Sampo Oyj

Good afternoon, everyone, and welcome to the Sampo Group fourth quarter 2023 conference call. My name is Sami Taipulus, and I'm head of investor relations at Sampo Group. I'm joined on the call by Group CEO Torbjörn Magnusson, Group CFO Knut Arne Arlsaker, and CEO of IF, Morten Torsrud. The call will feature a short presentation from Torbjörn, followed by Q&A. A recording of the call will later be available on sampo.com. With that, I hand over to Torbjörn. Please go ahead.

Thanks, Sami, and welcome, everyone. As you will have seen from our numbers, we maintained really strong momentum through the fourth quarter. I think we reap benefits from three different aspects of our business model. Firstly, we're big and have been able to invest in digitalization over a long time. This means we sell to and service our customers digitally more than ever, more than others in our markets, and very efficiently. Secondly, even in a year with a high number of large losses and nutcat events, our diversification reduces the effects of volatility. Now and then we will have this kind of year, and we have a strong balance sheet with which to meet this. Finally, our exceptional underwriting culture has produced another year of improvement of the underwriting ratios adjusted for the volatile effects just mentioned. Just to list a few key achievements for the year, I think improving the underlying combined ratio again at a stable pace, as well as improving the cost ratio for the 14th consecutive year, belong up there. Having been able to use our digital proficiency to grow other lines, other lines than the motor business in the Nordics, in the face of low car sales is certainly another achievement. And finally, I think Hastings' agility in the challenging market in the UK combined with its underwriting discipline is also impressive to me. Finally, on this page, I think our investment returns compares well to the market. Given our low risk portfolio, 6.3% returns for the group certainly is a welcome addition to the insurance underwriting. Total profit before taxes for 2023 increased to just shy of 1.5 billion euros. That number summarizes all of this, of course. and the proposed dividend of 1.8 euros per share and the payout ratio of 86% of our operational EPS. On the next page, we outline the key general insurance developments. First of all, it has to be pointed out that the Nordic market has remained disciplined, and one observes the rather high combined ratios in part of the market compared to ourselves and a few of our listed peers. Prices have kept pace with claims inflation, and retention numbers for us are by and large in the same place as a few years ago. We continue to see particularly attractive development in our target Nordic growth areas, such as personal, home and SME insurance. In the UK, switching is much, much higher than a year ago, as we predicted then, and rate increases have been late in the face of the cost of living crisis, but rational. Riding this wave as best we can and capitalizing on the JIP opportunity, we have been able to grow, especially in home insurance. Total gross return premium for growth for Hastings last year was 32%, and we have a very good starting position for 2024. However, the special growth opportunity for home insurance, I think, is now fading for us. Claims cost development has continued to follow the same pattern as earlier in the year. In the Nordics, we have rather good visibility with our purchasing power. And average claims inflation remains just over 4%. In the UK, even though claims inflation has moderated slightly towards the end of the year, it's still surprisingly high. We see no obvious reason for claims inflation to stay this high as consumer price inflation has dampened and the price for used cars is falling. So let's see. Despite the claims inflation, though, we were able to reach 89.8% operating ratio for 2023 and with roughly the same reserving levels as before. Finally, when it comes to weather, we have an early and long winter in the Nordics this year, combined with some wind, which cost us some 3% to 4% on the combined ratio in Q4. This is more than the average of, say, 1%, but not an extreme situation at all. We consider it to be maybe a five- to eight-year return period, and it affected only two of the four countries significantly. Commenting on weather, let me also say that even if the return period for the Norwegian windstorm in January this year was very long in meteorological terms, it mainly hit the northern parts of the country, and it doesn't seem to have incurred a double-digit euro loss for us. Looking then to the asset side of the balance sheet, Sampo enjoyed an excellent investment return in the fourth quarter on the back of broad-based gains across the portfolio. The full-year return was 6.3%. As a group, we're comfortable taking measured investment risk in order to enhance earnings over the medium term. And since 2009, we have earned an average spread of some 290 basis points over the risk-free rate in FPNC, equivalent to roughly 300 million euros per annum. As... Before, we are very reluctant to conclude that interest rates will stay at these levels, that stock markets will keep climbing and that there will be continued sunshine everywhere. So last year's investment returns is not a solid basis for us making insurance rate decisions. And indeed, the stock markets in January have not supported, I think, eternal optimism. I thought I should give you a little bit more insight into our 1.1 renewals than I usually do this time of year, considering we are now in February and considering that more than 40% of our corporate book is renewed at the beginning of the year, both in commercial and industrial. We have been able to renew most of the business with unchanged very high retention or renewal rates. The acceptance for adequate rate increases is still high and especially for industrial the changes include tighter terms also equally important in reducing losses. We have also taken the opportunity to move away a little bit from some of the largest exposures in our constant efforts to reduce volatility in our results. This was done without much drama in the market but of course it supported rate increases in general. To conclude, I am pleased to have closed another good year. Our operational performance remains excellent and our competitive advantages are as strong as ever. I look forward to updating investors and analysts on our plans at our upcoming Capital Markets Day on the 6th of March 2024.

Over to you, Sami. Thank you very much, Torbjörn. Operator, we are now ready for the Q&A.

Thank you, Sami. Ladies and gentlemen, if you would like to ask a question, please press star 1 on your telephone keypad. Thank you. We'll now take our first question from Freya Kong with Bank of America. Your line is open. Please go ahead.

Hi. Good afternoon. Thanks for taking the questions. Firstly, just on your remarks in the release about putting through significant rate increases, Where are these rate increases targeted? I know you talked about commercial. What about the personal line segment? I guess I'm just trying to understand the need to drive significant rate increases from here if claims inflation and frequency is tracking in line with expectations. Do you expect to see an uptick in inflation over the next year? Second question is on UK motor. It seems to have grown modestly in the fourth quarter, though a bit hard to tell. I know we will get financial targets at your CMD, but I just am looking for comments on how you see the UK market now after the rate increases have gone through. Do you expect claims inflation to moderate from here, and how's the competitive backdrop looking?

Maybe I'll start with the UK and then leave to Morten to comment on significant or at least rate increases in the Nordics. UK motor. I think will be entirely decided by the claims to inflation going forward. As I just mentioned in the introduction, there are, as we see it, no reason to believe it will stay this high. But I'm also a little bit surprised personally that it's still this high. The market has been rational towards the latter part of last year and increased rates a lot. And then we will see whether that's enough. And how do we respond to that as Sampa? Well, the same way as we always do. When we see an opportunity, because we can provide customers with a good proposition at a better rate than the market, then we take that opportunity. If there's no such opportunity, we will not grow as much as otherwise. So we aim to increase the underwriting profits and the EPS, and that's paramount in Sampo and has always been.

Yeah, and then to the rate increases, we continue to have, on average, 5% to 6% premium increases throughout the Nordics. On private and commercial, we are mostly now pricing in line with inflation, as we see that margins and rate adequacy is really good in those segments. And then in the large corporate industrial segments, we do continue kind of pricing above inflation. So that's an area where we kind of are clearly increasing rates somewhat.

Thank you. Thank you. And we'll now take our next question from Alexei Vents with C3. Your line is open. Please go ahead.

Yeah, hi, thanks. Firstly, just on the claims inflation, both in the Nordics and the UK, it seems like a material drop in 2023 in the Nordics and marginal for motor in the second half of 23. Just wondering if you were able to give any sort of color on numbers on your outlook for claims inflation in 24, if you're expecting it to be below 24. the 4% to 5% range. And likewise, in the UK, you sort of said modest decline in Q4, but competitors are saying sort of 7% to 10%. Does that align with how you're thinking about it? And then secondly, just on the improvement in Hastings in the quarter, I'm aware there's some quite bad weather in Q4. Is it possible to give a bit of colour on the magnitude of this? If I'm looking at sort of industry estimate losses, that's £5.50 million. on sort of a 2% market share. That's maybe about three points on your loss ratio. Is that sort of the right thinking there? And just the comments around the growth opportunity fading in home now as well. Is that just the strong growth that you've already put on or are there some new entrants and it's a little bit more challenged? Thanks.

Where do we start with this, Knut?

I can start with weather impacts in Q4 for Hastings, which I would call marginal. So not a driver of the result in a negative sense in Q4 to any material. And then Morten.

Yeah, then I can comment a little bit on claims inflation, which will be a bit of repetition of what I think we talked about during last year. But on average, between 4% to 5% inflation, more towards the lower end of that range on average. Motor is a little bit above that range and property is below that range. On motor, we've been seeing stabilizing inflation during 2023. And on property, we've seen falling inflation during 2023. We do expect inflation to be at what I would say is a bit elevated levels also in 2024 compared to at least historical levels. due to sort of the visibility we have now on wage increases and repair costs. So I think now we have good visibility on inflation going forward. And again, in the range, 45%. Okay, thanks.

Thank you. We'll now move on to our next question from Trifonas with Berendek. Your line is open. Please go ahead.

Well done for the strong end of the year. I have a question on Finland. It looks like it had a really good year. Overall, in terms of profitability, can you maybe share what are the key drivers and what products are driving this, whether we should expect this to continue? And related to that, how do you expect the behavior of the mutuals across Finland and Sweden to evolve next year or this year, given the combined ratios do not look as nice as yours, to put it mildly? The second one is on an appreciation you don't like to give. But maybe it would be fair to assume that inflation coming down, pricing so strong, the underlying improvement to the ETH risk ratio can continue to improve by 50 basis points or so a year. And then the last question, maybe it's on the whole core liquidity and cash remittances from subsidiaries. Can you maybe share whether the 1.3 billion liquidity figure includes any of the cash upstream from Ethel Hastings for 2023 or will this be coming on top of this amount? Maybe you can please share what the numbers will be expecting from the two. Thank you.

Yeah, a set of questions there, and I think I'll try to answer them, the three first ones, and then hand over to Knut Arne on the last one. On Finland, yes, good profitability level, I think really represented by good underlying profitability, which is actually what we see in all countries. But then Finland has clearly had less events, weather events, than what we've seen in the other countries during 2023. So I think weather and large claims sort of has been more benign for Finland. But again, good underlying profitability and good underlying profitability in all the business areas in Finland. Then your questions about the mutuals, I think we... Want to avoid speculating too much about competitors. I think the only thing I can say is that it's quite clear that some players, including IF, has been early in pricing for inflation. And then we do see that some other players are perhaps lagging a little bit behind. But eventually, I think all players need to price for the inflation that we have seen. So I think that's a good position for us to have him. already implemented the needed price increases due to the inflation that we've seen. In terms of underlying improvement, I think as I briefly also commented on a little bit earlier, in private and commercial now, we are more pricing in line with claims inflation that we expect going forward, because the margins basically are really at good levels there. And then in industrial, we are pricing somewhat above claims inflation still. So I think that gives you at least some insight into sort of potential underlying improvement going forward.

On the holding company liquidity, I didn't fully hear your question, but with respect to whether or not we took up a dividend from the subsidiaries last year, we did. What you shouldn't expect is us to have the same kind of big announcement in November every year when we decide on a big dividend and talk about it in our quarterly reports. This will be a part of our group liquidity steering. And by that, that means that there are possibilities for us to add even more liquidity to the holding company before next November.

Thank you. And we'll now move on to our next question from Jacob Brinks with Nordea. Your line is open. Please go ahead.

Thank you. Back to Hastings, please. So I was trying to play around with the growth numbers on live policies, and it looks slightly less than 10% year-on-year. um anti-growth cross-written premiums 34 to write so is it fair to assume roughly speaking that i guess around 25 of the growth is coming from new customers new policies and the remaining part is from from price hikes and in consideration of that um those price hikes i guess you started with them sort of fairly early in 2023 we saw fairly big increases month on month in in the first two quarters of 23. So would that then be fair to assume a continued support from these price hikes on insurance income when we go into the first half of 2024? I guess that's the first two questions and I have a follow-up.

So your calculation is not wrong, sort of as round numbers. And then we actually started the price hikes a bit earlier than you indicated, but your question was whether we will ride on those into 2024. And, of course, that's true. We have continued to increase rates up to the very end of the year.

Okay, thank you. And then you mentioned also in your presentation that you had seen this small decline in inflation levels towards the end of the year. Would you say that these riding on these price increases you have already done, are they bigger than this slightly lower inflation? Or would you say that if these Q4 inflation levels stays, is there then need for more price increases?

Let's just say that if we have another year or 12%, we will continue to increase rates. Okay.

Fair enough. Actually, one last thing on growth in Sweden. Sweden has been fairly low on top-line growth in ETH for quite a while. It seems like it did accelerate both in gross written premiums and in insurance income in the fourth quarter. Is that price or did something underlying change?

I think on Sweden, the underlying growth actually has been fairly good in Sweden. But what has sort of dampened the figure is the car damage warranty that we seem to always come back to. So low new car sales has given us quite some headwind on growth in Sweden. Now we're starting at least to compare some years with equally low new car sales 2023 and 2022. So I think, again, the underlying growth momentum is actually good in Sweden, and I think that's more what you now finally see in the Q4 numbers.

Morten, I see this as one of your successes actually over the past couple of years to replace the car damage warranty income with home insurance and personal insurance income. That is something the organization has done well.

Yes, absolutely. I think growth on property and personal risk products, close to 10% on both of them, offsetting quite well the somewhat lower growth that we've seen on motor due to low new car sales in the Nordics.

Because I guess you're now looking at 7.5% growth in Q4 year-on-year, which is quite an increase from 6% last full year. So it does seem like it's accelerating.

Yeah, I think sort of development from quarter to quarter is always a little bit, I mean, since we are reporting on gross written and not sort of earned, you always will see a little bit volatility sort of on the quarter to quarter. But of course, it gives you more visibility on the future development again, sort of looking at the written figures, because that's what we will learn over the next year, right?

Okay. Thank you very much.

Thank you. And we'll now take our next question from Fezzan Lakhani with HSBC. Please go ahead.

Hi. Thank you very much for taking my questions, and congratulations on a very good set of results. The first is coming back to the point that you're looking to maintain similar margins in private. At the same time, you mentioned some of your peers are still putting through claims inflation. So can I take from that that you will be taking market share within private? My second question is coming back to liquidity. Now, if I deduct the DPS, that leaves me with around sort of 500 million euros worth of liquidity. Is that fair to say that liquidity becomes a constraint to your next dividend for further capital returns? And my final question is on the prior releases. You mentioned that it was due to sort of a reverse of certain inflation assumptions. Could you provide a bit more detail in terms of where that came from? Is that wage related? Is that claims frequency related? And which lines of business? Thank you.

Yeah, I'll start with sort of if-related questions. Market share, let's see. I think we are, of course, very satisfied with having implemented price increases somewhat ahead of inflation. I think that leaves us in a good position in terms of competitive sort of positions. positioning in the Nordics. But let's see then how the rest of the market reacts and how this plays out. And how many cars are sold next year. It would be good if the Nordic people start buying cars again. Then to the prior releases in IF, a fair part of that came from extra inflation reserves that it put up in Q2 and Q3 in 2022. Basically both motor and property. And I think what we saw sort of during 23 was more a development according to our expectations, and then we see that we could release some of those reserves.

Was that better development on the claims frequency side, or is that bodily injury? What was the A versus E on that front?

That was more sort of pure inflation. I think on the frequency side, the development for us in the Nordics has been very close to what we predicted, sort of returning to close to normal levels after COVID. So I think frequency has been... quite sort of as expected. And then, of course, inflation was elevated in 2022-23.

But if you look up the Q4 2022 numbers, one could say that we were a bit conservative, maybe, with the inflation reserve.

On the liquidity, we will obviously talk more about capital management and and the capital position at the CMD. But just in terms of the liquidity angle of that, it's not a constraint at 500 million. And one other simple reason for that is that that balance will increase with sort of the... Cash management planning we have within the group over the next few months. So it's not a post-dividend number, which will be fixed for the rest of the year.

All right. Okay. Okay. Look forward to that. Thank you.

Thank you. If you find that your questions have been answered, you may remove yourself from the queue by pressing star 2. We'll now move on to our next question from Johan Strom with Carnegie. Your line is open. Please go ahead.

Thank you. Most of my questions have already been answered, but I have one a little bit technical, and that's coming back to the announcement you made in mid-January with the change of accounting treatments for the discounting effect. So first, I just want to confirm that the changes that you've made now will not have any impact on your pre-tax profits. And then to my question, really, how should we think about the unwinding effects going forward? Looking at if P&C, the Q4 unwinding level looks a little bit higher than before?

Yeah. It did not have a pre-tax profit effect as such, other than the fact that there is a little bit of discounting effect in Q4, which we wouldn't have had because we need to adjust for the fact that we had a little bit too low discounting in Q2 and Q3. compared to the new model. Sami, I think we disclosed that number in the release. Anyway, it's 9 million euros. in Q4. Then, of course, what will happen going forward, Johan, exactly as you say, is that the unwinding everything else equal, not thinking about interest rate moving up and down, will in the insurance, finance, income and expense be a little bit higher, because we also will unwind current year which which previously was a part or more of a part of the the insurance service result. And of course this. This makes the alignment between elements of the investment result and the insurance finance income and expense better. Because it brings more of the cost of liabilities from discounting into the net finance result. And that's where it should meet coupons that we are generating from our fixed income portfolio.

Okay, great. That sounds really smart. And then just on the numbers there, so if you take one year of unwinding effect and divide it by four and add it to the quarterly run rate, is that fair? Is that how you should calculate it?

That's how you should calculate it. And we gave updated sensitivities in our investor presentation today. What we will need to do is just to – there will be updated sensitivities on a quarterly basis going forward because these numbers might change a little bit. from quarter to quarter, depending on how interest rates develop. So we will have a new sensitivity after Q1, which will give you a good indication for the Q2 unwinding. But you're exactly right. The numbers we've given you today, based on where we are today, you could take that number and split into four and get the best possible sensitivity or estimate that we can give you today.

Much appreciated, Knut. I'll hand it back.

Thank you. And we'll now take our next question from Dzeko with EB. The line is open.

Please go ahead. Good afternoon, gentlemen. A good follow-up on the run-offs. And so what we... They were exceptionally high in 2023 and could you elaborate or help us what should we expect for 2024? How extraordinary the 2023 number was?

I think we're not really giving any sort of outlook on the runoff gains. But yes, they were a bit elevated in 2023. And as already explained, a larger part of that comes from the conservative inflation reserves that we put in place in 2022. So that was clearly kind of an extraordinary thing. Of course, with IFRS 17, you do get some runoff gains from the risk adjustment reserves. But apart from that, we're not giving any guidance on runoff as such.

You could say possibly that We have roughly the same reserve strengths that we always had. If you look at our prior year gains over time, this is one of the higher numbers, probably not the highest, but one of the higher numbers over the past 15 years, if that's of any use to you.

Yeah, and we like to have a conservative approach, so we kind of have strong reserves. That's sort of the way that it's always been, I think, at IF.

Okay, great. Thank you. Then on the customer behavior in if private, are you seeing the private customers tendering their policies more actively now following the kind of a market-wide price hikes during 2023 in the Nordics?

No, not really. To a very small extent. You see sort of retention rates creeping down a little bit. But it's very marginal and the retention rates are still at a record high level if you look sort of more at the longer history sort of. So I think the customers are sort of understanding that we need to price for this inflation that we see. And again, we see good retention rates throughout the Nordics.

And, Morten, you're still above 89%. Compare that to any market in the world, any customer segments anywhere, and that's your average.

We're still above 89%, and it's still a very high level if you look at the more historical context. So we continue to be satisfied with that.

Okay, thanks. Then my final one, perhaps continuing on, is motor inflation. You mentioned that in the UK you are expecting moderating inflation. Are you seeing that also in the Nordics? At least the FX headwinds have eased a bit. And how should we think about the impact of the declining values of the electric cars? Will that have an impact on your... on the inflationary theory, or are you expecting that perhaps to result some pressure on premiums?

I think on motor we see that inflation sort of has stabilized during 2023. And we expect to gradually sort of move down. Then Norway and Sweden in particular have seen some effects from weak currencies. But that's already something that we've sort of seen throughout 2023. On the EVs, we don't see any difference between sort of an electric car and fossil fuel car. New cars in general have more electronics and are kind of more expensive to repair. But that's, of course, already priced in when they do the pricing. So for us, I mean, the shift towards EVs doesn't represent any claims inflation as such. But again, a new car is more expensive to repair than a five-year-old car for sure.

Okay, but are you expecting the declining new car prices to result pressure on the premium?

No, and I don't think we see really reduced new sales prices of cars. I mean, some specific car producers have kind of cut down on pricing, but I think, I mean, that's not really affecting the repair costs.

Okay. Thank you very much. All from me.

Thank you. And we'll now take our next question from Rimet Malhotra with Medibanker. Your line is open. Please go ahead.

Yes. Good afternoon. Thank you. So one quick follow-up, please, and two again very quick ones to keep it brief from my side. The inflation-led reserve releases, you clearly explained that now. I'm just curious. Is there a base effect that you're thinking that, okay, last year the 23 was quite bad, but maybe this year things are going to be just better just because it was a simple base effect? Is that part of the thinking of being more comfortable with sort of a lower inflation reserve when we go into 24? That's the first question. Maybe it's a follow-up. The second very quick one is the fixed income gain. on 4Q standalone, 255 million euros, quite a big number. Isn't there a risk that you've made these gains and now maybe if interest rates are falling or if there's some potential, does it affect your future income? And just if any comments on that, very big number. Apologies if I missed it, but I'd be curious on that. And the last thing is the growth in the industrial segment. which, you know, 4 to 22 was a phenomenal year, a quarter rather, with 29% growth in the database. And then this year, again, it's a bit of growth, 3.5%. Is that the pricing effect you said when you were saying you were pricing ahead of inflation in corporate and industrial? Can you just comment a bit about how those customers or other competitors are behaving in that market? Thank you.

I'll try to answer the first and last one, and then leave the fixed income question to Knut Arne. On the inflation reserve side, I think perhaps a little bit of insight on how this works. When they get claims reported, typically you set a standard reserve. And of course, in times with a lot of inflation, it's important that that standard reserve is following the inflation in the market. And to be certain that the standard reserves were adequate, that's why we kind of put on an extra inflation reserve in 2022 when we saw sort of inflation really going up. In hindsight, what we saw then was that the estimates that we put in on the standard reserves were very accurate, and therefore we didn't really need that extra reserve that we put aside. So that's really sort of how that works. On industrial, if I got you correctly, the growth is... coming only from rate and value increases. So we are not really growing in terms of number of customers. Then the growth is a bit sort of volatile from quarter to quarter, sort of also affected by the fact that some of our large clients have changed inception date on their programs. But if you look at the total year, all of the growth basically in industry is coming from rate increases and value increases. And value increases being then sort of that you adjust the property values that you insure, and rate increases being sort of the rate level that we price with. Thank you.

And on your fixed income question, let's see if I heard exactly what you asked, but returns of fixed income is coming from three parts. One is, of course, the coupons, and they are sort of received and saved and accrued, and the accrued is only at risk if If our investments go bankrupt and that feels pretty safe, given the investment grade portfolio we have, then we have, of course, some sales gains, which is realized gains. And then in fourth quarter, we did, of course, have a significant positive effect in the fixed income portfolio from the fact that rates went down. which then had a negative effect on the effect from change in discount rate in the insurance, finance, income and expense. That part can, of course, be reversed if that was your question, if it's a risk that that will be a lower number going forward. It absolutely is a risk for that. But then the sign on the cost of liability effect from change in discount rate will also be changed to a plus instead of a minus.

Sure. Thank you very much. Thank you.

Thank you. And we'll take our next question from Jana Rick with ABG. Your line is open. Please go ahead.

Thank you for taking my question as well. I just wanted to shed some light into the rate increases you have done so far. And so if you think about this, Morten, when did you really see these rate hikes you know are benefiting been putting through? So how much more margin should we expect you to have during the next couple of years or the next 18 months if you think about the inflation now fading, as you say? That's my first question.

That depends a little bit on what segment and what country you look at. I mean, if you take commercial Norway, for instance, we've had pretty strong price increases for a number of years now, but also then rather big claims inflation sort of in Norway. Partially also true for sort of the private segment in Norway. If you think more about sort of large corporate, then I think it's been almost three years now that we clearly have increased the rates. And then the last two years in particular sort of also increasing values a lot to reflect sort of the underlying inflation and then sort of increased building values. I don't know if that gave you any insight into sort of future margin development.

Yeah, maybe. Is there any line of business that you feel you have been behind when it comes to inflation or frequency or anything in the past few years? Or have you sort of always been able to get ahead of the inflation curve and actually price better than your peers? And by that, actually keeping your margin intact in a better fashion? If it's been luck, good efforts, or good underwriting, or a combination of all of them.

No, but I think this is our core discipline. I mean, this is the most important thing that we do, and this is sort of where we have, of course, our strength as an insurer, and not only over the last few years, but, I mean, understanding development on claims frequency, understanding development on claim severity, making sure that we price for inflation, that we understand the development, making sure that we – understand sort of repair cost development for new cars versus old cars, et cetera, et cetera. I mean, that's our core competence. So I think we are, as I said, this is where we are kind of really excellent. So I think it's not really luck. This is the core skill of an insurance company, I would say.

Very glad to hear. Could you just update us on the procurement, as you said? How should we read your sort of agreements these days? Have you been sort of as efficient when it comes to renewal of these contracts, or how should we look at them into 2024 and 2025?

I mean, of course, I mean, we benefit from being a large insurer, a large customer, getting them good agreements. And perhaps even more importantly, sort of we get agreements that give us visibility. So of course now for 2024, we basically have good insight into sort of how the repair network will do the pricing, for instance. When that is said, of course, the inflation that you see in the market will also, of course, come into sort of the repair network. I mean, so it's nothing that gives you sort of something for free forever. But I think for us, it gives us good visibility. It gives us good terms.

Absolutely. Thank you. Kristine, I have a question for you as well. When you see these bonds values now moving up and down quite heavily, and you sort of move out from the curve a little bit, how should we think the solvency effect out of this from potentially your bonds, if they are a little bit undervalued, coming back to par over the lifetime of the bond. How is that affecting your solvency capital? Is it a positive that if the bond is at sort of a value of, let's say, 95 today and pulled to par at 100, how will that affect your solvency if that is going to happen for the next two years if the bond portfolio goes from 95 to 100 in value? and how will it affect your solvency position? Is that something you can answer?

Let me try to – the interest rate risk we have is a very – it's just a small capital commitment. it's less than 100 million euros of the total SCR. So it's not a significant driver of the solvency capital requirement.

But is it on the own funds that actually happens too, or is that just the effect of the net financial, as you said, you will lose on your ECA and gain on the other one.

Okay. You will, of course, have exactly as you say, Jan-Erik, you will have an offsetting positive effect on the owned funds from a lower cost of the liabilities. We have solvency sensitivities in the investor presentation as well on this. Okay.

Thank you.

Thank you. We'll have a follow-up question from Trish and us with Barenburg. Your line is open. Please go ahead. Trish and us, your line is open. Would you want to check on your mute button, please?

Oh, yes. Hi. Sorry there. Two quick follow-ups. One is on reinsurance. Maybe if you can update us on the renewal and how that went and whether you sort of increased any of the attachment points and anything to plug out on the renewal. The second is on disability. Obviously, we saw some negative commentary coming from Norwegian Care yesterday. I'm pretty sure what the answer would be, but I just wanted to double-check whether you have any exposure to that sort of business line. Is there anything you can share on the trends there, if you do have any? Thank you.

I can take the reinsurance just for the group. And it was a successful 1-1 renewal. flattish in some lines and some price increases in others and price increases that were expected included in our plans and included in the pricing on the direct side. So no material effects from the 1.1 renewals but successfully executed. No change to the net retention in the Nordics? No change to the net retention in the Nordics.

And then on the disability question you had, I think that competitor is primarily a life and pension insurer, so we do not have the same exposures in our book of business. The personal risk products we do is sort of simple yearly risk products.

Good to hear. Thank you.

Thank you, and we'll have another follow-up question from Freya Kong with Bank of America. Please go ahead.

Hi, thanks for taking the follow-up. Just quickly on the cost ratio, I noticed you improved 40 basis points for IF. Were there any one-offs within that? Because it's a lot better than the 20 basis point improvement we usually expect.

Thank you. No, we improved... what we say kind of with 30, when sort of looking at all the decimals. But a good improvement, I think it's, again, continuation of just steady work on costs, and in particular sort of gradually becoming more and more digital and reaping the benefits of that. So, but nothing special.

Okay, thank you.

Thank you. And we'll now take our next question from Anthony Yang with Goldman Sachs. Your line is open. Please go ahead.

Hi. Good afternoon and thank you for taking my question. Just one question on the breakdown of the combined ratio. So thank you for your comment on the reinsurance renewal. Just looking at slide 47 that we see a kind of higher large loss and severe weather. loss in the combined ratio, should we expect that to be higher as well going into 2024, please? Thank you.

I think it's in the nature that sort of severe weather and large losses are stochastic. And we had quite a lot of severe weather in particular during 2023. I think, again, these are stochastic by nature. And normal level, as I think also Torben commented on in his introductory words, is more around 1% sort of on severe weather for IF. So 2023, at least comparing to history, sort of was a special year. And then let's see what the future brings.

Can I just follow up? Thank you. Can I just follow up? So does it mean... in the budgeting going into 2024, the sample kind of budgeting for a higher net catalysis versus history going forward?

No, I think, I mean... These are developments that take time. I mean, it's more development over decades rather than years. So, of course, we always adjust our pricing and our assumptions. I mean, we do that each and every year. But there is no fundamental change from one year to another, but rather some changes over decades on this. But again, of course, we have the privilege of being able to price and change our pricing each and every year. So, of course, if and when we see any development, we can take that into account. Thank you.

Thank you. And we'll have another follow-up question from Janna Rick for DBG. Please go ahead.

Thank you for taking my follow-ups. It's about Hastings. I just want to follow up on the reinsurance part on the quota share. What should we expect for that quota share level for Hastings in 2024, if you can shed some light to that, versus what you had in 2023? And secondly, on Hastings, if you have lowered it, does that mean that you will not take any capital out of the Hastings book? So it means that it will continue to fund its own growth with their own equity? Or how should you read your sort of taking capital out of Hastings going forward when it comes to that matter?

Yeah, quota share in Hastings remained at 30% successful renewal. with broadly unchanged cost. Then we did some changes on the axis of loss for Hastings, which we of course should have in terms of reinsurance, also a group perspective. on seeded risks in terms of what makes sense for the sample balance sheet to see to reinsures. And Hastings, we hadn't done anything on the excess of loss before. And the retention that Hastings and Sample had on that program basically were too low. So it was costly for us to remain at that retention level. So that we expect to be a benefit for the group going forward. In terms of capital, Hastings is currently adequately capitalized. And I see no reason why Hastings shouldn't be able to pay dividends going forward as well. Obviously, as you can imagine, 23 was an extremely special year. where we grew premiums so significant, and Hastings is currently on a standard model, which simply means that the SCR increased quite a bit. So there we sort of made sure that the Hastings capital base was adequate and didn't take out any dividend for that particular year. But that's not the same as saying that there's anything special with Hastings that should not, make it possible to also use Hastings as a part of the liquidity management of the group.

Thank you very much.

Thank you. And we have another question from Aslan with Danske Bang. Your line is open. Please go ahead.

Yes, good afternoon. Just a question from my side on Denmark. You didn't add to your position during Q4. Normally, I guess you're quite long-term investors and look very sort of through the noise in the markets. And I guess you should see or do see the Danish market as quite attractive. So just wondering with the current levels, why you're not adding to the Denmark position since you have been buying to Denmark's shares at somewhat higher prices in the past? Any thoughts from your side or comments?

We've got absolutely nothing new to say about top-down, Mark, I think.

As you know, we have been buyers of blocks or shares in the past, and no such blocks were offered to us in Q4.

All right. Thanks a lot.

Thank you. That was our last question today. I will now hand it back to your host for closing remarks. Thank you.

All right, well, that ends the call for the day. Thank you all for your attention.