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spk00: Good day and thank you for standing by. Welcome to Viva Systems' fiscal 2022 second quarter results conference call. At this time, all participants are in the listen-only mode. After the speaker's presentation, there will be a question and answer session. To ask a question during the session, you will need to press star 1 on your telephone. And as a reminder, this conference is being recorded. I would now like to hand the conference to the speaker to give the forward-looking statement. Thank you.
spk04: Good afternoon and welcome to Viva's fiscal 2022 second quarter earnings conference call for the quarter ended July 31st, 2021. As a reminder, we posted prepared remarks on Viva's investor relations website just after 1 p.m. Pacific today. We hope you've had a chance to read them before the call. Today's call will be used primarily for Q&A. With me today for Q&A are Peter Gassner, our chief executive officer, Paul Schella, EBP commercial strategy, and Brent Bowman, our chief financial officer. During the course of this call, we may make forward-looking statements regarding trends, our strategies, and the anticipated performance of the business. These forward-looking statements will be based on our current views and expectations and are subject to various risks and uncertainties. Our actual results may differ materially. Please refer to the risks listed in our earnings release and the risk factors included in our most recent filing on Form 10-Q. Forward-looking statements made during the call are being made as of today, September 1st, 2021, based on the facts available to us today. If this call is replayed or viewed after today, the information presented during the call may not contain current or accurate information. VIVA disclaims any obligation to update or revise any forward-looking statements. On the call, we may also discuss certain non-GAAP metrics that we believe aid in the understanding of our financial results. A reconciliation to comparable gap metrics can be found in today's earnings release and in the supplemental investor presentation, both of which are available on our website. With that, thank you for joining us, and I'll turn the call over to Peter.
spk09: Thank you, Atto, and welcome to the call, everyone. It was another great quarter for Viva with strength across the business. Total revenue was up 29% to $456 million. Subscription revenue was also up 29% to $366 million. Non-GAAP operating income was $192 million, or 42% of total revenue. As noted in my prepared marks, we did well in our established areas, but also had major progress in our newer areas, including safety, CDMS, digital trials, link, and data cloud. At this point, I'd like to open up the call to questions for Brent, Paul, or myself.
spk00: And ladies and gentlemen, if you would like to ask a question, please press star and the number one on your telephone. Again, if you would like to ask a question, press star one on your telephone. For our first question, we have Rishi Jaluria from RBC. Rishi, your line is open.
spk05: Wonderful. Thanks so much for taking my questions, and nice to see some acceleration in the business. I wanted to, Peter, in your prepared remarks, you talked a little bit about how there's some shrinking footprints and deployments on the CRM side. Can you maybe talk about how long you expect this headwind to last in terms of shrinking before it starts to stabilize? And alongside that, you talked a little bit about it, but commercial cloud growth still accelerated in the quarter, which is really nice to see in spite of these headwinds. Can you maybe talk about what is driving that and, you know, maybe offsetting the shrinking footprints and particularly what you're most excited about within commercial cloud and, you know, what you think is kind of a sustainable growth rate for this business? And then I've got to follow up on the CDMS side.
spk10: Yeah, I'll take that. Thanks, Rishi. This is Paul. Yeah, so just to give you a little bit of color to remember back probably two or I think it was Q3 of last year, we started talking about the idea that we were helping to make the industry more efficient. We were helping the industry move to digital. And as we did that in an accelerated fashion, they would realize the productivity and the efficiency gains of doing that, and there would likely be some reductions consistently. coinciding with that. You know, we hadn't seen them up until actually this quarter. So we started seeing some of the first reductions from a small number of our enterprise customers had some reductions that were a little bit out of the ordinary. So we just started seeing it this quarter. I expect we'll continue to see it through the second half of this year and also into next year. We do expect that we'll offset those reductions as we have this quarter with strength really broadly across commercial cloud. You know, we're going to continue to gain share in CRM. We gain share in CRM this quarter. I expect we'll continue to do that over time, and then we'll see strength in the add-ons and some of the newer products that you heard Peter talking about, particularly in the data space like LINK, LINKAD, a particularly strong quarter, and that's progressing really well. Cross6 will be a contributor, and then over the long term, we'll see more contribution from Data Cloud. So a lot to be excited about going forward.
spk05: All right. Wonderful. That's really helpful. And then on the CDMS side, maybe I want to expand and talk a little bit about your success in partnering with CROs because, you know, if we want to clock back a couple of years, there were definitely investor concerns that, you know, CROs were going to be a little bit of a headwind here. to Viva over time and clearly hasn't turned out to be that way. And, you know, now you're talking about the traction you're seeing on CRO partner program, you know, and how that relates to CDMS. Can you talk a little bit about your strategy with CROs, particularly as it relates to the CDMS side, and how you've been able to gain that momentum with that as a channel? Thanks.
spk09: I'll take that one. This is Peter. Yeah, CROs will be an especially important partner. for CDMS because when CDMS becomes a part of their tech stack that they can offer to their customers, it's really an efficient channel. So how are we gaining traction there? I would say number one by actually product excellence, creating a better, truly cloud CDMS product that's integrated in with the other Viva products. So as that has happened, the sponsors, they'll start asking the CDMS The CROs, sorry, they'll start asking the CROs about that. Hey, are you offering Viva? You know, maybe you should be offering Viva. We're using Viva. And then the CROs, they start to get to know more about Viva, and then they start offering Viva first experimentally as a product if a sponsor would want it. And then as they start to like it and see the efficiencies, then they start to make it their standard product. So it's really about customer success for the CRO. That's about having an excellent product, but also having a great partner program and providing them the support that they need.
spk05: All right, wonderful. Thank you so much.
spk00: For our next question, we have Brian Peterson from Raymond James. Brian, your line's open.
spk10: Thanks for taking the question. So maybe just a follow-up on Arishi's question, but... I'm just curious on the timing of some of the sales rep trends for some of your customers. How did that trend versus your expectation and how pervasive is that?
spk07: I guess I'm trying to think about where that impact is going to come in and how to think about what that could be in maybe fiscal year 23 and beyond.
spk10: Yeah. In terms of timing, we talked about it as happening over one to two years. It's not an exact science, and we see a lot of our customers really thinking about the industry hasn't hit a new steady state. So if you remember, the industry was largely face-to-face, and now there was a massive shift to digital, and things are still in flux. A lot of things are changing with access to offices as the pandemic continues and lingers on. So if you're a life sciences company, you don't want to overcorrect in one direction or the other too quickly. So that's why you're seeing a lot of this just take some time for companies to be a little bit thoughtful about, you know, what's the right size of the fuel sales force. But in general, on average, we do see, we are seeing our customers getting the benefit of becoming more digital. I think that trend is here to stay. That will happen over the long term. And I think they'll take... you know, these reductions over the next, still over the next one to two years. So I think that time frame, and I think once we kind of hit a new steady state, I don't anticipate it changing much beyond that. So, you know, these are always reductions that we thought would happen as the industry became more efficient. We're just seeing them a little bit faster than we had anticipated. And Paul, what would be, like, if you're thinking about the total investments that they're going to make, right? You can think about the efficiencies they're going to gain maybe from you know, attacking something with lower headcount, but there's a lot of opportunity to take some of those dollars and redeploy it. So what did some of the customers maybe learned or how are they thinking about, you know, attacking the opportunity with more of a digital motion? Yeah, you're exactly right. It's the right way to think about it. So as we make, let's say, as we're able to make an individual company, let's say, 10 or 15 or 20% more productive because they're able to mix more digital in, because they're able to accomplish more, they have the option, right? They have the option to reduce the size by that same amount or they have the option to take some of those gains and apply them just to reaching more customers. So that is the calculus, and those are the kinds of discussions that we have with our customers all the time. You know, our strategy teams, our business consulting teams, in terms of what's the right mix? The right mix is digital and field force engagement. And, you know, we're in active discussions with many of our customers on those kinds of things. And I think it'll be a mix for most customers. They will not take all of the productivity gains as reductions, though it'll be a mix based on geography and therapeutic area and the specific needs of each business. Thank you.
spk00: For our next question, we have Brent Bracelin from Piper Sandler. Brent, your line is open.
spk10: Thank you and good afternoon. I guess one for Peter and one for Brian, if I could. Peter, safety really stood out this quarter, I think, with your first top 20 win. Do you think about that win as one of the early adopters? I mean, it seems like safety is happening here maybe a little faster than I would have anticipated. And just wondering if that win with the first top 20 is just an early adopter, or are you seeing a stronger interest and appetite to roll out that safety vault suite of products? And then, again, one quick follow-up for Brent.
spk09: We do have early adopters. We have a number of customers, but smaller, and we have divisions of some large customers. But this was the first one to go all in with us, the first top 20 to go all in with us for safety. You never know when that's going to happen. The timing has to be right from the customer's perspective. They have to have a real need. To want to go early, they have to have a real need, and our product has to be ready, and the stars have to align. I thought it would happen sometime in the next, sometime, you know, this year or early next year. And it happened, so it happened a bit quicker than I thought. But we would never take a deal like that before we were ready, right? We would turn down a deal like that if we weren't ready. So it happened just at the right time with just the right customer, and it is going to be a positive. But I don't see it as a – I see it as a turning point for Viva – but it's not going to be a turning point in revenue and adoption. That still happens on its normal life cycles. You'll really see the impact of this deal and the follow-through on this deal. Honestly, it's two, three years down the road. That's when it really starts moving the market. You saw this with CDMS. This was maybe a year and a half or so ago where we announced our first enterprise top 20 for CDMS. And now what you're seeing is the echoes of that follow-through in our broad CDMS adoption.
spk10: Super helpful color there. And then I guess, Brent, for you, referenced kind of a tight labor market. I think that's being referenced quite a bit. Just trying to think through the 5% salary increase. You know, never really done this before, but as you think about that, is that tied to a proactive view to kind of stem churn? Was it reactive? Just trying to think about that 5% salary increase, particularly as it relates to I think Workday last week also was shifting some dollars out of stock-based comp to cash and just didn't know if there was a broader trend happening in the Bay Area or not. But could you talk a little bit about that 5% salary increase and Is that proactive, reactive, just trying to understand the logic there in timing? Yeah, I mean, this is proactive. You know, we're doing the right thing by our employee base. And, you know, we're in unusual times a bit with inflationary and a very competitive environment. So, you know, we took a look at that, and we thought that the timing was right to make this investment in our people. So it's, you know, effective as of today.
spk09: And, Brent, I would add – We're pretty international as a company, so we have a high percentage of almost half of our people outside the U.S. And inside the U.S., our concentration is not really in the Bay Area. We have development centers, multiple development centers, Toronto, Boston, Raleigh, and a lot of our field people on the East Coast. So it's not having to do with the Bay Area per se. It was, as Brent mentioned, proactive and broad-based. Helpful comment. Thank you.
spk00: For our next question, we have Ken Wong from Gagan Securities. Ken, your line is open.
spk02: Fantastic. Maybe just a follow-up on that. I think you quantified the $10 million impact on EBIT for the year. Just wondering how we should think about any potential impact on maybe the services revenue. Should we generally just kind of bump up our services run rate that we're modeling? Any thoughts on that, Brent? And then a follow-up for Peter.
spk10: Yeah, I mean, there's a nominal impact there on the services revenue from that perspective. I mean, it's something that it's normal course of business that we do flow that through on the services side, but nothing significant that I think warrants a change in your model.
spk02: Got it, got it. And then I guess another kind of follow-on on that vein, I think I read in the script there, Peter, that you mentioned not raising prices for software or data at this time, and you guys have never raised prices in your history. Just wondering if that's something that you're contemplating with, as you mentioned, inflation, the salary bump. Is that something that might be in consideration down the line?
spk09: That's a good question. Our philosophy has always been get the right price for our product, and try not to increase the prices of our subscriptions. We haven't increased them because customers generally don't like it, and we try to get efficient and deliver more value. And we like to maintain doing that, and we think we can. Now, could we do that forever? You know, that depends on how many years out in the future and what inflation does. But certainly for the foreseeable future, we don't anticipate raising our prices for our subscriptions.
spk02: Great. Thanks a lot, you two.
spk00: For our next question, we have Stephanie Davis from SVB. Stephanie, your line's open. Thank you, guys, for taking my questions.
spk01: Congrats on the quarter. I was hoping you could give us some broader directional views on your digital trial suite, especially in light of the Delta variant. Could the macro backdrop result in a faster pace of adoption, and does that impact your investment speed or priorities in light of that?
spk09: Okay. Thanks, Stephanie. I'll take that. So digital trials is really about all types of trials, not really related to COVID or the Delta variant. It's about making the trials faster and less expensive. So we have a target of 25% faster, 25% less expensive, and how we're going to do that is have it be really patient-centric and really paperless. So you might hear about something, you know, the category called decentralized clinical trials. There's a lot of talk about that. That's an area where Aviva is into, but we're taking a broader approach, overall digitizing the whole clinical trials, starting from the sponsor side, the clinical data management, clinical operations, to the clinical research side, and then right out to the patient. So that's how we think about it. It's definitely a really broad and very long-term approach.
spk01: And then I kind of have to ask the flip side of the sales rep headcount reduction question, but you've been beating margins healthily despite this kind of looming fear over the past few quarters. What's been driving this outpaced margin expansion and how sustainable is it?
spk10: Yeah. Hi, Stephanie. So regarding the margin, I mean, there's a few things that drove the outperformance. One is, you know, the top line subscription beat is flowing through. And there is some lumpiness on the timing of our new data suppliers. We had one that we thought would close in Q2, and it actually closed in August. So that is some timing that played in, and that's factored into our guidance going forward. And then timing of hiring. We hired 236 net employees in the quarter, and we're slightly behind plan. and we're looking to catch up in the back half of the year as well. So that all kind of got contemplated into the beat in the quarter and then kind of how you think about the guide for the balance of the year.
spk00: All right, helpful. Thank you, guys.
spk10: Thank you.
spk00: For our next question, we have Lillian Becker from Lillian Blair. Lillian, your line is open.
spk03: questions here i guess maybe first one um from a higher level for peter you touched on it kind of in the prepared remarks but thinking about again kind of your your partnership approach with not only your business consulting segment but as well as kind of with the cro's i guess love to understand how you guys are thinking of these as vectors to not only kind of drive that adoption of the existing platform but also kind of as drivers of your your innovation efforts over time right you've talked a lot about kind of the strategic partnership approach but I would love to kind of understand how you're kind of viewing this to drive that innovation roadmap.
spk09: Yeah, it is. It's an excellent question. I'll take the CROs first. We are partnering tightly with the CROs to, yes, serve our customers, to leverage the CROs as a channel, but also we can get very direct feedback from the CROs. And we've done that, including the CROs more as part of our design process, talking directly to our product teams, and just get that tight feedback loop going. We've put some great effort on that, and it's paying off. Now, business consulting, that's a little bit different. These are our consultants, our billable consultants, that are doing business process work with our customers. So there also we have a tight feedback because as our customers on the business side are talking with our business process consultants about the process changes they would like to make or the change management they would like to do, that's sometimes translating into requirements into our product or ideas into our product. So I would say it's been a great addition to Viva, this business consulting, and it is impacting our product roadmap for the better.
spk03: Fantastic. Excellent to hear. And then maybe one for Paul. And I think we've touched on this in the past, too, but we've talked about the payment integration kind of into CDMS, a nice kind of extension of the platform given that unified approach to the clinical suite. But I'd love to understand how you guys are thinking about that payments opportunity more broadly through the ability to expand use cases, and then how have you guys seen that from an initial adoption perspective given that CTMS in its own right is kind of still relatively early of an offering to the platform? Thank you, guys.
spk09: Yeah, this is Peter. I'll take the payments one. Payments, as it relates to our clinical operations, you're right. It's going well, but it's early because payments requires our CTMS product. CTMS is still relatively early in our life cycle. So the idea behind payments is to automate the payments to the clinical research sites based on the activities done, and that's where it's, you know, especially useful for the customer to get their clinical operations and their clinical data management from VIVA because the clinical data management, that creates the activity, and it gets passed over into the clinical operations, and then the payment is sent out automatically. And that's the value that the whole suite provides. So payments is going well, but still very early. Great. Thank you guys for taking the questions.
spk00: For our next question, we have Carl Kersted from UBS. Carl, your line is open.
spk07: Brent, so Brent, Viva beat this quarter on both revenue and billings, but relative to the last three or four quarters where you put up 4% to 6% beats on revs and 7% to 10% beats on billings, this quarter was a little skinnier. And I'm wondering what changed to create that result relative to your expectations. Thanks.
spk10: Yeah. Hi, Carl. Yeah. So, you know, as you said, we did deep our guide. You know, we were very pleased with the 29% year-on-year growth. And, you know, commercial cloud at 22% and bulk at 37%. So we are very happy with how we executed. An area that made a call out is on the services side. We did talk about last quarter that we were running at a very high utilization rate, and that we expected that to normalize a bit, and that definitely happened in the quarter. On top of that, what we saw was an increased amount of PTO, not only on the Viva delivery side, but also our customers. So services came in within Guide, but on the lower end. But all in all, we're very happy with the demand picture that we saw for the quarter.
spk07: Great. Thank you, Brent. And then if I could just ask you a margin question. So you indicated that the salary increase will occur over five months of this fiscal year. So if we annualize that, should we think about the impact on next year's margins? all-out sequel being a roughly $25 million impact. And then I guess if we layer that into our models and assume a reversal, if you'd like, of the COVID savings you're experiencing this year, it feels like the more likely prospect is for margins to be down next year as a result of these two things. Is that at least directionally the correct approach, Brent?
spk10: Yeah, I'm not going to provide a guide on margins for next year, but what I can say is you're right in your rough sizing. It's about $2 million a month related to the 5% increase. And then time will tell on our travel and event savings that we see. We have up 200 basis points in our margin this year. Over time, some of that will come back into play, and time will tell.
spk06: awesome okay thanks for that color appreciate it yeah thanks carl for the next question we have sterling audi from jb morgan sterling your line is open uh thanks guys this is jackson later on for sterling tonight um first question is on the strength in the smb that you saw in the commercial cloud How should we be thinking about kind of the direction here of strength in SMB versus the headwinds on the enterprise side for the rep count? Is there any worry that, you know, this strength in the SMB might feed its way into the same territory we're seeing in the enterprise?
spk10: Yeah. Hey, Jack. This is Paul. So, yeah, you're right. We're continuing to see really good strength in the SMB and The new companies in SMEs tend to be pre-commercial companies, companies that are launching their first medicine, and we're winning the vast majority of those. You heard us talk about this concept of commercial cloud accelerator, where we're helping customers, in a sense, go all in on a broad set of Viva products and services, all up front, all at once. So one thing we're seeing is the size of the deals with these customers. We're seeing kind of a longer-term emotional commitment and broader size and strength. We're also seeing that we're consistently winning the vast majority of them. So that simply is driving a lot of strength and it's driving also a lot of future opportunity as many of these companies will grow and expand into bigger companies over time. In terms of will they look like an enterprise in terms of rep reductions, some will, and maybe for different reasons as kind of their market position and what happens with their medicine in the marketplace and whether they continue to have good traction in the market or not. But I think in general, the reductions that we have been seeing have largely been on the enterprise side because they're established sales forces. The SMB will scale over time to the right size. whereas an established company may have to do some adjustments as they become more productive. So I think it will be different than the enterprise side.
spk06: Okay, that makes sense. And then a quick follow-up on the second CDMS deal with the top 20 pharma. Just any additional card you can give to have this comparison first? Is it a broader implementation? Is it standardizing the trials on the Visa platform? Any additional card would be great. Thank you.
spk09: Yeah, on that second, this is Peter, on that second CDMS win, different company than the first, but similar needs and similar approach, similar rollout approach. They really need to modernize their environment. They had an environment that wasn't modern, and it was fractured with a lot of point solutions, and it just started slowing them down over time, and they realized, wow, they need to really replumb the thing. So they piloted with a few studies to kind of both to test it out but to change their internal processes. Because when you move to Viva for CDMS, for example, it's an agile clinical study building environment. It's not a waterfall environment. It's an agile cloud-based environment. So there's a lot of change management. to happen, but now they're starting to put all their studies on Viva, so very similar to the previous one.
spk06: Great. Thank you. Thanks.
spk00: For our next question, we have Donald Hooker from K Bank Capital Market.
spk10: Great. Good evening. So I just wanted to kind of follow up on the pharma sales reps pressures. I didn't think I heard. I'd love to hear is this kind of a large pharma thing or kind of maybe a little bit more clarity where you're seeing the pharma sales rep pressure. And is there a possible explanation here that that pharma is outsourcing more sales reps and sort of using third parties like Cineos and other CSOs as a shared service that could result in that pressure? Yeah, it does tend to be a little different. more heavily weighted towards the larger of the enterprise companies. Again, companies that have established sales forces across diverse portfolios, many of them being larger sales forces where they establish for the more traditional primary care model. So think, you know, more traditional medicines where they have to reach large volumes of primary care physicians. They have larger cell sources. They tend to be the first place where they'll start to see some reductions because those field forces may have been sized, you know, for a different time in a different era where there was less digital. And now as we move into more digital, they have the opportunity to start to, you know, achieve some of those reductions. So I think primarily it will be in the enterprise. Again, you will see some right-sizing in smaller and mid-sized companies. So that, you know, the primary driver is kind of right-sizing and taking productivity and efficiency gains and being able to apply them so they have the right mix in terms of their go-to-market.
spk09: And then in terms of the contract sales organizations, I don't think we've seen a major trend there. Now, that's going to vary a little bit region by region, but we haven't seen a major trend towards outsourcing at this time. Okay.
spk10: And then maybe just as a follow-up, maybe kind of a higher level, kind of a little bit of a random question, but I would love to hear your perspective. Do you have any on sort of the commercial IRB space? I guess we saw a recent S-1 filing by a large, I guess, WCG Clinical, a large IRB, and I know you have relationships in that area. with some of the bigger ones. And we'd love to hear your perspective as to whether this could be a growth protocol for VIVA going forward or how you sort of think about that space as a growth market, either organically, inorganically, or through partnership.
spk08: So I haven't heard you talk about that in the past.
spk09: Right. The IRB, these are organizations, they're centralized IRBs and localized IRBs to review the ethics of a clinical trial before the clinical trial starts. So that's a very important function. That's an area where we don't provide those types of services, and also we don't provide software to those. They need to have pre-specialized software. That's an area where we don't play at this time. As to what we do going forward, we're always looking for places where we could add value. We don't have any specific concrete product plans in the IRB area at this time.
spk08: Okay, thank you.
spk00: For our next question, we have Brad Salas from BOFA Securities. Your line is open.
spk07: Oh, great. Hey, guys. Thanks for taking my question. Congratulations on a nice quarter here, certainly for Vault. And I wanted to ask about that a little bit. The regulatory one business sounds like you've had a couple of good deals there. Could you provide a little bit of color on this top five CPG deal? Was this a new customer or was an existing customer adding another department? And then just more broadly, kind of where are we within CPG? That seems to be the industry where you saw early traction and you continue to see some good results there. Is it just an opportunity here to win more new business there, or is it largely an expansion opportunity within some of these bigger accounts that you already have? Thank you.
spk09: I would say it's both. There are more large CPGs. There's a few that we aren't in. We're probably in some form or another Well, you know, maybe almost half of them, the large ones, I guess maybe at least a third, between a third and a half of the large ones. So there's some more to get, brand-new logos, but then it's expansion because they're very divisional in how they operate. So the win we had, that was a regional division, actually, of a large CPG company, and they went with us because of success that they had in another division. That's generally how it operates in CPG, very large, very distributed companies.
spk07: Thanks, Peter. One more, if I may, please, just on quality and regulatory, they continue to – remain strong here. These have been a couple that have been very early drivers of growth. You've seen some real success there early on, and it continues to be an enduring driver. Where are we in terms of industry adoption of those offerings and just the categories in general? Thank you so much.
spk09: Yeah, I would say we're early, still early. We're early in regulatory, just because these are heavy systems to implement and to adopt. And then We're quite early in quality because the suite has been expanding a lot in quality. We started out with a product called Quality Docs. Then we added QMS for a quality management system. Then we added training. We recently bought a company called Learn About GMP for actually training content. Then we have more product plans underway in the quality area. So quality, I think if you look out towards, for example, 2030, people will be
spk10: surprised at how big our quality business is it still looked quite early thanks peter for the next question we have kirk matinee from evercore correct your lines open okay thanks very much uh paul i was wondering can you just give us a sense on these um customers that that took down sales reps, you had they already been talking to you about products like engage and I guess meaning are you helping them actually become more efficient from a rep perspective already? Or is that something that happens? And then you go back in and help them sort of retroactively deal with it. And then I have one follow up on the commercial side as well. Yes, I mean, all the ones that we saw reductions on and it was a handful in the enterprise. They have all been engaged customers and they all I think most of them were even early pre-pandemic where they started at some level of adoption of Engage. And then when the pandemic hit, they really scaled up. So, yes, every one of them has been actively using. And I would say even broader than Engage, you know, are the full kind of full suite of many of our digital products, you know, including email. So they were full on kind of face-to-face set up. They had these digital channels turned on. And, you know, again, they don't. you don't want to overcorrect in this kind of market. It takes them a little bit of time to, one, to realize those gains, but also to make sure they're optimizing for the long term. So, yeah, it was long-time customers of Engage and really taking some of those productivity gains. That's helpful. And then that sort of leads to my second question, which is, When you start thinking about the commercial cloud and all the products and data that you're bringing to the floor for your clients, are you moving away from per seat pricing? Meaning, you know, does at some point in time these discussions have to become more about outcomes versus just seats? And I was kind of curious where you see that going, because to a certain degree, if you're making them more efficient, you know, they should be, you know, hopefully they're growing with you on a net basis anyways. I'm sure they are in many cases. But I'm just kind of curious if you're kind of getting away from having more perceived discussions versus kind of outcomes-based discussions and whatever kind of nomenclature that might mean from a pricing perspective. Thanks. Yeah, it's a good one. And certainly as the commercial cloud portfolio has expanded, and particularly as we've added data products, and data combined with software, also services, the Proceed model doesn't necessarily fit those kinds of products. So we've already seen that shift happening over the last couple of years where more and more of our revenue is coming from things like ELA's. Most of our data products are enterprise licensing agreements with customers. So we're naturally seeing that shift away from Proceed to something like an ELA. We haven't yet gotten to the idea of outcomes yet. You know, we're always very thoughtful of, as we introduce a new product in the marketplace, what is the right pricing model, what's the right licensing model for Viva, but also in particular for our customers. We're happy to innovate in that area. We have innovated in a number of places in commercial on how they consume, how they buy. So, yeah, that trend has already started happening.
spk00: For the next question, we have Joe from Baird. Joe, your line is open.
spk03: I wanted to go back to vault safety. And I'm curious, does the application and the criticality it carries influence other spending decisions at a customer? I guess what I'm wondering is that once vault safety is established, Is it perhaps more prone to being paired with, let's say, the rest of development cloud and medcoms, for instance?
spk09: Yeah, that's a great question. It's certainly a very serious application because safety, if a pharmaceutical company doesn't have the right controls in the safety area, they can actually lose their license to operate the whole company. So it's a very serious one. When a customer has their safety system, I think it's a net positive and would somewhat help us getting other products because they would benefit from the integration with safety. And wow, if you're trusting Viva for your safety system in the cloud, you're pretty likely to trust it and you're having a good experience. You're pretty likely to trust us in these other areas. It's an excellent question. If you step back, this is what we set out to do. Roughly 10 years ago, we started thinking about the development cloud, and this is what we had in mind, that we would have a suite of these applications for the drug development, from safety, quality, clinical, regulatory, and that they would all fit together and they would work for small companies and big companies and become the way that the life sciences industry does drug development. And so it's happening. It's happening, and every one we get in helps every other one.
spk03: That's great. And then you referenced it a few questions ago. I know it was a small acquisition, but in learning management, I'm wondering, is training becoming a more important consideration? Would you kind of equate this to some of the developments like realizing business consulting could ultimately be an inroad to bigger things, a better relationship with your accounts? Is training proving to be that for maybe the quality suite or a broader set of applications?
spk09: Yeah. There are multiple types of training. This is true. For what we have here about learn about GMP, that's for compliance-related training, good manufacturing processes. So that's really related to our quality docs product. And the way to think about that, it's sort of like peanut butter and jelly. Peanut butter is good, but if you get it with the jelly, it's easier. Because our quality docs is about the training software. Can it be accessible? Do you have the right roles and responsibilities? Is somebody overdue on their training? Can the inspector look at the records? Is it validated? Does it work in all your languages? All those types of things. But then by being able to come to Viva and say, but I actually need the training content. What in the clinical area for this type of certain what is the micro-training that I can use to refresh my employees in Poland and Spanish-speaking countries. If you can get all that from Viva with good customer service, that's what the customers are looking for, strategic partner, because they don't really want to focus on that and build that themselves if they don't have to because they have other things they want to focus on.
spk08: Thank you.
spk00: Thanks. And now for our last question, we have Brian McDonald from Needham Company. Brian, your line's open.
spk08: Hi, thanks for taking my question, and congrats on a great quarter. You know, I continue to be impressed by the number of new logos in core CRM, I think 21 in the quarter, up quarter over quarter as well. I'd just love to know sort of beyond the preclinical success that you're having, how the competitive environment looks in the mix of maybe competitive replacements in that number this quarter, and how you sort of see that pipeline looking moving forward. Thanks.
spk10: Yeah, that's a good question. And so, you know, of the 21, we'll dissect that a little bit first. You know, many of them are from the U.S. market, those wounds, and a lot of them are precommercial companies, a handful from Europe. And then even the domestic companies in markets like Japan, as an example, domestics that may have a local solution. So, you know, some of these are their first CRM system, and, you know, so we're not really replacing anything. and others are competitive wins. We did have an OCE IQVOC conversion this quarter. It was a biotech or specialty pharmaceutical company in the U.S. market. there's more, we are hearing more, you know, concern and frustration by a lot of IQB customers, so we're gaining traction. But, you know, certainly one was a direct conversion, but the vast majority are a lot of companies that didn't have anything in place already. Overall, the competitive landscape is shaping up really well, and, you know, that plays out in our numbers with The market share gains that we have in CRM, the wins that we're having, we talked about 21 of those, and even gaining traction with enterprise customers. So really happy with how the competitive landscape is shaping up.
spk08: Excellent. Thanks for taking my questions.
spk00: We don't have any further questions at this time. I'll now turn the call over to the management for closing remarks.
spk09: Thank you, everyone, for joining the call today. And thank you to our customers for their continued partnership and to the Viva team for their outstanding work in the quarter. Thank you.
spk00: And ladies and gentlemen, this concludes today's conference call. Thank you all for participating. You may now disconnect.
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