This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

Teamviewer Se
10/31/2023
Ladies and gentlemen, welcome and thank you for joining the TeamViewer SCQ3 2023 Results Calling Webcast. Throughout today's recorded presentation, all participants will be listened only mode. The presentation will be followed by a question and answer session. If you would like to ask a question, you may press star N1 on your touchscreen telephone. Please press star key and zero for operator assistance. I would now like to turn the conference over to Ursula Korek, Head of Investor Relations. Please go ahead.
Good morning, everyone, and welcome to TeamViewer's Q3 2023 earnings call. My name is Ursula Caret, and I'm pleased to host today's call. I am joined by our CEO, Oliver Steyl, and our CFO, Michael Wilkins. As always, Oliver will kick off the presentation by updating you on the quarterly business and financial highlights. In the second part of today's call, Michael will guide you through our Q3 financials in detail. As always, the presentation will be followed by a Q&A session. Please note that you can find the important notice and the APM disclosure on slides two and three. And with that, I hand it over to Oliver, whose CEO contract has been extended for five years, as you may have heard last week. Congratulations, Oliver.
Thank you, Ursula. Good morning, everyone. Thank you for joining our Q3 2023 earnings call. Before we start, a few personal words. As Ursula just mentioned, TeamViewer Supervisory Board and I have agreed to extend my term as CEO until October 2028, which I think is great. It will give me enough time to focus on the strategic development of the business and the sustainable and profitable growth of the company. I'm actually very excited, looking forward to this new term and to continuing the work that we have initiated here. We will certainly talk more about our strategic plans and the strengths and focus on innovation technology leadership, together with our full year results. At the moment, we are really fully focused on bringing this year's results home and with that I think we should focus on the Q3 numbers, so let me get back to those. As always, let me start with the key figures for the quarter. So we increased our revenue by 10% to 158 million euro. Our adjusted EBTA grew even stronger by 19%. This is resulting in a very high EBTA margin of 44%. And this shows once again our ability to create profitable growth. Looking at billings in the third quarter, Our core SMB business delivered strong performance again, grew by 9% on constant currency. And despite the quite difficult macro environment, our enterprise business contributed 6% billings growth on constant currency. And we were actually able to close some relevant large deals, which I'm going to talk about. In addition, in the quarter, we announced when we will take on a new role within the Manchester United partner ecosystem. We now communicated that from the start of the 2024-2025 season, so mid next year, we will see a reduced level of marketing spend for the Manchester United partnership. As we've said before, we will reinvest some of the savings in other branding activities and other marketing activities. And of course, also in our product. But the remainder will have a positive impact on TeamViewer's adjusted revenue EBTA. And I think it's very important. And we had communicated it before. The impact will amount to approximately 17.5 million euro improvement in 2024 calendar year. and approximately 35 million in 2025. We've also made significant progress in terms of product and tech collaborations through our new partnership with Unified Endpoint Management Provider, Ivanti. We've significantly enhanced our remote monitoring and management offering. For those who don't know this, Ivanti is the company that acquired MobileIron three years ago. And with Ivanti's industry-leading mobile device management capabilities integrated into our remote and tender solutions, we can provide our customers with a one-stop solution to manage all their desktop and mobile IT devices in a secure and efficient manner. And another achievement on the product side was the completion of the certification process for our enterprise connectivity solution, Tensor, to become an SAP-endorsed app. This is a very important accomplishment for us, especially since our productivity solution frontline has already been available in the SAP App Center for some time. The Tensor endorsement is clearly rounding up our enterprise offering within the SAP certified ecosystem. This will not only lead to increased visibility, but it can also drive after sales and support use cases for Tensor in the OT environment. It's also worth mentioning that we saw a general increase in customer interest in digitalization and innovation projects in the past quarter. This has also led to more traction for our frontline solution across regions and sales have very often been supported by our channel and tech partnerships. We were able to introduce our vision picking solution in the bottling industry in APAC. as well as in the logistics and supply chain industry in the Middle East. The most important frontline project was the further rollout of our picking solution to more warehouses of NADRO. This is Mexico's largest wholesaler to the healthcare industry. You might remember that we won that deal less than a year ago as part of our SAP partnership. And it's a good example. It's great to see how it is becoming more relevant over time and how the partnership investments start to pay off. So from our perspective, to sum it up, double-digit revenue growth in Q3 had a high profitability while we further enhanced our product portfolio and improved our go-to-market approach. So overall, we achieved good results despite a continued challenging macro environment. We continue. Let's now take a closer look to our SMB and enterprise business over the last 12 months. You can see that the core SMB business, which is the higher value bucket with contract volumes between 1,500 and 10,000 euro is significantly growing with 25%. And we really see this as our sweet spot in the SMB space as we constantly enhance our product, especially for larger SMB customers and managed service providers. And as always, we were successful in cross and upselling and growing our customers' contracts again. Also, the lowest enterprise bucket with contracts between €10,000 and €50,000, where we currently achieve most of our enterprise billings, saw a strong increase of 21%. This means that our largest buckets in SMB and enterprise are growing the most, and it reflects the strong contribution of core customer audiences to our LTM billings. Moreover, and important, the highest enterprise bucket, so above 200,000 Euro annual contract value is growing again with 4% after a dip that we had at the beginning of the year. During the last quarter, and actually despite the challenging macro environment, we were able to close some relevant larger deals, which I will tell you more about a bit later. Sorry. Next, as always, a view on the regions. In Q3, development of billings and revenues showed quite a mixed picture across the regions. APEC, again, showed the strongest operational performance with billings up 15% year on year on constant currency. Revenue was up 8%. And I think in this region, we do see a continuing upswing. which was initiated by the recent investments and then also the organizational restructuring that we did quite some time ago. So it's really coming together nicely now. America's region, where the reorganization of the sales team setup has been initiated in the first quarter this year, showed the lowest billings growth rates of 5% in constant currency. It's still an environment with longer procurement cycles in the current environment. which has contributed to this situation. However, we are fully committed to bringing this strategically important region back to its previous successes. And revenue-wise, the Americas region showed good growth with a year-on-year increase of 10%. And this can be attributed to currency tailwinds from previous periods' billings converted into revenue now. So this is obviously a slightly lagging indicator. Our last region, EMEA, reported good growth in Q3. Billings up 9% in constant currency, revenue up 11%. And especially in EMEA, we saw an accelerated trend towards more channel and partnership deals in the quarter. Next slide, please. As always, I'd like to put a highlight on some customer success stories for you. This time, we brought two remote connectivity examples from the third quarter. On the left side, we talk about a major US telecommunications equipment company. Here, we were able to migrate the customer from multiple existing SMB licenses to a really large tensor deal, which is worth more than six times the aggregated value of the former smaller licenses. We often talk about our strength in upselling, and this is one very successful example. At the same time, the new tensor deal also provides much more value to the customer. Before, there were hundreds of small TeamViewer licenses spread across departments, regions, and subsidiaries, which had developed over the years without a systematic or strategic approach on the customer side. Now, with one single Tensor license for the whole group, the customer benefits from enterprise-grade security, auditability, and scalability. On the right side, you can see an example from the APEC region. If you've ever been to a South Korean restaurant, you know that ordering and paying via touchscreen or tablet, tablet mostly, right at your table is already very common there. Obviously, there is a need for maintenance and troubleshooting for the companies offering those systems. Therefore, T-Order, which is the market leader for these systems in South Korea, decided to integrate TeamViewer into each of its devices. Customers can now very fast and reliably access the systems in the restaurants remotely and get them up and running again, which is a huge benefit for both the order and their customers. To give you an idea of the size of this implementation, this is an installed base of about 120,000 devices in restaurants across South Korea. I would also like to give an example of the scaling potential of deals we closed some time ago. This example on the slide is a customer from the engineering sector based in Europe. It's a multinational manufacturer of agricultural equipment, including vehicles such as tractors. Actually, some of you remember this story. We've talked about it around our IPO. The deal had been just recently closed at the time of the IPO, and the whole project was in development phase really without almost any revenue. As you probably know, tractors nowadays are packed with IT and all kinds of digital devices on board. And to support the tractor's operators when they're out in the field, TeamView has integrated XFactory into these devices. When an issue comes up, the operator can call customer service and they will remote into the device to instantly solve the issue. As any downtime in the agricultural sector is critical for the business and the vehicles are far away out in the field, the value for the company and its customers. I think it's pretty obvious. And looking at the ACV development, this is a nice example to show how we scale together with our customers. Firstly, we benefit from more vehicles being sold now. And secondly, we benefit from digitalization in the agricultural sector, meaning a growing number of these onboard devices that are added to each and every tractor are being shipped. Every additional connected device means revenue for us. started small and can get very sizable as you see. One last comment. The graph you see on the slide shows the ACV development for that specific use case with the on-vehicle devices. Additionally, this customer uses TeamViewer for internal IT support where we have a separate contract with the six-digit yearly revenue in place. So this is also an example of a successful cross-sell into separate departments of the same company. Let me now come from customer stories to the marketing side to explain how we target and reach those customers. After the introduction of TeamViewer Remote in the second quarter with the associated campaigns, we have focused on comprehensive marketing activities dedicated to enterprise customers in the third quarter. Just to give you some examples, we've introduced our new brand campaign, Find Your Better. on the left side. And at the core of the campaign is our brand promise of helping our customers each day to become better in their business-critical operations. One example is how we support our partner, the Mercedes Formula One team, with our technology. And if TeamViewer works in the fast-paced environment of Formula One, it can definitely make a difference in any industry. And that will be added over time to this campaign. So we start with this launch campaign element And then we'll have other customer examples that we will be quoting over time. The second campaign we launched last quarter was explicitly promoting Tensor as our enterprise-grade remote connectivity solution with all the relevant enterprise features like enhanced security and scalability. And the motto there is engineered for enterprise that we've brought to life with obviously online marketing measures like video paydead, social media, and the likes and the likes. These are only two examples to give you an impression of how we support our product enhancement and the overall transition to an enterprise software provider with our dedicated marketing campaigns. I think it's worth mentioning that last summer we welcomed Peter Turner as our chief commercial officer on the management board. And I'm really happy to say that he and his team have done what over the last year really makes a big difference for us. I think as you can see from the campaigns also. Website campaigns, content, whole presentation, appearance of the company have really reached a new level, which is very important to show and communicate the transition to more enterprise and more OT-geared use cases. And after customer success stories and marketing, let's get back to the financials that Michael will explain to you in more detail now.
You're reading a preview of the TMVWF Q3 2023 earnings call.
Free account.