Altigen Communs Inc

Good afternoon everyone and welcome to the Altogen Technologies second quarter and fiscal year 2026 results conference call. At this time, all participants are in a listen only mode and a question and answer session will follow the formal presentation. If anyone should require operator assistance during the conference, please press star zero on your phone keypad. Please note this conference is being recorded. I will now turn the conference over to your host, Gary Stone, CFO of Altogen Technologies. You may begin.

Thank you, Jenny. Good afternoon, everyone, and welcome to Altogen Technologies' earnings call for the second quarter of fiscal 2026. Joining me on the call today is Jerry Fleming, our Chief Executive Officer, Joe Hamblin, our President and Chief Operating Officer, and as mentioned, I'm Gary Stone, the Chief Financial Officer. Earlier today, we issued an earnings release reporting financial results for the period ended March 31, 2026. This release can be found on our IR website at www.altagen.com. We've also arranged a replay of this call, which may be accessed by phone. This replay will be available approximately one hour after the call's completion and remain in effect for 90 days. The call can also be accessed from the investor relations section of our website. Before we begin our formal remarks, we need to remind everyone that today's call may contain forward-looking information regarding future events and the future financial performance of the company. We wish to caution you that such expectations and our beliefs are just predictions and actual results may differ materially due to certain risks and uncertainties that pertain to our business. We refer to you the financial disclosures filed periodically by the company with the OTCQB over-the-counter market. Specifically, the company's audited annual report for the fiscal year ended September 30, 2025, as well as the safe harbor statement in the press release today the company issued earlier. These documents contain important risk factors that could cause actual results to differ materially from those contained in the company's projections or forward-looking statements. AlphaGyn assumes no obligation to revise any forward-looking information contained in today's call. In addition, during today's call, we will be referring to certain non-GAAP financial measures, such as adjusted EBITDA. These non-GAAP measures are not superior to or a replacement for the comparable GAAP measures, but we believe these measures help investors gain a more complete understanding of our results. So with that, I will turn the call over to Jerry for opening remarks.

Jerry?

Thank you, Gary, and good afternoon, everyone. Thank you for joining us for today's call. Just prior to the call today, we reported our fiscal second quarter 2026 results, which are $3.1 million in revenue and $200,000 in net income, representing our eighth consecutive profitable quarter. I'll start today's call by saying that we are nearing the end stages of executing the most significant transformation in Altigen's history, repositioning the company from a legacy SMB PBX provider into a next-generation AI-powered customer experience, or CXAAS, company. That transition has created predictable churn as we retire legacy platforms in favor of our modern cloud-based solutions, as we saw in the current quarter and for a handful of quarters prior to that. We believe the vast majority of that churn is now behind us, setting the stage for a growth path ahead. As I discussed in our past quarterly call, my objective is to provide our shareholders with direct visibility into our strategy, execution, and long-term opportunities. Joe will update you on the business and operational issues impacting our performance, while Gary will then conduct a deeper dive into our financial results. Several years ago, we made a deliberate strategic decision to rebuild Altogen from the ground up. We knew this would be a multi-year process that would have impacts of varying degrees on our entire business. At the end of the day, our focus has been on several key business outcomes. First, effect the transformation without diluting our shareholders with external funding. Number two, maintaining profitability throughout the entire transformation process. And three, delivering an integrated suite of customer experience as a service solutions focused on vulnerable market segments that will drive Altogen's long-term business success. We are proceeding ahead on all fronts. So I'll briefly now outline our transformation roadmap. Our first priority was to construct a scalable operational foundation capable of supporting long-term recurring revenue growth. For this, we modernized systems across ordering, provisioning, billing, accounting, and service management. That discipline has created significant operating leverage as revenue growth accelerates. We can now grow top-line revenue without a proportional increase in costs. With that foundation in place, we turned our focus to revamping our solutions portfolio. This meant we had to replace every legacy Altogen platform, PBX, Contact Center, and IVR with modern cloud native solutions able to address enterprise grade requirements. This has also caused us to rethink our product development strategy. In order to optimize our allocation of resources, we implemented a build versus buy strategy. In large commoditized categories like UCaaS and CCaaS, Unified Communications as a Service and Contacts as a Service, white labeling best-in-class platforms gives us faster time to market, lower development risk, and better capital efficiency. We've taken the buy or white label strategy with our UCaaS and CCaaS solutions. MaxCloud UC is our white label UCaaS offering powered by Crescendo's NetSapiens platform, which we selected approximately 15 months ago. CoreEngage is a top-rated Microsoft Teams contact center solution powered by a Microsoft certified contact center platform, which we selected about 18 months ago. In both cases, Altogen layers on integrated services, deployment expertise, AI capabilities, analytics, and customer engagement capabilities, creating a truly unique differentiated enterprise solution. An area where genuine differentiation exists, particularly AI-powered customer engagement and analytics, we are building the solutions and owning that intellectual property. We are now nearing completion of two such internally developed strategic platforms. The first is our AI-powered 24-7 customer self-service platform, CoreInteract, which is designed to automate customer interactions and dramatically reduce live agent dependency and enabling customers to resolve issues anytime on demand without human intervention. The second is Core Insights, which is our AI-driven customer engagement analytics platform, which delivers a 360-degree view of the customer and actionable closed-loop intelligence across the entire customer journey. Both platforms integrate across our UCaaS and CCaaS deployments creating high margin recurring revenue layered on top of our core communications infrastructure solutions. Now, this approach enables us to execute on our strategic objective to deliver a fully integrated suite of customer experience solutions, which we internally refer to as our four pillars of growth. MaxCloud UC leverages our history as a PBX vendor, serving as a foundational component of our solutions portfolio as well as our cash cow. Core Engage takes advantage of the high growth market for Microsoft Teams. Core Engage will contribute to Altogen's growth trajectory, largely focused on the financial services vertical, which is the solution Fiserv has selected as their standard CCaaS offering. Core Insights is going to deliver long-term incremental growth, enhancing Altogen's customer engagement solutions with AI-powered customer analytics, all delivered as a fully managed service. Finally, Core Interact. This is the AI home run. It's an AI-first virtual agent solution delivering 24-7 customer engagement that delivers significant customer ROI through reduction of traditional agent and infrastructure overhead expenses. The platform was architected specifically for mid-market enterprise customers, markets that offer substantially larger deal sizes, stronger retention characteristics, and significantly greater long-term revenue potential than our historical SMB business. From a financial perspective, we're beginning to see successful business outcomes as follows. First, we have increased average revenue per customer by 10x compared to our legacy products with our early deployments. We've created a land and expand strategy versus the old one and done model in the enterprise markets. So once we sell something to a customer, we can continue to sell additional solutions. And more importantly, or most importantly perhaps, we've significantly raised our customer lifetime value. And these are not projections. These are outcomes we're delivering today with the advent of our new solutions. We're also seeing accelerated momentum with Autogen Consulting Services, or ACS. particularly in a rapidly emerging area of agentic AI solutions. Historically, ACS focused on custom application development within the Microsoft technology stack. Today, the far larger opportunity is applying AI to automate workflows, improve operational efficiency, and solve complex real-world business problems. Our ACS team has the skills and expertise to develop custom AI solutions from the ground up as well as to enhance and extend customers' existing applications with AI. And we believe that we're still in the very early stages of enterprise AI adoption. In addition, our ACS team is uniquely qualified to deliver Altogen's own AI software solutions, combining communications, customer engagement analytics, and intelligent automation into integrated high-value business solutions, which we deliver as a managed service. In closing, Altogen has now completed the most difficult phase of its transformation. We've built scalable infrastructure. We've reduced our operating cost structure. We've maintained strong margins. We've assembled a compelling next-generation AI-powered customer experience portfolio, and we have remained consistently profitable throughout this entire process. As we complete the remaining migrations and add new enterprise opportunities, we believe the company is rapidly approaching the inflection point where revenue from our cloud and AI platforms decisively outpaces the expected declines from our legacy solutions. We have the platform, we have the team, we have the financial discipline, and we have the vision. With that, I'll turn the call over to Joe to provide more details.

Joe?

All right. Thank you, Jerry. What I'd like to do is build on that foundation, specifically by translating the strategy Jerry outlined into our execution operationally and where we are seeing traction in the business today. So I want to frame the opportunity. Jerry walked you through the four pillars of our customer experience as a service platforms. Let me put the market context around that because the opportunity we're addressing is both significant and growing. Across our four core markets through 2030, we've done research that shows that the max cloud you see addresses a 6 billion UCaaS market growth at a 17% annually with approximately 15,000 managed service providers accessible through our channel strategy. We'll talk more about that shortly. CoreEngage targets another 16 billion of contact center as a service market growing at 20%, anchored in roughly 10,000 Microsoft Teams-centric enterprises, which we're hyper-focused on. Core Interact addresses another 2.4 billion of customer self-service market, growing at 19% with financial services as the primary entry point. And finally, Core Insight targets, again, another 4.4 billion AI-driven analytics market, growing at 22%, spanning approximately 20,000 organizations. In total, we're operating across nearly $29 billion in serviceable market opportunity, all growing at double-digit rates and all aligned to an ecosystem where Altogen already has deep domain expertise. Now, importantly, we're not pursuing the entire market. We're focused on winnable segments where our domain expertise is our financial services alignment, and our AI capabilities give us a clear advantage. Let me now walk you through where we execute, executing against these opportunities. So when you get at operational execution, let's start with the MaxCloud UC, which is about stabilizing our base and expanding through our partners. MaxCloud UC remains our operational foundation. It's our cash cow. We ended Q2 with approximately 60% of our Altagen UCaaS customers having already been migrated to our new MaxCloud UC platform. Our near-term priority is completing the platform migration efforts, which will drive efficiencies, improve our margins, and simplify operations as we scale. In parallel, we're building an AAE platform We're building out our MSP channel program, focusing on IT MSPs with thousands of endpoints already under management to add our voice capabilities to their portfolio for scalable growth for both companies. Moving to Core Engage, this is converting our sales position into our future sales pipeline. On the Core Engage, the focus is execution, particularly within the financial services. Our go-to-market efforts are now translating into measurable engagement. We were recently invited to present at a FISERV signature event conference in Orlando this past April. This is a significant event for Altogen since the last time we had this opportunity was nearly 10 years ago. We have jointly planned with FISERV a series of upcoming webinars targeting over 1,000 of FISERV's top banks and credit unions. We've also been invited to be a featured spotlight presenter at Pfizer's National Customer Conference this August. Operationally, we deployed our first bank, which was first resource bank, on our first CoreEngage banking customer, and it is now positioned as our first testimonial and formal published use case study that we'll be putting out here shortly. Here's the details. We exited Q2 with $35,000 in monthly recurring CoreEngage revenue. We have an additional $60,000 contracted or soon to be contracted but not yet billing of additional monthly recurring revenue. This represents an estimated $1 million of annualized recurring revenue heading into the fiscal 2027 versus our fiscal 2026. Now moving to Core Interact and Core Insights. Core Interact and Core Insights are the foundation of our AI strategy, positioning Altogen to move beyond communications into intelligent automation and data-driven outcomes. These platforms are central to our AI strategy and are built to be model agnostic and platform independent. This allows us to leverage the most effective technologies across large language models, automation, and analytics without being constrained to a single ecosystem. From an execution standpoint, this gives us the flexibility to optimize performance, cost, and outcomes as the AI landscape continues to evolve. Both Core Interact and Core Insights are on track for customer preview release within the next 90 days with internal revenue contributions anticipated in early fiscal 2027. Again, focusing on our go-to-market execution, The opportunity, the market opportunity that Jerry and I have described is real. And capturing it requires us to build the sales motion and marketing presence to match that. What we have built in the product side. This is the number one operational priority for us in the second half of 2026. To support that, we have several key initiatives underway. We've outsourced our marketing to growth CX. with a new website, expanding content program, AEO and SEO strategy currently in development. We're piloting new lead generation platforms focused on CoreEngage within the financial services and MaxCloud UC through the MSP channels. We're also expanding our sales capacity. We plan to double our Salesforce organization over the next 12 months. And finally, we have also added a 20-year financial services veteran to work as our dedicated FISERV business development consultant directly with FISERV. As I mentioned earlier, the April FISERV conference, upcoming webinars, national conference in August reflect a coordinated go-to-market strategy and a high priority focus on the financial services vertical. We're taking the focused approach starting where we have the strongest expertise and partnerships and scaling from there. With that, I'll turn it over to Gary to walk you through the financial results and provide more detail on how the operational progress is translating into financial performance. Gary?

All righty, thank you, Joe. All right, so for 2026, our second quarter, which is January to March, we reported total revenue of 3.1 million with GAAP net income of 201,000 or a penny a share and non-GAAP net income of 488,000 or two cents a share. That compares to the prior year's quarter revenue of 3.5 million with GAAP net income of 287,000 at a penny a share and non-GAAP net income of 487,000 or two cents a share. Total cloud services for the first quarter was approximately $1.38 million, down 18% from the $1.68 million last year. Meanwhile, our services and other revenues stayed the same at $1.6 million. Gross margin also stayed the same at 62% for both quarters. Gap operating expenses for the quarter totaled $1.74 million, reflecting a 7% decrease from the $1.88 million in the same period last year. Looking at our liquidity, we closed out the quarter with $3.2 million in cash and cash equivalents. That is up from $2.75 million last September 30th, 2025, our year end. Working capital was $3.2 million compared to $2.9 million reported at the end of September. Looking at our EBITDA adjusted for legal severance and other one-time costs was $529,000 compared to 314,000 in the prior year. So with that, I'll turn the call back over to Jerry for our concluding remarks. Jerry?

Thanks, Gary.

All right, as we collectively discussed in the call today, we are closing in on an inflection point with revenues from our new cloud customer experience as a service solutions expected to offset and surpass the legacy revenue declines resulting from our transformation initiatives in the next couple of quarters. Let me also say something about the Altria management team. We don't like it when we don't win, and we hate to lose. So we're gonna look forward to updating you on our wins in the coming quarters. Now I'll turn the call back to the operator for Q&A.

Thank you very much. At this time, we'll be conducting our question and answer session. If you would like to ask a question, please press star 1 on your phone keypad now. A confirmation tone will indicate that your line is in the queue. You may press star 2 if you would like to remove your question from the queue. And for any participants using speaker equipment, it might be necessary to pick up your handset before you press the please. Please wait a moment whilst we poll for questions. Thank you. Our first question is coming from Alan Markham of Van Clemens. Alan, your line is live.

Hello, guys. Good quarter. Thanks for taking my call. I have a quick question on... So my question revolves around your revenue. You've had decent margin and you've maintained that and stayed profitable for the last several quarters as you're changing the business. But is there... is there a timeframe you can put on when there might be an appreciable growth in revenue? One of the last statements that one of you just made was you're at an inflection point. The next couple of quarters revenue may go down. So are we looking at three or four quarters out possibly? And then, a follow-up to that would be, is there a, you know, is there some sort of competitive advantage going forward that will allow you to maybe grab some of the, or grow some of that revenue, uh, in the coming quarters and years?

Yeah. Good, good questions, Alan. This is Jerry. And, uh, so let me start with, um, try to give you a timeline. It is a bit hard to predict, right? There's been a bit of a tail on some of these, um, Legacy declines. We think we've pretty much reached the end of those declines. There's just a little bit left that we'll overcome with our new solutions. So I'd say the next couple of quarters, maybe next quarter. It's not a year out. So we wouldn't call it an inflection point. And some of that is how quickly can I get some of the new stuff deployed that's been in deployment that will add to our revenue. So, yeah, that should be pretty soon. Yeah, Joe talked about winnable market segments. We're not going after the whole market. We're going after, I'll give you an example, we're going after IT MSPs that don't have a voice practice because we can provide them white glove service and tremendous margins with the arrangement we have with Crescendo. So we have a unique advantage there. Yeah, everybody goes after the voice guys. Okay, I'm going after non-voice guys. I can support them. For Core Engage, we're focusing on financial services. I don't know who else in this business has a $20 billion partner that is standardized on our product and is going to start selling it to their customers in Vysurf. And on top of that, then we have the new AI solutions that leverage both of those, but they are, again, purpose-built leveraging Azure and the team's infrastructure for those customers to give us, we're not just a general purpose solution, we're not just an AI platform, purpose-built applications that to deliver AI functionality for mid-market customers that do not have a staff of AI experts. So we're their experts, and that's where we can deliver managed service. So we think we're very well positioned for not only to drive revenues, but for competitive differentiation and defensible revenue.

Okay, well, thank you. You're welcome.

Thank you very much. Just a reminder there, if there are any further questions, you can join the queue by pressing star 1 on your phone keypad now. We do have another question in here, and the question is coming from Mike Challenger, who's a private investor. Mike, your line is live.

Hello. So do you still think you're on track for a $4 million quarter this year, revenue-wise?

This calendar year?

Probably not, Mike, honestly. I don't think we're going to quite get there with some of the legacy declines that we experienced, but we are on track for continued growth, I can say that.

Okay. Okay. So you believe that revenue will grow sequentially from here on out, or at least this year, maybe not in Q4, but all right.

Yes. We expect by the end of the year, which doesn't give us too many quarters, that we are going to start showing sustainable revenue growth. I know you've asked this question on prior calls. I think we have a little more visibility, whether it's going to be this quarter or next quarter. It's soon, Mike. Okay.

Okay. Um, and then, uh, has the board, uh, recently considered a buyback, um, you know, or maybe not immediately now, but in the near term, if the stock price.

Yes. Oh, okay. Yes. The board has, um, actually we are looking for an agent to perform a buyback if, um, and we're working on working on the terms of that now. So I can't guarantee we're going to do it. If we can find an agent that will, we've talked to several, they're doing a touch, uh, OTC stock. So, um, If you have any recommendations, Mike, you've got my email or phone number, just let me know, right? Because, yes, that's something we're certainly interested in at this stock price level.

Well, I don't have a recommendation, but if I get one, I'll send it to you.

Yeah, appreciate it. Those are all my questions. All right. Well, thank you. Appreciate it.

Thank you very much. Well, we appear to have reached the end of our question and answer session, so I'll now hand back to Jerry for any closing remarks.

All right. Thank you, Jenny, and thank you, everyone, for participating. We are looking forward to demonstrating the results we're discussing, and we'll talk to you on the next call in July. Thank you very much.

Thank you very much. This does conclude today's conference call. You may disconnect your phone lines at this time and have a wonderful day. We thank you for your participation.