quadrant for the third consecutive year and number one in three of the five use cases in the CPAS Critical Capabilities Report and Omdia named Twilio a CPAS Universe leader. I'm very pleased with the hard work of our team and today's results underscore the strength of the Twilio platform and the progress we've made as a company. And now I'd like to turn it over to Aidan who will walk you through our financial results.