Altigen Communs Inc

Greetings. Welcome to the Altogen Communications third quarter fiscal year 2023 results conference call. At this time, all participants are in a listen-only mode. A question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your telephone keypad. Please note this conference is being recorded. I will now turn the conference over to your host, Carolyn David. You may begin.

Thank you, operator. Hello, everyone, and welcome to Altogen Communications earnings call for the third quarter fiscal 2023. Joining me on the call today is Jerry Fleming, President and Chief Executive Officer, and I'm Carolyn David, Vice President of Finance. Earlier this afternoon, we issued an earnings release reporting financial results for the period ended June 30th, 2023. This release can be found on our IR website at www.altogen.com. We have also arranged a replay of this call which may be accessed by phone. This replay will be available approximately one hour after the call's completion and remain in effect for 90 days. The call can also be accessed from the investor relations section of our website. Before we begin our formal remarks, we need to remind everyone that today's call may contain forward-looking information regarding future events and future financial performance of the company. We wish to caution you that such statements are just predictions and actual results may differ materially due to certain risks and uncertainties that pertain to our business. We refer you to the financial disclosures filed periodically by the company with the OTCQB over the counter market. Specifically, the company's audited annual report for the fiscal year ended September 30, 2022, as well as the safe harbor statement the company released in today's press release issued today. These documents contain important risk factors that could cause actual results to differ materially from those contained in the company's projections or forward-looking statements. Altogen assumes no obligation to revise any forward-looking information contained in today's call. During this call, we will also be referring to certain non-GAAP financial measures. These non-GAAP measures are not superior to or a replacement for the comparable GAAP measures, but we believe these measures help investors gain a more complete understanding of results. A reconciliation of GAAP to non-GAAP measures and additional disclosures regarding these measures are included in today's press release. Now, it is my pleasure to turn the call over to Jerry Fleming for opening remarks. Jerry?

Thanks, Carolyn, and hello, everyone. Thanks for joining us for the call today. Let me start by first providing a brief overview of our third quarter results, then I'll follow that with an update on our business progress. After that, I'll hand the call back to Carolyn for a detailed review of the financials. As you've probably seen earlier today, we reported revenue of $3.4 million for our fiscal 2023 third quarter, an increase of 11% compared to our fiscal 2022 third quarter results. On a P&L basis, we reported a gap loss of $183,000 with a non-gap net income of $40,000. Our cloud revenues increased by just over 3% quarter over quarter, which is a positive sign given that revenues from our new solutions haven't meaningfully contributed yet. So this time I'm going to transition to providing a more in-depth update as it relates to our progress for each of our four lines of business. So I'll start with our legacy MaxCS PBX line of business in which we target small and mid-sized businesses. We have historically offered MaxCS as an on-premise PBX or phone system solutions for which customers purchased software licenses on a one-time basis then paid an annual software maintenance fee for support and services. Several years back, we migrated the MaxCS platform to the cloud and began offering MaxCS as a hosted PBX service on a monthly recurring revenue model. Today, we have over 300 hosted MaxCS PBX customers, totaling approximately 11,000 cloud subscribers, plus another 500 on-premise MaxCS customers that have yet to migrate, which have about 30,000 active users collectively on those platforms. As we discussed on prior calls, MaxCS is a pure PBX solution. In other words, without unified communications capabilities. We're now in the process of launching our new UCaaS platform, Unified Communications as a Service, which we call MaxCloud. The new MaxCloud UC features include real-time presence, instant messaging, desktop sharing, HD video conferencing, and all new mobile UC applications, all of which are appealing to today's modern businesses. We are now targeting our 300 MaxCS Cloud customers, the old legacy customers, PBX customers, and the 500 MaxCS on-premise PBX customers for migration to our new MaxCloud UCaaS platform. As we migrate those on-premise customers to MaxCloud and add new MaxCloud customers, we expect this segment of the Altogen business will experience single-digit growth, but more importantly, will continue to serve as our cash cow to fund our growth initiatives. Our second line of business is financial services solutions, which currently consist of our legacy MaxCS PBX product, our new MaxCloud UCaaS platform, our interactive voice response, or more commonly known as IVR solution, our front-stage contact center as a service, or CCAS solution, and SIP trunk services. Our primary distribution channel for this market is Fiserv, which is a $17 billion global leader in financial services technologies. Our strategic partnership with Fiserv enables them to host the altigen solutions in their data centers and market those solutions under the Fiserv brand to their 10,000 bank and credit union customers. Fiserv currently has approximately 90 legacy MaxCS PBX customers, which are targeted for conversion to our new MaxCloud UCaaS platform. About a third of those MaxCS PBX customers also utilize Altision's legacy contact center platform. These customers will also be targeted, these contact center customers will also be targeted for migration to our new front stage contact center or CCAS solution. In addition, Fiserv also has approximately 1,500 customers using a white label version of Altagen's IVR solutions. These customers are the primary targets for additional Altagen UCAS and CCAS solutions. Okay, so with all that, in addition to the MaxCloud UCaaS and FrontStage CCaaS platforms, Vicer's 1,500 IVR customers are also being targeted with our new secure SIP solution. For those of you who may not be familiar with the service, it's a secure VoIP phone service designed to prevent fraud by verifying both the device of the caller and the voice print of the caller who's calling in to access their accounts. and then prevents account access due to unauthorized attempts. Because the secure service requires integration to multiple Fiserv core processing systems, we've been doing a phased rollout as each of these core systems are supported. Ultimately, the plan is to offer this service for all Fiserv customers. Now, it is important to note that one of Fiserv's key short-term objectives is to migrate all of their Altogen customers to a new Fiserv data center, which is targeted for completion by the end of the year, which is what they're actively working on as we speak. I also do want to point out, in addition to all of the other initiatives we have going on with Fiserv and what I call our day-to-day business with Fiserv, we're working together with them now to add AI capabilities to Altogen's solutions. Specifically, we're in discussions with Fiserv regarding introducing a conversational AI solution built on the newly announced Azure Chat GPT service, which is a private version of Chat GPT offered by Microsoft, tailored specifically for enterprise organizations. This solution will enable bank and credit union customers to interact with their financial institutions via the web or the phone using either written or spoken natural language. The benefit to the customer is 24-7 access, while the banks and credit unions benefit from improved customer service by enabling that access and lower costs by using our AI technology. Altagen is uniquely positioned to address this market, given our experience in delivering communication solutions to now thousands of financial services organizations, along with the ability to leverage our software engineering organizations, which has demonstrated technical expertise in building cloud native solutions in Azure based on the Microsoft Bot Framework. All that being said, we are currently in the planning stages with Fiserv for a phased rollout of the AI technologies, which will begin with an AI chatbot service and culminate in an Azure Chat GPT managed services offering. As this progresses, I will certainly provide additional details in subsequent calls. Turning to Altogen's third line of business, that's our Microsoft Team Solutions. For those of you who may not be familiar with Teams, it is Microsoft's communication and collaboration platform, which is also part of Microsoft, formerly Office 365. According to Microsoft, there are now more than 300 million monthly active Teams users globally. Now, Microsoft, in addition to Teams, offers Teams phone system as an add-on application, which they now tout as the market leader in terms of PBX solutions or UCaaS solutions, while it's growing by 45% year over year. Now the reason I point the Teams phone system out is the significance is that Altogen's Teams applications are all designed to enhance and extend the capabilities of Teams phone system. So the more users Microsoft converts to Teams phone system, the greater the opportunity is for Altogen. Our Teams phone system solutions include our Core Interact Customer Engagement Platform, our front stage for Teams contact center as a service platform, our direct routing SIP trunk service, and a new Teams migration service is offering. So let me provide a brief update on each of these as follows. Front stage for Teams is the same contact center as a service platform that we're delivering with our MaxCloud UCaaS platform sold by Fiserv, but it has been adapted for use with Microsoft Teams as a native Teams application. Front stage is a complete omni-channel CCaaS platform. Omni-channel means that we can process all communications channels, phone calls, SMS messages, web chats, and emails in a single integrated solution. While Front Stage for Teams has been a long time in coming, we now finally have a beta version deployed in Azure and plan to launch Front Stage next quarter. Front Stage actually targets an organization's formal contact center. Our new solution, Quinteract, has been designed to address an organization's departmental or what's also known as informal contact center. And managers of these departments for the informal contact center, such as sales, customer support, HR, IT help desk, and the like, they don't have the needs nor the budgets for formal contact center solutions. Instead, they're looking for a cost-effective, easy-to-manage, informal contact center solution be able to deliver interactions, whether they're phone calls, emails, SMS, web chats, to the people in their department. This is exactly where Core Interact is positioned. Now, a simple way to look at this from a Core Interact perspective is that Core Interact offers roughly 80% of formal contact center functionality at 20% of the cost. So we can target and companies can afford to deploy large numbers of enterprise users, and that's what we're focused on with Core Interact. I've previously commented that Altogen has invested more than $7.5 million in research and development in the past two years alone, with much of that investment being in Core Interact due to the huge market potential we see with that product. We've been at the forefront of developing Core Interact as a native Teams solution, which has also, unfortunately, led us to uncover many issues with the Microsoft Teams APIs. However, we've been working hard work around those issues, and we believe now that those issues are largely behind us. Under the direction of our new Director of Software Engineering, and with assistance from a highly respected outsourced Microsoft-centric software development organization, we are preparing to release a major new version of Core Interact in October. Assume we have it right, and Microsoft doesn't make any further changes, we believe we can start building upon our current base of customers and start generating revenue momentum with CornerAct. Our fourth and final line of business is consulting and professional services, which includes custom development projects delivered by our ZACT consulting division, as well as product integration and migration services delivered by the legacy Altigen team. Now, these services capabilities are extremely important as we target larger enterprise customers with both FrontStage and CornerAct, because those types of organizations want solutions custom-built to their specifications, and they're willing to pay for it, and they also want fully integrated interoperability with their back office applications. Now, with any services business, quarterly revenues will be somewhat lumpy due to project deliverables and associated payments not always aligning nicely with our quarter ends. We do, however, expect to see moderate growth from this line of business as we extend our customer development work, and particularly as we launch new project opportunities such as the Azure Chat GPT. Now, that being said, we did recently extend a contract with our largest services customer, a state department of transportation, in the amount of $3.5 million for their current fiscal year, which began July 1st. That same state agency has also just awarded us the bid to further expand and accelerate that project based on an initial budget and, I'm sorry, award, bid award of $12 million over five years. That contracting process will get started a little bit later this calendar year. So with that, I'll now turn the call over to Carolyn to discuss our financial results in more detail. Carolyn?