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Telefonica Brasil S.A.
7/28/2026
Good morning, ladies and gentlemen. Welcome to Vigo's second quarter 2026 earnings call. This conference is being recorded and the replay will be available at the company's website at ri.telefonica.com.br. The presentation will also be available for download. This call is also available in Portuguese. To access, you can press the globe icon on the lower right side of your Zoom screen and then choose to enter the Portuguese room. After that, select Mute Original Audio. Para acessar nossa conferência em português, clique no ícone do globo ao lado inferior direito da sua tela Zoom e selecione a opção Portuguese Room. Ao acessar a nova sala, certifique-se de mutar o áudio original. We would like to inform that all attendees will only be listening the conference during the presentation and then we will start the questions and answers section when further instructions will be provided. Before proceeding, we would like to clarify that any statements that may be made during this conference call regarding the company's business prospects Operational and financial projections and goals are the beliefs and assumptions of Vibus' executive board and the current information available to the company. These statements may involve risks and uncertainties as they relate to future events and therefore depend on circumstances that may or may not occur. Investors should be aware of events related to the macroeconomic scenario The industry and other factors that could cause results to differ materially from those expressed in the respective forward-looking statements. Present at this conference, we have Mr. Christian Gebara, CEO of the company, Mr. Rodrigo Monari, CFO and Investor Relations Officer, and Mr. João Pedro Soares Carneiro, IR Director. Now, I will turn the conference over to Mr. João Pedro Soares Carneiro, Investor Relations Director of Vivo. Mr. Carneiro, you may begin your conference.
Good morning, everyone, and welcome to Vivo's second quarter 2026 earnings call. Today, our CEO, Christian Gebara, will present Vivo's ongoing execution in connectivity and new businesses, as well as share our key ESG highlights for the quarter. Then, Rodrigo Monari, our CFO, will give you more color on cost evolution, cash generation, profitability, and shareholder distribution going forward. With that, let me turn the call over to Christian.
Thank you, João. Good morning, everyone, and thank you for joining us today. Building on the positive performance from the beginning of the year, Vivo delivered another quarter of solid execution combining healthy operational and financial trends. These numbers demonstrate the strength of our business model, the quality of our customer base, and the consistency of our strategy within a dynamic environment. Customer engagement remains at the center of our growth story. In mobile, we kept adding customers with postpaid access at 73.2 million, up 6.9% year-over-year. In fiber, homes-connected, Richard 8.2 million, advancing 11.3% year-over-year, while our footprint expanded to 32 million of past. These accomplishments reflect our sustained commercial momentum, supported by the attractiveness of our value proposition and customer recognition of the quality and differentiation we deliver. Financially, total revenue increased above inflation once again, Up 7.6% year-over-year. Mobile service revenues advanced 6.6%, while fixed revenues grew 6%, highlighting the improvement of fiber and the positive contribution of our B2B operations. Profitability continues to outpace revenue growth. EBITDA advanced 10.9% year-over-year, with a margin of 41.8%. In the first half of the year, operating cash flow totaled $8.2 billion. While net income rose 17.9% to 2.8 billion reais. Free cash flow generation reached 4.9 billion reais, underscoring the strength of our cash generation capabilities. Our operation excellence and financial discipline support attractive shareholder returns. Year-to-date, we declared 2.2 billion reais in interest on capital to be paid by April of 2027, or before. We present an evolution of 34.5% versus the same period last year, and remain fully committed to our shareholder remuneration guidance for this year. On slide 4, the benefits of our diversified ecosystem are becoming closely evident. Supporting growth across connectivity, digital services and the sale of handsets and electronics. Total revenues increased 7.6% every year in the quarter, reflecting balanced contributions across our top line. Mobile service revenues advanced 6.6%, while FTTH revenues delivered an even stronger performance of 10.7%. Another highlight was the handset and electronic segment that soared 27.8% year-over-year, marking its highest annual evolution in five years. This performance reflects the success of our commercial initiatives and the growing relevance of Vivo as a destination for customer technology products. As our ecosystem expands, the quality and predictability of revenues keep improving. Recurring revenues attain 84.8% of service revenues, extending a positive trend that has consistently strengthened over recent quarters. This evolution further reinforces the resilience of our business model and the sustainability of our trajectory. Turning to slide five, our mobile operation stands out through its ability to combine customer growth, monetization, and retention. Total mobile bays increased 2.6% year-over-year as postpaid access rose 7.3%, reaching 52.4 million customers, while machine-to-machine and dangos grew 6.1%, reinforcing our leadership across multiple mobile segments. Commercial activity remained solid, with postpaid ineditions rising 14.1% euro per year. This performance confirms Vivo's competitiveness and attractiveness of our offers. At the same time, we remain focused on successfully executing our more-for-more strategy. Mobile ARPO reached a new high of R$ 32.5, with post-paid churn at stable levels of only 1%. Notably, even after recent price adjustments, customer loyalty remained unchanged, Reflecting our superior network and service excellence. The evolution of 5G is an important part of the story. Today, nearly one-third of our mobile base, excluding machine-to-machine and dungos, uses 5G every day. As usage continues to ramp up, we are further enhancing customer experience while creating new opportunities to deepen engagement and support future revenue expansions. Overall, these results underscore the resilience and monetization potential of our mobile platform. The combination of post-paid expansion, record ARPU, resilient turn levels, and growing 5G adoption demonstrate how Vivo is creating a solid foundation for ongoing profitable growth. On slide 6, we illustrate how scale, quality, and convergence understand Vivo's ability to raise the bar in the fiber market. We closed the quarter with 8.2 million fiber access, an increase of 11.2% year-over-year. Once again, convergence was the key driver of this performance. Vivo Total reached 3.8 million customers, up 29.4% compared to last year, and further increasing its relevance within our fiber base. This reinforces a trend that we have seen for several quarters. Customers increase clean demand integrated solutions that unite connectivity, convenience, and superior experience. Beyond growth, our customer base profile remains a clear differentiator. Fiber churn declined to just 1.4%, reaching historically low levels and reflecting the depth of our customer relationships, as well as the trust in the services we deliver. This high level of loyalty supports the long-term sustainability of our fiber business and contributes to stronger lifetime value generation. Commercial momentum also remained healthy throughout the period. FTTH net additions reached 213,000 access, 6% higher than a year ago. At the same time, we have continued to expand our footprint with both speed and discipline. Hobbs passed, reached 32 million, while take-up improved to 25.6%. This pattern of network expansion and rise in penetration confirms that we are successfully converting infrastructure investments into profitable customer growth. Moving to slide 7, we continue to see the benefits of our strategy to expand beyond connectivity and build a distinguished ecosystem capable of serving a broader range of customer needs. This approach is translating into consistent growth and stronger monetization. On a last 12-month basis, B2C revenues reached R$ 46.6 billion, advancing 6.8% year-over-year. This performance reflects both the resilience of our connectivity business and the accelerating contribution of new business revenues that expanded 33.6% versus last year. The sustainability of this growth is reflected in customer monetization. B2C revenue per RGU reached 68.5 reais per month, continuing the upward trend observed over the past several quarters. As customers adopt more products and services within the Vivo platform, we strengthen engagement and deepen the relationship with our more than 56 million clients. New business endures as one of the most dynamic components of our portfolio. Consumer electronics revenues increased 63.8%, health and wellness advanced 58.2%, theater and music OTTs grew 25.7%, and financial services expanded 12.8%. Together, these businesses now represent 3.4% of total revenues. Innovation also remains an important differentiator. During the quarter, we reinforced Vivo's position as a leading digital hub by introducing exclusive benefits related to Gemini AI and Google Cloud Storage for eligible customers. In addition, we expanded the attractiveness of our offers through partnerships such as YouTube Premium, providing customers with a richer digital experience and further increasing the relevance of our plans. Through tailored offerings, Digital innovation and growing portfolio of services will strengthen customer lifetime value and create new avenues for future expansion. Turning to slide eight, our B2B business continues to demonstrate the strength of Vivo's strategy to evolve from a connectivity provider into a trusted technology partner for enterprise accords across multiple industries. B2B revenues reached 13.9 billion reais on a last 12 month basis, up 9.2% year over year. Digital B2B remained the main growth vector, advancing 14.9% while connectivity revenues rose 5.8%. Looking at the portfolio, cloud services continue to lead performance with 20.9% growth. Digital solutions increased 20.2%, cybersecurity advanced 10%, and IoT and messaging grew 1% year over year. What stands out is not only the performance itself, but also the breadth of our capabilities. Today, enterprises seek partners capable of delivering tailored end-to-end solutions rather than isolated products. This trend continues to expand vivus opportunities across both private and public sectors. A good example of this approach is our recent partnership with Eco Rodovias to expand mobile coverage along 400 kilometers of highways in Goiás and Minas Gerais, benefiting approximately 1.4 million people. Beyond enhancing connectivity, projects like this highlight Vivo's ability to develop customized initiatives that create value for customers and society. On slide 9, We highlight the continued advancement of our ESG agenda through initiatives that generate measurable impact and recognition from leading institutions. On the environmental front, we continue to expand programs that combine education, awareness, and circular economy principles. Through the third edition of Vivo Recycling, aligned with Vivo's Volunteer Day, we promoted environmental education and electronic waste Thank you very much. 100% of our packaging is now recyclable across all Brazilian states, exceeding our original target by 66 percentage points. In parallel, the Floresta Futuro Vivo progressed with the planting of its first seedlings in the engagement of local communities, reinforcing our commitment to regeneration and biodiversity preservation. From a governance perspective, Vivo was awarded These achievements were complemented by several recognitions, including being named the best ESG company in the sector by Isami. for the third consecutive year and ranking first in indicating top companies in São Paulo. We also surpassed our 2025 gender and racial diversity targets under the UN Global Compact Brazil's Ambition 2013 initiative. With that, I would like to hand over to Rodrigo, who will walk you through our financial results. Thank you.
Thank you, Christian, and good morning, everyone. Turning to slide 10, our results continue to demonstrate the scalability of our business model as disciplined cost management and an evolving business mix, translated into double-digit EBITDA expansion and further margin improvement. Total costs increased 5.3% year-over-year. This was mainly driven by higher costs of services and goods sold. rising 10.2% as a result of the performance in handset sales, digital solutions and new business revenues. These costs remain closely linked to commercial activity and ongoing diversification of our revenue mix. At the same time, operating expenses remained under control, rising only 3.2%. Commercial and infrastructure rose 5.7% year-over-year. supported by business growth and ongoing investments in customer experience and network quality. Personal expenses grew below inflation at 3.2% year-over-year, highlighting our efforts to drive productivity and efficiency across the organization. That shows a behavior consistent with our disciplined credit practices and the resilient quality of our customer base. Remaining flat year-over-year in nominal terms and reducing as a percentage of gross revenue. We are also on track in our migration from concession to authorization plan, generating R$ 202 million in proceeds from copper sales in the quarter. Going forward, we expect to further advance in the value capture through these initiatives. As a result, EVDA grew double-digit for the first time in 11 quarters. at 10.9% year-over-year and margins expanded by 1.3 percentage points to 41.8%. This illustrates our ability to capture growth while preserving cost of discipline and operational productivity. On slide 11, we stay focused on investing for future growth while sustaining efficiency and financial discipline. As we capture opportunities across mobile, fiber and digital services, we are steadily enhancing the infrastructure and capabilities that underpin our long-term competitiveness. CAPEX totalled R$ 2.6 billion in the quarter, equivalent to 16.4% of revenues, slightly below the previous year. These investments were mainly focused on supporting growing fiber and expansion of 5G coverage, now presenting 978 cities. This represents an increase of 325 cities compared to the same period last year, reaching more than 73% of the Brazilian population. As a result of our investment strategy, we are enhancing our returns and cash donation profile. In the first half of 2026, operating cash flow before lease reached R$ 8.2 billion, growing 11.3% year-over-year and exceeding the pace of CapEx expansion. This reflects our ability to combine network expansion with operational excellence, translates top-line growth and higher profitability into stronger cash flows. Moving to the next slide, we present the progress in profitability, cash flow and balance sheet management. Net income for the first half of the year was R$ 2.8 billion, up 17.9%, delivering the strongest first half year-over-year evolution in three years. These results reflect the consistent execution discussed throughout the presentation, Thank you very much. Thank you. While quasi-results can be affected by temporal effects that distort year-over-year comparability, the underlying trend remains sound. This is evidenced by the R$ 4.9 billion of free cash flow generated in the first half of 2026, reinforcing the robustness of our cash generation profile and the strength of our balance sheet. As in prior years, cash generation remains subject to same quasi-phasing effects, with the overall growth trend remaining unchanged. Net bet to EBITDA was stable at just 0.4 times, while our net cash position remained at robust levels, providing significant financial flexibility and supporting future opportunities. By combining organic growth, On going business transformation, strong cash generation and prudent financial management, we are creating a firm foundation for long-term value while maintaining one of the strongest balance sheets in the sector. On slide 13, shareholder remuneration remains one of the main pillars of our chapter allocation framework. We have already disbursed 7 billion reais to shareholders as part of our remuneration guidance for 2026, an increase of 32% compared to the same period of 25. Additionally, we still have a share-buy-back program of up to 1 billion reais in place until February 27. Reinforced this track record, the total amount declared since the beginning of the year stands at 2.2 billion reais, to be paid by early 27. This represents a growth of 34.5% compared to the previous year. Looking ahead, we remain committed to distributing at least 100% of our 2026 net income, reflecting our confidence in business fundamentals, strong cash flow profile, and continued focus on value creation for shareholders. Thank you. We are now ready to move to the Q&A session.
We are going to start the questions and answers section for investors and analysts. If you wish to ask a question, please press the button Reaction and then click on Raise Hand. If your question has already been answered, you can leave the Q&A by clicking on Put Hand Down. Our first question comes from Mr. Luis Chagas from Chispic. Please, Luis, your microphone is already abled.
Hello, guys. Hi, Christian. Hi, Rodrigo. Hi, João. Congrats on the results. And thank you for the opportunity of making questions. I have two questions here. The first one What is your perspective on the current competitive landscape on mobile? In which segments has competition been most intense? And the second one is about prepaid. In this quarter, prepaid posted positive sequential net ads. How does that reflect a change in your commercial approach versus a change in competition? Should we treat this as a structural inflection or a quality-specific effect?
Hi, Luis. That's Christian. Thank you for your comments and your question. The competitive environment remains similar to the previous quarter. It's balanced, but in some markets and some segments, a little bit more aggressive. I think Vivo's strategy stands on upselling data, digital services, and totalization of customers. As I have been saying previously, with a very disciplined monetization. And the results of this quarter, once again, proved that we've been successful, especially in the postpaid segment, because we've been upselling first from prepaid to hybrid, but also hybrid to postpaid. And overall, we have positive portability and churn remained very controlled in the same level of 1% in the second quarter of 26. And the pricing strategy, we've been adjusting front book prices for pure prospect and for hybrid. We did that in March, as you know. And also we did back book pricing for our customer base also in April for more than 75% of the hybrid and almost 80% of the pure prospect. So we're keeping our strategy with great results and net ads being positive, as I said, and the post-paid growth at 7.9%. Although the competition is there and we are very attentive, specifically in some markets where we have more players competing and also in some segments. Regarding prepaid, prepaid remains, you asked me the most competitive one. I believe prepaid remains very competitive. Actually, I think... could be more rational, capitalizing the fact that connectivity services are essential and they are quite cheap, the price that we have in prepaid compared to most countries. We have also initiatives like zero rating strategy for WhatsApp and etc. that makes it maybe more difficult in the future to migrate to hybrid since Most of the offers have like 30 reais per month as prepaid. So we've been able to capture customers, as you could see the net add, the positive. That's good to keep prepaid growing. We have a slightly negative evolution, but better than other quarters. And as you know, prepaid revenues represent just 30% of the total mobile service revenues for Vivo. But we need to be capturing prepaid customers to be able to, in the future, migrate them to the hybrid. So I think that's more or less what you'll end up thinking is a big change in the strategy having a net asset. I think it's part of our commercial activity. But again, I think the price difference is still very high between prepaid and the entry point of hybrids.
Thank you, Christian. Very good answer. Thank you.
Our next question comes from Mr. Marcelo Santos by JP Morgan. Please, Marcelo, the floor is now yours.
Hi, thank you for allowing me to make questions. The first question is I want to double-click on the mobile competition and mobile plans. We saw an emergence of light plans like VivoLight in the range of 30, 35 reais per month, and competitors are also doing something similar. What is the risk of cannibalization of the higher-priced hybrid plants? I just wanted to get your comments on these new developments. It looks like a new category of plants is emerging with a lower price than what we were seeing before, so I just wanted to hear the pros and the cons and hear your view. I want to see how you see the benefits of these plants. And the second question, maybe more to Rodrigo, what are the main initiatives you have ongoing to secure savings on the lease line? I know you have a lot of things going on, so I just wanted you to provide an update on how that's going. Thank you very much.
Marcelo, thank you for your question. That's Christian here. The light plants, they are very segmented. These plants represent a simpler customer proposition than traditional post-paid offerings. We provide a streamlined onboarding journey with very light characteristics similar to the digital subscription services. And what they allow us is to address customer segments that may not qualify for traditional hybrid plants. because first they have, as I said, less onboarding friction and lower bad debt exposure because they are on credit cards. So what we are targeting here is prepaid customers that we would not migrate to hybrid because of credit scoring, for instance, and we could do that through the credit card payment. I fear, as you said, We have 30 per month, but that's for annual subscription. So we guarantee 12 months with no bad debt risk. Or we have the monthly one that is 45 per month that's comparable to some below-the-line hybrid offers that we see in the market. Again, we don't get the risk of the bad debt. and when it's cheaper, we guarantee the annual contribution of the customer. That's compared to what we have today in the market and prepaid, as I said before, that its average offer among players is R$30 for a month, no? 15 days or 30 for 30 days. So, again, we believe we're pursuing a more-for-more strategy, again, because we guarantee recurrency from our prepaid customers that we don't have it committed. And also, we reduce or we eliminate any bad debt exposure or risk. Can Rodrigo have an answer too?
Okay. Thank you very much. Marcelo, thanks for your question. Let's see. First, leasing. It's important to remember there is a lot of faith in leasing payments. But if you look in a 12-month base, our leases are increasing only 1.8% year-over-year, which means we are on track in our goal to remain no-keep leasing payments growing below mobile services revenue. We try to share the initiatives in some pillars here. One of them is to negotiate the contract with the tower host. The other one is to find some efficiency in terms of usage and technology regarding the tower host. And the third one is more structural. We try to find some kind of new company that could be useful for us to increase the tenant ratio for each tower used. As you know, in Brazil, we have an average of 1.4 tenants per tower. In the U.S., it's more than two. So we see some room to increase this wage and then that's the overall of our initiatives.
Okay, very clear.
Thank you very much. Our next question comes from Mr. Gustavo Miele from Goldman Sachs. Please, Gustavo, the floor is now yours.
Hi, Christian, Rodrigo, João, good morning. Thanks for the opportunity. I'd like to ask two questions. The first one would be regarding profitability. We see that this is the third quarter in a row that device sales appears to be a positive highlight for the company. But one question that we usually receive from investors is the impact that this could have on companies' margins. So my question would be, Whether this makes sense, if this should be diluted for margins going forward, and if there's any lever that we should think about for the remainder of year that could offset this impact of mix on margins until the end of 2026. This would be my first question. The second one is more straightforward. We note that there is apparently a non-recurring event on the financial results. which is a financial revenue of 56 million reais related to a tax amnesty program. Just want to make sure whether this is purely non-recurring or maybe we should think about this repeating and the results of the second half of this year. Thank you very much.
So, Gustavo, that's Christian. Yes, it's non-recurring. So, as it was stated, it's a non-recurring effect. Going to the EBITDA, yes, I think it's important to see the evolution of our EBITDA. Now we've been growing EBITDA in 10.9%, even when we exclude any other effect that you may consider here, copper sale or whatever, the evolution is very strong. I think the strategy of selling devices and electronics in general is a very successful strategy. Apart from the numbers that it brings to revenues or EBITDA, it also allows us to bring more customers to our stores. We have 1.7 thousand stores that are ready to attract people. And once they are there, apart from buying these products, we are also able to sell services. And when we talk about electronics, it's important to realize that it's not only smartphones and more. We are also selling accessories and other products that we have much better margin than smartphones. So, when I sell a smartphone attached to the case, to the charger and whatever, I have different margins, you know, when I compare the smartphone one and with the other ones. So, EBITDA has a very strong evolution, margins have a strong evolution, but more important than that, what I think we showed here is that the EBITDA minus graphics evolution as absolute number, has a very strong positive evolution in margins over revenues, also presenting strong evolution. So that comes as part of our strategy to have more smartphones and electronics, again, driving customers to stores online and offline and also contributing to the sale of more services and more electronics with better margin than smartphones.
That's very clear, Christian. Thank you very much.
Thank you, Gustavo.
Our next question comes from Mr. Rogério Araújo from Bank of America. Please, Rogério, you may now speak.
Hey, good morning, Christian, Rodrigo, and JP. Thanks for the opportunity. Two questions on our side. One is a follow-up on the mobile market. We heard on a competitor's call that Vivo was aggressive on discounts in the second queue. Could you please clarify what may have driven that perception and also what should expect going forward in terms of discounting? And my second question is on churn ratio. Could you walk through the main drivers of the lower churn versus competition? Is it purely the post-paid mix and conversions or are there other factors? And how do you see this lower churn translating to tangible benefits? Thank you.
I think the tangible benefits are the strong evolution of our revenues along many, many, many consecutive quarters. I think that's the best answer. Why we believe that our turn represents the preference that customers have for Vivo and the loyalty they have for Vivo. Now, I think here, Rogério, it's a combination of factors. I really don't know to whom I'm answering and what the comment was, But I don't think we have more aggressive offers in the market. What we do have is the ability to offer the best convergent offer in the market. In a single plan that is Vivo Total, we can offer all the services, and that is driving preference and also driving loyalty. If you look at the evolution that we have in Vivo Total, one year ago, We had 30% less customers. So now we have 3.8 out of the 8.2. Additionally to the Vivo Total, we have convergence with different plans. That is another 1.5%. So Vivo has been able to drive convergence in a way that at the moment is unreplicable. That is driving the general evolution of revenues, both in mobile and in fixed, is also driving Down the churn level in both mobile and fixed is also giving us room to sell more digital services as well. If you consider what is representing digital services in B2C, B2B added together is more than 12%. If I add to that to the previous question about smartphone electronics is another 7%. So 19% of our revenues are coming from services or products that are not 100% telecom. That is what is driving the preference for Vivo, the ability to do in one single shop, you have one stop shopping strategy, you can have everything from technology addressed by a company that is also recognized by superior customer experience, both with the best network in mobile and fixed, but also for the best customer service. So I think that's the answer. So that's what's going to keep us going and growing in the future quarters.
That is very clear. Thank you so much.
Our next question comes from Mr. Leonardo Olmos from UBS. Please, Leonardo, you may now speak.
Hi, everyone. Good morning. Can you hear me well? Yeah? All right. So, Christian, you gave an interview discussing the probable acceleration of asset sales in the second half. There's also some tailwind. So my question is, should we expect an acceleration on net income in the second half of 2026? And as a consequence, an acceleration of dividends? Thank you.
I'm not giving additional guidance, but I'm going to explain a little to your question what is corporate and real estate and why I'm positive about the increase on the number that you see there. And also, I think only before I start that, I think there was also... I think in the past we said that depreciation would be higher, these two quarters, because of the legacy technology that we are depreciating. So we are ending up the depreciating process right now. So also it gives also a positive upside for the third and the fourth quarter regarding net income. For copper and real estate, if you see, we said that we would sell 3 billion reais in copper. No, up to now, 2025 and 2026, we reached more or less 443 million. Okay, so it's still missing 2.5. If I look to real estate, we already sold 206 million. So, it's still missing, if you continue with the 1.5, it's still missing a lot for the total number. So, the two together is more or less 650 million total sale, and we said that it would be 4.5. So, it's still missing 3.850 to reach our number. So, going forward, And if you look the trend of the copper, it was 86 million the first quarter. It's already 201.5 in the second quarter. And the trend is to go up in the third and the fourth quarter. In real estate, we didn't sell anything this quarter and in the previous one. But we organized ourselves to start selling more in the next quarter. I think that was part of the thing that was in the interview. We selected 47 properties that are valued around 600 million. We put them for sale. Now we have to wait to see. We started to have some offers, but we want to sell that in the better price, in the best price for the company. So, that's what I said, that I see the opportunity of starting selling some of them in the third and the fourth quarter. And, of course, if that comes along, it has a direct impact in the net income for the quarters.
Yeah, this is very promising. Thank you very much. Have a good day.
Our next question comes from Mr. Fanny Canumuri from HSBC. Please, Freddie, you may now speak.
Hi, good morning, everyone. So my first question is on an extension to the previous question of the other analysts. You have this light plant that you have introduced. Have you till date seen any cannibalization of your own control base that has shifted downwards towards the light plant? And the second question is regarding the prepaid churn. This quarter, it seemed that you had a very low prepaid churn compared to others. So I wanted to understand if there is some factor there. Thank you.
As I said, Fani, it's not cannibalizing hybrid. It's a different value proposition. It's targeted to a different type of customer. It is more addressed to prepaid customers that cannot have the hybrid plan in this standard way. due to different ways, different reasons, sorry, maybe credit scoring that we see that one of the most effective one. The credit card penetration in Brazil has gone up in the last years. So there are customers with the ability to get a credit score for a bank that maybe doesn't get from us. So they now have an opportunity to have an annual plan or a monthly plan where we don't have the bad debt risk and we can offer a very effective offer. The hybrid will be differentiated by other characteristics, specifically the one that I can build the customer and the customer doesn't need to use fees over credit in the credit card. So prepaid churn is not something that we follow very closely because the no prepaid is driven by other metrics. More importantly is to attract and to keep a very healthy customer base with high recurrency. That's what we aim in the prepaid. And that's basically the way we measure this segment.
Okay. And did you see any change in the recurrence from the customer in the prepaid segment?
It's going very well. I think we are, as I said, you know, the evolution of the revenues are slightly negative, but it's better than previous quarter. So, I think we've been working closely to increase this recurrency. And once it becomes very recurrent, there's always a very attractive way for us to migrate these customers to hybrid. And now we have also a second option to migrate these customers to light. where I can get a guaranteed annual fee if he prefers the offer that is annual. No, the annual plan has more or less the same logic that customers are used to have when they subscribe digital plans.
Okay, yeah, yeah. Thanks, everyone. Thanks, David. Thank you. Thank you.
Our next question comes from Mrs. Maria Claren Cantosi from Itaú. Please, Mrs., you may now speak.
Hi, Christian, Rodrigo and João. Thanks for the opportunity. I have two questions from my side. So, the first one on fiber and the second one on plastics. So, first on fiber, how should we think about the next phase of growth for the B.U.? ? Should we expect acceleration of organic growth ahead or M&A could be an important piece of growth in the next years? If you could provide an update about the competitive environment in fiber, it would be really helpful. And the second question, when it comes to CAPEX, it came slightly above our expectations. So I was wondering if this is somehow related to accelerating investment in fiber. Could you please elaborate on that, please? Thank you.
Maria Clara, thank you for the question. Yes, we've been growing fiber in a very healthy way, as you said. I think we're increasing the number of home paths and we're also increasing the number of net ads. I think that's the strongest by far evolution of the fiber business in the Brazilian market. We've been doing that organically. Actually, we also bought what we had, the other partners that we had in Fiber Brazil. And now we control 100%, almost 100% of all the infrastructure that we have today to provide fiber. We are growing on average. So, 2.2, between 2 and 2.5 home paths, million home paths per year. And we grew in net ads almost 900,000 customers last year. All the strategy is also driven by convergence, so we are also deploying network where we have our customers, especially post-paid, to be able to address it with VivoTotal. Going forward, we see a market that is much larger than the footprint that we have today. We could do that, continue to grow it organically or access M&A opportunities where we could find someone with no overlay or with a limited overlay with our network. With the technical conditions of the network and the CP, the ones that we expect to have, because we have a high-quality network and high-quality equipment and customers' premise, and the right pricing. So we are very attentive to see if we find the right target. If we don't, we will continue to build it ourselves. So I don't have many more to share. Only that our strategy has been very successful because net ads and the turn level also I think are the great reflect of the preference that customers have for the service that we provide. So we continue that because we see fiber as a value creation opportunity because of our unique assets. The brand, the channels, the customer service, the digital ecosystem and our ability today to offer the best plan of convergence in the market in a single plan. Regarding CAPEX, there is also the seasonality of the CAPEX. The intensity of this quarter doesn't reflect what we envision for the year. I think, as we said last year, we've been working for CAPEX optimization in the ratio CAPEX over revenues. So, we continue with this positive trend because CAPEX has this analysis and also because we see revenues growing in a very positive way in all lines. And some lines are also not driven by CAPEX. So, that gives us a lot of room to continue with the trend of gradual improvement in CAPEX intensity in an annual basis.
Very clear. Thank you, Christian.
Our last question comes from Mr. Daniel Federle from Bradesco BBI. Please, Mr., you may now speak.
Hello. Good morning, everyone. Congratulations for delivering a very solid mobile service revenue growth amid intensifying competition. My first question is that I would like to hear from you if it's possible for Vivo to remain immune while competitors are delivering much lower growth, the industry seems to be suffering. So if it's possible for Vivo to remain a part of these industry trends. And the second question, one of the main concerns from investors has been that the control price, the front book price has not been increased so far. It seems that someone needs to make the first move. Given that Vivo is outperforming competitors, do you see room for Vivo to be the first mover increasing front book prices in the control plan? Thank you.
Thank you for the question. We've been always analyzing opportunities because there's inflation, so we need to have it considered. I think going to your first question, I think our ability to grow is the ability also to raise price when it's needed because we have inflation and we need to address it. Our costs are addressed by inflation, so we need also our revenues to be addressed by inflation. I think we've been very brave to do it. And as I said, we did that in the front and in our customer base. I think also our ability to continue to grow revenues is driven by convergence. Convergence not only fixed and mobile, but also convergence to all services to the same customer. We've been very obsessed about selling more digital services, selling more insurance, selling more other products, as I said, electronic products to our customers, and I think that is paying off. to be the right strategy to keep revenues growing even when we are the leader or even when we have the largest amount of revenues. So I think that's the answer to your first question. The second question, as I said before, I think there is maybe some segments that are not being addressed by inflation that they should. Prepaid for me is the key one. And if prepaid is not addressed with price correction driven by inflation, it's difficult to migrate to an entry plan that is much higher than the prepaid average monthly fee. But we are analyzing the market as a whole. And we'll be bringing news as we brought the one now that you just found out the light. That is also a great way to get recurrency. Guaranty, low bad debt, and also we're going to come up with different ways also to address this in the prepaid and the entry level of the hybrid plan.
Okay, just confirm, the prepaid prices, they need to increase before increasing?
No, I'm not just saying that. I'm saying that I'm analyzing the whole segments. And I'm also analyzing the prepaid as well. I'm not saying that one has to be before the other one. So that is part of the strategy. They are very connected.
Okay. Thank you very much, Christian. Very clear.
The questions and answers section is over. We would like to hand the floor back to Mr. Christian Gebara for the company's final remarks.
So thank you all for being with us again. I think we restate all our messages, but I believe this quarter proved more than ever our ability to drive revenues up, our ability to keep growing EBITDA, also our ability to monetize all our assets from the migration, from the concessions, to an authorization that is still in the beginning of the journey, and more importantly, our ability to drive cash flow generation. We are very driven by the EBITDA minus CAPEX minus LISES, and I think we've been able to prove that in all these different lines, the company has been able to drive up, at the same time being very attractive for customers, NetAds in a very solid trend, turned in a very downward trend in all services and products, and also being able to differentiate our revenue mix. So, going forward, we continue to do that, and of course, keeping shareholder remunerations at the top of our agenda. Thank you so much, and if you have additional questions, please reach us. Okay, thank you.
This conference is now closed. We thank you for your participation and wish you a very nice day.