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spk00: Good day, and welcome to the Sunita Senior Living Second Quarter 2022 Earnings Conference Call. Today's conference is being recorded. All statements today, which are not historical facts, may be deemed to forward-looking statements within the meaning of the federal securities laws. These statements are made as of today's date, and the company expressly disclaims any obligation to update these statements in the future. Actual results and performance may differ materially from forward-looking statements. Certain of these factors that could cause actual results to differ are detailed in the earnings release the company issued earlier today, as well as in the reports the company files with the SEC from time to time, including the risk factors contained in the annual report on Form 10-K and quarterly reports on Form 10-Q. Please see today's press release for the full Safe Harbor Statement. which may be found at www.sanitaseniorliving.com slash investor relations, and was furnished in an 8K filing this morning. Also, please note that during this call, the company will present non-GAAP financial measures. For reconciliations of each non-GAAP measure from the most comparable GAAP measure, please also see today's press release. At this time, I would like to turn the call over to Sanita Senior Living, President and CEO, Ms. Kimberly Lodi.
spk01: Thank you, Alex. Good afternoon, everyone, and welcome to Sonita Senior Living's second quarter 2022 earnings call. I hope you and your families are well, and we appreciate your joining us today. We're very pleased to report another quarter of good news driven by strong occupancy gains, double digit revenue growth, and continued discipline in managing community operating expenses. all of which resulted in sequential margin expansion and EBITDA growth. Clearly, our growth and margin expansion strategies are succeeding as we have now delivered five consecutive quarters of occupancy and revenue growth and two consecutive quarters of margin expansion. On the same store basis, which excludes the two Indiana assets we purchased earlier this year, we are just 50 basis points from our pre-pandemic occupancy. reporting 83.2% occupancy for the second quarter of 2022, up 510 basis points compared to the prior year quarter and 90 basis points higher than the first quarter of this year. We continue to outperform the industry in occupancy recovery from the pandemic. With this strong occupancy gain and corresponding rate growth, we have increased same-store REVPAR 11.3% and REVPOR 4.4%. Sequentially, we improved RevPAR 200 basis points and RevPOR 80 basis points from the first quarter of this year. Rate growth has been a positive driver for our business, starting at a lower level earlier in the year and gaining momentum each month with market rate increases and in-place renewals. We believe there is still opportunity to push rates higher in 2022, given positive supply and demand dynamics, as well as the tangible value provided by our care teams and resident programs. Most importantly, we have now reported two consecutive quarters of margin expansion with a sequential increase of 40 basis points compared to the first quarter of 2022 and 240 basis points of improvement from the margin low point in the fourth quarter of 2021. EBITDA also grew meaningfully, 13.7% sequentially from the first quarter due to continued improvement in operations. Our community teams have done an excellent job managing operating expenses in a very difficult labor and inflationary environment. One of the many notable achievements in the quarter is our 41% reduction in contract labor expenses compared to the first quarter of this year. Our teams have stayed diligent and focused on our goal of completely eliminating contract labor in our communities by the end of 2022. Another achievement is our continued strong trend of net positive hires in each of the past three quarters. Our people-centered culture attracts talented employees who want to be part of our winning Sonita teams. Reducing the use of agency staffing while adding to our dedicated Sonita workforce enables our communities to have stable, consistent, skilled, and caring individuals to provide excellent care and services to our residents and their families. We have expanded our community workforce by about 6% since the beginning of the year. Bonita's success is based on three fundamental pillars. First, prioritizing the health, wellness, and engagement of our residents and team members. Second, a strong collaborative people-centered culture. And third, unique experiences for residents and their families through differentiated resident programming. Continuing our unwavering focus on these three pillars will enable us to achieve pre-pandemic occupancy in our portfolio by the end of 2022, while also continuing to expand NOI margins sequentially throughout the year. Focusing on demand for a moment, our leading indicators continue to trend positively as evidenced by our strong occupancy growth. Comparing these indicators to where they were for the same store portfolio in the second quarter of 2019, So prior to the pandemic in 2020 and the subsequent start of the recovery during 2021, every leading indicator is substantially higher than the second quarter 2019 baseline for the same set of communities. Leads are 18% higher, tours are 32% higher, and move-ins are 33% higher. The marketing and sales strategies developed and executed by our teams represent a significant and sustainable core competency for the business. In closing, to consider the company's future trajectory, it is important to reflect on the past for a brief moment. Nearly four years ago, I accepted the position as CEO of Sonita with a mandate to affect a transformation of the company's operations and balance sheet. And we have done just that. By eliminating expensive and underperforming triple net leases and reducing our debt, we pruned the portfolio to a core set of high performing assets from which the company can grow. We completely overhauled the company's sales and marketing activities, which are now driving sustainable growth. We fought through a horrendous pandemic while also developing differentiated resident programming and enhancing the experience we provide to our residents and their families. We raised nearly $155 million in new capital to invest in our business, and we rebranded the company to communicate our value proposition more effectively to those we serve. With that work essentially complete, our operations on a clear and positive trajectory, our balance sheet significantly improved, and solid leadership teams in place across the company, I've decided that the time is right for me to transition the CEO role. I'm delighted that our current Chief Operating Officer, Brandon Rebar, has been promoted to CEO effective September 2nd. Brandon and I have celebrated the achievements and persevered through the troughs while working shoulder to shoulder these last three years on many key operational and financial items that have transformed the company and set the foundation for its future growth. Brandon's leadership skills, operational expertise, and business acumen will serve the company and the industry very well in the future. I care deeply about Sonita Senior Living, its residents, employees, and investors, and and I remain confident about Zunita's continued success. I'll now turn the call over to Brandon to discuss the key operational areas for the second quarter, as well as his thoughts for the future.
spk04: Thank you so much, Kim, and good afternoon. As Kim referenced, the business continues to show solid improvement for a fifth consecutive quarter. Our initial occupancy and rate goals for 2022 continue on an achievable trend line, with opportunity to surpass those goals with a strong second half of the year. With consistent occupancy improvement and in-place rate increases exceeding 5%, our local leadership teams continue to deliver on their top-line operating commitments. Additionally, rates for new residents have exceeded those of the previous residents on a same-unit basis by more than 5%, realizing higher market rates across the board. The year-over-year and sequential rate improvement Kim referenced remain consistent with our ongoing commitment to achieve responsible and sustainable rate growth. As we enter the second half of the year, nearly two-thirds of our owned portfolio is currently operating above 85% occupancy, and additional opportunity to increase rate in these communities will be a primary focus. Key indicators related to demand remain encouraging as lead volume in Q2 increased 14% sequentially and 28% over the same period in 2021. Continued improvement in the stability of our local care and service providers remains the highest priority from an operations perspective. Further NOI expansion in 2022 can be accelerated with ongoing reduction in our premium labor costs. A 41% reduction in contract labor sequentially in Q2 represents material progress, but we are not yet to our goal of contract elimination across the portfolio. Other premium pay, including ship premiums and overtime, also improved in Q2. However, these metrics remain elevated from pre-pandemic results in late 2019 and early 2020. Net hires in Q2 were nearly two and a half times Q1 net hires and support further improvement expectations in Q3. Turnover trends in Q2 show a favorable reduction in year-over-year turnover of more than five percentage points. Overall, we are pleased that total labor costs remained flat sequentially while revenue and occupancy grew. Additionally, total labor costs were up $2.7 million year-over-year in Q2 versus the $3.2 million year-over-year increase we reported in Q1. On the resident and customer experience front, we were pleased with the results of our portfolio-wide resident satisfaction surveys and encouraged that so many of our communities achieved the U.S. News and World Report best in senior living recognition. The survey also provided a roadmap for creating additional value around our resident experience. Ongoing capital and systems investments focused on the physical environment, technology infrastructure, and resident dining experience will deliver even greater value to our residents. The operating environment in Q2 remained turbulent on both the COVID and cost front. However, our team is pleased with margin expansion and total dollar NOI growth, both sequentially and year over year. And finally, I want to thank Kim and the Sunita team for all their support as we move forward with the next chapter in our transformation. Kim's leadership over the last eight years, nearly four as CEO, have positioned the company to grow and expand in the years ahead. I'm fortunate to work every day with talented, compassionate, and highly motivated teams at our local, regional, and central locations. And I firmly believe the continued development of our people-centered culture and delivering high-value services and experiences for our residents and their families will drive results that continue to exceed industry performance trends. In the near term, we will provide additional detail around our go-forward strategic objectives and look forward to sharing our vision for growing this Onida platform. And speaking of talented team members, I will now turn the call over to Kevin to provide a financial update.
spk03: Thank you, Kim, and thank you, Brandon. Picking up where Kim and Brandon left off, our COVID recovery strategy was to focus heavily on occupancy and revenue growth, knowing that NOI growth would follow. As Kim mentioned earlier, we've now delivered five consecutive quarters of occupancy and revenue growth. We believe that our performance in the second quarter of 2022, despite the continued and increasing wage pressure, bodes well for further incremental NOI expansion as we grow occupancy and rate. We believe our quarter-over-quarter NOI and adjusted EBITDA growth of 4%, and 13.7% respectively supports this sentiment. Please note that adjusted EBITDA is a non-GAAP measure as further defined in our investor presentation as filed in today's 8K. Finally, with a spot occupancy of 84% on the last day of the quarter, we continue to be encouraged by the company's occupancy recovery trend. On the rate side, we've seen a direct correlation in rate increases to where we have recently invested and product improvement and look forward to how our in-flight projects will continue to penetrate the market on rate. Brandon discussed our community team's efforts that reduced contract labor 41 percent from the previous quarter. The increase of $1 million was nearly offset by the increase in direct labor as we build back our community teams amidst historically high wage pressures. We believe we are quickly approaching pre-pandemic levels of direct labor staffing, however. The porting of contract to permanent labor bodes well for future quarters as our community teams achieve operating stability and leverage while continuing to rely less on premium labor. As Brandon pointed out, we are particularly proud of the quality of recent net new hires in what is an extremely competitive job market, beyond just the salary and wage component. Beyond the success on the community personnel front, we are also very excited to announce that we have taken significant steps to build a best-in-class accounting and finance function. To that end, we've recently announced the appointment of our new chief accounting officer, Tim Kober. Joining Tim on the finance leadership team are Tina Newberry and Michelle Almeida, controller and treasurer respectively. Tim, Tina, and Michelle have all worked together in similar roles with real estate-based operators. We've also shored up other key open accounting positions, including director of SEC reporting. Beyond the leadership, expertise, and stability this team brings to the table, Their largest contributions to the company will undoubtedly be the support of the community-based teams and the related streamlining of processes with a greater reliance on the DSC, or Dallas Support Center, as we refer to it. One thing to note on G&A, this quarter we changed our presentation to include stock comp expense within G&A. Backing this out, as well as some true-up credits related to our IBNR and transaction-related accruals, G&A decreased approximately 50 bps quarter over quarter. Pushing down G&A will continue to be a significant focus for the company in subsequent quarters. On the non-labor side of the business, we have secured new partnerships with a GPO, or Group Purchasing Organization, and a related wholesale food vendor. This, in addition to the new food menu implemented in Q1. During the quarter, we also implemented a spend tool that will provide our community leaders with real-time visibility into expenses that are anchored in the latest forecast. From a balance sheet perspective, the company accepted $9.1 million of cash for grants from the CARES Act in April. We believe we have met all qualifications to retain and recognize these monies in accordance with the applicable GAAP guidance. The company did not have any impairments of its real estate-based communities during the quarter. Finally, we were in compliance with all financial covenants required under our mortgages, as more fully described in the 10Q to be filed later today. As a reminder, all of our terminal maturities occur in 2024 or later, with only scheduled principal payments required before then. Finally, the company continues to pay its Series A preferred dividend coupon current on a quarterly basis. We ended the quarter with $32.7 million unrestricted cash on hand, in addition to $13.7 million in restricted cash. As we head into the second half of the year, the company will be acutely focused on continuing its success on occupancy growth while aggressively but responsibly elevating rates in this hyperinflationary environment. Again, our rolling calendar of resident agreement expiries allows us the opportunity to remain flexible to macroeconomic volatility. Finally, we will look to continue the decreased reliance on premium labor, including contract labor, while we lean into the recently stabilized community teams to push further operating efficiencies. Alex, can you please open the line up for Q&A?
spk00: Thank you. At this time, we will be conducting a question and answer session. If you'd like to ask a question, please press star 1 on your telephone keypad. A confirmation tone will indicate your line is in the question queue. You may press star 2 if you'd like to remove your question from the queue. For participants using speaker equipment, it may be necessary to pick up your handset before pressing the star keys. Our first question comes from the line of Steven Valliquette with Barclays. Please proceed with your question.
spk02: Great, thanks. Hello, everyone. Thanks for taking the questions. Hey, everybody. Just to start off here, just in relation to your goal of eliminating all the remaining premium and or contract labor by the end of 2022, I guess from this current jump off point or the end of the quarter, can you just help us a little bit on how much that would translate into savings on an absolute dollar basis, run rate going forward? Are we talking about roughly $5 million of annualized savings or something greater than $5 million, less than $5 million? Just trying to get a better sense of what that translates into as far as dollar savings.
spk04: Yeah, I think right now, if you look at our Q2 run rate, we were just right around the $1.5 million mark for contract labor, so $6 million on an annualized basis. And as Kevin referenced, we feel really good about where we are in terms of having almost a fully completed workforce. And so we would expect that a significant amount of those dollars would be available and would fall into our EBITDA or net operating income moving forward. So while I probably wouldn't give you an exact percentage of the $6 million, there is a material amount of that dollars we expect will fall to the bottom line as we achieve the reduction.
spk02: Okay. Got it. Okay. And then just jumping around here a little bit, is there any preliminary color on your planned pricing strategy for 2023? in particular for in-place residents. And I think at least on a preliminary basis, should we expect your REVPOR growth in 2023 to be hopefully pretty similar to the 4% to 5% growth that you're capturing in 2022? But just want to get your sense for that from you guys. It seems like a lot of the other peers are talking about pricing power in 2023 being just as strong as what it has been in 2022. I just want to get your thoughts on that as well.
spk01: Yeah, Steve, we agree with that. We are just like many in the industry, we're very optimistic about the pricing power in senior living, you know, not only through the rest of this year, but into 2023. And, you know, the reason for that is multiple items. One is just the ongoing supply-demand Supply seems to be still, new supply is still a bit limited, so demand is strong. We mentioned our leading indicators earlier. And with that strong demand, as well as the value proposition that we're providing, we believe that we'll see, I would say, at least similar rate growth in 2023 as we've seen this year.
spk04: Yeah, the only piece that I would just add to that, Steve, as well, is if you think about where we are occupancy-wise versus where we were last year with nearly 800 basis points higher occupancy than the early part of 2021, and two-thirds of our communities above the 85% mark, that gives us additional pricing power when we've got higher occupancy in so many of our communities.
spk03: And then just to close the loop on that, the last thing that I think will benefit us is that it's not one bite of the apple per annum, but we are putting in rate increases now ultimately on a rolling 12 months that will ultimately feed into 23 and be part of our budget assumptions too. So we've started that process already.
spk02: Okay. All right. That's great. You guys mentioned that new GPO relationship. Is that something also you're able to –
spk04: um translate into how much you know annualized savings on a dollar basis that could translate into just to give us an approximation around that i'd say that we should be in a better position to provide that information in in q3 as we get our results in and as we see the implementation take hold right now it's a bit of a balancing with the changing dynamic in the inflationary environment and that's going to be you know significantly offset by both improved purchasing practices as well as just the better pricing we're going to receive as part of the GPO. So we should have, again, more tangible numbers that we'd be happy and excited to share as we get into the later part of the year around what the actual dollar savings that we're experiencing look like, and then how we expect that to translate into, you know, the quarters to come from there.
spk02: Okay. All right. And then final question for me, this is kind of more of a check the box type question, but there has been a trend this quarter of skilled nursing or SNF operators talking about some lost occupancy due to skilled labor shortages. Hasn't really been talked about as much in senior housing, whether it's in assisted living or memory care, some of the areas where there's a little bit higher acuity. But I guess just to check the box on that dynamic with you guys, can you confirm whether or not that dynamic has been prevalent within the company as far as losing some occupancy gains just because of labor shortages? I just want to check the box on that one way or the other.
spk01: No, Steve, we haven't experienced that at all. I think with the community teams very diligently managing the premium labor as well as our net hires during the quarter and that strong trend in those net hires, we have not experienced any lost opportunities in occupancy due to labor shortages.
spk02: Okay, got it. Okay, so let me just say congrats on some of the new roles for some of the people on the call here, and best of luck in new endeavors as well. I just wanted to mention that as well, so thanks.
spk00: Thanks, Steve.
spk04: Thanks so much, Steve. Really appreciate it.
spk00: Thank you. Ladies and gentlemen, I'm showing no further questions in the queue. I will now turn the call back over to Kimberly Lodi for closing remarks.
spk01: Okay, great. Thank you, Alex, and thank you, everyone, for joining us today. This concludes our conference call. Thanks, and we'll see you again next quarter.
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