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Teamviewer Se
7/28/2026
Thank you, operator, and good morning, ladies and gentlemen, and welcome to TeamViewer's Q2 2026 Earnings Call. I am Bistra Rubicic, head of IR at TeamViewer, and today I am joined by our CEO, Oliver Steyl, CFO Michael Wilkins, and CRO Mark Banfield. Oliver and Mark will run you through the quarterly business update, and Michael will present the financials, and the presentation will be concluded by a Q&A session. Please note that you can find the important notice and the APM disclosure on slides two and three as per usual. And with this, I'd like to hand it over to Oliver to kick off our presentation.
Thank you, Vizsera. Good morning, everyone. Welcome from my side as well. And thank you very much for joining our call today. The second quarter marked a real inflection point for TeamViewer. The strategic and operational progress we saw building in Q1 is now really translating into tangible business outcome. The DEX turnaround is fueling growth. Churn improved to its lowest level since the one-year acquisition. And importantly, major enterprise customers recommitted to larger multi-year agreements. At the same time, we are seeing customers increasingly consolidate remote connectivity, DEX, and AI capabilities on TeamViewer One. This draws double-digit year-over-year constant currency growth in our highest value enterprise AR bucket, and I think it underscores the growing customer buy-in to TeamViewer's integrated platform for autonomous endpoint management. Our momentum was further reinforced by recent external recognition from leading industry analysts and by our landmark partnership with ServiceNow. Combining TeamViewer's endpoint technology with the ServiceNow AI platform and backed by long-term commitments and joint investments, this strategic partnership is built to grow and shape the future of autonomous IT operations. We also saw encouraging progress in SMB, where churn is starting to stabilize as expected. Targeted retention initiatives and improving sales execution are taking effect here. We expect S&D headwinds to continue moderating throughout the second half of 2026. And while the top line growth in the second quarter continued to reflect the previously disclosed headwinds, these effects are unwinding as expected. And more importantly, the key leading indicators across the business all improved during the quarter. Profitability remains strong with an adjusted EVGA margin of 43.2%. And at the same time, we continue to invest in innovation in AI and go to market capabilities, which really demonstrates our ability to balance growth investments with financial discipline. And taken together these developments reinforce our confidence in accelerating the business dynamics during the second half of 2026. And we are therefore reaffirming our four year guidance. Next, we will zoom in on the most relevant results of this quarter. Let me spend the first few minutes on what I think are the most important developments which we saw in Q2. The improvement in enterprise momentum driven by the DEX turnaround and the rapid adoption of TeamViewerOne. Let's start with the chart on the left which shows the quarter-over-quarter change in enterprise ARR in constant currency. As we explained last quarter, enterprise growth in Q1 was temporarily impacted by one-off 1E churn. These effects are now leveling off, as we expected. You can see a clear inflection point in the second quarter. This reflects the debt's turnaround, stronger customer engagement across the board, and growing expansion activity. And that brings me to the chart on the right. What I find particularly encouraging is the continued acceleration in TeamViewer 1 you can see how momentum builds steadily throughout the quarter, reaching its strongest levels in June. Customers are increasingly embracing the TeamViewerOne platform and the value proposition behind it. Importantly, this momentum is broad-based and demonstrates growing demand for a unified approach to remote connectivity, digital employee experience and automation. taken together, the DEX turnaround and the accelerating adoption of Team VO1 provides strong evidence that our platform strategy is gaining traction. Let me show you what this means for the broader enterprise picture on the next slide. The key message on this slide is simple. Our platform strategy is gaining traction and we see that intangible commercial benefits. Total enterprise ARR grew plus 8% year over year in constant currency supported by improving customer engagement, expansion activity, and the recovery of the DEX business, which I just walked you through. Enterprise NRR improved sequentially to 94% and to 98% if you adjust for SMB to enterprise upsell. What is particularly encouraging is what we saw in our highest value customer segment. Customers with more than €200,000 in ARR grew 11% year-over-year in constant currency. Several strategic DEX customers expanded onto Team Year 1 during the quarter, generating meaningful ARR uplifts and validating the rationale behind the 1E acquisition. Let me now turn to SMB on slide 8. As expected, SMB ARR remained under pressure in Q2 and was down 4% year over year in constant currency. This continues to reflect the lagging effect of the strategic cost correction measures that we implemented to improve the quality of the customer base and thereby strengthen our long-term economics. But the important message is the underlying improving trends that we saw in SMB. The chart on the right shows that SMB ARR momentum improved sequentially in the second quarter and SMB churn stabilized in June, consistent with the trajectory we outlined earlier this year. We are seeing early benefits from targeted retention initiatives, pricing actions, and improving sales execution. There's clearly still work to do, but the key operational indicators are moving in the right direction, and they support our expectation that SMB Headwinds will continue to moderate throughout the second half of 2026. Michael will explain our respective financial results later in a call in more detail. Let me now walk you through some of the strategic highlights from the past quarter. The most important one we announced just a couple of days ago, our multi-year strategic partnership with ServiceNow. This is a landmark endorsement of TeamViewer's technology, our strategy, and our position in the market. It's worth spending a moment on why it matters. The logic is very straightforward. This partnership brings together ServiceNow AI orchestration layer and TeamViewer endpoint execution layer. And that means we help ServiceNow to bridge the gap between identifying issues and then resolving them. Together with their own agentic AI offering, this enables automated and ultimately autonomous IT workflows for ServiceNow's customers. Among them, of course, many of the largest enterprises in the world. As Bill McDermott, the Chairman and CEO of ServiceNow, has put it, ServiceNow and TNU are closing the loop from inside at the edge to outcomes at scale. And the partnership has both a commercial and a technology dimension. On the technology side, our DEX and remote connectivity which extends the reach of our solutions into one of the most widely adopted enterprise software ecosystems in the world. And on the commercial side, we agreed on dedicated joint investments across sales, marketing and channel activities. This significantly expands our access to ServiceNow's global customer base, their partner network and their enterprise relationship. This creates a really powerful route to market for our platform. And just as importantly, this is designed as a long term strategic partnership. So ServiceNow and TeamViewer have committed to exploring deeper integrations, additional use cases and future innovation opportunities together. That gives us confidence that this partnership can create meaningful value over time and scale well beyond its initial scope. For us, This announcement is about more than a partnership. It's a strong external validation of the product strategy and technology investments we've been making over the past year. Let me stay with the ServiceNow partnership for one more moment because there is a piece of recent Gartner research which I think is worth putting alongside it. Just this month, Gartner published its innovation insight on the remote support. And you can see the key points on the left-hand side of the slide. recently published research discussing the emerging category of agentic remote support and digital workplace operation automation. We believe these research pieces together highlight themes that are becoming increasingly relevant across enterprise IT organizations. TeamViewer continues to invest in capabilities designed to help customers address these opportunities and challenges of autonomous IT. And then we look at the building blocks that each side brings. We believe our agentic remote support, digital employee experience and endpoint management capabilities combined with ServiceNow's IT service management and agentic AI orchestration put us in a really strong position and that there are very few players who can offer that combination. So we think we're on the right track and the ServiceNow partnership isn't the only proof point we picked up this quarter. Let me show you on the next slide. Here's an overview of some important external recognition we received during the quarter, which spans our entire portfolio. Starting with DAX, DARPA again recognized TeamViewer as a leader in its 2026 magic quadrant for digital employee experience management tools, making this our third consecutive year of recognition. shortly thereafter, IDC also named TeamViewer a leader in its worldwide DEX vendor assessment. Together, these recognitions reinforce the strength of our DEX platform and our position in a highly strategic market. Two other flagship reports from leading analyst firms focus on TeamViewer Frontline, which you can see on the right-hand side of the slide. Frost & Sullivan recognized TeamViewer as a visionary leader, while PAK once again named us as the sole best-in-class vendor in its innovation radar. These reports highlight both the maturity of our technology and our ability to deliver differentiated value for customers. And when it comes to our remote and tensor solutions, the picture is really encouraging, as you can see in the middle of the slide. On peer review platforms such as G2 and Trust Radius, we continue to hold leading positions across multiple categories. These platforms are particularly relevant because they reflect direct customer feedback and they often play an important role in software buying decisions, especially in the SMB segment. Taken together, these recognitions are valuable proof points that are focused on innovation, product quality and customer value continues to translate into market leadership across multiple parts of the portfolio. Beyond partners and industry analysts, we also received an important recognition our largest market, the United States. This one is a bit different in nature because it opens access to a significant new market opportunity. Let me show you what I mean on the next slide. We achieved a significant milestone on our path forward towards TATRAMP authorization, the Federal Risk and Authorization Management Program for TeamViewer DEX. That is a key gateway into the US federal market where security, compliance, and operational resilience requirements are among the highest in the world. In June, TVO Dex received the FedRAMP in progress, in process, sorry, designation, and was officially listed on the FedRAMP marketplace. This reflects the significant progress we've made together with our sponsor, which is the US Department of Veterans Affairs. creates access to a market with very high barriers to entry and long term demand for trusted software platforms. Once we are authorized, federal agencies can leverage the certification, which significantly expands our ability to serve this customer segment. And the opportunity extends well beyond the public sector, because the standards required for Saturn are also highly valued by customers in regulated industries, such as financial services, healthcare and defense. So we believe this investment strengthened our position across a much broader set of customers and use cases. The authorization process is still ongoing, but this milestone represents an important step towards expanding our addressable market and further strengthening TeamViewer's position as a trusted enterprise platform. Ultimately, however, the most important validation comes from our customers. Let me give you a few examples here as well. The feedback of our customers remains one of the most important indicators for us. It gives us an early view into the value customers are realizing and how our AI capabilities are performing in real-world environments. What is particularly encouraging is how consistent that feedback is across different industries and customer segments. Whether it's reducing manual effort, accelerating issue resolution, improving visibility into IT environments, or proactively identifying risk, Customers are reporting tangible operational benefits from using TeamViewer's AI-powered capabilities. For us, this is an important validation of the strategy we've been executing against. It reinforces our conviction that AI is becoming a meaningful competitive differentiator for TeamViewer, while creating additional value for customers and supporting the long-term opportunity around TeamViewer One and autonomous endpoint management. This customer value is not only reflected in testimonials. We continue to see it translate into commercial success and new customer wins across our business. Mark will now walk you through some of recent customer wins and how TeamViewer One adoption continues to gain traction across our customer base.
Thank you, Oliver, and a warm welcome for me also. Se Se Se Se Se to manage and optimize some 60,000 endpoints that underpin mission-critical airport and passenger processing operations. They ran a rigorous head-to-head evaluation against a broad field of vendors and chose to replace a competing major digital employee experience platform they had in place for many, many years. For them, a degraded endpoint is not just an employee problem. It can delay flights and disrupt airport operations. Analytics alone do not protect uptime at scale, and that is exactly where TeamViewer's DEX separates itself. Real-time automation at the edge that remediates issues rather than just dashboarding them. That is clear evidence of the strength of our enterprise DEX offering and our ability to displace long-standing incumbents in the most demanding uptime critical environments. The second example is GTS, a growing managed services provider, and it is a good illustration of how TeamV1 is resonating with customers that are looking to consolidate their tools, improve automation, and scale their operations through a single integrated platform approach. And finally, on the frontline side, we continue to see strong demand for digitizing frontline and warehouse operations. This customer deployed Frontline across multiple warehouse locations and integrated it directly into their existing SAP workflows, which helped increase productivity and operational efficiency. While these customers operate in very different industries and environments, they ultimately bought TeamViewer for the same reason, to remove operational friction, improve productivity, and enable more efficient workflows through a trusted platform. The upsell engine is working and the numbers back it up. Increasingly, some of our largest DEX customers are choosing to move to TeamViewer 1 at renewal. And that momentum accelerated further during the second quarter. What is especially encouraging is that these customers aren't simply renewing. They are expanding their relationship with TeamViewer as they consolidate vendors and move towards a broader platform approach. In many cases, we are replacing solutions that only ever address part of the workflow, while TeamVR1 offers a much more integrated proposition. The reason we are seeing this growing platform pool becomes clear on the next slide, where I will talk you through the innovation roadmap behind TeamVR1. So let's take a closer look at our innovation roadmap for this year and how we are advancing our autonomous endpoint management vision. Just to briefly recap, the power of our AEM approach lies in its self-reinforcing nature. Every support interaction generates new insights. Every resolved issue expands the knowledge base, and every proven resolution can ultimately be operationalized at scale. As a result, the platform continuously evolves, helping customers move from reactive support towards autonomous IT operations. During the quarter, we made really good progress in bringing this vision to life. A key milestone will be our upcoming August release, which introduces new automation capabilities and marks another significant step towards autonomous endpoint management. I will show you this innovation in more detail on the next slide. For TeamViewer, this further differentiates our platform, expands our addressable market, and contributes to the accelerating platform pool we are seeing for TeamViewer One. The innovation we will introduce is automations, a new capability that turns proven resolutions into scalable workflows and brings us another step closer to self-healing IT. These automations are built on insights captured across more than 2.8 million AI-powered support sessions that happen so far, with hundreds of thousands added each month by now. They let IT teams transform recurring fixes into repeatable actions that can be executed automatically whenever a known issue reappears. Put simply, IT teams no longer need to solve the same problem twice. Instead of repeatedly diagnosing and resolving recurring endpoint issues, they can capture a successful resolution once and apply it consistently across their entire environment at scale. Ultimately, this is about turning knowledge into action. Every resolved issue makes the platform smarter, every automation increases customer value, and every step brings organizations closer to autonomous IT operations. What makes this structurally different from anything a competitor can offer is that we are the only company that owns both data streams natively at scale. Expert remote session data and real-time endpoint telemetry. As you can see on the slide, the benefits are clear. Less manual effort, faster resolution times, and greater operational consistency. At the same time, customers will remain fully in control through approval workflows and policy-based governance. So this release really is about tangible examples of how TeamViewerOne combines AI, endpoint intelligence, and automation. The mechanism I just explained is the reason why AI adoption generally and the number of AI sessions specifically has become one of the key metrics for our success. The scale of this adoption becomes really concrete when you look at a single month. In June alone, customers ran more than 500,000 AI-powered support sessions on our platform. That compares to over 300,000 in March, which we highlighted last quarter. The trajectory is steep, and it compounds. Every session strengthens the data foundation and makes our platform harder to replicate. This adoption is broad-based. We are seeing customers incorporate AI capabilities into their everyday support and IT operations workflows, creating tangible productivity gains and operational efficiencies. From a commercial perspective, this matters because adoption drives expansion. Customers that actively use our AI capabilities increasingly recognize the value of a more integrated platform approach, which creates additional opportunities around TeamViewerOne and our autonomous endpoint management proposition. Overall, the adoption trends we see today give us real confidence that AI is becoming an increasingly important driver of customer value, platform engagement, and future growth. AI adoption is accelerating an unprecedented pace. As organizations deploy more AI agents, autonomous workflows, connected devices, and edge systems, managing these environments becomes significantly more complex. What we increasingly see is that customers need more than visibility. They need intelligence, control, and automated remediation capabilities to operate these environments safely At the same time, they need greater transparency into how AI tools are being used across the organization, including workloads, performance, costs, and potentially unapproved applications. This is particularly relevant in highly regulated industries and mission-critical environments where reliability, governance, and operational resilience are becoming more and more important. We believe this creates a structurally growing demand for autonomous endpoint management. And importantly, this is not a future concept anymore. Through the increasing adoption of TeamView 1 and the conversations we are having with customers every single day, we are already seeing organizations beginning this journey towards more autonomous IT operations. So the question becomes, how do organizations actually make that transition? And that brings me to our vision for the self-healing agent for IT. At its core, autonomous endpoint management is about moving from reactive support towards intelligent, proactive, and ultimately autonomous operations. What you can see in this slide is what we call the self-healing agent for IT. The platform continuously observes activity across every endpoint, application, device, workflow, and increasingly AI agents. It detects friction early, it understands the underlying issues, and it takes action before productivity is impacted. In other words, we are moving from a world where IT teams react to problems towards a world where issues can be increasingly predicted, prevented, and resolved autonomously. This is the vision that shapes our innovation roadmap and increasingly is defining our go-to-market approach for TeamViewerOne. TeamViewerOne is the commercial vehicle that brings this vision to customers, while our investments in AI, endpoint intelligence, and automation continue to strengthen the underlying platform. In a market that is moving in this direction, we believe TeamViewer is uniquely positioned to lead is transition. What differentiates us is not a single product or feature. It is the combination of several advantages that come together on one platform. We operate the world's largest remote connectivity platform in the world. We have deep expertise at the endpoint and we benefit from proprietary data that is generated through millions of support interactions and we are embedding AI directly into our platform. At the same time, we have aligned our urbanization around this opportunity. Over the last quarters, we have sharpened our enterprise motion, evolved our go-to-market model, and built an operating model designed around platform selling. The accelerating adoption of TeamViewerOne and the momentum we are seeing across our customers are encouraging signs that this approach is paying off. Combined with our large installed base, our proven upsell engine and expanding ecosystem of partnerships, these advantages create a strong foundation for long-term growth. Ultimately, we believe autonomous endpoint management represents a significant market opportunity and that TeamViewer is exceptionally well positioned to help shape and benefit from this transition. With that, let me hand over to Michael, and he will take you through the financial results.
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