ZTO Express (Cayman) Inc.

Good day and welcome to the ZTO Express first quarter 2023 financial results conference call. All participants will be in listen-only mode. Should you need assistance, please signal a conference specialist by pressing the star key followed by zero. After today's presentation, there will be an opportunity to ask questions. To ask a question, you may press star then one on your telephone keypad. To withdraw your question, please press star then 2. Please note this event is being recorded. I would now like to turn the conference over to Sophie Lee, Company Secretary. Please go ahead.

Thank you, Operator. Hello, everyone, and thank you for joining us today. The company's results and the investor relations presentation were released earlier today and are available on the company's IR website at ir.zpo.com. On the call today from CTO, Mr. Mason Lai, Chairman and the Chief Executive Officer, and Ms. Hui-Ping Yan, Chief Financial Officer. Mr. Lai will give a brief overview of the company's business operations and highlights followed by Ms. Yan, who will go through the financials and the guidance. They will both be available to answer your questions during the Q&A session that follows. I remind you that this call may contain forward-looking statements made under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Such statements are based on management's current expectations and current market and operating conditions and relate to events that involve known or unknown risks, uncertainties, and other factors, all of which are difficult to predict and many of which are beyond the company's control. which may cause the company's actual results, performance, or achievements to differ materially from those in the forward-looking statements. Further information regarding this and other risks, uncertainties, and factors is included in the company's filings with the U.S. Securities and Exchange Commission. The company does not undertake any obligation to update any forward-looking statement as a result of new information, future events, or otherwise, except as required under law. It is now my pleasure to introduce Mr. Mason Lai. Mr. Lai will read through his prepared remarks in their entirety in Chinese before I translate for him in English.

We have achieved a net profit of 19.2 billion yuan and a net growth of 82%. In 2023, the express delivery industry will have a net growth of nearly 11%. to increase the market share in order to maintain a high-quality service level and to achieve a set profit target, and to increase the market share in order to maintain a high-quality service level and to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase the market share in order to increase Thank you very much. Third, in terms of cost, on the one hand, Fourthly, The service quality is a prerequisite for the expansion of the market share of stable network and continuous expansion of market share. We continue to optimize the quality management of the bracer, strengthen the operation regulations in each part of the transfer system, solve problems at the beginning of the year, and ensure the efficiency and comprehensive customer satisfaction. In the second system, we observed that the industry's low-intensity The growth on the infrastructure is relatively healthy. With the improvement of consumer confidence and the further recovery of the national economy, courier industry operations will also maintain a steady growth trend. The Chinese Communist Party will still focus on doing its best, while paying attention to operating safety and network stability, while doing things and doing things. There are three tasks in front of us. The first is to work hard and work hard. to build an online tool to assist employees to get a market price, to guide endpoints, to build small platform thinking, to help employees to start businesses and recruit, and to increase the percentage of retail sales. Second, deepening the network, especially the ability of endpoints to build. The focus is on the deployment of the ability of endpoints to help and support. Increase the market coverage and penetration of standard products. Increase the profit level. Third, strengthen the delivery capability and service quality and value of Modan's stores. Focusing on helping the industry solve the cost of delivery. Reduce the number of customers. Use Modan's stores as the center to service quality products and services. Since the establishment of the fund in 2002, The President has always insisted on the concept of sharing the same building, focusing on the construction of the foundation, the construction of efficiency and the performance of the advantage, and the innovation of time and space, promoting the fairness and rationality of the participation of all parties. Today, in the express delivery industry, we have a leading position in terms of service quality, scale, and profit level, which is the result of the joint win-win of all cooperation partners under the President's brand. If, in the past ten years, the central government has surpassed and maintained the lead in the connection between the headquarters and the center, then the next stage of health development will be based on our center's focus on whether the connection between the employees and customers can form a solid storage box. We are full of confidence in the prospects of China's express delivery industry development. He or she misjudges and does not optimize the digitalization operation and the formalization management, which will impede the middle class and hinder our leading advantage. Having a different Buddhist concept will guide us to grow and strengthen our industry, and to build an ecological competitiveness. At the same time, we can have more responsibility for the country and society. Buddhist quality, business scale, and the increase of profit and loss, Thank you Chairman Lai. Let me translate first. Hello everyone and thank you for joining us on today's conference call. In the first quarter of 2023, our business volume reached $6.3 billion.