11/10/2020

speaker
Conference operator
Operator

Dear ladies and gentlemen, welcome to the TeamViewer conference call for the Q3 Results 2020. At our customer request, this conference will be recorded. As a reminder, all participants will be in a listen-only mode. After the presentation, there will be an opportunity to ask questions. If any participant has difficulties hearing the conference, please press star key followed by zero on a telephone for operator assistance. May I now hand you over to Carsten Keller, Head of Investor Relations and Capital Markets.

speaker
Carsten Keller
Head of Investor Relations and Capital Markets

Thank you very much. Good morning and good afternoon and welcome to the TeamViewer Q3 2020 results call. Before we start, as always, I'd like to remind you of the note on the forward-looking statement that you can find on this page of the presentation. And with that, I'd like to hand over to our CEO, Oliver Steyer.

speaker
Oliver Steyer
CEO

Thank you, Carsten. Good afternoon to all of you. Thanks for joining. As always, before Stefan is going to present the financials in detail, I will take you through our highlights of the quarter, which you can see on the slide. So Q3, clearly we've built upon an extremely successful first half year and continue to grow very strongly and also profitably across all regions and all customer segments. And I think one year after our IPO, we can really say that we have overachieved our growth target that we've set at the IPO and communicated to you. Specifically, Q3 billings increased by 29% year-over-year and actually 34% on a constant currency basis in combination with H1, which was very strong and which was also less impacted by FX headwinds. but had a significant pandemic-related extra demand in March and April, as you remember. Billings are actually up 48% year-to-date, year-over-year on a reported basis, and 50% even at constant currency. And as you also know, we have a very efficient financial model, so accordingly, Our adjusted EVDA grew as well, even more, 58% year-over-year growth, 61% at constant currencies for the first nine months, resulting in 57% margin for this period. Stefan will, of course, provide you with much more details on the financials later in the presentation. But I think it's important to note that we are seeing very good, very balanced contribution from all growth initiatives. And we are actually very pleased to see that the platform continues to grow. For example, a couple of days ago, we had the installation pass the mark of $2.5 billion, which really shows our leadership in connectivity as the basis for monetization in future. And as the ecosystem grows, we are also steadily attracting new subscribers across all customer segments, really. We It expanded our enterprise footprint even further, which was important for us, an important growth initiative. And we're also increasing the demand for higher value-add strategic solutions, workflow redesign, business processes, and the like. I think a very interesting area in this respect was augmented reality and IoT, where we see very exciting dynamics, and I think the Ubimax acquisition has actually paved the way to go into these segments even more and grow from that as well. We did less than six weeks after the announcement. We actually closed the transaction in August, so a very smooth process. and thereby we completed the first strategic acquisition in TeamViewer's history, so also a very important milestone that happened in Q3. Besides all the organic performance, the market trends, everything that was going on around us, I think it's quite remarkable that we also did that during this timeframe. We believe that we're progressing very well with integration. I'm going to cover that a bit later. And we also see that customers are excited. So there is some early traction on some cross-selling initiatives as well where sales forces from both companies approach customers together and talk about these new solutions. What we also did during the first quarter, we continued to work on integrations, integrations with major software partners. I think most notably in this quarter, we finalized the integration of TeamViewer into Microsoft Teams. which basically allows Teams users to move from a video collaboration session into an augmented reality support session, so enriching the collaboration and the interaction with augmented reality features that come from our product. And clearly, needless to say, with 115 million or so daily users, Microsoft Teams is, of course, one of the go-to products for video collaboration and, therefore, Integrating with them and allowing users to combine both user experiences drives our brand awareness and it's clearly also expanding our use cases in our portfolio. What we've also done, we've now integrated our AR solution fully into our Tensor platform. As remember, Tensor is our product for enterprises. which comes with very different, much, much more serious security features, single sign-on, conditional access, and the likes, and the likes. And Pilot, the augmented reality product, was a product which was on the site, and now we've integrated that into one TensorFlow platform, which, of course, makes it much easier to use these functionalities also for enterprise customers. We also just relaunched Tensor to include some more functionalities. I think most notably co-browsing. Very important because we have more and more customers that actually need or use TeamViewer slash Tensor to support their customers while these customers are using company apps. And in order to do so in a fully GDPR compliant way, we have to provide for a co-browsing functionality. And that's what we built in Tensor as well. So a lot was going on on AR, Enterprise, Tensor, IoT developments, which clearly underlines how dedicated we are to this segment. And the reason for that is, and also the result for that is, our continued traction that we see in the Enterprise segment, which you can see on the slide now. So during the summer quarter, We have one additional 144 subscribers with an annual contract value of at least 10,000 Euro per annum or more. This is actually twice as many as last year. Including UBMax, we increased the number of enterprise customers by more than 200 actually, which corresponds to an extended customer base of more than 180% since September 2019. So very remarkable development. And as you recall, we put out this KPI because we know that for deals above 10,000 euro, it actually means that across several go-to markets, so enterprise, inside sales, reseller, inside sales people and resellers can sell these products. And therefore, we like the fact that we have a more higher value product in this customer segment. The other side of this enterprise development is always the largest deals. And therefore, we consistently report the accumulated volume of our top 50 deals on an LTM basis. And despite longer sales cycles for larger enterprises this year, which we noted before, we increased the deal volume to 6.4 million organically and 7.7 million if we include the contribution from Uvimax. And just to give an idea, so while in 2019, the top 50 contracts, so these top 50 deals that we're mentioning here, in 2019, they ranged between 36,000 and 300,000 euros. So that was the bandwidth, so to say. This range now sits at 80K for the lowest deal and well above 500,000 for the biggest deal, which we mentioned before. So we're moving upwards with the top deals. We have more a larger base of the call it mid-size deals above 10K. And that's the reason why we keep investing into this area because it's a very healthy development for us. What's driving this development? As always, I'd like to give you an idea of the deals of the last quarter. Here is a list. Again, we were able to close a good amount of larger tensor tickets, especially this time in the Americas with customers across various sectors, which also diversifying our sector exposure was good, so it's really horizontal. We have an increasing number of clients that also added pilot to the deployment to extend the idea of support and remote maintenance and work really beyond into the operational work and use augmented reality solutions. Clearly, that drives down cost and reduces downtime, but also in some places it was just basically just needed because of the corona situation. So you see here, you see some frontline licenses, which is the old Ubimax world. You see Tenso, which is the old TeamViewer world. And you see Pilot in some of them across all segments. And this is typically around 50K. As I said before, in the Q3, we had very nice contribution from the Americas. EMEA, still a bit slower, clearly fully summer quarter. But overall, we're very pleased with the development in EMEA now as well, and that continues into the fourth quarter. So we're actually also very happy with how the October started in this. Maybe if you want to look at some use cases from this list in order to give you an idea. So we have, for example, there's a U.S. client in the publishing sector already using TeamViewer Tensor for internal IT support, and they have requested a comprehensive working-from-home setup for their design teams. They've tried... certain other solutions which haven't been reliable during high data traffic and also were lacking compatibility with macOS. So with TeamViewer, they were able to easily establish high-performance remote working solution into their already existing Tensor installation, benefiting from high security standards through single sign-on, as I mentioned, integration into Microsoft Intune ServiceNow, which was an additional plus. So quite often, we see that The basic functionality, the added security from TeamViewer, and then the integrations with other companies is the package that that customer wants. So that's the tender side of things. In addition, we also had some key frontline deals. For example, you can find a couple of those at the top of the list. One example is a large German logistics company they have decided to roll out Frontline internationally. They have ordered the XPIC, how it's called, solution for their U.S. operations. And how that works is XPIC has AR features, and they can use handheld scanners, or the handheld scanners that they're using are then replaced by glasses, smart glasses, that allows the worker to scan barcodes hands-free by just looking at the barcode. So they have glasses, they look at the barcode, it's scanned, and of course that makes the whole workflow much easier than using handheld devices. And at the same time, in those glasses, workers have all the necessary process information displayed, so much easier to guide them through the picking all hands-free Improves productivity, as you can imagine, and also reduces error rates. So a very interesting application for digital warehouse operations based on Frontline. Another Frontline deal that you see on the list is a U.S. industrial customer. They didn't go for XPIC, which is a logistics solution, but for X-Assist, which is a support solution as well. Again, augmented reality, and they use it in their plants. to give workers technical instruction via smart glasses to perform their service tasks. So it's really like an instruction in front of the worker's eyes to make sure they know which operation to perform and of course also ensure quality and collect data of the performed task. So these are just a few examples where Customers around the world would use TeamViewer slash Ubimax solution to digitalize really all kinds of processes in all functional areas of an organization and really across all verticals. So interesting to see that we're able to really address very, very many use cases now. And, of course, all of that is built on innovation, product improvements as we go along, learning from our customers, adding functionality and making it broader and feature-rich and also more secure. If we talk about the Ubimax integration, so it was very important for us to expand our knowledge in business processes in industrial IoT, wearable IT through the acquisition that we did this summer, really a key milestone. I'm very pleased to say that less than six weeks after the announcement, the transaction had already closed, and we are consolidating the business since the 1st of September. And we are also very happy that all integration work streams are really progressing very well. I think the key to this is the fit of the two companies, the cultural fit, and also the product solution fit and the shared strategic vision behind these two companies. So we now have completed phase one. The frontline platform is now fully added to the TeamViewer solutions portfolio. As you can also see, for example, in Germany, you see it on the website. In other markets, the integration is happening. And, of course, Frontline solution portfolio is now also powered by TeamViewer marketing and TeamViewer sales. We start to generate joint leads. in the different sales organizations across the globe. This acquisition not only gave us an additional verticalized product suite with very high stickiness, but the other thing is that we acquired really market-leading experts in augmented reality, and that is also facilitating a much deeper integration with our IoT offerings. So we're taking the AR piece and the IoT piece, the AR piece of Ubimax being very dedicated to workers, to humans, and the IoT offering of TeamViewer being dedicated to things, really. We are integrating that much more, and we already have a few proof-of-concept projects where we bring these two sides together and work with customers to really have an end-to-end digital process around this. Day three, of course, will be then the integration, the platform integration of the two solutions. We have R&D groups in both companies, mostly based in Germany. They work together very closely already now to develop a joint platform. Ubimax is often in its functionality more web-based. TeamViewer is a proprietary connectivity architecture bringing those two pieces together makes it very, very attractive because we can connect to any device anywhere, any operating system, and we can put additional features, functionalities on top of that, which makes the solution suite much, much broader. So it's very exciting to see how these teams come together. Again, culture plays an important role. We have the Founders team of Ubimax in our senior leadership team work together very, very closely as much as possible during Corona times, and we're progressing very well. Of course, immediate billing contribution from Ubimax in Q3 has been small, but we believe it has a very positive impact on our enterprise customer base, and I think it's already visible how we can have future deals and embed ourselves more deeply into customers. Now, before I hand over to Stefan to elaborate on the financials, I would like to take the opportunity to reflect a bit on what we've achieved since our IPO, September 29, almost exactly one year ago. A lot has happened clearly. When we had the IPO, we were still celebrating with more than 300 people very close to each other in the Frankfurt Stock Exchange, so really a milestone of the company. Hard to imagine now how that's worked now that we all still continue to work from home in most of our offices and are in partial lockdown again. But over the last year, I think we can really proudly say that we have clearly over-delivered on the strategy and also on our targets that we've laid out at our IPO. and this is really true for all three pillars of our growth strategy. Remember, customer segment expansion, use case expansion, and really regional expansion. So if we start with customer segment expansion, you've seen number of enterprise customers have almost tripled. We have 2.5 million installations of our devices globally. Subscriber growth has significantly accelerated, so we added the Tenso product for enterprise customers, To grow into this segment, we added the remote access product to allow for a basic work-from-home product more into the mall business, Soho business, so that expansion in both directions has worked very well. We look at our geographic expansion, also very successful. We see significant billing growth across all regions, really, and there's two examples. One is APEC, everybody would identify APEC as a growth region, and we've really put efforts into Japan, China, and to some extent also India. I think we're very pleased to see that Japan is now growing, has been growing 126% within one year. So in one year, we really cracked the code there. We have a fantastic team on the ground winning larger yields now. But equally important that the biggest market, U.S., also grew 46%. We have doubled down three years ago on our organization. We have added enterprise account managers. We've added or grown our mid-market team. We've worked on marketing, digital marketing, but also brand-building measures to some extent, and they all pay off. We're very pleased to see the U.S. contribution, as I said before, especially in the third quarter. U.S. came in with a very good flow of mid-sized larger deals, which were very helpful. Overall growth in Q3 for the U.S. slightly less than before. Reason is just last year was a free-to-pay quarter there. And if you compare with that, that looks a bit small. But if we take the 12-month view, America, U.S. is one of our key growth drivers. So very pleased with that. And as I covered before, the third growth initiative is more use cases. So we've invested into new products since the IPO. You can see that in tensor and in pilot, very strong growth there. Pilot billing plus 46, 160% small base, but this is the type of growth rate that you would expect from a small base. Tensor billing, bigger base, and also growing very nicely, and also remote management. So Very excited with this as well. Three growth pillars, good progress on all of them, and more to come on this. We like to emphasize, and we did during the IPO, that we have a very, very unique combination of strong growth and profitability. In the past, they have this famous rule of 40 in the Valley, which I think... some time ago has moved more to a rule of 60 or 70. There are high-growth companies with some profitability or the other way around, and 60 to 70 is now more companies are around there. But with our growth profile and margin, we are more towards a rule of 90 or 100. So very unique, and we're very proud of that. We've also tried to increase our addressable market. Clearly, it's a $30 billion market or will be a $30 billion market in 2023. All the digitalization, automation, remote control are drivers in this, so very important megatrends that drive the growth. But now, with the acquisition of Ubimax, we have significantly expanded into AR. and also into variables, and that has added, from all the market studies that we have, has added another 10 billion euros in market size, so very important. So we sum it up. Since the IPO, we've really expanded our leadership in connectivity, and we now, on the back of that, drive our enterprise engagement, continue our regional expansion, and, of course, are very pleased that we have extra knowledge, extra competencies in workflows, IoT, AI, through the acquisition of URIMAX, and want to make use of that as much as possible. And we are really looking forward to giving an update on all of these strategy elements and product elements during a capital markets day, which we are intending to do early next year, so that you get a sense of what we offer and real-life customer examples. But with that, run through the performance and the last year, I would like to hand over to Stefan, who will be live on the financials.

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