XPO, Inc.

Welcome to the XPO Q3 2025 Earnings Conference Call and Webcast. My name is Stacey and I will be the operator for today's call. At this time, all participants are in a listen-only mode. Later, we will conduct a question and answer session. If you have a question, please dial star 1 on your telephone keypad. Please limit yourself to one question when you come up in the queue. If you have additional questions, you're welcome to get back in the queue and we'll take as many as we can. Please note that this conference call is being recorded. Before the call begins, let me read a brief statement on behalf of the company regarding forward-looking statements and the use of non-GAAP financial measures. During this call, the company will be making certain forward-looking statements within the meetings of applicable security laws, which by their nature involve a number of risks, uncertainties, and other factors that could cause actual results to differ materially from those projected in the forward-looking statements. A discussion of risk factors that could cause actual results to differ materially is contained in the company's SEC filings as well as in its earnings release. The forward-looking statements in the company's earnings release or made on this call are made only as of today, and the company has no obligation to update any of these forward-looking statements except to the extent required by law. During this call, the company may also refer to certain non-GAAP financial measures as defined under applicable SEC rules. Reconciliations of such non-GAAP financial measures to the most comparable GAAP measures are contained in the company's earnings release and the related financial tables are on its website. you can find a copy of the company's earning release, which contains additional important information regarding forward-looking statements and non-GAAP financial measures in the investor section on the company's website. I will now turn the call over to XPO's Chief Executive Officer, Mario Harik. Mr. Harik, you may begin.

Good morning, everyone, and thank you for joining our call. I'm here with Kyle Wismans, our Chief Financial Officer, and Ali Faghri, our Chief Strategy Officer. This morning, we reported another quarter of strong execution. Company-wide, we generated adjusted EBITDA of $342 million and adjusted diluted EPS of $1.07, both exceeding expectations. Excluding a non-recurring benefit in the third quarter last year, adjusted EBITDA grew by 6%, and adjusted diluted ETS by 11%. In our North American LTL business, we grew adjusted operating income year-over-year by 10% to $217 million and improved our adjusted operating ratio by 150 basis points to 82.7%, significantly outperforming seasonality. We've now achieved 350 basis points of margin expansion over two years in a soft-trade market, underscoring the power of our operating model. Importantly, we grew LTL-adjusted EBITDA to the highest level of any quarter in our history at $308 billion. The consistency of our performance highlights two inherent strengths of our business. First, it's our ability to drive above-market yield growth, and second, to optimize our network with high-impact proprietary AI and other technology. The foundation of our operational strength is our world-class service, and it's the most powerful catalyst of customer loyalty and margin expansion. In the third quarter, we reduced damage frequency to the best level in our history, and we improved on-time performance year-over-year for the 14th consecutive quarter. These improvements reflect the importance we place on delivering consistently for customers as a core tenet of our culture and the pride our team takes in meeting that goal. We're also optimizing our network so that our facilities, fleet, and technology work together to reduce re-handles, shorten transit times, and increase productivity. These operational gains are being supported by the investments we've made in our network and equipment, which continue to enhance service quality and drive long-term cost efficiency. Speaking specifically to our investments, we focus on high-growth freight markets, and we have one of the strongest NTL networks in the industry. We use the 30% excess door capacity in our network as a strategic tool, optimizing freight flows today while positioning to capture profitable share gains and stronger incremental margins as the cycle turns. On the equipment side, our investments have lowered the average age of our tractors to 3.6 years at quarter end, giving us one of the youngest fleets in the industry. A newer fleet, combined with the efficiency of our maintenance program, strengthens reliability, safety, and service performance. In the third quarter, it drove a 10% reduction in our maintenance cost per mile. Together, these investments are improving efficiency across line haul, dock, and pickup and delivery operations while ensuring we have the right capacity in place to support growth ahead. Turning to pricing, our service quality and focus on a more profitable mix drove another quarter of above market yield growth and margin performance. In the third quarter, we grew yield excluding fuel by 5.9% year over year and 3.1% sequentially. We also improved revenue per shipment, excluding fuel sequentially, for the 11th consecutive quarter. Underpinning this performance was the value shippers placed on our reliability and damage-free service. We're also seeing benefits from a richer mix of local accounts and premium services, both of which carry higher margins and contributed to the outperformance in the quarter. By rigorously executing our strategy, we're translating the strength of our service into industry-leading yield growth and meaningful margin extension. Turning to cost efficiency, our progress with productivity and AI continue to be a highlight in the quarter, while our reduced reliance on purchase transportation will insulate our cost structure when the cycle turns. Starting with purchase transportation, we improved outsourced miles to 5.9% of total miles, the lowest level in company history, and down from 25% a few years ago. Our lower reliance on third-party carriers gives us greater control over service quality and will support stronger incremental margins when truckload rates recover. Notably, productivity was the largest contributor to our strong cost performance in the quarter, enabled by our AI-driven optimization tools, which are generating measurable returns. In line haul, the models we deploy are driving meaningful reductions in overall miles run, as well as empty miles, and the impact of these gains accelerated throughout the quarter. More recently, we've rolled out automated mapping for door loading to streamline trailer utilization. This has already increased shipments per trailer by no single digits versus last year. Lionhalla presents our largest cost category at about $1.6 billion per year, so the efficiencies we realize here have a significant impact on our P&L. Pickup and delivery is another area where our implementation of AI solutions is showing strong potential and is in the early innings. Every local route we run is precisely optimized for time, distance, and number of stops. Collectively, these initiatives contributed to a year-over-year productivity improvement of 2.5 points in the quarter. This reinforces how quickly AI is gaining significance as a driver of our margin-out performance. And we're just beginning to unlock its potential. As these tools scale, we expect ongoing enhancements of productivity, margins, and the customer experience across our operations. In closing, I want to frame today's strong earning report within the context of the strategy that powers our model. Together, they keep us performing ahead of the market, independent of the macro. At its core, our model integrates a high performing network of capacity with key markets, advanced technology, and a culture that excels at delivering world-class service and results at scale. And our applications of AI are amplifying our strategy, creating new opportunities to meaningfully expand our margins. It's a dynamic combination, and as the cycle turns, we expect our momentum to accelerate, driving greater upside to margin and long-term value creation for our shareholders. With that, I'll turn it over to Kyle to walk through the financials. Kyle, over to you.

Thank you, Mario, and good morning, everyone. I'll take you through our key financial results, balance sheet, and liquidity. For the third quarter, total company revenue was up 3% year over year to $2.1 billion. In our LTL segment, revenue was also up to $1.3 billion. Excluding fuel, LTL revenue grew 1% year over year, supported by ongoing strength in our yield. On the cost side, our salary, wage, and benefit expense increased just 1% year over year due to productivity improvements. Our AI-driven tools helped offset the impact of inflation and the added labor costs from our insourcing initiative. We also drove additional efficiency gains across the network, including a 48% decrease in third quarter purchase transportation expense as we insource more line haul miles. Strategically, the insourcing we're doing now should significantly mitigate costs later when the cycle recovers and third-party carriers raise their rates. Depreciation expense in the LTL segment increased 11%, or $9 million, consistent with our strategy of investing in capacity and equipment to support long-term growth. Turning to profitability, company-wide adjusted EBITDA increased 3% year-over-year to $342 million. In LTL, adjusted EBITDA was up 9% to $308 million, and adjusted operating income was up 10%, to $217 million, both for company records. We also expanded our LTL adjusted EBITDA margin by 180 basis points to 24.5%, reflecting strong pricing and operational execution. In our European transportation segment, adjusted EBITDA was $38 million, and corporate adjusted EBITDA was a loss of $4 million. For the total company, Operating income was $164 million and net income was $82 million. Diluted earnings per share decreased to 68 cents, reflecting a $35 million charge related to a legal matter dating back to Conway in the 1980s before we acquired the company. On an adjusted basis, diluted EPS was $1.07, up 5% year over year. And lastly, We generated $371 million of cash flow from operating activities in the quarter and deployed $150 million of net capex. Moving to the balance sheet, we ended the quarter with $335 million of cash on hand after repurchasing $50 million of common stock and paying down $50 million on our term loan facility. Combined with available capacity under our committed borrowing facility, This gave us $935 million of total liquidity at quarter end. Our net leverage ratio was 2.4 times trailing 12 months adjusted EBITDA compared with 2.5 times in the prior quarter. Looking ahead, while we remain committed to investing in initiatives that support long-term growth, we expect our CapEx to moderate and free cash flow conversion to increase. This positions us with greater flexibility in continuing to return capital to shareholders while strengthening our balance sheet. With that, I'll hand it over to Ali to walk you through our operating results.

Thank you, Kyle. I'll start with the review of our LTL operating performance, where we continue to expand margins and deliver record third quarter adjusted EBITDA, despite a soft trade market. Shipments per day were down 3.5% year-over-year, and weight per shipment declined 2.7%, resulting in a 6.1% decrease in tonnage per day. Notably, both shipments and tonnage per day improved year-over-year versus the second quarter, a positive trend we expect will continue for the fourth quarter. One key driver of this improvement in shipments per day was our local channel, where we continued to take profitable share. high-margin local shipments now represent 25% of our total, up from 20% just a few years ago. This reflects the success of our targeted sales initiatives for these desirable customers and the strong appeal of our service quality. Looking at monthly trends compared with the prior year, July tonnage was down 8.7%, August tonnage was down 4.7%, and September was also down 4.7%. Moving to shipments per day, July was down 5.6%, August was down 3.4%, and September was down 1.5%. For October, tonnage is estimated to be down in the 3% range, in line with normal seasonality compared with September. Turning to pricing, we delivered another quarter of above-market yield performance, with 5.9% growth excluding fuel versus the prior year, as well as a sequential improvement. Revenue per shipment, excluding fuel, also increased sequentially for the 11th consecutive quarter, underscoring the momentum of our pricing initiative. We expect to improve pricing sequentially again in the fourth quarter, supported by our premium services and growth in the local channel. Underpinning this, our data analytics and proprietary technology are becoming increasingly adept at aligning pricing with the value we provide to customers. Turning to profitability, our LTL margins were exceptionally strong as we improved our adjusted operating ratio by 150 basis points year over year, exceeding our outlook. And we were the only public LTL carrier to expand margins this quarter. Sequentially, we improved our adjusted OR by 20 basis points in a quarter that typically sees 200 to 250 basis points of seasonal deterioration. It marks the first time we've achieved sequential OR expansion in a third quarter, aside from extraordinary years like 2020 and 2023, and it underscores the continuous improvement that is a hallmark of our strategy. Looking at our European transportation segment, we continue to grow the business and strengthen its position against the challenging macro backdrop. We increased third quarter revenue 7% year over year while gaining wallet share with existing accounts and new customer wins. Adjusted EBITDA once again outperformed typical seasonal patterns, reflecting discipline execution across our operations. In addition, we grew the sales pipeline by high single digits, putting us in a strong position to capitalize on rising demand in key markets. To close, I want to highlight what continues to set our performance apart. Our LTL results reflect industry-leading trajectories for profitability, cost efficiency, and operational excellence. We're consistently generating above-market yield growth earned through our service while also increasing the contribution from high-margin local customers and premium services. Pricing is a key driver of our margin outperformance with a long runway to continue compounding these gains regardless of the macro environment. And on the cost side, our deployments of AI are adding to the bottom line, driving meaningful improvements in productivity and network efficiency. All of these structural advantages are independent of the cycle contributing to our outperformance today while positioning us to accelerate earnings growth as freight volumes recover. Now, we'll take your questions Operator, please open the line for Q&A.

Thank you. We will now be conducting a question and answer session. If you would like to ask a question, please press star 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star 2 to remove yourself from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star key. Please limit to one question and one follow-up. First question comes from Ken Hexter with Bank of America. Please go ahead.

Hey, great. Good morning, Ali and Mario and Kyle. I guess just a great job on operations and insourcing. I mean, just continued cost controls. But the key here, I guess, is the October tonnage you just noted was down 3%. Industry leader is, I guess, four times worse than that. Maybe, Mario, if you want to talk a little bit about is that the system is now enabling you to address customers faster, better on pricing, and then maybe talk about how you expect to outperform seasonality and then carry that over to your thoughts on margins into fourth quarter.

Thanks, Ken. Well, if you look at October tonnage for us, that would be down in the 3% range, which we still have a few days here to close out the month, but this is where we expect it to be. And that's largely in line with typical seasonality from the month of September into the month of October. Now, if you think about the reasons of the outperformance, a lot of that goes back to our strategy is fighting on all cylinders. I mean, from one perspective, our service product has never been better. We are onboarding more small to medium-sized customers than we've had in the past. So far, year-to-date, we have added 7,500 local customers, and here this last quarter, we added another 2,500 local customers, and that's paying dividends. And when you look at premium services that we are launching, customers are taking advantage of that. We want to be there for them. And these are services that customers are asking for. And they come at a higher yield. They come at a higher margin. But they also check the box where these are things we were not doing in the past for our customers. Over the last year and a half, we launched a half a dozen of these services. Here, the latest one was grocery consolidation in the seventh quarter. And we're seeing more momentum accelerate in those premium services as well. So these are some of the factors why we're seeing, again, an outperformance when it comes to the volume side. When it comes to the margin outlook, typically for us in the fourth quarter, we see a sequential increase of OR of 250 basis points from Q3 to Q4. And we do expect to continue to materially outperform that seasonality here in the fourth quarter. And this implies that OR will also improve meaningfully on a year-on-year basis and accelerate versus where we were in the third quarter on a year-on-year basis is our current expectation. And that's what put us on the path towards delivering on our full year output 100 basis points of water improvement. Now, keep in mind, Ken, this is the second year in a row where we meaningfully outperformed the industry, and that's our expectation. And we're still in the early innings. I mean, if you roll forward, obviously at some point in a soft macro, we're improving margin. And whenever that cycle starts turning, we're going to improve it even more.

Wonderful. Appreciate the time. Thank you, Mario.

Thank you. Next question, Scott Groop with Wolf Research. Please go ahead.

Hey, thanks. Good morning. So, Mario, just to follow up, I know you said you expect to outperform seasonality on OR and Q4, but any sort of color, magnitude, and then, you know, I think any way you look at it, right, you're exiting Q4 with a lot of year-over-year margin improvement. I know it's early, but Any way to think about, you know, any early thoughts on how to think about margin improvement into next year?

Yeah, I'll start with next year, just kind of to give some color on it, and then I'll have Ali just cover with more detail support for us. But if you look at next year, you know, obviously we do expect a strong year of both OR improvement and earnings growth in 2026, and this is even in the current soft macro environment, so without assuming any any macro recovery yet, which is not what we're hearing from customers, by the way. Customers are starting, we're hearing more and more from customers that they do expect a recovery in 2026, but we'll see what the macro has in store. But even without a macro recovery, we do expect to improve both OR meaningfully and earnings as well. Now, we will talk more about the specifics of 2026 once we report the fourth quarter. But at a high level, just from a building block perspective, we're going to continue to benefit from another year of above-market yield growth. As you know, Scott, we have the only trajectory to bridge the gap between us and best-in-class on yield, and we still have 11 points to go get over the years to come. In premium services, we're still – I would say in the early to middle innings in terms of getting to the 15% target of accessorial as a percent of revenue. If you think of our local accounts for small to medium-sized businesses, We are currently in the 25% range of the book is those kind of customers. And I would also get up to 30%. It's going to take a number of years for us to get there. So we still have a lot of runway in terms of all the initiatives that we are driving to deliver that above market field growth. And the second category, which we're very excited about, It's on the cost side with AI. We've launched multiple capabilities here in the second and third quarter that have paid dividends, and all of these are incremental to what we're doing. And we have another number of initiatives that are currently in pilot that are also showing very early signs of great numbers here that we're going to be able to improve our productivity even further as we head into 26 and 27 and beyond as well. So all of these are the levers that will enable us to dive this kind of performance, and this is without a macro recovery. And Scott, this is Ali.

On the fourth quarter, from a margin perspective, as Mario noted, we do expect to materially outperform seasonality here in the fourth quarter. If you just take the 100 basis points of OR improvement we expect for the full year, that would imply a modest sequential increase in our OR as we go from Q3 to Q4, but obviously much better than the typical 250 basis points of seasonal increase that we normally see as we go to the fourth quarter. And I think more importantly, Scott, what that implies is a pretty meaningful acceleration in our year-over-year OR expansion relative to the 150 basis points we just delivered here in the third quarter.

Okay. So we're in the ballpark of like 250 base points of year-over-year improvement.

That's in the right range, Scott.

Okay. Thank you, guys. Appreciate it.

Next question, Jonathan Patel with Evercore ISI. Please go ahead.

Thank you. Good morning. It sounds like as we look past the fourth quarter, yield is going to continue to be one of the biggest drivers, especially if we're not expecting much of a macro improvement. Can you walk through some of these cost line items and how we should think about the cadence going forward? It seems like PT is maybe getting to about as low as it can get to. Correct me if I'm wrong. So a lot of these AI initiatives, productivity, et cetera, does that mostly come out of maybe some of the bigger cost line items, salaries and wages, et cetera? just as a helpful framework to think about all our improvement potential next year without any volume.

You got it, Jonathan. So first, Jonathan, when you think about the VT insourcing, that's only a modest cost benefit for us in 2025 even. And the reason why, when we insource third-party line haul, we've hired people so that would show up in the salary, wages, and benefits lines. And we also added equipment, sleeper cab trucks for our road flex operation, and that shows up in both depreciation and a higher set of miles from a maintenance perspective. The cost per mile there goes up as well. On a net basis, if you look at the reduction in purchase transportation expense on the D&L and the addition of these incremental costs, that's only a very small cost benefit that we had in 2025 and here in the third quarter as well. The outperformance on the cost side had been coming from a better productivity. So if you think about it in the third quarter, we improved productivity, which we measured as labor hours per shipment, has improved by two and a half points. despite shipments being down about six points. And that's the bigger part of the outperformance. But we're still in the early innings of delivering on these improvements. If you take a step back and you look at all the things we're doing from a technology perspective, from a field execution perspective, our operators in the field are just killing it. And you think about being able to manage and giving them the tools to be able to be more successful as well. We do expect that to compound over time and go up further on the cost side. The best way to think about it would be we have wage increases that obviously cause our overall costs to go up and other cost inflation, and then the offset debt with productivity and how we're operating and moving freight across the network as well.

Thank you, Mario.

Next question, Jordan Allager with Goldman Sachs. Please go ahead.

Yeah, hi. Good morning. Just sort of continuing out, maybe just thinking longer term, and let's say we get to the point of inflection on tonnage. With all that you've done on PT and insourcing and these productivity benefits you're talking about and technology, et cetera, when we get to that point of inflection, can you maybe talk to how you're thinking about incremental margins, you know, whenever that turn actually is, whether it be next year or whenever, and what can we see, or how do you feel that leverage will look on incrementals? Thanks.

Sure, Jordan. It's Kyle. So, if you think about incremental margins, we'd expect those to be comfortably above 40%, and if you think about the major drivers for that, yield obviously is going to be the biggest contribution to the top-line growth, and that's going to support a really strong flow through the bottom line. And as Mario talked about, from a yield initiative standpoint, We're still in the early innings, and there's a lot of runway to growth, whether it's growing premium, as we've talked about, increasing local channel or otherwise. And if you think about it as demand recovers, again, we're in a great position to deliver those based on the structure we've put in place. So, obviously, the PT coming down is going to insulate us from rising truckload rates. That's going to give us strong operating leverage. And you couple that with having world-class service and 30% excess capacity, we'll be in a great position to capitalize on a demand recovery in the market. Thank you.

Next question, Stephanie Moore with Jefferies. Please proceed.

Hi, good morning. Thank you. I wanted to talk a little bit about, you know, maybe we think about the multi-year pricing opportunity. Clearly, you've made a lot of strides this year that will also create, you know, more difficult comps in 2026 as well. So barring we still don't see a major improvement in the volume environment, What's your degree of confidence that you can continue to see, you know, strength on the pricing front, you know, as you think out over the next 12 months? Thanks.

Thanks, Stephanie. Well, if you take a step back and you think longer term, today the pricing, when we started our plan a few years ago, the price differential between us and BestSync last was 15 points. And this is obviously ex-fueled and normalized for the network versus our network. And today, although we are in the trough of the freight cycle, that differential is at 11%. Now, we've always said it's going to take us five plus years for us to bridge the entire gap, and that's what kind of gets us excited about the future, is that the run rate on a lot of these initiatives are, you know, either in the early or middle innings, depending on the initiative, for us to be able to continue to drive that above-market yield growth. Now, if you think in the current market, the way we think about it, when we started our plan, we had roughly around 9% to 10% of our revenue came from what we call accessorial revenue. So these are premium services where, let's say, you're moving your shipments for a customer in and out of a trade show, as an example. You would be charging a small incremental charge associated with that. And our goal is to go from 9% to 10%, up to 15%. As of last quarter, we were at 12%. So we have another three points to go, and we expect to get that roughly about a point a year over the next three years. If you look at small to medium-sized businesses, when we started our plan, we were under-clubbed in that area. We were about 20% of the book was those type of customers. And now we've been able to add more and more of these customers with up to 25%, and now we're off the mix being small to medium-sized businesses. And our goal is to get to 30% at a clip of roughly, you know, call it a couple of points per year. And every couple of points per year of more small to medium-sized businesses is an incremental half a point of yield that we get just given these are smaller customers that typically operate at a higher margin as well. So we have another, you know, call it two and a half years of front rate on that specific level for us to go. And then the last one was when we started the price differential on contract renewals. was approximately about eight points. And our plan was to scale that difference about the point per year. And we are a few points in, so we have another five years, call it, of incremental price we can get, given the great service product we're offering our customers, to bridge that gap as well. So the way we think about it, again, it's a big opportunity. It will take us a number of years to get there. Even the soft break macro we're delivering now for a few years in a row above market yield improvement given those levers, and we expect that to continue through the years to come. And when the cycle turns, that's going to accelerate even further as well.

Just one quick follow-up. I know you gave some commentary about moderating CapEx, and if we kind of put the pieces together in terms of your expectations on what we just talked about on yield and expectations to continue to grow margin through 2026, can you talk about what that means from a free cash flow standpoint?

Yeah, Stephanie, so if you think about free cash flow, just starting with CapEx for this year. So, I mean, from a CapEx standpoint, we're going to moderate a couple points, anything on a percent of revenue basis. So last year, about 15%. This year, that'll come down a couple points. And again, we're laughing at your significant expansion from a service center standpoint, and that's really a one-time spend in nature, as well as some of the fleet investments will come down as we've made a lot of progress on our line hauling source. So if you think beyond this year, That capex number is probably closer to the midpoint of our long-term guided range. We said 8% to 12%. We're probably somewhere in the middle of that. So what that's going to do for us is really help us drive even more cash when you think about next year. I mean, this year, I think we're going to grow north of $400 million from a free cash perspective. And again, we're generating higher income. We'll get some benefit from lower cash taxes and then lower capex coming through. And I think in the long term, as EBITDA continues to accelerate and earnings grow and we have a lower capex profile, we're going to generate much more cash in the future.

Thanks, guys. Appreciate it.

Next question, Sadie Schimel with CMO Capital Markets. Please go ahead.

Yes, good morning. I wanted to see if you can give us some kind of guideline of how to think about your pricing for the fourth quarter. You said that it would improve quarter over quarter. Are we still looking at something in that 5% to 6% range? And as we go into 2026, like, are you seeing 150 basis point? I suspect that you're like 100 to 150 basis point kind of premium pricing, do you think that continued to be sustained as we go to 2026 based on some of these levers that you just talked about Mario, as far as what's driving that premium pricing?

Yeah, I thought on 2026 and the long-term, Fadi, so we do expect to continue. As I mentioned, if you look at it on the assessorial side, we have a point. On the small to medium-sized businesses, we have a half a point. So all of these will be incremental to what the market is doing. Now, obviously, as you know, if the market goes up and down, whatever the market does, I would also outperform it based on the company-specific levers that we are driving. It's how we think about it.

Yeah, Fadi, and if you think about it, you know, from the fourth quarter, on a year-over-year basis, we'd expect X fuel to be in a similar growth range on a year-over-year basis to what we saw in the third quarter.

Okay, great.

Thanks.

Next question, Chris Weatherby with Wells Fargo. Please proceed.

Hey, thanks. Good morning, guys. You know, maybe two quick questions here. First, if you think about tonnage in the fourth quarter, obviously in line, or maybe I guess the third 3% decline in October, can you think, can you talk a little bit about what normal seasonality might mean for the full quarter in 4Q? And then if you think about just sort of the pricing environment, maybe more broadly. There's been some concern about pricing in LTL, particularly given where TL is now. I don't know any thoughts there, maybe contract renewals. It seems like the pricing environment is still fairly stable for you. You're getting better than sort of industry levels. Just maybe some comments broadly on how you think the competitive environment looks today.

Good morning, Chris. I'll start with the fourth quarter volume. So October, as you know, for us, tonnage was down in that 3% range year over year. Now, if you just roll forward normal seasonality for the rest of the quarter, that would imply full quarter tonnage being down in a similar range year over year as the month of October, perhaps a little bit higher when you factor in the tougher comps in November and December. But for the quarter as a whole, we would expect it to look similar as what we saw here in the month of October.

And on the pricing discipline, Chris, so we continue to see a constructive industry pricing environment. Going back to your question on contract renewals, for us, these accelerated in the third quarter versus where we were in the second quarter. And at a high level, I mean, although we have been in a soft freight market, you know, customers have been in a freight recession now for three years, yet to continue to see that very strong industry pricing. And there's a few reasons for that. I mean, if you take a step back, This business is a cost inflationary business. We have to invest in equipment. We have to give our employees more wage increases. We have to invest in service centers. And customers do understand that for us to be able to provide that service, we need to be able to invest in our network. And on the industry capacity side, if you look over the last few years, there has been a significant amount of capacity to exit the market. When you look at pre-COVID levels compared to where we are today, you have 10% less industry terminals, and you have roughly around 5%, 6% less doors. And if you compare it to pre-yellow bankruptcy to where we are today, both terminal count in the industry as well as door count is down in that mid-single-digit range. So a lot of the conversations now we're having with our customers, you can tell that all concerns of when that cycle starts turning, they want to make sure they're working with a carrier that has the capacity to be able to support them while delivering a great service product for them as well. And all these things lead to that, again, very disciplined industry where pricing stays steady. And, again, we have to invest, and that cannot manifest itself in the pricing environment there as well.

Okay, got it. Thanks very much for the time. Appreciate it.

Next question, Richa Harname with Deutsche Bank. Please proceed.

Hey, thanks a lot. So just piggybacking off that last question, maybe Mario, you can just flesh out a little more around the competitive environment in terms of like maybe what your customers are saying, any, you know, down 3%, something very special is happening at XPO, but it seems like the broader industry is struggling a bit more. So maybe you can talk about, like, again, just what customers are saying regarding overall macro trends and when maybe we could look forward to coming out of this malaise. And then, yeah, in terms of, like, you know, you just said that certain customers are leaning more into quality. Just talk about who's really struggling out there. Is it, like, on the private side, are you noticing more service disruption and are you benefiting from that and taking share from that category of the market? Thank you.

Yeah, thanks, Risha. Well, if you look at the customer demand, as you know, every quarter we do a survey with our top customers, and we just wrapped up here the third quarter one last week. And what we're hearing from customers for the fourth quarter has been consistent with what we've been hearing from a trade recession perspective, where demand is still soft. We're not seeing the underlying tone from customers for the fourth quarter, so as we close the year, be bullish or bearish. It's kind of somewhere in the middle. It's fairly neutral on the demand side. Now, we are seeing differences between customers. Some customers are doing better than others, depending on the segment of our industry they are in as well. Now, that said, for 2026, we are hearing more optimism in terms of the overall demand outlook. A large number of customers now expect an acceleration in 2026, which is encouraging to hear. Now, if you take a step back, in our industry, the LTL volumes are correlated with the ISN manufacturing index, which has been, as you know, sub-seasonal now, sub-50, for the better part of three years. However, when you look at periods of change in the Fed fund rate, there is an inverse correlation between the ISM manufacturing index and the Fed fund rate. So you can imagine a declining rate environment is going to over time lift up the ISM and lift back up the industrial manufacturing economy here in the country. The second area is around the big, beautiful deal. That's simulating customers thinking about pulling forward that capital or stop delaying that capital deployment to a certain extent to make sure they can take a benefit of that. You also hear about the stability around tariffs. I think tariffs have impacted the economy this year, given there was more uncertainty. So a lot of companies deferred their capital deployment accordingly. But if you think about all of these things, they are converging to 2026. A lot of these things would be behind us in the back view mirror. But it's very tough to call the macro. I mean, what customers are saying, they do expect an acceleration. But there's a lot of moving parts here with more leaning towards the positive side. Now, if you break it down between the type of customers, in the third quarter, retail performed relatively better than the industrial counterpart. On the industrial side, which is two-thirds of our customers, machinery, electrical equipment, HVAC were stronger, while equipment or industrial for ag was a bit softer. But overall, I mean, obviously, you see where the ISM is at. Again, it's tough to predict environment, but there is more optimism on 2026 and looking forward. In terms of other carriers... It's tough to tell because it's not necessarily that you have one carrier that would struggle across the entire book, but you have certain regions and certain lanes. And that kind of changes, again, depending on the region, which carrier it is, and which customer it is as well.

That's helpful. Thank you so much.

Next question, Tom Waterwood with UBS. Please proceed.

Yeah, good morning. So, Mario, I wanted to get your thoughts on the next upturn and how important volume growth or share gain is. You know, it does seem like, you know, whether you're the private players, like, you know, whatever SEs are now, or whether you're kind of OD sitting there with 35% access capacity, there are a number of players that are like, yeah, hey, when the market is stronger, we're going to take share. And then you got FedEx, right? It's kind of a wild card. I'm just wondering, you know, you're improving service, getting a lot of price, which is great. do you need to take share in a freight upturn to kind of make your plan work? Or is it just like, hey, you can grow the market and you continue to get better pricing and you really do very well from a financial, kind of a margin earnings perspective, even if you're not growing above the market. So just thinking about kind of how important that volume lever is and beyond market growth when you think about the next upturn.

Well, if you take a step back, I mean, for us, in the next cycle upturn, obviously, as Kyle mentioned earlier on, the incremental margins would be off the charts. And in a volume growth environment, you would have effectively earnings growing also at a very, very fast clip. Now, how we get there, there are three dynamics at play. There is a pricing dynamic or a yield dynamic. There's a volume dynamic and there's a cost dynamic. And the beauty of it is that in the up cycle, all of these actually go in the right direction. If you think about it, last year, even in a declining tonnage environment, we've improved margins by 260 basis points. This year, with tonnage being down in a single digit plus range, we're improving margins meaningfully as well. So you can only, if you roll back into the model, what tonnage increases, yield increases, and cost improvements would do, you have mega increases in terms of earnings and margin expansion. And now in terms of how we get there, first starting with yield, if you look at our industry, since the bankruptcy of Kielo, And since COVID, you've had the private carriers have been up on tonnage over that period of time, while the public carriers are more down on tonnage. And the industry as a whole is down in the mid-teens. And that's pretty close to what you see if you look at U.S. census data for industrial companies that we service in LTL. They have a similar amount of volume decline over the same period of time, about 16 to 17 points. Not revenue decline because they offset that with pricing, but volume declines. So as the industrial economy starts coming back, you have all of the mid-teens range of tonnage that is waiting to come back into LTF. When that tonnage starts coming back, you have the private carriers who some have added some capacity, but they will get tapped out on capacity faster than what the public carriers would be able to do. and carriers that had the excess capacity. We today, as a flat sorter, we are north of 30% excess capacity, similar to the best in class carrier. And we would be able to support our customers there who would be there for them in the context of that upside. Now, we don't want to be the biggest market share gainer. We want to increase market share. We want to grow market share, but we don't want to be number one. If you think about it, it's all about the mix of business that we have and accelerating our yield growth associated with that as well. So we want to be the number one performer on yield improvement over that period of time. And the third dynamic on this one, Tom, is around cost control. If you look post-Cielo bankruptcy, volumes were about seven points better than seasonality from Q2 of that year to Q3 of that year. And during the following two quarters, we improved productivity by seven points and five points, so call it in the mid to high single-digit range. You couple that with the new AI initiatives we're launching. you can see in an increasing volume environment, productivity not improving one or two or three points. You would see productivity even improving at a faster clip. You would see line haul density improving as well in our network. And all of these would drive lower costs on a per unit basis, which leads to higher margin expansion and more earnings associated with that as well.

Do you have a quick thought just to follow up within that on what your kind of productivity metric is we should really focus on? You've got a lot of You know, a lot of things going on with AI and productivity, and then you got the operating leverage. But what metric or one or two metrics we should look at just to kind of see the tracking on productivity?

Well, overall, every quarter we kind of give an update on, we typically count it because we want to combine it all together as labor hours per shipment. And this is what improved over the last quarter by two and a half points. and accelerated from where we were in the first half of the year. But internally, we use three predominant KPIs. One is around how many pallets per person per hour are we moving on our docks? What is the stops per hour we're seeing in our pickup and delivery operation and our city operation? And in line haul, it's a combination of what we call load average, which is how much weight are we putting in a public equivalent of a trailer, and what we call load factor, which is a component of miles and tons. But ultimately, when you combine all of these things, we look at them on a, eventually you see it in the salary, wages, and benefits line that would offset the cost inflation we would be seeing in wage inflation. But we typically give hours per shipment as a proxy to these KPIs.

Next question, Brian Offenbeck with J.P. Morgan. Please go ahead.

Hey, good morning. Thanks for taking the question. Maybe just two quick ones on the demand side. Are you seeing anything from the government shutdown from a direct or indirect effect? And I know you guys talk more about grocery, and we've got the SNAP funding running out in a couple of days here. So do you think that would have any sort of meaningful impact? And then just maybe more broadly, truck markets got some optimism here that it might be recovering or stabilizing increasingly. Any updated thoughts on how that's affected your book of business currently, either from a consolidation or direct competition perspective? Thanks.

Thanks, Brian. I'll try to cover all of them. If I miss one, just let me know. But first, starting on the government shutdown, we don't expect that as being impactful overall to LPL volumes. I mean, usually, at least for us, we don't do much government freight as any, and I believe most of our peers fall in the same category. So there's no direct impact from that on LPL overall demand. On some of the company-specific items that you mentioned, like grocery consolidation, that's a great opportunity for us because when you look at that market as a whole, it's north of a billion of size, is what we estimate it to be. It's an attractive market. It's a high margin market because effectively we use our network to help grocers consolidate freight from multiple inbound shippers into their locations so they can free up their docks and have a more organized operation. And obviously, in our case, because you get that density at delivery, that kind of helps quite a bit in how we operate that business. And historically, we've been under clubbed in that market, part of the market. We had a very small share compared to our overall market share in the industry. And we did enhance this offering in the second quarter. And so far, here last quarter, we achieved preferred carrier status. with six large grocers and we have a pipeline of an incremental 100 plus customers that we are going after in that space. So we do expect that to be a growth market for us because we haven't been participating in it in the past as an example. In terms of the Truckload capacity impact to the LTL industry. We historically said, Brian, that if you think of the direct conversion, it's small. It's sub-1% of LTL freight. Typically, it's over that 15,000-pound mark. It might make sense in the drop of the truckload cycle to move it to truckload. When capacity exits, that would be a modest improvement. You would get to see that point come back into LTL. The second area is that we estimate that customers use TMS systems to consolidate LTL to truck load where it makes sense. And we estimate that to be in the low to mid single-digit range. We call it the couple of points of volume that would have left LTL and went to truckload. And as truckload rates recover, that's going to convert back to LTL as well. So you're talking, you know, call it in the low to mid single-digit range of incremental tonnage that would come with truckload rate coming back into LTL.

Thanks, Mario. Appreciate it.

Next question, Jason Seto with TP Cow, and please go ahead.

Thanks, operator. Hey, Mario and Tim, congrats on the very solid quarter. You know, you guys mentioned, you know, utilizing AI a bunch to sort of help, you know, improve your place in the LTL market. Can you maybe dive into that a little bit more, talk about some of the things that you guys sort of maybe have in the works now for the future, and then where do you think you are versus the rest of the peer group in terms of your adoption of AI in the marketplace?

Well, first, Jason, for us, it's a very, very exciting area of development. And it first starts, I mean, as you know, for the better part of a decade, we have been investing in our technology infrastructure. So unlike other carriers, we don't use mainframes, for example. We don't use old-school systems that are all cloud-based and all hosted with Google Cloud. And this enables us to actually move quicker on being able to embed AI capabilities within the frameworks, within the applications that we are launching. But going to your question, there are five areas where we are applying AI in at different levels of maturity. Some are still in pilot. We're in the process of rolling out, and some have already rolled out. But two of the five areas are top-line revenue generating, and then three of the areas are cost-savings related. On the top line, we are rolling out AI pricing bots that effectively can crunch tens of millions of data points and be able to provide better pricing for customers at the lane level and do this in a very, very effective way. We're still in pilot in that capability, and that would help us continue to ensure our above-market yield growth as we get smarter in how we price. Number two is assisting our salespeople through AI tools. For example, we built our own AI lead scoring set of algorithms where effectively the AI analyzes, again, in that case, hundreds of thousands of customers. of who would be a good shipper with XPO. So to give you an example, today if you have a shipper whose location is two miles down the road from one of our terminals that is an industrial manufacturer, that obviously is going to have a high propensity of wanting to ship XPO with LTL. Versus if you have a company that doesn't necessarily move freight, that is 100 miles away from an STO terminal, then obviously that would be less attractive for us. So we're adding, and we're also launching tools that have our sellers become more productive too. We just recently launched a tool that helps organize our seller's day. It even routes their customer visits. to make it more effective for them to be able to see the most amount of customers in a given day in that local market. But these are two set of AI capabilities we're launching for offline growth. And there are three set of capabilities that we are launching on the cost side. And these are in line haul, in pickup and delivery, and in dock efficiency. Starting with line haul, we just, as I mentioned earlier, we launched a new AI model that helps us with managing exceptions in our line haul network. And we launched that in the second quarter and further enhancements in the third quarter. Jason, just to give you an example, just this capability alone reduced our empty miles by 12%, our diversions by more than 80%, and reduced our overall line haul miles for the same amount of freight in the low to mid single digit range. On pickup and delivery, we are still in the early innings of launching enhanced route optimization algorithms. We're currently in pilot just in four terminals, and we're seeing great early results of those AI capabilities. Then on the dot side, we already have done tremendous progress there. Our smart tool with labor forecasting and how we manage how much headcounts you need for every shift. When does the shift start per person? When does it end per person? All of that is being done by AI as well. And all of these tools ultimately are in the hands of our great operators in the field who can then execute on that and deliver the kind of numbers we are delivering here.

I appreciate all that great color. I guess my follow-up would be something we haven't talked about much, which is Europe, and maybe you can give sort of the backdrop and the outlook for Europe, and are there any countries that are showing some strength that you talked about, some of the positivity from your customers in the U.S.? ?

Jason, this is Ali. So our European business continues to outperform it in a soft macro environment. Here in the quarter, we grew organic revenue for the seventh consecutive quarter. Specifically, we're seeing outperformance in the UK, and we've also accelerated pricing growth for the second quarter in a row. And all of that translated to adjusted EBITDA here in Q3, outperforming normal seasonality here. And we'd expect that to continue here into the fourth quarter as well. I think typically what we see as we move from Q3 to Q4 is that EBITDA steps down, call it in that $10 million range sequentially. However, similar to the third quarter, we would expect to outperform that normal sequential step down in the fourth quarter driven by the outperformance of the business.

Next question, Vasco Majors with Susquehanna International Group. Please go ahead.

Thanks for taking my questions. Maybe to follow up on Jason's questions, bigger picture, when we look at Europe, it's, you know, call it 5% of your earnings and operating income, 10% of EBITDA, but it's, you know, over 40% of consolidated operating expenses. And when you take a step back and think about, you know, cost takeout and profit improvement opportunities, like what's directed to specifically at Europe, and is there an opportunity to really move the profit contribution up a lot higher on that low base of profit but high base of expenses? Thank you.

Thanks, Bascom. Well, similar to what we – obviously, the lion's share of our focus is on our North American LTL business. given the profit contribution as you highlighted to the overall company. But for Europe specifically, there are multiple levers that we are pursuing for growth. As Ali mentioned earlier, we're obviously outperforming seasonality on profit growth from Q2 to Q3. And same thing with growing overall revenue in that business as well. But there are multiple cost takeout opportunities as well associated with that business and higher efficiency. Today, we're either number one, two, or three in LTL and truckload and in warehousing in Western Europe. And we also have a plan to expand margins. Now, I don't think the margin expansion in that business is going to be, you know, anywhere near the magnitude of what you see here in an open American LTL business. It just has different costs. But at the same time, we are working on similar initiatives. And you can see it here with performing better than seasonality on the profit line. And we do expect it to do better in a good clip. in 2026 as well, despite the softer trade macro in Europe. As I said, ultimately, our goal is to sell that business. Our goal is to be a pure-play North American STL carrier. We're patient. We want to make sure we get the right price for it. And whenever the time is right, we're going to sell that business and become a pure-play North American STL.

Next question, Christopher Cunn with the Benchmark Company. Please go ahead.

Yeah, hi, good morning. Thanks for the questions. I appreciate it. Just thinking longer term, I mean, your shipments have exceeded best in class. It seems like the pricing opportunity could be even beyond the timeframe you've given, and the service levels have been good. I mean, is there any reason over the long term that your OR can't actually exceed best in class?

Well, today, if you look at the OR differential, So more than the lion's share is driven by price and a combination of mix and price through the three levers I mentioned, Chris, earlier on. But if you break it down, I mean, when we started our plan, I think the margin differential was about 15, 16 points. And now that's down to about half of that, about 800 basis points, which is the remaining runway that we have. But as I mentioned earlier on, our price differential on a normalized basis is 11 points. And that goes back to actually operating our network more cost-sufficiently, given some of the AI tools and the optimization that we use machines for to be able to optimize our cost structure. Now, if you think over time, as we bridge the pricing gap, there's no reason why our overall numbers are going to get down to the 70s and the mid-70s and the low 70s, kind of our expectation over the years to come is how we think about it on the longer term.

Yeah, that's helpful. Thanks, Mario. Appreciate it.

Thank you. I would like to turn the floor over to Mario for closing remarks.

Well, thank you, Cece, and thanks, everyone, for joining us today. As you saw in our results, our strong execution extended our track record of continuous improvement, and while expanding margins in the trough of the cycle, and we're positioning the business for years of outperformance going forward as well. With that, operator, please have the call.

This concludes today's teleconference. You may disconnect your lines at this time, and thank you for your participation.