ZTO Express (Cayman) Inc.

Good day, and welcome to the ZTO conference call and webcast to announce the fourth quarter and full year 2021 financial results. All participants will be in a listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star, then one on your touch-tone phone, To withdraw your question, please press star then 2. Please note this event is being recorded. I would now like to turn the conference over to Ms. Wei-Ping Yen, Chief Financial Officer. Ms. Yen, the floor is yours, ma'am.

Thank you, operator. Hello, everyone, and thank you for joining us today. The company's results in an investor relations presentation were released earlier today and are available on the company's IR website at ir.zto.com. On the call today from ZTO are Mr. Mason Lai, Chairman and Chief Executive Officer, and Ms. Hui-Ping Yan, myself, Chief Financial Officer. Mr. Lai will give a brief overview of the company's business operations and future plans, followed by myself who will go through financials and guidance. We will both be available to answer questions during the Q&A session that follows. I remind you that this call may contain forward-looking statements made under the safe harbor provisions of the Private Security Litigation Reform Act of 1995. Such statements are based on management's current expectations and current market conditions and operating conditions and relate to events that involve known or unknown risks, uncertainties, and other factors, all of which are difficult to predict and many of which are beyond the company's control which may cause the company's actual results, performances, or achievements to differ materially from those in the forward-looking statements. Further information regarding these and other risks, uncertainties, and factors are included in the company's filings with the U.S. Securities and Exchange Commission. The company does not undertake any obligation to update any forward-looking statements as a result of new information future events, or otherwise, except as required by law. It is now my pleasure to introduce Mr. Mason Lai. Mr. Lai will go through these prepared remarks in their entirety in Chinese before I translate for him in English.

In the same period, we achieved a net profit of $1.7 billion. In the same period, we achieved a net profit of $1.7 billion. has increased by 35%. 2021 has been an unusual year. Despite the ongoing COVID-19 pandemic, the global environment has become more and more complicated. The fast-paced industry has been competitive, and the central government has been focused on its own interests. In the face of uncertain situations, it has maintained a stable growth rate. With 22.9 billion units of business, to become the world's first courier company with a sales volume of more than 2 billion units. The market share has steadily increased to 20.6%. The new generation of Chinese people has achieved good progress in emphasizing brand value, optimizing business management, and improving comprehensive strength. In 2021, during the 31st year, China has become the first in the industry to reach the level of the Japanese industry in the four phases of turnover. As a leading industry in the industry, we have maintained a competitive level of 52.9 billion units for six consecutive years. Second, the number of vegetables, the number of national values, the performance, customer satisfaction, and other service indicators remain the top priority. Third, we continue to build a fair and open development environment, develop industrial culture, improve social responsibility, and increase online activity. Fourth, we not only promote the integration of industry and financial system, through standardization and digitalization speedy operation, and the construction of the tracking system, so that our network can not only optimize the supply and demand, but also further improve the efficiency. We continue to increase the number of large-scale, integrated, cross-border logistics, smart, long-term, financial services, efficient energy, and end-to-end construction Thank you. Thank you. Thank you. 2. Create a digital management and a sophisticated operating system to ensure stable growth of whole network operating capabilities. In addition to the technical information supply of the specific business, we will gradually realize the operation process and resource configuration of the whole network and the whole element. From the post-trial supervision to the pre-trial management plus the pre-trial organization sales. In 2021, the mass-produced projects that have been built will continue to evolve and improve. 3. Continue to enhance service capability to ensure that service quality is leading in the industry. In 2022, we will continue to pay attention to the construction of basic capabilities, For customers to provide stable, efficient, safe, convenient, high-quality service experience. Fourth, year-round safety and protection projects. Ensure the production of whole-grain production, cleanliness, and three-way safety. Not only optimize the safety management mechanism, but also ensure that production and safety are in both hands, both hands must be hard. At the same time, continue to pay attention to the generation and production situation, and maintain year-round safety and high-pressure status. 5. To further strengthen the ecological system and ensure that ecological construction is in progress. In 2022, the ecological infrastructure will be further developed. Through ecological co-operation and cooperation areas and industry customer distribution, 8. Continuous improvement of Zhongtong's comprehensive strength 9. The comprehensive logistics brand concept of Zhongtong's reliable, stable, and efficient integration In 2022, It is the second year since the founding of the Chinese Communist Party, and it will also be the source of our second entrepreneurship. Although the global environment has many uncertainties, at that time, China's economic infrastructure was strong, and the situation was going up, but the background was full. As a private sector industry, the development of the express industry, the overall trend is clear and optimistic. It will also maintain a high-speed growth and development prospects. The fast food industry will continue to integrate and optimize. The stronger the competition, the more stable the competition will be. The balance between price and effect will continue to improve. The advantage of the scale of sales will also be clearly visible. The advantage of the Middle East is obvious. It is in a favorable position for competition. We will speed up the change from high quantity to high quality. Continue to focus and talk. We believe that Let me translate first. Hello, everyone, and thank you for joining us today.