10/26/2021

speaker
Alam Amedy
CEO & Co-founder of Truecaller

Hi, and welcome everyone who's listening in. My name is Alam Amedy, and I'm the CEO and co-founder of Truecaller. Today's presentation will be presented by me and my CFO, Ad Bolin. We're very excited to announce our first quarterly report as a listed company. Since this is our first quarterly report and we have many new investors on board, we wanted to spend some time on our product and introduce it to you. Then after that, we'll go through some of our quarterly highlights, then a product update on some of our highlights in Q3. Then Odd will walk you through our financial performance. Then I will quickly go through the summary and then we open up for Q&A. So let's get started. So our product is divided into two different buckets. One is our consumer offering, where Truecaller is the leading global platform for phone number verification and call blocking. And consumers use our product in order to have a safer and more efficient calling and messaging experience. The other side of this is our business product that we call Truecall for Business that allows businesses to verify themselves and integrate them into our product so that they can grow their business more efficiently. We'll go through these in details. On the consumer side, we offer a full suite communication experience where users come to make calls, identify unknown callers, block unwanted calls, and manage their SMS message experience from businesses using our intelligent AI system that highlights important messages. On top of this, we provide many other features around communication in order to make your calling and messaging experience safer and more efficient, such as call recording functionality and much more. TrueCall for Business is our enterprise side of the product offering, which enables businesses to communicate with their customers in a much safer environment by becoming verified on our platform so that consumers can rest assured that they are actually speaking with their bank, for example. Besides that, we have also built ways for businesses to integrate into our product, such as call reason, which makes it possible for our users to know why a certain company is calling you. But we don't stop there. We're building many things on top of this, such as call feedback, which is a seamless way for businesses to survey their customers after each call they make. The calling space is huge and we have just entered it through our sales team, but also through our CPaaS partners who upsell our products to their customers. In the near future, we will also utilize our messaging channel to help CPaaS customers reach their customers more efficiently.

speaker
Product Demo Voice
Product Demonstration Narrator

Welcome to Truecaller on Android. Welcome to Truecaller on Android. Here's an incoming call from Srishti who has given a call reason to show the context of why she is calling. This makes it easier for Srishti to indicate that it's important and for her contacts to take the right calls when they matter most. Truecaller for Business is our new enterprise product which allows businesses to get verified in order to build more trust in their conversations with customers. It integrates with other features such as call reason so that businesses can communicate efficiently and stand out from the noise. Call blocking protects our customers from fraud and unwanted calls using community data and machine learning technologies. Video Caller ID makes it possible for you to personalize how you will show up on other users' phones when you call them and can also be used by our business customers. Truecaller highlights important calls and messages using machine learning. All processing happens offline and never leaves the device. You can even browse and view your transactions. Smart SMS shows bills, payments, travel updates and more organized automatically for you. A sender ID like AX-S22Y is now displayed as Access Bank with their logo verified by Truecaller so that users feel safe when communicating with business SMS. In the Business tab, we highlight all legitimate calls and messages from businesses and filter out scammers or robocallers that pretend to be legitimate businesses. Having a conversation with a business is now much simpler. Truecaller shows the highlights of each message and makes them actionable, a smarter and easier way to communicate.

speaker
Alam Amedy
CEO & Co-founder of Truecaller

Great. So let's go into the quarterly highlights. We had an outstanding quarter and closed Q3 at 292 million monthly active uses, a 20% increase. We also grew our revenues with 129% and closed Q3 at 312 million Swedish crowns. And we had a strong adjusted EBITDA of 117.7 million Swedish crowns and a margin of 37.6%. We had a very strong growth in consumer advertising, driven by increased demand from advertisers, especially in India. On the business highlights, we're happy to mention that True Coffee Business is showing a strong development with great interest from businesses in several markets. And we've also initiated a strategic partnership with Tanla, who's one of the largest CPaaS companies in India. To start with, we'll make Tanla's customer verified on our platform. Lastly, in Q3, we started to initiate branding campaigns in focus markets where we see a large future potential like Indonesia and Malaysia. But we have also continued our investments in India and then, of course, in Sweden, where we went public earlier this month. We had a very strong development on user growth side and grew our mouse to 292 million, 20% increase. And on our daily active user side, we grew it to 229 million, 21% increase. And we continue to see a steady and strong organic growth. Recently, we started to grow our user acquisition efforts, which are showing good returns on our ROAS. The number of incoming calls that our users are receiving continues to grow strongly, and in Q3, our users received 275 billion phone calls, which is a 22% increase from last year. On the product update highlights in Q3, we've divided them into three different categories, enhanced core offerings, our AI development, and our ads and true call for business platform. We're super proud to announce that we're now launching real caller ID for iPhone through our newly built tech stack that will make this experience possible and similar to the Android experience. This is now being rolled out to our premium customers in the U.S. And while we're rolling it out, we continue to fine tune it before it gets rolled out to our largest subscription base in the U.S. We've done many improvements on the text messaging side to highlight even more important messages and extract relevant information for our users. These improvements will, of course, also benefit our business customers once they start using our platform for messaging communication. On the machine learning side, we've made huge improvements the last quarter, and our users are already now enjoying some of these features, such as our phone graph that will not only tell you who the person is that is calling you, but also if you have friends in common with him or her, and if it's a trusted person. All these intelligent data-driven points, we call it AI Identity. On the ad tech side, we made a lot of progress the last 12 months. But some of these things we've done in Q3 have already started to show results and enabled us to scale on the demand side. We built automated yield optimization systems to support a larger mix of programmatic partners. And we have a lot to do here. And we're very excited to continue our investments into our ad tech platform that will make our ads monetization play even stronger in the future. On the true quality for business side, one of the big accomplishments for Q3 has been the development of our automated onboarding system to scale true quality for business with more customers without a lot of manual work. This sets us ready to grow faster in the future with very limited manual touch. Let me go back here. So we're super happy that we've been able to onboard many more customers in Q3, and over 100 customers have integrated our Call Reason APIs into their systems as well, which increases the pickup rate even further. One example is the top three private sector bank in India who became a customer in February this year and has then increased their call pickup rate with 41%. And we have many trusted customers on board who see a healthy growth in pickup rates. Lastly, from my side, before I give the word to Aude, our strategy going forward is pretty straightforward. We'll continue to invest in our core offering and remain the leading platform for trusted communication. We will continue to invest in our proven revenue streams, such as the ad tech platform, but also on our consumer subscription side. And also going forward, we're going to continue to invest and unlock the new growth opportunities such as TrueCall for Business, but also invest and grow in new and upcoming markets. Over to Odd.

Disclaimer

This conference call transcript was computer generated and almost certianly contains errors. This transcript is provided for information purposes only.EarningsCall, LLC makes no representation about the accuracy of the aforementioned transcript, and you are cautioned not to place undue reliance on the information provided by the transcript.

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