TeraGo Inc.

Good morning, ladies and gentlemen, welcome to 2020 year end financial results conference call at this time. All participants are in the list and only mode following the presentation. We will conduct a question and answer session with Pre qualified analysts on the call and instructions will be provided at that time for you to keep up for questions. If anyone has any difficulties carrying a conference, please press star followed by 0 for operator systems at any time. I would like to remind everyone that this conference call is being recorded. Tarago would like to remind listeners that the company's remarks and answers to your questions today may contain forward-looking statements that are based upon management's current expectations. All such statements are made pursuant to the safe harbor provisions of and are intended to be forward-looking statements under applicable Canadian securities legislation. When relying on forward-looking statements to make decisions with respect to the company, you should carefully consider the risk set forth in the Risk Factor section in each of the annual MD&A for the year ended December 31, 2020, which is available on www.cidar.com. Except as may be required by Canadian security laws, the company does not undertake any obligation to update any forward-looking statement as a result of new information. We would also like to remind listeners that Terrigal uses certain non-GAAP financial measures to arrive at adjusted results to assess its business and to measure overall performance. Terrigal believes that these financial measures provide readers with better understanding of how management views the company's overall performance. I will now turn the conference over to Mr. David Sharon, Interim CEO and Chief Financial Officer of Terrigal. Please go ahead.

Thank you, Denise, and good morning, everyone. Thank you for joining TerraGo's Q4 earnings conference call. After the market closed yesterday, we issued a press release announcing our results for the fourth quarter and full year into December 31st, 2020. That press release, financial statements, and MV&A are currently available on CDAR, as well as our website, along with the slide deck that I'll use for this call. Before I provide an operational and financial update, I'd like to turn the call over to Matt Gerber, TerraGo's board chairman, to say a few words. Matt?

Thanks, Dave. Good morning, everybody. It's good to be on this call again with you today. I think the last call I was on was last summer when we announced a change in our leadership, so it's nice to be able to join this call again. First thing I want to do is get ahead of a question that many people have asked me over the past few months, and that is about the status of our CEO search. Our team wanted to get through our strategic planning process towards the end of last year and then determine our strategy going forward before searching for a new leader. The board spent time the past few months reviewing candidates, and I'm happy to say that we're close to announcing a new CEO. And I can assure all of you that the candidate will be aligned with Tergo's vision and strategy and will be committed to working with this management team to execute it. Now, before I turn it back over to Dave to dive deeper into the financials and key performance indicators, I want to provide a brief overview of the fourth quarter. I think, as all you know, operating during this pandemic is now the new norm for every company, regardless of industry or geography. Thankfully, as a provider of essential services, we've been able to sustain our operations, even while many of our team worked remotely. We've also leveraged our resilient business model and executed on our near-term initiatives, all of which have positioned us extremely well for long-term success. In the near term, this team has been able to maintain solid customer retention, grow our backlog with new orders, and expand our sales pipeline. Thanks to great teamwork and leading around the clock customer service, our net promoter score, NPS, continues to be strong and well ahead of our competition. As we mentioned in the earnings release, our NPS score is now 62, and it's something that we're extremely proud of. And obviously, we remain dedicated to serving our customers. So with that said, I'll pass it back to Dave, and we'll take a quick look at operating metrics for Q4. So Dave, back over to you.