4/30/2024

speaker
Jennifer
Conference Facilitator

Good morning. My name is Jennifer, and I will be your conference facilitator. At this time, I'd like to welcome everyone to the Two Harbors First Quarter 2024 Financial Results Conference Call. All participants will be in a listen-only mode. After the speaker's remarks, there will be a question-and-answer period. I would now like to turn the call over to Ms. Maggie Carr.

speaker
Maggie Carr
Investor Relations Officer

Good morning, everyone, and welcome to our call to discuss Two Harbors First Quarter 2024 Financial Results. With me on the call this morning are Bill Greenberg, our President and Chief Executive Officer, Nick Ledica, our Chief Investment Officer, and Mary Riske, our Chief Financial Officer. The earnings press release and presentation associated with today's call have been filed with the SEC and are available on the SEC's website, as well as the investor relations page of our website at twoharborsinvestment.com. In our earnings release and presentation, we have provided reconciliations of GAAP to non-GAAP financial measures, and we urge you to review this information in conjunction with today's call. As a reminder, our comments today will include forward-looking statements which are subject to risks and uncertainties that may cause our results to differ materially from expectations. These are described on page two of the presentation and in our form 10-K and subsequent reports filed with the SEC. Except as may be required by law, Two Harbors does not update forward-looking statements and disclaims any obligation to do so. I will now turn the call over to Bill.

speaker
Bill Greenberg
President and Chief Executive Officer

Thank you, Maggie. Good morning, everyone, and welcome to our first quarter earnings call. Today, I'll provide an overview of our quarterly performance. Then, I will spend a few moments discussing the markets and finish with an update on round-point operations. Mary will cover our financial results in detail. and Nick will discuss our investment portfolio and return outlook. Let's begin with slide three. Our book value at March 31st increased to $15.64 per share, representing a positive 5.8% total economic return for the quarter. Our results were driven by the performance of our RMBS portfolio in a declining volatility environment and MSR, which experienced slower-than-expected prepayment speeds. MSR continues to benefit our portfolio with a very attractive yield combined with limited prepayment risk and low interest rate sensitivities. As we have previously emphasized, our high capital allocation to MSR acts as a ballast to our portfolio when agency spreads fluctuate. I'm confident that our portfolio design and current allocation between MSR and agency RMBS positions us well for what we expect to be a higher-for-longer interest rate environment. Please turn to slide four for a brief discussion of the markets. Stronger than expected economic data and sticky inflation readings pushed interest rates higher in the quarter and led the market to the realization that higher for longer rates is the most likely path. Employment report came in stronger than expected in each month of the quarter, averaging gains of 281,000 new jobs per month. Similarly, both consumer and producer price indices surprised higher, with three-month annualized core CPI, a metric closely watched by the market and the Fed, reaching 4.5%, its highest level since June 2023, as seen in Figure 1. At the start of the year, Fed funds futures implied more than six interest rate cuts in 2024, though by quarter end, that number had fallen to just under three, as you can see in Figure 2. Sentiment continues to evolve, and following the Fed's mid-April meeting, those expectations had fallen to about 1.3 interest rate cuts for 2024. Please turn to slide five for a brief discussion on RoundPoint's operations. We completed the 10th transfer of our servicing to RoundPoint's platform on February 1st, and we have one final transfer of approximately 52,000 loans in early June, as shown in figure one. We are still in the early stages of building our subservicing platform, and in the quarter, we added one new subservicing client. We expect to transfer in approximately 17,000 loans from this client in the near term. We are continuing to build out the team and supporting infrastructure for our direct-to-consumer recapture originations channel, and we still expect to begin taking locks in the second quarter. This direct-to-consumer portfolio retention business should be thought of as a way to hedge faster than expected prepayment speeds in a refinance environment. Though that may seem distant, we intend to offer ancillary products, including second lien loans, to our customers in the meantime. The ability to build this critical piece of our servicing business from scratch without any legacy issues or risks is exciting and something that few companies have the opportunity to do. Institutional demand remains high for investors who are looking to participate in the MSR market, given the never-before-seen risk profile of the current servicing universe. with the majority of outstanding MSR being hundreds of basis points away from an economic incentive to refinance. Given our deep expertise as an MSR investor, we believe that we are the ideal partner to service MSR for this new capital, and we are actively working on the ability to support various structures. With over 60% of our capital allocated to servicing and the remaining 40% to securities, we believe that we are positioned to benefit in the current market environment and beyond. Our high allocation to MSR means that our portfolio is less exposed to fluctuations in mortgage spreads than portfolios without MSR, and we believe that this is an attractive position, particularly amid uncertainty over the future paths of Fed actions or inactions, interest rate volatility, and mortgage spread performance. In addition, Owning an operating company allows us to significantly impact our results through our own actions in a way that's not possible when only owning a portfolio of securities. Our future success will be determined by remaining disciplined and sticking to our areas of expertise, managing interest rates and prepayment risks. With that, I'd like to hand the call over to Mary to discuss our financial results.

speaker
Mary Riske
Chief Financial Officer

Thank you, Bill, and good morning. Please turn to slide six. Our book value increased to $15.64 per share at March 31st compared to $15.21 at December 31st. Including the $0.45 common dividend results in a quarterly economic return of positive 5.8%. As a reminder, total economic return is the primary metric we consider as an indicator of our performance. We were purchased approximately 485,000 shares of preferred stock in the quarter lowering the ratio of preferred stock to total equity. Please turn to slide seven. The company generated comprehensive income of $89.4 million, or 85 cents per weighted average common share in the first quarter. MSR values increased during the quarter on higher rates and spread tightening, offset somewhat by the RMBS allocated as a hedge. RMBS values decreased as a result of rate movement, more than offset by gains on swaps and futures, which is consistent with the mortgage spread tightening that we observed in the quarter. Net interest expense of $42 million was favorable $3 million to Q4 from lower average borrowing balances and lower cost of funds, partially offset by lower RMBS interest income from net sales. Net servicing income of $159 million included $134 million of servicing fee income and $32 million of float and ancillary income. offset by $7 million of third-party subservicing fees and other MSR-related servicing costs. Overall, net servicing income was unfavorable to Q4 by $7 million on lower flowed income due to seasonality of escrow balances and lower servicing fee collections, partially offset by lower third-party servicing and other MSR-related costs as we continued transferring loans to the RoundPoint platform. Please turn to slide 8. RMBS funding markets remained stable and liquid throughout the quarter with ample balance sheet available. Threads on repurchase agreements tightened slightly with financing for RMBS between SOFR plus 18 to 24 basis points. At quarter end, our weighted average days to maturity for our agency repo was 88 days. We financed our MSR across five lenders with $1.6 billion of outstanding borrowings under bilateral facilities and $296 million of outstanding five-year term notes. We ended the quarter with a total of $602 million of unused MSR financing capacity and $135 million of unused capacity for servicing advances. I will now turn the call over to Nick.

speaker
Nick Ledica
Chief Investment Officer

Thank you, Mary. Please turn to slide nine. Our portfolio at March 31st was $14.7 billion, including $11.3 billion in settled positions and 3.4 billion in TBAs. We maintain the belief that now is not the time to go out on a limb in terms of risk or leverage, given the current market conditions and level of spreads. And as a result, we kept a neutral risk profile with ending economic debt to equity of six times. Over the quarter, we shifted our mortgage exposure up in coupon, which we will detail in our agency portfolio commentary. This benefited the portfolio and resulted in lower spread sensitivity as you can see in the spread exposure summary chart on this page. Please turn to slide 10. In the first quarter, despite a 30 basis point rise in rates on the 10-year Treasury and less optimism about the Fed cutting rates this year, volatility declined, driving positive performance for RMBS. Though still high by historical standards, realized volatility across the yield curve fell from the prior quarter, as did implied volatility. Our preferred gauge, implied volatility on two-year options on 10-year swap rates declined to about 98 basis points annually, close to the bottom end of its range since the beginning of 2023. The nominal spread to Treasuries for the current coupon finished at 119 basis points, potentially unchanged over the quarter. As you can see from Figure 1, the spread continues to closely track implied volatility and remained well above the 50th percentile of long-term history. Spreads for current coupons were aided by lower than expected supply, strong fixed income fund inflows, and tame prepayment rates. Although the overall performance of RMBS was positive in the first quarter, performance varied widely. Belly and higher coupons outperformed lower coupons, and specified pools outperformed TBAs. Specified pools broadly outperformed the same coupon TBA, owing to elevated demand typical of the beginning of the year, and for higher coupons, investors seeking to protect performance against potential fast repayment speeds. Lower coupons, like 30-year 2s and 2.5s, widened by around 5 to 10 basis points on concerns of bank portfolio reallocations. As is evident in Figure 2, spread curves flattened over the quarter with higher coupons tighter versus lower coupons wider. Please turn to Slide 11 to review our agency portfolio. Figure 1 shows the composition of our specified pool holdings by coupon and story, and on Figure 2, you can see the performance of TBAs and the specified pools we own throughout this quarter. We replaced approximately $2.4 billion notional of 2.5 through 5s TBA with an equal amount of higher coupons 5.5s through 6.5s TBA, reversing the down in coupon trade from the fourth quarter and more defensively positioning our portfolio from a spread perspective. We also rotated approximately $350 million notional of lower-coupon specified pools into 6% specified pools to capture positive payer performance. We continued to favor pools over TBAs, with pools accounting for about 70% of our exposure. Figure 3 on the bottom right shows our specified pool prepayment speeds decreased slightly to 5.1 CPR in the first quarter from 5.4 CPR in the fourth quarter. Please turn to slide 12 as we discuss the market environment for investments in MSR. Activity in the MSR market remained brisk, with bid-wanted activity totaling $160 billion. Although a sizable number, as is shown in Figure 1, this is down slightly from the first quarters of the prior two years. We expect MSR supply to be lower compared to prior years, given lower origination volume and the large amount of low-coupon servicing that is already traded hands. This lower supply combined with a growing investor base should keep MSR values well supported, as evidenced by the strong traded levels of servicing so far this year. Mortgage rates drifted higher over the quarter, with 30-year rates averaging around 6.75%, still hundreds of basis points above the gross coupon of our MSR. Being so deeply out of the money, prepayments on our servicing are predominantly from housing turnover rather than a homeowner refinancing their loan to a better rate. In prior quarters, we have discussed the disincentive or so-called lock-in effect that a very low rate mortgage has on a homeowner to move or sell their home. This is a primary reason for today's historically low turnover rates. A direct proxy for turnover is existing home sales. And in figure two, you can see on a monthly basis how closely prepayment speeds on our MSR track this time series. Existing home sales so far in 2024 have been in line with last spring, and remain at a pace far below recent years, something you can see on Appendix Slide 19, along with a few other market data charts we added this quarter. Though there are signs that the housing market is beginning to normalize to this high level of mortgage rates, it is our expectation that turnover on low-rate mortgages will continue to run at historically low levels. Please turn to Slide 13 to review our MSR portfolio. The portfolio was 215 billion UPB at March 31st, which includes the addition of 3.1 billion UPB through bulk and flow purchases in the quarter. Note that post-quarter end, we committed to purchase a $2 billion UPB bulk package. The price multiple of our MSR increased slightly to 5.7 times from 5.6 times. For the entire quarter, speeds paid 3.8% CPR slower than our projections. Assuming unchanged mortgage rates, we expect prepayment rates to rise modestly in the second quarter, reflecting turnover seasonality. Even so, less than 1% of the mortgage loans that back our MSR are likely to refinance at current rates, and over 80% of balances are at least 250 basis points below current mortgage rates. Finally, please turn to slide 14, our return potential and outlook slide. The top half of this table is meant to show what returns we believe are available on the assets in our portfolio. We estimate that about 63% of our capital is allocated to servicing with a static return projection of 12 to 15%. The remaining capital is allocated to securities with a static return estimate of 12 to 13%. With our portfolio allocation shown in the top half of the table and after expenses, the static return estimate for our portfolio is between 9.1 to 11.7% before applying any capital structure leverage to the portfolio. After giving effect to our outstanding convertible notes and preferred stock, we believe that the potential static return on common equity falls in the range of 10.1 to 14.1% or a prospective quarterly static return per share of 39 to 55 cents. Though fixed income markets remain subject to periods of high realized rate volatility and the near-term likelihood of significant tightening of RMBS spreads remote, nominal spreads for agency RMBS are wide on a historical basis and the return potential of our portfolio is strong. We are content to let spreads sit here at their current levels while our low duration and low convexity MSR portfolio continues to generate attractive cash flows with low spread volatility. Thank you very much for joining us today, and now we will be happy to take any questions you might have.

speaker
Jennifer
Conference Facilitator

Thank you. If you'd like to ask a question, please signal by pressing star 1 on your telephone keypad. If you are using a speakerphone, please make sure your mute function is turned off to allow your signal to reach our equipment. Again, press star 1 to ask a question. We'll pause for just a moment to allow everyone an opportunity to signal for questions.

speaker
Operator
Conference Operator

We'll go first to Doug Harder with UBS.

speaker
Two Harbors IR Team
Investor Relations Moderator

Thanks.

speaker
Doug Harder
Analyst, UBS

First, hoping you could give us an update on how Book has performed so far in April. And then sort of in that context, you know, given spread widening, is that enough to kind of change your kind of outlook on the market and moving off a neutral stance?

speaker
Bill Greenberg
President and Chief Executive Officer

Good morning, Doug. Thanks for joining us today. So far in April, as of last Friday, we estimated our book value to be down between 1.5% and 2%. I'll let Nick ask the question of how he thinks that's changed our outlook and positioning.

speaker
Nick

Hey, Doug. Thank you for the question.

speaker
Nick Ledica
Chief Investment Officer

This is Nick. So, no, it really has not changed our outlook or positioning. It is spreads have widened out a little bit. They continue to be within the range that they've been for the year. And as we've talked about, we still believe that the construction of our portfolio or our capital allocation as it stands between MSR and securities is where we would like it to be. And I would say that there has not been a sufficient amount of disturbance or widening in the mortgage market to really change our outlook on spreads. We remain somewhat defensive about spreads relative to others. I would say we continue to believe that while mortgages from a longer-term perspective do have value, in the near term, the market is subject to these bouts of volatility, as we've seen for this quarter already. And although things have changed to some degree with regard to the range of spreads, the range of spreads do seem to be tighter than they were at some periods in the last two years. The market is still subject to these shifts in sentiment about the Fed, and mortgages definitely react to it. So we continue to have, as you see from our numbers, we continue to have exposure to positive exposure to spreads tightening, which, again, is likely the long-term trend. But in the near term, you know, we prefer to keep our mortgage exposure, you know, in a neutral range.

speaker
Doug Harder
Analyst, UBS

Just to follow up on that, you know, I guess how willing are you to kind of be opportunistic and, you know, and more tactical, you know, kind of during those bouts of volatility, you know, sort of trading the range, if you will, versus kind of, you know, kind of holding a longer term, you know, neutral defensive position?

speaker
Nick

Look, we respond to markets as they develop.

speaker
Nick Ledica
Chief Investment Officer

Every day is a new day in the markets, as we know. So, you know, we're absolutely positioned to take advantage of spreads. If we believe they are opportunistically wide, we will do so. But, you know, in the current market, As said, if you look at the spread range and how it's done over the last couple of years, and we still believe we're well within that range and like the portfolio construction as it is right now.

speaker
Two Harbors IR Team
Investor Relations Moderator

Great. Thank you, Nick. Thanks, Doug.

speaker
Jennifer
Conference Facilitator

We'll go next to Trevor Cranston with JMP Securities.

speaker
Trevor Cranston
Analyst, JMP Securities

Hey, thanks. Following up on the question about you know, performance in April. Can you comment on whether or not there's been any significant changes to the portfolio in April in terms of, you know, coupon composition in particular? Thanks.

speaker
Nick

No, no, there has not been. Our portfolio from quarter end has changed very little to date.

speaker
Trevor Cranston
Analyst, JMP Securities

Got it. Okay. Given the outperformance of spec pools relative to TBAs over the last few months, can you give us an update on how you sort of think about the relative value between specs and TBAs right now?

speaker
Nick Ledica
Chief Investment Officer

Thanks. Sure. Spec pools, a lot of that is governed by how roles are in the TBA market, frankly. We're always, of course, comparing where pools are trading to TBAs and making relative value judgments. And as As you guys know, we do tend to move our position in the coupon stack around not infrequently. Right now, I would say, to elaborate on your first question a little bit, we don't see a compelling reason to move our exposure right now. The value proposition across the stack is pretty flat. We do like the higher coupons right now, just the lower coupon market. seems to be fairly well-priced. And there have been these, as we noted in our commentary, there has been some amount of selling related to some bank portfolio reallocations. We think that could persist in lower coupons. So we have not moved our performance over the quarter. We have not moved our positioning materially over the quarter from where we were at the end.

speaker
Two Harbors IR Team
Investor Relations Moderator

I appreciate the comments. Thank you. Thanks, Trevor.

speaker
Jennifer
Conference Facilitator

We'll go next to Bose George with KBW.

speaker
Bose George
Analyst, KBW

Hey, everyone. Good morning. Can you remind us what are the drivers that sort of push you to the high end or the low end of the target range or the range you've provided?

speaker
Nick

The drivers are primarily, hey, Bose, the drivers are prepayment and funding rates.

speaker
Bose George
Analyst, KBW

Okay, great. And then actually, given this, can you talk about the comfort level with your dividend? I guess it's slightly below the midpoint of the range. So does that suggest a level of comfort there?

speaker
Nick Ledica
Chief Investment Officer

Yeah, the dividend, as you can see for a return projection, it's squarely within the range of those outcomes. And yes, we feel good about being able to support the dividend on a go-forward basis.

speaker
Two Harbors IR Team
Investor Relations Moderator

Okay, great. Thanks.

speaker
Jennifer
Conference Facilitator

We'll go next to Jason Weaver with Jones Trading.

speaker
Jason Weaver
Analyst, Jones Trading

Hi, good morning. Noting your comments, expecting lower supply. Where do you see incremental returns on new MSR today and where the relative value looks like between, say, production coupons and season deals?

speaker
Bill Greenberg
President and Chief Executive Officer

Yeah, good morning. Thanks for the question. You know, we... see the value proposition being low coupons and high coupons to be pretty flat. The range of returns is probably on an unlevered, unhedged basis in the low teens. Levered and hedged, we think it's mid-teens probably. One of the things that we've observed in the market, and there's been lots of demand in the market, the servicing has been very well bid this quarter, is that the recapture assumptions that are embedded in some of the higher coupons can be pretty high, pretty efficient. And so this is something to keep in mind as we look at the relative values between high coupons and low coupons. But every pool is different, every situation is specific, and we're willing and able to participate to participate across the sector in terms of coupons. As we noted in our prepared remarks, we bought a small pool post-quarter end. We continue to be active in the market and active bidders, and we're being very disciplined on the price that we pay in order so that we can get get returns that we think are worthwhile in the market.

speaker
Jason Weaver
Analyst, Jones Trading

Okay, thank you. That's helpful. And then I'm just curious, outside of the interplay between MSR and agency RMBS, are you making any additional changes to your hedging approach, given that we're coming to a consensus view of a higher for longer environment with potential volatility ahead?

speaker
Bill Greenberg
President and Chief Executive Officer

No, I don't think so. We've always had an approach of keeping our interest rate exposures low, generally. Embedded in that is the full range of the portfolio and whether the MSR has more or less interest rate risk, which hedges the MBS. That just gets put into the the mix and the calculations that we do in order to figure out how much other hedges we need in our portfolio. But we're generally trying to keep our interest rate exposures low. We don't feel that we have particularly an edge in knowing which direction interest rates are going. And so we keep our exposures pretty flat, as you can see from our disclosures, the kinds of sensitivities that we show.

speaker
Jason Weaver
Analyst, Jones Trading

All right. Thank you. And just one more, and I'll drop back in the queue. Are you seeing any changes in the willingness of counterparties to extend additional MSR financing?

speaker
Bill Greenberg
President and Chief Executive Officer

No, in fact, the opposite. We're seeing lots of demand for new balances on the MSR side. We're seeing new participants enter the market regularly. There's lots of MSR financing supply out there in the market.

speaker
Two Harbors IR Team
Investor Relations Moderator

All right. Thank you again for taking my question. Thank you.

speaker
Jennifer
Conference Facilitator

We'll go next to Rick Shane with JP Morgan.

speaker
Rick Shane
Analyst, JP Morgan

Hey, guys. Thanks for taking my questions. How are you? Look, most of my questions have been asked and answered. I do have a housekeeping question simply because you guys have tweaked the way you report line items and we need to reconstruct our model a little bit. You historically broke out other interest income models. from securities income. Can you break that out for us? And also, what was the converts expense on the quarter?

speaker
Mary Riske
Chief Financial Officer

Sure. Good morning, Rick. So I will just note that the details of the interest income and interest expense will be included in our queue, which will be filed today. You can also find the breakdown on page 21 of the deck on our portfolio yields and financing costs. So specific to your question, convertible senior notes, quarterly expense was $4.6 million. And what was your other question?

speaker
Two Harbors IR Team
Investor Relations Moderator

What was the other interest income line? Let's see.

speaker
Mary Riske
Chief Financial Officer

I believe it was $17 million. Yeah, so on 21, you can see RMBS interest expense of $100.6, so the remainder would be other.

speaker
Rick Shane
Analyst, JP Morgan

Okay, terrific. Thank you very much. Sorry to do that, but it just saves us a lot of hassle with the model.

speaker
Two Harbors IR Team
Investor Relations Moderator

Thank you. Thanks, Rick.

speaker
Jennifer
Conference Facilitator

Next to Eric Hagan with BTIG.

speaker
Eric Hagan
Analyst, BTIG

Hey, good morning, guys. Hey, following up on the MSR financing, I mean, do you see that maybe leading to improved economics or terms that you get in the market? And do you think your counterparties are giving you guys credit for having brought in the subservicing function?

speaker
Bill Greenberg
President and Chief Executive Officer

Good morning, Eric. Thanks for the question. In terms of, I think, whether spreads will evolve, the answer to that is a definite maybe. I don't know. We haven't seen that yet, but these things typically have a way of doing that when there's lots of competition and so forth. Tighter spreads is often one byproduct of that. One thing to keep in mind, however, though, is that our Our financing facilities generally, these are not overnight repos kind of thing. These are generally longer-term facilities, and so it takes a little bit longer for these things to reset and so forth. But as these things come up, we do renegotiate rates as they occur. And in fact, the last couple of facilities which have recently come up for renewal, we did actually – renegotiate to lower rates. So that is beginning to happen, and could it happen more? That remains to be seen. And your other question in terms of whether our lenders are giving us credit for the servicing operations, I'm not sure what you mean by that and how it affects our lending profile or how lenders view us, but all our lenders are aware that we brought our servicing in-house, and that's incorporated into their analysis and the rates they give us. and the credit analysis that they do.

speaker
Eric Hagan
Analyst, BTIG

So yes. Yep. Okay. That's helpful. Hey, I mean, you guys are always very thoughtful on the mortgage market just generally. I mean, do you feel like there's a lot of risk at this point that the Fed could actually sell agency MBS from its portfolio? That was a conversation at one point. I mean, do you even see that being a risk on the table at this point? And then like, you know, adjacent to that, I mean, how much risk do you think is priced into the mortgage basis that, you know, the Fed actually hikes rates at some points this year?

speaker
Nick Ledica
Chief Investment Officer

Eric, this is Nick. No, we do not think that there's a risk that there's any sales of mortgages out of the Fed. As far as whether things are priced in, the market's very efficient. So it's an extremely hard thing to say. I would say that overall, in the first quarter and to today, we've seen a little bit more of a muted response out of the mortgage market than we had in prior periods of volatility or kind of surprise volatility at higher rates. So I think that's a function of the fact that the market still does believe that the, I think the market does overall believe the, you know, that the Fed will still cut at some point this year. But I do think that the spreads have been reasonably well calibrated to Fed expectations. But like we've said, you know, the things have stayed in a range. And, you know, we like the long-term like the long-term exposure of being long mortgage spreads, but, you know, you have to balance that against this near-term volatility that can seemingly pop up at any time. You know, we're not done with the volatility in the market, that's for sure.

speaker
Two Harbors IR Team
Investor Relations Moderator

Yeah, that's helpful. Thanks for the perspective. Appreciate it. Thanks, Eric.

speaker
Jennifer
Conference Facilitator

And at this time, I'll turn the call back to Bill Greenberg for closing remarks.

speaker
Bill Greenberg
President and Chief Executive Officer

I'd like to thank everyone for joining us today.

speaker
Two Harbors IR Team
Investor Relations Moderator

As always, thanks for your support. This does conclude today's conference.

speaker
Operator
Conference Operator

We thank you for your participation.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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