Teleperformance Ord

Welcome to TP2026 first half results conference call. For the first part of the conference call, the participants will be in listen-only mode. During the questions and answers session, participants are able to ask questions by dialing pound key five on their telephone keypad. Now I will hand the conference over to Jorge Amar, CEO. Please go ahead.

Excellent. Good morning, good afternoon, good evening from wherever you are joining us. Welcome to the Q2 and the first half results update call for TP. Today I'm joined again by our Interim CFO, Benoit Gabelle. And without further ado, I will jump straight into the key messages for today. And of course, we will be happy to take the questions at the end of the presentation. So with that, as always, our remarks in terms of the representation of our financial figures and with that, I'll go straight into the key highlights for us. So we are very excited given the results that we come today to share with you. So the first one, it is the sequential improvement quarter over quarter on our like for like revenue, going from minus 2.2 in Q1, where I last talked to you all, to minus 1.2 in the second quarter. And we're going to dive deeper in a little bit around the trust and safety vertical that I also started updating you all in the last call. Without that, we are happy to report that we would be growing at a 1.7% like for like, especially in our core services division at a 2.3%. and there you see also some of the key numbers that Benoit will go in more detail in a bit when it comes to the performance of both core services and specialized services. We're also happy to report that our EBIT A number is stable first half versus first half of last year, mostly through the actions that we have started executing in terms of our SG&A control, Our internal AI efficiencies program that I will update a little bit more in a few slides. We're also happy to report that our net free cash flow before restructuring costs is above what it was last year in the same period of time, raising at around 299 million euros. I will give a little bit more update later when it comes to our detailed transformation plan, but we're happy to report the growth that we are seeing already in some of our specific verticals that we are focusing on. AI data services, data notation, data labeling, the same with some of our outcome-based type of lines of business, mostly a revenue as a service. And we're seeing the commercial momentum that is building up Not only of our human workforce, but also of our hybrid workforce powered by TP.AI and the entire set of solutions that we are building. We are confirming our guidance for 2026 And we're also updating our target for our savings plan in terms of efficiencies, both from SG&A, internal AI, and many other actions that we are taking, increasing the savings rate From 100 million euros plus that we told you the last time to somewhere between 150 and 170 million euros. And of course the corresponding impact on some of our restructuring costs increasing to around 120 to 140 million euros. If I dive deeper for a second into core services, I told you about the sequential improvement and the momentum that we are seeing in some of our verticals. We're seeing tremendous traction in the market when it comes to our AI-powered solutions. We are seeing them with our tech clients, with our banking clients, with our retail clients. So we're really seeing the momentum that everything that the team is building and working on is getting. The same on the work that we are doing in our revenue as a service vertical. We are now partnering with many of the AI companies and technology companies that are trusting on us the development of their small and medium business or mid-market strategy where we have unique expertise that we have developed over the years. and where we are investing some of our AI capabilities and team behind that. And the same, I always get this question, but we continue to see healthy growth in our care line of business that, as you know, represents still more than 50% of our revenues. And we continue to see that on the back of vendor consolidation that we continue to see in the market, on the back of our strong delivery and operational capabilities. So more to come and unpack as I later give you more details on where we are. If I now switch quickly to specialized services, there you have the number of a like-for-like growth for the first half, but I would like to focus on the two other columns. The first one is the impact on the revenue excluding the impact of our one-time hit on our visa contract that was not renewed for TLS, which shows the minus 1.7. But most importantly, and you will see it now as Benoit walk us through the profitability numbers, we have seen an increased profitability in specialized services coming from an internal synergies plan that we have put between specialized and the core services so our specialized services unit mostly language line solutions is leveraging some of our people in the core services and as such we need to report the net revenue numbers but if we were to express them in gross we're seeing actual growth in the first half for specialized services on the back of the strength of our solution, the strength that we are seeing mostly in our healthcare, public safety, and financial services verticals within the interpretation and translation vertical business, some of the AI solutions that we're already deploying when it comes to exactly this type of activity. And we're also very, very happy to see TLS reporting growth mostly in Q2, and we have also been awarded a significant contract for the TLS operation so congratulations to our TLS team that has worked so hard over the last few months to return to growth and get TLS back in a path of profitability. So with that, I'm going to pass it on to Benoit to walk us through the specific numbers and then I will give you a little bit more of the strategic update. So Benoit, all yours.

Thank you, Jorge. Good morning, good afternoon, good evening for everyone. We will start by looking in more details into the revenues for this year. As you said, we report a minus 4.5% growth for our revenues. The biggest part of that reduction comes from a currency effect, but the impact is significantly smaller in Q2 compared to Q1. The driver for that variation is essentially linked with the variation of USD against Euro and INR against Euro. Now, if we focus more on the performance of the operations, as you said, we have a minus 1.7% like for like revenue growth between H125 and H126. The biggest part of impacting our revenue is effectively coming from trust and safety because when we exclude the trust and safety for the reasons that you mentioned and that you will elaborate further after, we would be growing at group level at plus 1.7% for the H1. Then we have a small impact that we already discussed at the end of Q1, linked with our variation of perimeter, essentially the acquisition of ZP last year, that started to be consolidated in February, and then the disposal of our TP Russia subsidiary at the end of the year. If we focus more into the breakdown between core services and specialized services, we see that for core services the growth has been minus 1.3% like for like with a significant sequential improvement in Q2 compared to Q1 from minus 1.7 in Q1 to minus 1% in Q2 and we expect that to continue in the coming quarters. This is mostly driven by AI-powered solutions, some back office, and also our sales collection business, which are value driven. If we now look at the growth of core services standalone without the impact of trust and safety, the growth would have been of plus 2.3%, effectively demonstrating what you said, which is a very good growth of our care business and of our business lines of the future. Specialized services, I think you said most of the important aspects that drive the revenue. Important to note on the technical point that you made about the impact of our synergies. We are effectively starting to build further synergies between specialized services and core services, meaning we transfer from external parties some delivery into our operations. and we recognize the revenues, we allocate the revenues where the operations are delivered. So even though this is revenues coming for LLS towards the client of LLS and part of the business of LLS, the share of revenues that is delivered and supported by the core services, that additional part is reported in core services.

Now if we look more

At the breakdown by business line, you said it, the care part of the business is 56% of the total. It is still growing at a very good pace, single digit, but good pace and good growth. The business line that is impacted the most still is Trust and Safety and now represents only 6% of our total revenues. We will see later on during the year also an improvement on specialized services linked with the return to growth mostly of LLS plus the good news you mentioned on TLS. Now if we look at our portfolio by industry, still very well balanced with financial services and insurance growing at a fast pace together with FMCG. FMCG is close to retail type of businesses. and we see media, entertainment and gaming which is still a very large part of our portfolio because they represent clients that we have several businesses with but which is the most impacted by our trust and safety business and the decrease that we see in that business. If we now look into more detail at the evolution of our EBITDA margin, we are excited and happy to report that we maintain the same level of EBITDA margin at the end of H1-26 compared to H1-25 and as you said, Jorge, this is Thanks mostly to the plan that we have put in place to adjust our call space to meet exactly the client needs plus adopt AI wherever we can in our operations and that also pays off on specialized services notably the benefit of the synergies that have been implemented with Massive increase of the EBITDA margin of more than 3% enhancement. So all in all, recurring EBITDA reports at 13.6% and we expect it to continue to deliver a good outcome in the second half of the year. Now, if we look deeper into our P&L, I will not comment again the first items, Revenue, EBITDA, EBITDA, that again report relatively flat numbers. The operating profit itself has been impacted by 100 million from the restructuring costs that have implemented in H1 2026. You mentioned that we are increasing and going deeper into our transformation plan and so the investment we made in H1 has been massive, 109 million and is expected to continue though at a lower space in H2 to reach 120 to 140 million. That investment accounts for the variance, the biggest part of the variance between the operating profit in 26 and 25. There are other pluses and minuses, of course. One of the gains that we see and that we hope will continue to generate benefits by the end of the year and in the subsequent years as we keep driving and steering and realigning the structure of the group is the reduction of our tax rate. And we will see that later on when we talk about the free cash flow. We have continued to reduce our cash tax impact in our operations. Net profit, 216 million compared to 249 million in 2025. Relatively close, the decrease being mostly explained by the restructuring costs, but other positive impacts as well, notably the gain that we have on the tax charge. Now looking at the free cash flow, we see that the cash flow from the activities after lease payments, interest paid and taxes is decreasing. The big part of the decrease is coming from the non-recurring cash outs, 56 million in H1 2026. but we also benefited from positive impacts notably a better discipline in our management of working capital plus in H1 2025 we had some one-off impacts on our free cash flow that impacted on working capital so you see an improvement of close to 100 million which is a mix of both Some one-time effects in 2025 for a small part and then a significant part that is linked with the improvement of the operations and the financial discipline of the group. Part of it coming from some of the initiatives we are implementing in terms of tools, management and so on facilitated notably by AI. We also reduced our net capital expenditure to adapt to the footprint and the new way of delivering of the group. We have continued on a journey of rationalizing our capex linked with the trajectory of the group, the trajectory of the growth of the group, and making sure that we invest every single euro where this is aligned with the transformation plan and our delivery model for the future. All in all, we are very happy to report close to 300 million of net free cash flow, excluding the restructuring plans, which is a significant increase compared to H1 2025. And same as last year and what we mentioned in Q1, we expect the cash flow generation to increase in H2 compared to H1. I will conclude with two slides on our balance sheet. Our balance sheet is one of the strongest balance sheet in the industry with a relatively low debt leverage ratio. We are on a journey to continue to reduce that level of debt and effectively we will see the benefit of that by your end. You see that in H1, despite the payment of Significant dividend to our shareholders, close to 54% of payout ratio. We maintain a level of debt that is stable. Part of the increase is coming from the lease, so it's the debt that is accounted for under IFRS 16. and another component is coming as an accounting consequence of the refinancing we performed at the end of May to extend the average duration of our debt. You've probably seen, because we released some information in this respect, we showed 1.2 billion dual trench bonds with a close to six year maturity for 700 million and close to nine year maturity for 500 million at an average cost of 5%, which is, I would say, an amazing achievement in the industry with the trend that we see from our competitors. clearly showing the trust that our bond investors place into the group and its ability to generate full cash flows in the future. The outcome of this refinancing, I mean some of the proceeds were used to repay some of the bonds that were coming to maturity in the coming month and some other components were used to repay our facilities with some banks. We now have an average cost of debt of 4.28%, slight increase compared to where we were at the same time last year. And post refinancing, our gross debt average duration is now of 4.5 years, a 50% increase compared to the three years that we had when we launched the refinancing. With that, I'll hand over to you Jorge to talk about the 2026 outlook. and a strategic update.

Excellent. Thank you, Benoit. And hopefully with all this detail, you can see the early beginnings of the transformation and the impact of what we're driving. Now, it's been roughly four months since I joined as a CEO, and I'm excited to present these results where we're seeing, of course, the many areas and I will walk you through more a little bit now, but we're seeing all the areas, but we're seeing also The progress in some of our SG&A in our internal AI efficiencies and the discipline in the cost control that we have put in place. I think with this, I reiterate it. We reiterate the guidance towards the end of the year with all the different components of it on the revenue between zero to 2%, a stable margin that we were able to achieve in the first half. and the same on the free cash flow generation. And of course, we have updated our numbers when it comes to the impact of the efficiency plan and of course, the corresponding restructuring cost. Last time I talked to you, I also started putting forward a little bit more detail into the strategic update and the transformation that we are driving as an executive team for TP. and I talked about these three building blocks to continue evolving our core services into what is the next evolution of it in a world of AI, where we have more of the hybrid workforce deployed in our clients of human and agentic, where we have more and more our fees, our compensation tied to the results that we drive in that regard. The second one is all the verticals and the lines of businesses where we are generating revenue for our clients, for instance, so sales, collections, some of the back office activities. And then also more and more how we are growing in what I call the AI value chain. Of course, data notation, data labeling, training of LLMs, SLMs, and all the different opportunities that we are seeing as a result of the implementation of AI at scale in a number of organizations. I think in that regard, we're excited for how our tp.ai set of solutions continue to have traction in the market. There you see that we're now above almost 1,100 projects that we have implemented with some level of AI in our clients. Of course, some of them are related to our tools that are helping our agents be better, faster, more efficient, sell more, collect more. but also some of the solutions that we are seeing when it comes to our vertical solutions. And I'll walk you through two now in a detail, but our vertical solutions in our Connect Suite and the same on the growth set of tools. One of the verticals that we're seeing a lot of traction is healthcare. And here you can see an example of what we are able to achieve when we deploy the hybrid workforce with our clients, where we bring, of course, our know-how, our processes, our data, our AI tools, some of them developed by us, some of them with our partners. and we bring the humans, the best humans in the industry to come together not only to do what was done today and that's what you see there in terms of not only the offering but the customer journey behind it where we are bringing some of the activities that are done today in a much faster or more efficient way But we are also helping our clients do things that they wish they could have done before. And now with the combination of the human and the AI, the hybrid workforce, they are able to do. And they are able to improve the patient journey, in this case for health care, in a way that probably they couldn't before. So of course we are proud of the results but most importantly we are proud of the type of evolution of our business model that we're driving and the kind of deals that we are able to establish with our clients where they leverage TP not only for just humans but for the entire set of expertise, processes, data, AI solutions and humans together. The same we're seeing in one of the largest U.S. financial institutions where we see there some of the impact on the revenue that we're seeing even this year on the second half of the year. and on this case it's very similar. We're bringing the agentic automation, we're bringing the analytics, we're bringing human oversight on the AI flows that we are implementing and of course we're able to turn these vertical solutions into AI and the possibility of AI into our clients. and this was in this case a deal where we were able not only to work and get this kind of work with our client but also differentiate ourselves substantially from our competitors that were not able to offer this combined set of solutions when it comes to AI and human. Of course, I'm sure you're going to ask me, Jorge, you have minus 2, minus 1.2. You're still guiding to 0 to 2 percent. How do you have the confidence that you are going to get to those numbers? And that's a little bit of what I try to cover on this slide. which is, these were just examples. And these are just examples to show you the depth of the vertical expertise that we want to build and that we are building at TP. But also some of the changes that we have done from a people, from an offer perspective, from tools, from processes that are strengthening our commercial organization, both in core services and in specialized services. And this is what leads us to say that we feel comfortable restating and making sure that we say that we will achieve our guidance by the end of the year. And of course, that comes on the back of some wind rate improvement that we're seeing, the increased pipeline that we're seeing, and of course, the bookings that we're getting from some of our clients. So with all this in mind, hopefully I'm able to convey some of the things that we're really excited about because we are working hard Of course, there's a lot more to do, but we are working hard on the evolution of the business model, on the implementation of the hybrid workforce, on the vertical approach for some of our core sectors where we have the trust and the pleasure of serving some of the leading financial institutions, healthcare institutions, tech institutions. So our vertical expertise continues to differentiate us in the market.

I also want to spend a minute talking about trust and safety.

As we explained and we went through in our presentation earlier, we are seeing increased softness that is coming in trust and safety. And this is happening mostly for two reasons. The first one is, of course, the application of AI into the automation of what I call the simple content moderation and trust and safety activities. and we are also seeing the use of translation tools that are helping some of our clients move volume from some onshore locations to offshore locations when it comes to content moderation. So we are rethinking what does trust and safety look like in the future? What does content moderation look like in the future? Of course, the EC volume will probably continue on its way of automation. But what is going to be left for human review will require the next level of scrutiny, the next level of training. And this one is a vertical that we care deeply. Not only for its role in society, also for the role that it has and the value that we place on our employees that are doing this type of work. Day in, day out, and therefore that's why we believe so firmly that this vertical will continue to transform itself, where it will require a different set of skills, where it will require a human controlling some of what the AI algorithms are moderating right now, and that's where we're making investments with the appointment of a new Head of Trust and Safety that has a lot of experience coming from our clients and some of the technology investments that we're doing on that side. On the other side, what is driving the growth? And here you have some of the more specifics around it. Sales, I told you about this one. We're conducting a lot of work in this space. We continue to see high single digit growth in this vertical. It's not only because of the trust of the clients that we have, but most importantly, the set of solutions that we have developed on our TP.AI growth set of tools when it comes to helping our agents be better at selling with dynamic scripting and with a number of other capabilities that we are investing on. And that is what is really driving that. The same for back office, particularly in our banking and financial services vertical, where we continue to expand more and more our presence in our clients and doing more and more of the hybrid workforce deployment. and last but not least, because it's the one that is growing the fastest, is all the work that we're doing with our clients when it comes to data services. This is a really, really interesting space. It is a fast growing segment of the market. And we're happy to say that we are seeing that growth also for TP, not only for the market. And we are making the investments needed to continue this growth and to not only grow at the rate of the market, but exceed it. Of course, all this is what gives us confidence on the long-term financial ambitions that I, of course, present here before I get the questions when it comes to margin, when it comes to growth and the leverage ratio that I know is one of the questions that I typically get when it comes to capital allocation. With that, I think we covered everything. Before I open it up to questions, I also wanted to take a moment to say that we are very proud to announce that we are upgrading our commitment to our employees. As you know, we had a global framework with UNI that expired and today I'm happy to announce that on the back of the great work that we were able to do together we're taking that to the next level with the double commitment that we are making on our employees the commitment of establishing employee boards in every one of our operations in most of our operations before the end of the year and these employee boards will report directly in a consultative manner to our sustainability committee in the board. So we're very excited to lead the industry into this new wave when it comes to responsibility of taking care of our employees that are the ones that are taking that call day in, day out, that are doing the content moderation, that are doing the interpretation and translation. We thank them for their hard work. and we want them to know that we are upgrading our commitment to them and hopefully each of them will see in their own operation their representatives on these employee boards and that hopefully we can find ways to continue working not only on the wellness, on the health and safety of our employees but the commitment on the upskilling that we need to do across the industry in this regard. So with that in mind, we're very excited about it. I can go on and on with it, but I want to make sure that we have time for the Q&A. So with that, I will open it up to everyone.

Ladies and gentlemen, if you wish to ask a question, please dial pound key five on your telephone keypad. If you wish to withdraw your question, please dial pound key six. The next question comes from Carl Green from RBC Capital Markets. Please go ahead.

Thank you very much. A couple of questions from me, just in terms of the incremental savings that you're targeting, that 50 to 70 million extra. Could you just elaborate a little bit more on where that's coming from, how you're going to deliver it? And I think probably most importantly, what proportion of that is likely to be retained and accreted to margin rather than reinvested? That's the first question. The second question is just in light of the good margin performance and stabilisation in Specialised Services. Any further thoughts about strategic options for that division overall, including divestments, please? Thank you.

Excellent. Carl, great questions. I'll start with the incremental savings and where it's coming from. It is coming from a number of different places. Of course, our SG&A line, where we have been doing a lot of work when it comes to making TP more efficient, leaner, less bureaucratic. We're implementing AI on a number of our own processes when it comes to either finance, HR, and some of our other support functions. On the other side, the other part where we are seeing the benefits is applying AI to our core operations. So if you happen to have a change of heart and want to apply to any of our operations in Portugal, in Greece, in Colombia, and in many other countries where we have deployed our AI recruiting solution, where we are conducting the pre-screening interviews of our agents with AI where we're seeing tremendous results not only when it comes to the increasing number of applications of people that are coming to tp also on the data that we are able to gather and help us better allocate those individuals to the right campaign and the right line of business and also from an employee experience perspective accelerate the time to offer that we are seeing. So some of those solutions I can talk about recruiting, I can talk about quality assurance, I can talk about workforce management and every function that we do in our operation. That's the other part where we are seeing the benefits and we are accelerating the deployment of those tools. So with that in mind, that's where we are seeing the benefit and that's why we are so excited that we believe we can achieve that 150 to 170 million in run rate savings for our transformation. And then when it comes to the stabilization of specialized and the strategic portfolio, I continue running on behalf of the board the strategic portfolio review. I will give updates when it's the right time just to know that it continues, that we're making good progress, and hopefully I can share more news with you soon. Thank you.

The next question comes from Victoria Chong from JP Morgan. Please go ahead.

Hi Jose and Benoit, thanks for taking my questions. My first question is on the restructuring costs of the Future Forward Plan again. Where do you plan to allocate the increased costs? Is that on headcount in specific regions? Can you give a bit more colour on how that is planned to be allocated? And my second question is on North America core services. Can we confirm whether the inclusion of TP Infinity and Alliance One announced in 1Q made any difference to the organic growth rate in 2Q, please? and then just the third one also on specialized services. Are you seeing an underlying sequential improvement in 2Q versus 1Q? Because I previously remember 1Q growth excluding the TLS contract was minus one. So given the growth in 2Q, is that an underlying sequential improvement or is there adjustments that we need to be aware of? Thank you.

Of course. Do you want me to take the one on restructuring costs? No, thank you for your question. I will not give the details of the allocation, but most of the costs are linked with severance payments, linked with employees, and given the nature of the legislation in both regions, Americas and EMEA, most of the costs are linked with EMEA operations. So that is for that component. On Alliance One, I think the combination of the business that was made at the end of last year, I mean starting in January, was to revive the growth and benefit from the synergies of the collection business. We had already some components in core in the US with what we have seen at Alliance One. We don't see any material impact apart from the one that were disclosed you know in the pro forma numbers that have been shown and we see in fact good benefits from that Synergy plan also because we had some I would say dual functions that were not necessarily needed and the combination of the portfolio is now helping to generate new solutions faster notably the FabCollect solution that is being deployed.

And then, Victoria, your last question on specialized and the sequential improvement. Yes, we are happy to report that we're seeing that sequential improvement on specialized across a number of the different companies that are part of the specialized services, on LLS, on CP Better Together, on TLS, on Health Advocate, on PSG. So yes, we're seeing that improvement. It's not just a matter of the restating of the visa contract. but we are seeing the improvement and we're seeing that not only in the figures we're seeing that in the units we're seeing the increase of the sessions that we're doing when it comes to interpretation in the hospital systems in the US we're seeing more hospital systems that are trusting on LLS to perform this type of activity to them so we are seeing again not only the numbers but the fundamentals of LLS and the other companies of specialized improvement.

And on TLS, we were also happy to see that the impact, because there was a question you had in Q1, the impact of the war is nominal, not to say we are exceeding what we were expecting for TLS. So it's a very resilient business.

I understand. Thank you.

Of course.

The next question comes from Virginia Montourcy from BOFA. Please go ahead. Good afternoon.

Just two questions on my side. One, I just wanted to follow up on the question on the underlying growth of specialized services because if the specialized services X TLS contract loss went from minus 1 to minus 1.7, Q1 to Q2, and then you mentioned a sequential improvement across a lot of your businesses. What is then driving the sequential slowdown Q1 into Q2? I might be missing something, so apologies if the question is silly. And then the second question I had is we've seen OpenAI just a couple of days ago announcing their presence customer services offering. How do you think about your competitive positioning as opposed to them and where do you think you've got The competitive advantage versus that type of offering. Thank you very much.

I will let the finance geek tell you the numbers and then I'll take the OpenAI one.

What drives the move, and this is why also we now report different sets of data, The impact of the one-time TLS was only on Q1. We have no longer any impact in Q2. What comes in Q2 and impacts is the reallocation of revenues that we mentioned. So this is a key driver. By the end of the year we are I will not disclose exactly the amount now, but we are moving from third-party suppliers a pretty large amount of revenues that we internalize and so that leads to this transfer of revenues that is impacting. Accelerating slightly the growth on the core side because core has such a large base that it's almost invisible but on the specialized side we are effectively moving more than 15 million of revenues in H1 and we anticipate that to further increase in H2.

And I think the additional component of that is the increase on the profitability that you can see of specialized services. Not only that, but a lot of the actions that we're taking in specialized, but that is what's underneath also some of the above 300 basis points of improvement in the profitability of specialized services. So it's a combination of both. So you see a little bit that you know nominal impact on the reporting figures for specialized but of course that is the that's why I was talking about the minutes and the hospital chains and what we are seeing from a fundamentals of the business and the profitability behind it. To your second question on OpenAI presence, and on this one I would say, first of all, we look at not only that, but many of the other technologies that are out there in the market. We monitor them, we try them, we test them, we evaluate them, not only ourselves, but we do that with our clients. And we monitor this space very closely. As of right now, OpenAI presence is still in limited deployment when it comes, so we will continue to see its performance, its cost, I'm getting a lot of questions from our clients on what is the true cost of AI. particularly when it comes to voice solutions. And maybe I'll spend a minute on this. What we are seeing more and more is that some of these solutions, the compute cost that they require given the latency requirements, given the low tolerance for hallucination, require a very expensive AI build. And that is, at least in all my conversations with clients across different sectors, That is becoming more and more an element of, I wouldn't call it concern, but it's an element to monitor. And they are coming to us to help us think through that, think through what is the best allocation of the resources. And of course, we'll continue monitoring some of these AI solutions, but not only on just what the technology can do, The ability to scale the cost and the risks that come with that. So we believe that is our sweet spot. That is where we win. That is where TP makes a difference. And we can bring all that together to our clients.

Thank you very much to you both. Very helpful.

Thank you. Thank you.

As a reminder, if you wish to ask a question, please dial pound key five on your telephone keypad. The next question comes from Ben Wild from Deutsche Bank. Please go ahead.

Hi, good evening, everyone. I've got three questions, please. The first question is on the... Well, the first two questions are on free cash flow. You have an additional 30 million of cost savings for this year, but you've kept the free cash flow guide, adjusted free cash flow guide, unchanged. Why is that benefit not flowing through to adjusted free cash flow for this year? Secondly... You've also announced an additional 50 million euros of restructuring cost. Total restructuring cost for this year will be 120 to 140 million euros. Is it right that those costs will be cash costs this year? So if I look at your unadjusted free cash flow guide, it implies a midpoint of around 700 million euros versus the 870 million that you delivered last year. Just trying to understand if I'm missing anything. And then a final question looking forward structurally. To what extent do you think these non-recurring severance costs are truly non-recurring and would you expect an ongoing level of severance in the business going forward? Thank you.

So on the saving from the free cash flow that's flowing this year, I think a big part of the savings are effectively expected to flow this year. When we say that we will report and typically in the 56 million that we have already expensed in H1, part of that amount that is expensed is not linked with Specifically this year, it's the end of the restructuring that we had from the one-time non-recurring free cash flow that were disclosed at the end of 2025 and related to the plans that we had started to launch already in prior years, notably the plan for France, which is the biggest component. In this year we have an impact of free cash flow that is linked mostly with the plan that we are implementing but also from the end of the tail of the restructuring that were disclosed in 2025 and that started to impact in 2025 and will continue in this year. So the same thing and we are Obviously, as you know, some of those restructuring and we consider them one time because they represent significant plans which are negotiated in some specific countries. And as you know, we need to go through regulatory approvals, negotiations with the unions, negotiations with individual employees. And so the pace at which we can effectively implement fluctuates quite a lot depending on the level of, I would say, discussion and sometimes litigation that we have when we implement those cash flows. So this is why we want to remain cautious on our free cash flow targets. whether we will expand 120 to 140 this year is hard to tell but we will certainly be above 100 million for the sum of the non-recurring free cash flow I think you covered a lot of the points Thank you Of course

The next question comes from Suhasini Varanasi from Goldman Sachs. Please go ahead.

Hi, good evening. Thank you for taking my question. Apologies, I might have missed this, but I just want to understand the reason why margins declined in America. I can see that the strength in Europe, I can also see the strength in specialized services. Was it down to trust and safety? Is that the reason why it was a little bit weaker in America? And just wanted to get a sense from you, given what you've talked about on the pipeline, et cetera, do you feel comfortable talking about, let's say, an inflection to positive organic growth in the third quarter? Thank you.

So on the drop in Americas that you could see here, I would say most of that is, of course, there's a portion on trust and safety, but the other part that has impacted is some of the macroeconomic conditions in the countries that are part of the Americas region, most notably Colombia. where we have seen a continuous appreciation of the Colombian peso against the US dollar and as you know a part of the work that we do there is for our US clients so we are in the process of working through with them either to find alternative geographies or to adjust the the costs of the services that we provide so that's I would say as you know Colombia has had a strong appreciation of their currency and at the same time has had changes in the minimum salary conditions of the country Thank you very much. Thank you very much. And then when it comes to the organic growth, we're not ready here to tell you what are the specific numbers. Of course, we remain confident on achieving the guidance and given these two sequential quarters of improvement, you can then assume what are the numbers that we're expecting for Q3 and Q4 later on this year.

Thank you.

Of course.

There are no further questions at this time, so I hand the conference back to Mr. Amar for any closing remarks.

Excellent. Well, thank you for your questions and for the detailed precision that you always bring and you keep us honest. We're excited. We're excited because we're starting to see the different elements of the transformation that we have put in place start to pay off. and hopefully today was one of the many different proof points that we can bring to you to show you the evolution of TP, the TP that we want to build for the future of a hybrid workforce of opportunity AI. a DP that is thinking about how to be the partner of trust for our clients when it comes to deploying a number of these solutions, a DP that is committed to our employees. And I cannot stress this enough. We're committed to our employees. We're committed to improving the working conditions of the people that make DP happen day in, day out. And hopefully, we can work with them and any other institutions that want to join us Thank you for joining us.