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spk05: Thank you for standing by. My name is Vandeep and I'll be your operator today. At this time, I'd like to welcome everyone to the VTEX Report Second Quarter 2024 Financial Results. All lines being placed on mute to prevent any background noise. After the speaker's remarks, there will be a question and answer session. If you'd like to ask a question during this time, simply press star followed by the number one in your telephone keypad. If you'd like to withdraw your question, press star one again. Thank you. I would now like to turn the call over to Julia Bater Fernandez, investor relations director. You may begin.
spk01: Hello, everyone, and welcome to the VTEX earnings conference call for the quarter end of June 30, 2024. I am Julia Bater Fernandez, investor relations director for VTEX. Our senior executives presenting today are Geraldo Thomas Jr., founder and co-CEO, and Ricardo Camata-Sodré, chief financial officer. Additionally, Mariano Gomira de Faria, founder and co-CEO, and Andres Polidoro, Chief Strategy Officer, will be available during today's training session. I would like to remind you that management may make forward-looking statements relating to such matters as continued growth prospects for the company, industry trends, and product and technology initiatives. These statements are based on currently available information and our current assumptions, expectations, and projections about future events. While we believe that our assumptions, expectations, and projections are reasonable in view of the current available information, you are cautioned not to place a new reliance on these forward-looking statements. Certain risks and uncertainties are described on the Risk Factors and Forward-Looking Statements section of BTEC Form 20-F for the year ended December 31, 2023, and other BTEC filings within the U.S. Securities and Exchange Commission, which are available on our Investor Relations website. Finally, I would like to remind you that during the course of this conference call, we might discuss some non-gap measures. A reconciliation of those measures to the nearest comparable gap measures can be found in our second quarter 2024 earnings press release available on our Investor Region website. Now, let me turn the call over to Geraldo. Geraldo, the floor is yours.
spk04: Thank you, Julia. Welcome, everyone, and thank you for joining our second quarter 2024 earnings conference call. The tax positioning is stronger than ever with a clear alignment between our value proposition and the needs of global enterprises. This is evidenced by our existing customers consistently outperforming the market and our sustained sales momentum. This allowed us to deliver another robust quarter and give us confidence in our future growth prospects. As a result, Our GMV grew by 19% and revenues increased by 22%, both in FX neutral, boosted by new contract signatures, cross-selling add-ons, and solid net revenue retention performance. Additionally, our ongoing subscription and service cost optimization has resulted in FX neutral year-over-year gross profit growth of 34%, We've made significant strides in developing a more efficient and resilient structure aimed at maximizing growth and capturing demand. Our team continues to enhance cloud efficiency while maintaining performance. As our ecosystem matures globally, our need to invest in services for new customers decreases leading to a significant increase in gross margin quarter over quarter, even after the strong results in Q1. A steady fast commitment to profitable growth has yielded significant year-over-year non-gap operating margin expansion in the last eight quarters, starting with 26 percentage points gained in the third quarter of 2022, picking at 42 percentage points in the second quarter of 2023 and reaching approximately 15 percentage points over the last three quarters. Following our remarkable journey, we still see room for operational leverage gains, although at a more moderate pace. Our cost optimization initiatives and discipline approach to expenses are reflected in our numbers positioning us well to reach the target model shared at our investor day. That said, let me now provide more insights into our operation and leaving Ricardo to cover the financials later. In the second quarter of 2024, we celebrated the successful go-live of new customers, such as Shoes in Australia, Armani, ColorMark, Drogal, and Pneu Barato in Brazil, the Lime Group in Chile, Ad Marketplace in Colombia, Grupo Nazan, and Librerias Gandhi in Mexico, Agea Seguro in Portugal, and MyEye Doctor in the US. Additionally, we continue our expansion with existing customers, adding more brands or new regions, such as Exiti, who added four brands in Colombia, now operating with 11 brands across five countries in Latam. Hearst, who added Cosmopolitan, now operating with three stores in the U.S. Multilaser in Brazil, who added a new brand. DJI, now operating with three stores in the country. Motorola, who added a store in Sweden, now operating across APAC, Canada, EMEA, Latam, and the U.S. Nike, who added a store in Uruguay, now operating in four countries across Latin, and Victoria Secrets, who added a store in El Salvador, now operating in 12 countries across Latin. The second quarter is always special for us because of VTech Day, an event that holds a unique place in our hearts. It allows participants to grasp the size of our ecosystem and gain deeper insights into our value proposition and new product. It also enables us to cross-sell features and attract new customers. While this time I will not delve into VTEX Day, I'm excited to share a new milestone. Following the success of our inaugural US event in the first quarter, we have now celebrated our first European event, VTEX Connect Europe, held in Barcelona, attracted over 3,000 registrants from more than 50 countries, featured over 60 sponsors, and delivered more than 10 hours of content, led by over 30 of Europe's most renowned e-commerce leaders. Panels included representatives from OBI, Mars, Red Cloud, Starbucks, Racket, among others. We are encouraged by the results of this event and our growth potential in the region. Another encouraging factor enhancing our global positioning is the recognition from industry analyst firms. 2024 has already been a remarkable year, with VTech being consistently recognized for its product strategy and vision. I am proud to announce that VTEX has been named the leader for the first time in the IDC market space, worldwide headless digital commerce applications for mid-market growth 2024 vendor assessment. We were acknowledged for providing comprehensive unified commerce solution, including B2B, B2C, B2X, omnichannel, experiential commerce and marketplaces, our native marketplace and OMS capabilities, developer-friendly tools and support, and a robust serverless development platform for rapid, scalable, and flexible e-commerce solutions. Combined with the recognitions received in the first quarter, We can now say Vitex is a leader in B2B, B2C, and headless digital commerce, according to ITC. We are encouraged by this recognition, which boosts our confidence in our global expansion journey and affirms that we are on the right path. In a world where the value of building connections is exponential, we are committed to evolving and strengthening our network of partners and channels, ensuring we stay ahead of our customers' dynamic needs and unlock new go-to-market strategy for them. With this in mind, in the first half of the year, we've expanded our partnership with TikTok, which has grown from Brazil to the rest of Latin. And this quarter, we're thrilled to launch a partnership with Pinterest, further expanding our customer social commerce opportunity. Through this collaboration, our global customers can seamlessly integrate their product catalog, create pins, execute high-performance shopping campaigns on Pinterest, reaching over 500 million monthly active users. This partnership advances our missions to empower global enterprise brands to deliver seamless shopping experiences and engage with consumers seeking inspiration in a positive online shopping environment. We're thrilled to see customers such as Whirlpool, Blindstand, and Easy already leveraging Pinterest catalog to enhance their customer journey from inspiration to action. Security remains a priority as we grow our network and widen our geographical footprint. In a world where data is as valuable as gold, security will only grow in importance, especially as government enforce regulations and set mandatory security standards for providers. That said, we proudly announce that VTEC has achieved the ISO 27001 certification, which provides an international standard framework and guidelines for establishing, implementing, and managing an information security management system. This certification represents another step in our security journey. and highly reaffirms our commitment to supporting and providing peace of mind to our customers. Before moving to the financial section, I would like to share some customers' case with you to illustrate more tangibly why enterprises worldwide are choosing Vitex and how we are partnering with them to streamline their operations. Adi, by now, payment method provided in Colombia decided to expand its business, becoming a marketplace with the Vitex platform. This strategic move aimed to connect its existing merchants, most of whom were Vitex customers, and enabled them to use Adis payment methods via a mobile app. The new platform has over a million customers and is built using our robust marketplace architecture with both VTEX and non-VTEX sellers integrated through the seller portal. The project was also developed using our authentication protocol integrated with a third-party identity provider, VTEX IO store framework, and analytics integration with Amplitude. Additionally, the ad payment connector is certified through the payment protocol. The implementation, completed in less than four months, delivered impressive results in the first three months of operations, enhancing ADI's market presence and driving significant growth. Choose an Australian NDIS-approved disability equipment and supplies distributor dedicated to supporting individuals with disabilities and aging Australians has launched its marketplace partnered with VTechs. Choose is leveraging VTechs out-of-the-box features such as marketplaces, seller portal, OMS, and VTechs.io to facilitate its digital business expansion. With a growing network of 134 sellers and a catalog of over 18,000 products, The marketplace architecture empowers customers with seamless product comparisons and the ability to purchase from multiple local sellers simultaneously. By leveraging the Vitex IO iPass solution, choose successfully implemented, customized, and NDIS-friendly invoicing for purchases from multiple shops. including all necessary data for claiming, simplifying the claiming process, and reducing the likelihood of delays and rejections. Additionally, a feature to include membership and subscription services for key products is under implementation. CHOOSE aims to set a new benchmark in disability and aged care shopping focusing on expanding its product range and diversity on the platform to attract more customers and boost revenue. We are excited to partner with Choose on their journey to becoming leaders in the sector, helping them to leverage their expertise by providing a seamless, transparent, and accessible shopping experience to their customers. Cosmo Music, a leader in musical instruments rental in Canada, recently completed the migration of the rental business from a highly customized legacy platform to VTEX. This strategic move was driven by the need to enhance operational efficiency, streamline the checkout process, and provide greater control over rental contracts. The migration to VTEX has ensured the seamless and uninterrupted customer journey, maintaining service consistency. Following the migration, Cosmo Rentals has achieved a stable number of rental orders year over year and outstanding outcome during the transition period. The migration included implementing advanced features such as a seamless one-page checkout enhanced rental management capabilities, and intuitive interfaces for managing business rules and customers' journeys. These improvements have enabled Cosmo Music to better serve its diverse customer base, including students, parents, educators, and organizations, while laying a solid foundation for future growth and adaptability. Additionally, and aligned with our firm commitment to our customers, Cosmos Rentals was highlighted that VTAC's professional services team has been unparalleled partners throughout the process, early understanding their business, meticulously mapping out complex business rules and various customer journeys, and ensuring the project was managed to guarantee its success. Dior. The renowned French luxury fashion and beauty brand has an exceptional success story in Chile and served as a compelling testament to the transformative power of Vitek's omnichannel capabilities. By partnering with Vitek, Dior experienced more than 100% year-over-year orders spike in the first half of 2024. directly attributed to the seamless integration of the physical and online channels. Leveraging VTech's expertise and adaptable solutions, PR effectively navigated the complexity of digital transformation and successfully expanded to Argentina with plans to broaden the reach to new markets across Latin America. The collaboration with Vitex empowered Dior to deliver a unified commerce experience, ensuring consistency and excellence across all touchpoints, whether online or offline. Dotto, a marketplace for electronic devices, has expanded its reach through its integration with the Vitex platform and ecosystem in Mexico, enhancing usability and user experience. Dotto can now effectively measure and improve its conversion rates by leveraging key VTech components, such as A-B testing and workspaces. Its innovative double-by-box, offering save time and save money delivery options, has increased user interaction and loyalty, resulting in a 19% boost in product conversions. With Vitex I.O., Dotto can manage its infrastructure natively, focusing on user experience, leading to a 27% increase in site visibility and a 26% rise in visits from returning users. Additionally, Dotto benefits from Vitex's omnichannel strategy, adopting the Vitex Sales app, and more recently, Vitex Intelligent Search. These advancements have established Dotto as a leader in e-commerce, ensuring a balance between logistical efficiency and customer satisfaction. AGS Seguro, the largest insurance provider in Belgium and a leader in 14 other countries, has launched a new health and wellness marketplace in Portugal. under their Magis brand, partnering with Vitex. They chose us for our unique native marketplace capability and robust front-end features, including the store framework and the optimized checkout flow. These were crucial for integrating multiple payment protocols, including its own payment methods and various gift card options. Additionally, By using the VTech seller portal, AGEA Seguros Portugal can now efficiently onboard sellers, ensuring a quick and straightforward process. We are excited about this partnership and eager to help them create an innovative healthcare ecosystem. H-Mart, the largest Asian supermarket chain in the U.S., migrated to VTech launching two new online stores after a seven-month transition from the legacy platform. By migrating, HMarts sought to consolidate the previously separate systems for perishable and non-perishable items with its fresh goods systems, creating a unified commerce experience. Now, consumers are able to order from all product categories in the same cart, and while also leveraging store inventory to provide real-time availability information and facilitate efficient delivery strategies. In the second quarter, HMART initiated the integration process for its physical grocery stores, beginning with the California locations. HMART's e-commerce capabilities have already witnessed significant enhancements incorporating features such as VTech's Pick and Pack app for seamless in-store order picking and precise product visibility control based on customer location for franchise accounts and trade policies functionality. On top of that, the architecture also integrates with HMART's ERP for category inventory and pricing, tax automation, and payment processing. With over 90 locations across the U.S., this strategic move positions HMART to deliver a superior omnichannel shopping experience, both online and offline. We're excited to accompany HMART on their digital transformation and their path to strengthening its market share in the U.S. Liberia Grande, a leading bookstore chain in Mexico with 49 physical stores and a central distribution center, partnered with VTACS to enhance their omnichannel capabilities. They aim to integrate their extensive inventory of 4.5 million SKUs, including physical and digital products, across all sales channels. This integration enabled sales and inventory management from each store and incorporated in-store pickup. Leveraging Vitek's architecture, Gandhi could offer same-day delivery in Mexico City, prioritizing distribution and delivery from the central distribution center, and extended their sales reach through marketplace integrations with Walmart Mexico and Mercado Libre. Additionally, we're developing the sales integrations with Palacio de Hierro, Mexico's premier luxury department stores, and building the capabilities to manage international deliveries from their central distribution center. Last but not least, PagMenos, a leading pharmacy retail chain in Brazil, recognizes the pivotal role of retail media as the next frontier in advertising. By using VTech's ads network, PagManus efficiently manages its advertising space, seamlessly aligning advertiser promotions with consumer behavior to drive sales, all without the burden of managing numerous separate advertisers' relationships. This integration expanded the reach, opened new sales channels, and delivered immediate increase in sales and revenue, while on the other hand, it boosted advertiser performance metrics and ROAs. With the Tax Ads Network scalable and performance-driven approach, PagMenos is poised to capitalize on emerging trends and drive further growth in the future. To finalize this session, I'd like to express my gratitude to our 1,339 dedicated VTEX employees whose commitment, passion, and execution do not go unnoticed. I also want to thank you, customers, partners, and investors who support us on this journey and help shape our story. We have a clear vision and a challenging yet rewarding purpose to become the backbone of connected commerce. Let's make it happen. Now, I will hand the call over to Ricardo.
spk02: Thank you, Geraldo. Hi, everyone. I'm pleased to share VTAC's Q2 2024 financial results. As Geraldo highlighted, our Q2 GMB reached $4.4 billion, marking a year-over-year growth of 15.6% in U.S. dollars and 19.4% in FX neutral. Revenue stood at $56.5 million, representing a year-over-year increase of 18.1% in U.S. dollars and 21.9% on an FX-neutral basis. The overperformance versus our guidance was primarily driven by stronger revenue performance from existing customers, positive outcomes from retailers' promotional events, cross-sellings from add-ons, and a robust contract signature momentum. We are encouraged by our prospects and aim to build more reference cases demonstrating VTAC's value proposition. As Geraldo briefly mentioned, our profitable growth strategy is making strides. Two years ago, in Q2 2022, informed by the macro scenario and the opportunities ahead, we started optimizing our organizational structure. The very next quarter, Q3 2022, we we're already delivering a year-over-year improvement of 26 percentage points in our non-GAAP operating income margin. Just a year later, by Q2 2023, we further accelerated our operating margin expansion, reaching a peak of 42 percentage points. As we lapped these initial adjustments, the year-over-year margin gain has been more moderated, still remaining at around 15 percentage points over the last three quarters. Most importantly, throughout this period of eight quarters, our FX-neutral year-over-year revenue growth has remained at between 20% and 25%, demonstrating sustainable and now profitable growth. We reiterate our commitment to profitable growth. We are making steady progress towards reaching back to Rule of 40, our guiding financial principle. We will continue to evaluate our revenue growth and investment levels, adjusting to the level of demand, sales conversion rates, and return on investments to build the highest possible long-term value. Going back to our Q2 P&L, our subscription revenue reached $54.0 million this quarter, up from $44.8 million in the second quarter of 2023. representing a year-over-year increase of 20.6% in US dollars and 24.7% in FX neutral, while our services revenue totaled $2.6 million. Over the past two years, our commitment to driving efficiency has led to notable improvements in our subscription gross margin. Initially, we focused on foundational steps, such as monitoring cloud investments and establishing a culture of efficiency. to reduce costs and enhance resilience. These efforts, which include migrating microservices to more efficient solutions, set the stage for advanced measures that could generate further improvements. For example, we are enhancing API consumption data's precision, allowing for better allocation of infrastructure costs and identifying efficiency gains. Additionally, we are refining our approach to measure API consumption by latency. enabling a more accurate assessment of resource intensity and equitable cost sharing. These initiatives empower us and our customers to make informed, efficiency-driven decisions that support our financial goals and enhance our competitive advantage. As a result, our non-GAAP subscription gross margin has reached 78.1%. a 285 basis points year-over-year improvement compared to the 75.3% margin in the same quarter last year. On top of that, our overall non-GAAP gross margin this quarter also improved significantly, reaching 74.0%, a 597 basis points improvement from the 68.0 margin in the second quarter of 2023. Our efforts to build an ecosystem of system integrators and partners globally are enabling us to scale more efficiently. Our ecosystem has allowed our new customers in the US and Europe to rely less on direct services from Vitex, which in many cases were sold at a loss to onboard our initial larger customers in these regions. Consequently, our non-GAAP gross profit had a year-over-year increase of 28.4% in US dollars, and 33.6% in effect neutral in the second quarter of 2024. Our non-GAAP total operating expenses reached $35.4 million in the second quarter of 2024, up from $35.1 million in the prior quarter and $34.1 million in the same period last year. Although a net positive one-off of almost $1 million reduced our expense this quarter, total expenses have remained relatively stable throughout 2023 and the first half of 2024, reflecting our ongoing operational average. As a result, our non-GAAP operating income improved from a negative 3.2% margin in the same quarter last year to a positive 11.3% margin this quarter. With expenses increasing only slightly year-over-year, the significant 15 percentage points margin improvement is primarily driven by revenue growth with operational leverage and sustainable gross margin improvements. Before going to our guidance for the next quarter and the full year 2024, let me highlight that in the fourth consecutive quarter, VTEX generated cash. As of the three months ended June 30, 2024, we had a positive $3.2 million free cash flow, on top of a positive $1.9 billion on Q1 2024, and up from a negative $3.3 million free cash flow in the second quarter of last year. Looking ahead, despite the uncertain macroeconomic conditions, we remain encouraged by our sales momentum and operational leverage. From a revenue perspective, for the third quarter of 2024, we are targeting FX neutral year-over-year revenue growth of 18% to 20%, implying a 56.0 to 57.0 million dollar range. For the full year 2024, we will continue to execute our profitable growth strategy. We are increasing our FX neutral year-over-year revenue growth target to 18% to 20%, implying a range of $231 to $235 million, based on July's average FX rate. We are also raising our free cash flow and non-GAAP operating income margins, target to a range of high single digits to low teens. VTEX continues to operate from a position of strength, propelled by robust sales momentum. our solid business model coupled with recognition from industry analysts, customers, and partners underpins a prosperous growth opportunity. As we move forward, our focus remains on execution and delivering long-term value to our customers, partners, and investors. We look forward to continue this journey together, maintaining a relentless commitment to operational excellence. With that, Let's open it up for questions now. Thank you.
spk05: Thank you. We will now begin the question and answer session. If you've dialed in and would like to ask a question, please press star 1 on your telephone keypad to raise your hand and join the queue. If you'd like to withdraw your question, simply press star 1 again. If you're called upon to ask your question or are listening via loudspeaker on your device, please pick up your handset and ensure that your phone is not on mute when asking your question. Again, press star 1 to join the queue. Our first question comes from Marcelo Santos with JP Morgan. Please go ahead.
spk03: Hi, good evening to all the VTechs team. Thanks for letting me ask questions. I have two. The first question is, if you could please discuss the main elements that led to the revision of the growth and profitability guidance, maybe we can break into parts and and explain what's coming better. And the second question is, you're getting pretty close to your target model, like when you look especially on the gross margins, they're evolving very quickly. What's next? What's beyond the target model? Thank you very much.
spk02: Hi, Marcelo. Thanks. Thanks for this. So as highlighted in our prepared remarks, we saw a strong performance from our existing customers and a robust momentum in new contract signatures from new customers, which exceeded our expectations in Q2 and prompted us to increase our FX-neutral four-year revenue guidance. Additionally, our profitable growth strategy has enabled us to also raise our non-GAAP operating income and free cash flow margin targets from high single digits last quarter to a range of high single digits to low things now. As a quick side note to explain our financial mindset, at the beginning of the year, our implied rule of 40 guidance was in the mid-20s, with 18% to 22% effect neutral growth and mid-single-digit margin guidance. Now, with 18% to 20% growth and high single-digit to low-teens margin guidance, Our implied rule of 40 is in the high 20s to low 30s. This is a significant improvement and a demonstration of the rule of 40 as our financial guiding principle. Further on Q3 and 2024 guidance and on your question on the assumptions and how we're thinking about it, we are assuming similar operational KPIs for Q3 and onwards versus what we saw in Q2. The slightly lower year-over-year growth implied for the second half of the year can be explained by tougher comps. As a quick reminder, last year we grew 22% and 23% in Q1 and Q2, and about 25% in both Q3 and Q4. Therefore, when we analyze in the two-year CAGR, the FX neutral growth rates of the first and second halves of 2024 are quite similar. Quickly on FX, for the second half of the year, by basing our guidance on July's average FX rates, we have included a greater FX impact in our guidance for the remainder of the year. Weighted average by our basket of currencies, they imply FX devaluation for the second half since our previous earnings report is roughly 6%. But as you probably noted, we have only adjusted the implied midpoint of our revenue guidance for the year by 2%. So this softening of the FX impact is possible given the strong operational momentum we are witnessing. We expect to offset some of the FX impact by delivering higher operational slash FX neutral growth. As per our guidance, our FX neutral growth outlook has increased to 18% to 20%, an increase of one percentage point in the middle of the range. And also important to mention that, you know, services in Argentina have each been a couple of percentage points headwind on our year-over-year total revenue growth. On the services side, we see it as a positive. that our global ecosystem matures and we need to invest less on services, which is accretive to our borderline. And regarding Argentina, we understand that this is a temporary and necessary macro adjustment for the country. And finally, we remain encouraged by the strong operational momentum, competitive position and long term growth potential of our business. And we will continue to monitor the uncertain macro scenario and keep you informed of any relevant changes in our business. So this was the answer on the guidance in your first question. Could you repeat, please, the second question, Marcelo? Perfect.
spk03: Thank you for the first answer. The second question is that you're getting pretty close to the target model, especially on the gross margin, but in general. So my question is kind of what's next?
spk02: Yeah, happy to start and also to chime in. So, Marcelo, as you can note, we have made relevant improvements in our overall gross margin, reaching 74% overall gross margin versus the target model of 75%. And on the subscription gross margin, we reached 78% versus the 80% of the target model. We issued the target model in our investor day last year, and we mentioned it was a mid-term target, like three to five years. We lapped the investor day already, so it's been a year since that, so now two to four years. And we have been positively surprised by our progress on the margin side, and we continue to go after this target model target. Once we are closer to it or we have more visibility on potential next steps, we will inform the market, but we are still working our way towards this target model of 80% subscription gross margin and 75% overall gross margin.
spk03: Thank you. Thank you very much.
spk05: Our next question comes from the line of Diego Kapolsky's. with Banco E2 BBA. Please go ahead.
spk07: Hi, everyone. Thanks for the opportunity to make a question. Actually, I have two on my side as well. First one, you guys detailed a little bit the services part in Argentina, but if you could give us an update about the the macro about what you you saw there we know that the hot sales event was strong but just want to hear a little bit better what you see uh like in like the latest data that you have and how you're thinking about the environment there and then the second question a little bit more broad-based about the whole um sas discussion as you guys know we've seen a lot of uh movements in the U.S. SaaS stocks because of AI and how actually that can change the SaaS business versus the PaaS business. So just wondering how you think about that for the VTEX context and especially opportunities or threats that you can find in developed markets like the U.S. with all of that. So thank you.
spk02: Yes. Hi. Hi, Thiago. Great. Thanks for the opportunity to share additional details on this topic. So on Argentina, as I mentioned on the guidance, Argentina has been a couple of percentage points headwind to our consolidated growth. And as discussed in our previous earnings call, predicting the situation in Argentina is always challenging, with no clear view of when its macroeconomic situation and its impact on consumption would improve. Consumption until April was more challenging than anticipated and was getting worse month over month. The second quarter imposed an additional challenge, given the hot sales special event seasonality of the country, which is similar to the Black Friday for Argentina. Once hot sales in Argentina passed, we felt our guidance for Q2 was de-risked. The event was better than expected across the board, and the Argentine Chamber of E-Commerce shared the market's good results. And we were also glad to see that during the event, our customers overperformed the overall market by a decent margin. And as mentioned before, we are still navigating an uncertain and volatile scenario in the country. Consumption appears to have slightly improved since hot sales in May, partly due to the extended free installment programs, but there are no clear trends to indicate that the country has entered its stabilization or recovery phase. With that said, although we are expecting some recovery of the country in the second half versus Q2, Argentina should continue to be a couple percentage points headwind in the V-tax consolidated FX neutral year-over-year revenue growth performance. With that, let me pass it over to Geraldo to answer the second question. Sorry. Okay, Thiago, could you repeat the second question?
spk07: Yes, absolutely. So just wondering how, because we've been seeing a lot of pressure on SaaS companies in the U.S., especially like Salesforce and others, because of AI, right? So there's been a lot of conversations in the market about changes, right, in the SaaS business because of AI, companies moving more into PaaS, internalizing functions. So just wondering how You guys at Vitex are thinking about that, positioning the business. So any thoughts, especially regarding developed markets that you have there?
spk06: Yes, so happy to take this one, Mariano, here. So AI will change a lot of the foundations for commerce in the world. But if you break down how it's going to impact, I believe and Vitex believes that the profitability of the company should be the first target. Macroeconomic demands the companies to go for it, and the AI should be the instrument of this kind of delivery. The LLM part of the AIs will do a kind of significant impact on the customer service. You can imagine that the customer service varies from 0.5% to 2.5% of the GMV of the retails and brands. And that can reduce, maybe, it's an assumption here, by 50%. So AI will deliver some value on the customer service. On the sales itself, all the tools that have predictions will be reinvented. So the search, the front end, everything will be affected by AI. Our bet, VTech's bet, is that we're going to leverage the models that are there as infrastructure. So VTACS is happy to explore the models that will be provided by infrastructure companies, like for example, Cinerise, like for example, OpenAI, NVIDIA, Meta, and we will leverage those models to deliver the best applications to our customers. We address the situation of developing AI pretty close to the goals of providing better revenue and better profitability for our customers. We are not deploying a huge amount of capital in AI, although we are moving R&D to delivery AI products add-ons to the customer base of Vitex.
spk04: And here, I'm Geraldo here, if I can also add, Tiago. I think I can link also this, you said about the the expansion in the US and all the changes here that is happening. And when the market moves, there's always opportunities to disruption. This is an opportunity that we will get if we leverage our software to all the scenarios that AI will bring to the consumers. You can imagine people changing the interfaces where they buy. And we can be a very good partner for our customers when they want to change and broaden the interfaces where people buy. You see that we always advertise Vitex as the e-commerce platform that also has OMS that is very close to the e-commerce platform. So having this omnichannel approach Being able to welcome a new channel for the consumers of our customers can be a huge opportunity for us in the new market that we're entering as they are changing. Let's remember also that AI is done with a lot of training. VTech is the commerce platform, the source of truth for attribution for all the orders that are generated in every channel, traditional channel or AI channel, let's say, in the future. We believe that having the source of truth for the attribution is very important for our customers and partners to develop their own models, to develop their capabilities on top of the rich data that we have custody of. That's why we are investing so much in security compliance capabilities to the data. We're investing in making the data available to partners and customers by upselling the data pipeline product that we are offering to them. And we, as Mariano said, I will just reinforce it, I do believe that the latest technology on AI, which is the large language model, are very convenient to the retailers to enable them to not only automate a lot of processes that today are very complicated and demand a lot of investments, but also to allow them to go to other channels and produce content that is high quality for all kinds of audience. I would say that AI is the materialization of retailers now. Every retailer, not only the big techs, can provide a very powerful and convenient experience to their customers. And we're there to support them and enable them to do that.
spk07: That's excellent. Really, one quick follow-up. Given that you have a lower TCO versus other competitors like these large ones, do you see that as an opportunity as well, given that there's been a lot of discussions to be, let's say, closer to the business outcome in terms of monetization, or not really? We're not there yet.
spk04: Yeah. When there is a disruption in the market, the value chain changes. People move, people make RFPs, people prospect other systems, and people prospect because they need to evolve. By next year, everybody's buying using a chatbot assistant. There's maybe thousands of retailers in the US that will need to adjust and will need to catch up with the technology. And then we will see an opportunity for us in the market that we are less mature to show our value. And yes, the low TCO for sure, especially if the interest rates are still in a challenging level, this can make an extra difference for the choice of our future customers.
spk10: Excellent. Thank you so much for the details.
spk11: Our next question comes from the line of Maddie Srage with KeyBank. Please go ahead.
spk10: Hey, guys, and thank you for taking the question.
spk09: I was just wondering if you could provide an update for maybe sales cycle length, if there's been any changes to re-platforming budgets that you've seen. And then I'm also wondering if you could give an update on what's kind of baked into guidance in terms of consumer spend expectations.
spk11: Thanks.
spk02: Yeah. Hi. Hi, Mary. Thanks for the question. So on the sales cycle and in corporate budgets, we we have been we seen a stabilization of our sales cycle. I think if we rewind the tape a little bit, going back to 2022 when inflation was high and interest rates were increasing, we did see a sales cycle lengthening and corporate budgets being more maybe short-term, low-hanging fruit focused. Throughout 2023, we saw an stabilization of our sales cycle and towards the second half of 2023, actually some improvement. Now in 2024, I would say that the sales cycle has been, you know, kind of stable versus how we close it last year. So it has not been, you know, neither relevant tailwind or headwind to our growth. And on corporate budgets, obviously, With high interest rates and money being more expensive, all corporations are more mindful of their budgets and they are focused on delivering a bottom line that's attractive. With our value proposition of having a lower TCO solution to our customers and flexible and easy-to-test solutions so they can test different go-to markets, I think this has been a positive pitch for us with our customer base and prospects. So, I mean, it's challenging, but it's something that we are navigating well, I would say, as you can see by the growth of our existing customer base, as well as new customers that we are adding. And then the second question, Mary, if you could please, that'd be great.
spk08: Yeah, perfect. The second question was just, can you talk about what you're expecting in terms of what's based in the guidance from a consumer and perspective for the rest of the year?
spk02: I can, yeah, I can start here, Mary. So as I mentioned on the question about the guidance, we are assuming For Q3 and onwards, similar KPIs than what we saw in Q2. On a same-source sales basis, we continue to see our existing customers growing their GMV in the Teams level. So that's something that's above what we are seeing for the overall e-commerce market. So it's great to see our customer base overperforming the market. Now, interest rates are still high. And when you look at consumer confidence across different countries, you see some volatility. And so it is still an uncertain macro out there. So we are not embedding in our guidance and forecasting. any recovery on consumer spending, we are also not really expecting a recession or embedding a recession in our numbers or decreasing consumer spending at this point.
spk08: Okay, perfect. And just a point of clarification, because you mentioned Argentina was kind of worse month over month. So are you kind of expecting that low point in terms of the consumer spend level from like Argentina specifically?
spk02: Yeah, I mentioned it was getting worse month after month until April, Maddy. Since then, we saw some recovery in May with the hot sales event. That's kind of like the Black Friday. But the country is still volatile, so we don't see a clear trend in Argentina at this moment.
spk09: Thank you so much.
spk02: Thank you.
spk05: This concludes our Q&A session. I will now turn the call back over to Geraldo Tomas, founder and co-CEO of VTechs, for closing remarks.
spk04: The second quarter has proven to be a standout period for VTechs, which has been marked by robust performance and strategic milestones. Our existing customers have demonstrated resiliency and success across diverse markets and seasonal peaks. This success underscores our platform capability to handle high transaction volumes, effectively target diverse consumer segments, and help our customers consistently outperform the market. We continue to experience a strong momentum in contract signatures, and our global ecosystem continues to mature, generating positive externality. As we continue to execute our profitable growth strategy and deliver long-term value, we're more confident than ever that we are well-positioned to achieve our vision of becoming the backbone for connected commerce. We appreciate the support of our investors and partners on this journey and remain focused on executing with excellence to capitalize on the significant opportunities ahead.
spk05: This concludes today's call. You may now disconnect.
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