3/28/2025

speaker
Christian
Call Moderator

Hi, good morning everyone. And thank you for joining us today for our 2024 fourth quarter conference call. With me on the call today are Vital Hub CEO, Dan Matlow and CFO, Brian Goffenberg. After our prepared remarks, we will open up the line to questions from analysts. Please press star one or use the raise hand function to indicate that you would like to ask a question. Before we begin, I'll read our cautionary note regarding forward looking information. Certain information to be discussed during this call contains forward looking statements that involve risks and uncertainties. Actual results may differ materially from those set forth in such statements. For a discussion of these risks and uncertainties, please review the forward looking statements disclosure in the earnings press release, as well as in our CDER filings. As well, our commentary today will include adjusted financial measures, which are non IFRS measures. These should be considered as a supplement to and not a substitute for IFRS measures. Reconciliation between the two can be found in our CDER filings. With that, I'll hand the call over to our CFO, Brian Goffenberg, to go over financial highlights for the quarter. Over to you, Brian.

speaker
Brian Goffenberg
CFO, Vital Hub

Thanks Christian. Good morning everyone. And thank you for joining the call today. We are pleased to report the results for the fourth quarter in full year of 2024. The fourth quarter was a record for us for the first time achieving over 20 million in revenues, over 5 million in adjusted EBITDA, and organic AR growth of 2.6 million. Our progress over the full year reflects the success of our two-pronged growth strategy to deliver organic and acquisition growth. On an organic basis, we grew the annual recurring revenue by 15% in 2024. As well, we closed four acquisitions in the year, growing our annual recurring revenue base to over $70 million. We are well positioned and well capitalized to continue in this growth strategy. In a moment, Dan will provide commentary around the business and the outlook. First, I'm excited to share with you the financial milestones we achieved in the quarter. Detailed full year results and support can be found in our CDER filings. For today's call, I'll go over select highlights from our fourth quarter. Our annual recurring revenue was 71.1 million to close the year, an increase of 59% over the prior year. In the fourth quarter, total revenue was 20.6 million, an increase of 51% year over year. Recurring revenue or term license, maintenance and support segment comprised 17.17 million or 86% of total revenue. This compared to 11.3 million or 83% in the prior year period. Compared to a licensed revenue was 100,000 in the quarter, a decrease from 300,000 in the prior quarter. Our services hardware and other revenue was 2.9 million in the quarter, an increase of 42% year over year. Our gross margin was 81% of revenue as compared to 83% in the prior period. Moving down the income statement, net income before taxes was 0.2 million, compared to 2 million in the prior year period. With two acquisitions closing in the fourth quarter, we recognized 2.6 million of business acquisition, restructuring and integration charges as compared to only 300K in the prior year period. The adjusted EBITDA for the quarter was 5 million or 25% of revenue compared to 4 million or 29% in the prior year period. Turning to our balance sheet. As of December 31, 2024, we had cash on hand of 56.6 million. Subsequent to UN, we completed a board deal financing for total gross proceeds of approximately $34.5 million. We have no debt currently and recently expanded our borrowing capacity to 65 million. This in combination with our strong cash generation, which gives us significant financial flexibility for growth in 2025. With that, I'd like to hand it over to Dan for an update on the business.

speaker
Dan Matlow
CEO, Vital Hub

Good morning, everybody. I'll try to give everyone a little bit of outlook and commentary on the quarter and then turn it over some questions and hopefully fill some of the gaps that the entire people might have. I just wanna recap what our strategy is. I know we're starting to get some newer people starting to look at the story and have done some a lot of investigative work, but just as a reminder of our approach, we're a healthcare IT software company, primarily focused on single payer based systems, which is outside of Canada, UK, Australia, and the Mideast are our primary areas where we market products. And we have a two-pronged approach of acquisitions as well as M&A with a very high powered synergistic based model that is really geared to organic growth and some really good cost rationalization in the strategy. And really what 2024 was in my opinion, was just again, more definition and concrete awareness of what the model can do and what the ability of what the model can do. And it was a good proof of what our model was. I think the real important thing for 2024 from my perspective, although the results were great, was really internally within the company, I think the awareness of what the potential of our model do and really the synergistic approach internally of the staff and the excitement of our staff of what our model is and how effective it can be and really the understanding of what this can be from a growth perspective. So that was something exciting and it's something that might not be visible to the investor approach, but definitely visible internally with the company and we're excited what that was about. The fourth quarter, yeah, was record ARR and really it came again from multiple base sources in Canada, the treat continues to add customers and the services backlog is still really, really high for that product in terms of delivering those solutions to our customer base. The province of Nova Scotia still keeps kicking on in terms of adding users and we started to see some increase from the Strata based business in the Canadian market. The nice part about Strata is it continues to grow. As new pathways become available and as new areas of use become available, we start extending that solution and that leads to increased ARR and we're starting to see some synergistic approach of Strata with our treat client in terms of doing referrals in the community agencies and the mental health and a lot of our bigger clients have started to approach us as using Strata as a solution, as opposed to alternative solutions in the marketplace that could be out there such as Ocean, et cetera. So we're excited that we are bringing in some new life into that community agency for the Strata based product that's out there. In the UK, it continues to move along. Shrewd definitely continues to add stuff. We're starting to see some impact from the in touch again. It was a little bit quiet over the last year, it did work but we're starting to see some increase work in that area and the Oriel product and the HighCom continues to add users on a regular basis and all of this is leading to increased ARR. We continue to work on cost rationalizations. Our Sri Lankan team is up to close to 200 employees. We've started the work in getting the Sri Lankan group primarily working on the Strata based solutions. There's AI initiatives that are in place that we are working through in terms of add-on solutions that we hope to introduce into the product over the next year and we're hoping that that starts increasing revenue as well as we continue to grow. We're comfortable in terms of where our ARR figures and we continue to move along. Typically the Q1 is somewhat of a strong quarter for us. You never know but we like some of the activity that continues to work on as government year ends, keep moving through there. On the acquisition side, we got lots in play. As the awareness keeps approaching, the more acquisitions that start coming to us is starting to increase and our pipeline is continuing to grow. We do have 90 million that we're sitting on in cash and we're looking to deploy that as effectively as we can, making the right decisions in terms of solutions that we think add value and are synergistic to our approach that we can increase our organic growth in terms of a strategy of how these things fit together from a cohesive narrative. We're proud of what we did in 2024. It's already March of 2025 so it's hard to think of that and we're well into Q2 planning in our company but it is a good time to reflect on what we have accomplished in 2024 and we look forward to 2025 and continuing to perform in the same way that we have before. And happy to turn it over to any questions that anyone might have.

speaker
Christian
Call Moderator

Thanks, Dan. We'll now open up the line to questions from analysts. Please press star one or use the raise hand function to indicate if you would like to ask a question. Today's first question comes from Gavin Fairweather of Cormoran Securities. Gavin, your line is open.

speaker
Gavin Fairweather
Analyst, Cormoran Securities

Good morning. Thanks for taking my questions and congrats on the strong numbers. Maybe just to dig a little bit deeper on Strata and MedCurrent, I know a big part of the investment thesis there was plugging those products into your sales team to accelerate growth. Maybe we can discuss where we are in that process and to the extent that you're seeing pipeline increasing post-acquisition on those deals.

speaker
Dan Matlow
CEO, Vital Hub

You know, still early days. We just got it three months ago but MedCurrent continues to evolve. There's a lot of activity going on in the UK from it. It's sort of that team there is just, you know, continues to plod along. They were plodding along before we've had some things that were going through there and they've added, they keep adding deals and continue to add deals on a regular basis. And we continue to move forward there. We haven't really done much in terms of, you know, technology integration or things like that with the lab yet. It's a pretty tight, small group and it's really, you know, it's really set up to organically to continue to make money even though without many changes to it. So, but we are introduced that to our UK team into our Australian teams. And they're getting equipped to build leads with that in the Canadian team as well. So, you know, things like that. Strata, yeah, it's definitely more synergistic than MedCurrent is, although MedCurrent is as well, but Strata really hits the bullseye in terms of what we do. And, you know, we're seeing a lot of activity and we expect a lot of activity in the referral business not just across all of our geographies where we expect that. That's a big issue with healthcare in terms of integrating all the disparate patient pathways. So, it's an issue that's there and Strata has a really good solution that we think will really do better with how we market it and how we integrate it to some of our ideas. So, we are seeing, you know, definitely an uptake in the UK pretty extensively and we are seeing a lot of activity in the Canadian marketplace with our treat customers, especially on the large size, which are looking for, you know, pathways and referrals into their organizations where they take referrals. So, if you can think of all the referrals that get referred into mental health and community agencies in the size of what our install-based fees for our treat product. And we already started working on a treat integration with Strata before. So, that's being polished up and it's, you know, it's ready to go. So, you know, that's really what's going on with those two products.

speaker
Gavin Fairweather
Analyst, Cormoran Securities

Appreciate that, Kailar. One thing that stands out in your 2024 results is just how efficient you are in turning your sales and marketing spending into ARR organic growth. Curious if you're seeing any opportunities across your regions to add a bit more sales investment and generate, you know, even higher ARR bookings.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, we're, you know, we're adding a few new people into it and really, well, a focus of 2025 is to beef up the operational expertise of our sales team, as you can appreciate. We're a bunch of small companies that have salespeople and have used approaches before that have made them successful. We feel that we can get our sales and our customer success people to the next level by increasing a little bit more structure and investing in tools to automate those processes and really, you know, trying to put our Salesforce system on steroids and, or other marketing systems on higher, you know, higher value prop. So we're going to have an emphasis in terms of what we can do from productivity tools to really get our Salesforce up there. There could be some capital expenditures that go with that or some operational costs as we invest in those tools. But I don't anticipate it's a large increase in headcount. It's more efficiencies. And how do we mine these accounts more effectively in a scientific process? So that's a little bit of emphasis that's going to start going into 2025 into the organization.

speaker
Gavin Fairweather
Analyst, Cormoran Securities

Got it. And then lastly, for me in the UK, I saw the news recently that the NHS England is kind of folding into the Department of Health. Curious for your take on, you know, how that could influence error bookings in the near term or the longer term, you know, if you're seeing anything in Q1 and how the team feels about that structural shift over the next little while.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, it's concerning in a little bit of ways and exciting in other ways. And I really think the concerning part of it really comes from the unknown factor of where this is going to sit. We haven't seen any impact of it yet, and we're not sure we will see any impact negatively or positively, but it's the unknown that that's really there. What we do know is our systems are used and they're happy and there's interest from all levels of government to digitize their or the NHS and in a more efficient manner. And we're right at the center of it. And, you know, when we speak to our customers and we speak to the people, they keep stressing that message across to us and and they keep saying, hey, it's they don't think that this part is going to be impacted. But, yeah, we really don't know that answer as of yet of where it goes. And you always get concerned when there's change going on. But we think overall that change will be positive in terms of the focus of this, of how digitization works and so forth. But it will take time for that change to work through the system. And we expect them to be still investing in systems during that process. But, you know, no one's 100 percent sure how this will all go. And we'll just have to keep monitoring it and and keep going from our organization. That, you know, the good part is we got a huge install base and in most of a big chunk of our sales are add on sales to those particular groups. And it's not new initiatives and it's usually a lot of the time. So we expect those add on add on sales to continue for sure.

speaker
Gavin Fairweather
Analyst, Cormoran Securities

Appreciate it. Thanks so much. I'll pass the lunch.

speaker
Christian
Call Moderator

Thanks, Kevin. Next question comes from Doug Taylor of Kineco Regenuity. Doug, your line is open.

speaker
Doug Taylor
Analyst, Kineco Regenuity

Yeah, thanks. Good morning. And I'll echo the congratulations on a strong finish to to Q4 and to 2024. It sounds like, you know, top line synergies from the Strata and MedCurrent or Strata at least are already starting to show through the the margins. Also for the business overall, held in pretty well, despite, you know, the two acquisitions in that quarter being, to my knowledge, at least starting below vital hubs, corporate average. So, you know, maybe I'll get you to speak to the integration steps and stage your and now with the benefit of a couple, you know, more months behind you and the considerations that we try to map the linearity of any, you know, margin compression and then the subsequent expansion that, you know, was anticipated for the year.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, we, you know, we we we knew exactly what we were going to do with with MedCurrent and Strata, and we moved pretty quickly to get some changes. And, you know, the two organizations came in with, you know, with with pipeline already that we knew was was looking to close. So, you know, we we knew that when we did it and and and those deals did happen from, you know, what they they said would happen. So, you know, that that was that was, you know, a good part of why we we did some good ARR for the quarter. And, you know, will that continue? I don't know. But, you know, both those organizations have solutions that are in demand and, you know, they they continue to add value. You know, we we still had work on the cost rationalization to do and in the company outside of Strata and, you know, that continued to happen and still continues to happen. You know, we've we've looked at the organization and have done some more combinations, especially in the UK, to get some cost effective effectiveness going. And we continue to move stuff into into, you know, Sri Lanka. So, you know, that's that's really where where that's going. We haven't done, you know, much cost synergistic stuff on both Strata and MedCurrent. There's some stuff that has happened for sure. And you can see that in the restructuring and so forth that that was put to that quarter. So, yeah, I don't know if that helps you answer your question. I think, you know, we were we were 25 percent in Q4 versus 28, but 25 of a bigger number is a bigger number. And it's still pretty good. I think we can get this thing back to 20, you know, to 28 again. And that's what we're trying to do here.

speaker
Doug Taylor
Analyst, Kineco Regenuity

So, I mean, maybe to put a finer point on that, you said you're expecting typically strong seasonality in Q1 as it relates to ARR build. And, you know, we're only a couple of days from the end of the quarter. And based on what you just said, I mean, should we be expecting as you as we get MedCurrent and Strata for a full quarter here in Q1 for there to be any EBITDA margin compression from the 25 percent level? Or, I mean, do you see that as a as a good place to start the run rate, you know, with these acquisitions in the fold?

speaker
Brian Goffenberg
CFO, Vital Hub

Probably a good start, I think. What's that, Brian? Probably a good place to start. You always get some some additional costs with any acquisition. There's IT things as we move over some infrastructure costs and adjustments to compensation and stuff like that. And then as we get more synergies, you'll start seeing the margin, I think, compressing as we go forward throughout the year.

speaker
Doug Taylor
Analyst, Kineco Regenuity

Expanding, I think you mean. Yeah. Well, I mean, you've been able to move quickly. That's that's great to see. One last question for me, you're you're pretty explicit in both the press release and your comments you've made here so far about the your ability to keep up the pace of M&A after closing last year with a couple of, you know, medium sized deals. You say there's a lot at play. I mean, have valuation expectations shifted in your favour here as well? Or is there something else that's giving you confidence to make the statement that you're going to be able to keep up this pace?

speaker
Dan Matlow
CEO, Vital Hub

I just think it's the deal flow, right? You know, there's yeah, there's some deals that are value compression that are a little that are distress out there that are somewhat attractive to us just based on the ARR and the ability to take those companies and potentially turn them around. Scenarios that are out there and, you know, on the bigger side, I don't think there, you know, there yeah, there's there's some reduction that probably than the past, but it all just depends on the the asset and the competitive nature of the bid. Really, Doug, that drives us, I think, on the bigger acquisitions, there's not as much, you know, reduction. We're not seeing it. A good a good asset is a good asset. But on the smaller side, there's some struggling. There's some struggling companies out there where we're seeing that we can we can take things over and, you know, and it might be some work in progress. But again, there's all there. We can make some good money at those things. So we're seeing it on both sides. OK,

speaker
Doug Taylor
Analyst, Kineco Regenuity

I'll pass the line.

speaker
Christian
Call Moderator

Thanks. So. The next question comes from Simon Rana of TD Securities. Simon, the line is now open.

speaker
Simon Rana
Analyst, TD Securities

Good morning, everyone. Congrats on the strong key four numbers. Simon, on behalf of David. So first of all, my question is on how much activity Dan, do you think has moved to Sri Lanka with respect to the Strata and Medgrant acquisitions and what do you think is still planned or in the works there?

speaker
Dan Matlow
CEO, Vital Hub

It takes time to move things over there. And, you know, we we had we we've started a ramp up people in in Sri Lanka for Strata. And there was the Strata team was over to Sri Lanka and Q1. And I think they've got projects that are are kicking off there. And, you know, we're starting to kick off projects to get move things and get expertise moved over there. So, yeah, that's that's all started to happen. You know, MedCurrent already runs a very small development group. The IP in that company isn't the tech, although the tech is very good. And it is it is still pretty comprehensive, but it's really in the the clinical aspect of that product that is the driver to that solution. And, you know, it's already a very cost effective based organization that just needed to get its sales up and get that 80 percent margin ARR into the business to start getting the returns that we want. So that group, we're just we're just being patient and and waiting for that pipeline, which seems to continue to add and is getting closer to our rule of 40. So, you know, all when we get our our companies and we do that, we we always look at what is it going to take to get it to the rule of 40 and and put a plan in place to get it. And we start executing on it. It doesn't necessarily happen day one, but we look for an approach to get it there within, you know, three to four quarters for sure. And we're we're on our way with those two organizations.

speaker
Simon Rana
Analyst, TD Securities

Understood. So earlier on in your commentary, you talked about Strata and, you know, bigger clients starting to take a look at that. I'm just wondering, like, what do you think is differentiating Strata versus other solutions out there versus OceanMD?

speaker
Dan Matlow
CEO, Vital Hub

They they cross paths in some places, but really, they got their own separate rules. Ocean is a physician referral system, so it goes from a physician out. Stratas is more of an enterprise based system where it works from the acute care from the hospital out to the community. So it goes inward out where, you know, something like Ocean would go, you know, outward in to the acute care or they also go, you know, clinician to clinician. I think clinician to clinician is really where their sweet spot is. And we're really more geared to a larger enterprise based system. So they do interfere in some places. But, yeah, I think they're they got their own lanes that they run in.

speaker
Simon Rana
Analyst, TD Securities

Understood. And have you seen any material changes in the sales environment lately because of like duty, the ongoing macro challenges, like the potential headwinds we could see from the tariffs last trade war. Are you seeing any sales cycles lengthening?

speaker
Dan Matlow
CEO, Vital Hub

I don't the tariffs don't affect our industry at all, right? You're talking about health care and I don't think government I don't think there's anything the US can really do to affect our internal health care systems in UK, Canada, Australia or the Mideast. And we're none of that affects us at all.

speaker
Simon Rana
Analyst, TD Securities

OK, just one last question for me. So given your sequential organic care, our growth was again really solid. It's been in the one to two point six million range for the last two years. Do you think your target of adding point eight to one point five million is pretty conservative at this stage now?

speaker
Dan Matlow
CEO, Vital Hub

Yeah, it's probably conservative. You know, we could probably take that up to like, you know, one, one, one, seven, one, eight type of thing. I'm still you know, I've been in this industry for 30 something years and I understand government health care and I understand feast and famine and and and really approaches. And I still also understand that the way our products work, right? There there's opportunity to really have a lousy quarter in here and there's opportunities to have an amazing quarter. I think we are starting to get enough products in our suite that one will pick up for the other to really get some consistency in there. But, you know, I don't I don't have visibility into like, oh, wow, we can. The pipeline is strong and we can do things, but I don't have visibility until like, you know, this is this is going to be record all the time. Right. So I'm conservative by nature and and, you know, I'm going to be there because I don't want to be on the other side of this, you know, this phone someday. But we continue to strive to build as much ARR as we can. And we're pretty bullish that we can. But at the same time, you know, I want to be conservative.

speaker
Simon Rana
Analyst, TD Securities

Thank you. That was great color.

speaker
Christian
Call Moderator

Someone. The next question comes from Richard Chu of Scotia Capital. Richard, your line is open.

speaker
Richard Chu
Analyst, Scotia Capital

Morning. Thanks for taking my questions and congrats on another strong quarter. So I was wondering, can you provide further color on the composition of ARR in this quarter? I know it was very well balanced between the two markets, but were there any particular products that did better or any big wins that you had?

speaker
Dan Matlow
CEO, Vital Hub

You know, as I said in my narrative, it really was spread across. I think we had a couple shrew deals in there. Nova Scotia continued to add users. We had some strata expansions in there. We had some MedCurrent deals that got live and started recognizing revenue in the quarter. Our services was pretty good for the quarter. So that, you know, that added to it. You know, we had some CDS was a contributor in Australia that quarter. Intreat continued to add new deals and continue to do that. We started to see some an impact from the Caseworks and Coyote products as well in the Canadian marketplace on the smaller government agencies. It really was spread across and there's nothing that really stands out as, you know, hey, there was no million dollar ARR deals if that does anything. I think there was a lot of transactions that happened in the quarter and a lot of smaller ones.

speaker
Richard Chu
Analyst, Scotia Capital

Okay, thank you. And I know you mentioned you're not seeing any tariff specific headwinds, but are we able to offer any additional color on ARR trends in Q1 so far given we're almost through the quarter?

speaker
Dan Matlow
CEO, Vital Hub

Yeah, you know, they're not comfortable in terms of doing that. You know, 2.6 is a pretty high goalpost to get to and, you know, we knew we were coming into some deals from Strata and MedCurrent that were in the works when we got this accomplished and we were excited to get those over the finish line. We still got a pipeline. It is Q1. 2.6 could be hard to get to, but, you know, we got things in the works and we continue to do it. But yeah, I'm not prepared to put any guidance at this point. You know, it's sometimes challenging to get bookings into recognized revenue. Although we see things, it doesn't mean from a RevRac perspective that's going to come through. So just not comfortable at this stage.

speaker
Richard Chu
Analyst, Scotia Capital

Got it. Thank you. I'll pass the line.

speaker
Christian
Call Moderator

The next question comes from Michael Freeman or Raymond James. Michael, your line is open.

speaker
Michael Freeman
Analyst, Raymond James

Hey, good morning, Dan, Brian, Christian. Congratulations on closing out a great year. And I'm the new guy, so happy to be the caboose here. I'm curious if you could describe some of your areas of your toughest, most direct competition in winning new customers. You mentioned Ocean a few times during this call. I wonder if you could highlight a few other areas.

speaker
Dan Matlow
CEO, Vital Hub

You know, there's other data platforms in the NHS. There's a company called Radar, which we compete with in the NHS on the Shrewd side. In Touch, there's some, I'm sorry, with Treat, there's smaller players. We sometimes get into, you know, the TELUS competing and sometimes into the Eliac Air. And sometimes we're competing with, you know, the Big E, the L.A. depending on what's going on there. So, you know, it's hard to say where that sits. There's a bunch of small players that were competing there. In Touch, we start competing, you know, Epic has its own chaos based strategy and sometimes they use it and sometimes they don't. And Cerner has other partners that they've done chaos work with in the U.S. You start seeing floating around once in a while in UK bids. And so, you know, they come from different angles depending on the solutions. The space is really serviced by just a lot of smaller base vendors that are there. I think MedCurrent doesn't really have any competition. But some group out of Ireland came through the other day with attempting to try to do it. And they haven't seen it before. So, yeah, that's sort of the way this landscape is,

speaker
Michael Freeman
Analyst, Raymond James

Michael. Okay. That's super helpful. I appreciate all that color. I'm curious. Now, you mentioned the deployment or at least the preparation of AI by your Sri Lankan team to extend some of your products. I wonder if you could describe more sort of how you intend to leverage AI into your businesses and just like your overall AI posture.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, those like the HR products, you know, like the treats and those things, like, you know, scribing is a big one, right, in that world. And there's a lot of progress notes and things that are coordinating it. And we are the electronic record for these organizations. So adding that functionality makes a ton of sense. And it's an easy win and an easy upsell into that base. So, you know, that's one that we're definitely focused on. And then things that are predictive, like our MCAT product, which is the clinical criteria based product, it makes sense to as opposed to data entries to extract those that information over the HR and apply it into our criteria to get the results as opposed to having the frontline caregiver enter that data into that product. That's another one that is visible to us in terms of what we can create out there. Those are our two examples. MedCurrent already has AI initiatives that they've started and already have some of that stuff approached in their product in terms of predictability and should patients go through imaging or not go through imaging as a predictive analysis. So it's a light version, but they continue to work on that. So, you know, those are examples of three and there's some other work going on on the shrewd side and the predictive side there as well. So some evidence of some things that we're trying to do.

speaker
Michael Freeman
Analyst, Raymond James

Okay, thanks, Dan. If I could shoehorn one more in here. You mentioned basically as your portfolio expands, you might be able to smooth out, you know, as the way you describe it, like the potential for you to have a, you know, a top quarter in organic ARR growth. So as you think about the acquisitions of new businesses, are you, you know, what kind of businesses are you seeing out there that would best complement your portfolio? Are you thinking about broadening your capabilities or going deeper into a customer set?

speaker
Dan Matlow
CEO, Vital Hub

Yeah, I think broadening our capabilities and going deeper in our customer set is the same thing. The more solutions we can get, the more comprehensive we can talk to those customers and the more narratives we can have of, okay, you got this one product, here's some ideas of how to extend this into others and, you know, what our approaches are and what we can do for you as an organization. So we look at all the pathways of patients and how they move through the healthcare system and all the different ideas that, you know, people have come up with in terms of streamlining that approach, be it from an analytical perspective or from an end user's perspective or how they can streamline those processes and make it better. And we look for evidence that those solutions have been rolled out at customers and customers are actually getting the benefits of those systems and it's comprehensive enough for us to continue to grow those solutions out there. The pathways are really big, right? There's lots of different ideas and approaches on how we can get patients moving more effectively through the healthcare system on the patient flow side and we're looking for solutions all the time on how that can help. On the EHR system, on the EHR front, we're just looking for similar systems that might be a little lighter weight that will eventually upgrade to a higher value based system such as Trit and trying to get that install base and see what we can do to lift that. We've been successful in doing that in Canada and we're looking for acquisitions where we can continue to do that.

speaker
Michael Freeman
Analyst, Raymond James

Okay, terrific. Thanks very much, guys. I hope you're looking forward to a great 2025 and very happy to be up on the name. Take care.

speaker
Christian
Call Moderator

Michael, next question comes from Gabriel Young of Beacon Securities. Gabriel, your line is now open.

speaker
Gabriel Young
Analyst, Beacon Securities

Morning and thanks for taking my questions. I want to ask about your Canadian business. Obviously, that's bulked up with the recent acquisitions and given the buy-can sentiment, I imagine your hit rate can only improve at this point. Also, a lot of tailwinds for Canada. Dan, can you just talk about what you're seeing in terms of the pipeline here in Canada, maybe the size of some of the opportunities you're working on and timing for some of these opportunities?

speaker
Dan Matlow
CEO, Vital Hub

Yeah, I never thought it would. In Canada, we do get a little bit more influence of US solutions coming into the marketplace and and we have our sales team did tell me the other day that they spoke to some organizations that I won't mention that, Tom. Yeah, we're looking at this, but they've actually told me to remove that from the buying process. And we're just going to look at you guys from that perspective. So I never thought I would hear it, but we did hear that in a couple of different places. So it's a good question,

speaker
Gabriel Young
Analyst, Beacon Securities

Gabe. Anything you can talk about in terms of the quantum of opportunities you're seeing or expect to? It's still

speaker
Dan Matlow
CEO, Vital Hub

early days. Like, you know, this stuff just started, right? So you don't see a ton of US. Like you see the bigger solutions in the epic and the centers of this world. You know, well, that sentiment changed. That could be interesting if it does. I don't expect it. It could if this continues to go on, right? Like, yeah, in my personal belief, it should to some degree. There's better answers for those equations. I think on just there's no Canadian vendors that can actually do what they do. So I don't think that will change. But yeah, and in the you know, there's a company called Meditech, which has started to go into it does the smaller hospitals and it does go into the community and the rehab based world to a different degree. And yeah, that could see some issues with those guys in that market for sure. You know that you would see. But yeah, for the most part, you know, the competitors that we see aren't US based. Although, you know, you are giving me an idea. There is one competitor that we see a fair bit that is owned by US private equity that our sales are should actually talk about a little bit more. But I actually didn't think about it much until the question and just some of the stuff that that you're there with.

speaker
Gabriel Young
Analyst, Beacon Securities

Gotcha. Brian, just just a follow up question for you. Anything we should be watching out for in terms of additional restructuring charges as you go through the integration over the coming quarter or two and anything unusual about CapEx we should be expecting this year?

speaker
Brian Goffenberg
CFO, Vital Hub

I think we probably will end a little bit more to CapEx as we try and get more systems in place. So but nothing, I don't think anything will be really material. And as far as the restructuring, I think as you go forward, there will be some I don't know, there were a lot of external legal fees and valuations and stuff like that, which really added to the complexity of the cost. So I don't think you'll see to that level, but there will be some, obviously, I think as we as we make changes to the businesses.

speaker
Gabriel Young
Analyst, Beacon Securities

Gotcha. I appreciate that. And congrats on the progress.

speaker
Christian
Call Moderator

Thanks, Gabriel. The next question comes from Daniel Rosenberg of Paradigm Capital. Daniel, your line is open.

speaker
Daniel Rosenberg
Analyst, Paradigm Capital

Good morning. My first question was around the sales options. I was curious if you've seen any changes in the trends of just inbound leads versus your outbound lead generation. How's that shifted over time and you expect it to shift as you're kind of getting bigger and bigger scale and more of a presence in your markets?

speaker
Dan Matlow
CEO, Vital Hub

Yeah, you know, this is the type of business that, you know, most of the most of the players that buy this stuff know of us to some degree. Some of the products, I think, in different markets could have better in Canada, where it's stronger in some geographies and other geographies and provinces, I mean. So, yeah, we are seeing definitely more inbound leads overall in the business. If you think about it, the inertia of one product in coming through and we just got more people on the street every time we do this and more customers and more ideas. And, you know, we're being talked about a little bit more and that word of mouth is definitely the better way of things happening. I'm not sure how much people, you know, look at their marketing in terms of inbound leads in our space, but, you know, presence and ideas are definitely how people buy. So, yeah, we definitely see more inbound leads.

speaker
Daniel Rosenberg
Analyst, Paradigm Capital

Thanks. I'm wondering if there's anything like built out specifically in your products and processes that can trigger kind of that realization for, you know, somebody to want to cross-sell. Could you speak to any examples of that or is that on tap territory? Like, I'm trying to, you know, connect that virtuous cycle that you're seeing in your organic growth.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, like, you know, treat is, you know, treat is the electronic medical record that really drives the process of how patients are taken care of some of these large agencies and these patients come into these organizations because they get referred by a specialist or hospital or something to go for care or counseling or services based on there. But how does that referral work and how does that come in to those agencies? They don't want that working on two different systems. They're going to want that referral to come right into the electronic record and how that connectivity all works, right? So, you know, they're definitely, will they buy the system that we own because we also own the electronic record? I think they would. But, you know, that's an idea that we have and we got a system called Diamond in the UK which does about 60 customers that does all the diabetes-based work and it would get a ton of referrals too. So, you know, will Strata fit into that base world? And, you know, we have Shrewd who's showing you all the visibility of patients within a particular region. Would you not like to see those patients that are in transitional services that are in transition as part of that data? 100% you're going to want to see that data. So, those are evidence of how we can talk about how our products fit together and different ideas that will continue to happen. And, you know, we got to get better at teaching our sales reps on that narrative and how that all stuff fits together. But there is a method to our madness on what we buy and how this all fits together and different ideas of how that can lead to upsells.

speaker
Daniel Rosenberg
Analyst, Paradigm Capital

Okay. Thanks for that color. It sounds like certainly opportunities to explore there. Last question for me, maybe one for Brian. I was just wondering the contingent consideration on the balance sheet seems to have gone down quite a bit. So, I'm just wondering how you're booking the earnouts or potential liabilities from earnouts for your recent acquisitions. Did it go into any other lines?

speaker
Brian Goffenberg
CFO, Vital Hub

No, basically the valuation calculates what I think the expectation of the contingent payout of the contingent consideration is. And that's what we end up booking in the balance sheet. So, you can see the expectation is relatively low. That's great.

speaker
Daniel Rosenberg
Analyst, Paradigm Capital

Thanks for taking my questions.

speaker
Christian
Call Moderator

There are no further questions at this time. We'll hand the call back to you, Dan, for any closing remarks.

speaker
Dan Matlow
CEO, Vital Hub

Yeah, just, you know, there's a lot of questions. I think everyone's got some visibility into where we are and what we're doing. Again, just trying to stress we believe in our model and we believe in it for the long term with ups and downs and we just came through an up quarter. So, we'll take that win and move on to the next one and hope it's again another up quarter and continue just to move. But we believe in the big picture of this. And I'm just trying to stress to the analysts and to the investors out there, we invest in our business as shareholders for what the long term approach is and believing in what the business model is and we like these calls to try to really effectively articulate that. So, if you got questions, we're always open to it and feel free to get in contact with us.

speaker
Christian
Call Moderator

Thanks very much, Dan. This now concludes today's conference call. Thank you all for joining.

speaker
Dan Matlow
CEO, Vital Hub

Thanks, everyone. Bye-bye.

Disclaimer

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