2/20/2025

speaker
Operator
Moderator

Good day, ladies and gentlemen. Thank you for standing by. Welcome to TFI International's fourth quarter 2024 results conference call. At this time, all participants are in a listen-only mode. Following the presentation, we will conduct a question and answer session. Callers will be limited to one question and a follow-up. Again, that's one question and a follow-up so that we can get to as many callers as possible. Further instructions for entering the queue will be provided at that time. Please be advised that this conference call will remain will contain statements that are forward-looking in nature and subject to a number of risks and uncertainties that could cause actual results to differ materially. I would also like to remind everyone that this conference call is being recorded on February 20, 2024. I will now turn the conference over to Elaine Bedard, chairman, president, and chief executive officer of TFI International. Please go ahead, sir.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Well, thank you for the introduction, operator, and thank you, everyone, for joining our call. So yesterday, after market closed, we reported quarterly results reflecting the industry wide slump in freight volumes, as well as the ongoing effort by our team to make the most of the challenging conditions. We again produced strong free cash of more than $200 million during the quarter. This brought our full year total to more than $750 million, the third year in a row that we've achieved this mark despite the prolonged weak stretch for the industry. This directly reflects our long, withstanding focus on optimizing free cash flow so that we can strategically invest in the business, consider attractive M&A, and return excess capital to shareholders. We did all three during the fourth quarter while also reducing our debt to further strengthen our balance sheet. With that, let's have a look at our consolidated results. For the fourth quarter, our total revenue before fuel surcharge grew 9% over the corresponding prior year period to $1.8 billion, which benefited from our acquisition of Daski last April. However, operating income of $160 million was down from $198 million, reflecting an operating margin of 8.8 versus 11.8 previous year. We did have unusually high accidents-related expands that were about $9 million higher than prior year period. Our adjusted net income of $102 million was down from $148 million the prior year. An adjusted EPS of $1.19 compares to $1.71. I would also note that the impact of foreign exchange fluctuation, which during the quarter reduced reported EPS by $0.03, as every one-penny fluctuation of Canadian dollar per US dollar tends to impact either positively or negatively our annual EPS by about $0.02. So again, we produced solid cash flow, as I mentioned. Specifically, $262 million of cash from operating activity and pre-cash flow of $208 million. However, both were down from the prior year figures of $303 million and $244 million, respectively. I want to again call out that our ability to produce very respectable cash flow during a prolonged slump for the industry is a direct reflection of our team's effort to focus on the details of the business, regardless of market condition. This includes concentrating on quality of freight and other efficiencies. Let's now turn to a review of our three business segment, beginning with LTL, which was 40% of segmented revenue before fuel surcharge during the fourth quarter. LTL revenue before fuel surcharge of 737 was off 10%, an operating income of $70 million, which had an $8 million impact from higher accident-related costs versus the prior year period, was off 34%. Our adjusted LTL operating ratio was 90.3, as compared to 86.1 a year earlier, and return invested capital was 16.3. So next up is our truckload. 38% of segmented revenue before fuel surcharge at $693 million, which was up from $399 million in the prior year period, benefiting from the Daski acquisition. Truckload operating income came in at $60 million, which was up from $51 million. We produced an OR of 91.5 relative to 87.3 a year earlier, and our return invested capital was 8.4%. Our third business segment to review is logistics, which was 22% of segmented revenue before fuel surcharge, or $410 million for the fourth quarter, down from $472 million the prior year. Operating income of $43 million was down from $55 million. This equate to a logistics operating margin of 10.5 relative to 11.6 last year, and return invested capital was 17.1. Turning to our balance sheet, during the quarter we again benefited from our solid free cash capital of more than $200 million. We reduced debt by $156 million, and as a result ended the year with a funded debt to bid down ratio of 2.11. In addition to allocating capital to debt reduction, we completed one bolt on acquisition during the quarter. Also during the quarter, our board declared a 13% increase in our quarterly dividend to $0.45 per share. That was paid on January 15. We also repurchased $42.4 million worth of shares during the quarter, and you'll recall that in October the renewal of TFI International Normal Cost issuers bid or NCIB was approved for an additional year. So before I wrap up, as you may have seen in our press release, we plan to redone the side of TFI from Canada to the US to better align with our shareholder base and commercial presence. With that, operator, if you could please begin the Q&A portion of the call, and I'll be happy to take questions.

speaker
Operator
Moderator

Thank you, and ladies and gentlemen, we will now begin the question and answer session. To ask a question, you may press a star, followed by the number one on your telephone keypad. And to withdraw your question, please press a star, followed by the number two. And again, in order to ensure that everyone has a chance to participate, we would like to request that you please limit yourself to asking one question and one follow-up. Your first question comes from the line of Ravi Shankar with Morgan Stanley. Please go ahead.

speaker
Ravi Shankar
Analyst at Morgan Stanley

Great, thanks. Morning, Alana. So when you think of where we are on the cycle now and where we ultimately go to, let's say $8 of normalized EPS, how much of the path from where we are today to that level do you think is idiosyncratic actions that you guys can take versus waiting for the cycle recovery?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

A very good question, Ravi. And you know what? I think that we still have a lot of work to do on cost. If you look at our T-force rate, our costs are still too high. We're getting also killed because our volume keeps dropping. Our shipment count is down 6% year over year. Although our weight per shipment is about the same, it's still very difficult environment. So we still have a lot of work to do at T-force rate on the fleet side to reduce our costs. We're on the right track there. Our average age of a fleet of trucks at T-force rate is 4.2 years, which is getting close to normal, versus the average age that we have in Canada, which is a little bit higher. But then if I look at my maintenance cost per mile in US versus Canada, I mean, there's still a big discrepancy between the two. So we still have a lot of work to do on cost at the T-force rate. The same is true also of our Daski acquisition. If you look at the trend since we bought Daski in April, I mean, Q2 was OK. And then we had issues with revenue per miles that keep dropping because the freight recession is still with us. And even in Q1 of 25, we're still seeing a very pressure on rates, although it's quite stabilized. But the number of miles are down. And our costs also are too high. Daski, we were trying to have a lot of equipment. And these equipment are specialized equipment. They're used not very often. And let's say wind equipment, wind is out of wind, right? So it's not very popular right now. So we have to reduce our asset base at Daski to reduce our costs, to reduce our depreciation expenses, to reduce our interest costs as well. So we still have a lot of work to do to get to, to me, on the cost side, with no market improvement, we have to be closer to a 7 to a 725 EPS in a normalized cost environment. If you look at our logistics, I mean, we're down $12 million quarter over year over year in Q4. This is just volume. I mean, the truck manufacturers' volumes are down about 20%. This will continue probably Q1, Q2, Q3 of 25. When we talk to our customer, they see a pickup by the end of 25. So that is also not helping us in the early days of 25. But this is just volume. And it will come back. So to make a long story short of a big question is that we still have a lot of work to do on the US operation to become lean and mean. If I compare that with our Canadian operation, I mean, we still have a lot of work to do in the US.

speaker
Ravi Shankar
Analyst at Morgan Stanley

Got it. That's really helpful. And apologies if I missed this, but did you give us formal 2025 guidance?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

No. I mean, we're like our peers. I mean, it's really a very difficult start of the year. It's very foggy. So it's difficult for us. What I could say is that what we've seen so far in Q1, we're still in a very deep rate recession. The volumes are not there. So it's going to be a difficult 25, I think, again. We thought when we made our plan in October of 24 for 25, we never anticipated this kind of situation, which is still difficult in terms of volumes, both truckload and LTL.

speaker
Unknown
Unknown

Great.

speaker
Unknown
Unknown

Thanks, Alain. Pleasure, Rami.

speaker
Operator
Moderator

And your next question comes from the line Jordan Aliger with Goldman Sachs. Please go ahead.

speaker
Jordan Aliger
Analyst at Goldman Sachs

Yeah, just to come back to US LTL margins and deterioration in the quarter, would you say that's, I know you talked about cost as well, but is it primarily revenue? And then can you maybe go into a little bit more color on some of the specific steps TFI is going to take to work on US LTL margins in 2025, regardless of the volume environment? Yeah,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

yeah, yeah, yeah. You see, the problem that we have, Jordan, is this, is that right now, OK, we're losing the small and medium size customers, which have the best margin, right? And some of that has been replaced by, let's say, 3PL and corporate account, which doesn't bring the same margin. And this was really accelerated in Q4. So that's part of the issues that we have, is sales, OK? We have to be way more aggressive on the small and medium size account. So this is problem number one for us, if you look at T4's rate today, OK, is revenue. Problem number two is cost. So we've been working steadily on cost since we bought this company. And we've invested a ton of capital to improve our asset, to improve our training, et cetera, et cetera. But at the same time, OK, our volume keeps coming down, right? So it's like you're chasing your tail, like a dog chasing its tail, OK? So this has got to stop. So we are at a floor of around 20,000 shipments. The mission that we give to our sales force is to try to grow organically, but also to try to improve the density. So what I mean by density, and I'm like a guy that's always repeating the same thing, if you look at our Canadian operation, density is second to none. I mean, it's just fantastic. That's why we're doing so well. In the US, our density is the ship. I mean, it's really bad. So we have to improve the density. So there's two ways to improve density, right? Approach number one is to try to do it organically. And that's what we've been trying to do for three years since we bought the company, three, four years. Option number two is down the road. You've got to do what we've done in Canada. You've got to do some M&A. So if you can't get the density from organically your sales team, then you have to focus down the road in trying to find a target, something that fits you, that could help you improve your density at one point. So this is why we've been saying that one solution down the road for a T-force rate on sales and revenue is it will have to go through M&A at one point. But in the meantime, let's say during the course of 25 and 26, our focus has to be trying to grow it organically with the people we have and the sales, the revenue, and try to squeeze the cost of our, let's say, fleet operation. What we've done so far that's good at T-force rate is our line haul. So now we're using a software that's really good, which is called Optum, which is used by some of my peers. And now we are implementing Optum in Canada for P&D. And we're also starting to look at implementing that P&D tools. It could be Optum or another one in the US, again, to improve the management of our costs on P&D side. So it's like a two avenue for us. We've got to keep working on the cost and do more with less. But at the same time, the mission to our sales team is to grow organically and to improve our density. And over time, down the road, let's say, within eight, 12 months, 24 months, whatever, when we're ready, when we can find the right fit is to add M&A like we do in Canada all the time.

speaker
Jordan Aliger
Analyst at Goldman Sachs

Just as a quick follow up, then, I know things are still a little certainly challenging to start the year. But in that sort of, let's say, no help from the macro or zero volume growth environment, any sense for where your LTL OR could get to in the US in 2025 or directionally where you think it could get to coming off the 97 or so in the fourth?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Well, what we know, Jordan, is that Q1 is going to be a very difficult quarter, right? A very difficult quarter. But I still believe that we've been running this company since we bought it in the neighborhood of 91, 92, 93, 94 OR. Q4 was a disaster for us. I mean, we didn't do a good job in managing our labor costs. We had too many issues with accidents and claim. If you look at my claim ratio, I went all the way to .9% of revenue, which is just unacceptable, right? So this company, even in this kind of freight environment, we have to be able to run that between a 93 and a 95 OR. I've been saying since we bought the company that we'll get to a sub-90 OR. But right now, OK, at the level of shipments that we have at 20,000, if our sales team does not help us in trying to grow this density, improve this density, and grow the shipment count, and working just on the cost within 25 with this kind of freight environment, I think that overall, we should think that it's difficult to say, because again, it's very foggy, Q1, Q2, with everything that's going on. But I mean, to me, we've got to be able to live in a 93 to a 95 OR, even in 25, with this kind of difficult environment. But Q1, extremely difficult because of all kinds of reasons. OK, but for the year 25, even with what we know today, we should be able to play in that 93 to 95, so which is way, way above the target that we have of being a sub-90 OR. But density is the name of the game. And we've been trying with the sales team to have those guys understand that we need to drive less miles. We need to pick up more freight per stop. It's been quite difficult. It seems like difficult to do in this kind of an environment. But it's the only way that we're going to bring this company to a sub-90 OR, because at 20,000 shipments a day, when you run a national network in the US, you are small. You are small. In my mind, to run, just look at the shipments that we do in Canada. In Canada, we do close to 10,000 shipments a day. And we do only 20,000 in the US. So I mean, in Canada, with 10,000 shipments a day, we have huge density. That's why our costs are so good. In the US, our costs are not good because our density is way too low.

speaker
Unknown
Unknown

Right, thanks so much. Thank you, Jordan.

speaker
Operator
Moderator

And your next question comes from the line of Ken Hoekster. With Bank of America, please go ahead.

speaker
Ken Hoekster
Analyst at Bank of America

Hey, great. Good morning, Elaine. So a lot happened, it seemed like, in the numbers in the LTL. Length of haul dropped a couple hundred miles. You added trucks. You mentioned an $8 million charge in there. Maybe talk about what's going on at the LTL so we can understand the dynamic and the speed that things are changing. And it looked like GP revenue is really shifting down very quick. So a lot of dynamics going on here. Maybe walk through what changed so quickly.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, well, GFP has been not doing well since, I would say, a year and a half ago when our partner on GFP, UPS, said, I mean, those customers, we can't service those guys because they are not honest and they play games, et cetera, et cetera. So we have to drop all those resellers that UPS didn't want us to service. And now we're down to basically not much in terms of revenue versus where we were two years ago. And we've changed the commission structure to our sales team to try to make this thing grow again. But so far, we don't have any results. So that's GFP. But on the asset side, what we have done, if you look at my personal costs, year over year, I went from 40% to 44%. And this is because of all these changes in terms of our service, in terms of not managing the labor costs the right way, and also the mix of the revenue, which has deteriorated a little bit. Our weight per shipment is about the same, but the revenue per hundred weight is down. Why? Because we're replacing small and medium size account shipments with great margin versus a 3PL and a corporate account with less good margin. So this is what's happening there. And this is where I say that our sales team has to pull its own weight and start helping us to try to grow this better business. But at the same time also, we also have to manage better the claim costs. And this is big for us because we're at .9% of revenue, which is completely unacceptable. If you look at our Canadian operation, OK, we used to be at 0.2. We're at 0.3 and 2.4. You look at the best in class in the US, the guys are at 0.2 or 0.3 or something like that. So us, we're at 0.9. Also, our accidents or K reserve had to be adjusted with the actual, which we took another hit. So globally, it's a lot of bad news for us in Q4. But the guys, they're rolling up their sleeve and we're attacking. And we understand that the market is not going to help us again in 25. We still think that we're going to be in a freight recession. We don't see anything changing over the course of 25. And this is why, when I look at the plan that we have for 25, running in a 93 to a 95 OR for all of 25 would be probably the best that we could do with the low density that we have and without any M&A in 25. I don't think that we'll have any M&A in 25 to help us improve the density. So with that in mind, this is where we stand again.

speaker
Ken Hoekster
Analyst at Bank of America

Thanks. But just to clarify, you added 500 trucks over it. You grew the fleet significantly. But why did the length of haul drop 400 miles? Did you just change business? Is that the mid?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

No, no, no. Because you have to look at the active trucks again. The active trucks at LTL is about 3,200 trucks. The total trucks is about 4,000 trucks because we're bringing new trucks in and we're not selling the old trucks. OK, we have about, I don't remember exactly the count. But we have a lot of old trucks that we're selling now because the active fleet of UPS or the T-Force freight, LTL, is about 3,200. So there's no movement. You have to look at the active fleet.

speaker
Ken Hoekster
Analyst at Bank of America

And then just to read domicile, any tax implications on that? Is that just moving headquarters? Where are you going to be moving? Is there any follow-on implications for that?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

I think this is an evolution of TFI. So if you look at five years ago, we listed TFI into the New York Stock Exchange. And we were able to do that through what they call an MGDS exception. But this exception will disappear the minute that our shares that are owned by US shareholders, the minute that we go above 50%, then this is not going to work. So we have to go to the SEC. And then we have also to be US GAAP. So it's part of an evolution. But at the end of the day, if you look at TFI today, for ed office, we have people working in Canada. We have also people working in the US. We have people in Montreal, in Toronto, Calgary. We have people in Chicago. We have people in Minneapolis. So we are all over the place in North America with our ed office crew. So to me, it's just like an evolution, OK, because our business is now today about 70% US domestic, 25% Canadian domestic, and about 3% or 4% or 5% trans-border. So it's just... And with the next M&A, OK, we just announced a small transaction in our MD&A with that and with the possibility of us doing some more M&A in the US, like we said, at one point, we will invest $3 to $4 billion. It's going to be in the US. It's not going to be in Canada. So our revenue will creep up to about 80%, 25%. So it's just an evolution. But we're not moving ed office. We're not moving people from, let's say, Toronto to, I don't know, Chicago. No, no, no. Every member of the TFI ed office is staying where they're at. So that's why we call TFI TFI International is because we're Canadian and US.

speaker
Unknown
Unknown

Got it. Appreciate the time. Thanks, Elaine. Pleasure,

speaker
Operator
Moderator

Ken. And your next question comes from the line of Walters Franklin with RBC Capital Markets. Yeah,

speaker
Walter Franklin
Analyst at RBC Capital Markets

thanks very much. Good morning, Elaine. Good morning, Walter. So maybe just to clarify in the read, Domusel, you will not be delisting in Canada. Is that right?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

No.

speaker
Walter Franklin
Analyst at RBC Capital Markets

No. And will it be a full reincorporation or into the US?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

That, you know, Walter, because we're only in the early days, right? So we still have a lot of work to do on that. We have we must get a shareholder approval of that. So to me, in a simple way, I mean, it's just like TFI International today is a Canadian Corp.

speaker
Unknown
Unknown

Tomorrow,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

once the shareholder approve it, it's going to be a US Corp.

speaker
Brian Asenbach
Analyst at JP Morgan

So that's

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

the way I understand it. So there's no big story except the fact that now by being a US Corp, you know, on the Daski acquisition, for example, one of our business unit deals a lot with DOD, the US Department of Defense. And because we are a foreign owner, OK, that creates a little bit of issues for us. OK, well, that's no big deal. We can live with that. But the fact that now you are a US Corp, that will help us. OK, so there's a few things like that. You could be part of some index in the US because now you are a US Domusel. But at the end of the day, and like I said to our board member yesterday, it's an evolution of TFI.

speaker
Unknown
Unknown

You know,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

if you look back five years ago, we had no US shareholder. I mean, we were just Canadian, right? Today, just under 50 percent, 49.9 percent of our shoulder summer of 24 were US. OK, and four or five percent were I think European or Japanese or something like that. And 45 percent were Canadian.

speaker
Walter Franklin
Analyst at RBC Capital Markets

So it's an evolution. Got it. OK, and then my second question really is just on M&A. And you mentioned densification is a big objective, and M&A can certainly help with that. This is a tough environment. So arguably, sellers are in a tough spot. Could you get, could you look at bolt on or accelerating your bolt on tuck in acquisitions to a more significant pace to take advantage of potentially lower than normal acquisition multiples to achieve that density so that when things turn, you know, you're building off a larger base?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, you're right, Walter. I mean, for sure. But there's always the question, you know, you've been with me for a long time, Walter, right? You know us really well. And me, my saying has always been you buy in bad news and you sell in good news. But, you know, it's been bad news for TFI for the last two years, right? Since since 22 when our EPS hit eight dollars, I mean, it's just been bad. I mean, we went to six something, six fifteen. And now this year we're at five seventy five.

speaker
Unknown
Unknown

So

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

with that in mind and all this, everything that's going on in twenty five with the fog that we nobody knows where we're going, really. So a lot of people could be scared and say, hey, you know, don't don't do anything crazy. Don't spend a billion dollar or whatever. But I think that you have to be bold. OK, you know, we have a very strong team in Canada and we're also building a much stronger team in the U.S. in our specialty truck with Steve Brookshaw and with Bob McGonigal at T-Force, right, U.S. and also with Rick Asche in our logistics. So you that you may be right. That Walter, maybe it's not going to be in 26. It could be maybe in 25. OK, but it's always to try to balance between being bold and trying to do something sooner than later. OK, because you may end up being ahead of the curve in terms of the market improving. Me, I really believe that the U.S. is the best place to be in the world in terms of business. And I feel really good about this U.S. economy. And I feel really that those guys will do a great job. The new administration.

speaker
Unknown
Unknown

So,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

I mean, to me, it's time to invest in the U.S. But then on the other side, I've got guys saying, oh, it's you got to be careful. You know, your debt is at two point one, your leverage at two point one. So this is why we're trying to reduce our debt by about five hundred million, at least five hundred million during the course of twenty five. So it's a balance, Walter, it's a balance. And we want to get the Q1 behind us, because to me, Q1 is going to be very difficult when I look at my specialty truckload in the U.S. When I look at the USLTL, it's going to be a very difficult Q1 and maybe also Q2, because, you know, with what's going on, we still don't know what are going to be the rules. Right. So as of March, the new administration will talk about tariff. As of April 1st, there will be a report by the Treasury that's going to say whatever, I don't know. So I think that the rules will be clearer starting the summer of twenty five into the fall of twenty five. But with all this insecurity, if you are bold, maybe it's the right time to do a deal. So we'll see.

speaker
Walter Franklin
Analyst at RBC Capital Markets

OK, that's great. I appreciate the color. I like. Thank you.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Thank you, Walter.

speaker
Operator
Moderator

And your next question comes from the line of Brian Asenbach with JP Morgan. Please go ahead.

speaker
Unknown
Unknown

Hey, good morning. Thanks for taking the question. Morning, Brian.

speaker
Brian Asenbach
Analyst at JP Morgan

Just wanted to ask you, give a little more detail as to why you think you're seeing some of this mix shift in T-force freight and maybe how much you can quantify, just how much more if you go you're doing versus SMB. Is this is this competition? This the challenge? Is it service level? Is it kind of all the above?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

I think it's all of the above. I think it's just a difficult environment. OK, everybody is looking for freight. The perception is that through the master report is that, OK, T-force freight is cheap, but the service is average or maybe not as good as the average of my peers. So, I mean, we have to fight and it's the focus of us. I mean, there's no other issues. Now, this is this is what these sales guys have to do. I mean, we've been working at it for three years and we've not been very successful. The only success we had on the quality of freight is the average weight, which was really low. Now is a little bit better at twelve hundred. That's the only success that we have so far. We're trying to work with these guys. Hey, you know, your responsibility is to bring some freight and, you know,

speaker
Unknown
Unknown

so far

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

it's been difficult. So, you know, like I was saying to the team two days ago, the T-force freight team is that, guys, I mean, I understand that we have this freight environment, but we have to have probably better people, better leaders. I don't know. It's the boys in their court.

speaker
Unknown
Unknown

But it's tough. So looking at Daski, it looked like

speaker
Brian Asenbach
Analyst at JP Morgan

at least in our math, it may be barely profitable during the quarter. You made some comments that specialized TL was pretty tough. You have extra equipment laying around. So, yes, just want to see if there was a path to better profitability or is that something you have to wait more for the cycle to turn around? I guess a similar question there. How much of that is really in your control versus what the broader economy gives you?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, so the revenue per mile, OK, if you if you look at our revenue per mile, two, three and four, it keeps coming down. OK, so it's really not good. Our revenue per truck, because we have increased the number of miles, stayed about steady. So more miles that we did per truck, Q3, Q4 versus Q2, but less revenue per mile. OK, because the freight is scarce. Right. So this is up to the end of 24 going into 25. OK, rate per mile has got some stability, but because of everything that went on with the storm and this and that. So number of miles went down in January. And the killer that we have over there is that we have way too much capital invested trucks and trailers invested in that company. And why is that? Because when we acquired Daski, they had committed to buy a large number of trucks, which we could not walk away. So so that's what we did in Q2 and three and four is we had to take on these trucks that were in order. OK, so now we have way too many trucks in a very difficult environment. So during the course of early 25, we have to start unloading those excess trucks that we have. OK, and then we'll have probably a better result in terms of our depreciation expense, which is just crazy. OK, with the revenue we have in terms of customer, in terms of activity. OK, we're still in a freight recession in a specialty truck load. We are still not active like we should be in a normal environment, but it's been going on for two or three years. Right. So if you look at my peers in the US in the van world, OK, it's really difficult. I mean, us, if you look at my war in Q4, I'm above 90 for the first time ever. OK, first time ever that our specialty truck loaders are above 90. I think we're 91 something. Because Daski is, like you said, probably running like a 98 or right in our in the rest of our. Our operation is running sub 91, right? Because Daski and the existing business that we had before we bought Daski, it's about 50, 50. So legacy TFI specialty truck load is about the same size as Daski in terms of revenue, but in terms of profitability is day and night. So you're right, Daski in Q4

speaker
Unknown
Unknown

didn't

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

help us. Because if you look at my year over year improvement, the top line is through the roof, but bottom line is a meager with just a few million dollars. So that tells you that we didn't do too well. OK, in Q4 with our US operation. OK, but this is a different environment. T-Force is is a big rock in my shoe. No question about it. Daski and our US specialty truck load, this is something that we will be able to fix on the cost side, on the equipment side during the course of 25. And if market condition improve, that that should help us. But if market does not improve, I mean, at least on the cost side with our specialty truck load, we have a path forward by shedding equipment, by, you know, improving our cars, improving our overhead as well. OK, so our overhead will come down during the course of 25. So I feel, you know, I feel that Q1 is going to be difficult for specialty truck load as well. OK, but I think that we will bring the OR down some 90 within the next Q2, Q3 and Q4.

speaker
Unknown
Unknown

OK, thanks very much, Len. Appreciate it. Thank you, Ryan.

speaker
Operator
Moderator

And your next question comes from the line of Scott Group with Wolf Research. Please go ahead.

speaker
Scott Group
Analyst at Wolf Research

Hey, thanks. My connection is not great. Hopefully you can hear me, Elaine.

speaker
Unknown
Unknown

Yes, no problem.

speaker
Scott Group
Analyst at Wolf Research

OK, great. I know Ken asked, but any more color on the LTL anthropologist, such a dramatic change. And then you mentioned a few times, talk to you one like, do you think T-Force is profitable? And then one more guidance kind of question. I know you're not having specific guidance yet, but as you look at it today, do you think you'll grow consolidated earnings this year?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Tough, tough, tough question, Scott. So far, what we know with everything that's going on, OK, we did about 575 of EPS in 24. With everything that we know so far, same environment, everything the same. I think that, you know, 575 to $6, which is what we've done this year, it's still a very, very difficult environment. And I would say probably first six months of 25 will be more difficult than the first six months of 24. OK, and I think that the last six months should get better once we understand the new rules of the North American market. Now, in terms of are we going to be profitable at the T-Force rate? You know, it's very difficult right now. So the month of January was not good for us. February still tough. We believe that the sum of Q1, that's why we've asked our guys to give us a re-forecast for Q1. It's tough for me to answer. But one thing is for sure is that we're not going to be better than the 97 or in our Q1. Right. So going back to your question about the average length of all for T-Force rate, to me, maybe I'm wrong, but in my mind, the average length of all, OK, at T-Force rate is basically about the same. So I know Ken was saying that the length of all has changed big time, but I don't know if it's a mistake. But in my mind, it's about the same. So what I'll do, Scott, on that, I'll ask David to get back to you just to make sure that we all talk the same thing on that. OK,

speaker
Scott Group
Analyst at Wolf Research

yeah, I mean, it almost looked like a typo in the press release because it was down so much. So maybe that's right. It could be because

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

to me, it's like I said to Ken, number of trucks, you get a look at the active trucks in the IMDNA, OK, because it's about the same. But in terms of length of all, I mean, in my mind, it's basically the same. I mean, we have not changed the company. It's about the same. We're about the same as, let's say, ABF. ABF is about 1100 miles. We are about the same.

speaker
Scott Group
Analyst at Wolf Research

OK, OK. And then on the strategic side, when you were talking about LTL, M&A, I think in your answer, you said like down the road, like five times. Like, it seems like it could be helpful now. Is this you not ready or you not will or you're not able to find a partner? And then just separately on the redomisile, what does that mean, if anything, for the idea of a spin at some point?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah. OK, so like I said, Scott, I mean, you know, my philosophy has always been you buy on bad news, you sell on good news. So it's been bad for TFI last two years, right? It's been bad for the industry in general, and it's been bad for us as well. But we also did some M&A. So we bought Daskey in those bad times. We bought GHT, which is going to be a great asset. And we're also buying another one that's going to be under the GHT umbrella, you know, in April. So we're still active in the good, you know, tuck ins, reasonable price, et cetera, et cetera. But in terms of the US LTL M&A, in order to do something, you got to do something of size, because the problem we have is that we're way too small, way too small. Twenty thousand shipments is the ship. It's bad. I mean, you cannot have it's difficult if you want to be a national player in the US with twenty thousand shipments, it's too small. Just think about we do ten thousand in Canada. I mean, Canada is one tenth of the US. So it's it doesn't make any sense. So but I think the timing is right. But you have to be bold. Right. And it also depends on, you know, our investors. OK, it also depends on the board. So me, I'm the CEO. OK. And for sure, I'm making some proposal. OK, but, you know, sometimes you got board members or people that could say, hey, are you crazy? I mean, your leverage is two point one. It's very foggy. Nobody knows where we're going. OK, your earnings in Q4 are down like 30 percent. OK, are you are you crazy? I mean, why would you do a deal of size? Right. So me, I'm saying, well, guys, yeah, you got this. This is one side of the coin. The other side of the coin is you got to be bold. You got to do it now when everything is bad, because when everything is bad, one day things will get better. So if you wait for things to get better, you're going to have to pay more. So it's a balance, like I said earlier. OK, and and, you know, that's why I'm saying I'm saying down the road. OK, but maybe the road is not going to be too long. Like like, you know, I was talking

speaker
Unknown
Unknown

with Walter. We'll see. And the spin idea.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Oh, the spin, the spin, you know, like I said earlier, Scott, we need size. So if you look at our market cap today, when we talk to our investors, large investors of TMI, you know, they like the idea of the spin, but they say you're too small. You're too small. So, you know, if you're a 12 billion dollar market cap guy and you split the company in two and one is, let's say, six and the other one is six, two six, two six is small. So we think that your idea is really good. It makes a lot of sense, but try to get a little bit bigger. So let's say if you do a deal and your market cap is 15, OK, because you're buying, you know, something good at a reasonable price, then it makes it easier to do. Number one, number two, it takes time. So in the meantime, what we're doing, Scott, we're not sitting on our hands. OK, we're getting ready. OK, so we have to work on on systems, right? So because when you do the split, you don't want to be stuck with that TSA, a transition agreement for three years like we we had with with UPS. Right. So we're making some moves on the real estate side, too. We're making some move on the asset side. OK, so let's say we have trucks that are, let's say, in business A, but they should be in business B, because what we used to do in Canada is to have a global portfolio of all assets mixed up between truckload and LPL. So now we're all going to the split. So we're not sitting on our hands. We're getting ready. OK,

speaker
Ravi Shankar
Analyst at Morgan Stanley

to do that.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

But it's still in the cards, absolutely, because it makes a lot of sense. The return vested capital of our truckload operation is single digit in Q4, single digit, eight point something, if I remember. And then the rest of our business in very difficult environment, terrible environment for us, logistics. OK, LPL. I mean, we're running 15, 17, 18 percent return invested capital, so it's it's not the same. So it's got to be separate at one point.

speaker
Scott Group
Analyst at Wolf Research

Thank you, guys. Appreciate

speaker
Unknown
Unknown

it. Pleasure, Scott.

speaker
Operator
Moderator

And your next question comes from the line of Bruce Chen, people, please go ahead.

speaker
Bruce Chen
Analyst at RBC Capital Markets

Yeah, thanks, operator. And good morning, Elaine. Boy, you're a lot about. Yeah, great. Great to great to speak with you. You made some comments about the sales team earlier in the call, the opportunity in SMB, which I think makes a lot of sense. But you've also been trying for three years at this. You've had a lot of competitors in space are getting this type of business. So the question is, you know, how do I win in these .P.s? You just going to keep slogging it out. You need to hire more. Do you need to change incentives, especially without improving your service first?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, I think we did all of that day. We change incentive. OK, we've changed people. OK, the focus is still the same. And we've not we've not been able to have the results. Right. So, you know, we are working on our service. We have improved service at the force rate. Absolutely. You know, right now, if you look at my miss pick up, I'm I still have way too many. I've got about a little shy of 400 a day that we miss pick up. But we used to be double that. Right. So we are improving now for sure. The Master report is not helping us in the perception of force rate. Why is that? Because we came to know that, sadly, Massio was trying to get in touch with us and they couldn't get in touch with us for four years. So they were using information that is stale from 2020. So maybe this report is not accurate because we never provided them the right information for them to really, you know, get a true picture of T force rate services. Right. So hopefully down the road now that we have a communication, they will talk to customers that we service. And maybe hopefully that perception that the force rate service is is not good will improve. And I think the service reality wise has improved. Right. Now, our sales team are fighting that. And our fighting our peers that, you know, have better service. And in a difficult environment, OK, where freight is is not easy to find, the service is key. Right. So if the customer has the perception that your service is not as good as as the other guy and the price is about the same. Well, the customer is not stupid. He's going to go with the other guy. Right. So we have to change this perception of service. And we also have to work on improving our service at the same time. And we also have to educate our sales team that, guys, I mean, our service is improving, guys. And you got to fight. You got to fight. Right. And so far, you know, if I look at my corporate and 3PL, we're about flat. OK. In 24 year over year. So far in in 25, we're down a little bit on corporate. But about flat on 3PL. But we're down on again on small, medium sized account, which is the most profitable business that you can have. So, I mean, so we're trying organically, OK, to improve that. Because that would help us with our density. And like I said earlier on the call down the road. OK. And that's what we've done in Canada. That's what we've done in Canada for years and years and years is that we beef up our density through M&A. OK. Through M&A. So we continue to do that. And in Canada, we run either union or non-union. Right. So we've got a union network and we also have a non-union network. And we beef up density in all these two networks all the time. And this is now after trying for three years, OK, to grow organically and it's not working. OK, so we keep pushing our sales team to to grow this thing. But if we are now understand that we have to do something or keep down the road on M&A, either to build a non-union network on the side or to try to grow with some regional unionized LPL to beef up the force rate. I mean, but don't forget our approach us on M&A is always the same, is that if we do some M&A, we keep business separate. Right. We don't we don't like merger. We're not big fan of merger. OK, we don't do that. Right. So we work together. So let's say we own another company. I mean, we will work the two companies will work together, but there's no combination. There's no merger. We hate that because, yeah, the accountant will tell you that you can save a lot of money, but at the end of the day, it's false. So we keep the two like we do in Canada.

speaker
Bruce Chen
Analyst at RBC Capital Markets

Right. OK, that's a really helpful color. And then just a really quick follow up on that M&A point is the thought still that an asset light operation makes the most sense or are you kind of broadening up the search a little bit?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Well, asset light is always the best. So if you look at, you know, our Canadian LPL, it's really, really light. Why is that? Because we are heavy intermodal. We are also heavy with third party P&D.

speaker
Unknown
Unknown

So for sure.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

I mean, if we have an option to buy an asset light at a reasonable price, OK, we'll jump on that one first. Now, we also understand that there's not that many asset light operation OK, in the US on the LPL side. So then, OK, we look at an asset operation. So about a year ago, we bought a hundred million dollar revenue asset company, non-union in the US. OK, so so

speaker
Unknown
Unknown

this is this is

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

our first of maybe more to come on that side. Now, this company, the beauty of this company is that they're also big in the trans border between US and Canada, right, which has got better yield, better yield than US domestic or better yield than Canadian domestic.

speaker
Unknown
Unknown

So so this is a first for us

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

a year ago and down the road. OK, this is an area that we'll be trying to grow. And maybe, you know, if we can find a good brother to force trade, OK. I mean, that's also something that we're going to be looking at. If we can find a good brother, a good fit, but without merging, I mean, guys never say that TFI wants to buy a company and merge it with A or B or C. We don't do that.

speaker
Unknown
Unknown

OK, great. Appreciate the time. Pleasure.

speaker
Operator
Moderator

And your next question comes from the line of Tom Wadovitz with UBS. Go ahead.

speaker
Tom Wadovitz
Analyst at UBS

Yeah, good. Good morning, Elaine. Morning, Tom. I wanted to get a sense. I know we've had quite a bit of discussion on US LTL. I think we've had for the last couple of years, the real, you know, framework of idiosyncratic drivers for improvement in US LTL and that, you know, that you had a fair bit of control. It feels like we're kind of waiting for the market to improve and you really need a better freight backdrop to to see things get better in US LTL. Do you think that's fair? That's really the most important lever for US LTL to get better or or there are still levers that are kind of meaningful enough that you can push in your control in US LTL.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

No, I think so, Tom. I think that we still have a lot of work to do on the car side. I think fleet, OK, is a is a big problem for us since day one because we had old trucks, papapipapapa.

speaker
Unknown
Unknown

Now we

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

have a normal fleet, but our cost is too high.

speaker
Unknown
Unknown

So we're

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

starting to see some improvement because we have a new leader, OK, that oversees our fleet management now. And this is something that should help us during the course of 25 and beyond. That's number one. Number two is, like I said earlier on the call, the P&D software that we're using dates back about 20 years. Right. So it was good 20 years ago. OK, so so now in 25, we're going to be updating that through either which is the software that we're using now for our line, all which helped us big time. OK, so our line all costs today, even if we put more freight on the road versus rail, our line all cost per pound or per shipment is less today than it was three years ago with better service because the rail is the rail. Right. So we put less stuff on the rail, more on the road, cost about the same and services better. But on the P&D side, we have a big job to do there because, you know, we could save a lot of money. So to me, it's really the next big focus. So fleet, we have the tools, we have the software, we have a better leader now. We should that should help us in 25. P&D is going to take probably all year. OK, to get this new software tested, implemented, maybe 25 into 26. The other thing also that we are implementing now is also it's been a cancer for us. Billing master file of customers and all that. So we are implementing as we speak, and it's going to take all the way until the summer of 25, a software that's been used by one of our peers. So it's been tested by those guys. And that's what we are implementing now. So that's going to help us build customer properly. OK, have a better control about what's going on, better visibility about what's going on, et cetera, et cetera. So that's also another lever during the course of 25 that should help us on the cost side. Now, if market starts to turn, if this economy starts to get better, if this rate recession disappear, let's say 25 is even better. But for us in 25, we have to stop the degradation of volume and slowly improve it as much as we can. And we have a big job to do on cars, on fleet still, on P&D and on building customer properly so they can pay us properly.

speaker
Tom Wadovitz
Analyst at UBS

Right. OK. What about there hasn't been much discussion on competitive environment, but if you take a step back, a number of the bigger players have added terminals and recycled the yellow terminals, if you will, expanded and are focused on growth. So do you think that's potentially contributing to some of the pressure on shipments that other players who have added terminals are taking business? And that's contributing to the pretty significant cycle pressures and lower shipment count. That might be hard to see. But do you think that's a factor too?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

You know, economy 101, Tom, tells you that if you offer more, OK, you'll get less. Right. So if you offer more freight capacity, you'll get less money. To me, it's basically the rule of economy. So by adding capacity to the LTO environment, for sure, down the road, you're going to be, you know, putting pressure unless the market starts to grow. OK. And if there's growth, maybe not so much. But if still a very weak market, for sure. By adding capacity, you're putting pressure down the road on rates. The shipper sees that. They know that. And they will be the business. And then you're stuck with fixed costs. And, you know, there's a fight for freight. OK, so this is basic economy. So this is why us, our approach has always been, guys, don't add capacity.

speaker
Ravi Shankar
Analyst at Morgan Stanley

Don't do that.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Right. So this is why us down the road, what we're trying to do is through some M&A, through some education. Guys, if you add capacity, you'll make less money. It's very simple. You have to understand. Just look at the price of oil. Add capacity. Add more oil. Price of oil goes down. Right. It's just it's just basic rules. So us in Canada, why we're so good is, you know, we're not adding capacity. We're shrinking, shrinking, shrinking and and making more. Or at least protecting. If you look at my LTLOR, OK, I used to be 79, I think, in last year, and I'm an 80 something now, 80, 80 point something. Right. So we are protecting our margin. So you're right. I mean, there could be some pressure down the road. Hopefully, hopefully our peers understand that and don't offer too much capacity because LTL, the US LTL is the best place to be in North America today. Best place to be because it's more it's more. It's not like the truckload where, you know, every time Dick and Harry could be a truckload guy tomorrow.

speaker
Tom Wadovitz
Analyst at UBS

So just to make sure I understand your comments, so you did not. It wasn't clear that there was like a worsening of competitive pressures in for Q. You don't really think that was the issue is more broader market. But you might be concerned about pressures in the future. Is that I guess is that the way you're seeing it?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, yeah. Yeah. Q4, it's hard to say. OK, maybe. OK. I don't know. But one thing is for sure, long term, when you add capacity and the market is not growing, you're going to end up with price pressure.

speaker
Unknown
Unknown

Yeah, makes sense. Thank you for the timeline.

speaker
Ravi Shankar
Analyst at Morgan Stanley

Pleasure,

speaker
Operator
Moderator

Tom. Thank you. And your next question comes from the line of Benoit Poirier. Please go ahead.

speaker
Benoit Poirier
Analyst at Kosha Bank

Yeah, good morning, Elaine. Just in terms of first question. Yeah, with respect to free cash flow, obviously you were able to pull close to 800 million in 2024. I would be curious, given all the comments that you provided, how should we be thinking in terms of free cash flow generation for 2025 and maybe a little bit more color around capex, given the investment needed for the key that you committed for?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, so I think based on what we know so far, OK, Benoit is TFI will pay his dividend. TFI will reimburse, OK, about four to five hundred million dollars of debt during 25. TFI will also invest about 200 million US in M&A. So if you do the sum of all that, I mean, it's basically about the same of because our capex will be reduced. Why is that? Because when you do when you drive less miles in your truckload operation, OK, well, you can extend the life of the truck. Right. So our capex will be less in 25 than they were in 24 because of that depressed truckload environment. The same is true of our LTL. So LTL for this year, we're buying 400 trucks, US LTL. I'm talking here instead of buying five or six hundred trucks. In 24 and in 23, right, because of our average age, OK, is four point two now at the US LTL. So so globally, our capex TFI net capex will probably less. 50 to 100 million year over year.

speaker
Benoit Poirier
Analyst at Kosha Bank

OK, that's great. And in terms of M&A, just for the follow up, you gave a very good color on the timing, it seems to be most unlikely in 2025. I'm just wondering how much it how much it's pushed to the right, given maybe the financial situation. Do you feel you need to further integrate UPS, freight and that's a key before pulling the trigger on the larger one? And obviously, when we look at the past, you've been quite good monetizing some assets, think about the Hartman Express waste management. So is it something that might be in the cards down the road?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Monetizing asset? No, except on the real estate side, there have been. And in terms of T force rate, I mean, we have a plan and M&A will just help T force rate down the road, I think. So so we will not stop an M&A transaction because we're not happy with what's going on at T force rate. I'm not happy at all with what's going on over there. The guys are working hard, but we need we need results. Right. So. So M&A could be part of that solution, helping them on the density side at one point, maybe. And on the Daski side, I mean, we are really busy in reducing overhead costs over there. We have way too much assets. So so this is killing us on depreciation expenses because we have probably in the neighborhood of 400 trucks too many. OK, because we were stuck buying the commitment that Daski's prior owners made. And and we got all these trucks in 24. And now, OK, we have to start unloading. OK, the older trucks, OK, in a depressed environment. So what the guys have been doing is what they're saying is that, hey, the market is so bad, I don't want to sell it now. I just want to wait till this market gets better. So this is today. Right. So me, I'm saying now, hey, guys, I mean, do we do we see the US market, pre-owned trucks getting better? OK, not really. Well, OK, so let's start unloading the trucks. And that's what we're doing now. And the beauty of Daski is that we're not losing money when we're selling trucks, even in a very depressed pre-owned market compared to when we are selling all the UPS or T4 straight trucks. OK, because they've been so so the fleet has been so poorly managed that, you know, if you look at my disposal of equipment in Q4, I've lost money. Right. Not much, but I still lost money. Right. But on Daski, when I sell equipment at Daski, I don't overall, I don't lose money. So I say, guys, now is the time. I don't know when this market is going to get better. We know because we all all the new trucks for Packard and Freight, that the production is down 20 percent. OK, in Q4, it's going to be down 20 percent in Q1, two and three, probably. And picking up again in Q4, Q425, according to our forecast on the truck. I mean, for the first time, they will produce they will do a better job in Q425 than in Q425, Q424 for the first time. So. I mean, it's it's it's a global situation, but M&A, you know, like I said, many, many times you buy and buy news, you sell good news, it's all bad. It's been bad for years and years. It's just like we have to be bold. We have to find the right target. We have to do the right deal at the right price. And, you know, that's been the success of TFI over the last 25 to 30 years is buy the right price at the right time. You know, we bought Daskey a year ago in April. Q2 was OK, three and four, not so good. But I feel really good with Mr. Brookshaw and his team. We're going to we know we we have a lot of work to do on reducing our overhead costs, reducing our asset base so that we could bring our expense depreciation expense down. We're going to turn this ship around. I mean, running a 90 or in specialized truck load, it's not acceptable. OK, everybody knows that. I mean, we're not a van guy. We are a specialty. So we got to bring this or down and we're going to get sub 90 for sure during the course of of 25, even in the difficult, still difficult

speaker
Unknown
Unknown

market. Thank you very much for that. I like. Thank you, Ben.

speaker
Operator
Moderator

And your next question comes from the line at the end of it, Steven, please go ahead.

speaker
Steven [Last Name Unknown]
Analyst at Wolf Research

Yeah, hey, good morning to you, the questions.

speaker
Unknown
Unknown

Good morning, I

speaker
Steven [Last Name Unknown]
Analyst at Wolf Research

want to start back on the USLT service side. You mentioned a few times the claims ratio is unacceptably high at zero point nine. Yeah, you know, to previous answer, you said some other things are getting better, but this has been softening for a couple of quarters. I'd love to hear some of the investments you're making to actually improve this claims ratio going forward. And could you provide any other update on like on time deliveries, any other service metrics that have been a headwind on the USLT side and what you're doing to improve those?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, so. You know, on the claim side, here's here's the story. OK, so the reason we are point nine is that we used to break so much stuff that we have a store in Richmond that was selling the stuff that we were breaking. But now we break less stuff so we don't have this revenue that goes against the expense. I mean, that that is the story right now, which to me is OK, fine. But at the end of the day, OK, our claim will come down back. Will come back down again. OK, in in the next quarters. And what we're doing about that is, again, is is working with the customer, working with the operators. And we know what to do is just like the story is that, well, the benefit that we had by selling all the stuff that we were breaking, I mean, that that is gone. The store is closed. We we don't have that anymore. And now we're just expensing, OK, the stuff that we're breaking now. OK, we're losing now. So, OK, fine. That being said, what is the plan to bring the point nine down to more acceptable level? So we're going back to the source and and we should do a better job on that. Right. So the guys are all sensibilized that to hate this is not acceptable. OK, this affects our service, affects our customer relationship. Nobody likes to have stuff broken. Nobody likes to have stuff lost. Right. Even if you pay for it. So that that is where we're going on that. And what was your next second question? I forgot

speaker
Steven [Last Name Unknown]
Analyst at Wolf Research

any other update on the on time deliveries or other service that have been kind of elusive?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yes. Yes, yes, yes. Well, the on time delivery, we are improving. Absolutely. You know, well, we'll never be a ninety nine point nine guy. So the goal is to be something around a ninety eight. When we bought the company, we were more like a ninety ninety one, ninety two. And we had all the issues in the world to be at ninety ninety one, ninety two. Right now, we're more like a ninety five, ninety six in range. If you exclude everything that's going on with weather issues. So we have improved. We're still probably not to the level our peers are. OK, but we are improving. And I just gave the specific on miss pickup. I mean, our miss pickup is down 50 percent versus what it was like a year, a year or two years ago. So our service is improving.

speaker
Steven [Last Name Unknown]
Analyst at Wolf Research

Absolutely. Got it. And then as a follow up, I want to ask a longer term, maybe a strategic one on the US health side. It's been a few years now. You mentioned it's been a challenging three years of owning the T4's asset. You know, whether we think about the ability to cut costs or add density, I guess, how much of those differences of the US versus Canada are maybe more structural than you appreciated when you bought this business, as you've learned. And when we think about where O'Rourke can get to, maybe 93, 95 is this year. But has anything changed? Where can this business go over time, as you better appreciate the headwinds and just the challenges of the US market?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

You know what? The market in Canada is not different than the one in the US and vice versa. What's different is the level of issues when we bought UPS freight. OK, so we could never, you know, even with all the due deal that we've done, we knew that the fleet was not up to par. We knew that the real estate was not up to par. But the system, the financial system, we were not aware because these were UPS's system. OK? So they were connected to the UPS environment. So we didn't know anything about that. And the tools for LTL, because the tools for package at UPS are probably fantastic because these guys, these guys do a fantastic job over there. But the tools for LTL were poor. OK, so this is something that is taking us way more time than we thought. So I've talked about the line all. OK, so line all. Now we have Optum, which is helping us big time. The fleet. Now we have Sotaris that's been implemented a year ago. We had to change leadership. Now we have a new leadership. So Sotaris and the tool and the new leadership will help us reduce maintenance costs. Billing and master file management. It's been a nightmare for us. OK, from day one. Now we are implementing a software that's been used by one of our peers. By the end of summer, this should be done with. So it's it's much worse. OK, than we thought when we bought the company. OK. But we're going to get over it. I mean, we know what to do. OK. The US market is not that different than the than the Canadian market. The basic rule. OK, why are we so good and successful in Canada is because our density is second to none. You know, we drive in the US right now for our P&D 10 miles between each and every stop. This is not acceptable. I mean, we we drive less than five miles in Canada. Why is that? Because we've educated our sales team, everybody in our Canadian operation that we want the driver to drive less miles and pick up more freight. That's the culture we have in Canada. In the US, that culture did not exist. OK, and we've been trying working with the sales team to understand, guys, we need more freight close to our terminal. We need more freight per pickup. So it's it's what we call density that helps us reduce costs. Right. By doing that, OK, you're way more efficient. So what we're trying to do for the first three, four years, four or five years that we bought the company is trying to do it organically. And we've not been successful so far. The only success we have is we move the rate, the rate, but the weight per stop, the weight, the weight for shipping. OK, from, let's say, less than eleven hundred pounds to about twelve hundred. That has been a success. But besides that, we have not done anything on density. So this is why I'm saying that down the road, OK, you try organically to improve your density. But at one point, and that's been the success of Canada, M&A has been the success that we encounter in Canada, both union and non-union. OK, is to grow a network that through M&A you build your density.

speaker
Unknown
Unknown

Great. I appreciate all the color. Best of luck, Glenn. Pleasure.

speaker
Operator
Moderator

And your next question comes from the line of Ariel Rossa with City Group. Please go ahead.

speaker
Ariel Rossa
Analyst at City Group

Then more on for Ari. Morning, Alon. Thanks for taking our question back to the small medium. Is it losing accounts and lanes or is it keeping accounts and lanes, but just losing volumes just to try to understand the ease of winning back that business when you improve service? And are there other higher margin customer segments you could focus on to offset in case small and medium business is still low in two Q and you're at risk of being close to that 97 for two Q?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, yeah. Now, I think that it's just like the focus of our sales team has not been good. OK, so so the reason that we lose, OK, is because, you know, our churn is too high. Right. So, you know, we look at the churn, normal churn in an LTL environment could be five, 10 percent. But when your churn is way more than that, which is the case at T force rate, then, you know, it takes you lose more than what you gain. So the net is minus. Right. So you got to stop the churn. You got to stop what you're losing. OK, so that you could have a positive when you had the loss, because you will always have loss. OK, so because there's you always have churn, but you have to have less loss than what you can bring in. And so far, OK, on 3PL and corporate, OK, we're fine. The problem is that with small medium size account, we lose more than what we gain. Right. In terms of customer and also in terms of lane. So it's just like guys roll up your sleeve and you got to be more aggressive so that we stop losing more than what we're gaining.

speaker
Ariel Rossa
Analyst at City Group

OK, great. Appreciate that. Maybe just as a follow on from your investor day a few years ago, you were great in providing estimates and our improvement, for example, 50 or 100 basis points on. Just to understand the magnitude of the, I think, five or so actions you're you're implementing now, the sales culture to maximize shipments per stop, the PND software would be number two, building system number three or you've talked from a level visibility and compensation tied to that, which needs time to gain. And then five would be the line haul in sourcing. Can you provide sort of rough estimates on our improvement basis points, ranges for these?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah, so on PND, it's too early. I don't know. OK, so so this is difficult to say on fleet on fleet in my mind. OK, if I look at the plan, what we're trying to do, I think fleet year over year, same miles, same, same everything. Our cost has to come down between 20 to 35 million dollars year over year. That's fleet in terms of billing, bad debt, claims and this and that. To me, I mean, this is another 10 to 15 million dollars that, you know, we just throw money out the door. You know, we we pick up freight, we deliver freight and, you know, we don't know who we have to build. Because it's not clear. OK, we accept an order and and our people just say, well, I think it's it's a no, it's B. So we build a and then after six months, A is not paying because it's not me. OK, so then you go back to B and B says, no, it's not me because it was not clear the day that you took the order. So we have that because of all the software, all tools that we have that did not control that process, which will happen during the course of 25 until from now until the the summer July. Right. So on the line all side, I think we're probably doing a great job. We're probably at 95 percent of what, you know, the optimum, the best that we could do on that. Our objective has been to move more freight on the road versus rail to improve service. And we've done that. So we run a lot of teams now. OK, running our line alls. So we're doing a better job on that.

speaker
Unknown
Unknown

So

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

online, all I don't see that so much. So it's basically the PND, although PND, I cannot put a number on it. It's too early. And fleet and also bad debt and billing customer properly. So these are the kind of leverage density. It's it's a push. We've been pushing with no results, with no results so far. So, again, 25, we keep pushing on that. And that's why I'm saying down the road, you know, we're going to have to do something on M&A to help us improve. OK, that that density, because again, we buy a company. There's no merger,

speaker
Unknown
Unknown

but we work together.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Right. So, you know, like we do in Canada, if I take the example of Canpar Lumis. So what we're saying is that these zip codes are Canpar, let's say in Toronto, and these zip codes are Lumis. So so we're not merging the company. But in these zip code, OK, Canpar is delivering both Canpar and Lumis stuff. But the companies are not combined. But we work together. So we improve that density by doing that in those zip code, because now Canpar delivers freight for Canpar and freight for Lumis. And then in a different region of Toronto, for example, it's going to be, let's say, a Lumis territory where Lumis is going to deliver both Canpar and Lumis freight. Right. But we don't merge the company.

speaker
Unknown
Unknown

No, no, no, no, no. We don't do that. Great. Thanks so much, Alain. My pleasure.

speaker
Operator
Moderator

Thank you. And your next question comes from the line of Karnar Gupta with Kosha Bank. Please go ahead.

speaker
Karnar Gupta
Analyst at Kosha Bank

Good morning, Alain. Thanks for the question. It's been a long call, so I'll keep it pretty short, hopefully. I know you're not guiding here for 25, but I think you're alluding to some pressures and had been through the specialty truck load, the T-Force and maybe GHC. Right. For the better part of 2025. In terms of the remaining operating segments, right, you know, the Canadian LTL, Canadian truck load, package in Korea, etc. Do you see those segments, you know, like maybe offsetting the headwinds in the remaining segments, perhaps? So, I mean, like perhaps this is like a flattish year from earnings perspective.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah. I feel pretty good about our logistics. Okay. So our logistics are going to do well, except for GHC, the first probably nine months. Okay, we're going to be behind last year because of, but logistics, I feel really good. PNC, I mean, the team there, Mike and Chris, they've done a fantastic job. If you look at my Q4, well, you could say, well, because of the Canada post-strike, yes, a bit, but don't forget that we're mostly B2B us, right? So I feel good about Canadian LTL. I mean, the Kindersley acquisition will turn into, you know, a good OR environment because right now it's a drag on our Canadian OR. So the Canadian truck load, the drivering is killing us. Okay. So it continues, but I think that the federal government now is taking action, reducing the permit, the work permit and all that. So maybe this is going to help us. So the big rock in my shoe. Okay. And it's been like that for a few years is T-force rate and we're working hard on it. Specialty truck load in Canada, we're doing well, doing really well. Specialty truck load in the US, we will do better in 25. We have a rough start of 25. We've got too much trucks, too much assets, you know, that we're stuck with because of commitment of the previous management team there that we had to take on. And then also the revenue per mile has been difficult for us in Q3 and in Q4. So far in Q1, revenue per truck is okay. The revenue per mile is okay. The revenue per truck is down because the miles are down because of weather issues that will disappear during the course of the year. The freight is still not the greatest environment. Okay. Hopefully with the new administration in the US, things will start to accelerate this freight demand. So yes, Conor, I feel really good about certain part of my business. My biggest problem is really T-force rate in the US. I mean, it's been that for four years. That's the only reason I keep up at night, okay, is really T-force rate in the US.

speaker
Karnar Gupta
Analyst at Kosha Bank

Yeah, that's helpful, Kala. Thanks, Alain. And then maybe just a quick follow up on redomiciling. Any timelines you want to kind of suggest here in terms of the application process, the shareholder approval, and then this thing can be wrapped up?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

I think a timeline is between 9 and 12 months. And again, okay, if I may add to that, Conor, I mean, we have today within the TFI head office, we have employees in Canada and in the US. We have employees in Montreal, Toronto, Calgary, Chicago, Miami, et cetera, et cetera. And it's not because the domicile of TFI International will move from Canada to the US. We're not moving people. You know, we're not moving people from Canada to the US. I mean, we're not doing that. We're not stupid. I mean, so, I mean, it's business as usual, okay. And us at TFI, we hire the best talent where the talent is. So if the talent is in Chicago, we hire in Chicago. If the talent is in Toronto, we hire in Toronto, right? So that has always been the nature. It's just like by doing that, now we become a US domicile. But every responsibility of TFI head office remains where the responsibility is today.

speaker
Unknown
Unknown

Right, makes sense. Thanks so much for the time, Elaine. Thank you. It's a pleasure, Bernard.

speaker
Operator
Moderator

And your next question comes from the line of Kevin Chang with CABC. Please go ahead.

speaker
Kevin Chang
Analyst at CABC

Hey, Elaine. I'll leave it to one and I appreciate all the color you provided on this call. I think in answer to an earlier question, you said, you know, absent any, I guess, you saw a path to at least get into just seven or 725 EPS with your self-help levers. I know you're refraining from providing guidance, but when we think of that level of earnings growth without a macro recovery, give a sense of how long you can get there. It sounds like you have a lot of irons on the fire for 25. So is that something we can think of as at least a North Star for 2026, as you kind of work through some of these initiatives or

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

is

speaker
Kevin Chang
Analyst at CABC

it longer than that, shorter than that?

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

No, for sure, Kevin, it's going to take us some time. I mean, you know, the cost issue that we have at a T-force rate is still a drag because our volume are too low. Our volumes are too low. So, you know, at 20,000 shipments a day, it's just, it's just very difficult.

speaker
Unknown
Unknown

But,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

you know, we have levers that we're going to be working on. Now, in terms of our logistics, I mean, it's a little bit of a market condition as soon as, okay, this GST situation corrects itself by the end of the year. Okay, we're going to be doing about 200 million dollars of OE with our logistic division now this year will probably be down to 150, 160 because of what's going on with the truck, the truck manufacturing. I think our Canadian operation will do as good as they did in 25, in 24. Okay. It's really, we need major improvement because if you look at my T-force rate, Q4 year over year, I'm down like 30 million dollars.

speaker
Unknown
Unknown

Right. I mean,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

this is, this is, this is like a nightmare for me. Right. So, I mean, we have to take the bull by the horn now. Okay. Q1 because of everything that I've said, because of all the fog and all this, we can't, we don't know where we're going to end up with Q1.

speaker
Unknown
Unknown

So far,

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

very difficult for our T-force rate and our, in our US specialty truck load operation. I think that truck load operation will improve during the course of the year. And it's, we have a big job to do at the T-force rate, US LTL.

speaker
Kevin Chang
Analyst at CABC

That's helpful. Call out, I'll leave it there and best of luck as you get through 25 here.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Oh yes, we're going to need a lot of work, but you know what they, they all mean, the harder you work, the luckier you can get.

speaker
Kevin Chang
Analyst at CABC

I hear you. Thank you.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Okay, Kevin.

speaker
Operator
Moderator

Thank you. And your next question comes from the line of Cameron Dirksen with National Financial Week. Go ahead.

speaker
Cameron Dirksen
Analyst at National Financial Week

Yeah, thanks. Good morning. I'll stick to it, to one question as well. And you kind of mentioned earlier in the call, just around uncertainty around tariffs and what that might mean for, for volumes. Just wondering if you can just talk a little bit about your cross border exposure, I know you've got a decent amount of automotive work. I'm not sure how much of that is cross border. Just any, I guess, additional color you can provide on where you see the risks might be if we have, you know, some sort of big blanket tariffs applied to Canadian imports into the US.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Yeah. Good question, Cameron. I mean, we all, a lot of aluminum us. Okay. So for sure, aluminum is going to be part of the tariff. I mean, Mr. Trump has already said that aluminum tariff is going to be 25%. So we know that. Okay. But we lived through that also in 18. Right. So I don't think that this is going to affect the volume for aluminum, but we don't know when we talk to customers. I mean, you know, they feel good, but we don't know. Right. It's this, this is why I'm saying we are going through some fog right now, because I think that by the summer we'll know, but right now we don't know. Steel. We believe that, you know, Canada produce a lot of steel for the US market. Some of it is specialized. So I don't see issues too much with that. We haul some of that. Some of it is more like commodity steel, which like a Stelco, for example. So that could be a problem. Okay. With tariff. So this is mostly, you know, affects Ontario. It will affect us a little bit, but the problem is always the dominant effect of all these truckers that are hauling this product that we don't us today that now are out of work. Could they start to rock the ship and, and attack some of our customers that, you know, we service today. So it's still difficult to say. Right. But because we're mostly a specialty truck load guy, you know, it's, it's not as easy as a van kind of

speaker
Unknown
Unknown

a world.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Right. So what we know so far, Cameron, we shouldn't be doing too bad. Now the trans border revenue is about 4% of

speaker
Unknown
Unknown

global

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

TFI revenue. 4%. So it's big, but it's not that big. Right. So we'll have to see that's why we cannot provide guidance. I mean, even in my U S peers. Okay. How are having a tough time give guidance because of all this unknown is inflation coming back in the U S or, or in Canada. Okay. Who knows the interest rates, are they going to stay high? Like they are in the U S the, you know, the 10 year U S bond is 4.5 or about that. So that's high. Right. So is this going to stay Mr. Trump wants interest rates to come down, but so far it's not happening. Right. So all of this is creating a lot of issues and not knowing where we're going. But to me is it's, it's foggy, but it's going to clear up. It's going to clear up. I think it's going to clear up in the summer and then we know the rules and then we'll just adjust.

speaker
Cameron Dirksen
Analyst at National Financial Week

Okay. No, that makes sense. So appreciate the time. Thanks very much.

speaker
Unknown
Unknown

Pleasure, Cameron.

speaker
Operator
Moderator

Thank you. And that is the end of our question and answer session. I would like to turn it back to Elaine Bernard for closing remarks.

speaker
Elaine Bedard
Chairman, President, and Chief Executive Officer

Okay. It's all right. Well, thank you very much operator and we appreciate everyone's joining today's call. And I want to thank you for your interest in TFI international. So I look forward to providing additional updates as we move through the new year. And please, if you have any additional questions, be sure to reach out, enjoy the day, everyone, and thank you again. Bye.

speaker
Operator
Moderator

Thank you, Elaine. And ladies and gentlemen, this concludes today's conference call. Thank you all for participating. You may now.

Disclaimer

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